call center agent

call center specialist

customer service advisor (smart village) Jobs in Giza

customer service advisor (smart village)

customer service representative Jobs in Giza

customer service representative

customer success specialist

customer service advisor smart village

Concentrix

<ul><li>Respond to customer inquiries via phone, email, live chat, or in person, ensuring timely and accurate resolutions.</li><li>Actively listen to understand customer needs and provide tailored solutions.</li><li>Use our CRM system to log interactions, track cases, and follow up on outstanding issues.</li><li>Collaborate with other departments to resolve complex queries and improve processes.</li><li>Share customer feedback with the team to help enhance products, services, and experiences</li></ul><p>Job Type: Full-time</p><p>Ability to commute/relocate:</p><ul><li>Smart Village: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>call center: 1 year (Required)</li></ul><p>Language:</p><ul><li>English fluently (C1 level) (Required)</li></ul><p>Work Location: In person</p>

Customer Service Advisor (Smart Village)

البنك التجاري الدولي

<div></div><div><div>Description<div></div><p><br>
1. Work closely with the relevant IT Stakeholders to, develop system solutions as per the business<br>
requirements for all required solutions.<br>
2. Develop and maintain required solutions, to ensure alignment with the strategic direction of the<br>
implemented projects and frequent business requirements and demands.<br>
3. Provide analytical support, identify issues and/or changes in business requirements, and propose<br>
changes to systems and/or business processes to fulfil business requirements.<br>
4. Perform the daily technical support tasks and handle the service desk raised tickets related to required<br>
solutions.<br>
developed in house to properly close and reply to customer and user issues.<br>
5. Handle system development projects related to the required solutions and report any risk that may<br>
affect the project deliverables.<br>
6. Report incidents to IT service desk and support in generating monthly reports of all detected and<br>
resolved issues to maintain historical tracking.<br>
7. Adhere to the agreed upon strategy during development life cycles of all None Core Application from<br>
initial analysis to implementation, including providing guidance and assistance to User Acceptance<br>
Testing (UAT), for any consequent feedback/iterations, to ensure smooth transition and integration of<br>
systems to business areas<br>
8. Participate in resolving re-occurring Business/department incidents related to systems to ensure<br>
smooth workflow and efficient system utilization.</p><div><br>
</div></div><div>
Qualifications<div></div><p><br>
Qualifications &amp; Experience<br>
 Bachelor&rsquo;s degree of Engineering, Computer Science or its equivalent<br>
 6-8 years of experience in IT, a minimum of 3 - 5 years in Software Development Management<br>
 Excellent skills in user liaison and in controlling the planning and implementation of software projects<br>
 Postgraduate studies are preferable<br>
Skills<br>
 Excellent command of the English and Arabic Languages (written &amp; spoken)<br>
 Strong communication skills<br>
 Strong conceptual abilities<br>
 Qualitative and quantitative analytical skills</p><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Work Locations: B219 - Financial District, Smart Village, Cairo - Alex Desert Road</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

SENIOR SOFTWARE DEVELOPER

Work wonders 

<p><b>Job Opportunity &ndash; Contact Center Representative | CIB Bank</b></p><p>We are currently hiring Contact Center Representatives to join CIB Bank at Smart Village.</p><p><b>Work Conditions:</b></p><ul><li>Rotational shifts (24/7)</li><li>Last shift ends at 10 PM for females</li><li>Location: Smart Village</li><li>Transportation provided for all shifts</li><li>2 days off weekly</li></ul><p><b>Requirements:</b></p><ul><li>Graduates only (Max age: 26)</li><li>No previous experience required</li><li>English level: B1+</li></ul><p><b>Benefits:</b></p><ul><li>Very Competitive salary</li><li>Medical &amp; social insurance</li><li>Fully paid training</li></ul><p>Interested candidates can apply or reach out via: 01013282103</p><p>Job Type: Full-time</p><p>Pay: Up to E&pound;18,000.00 per month</p><p>Work Location: In person</p>

CIB - Call Center

<div></div><div><div>Description<div></div><p><br>
JOB PURPOSE:<br>
Responsible for the operation of day-to-day financial management activities including reconciliations, budget preparation, planning, costing, forecasting, reporting, and analysis and ensure the smooth flow of internal financial controls and procedures to enhance efficiency and deliver decision support to executives and business units in align with the bank strategy with high credibility, competence, and integrity.<br>
Description<br>
1.Preparation and review of the annual technology budget (CAPEX / OPEX) process, as well support for IT projects and capital investments business cases.<br>
2.Approve and track invoices for vendor payments and ensure proper documentations, recording of expenses according to policies and procedures<br>
3.Ensure periodic IT budget and invoicing and budget reconciliations are completed and documented.<br>
4.Provide financial analysis/reports and recommendations for IT leadership and senior managements needed, in particular for technology services, capital investments, pricing decisions, and contract negotiations<br>
5.Provide monthly financial reporting including variance and trend analysis for IT and business leadership including Chargebacks/IT bills, projects budget utilization and forecasts.<br>
6.Develop financial models to analyze and summarize complex technology investments/projects and its related impact on the cost/profitability/statements.<br>
7.Ensure proper accounting and compliance treatment as well oversee accruals, IT GLs, Cost Centers.<br>
8.Conduct and participate in special projects as assigned, identify opportunities for financial and operational improvements.<br>
9.Provide finance support for IT projects and capital investment requests<br>
10.Centralize and own all IT finance related issues and enhance existing processes, internal controls and procedures.<br>
11.Enhance, propose, optimize and document all financial control processes within Technology area to strengthen controls and enhance efficiency.<br>
12.Identify cost savings and reductions opportunities for technology spending, initiate and execute its related projects.<br>
13. Participate in the automation projects/systems of the department activities and maintain accuracy/integrity of the related information for decision making.<br>
Policies, Processes and Procedures<br>
14.Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.<br>
Day-to-day Operations<br>
15.Follow the day-to-day operations related to own jobs in the IT Security, Control and Quality Assurance department to ensure continuity of work.<br>
Compliance<br>
16.Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.</p><div><br>
</div></div><div>
Qualifications<div></div><p><br>
Qualifications and Experience<br>
 Bachelor&rsquo;s degree in Finance, Accounting, Business Administration, Economics or related field is required.<br>
 Minimum of 3 to 5 years of experience in Finance / Accounting / Banking / Project Management experience<br>
 Certified Public Accountants or Certified Management Accountants credentials is strongly preferred.<br>
 Very Good Financial and Accounting Understanding<br>
Skills<br>
 Professional financial skills with high planning and analytical skills, be able to see patterns, be a fast thinker and a good decision maker<br>
 Very Good command of both Business English and Arabic<br>
 Excellent knowledge and proof of practical use of Microsoft Office Tools (especially Power Point, Excel, Word and Access)<br>
 Have a Positive Attitude and can focus on the big picture<br>
 Very Good communication and presentation skills to ensure credibility with senior management<br>
 Strong quantitative and problem solving skills are essential<br>
 Capable of acting on peer level with a variety of stakeholders with Multitasking skills<br>
 Respected, trusted, open minded, influencing, convincing, inspiring, making a personal difference, self-propelling<br>
 Able to clearly present findings and to work under pressure &ndash; making the best of it.<br>
 The ability to work to tight deadlines<br>
 Able to successfully navigate within varying degrees of ambiguity in a fast-paced environment<br>
 Ability to work unsupervised<br>
 Ability to think for yourself and implement best practice in the absence of a policy or procedure</p><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Work Locations: B219 - Financial District, Smart Village, Cairo - Alex Desert Road</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

IT FINANCIAL MANAGEMENT OFFICER

MC Ledger

<div><b>Company Description</b><p><br>
mazeed is a UAE-based financial management platform offering a hybrid model of SaaS + Finance-as-a-Service (FaaS) to support SMEs with smart accounting, taxation, and CFO advisory tools. We&rsquo;re building a modern, scalable, and automation-first product experience &mdash; powered by both software and expert services.</p><b><br>
Job Description</b><p><b><br>
Job purpose:</b></p><p>
The Customer Success Specialist manages a portfolio of financial services and SaaS clients, ensuring they gain maximum value from the company&rsquo;s products.<br>
The role focuses on driving product adoption, retention, renewals, and revenue growth through upselling and cross-selling.<br>
They act as the main point of contact and trusted advisor for customers.<br>
The position also collaborates with internal teams and channels customer feedback to improve products and overall customer experience.</p><p><b>
Duties &amp; responsibilities:</b></p><ul><li>
Act as the primary point of contact for assigned accounts.</li><li>
Build strong, trust-based relationships with key stakeholders.</li><li>
Conduct regular business reviews and strategic check-ins.</li><li>
Understand customer goals and align solutions to their business objectives.</li><li>
Drive feature adoption and best-practice usage.</li><li>
Monitor customer health and proactively mitigate churn risks.</li><li>
Identify upselling and cross-selling opportunities.</li><li>
Support revenue expansion within existing accounts.</li><li>
Manage contract renewals and retention strategies.</li><li>
Address renewal risks early and implement action plans.</li><li>
Ensure customers continuously realize measurable value</li><li>
Follow up on customer tickets and ERP escalations.</li><li>
Coordinate with Product and Technical teams to ensure timely resolution.</li><li>
Monitor SLA adherence and maintain service quality standards.</li><li>
Collaborate closely with product, operations, and support teams to ensure seamless execution and alignment on client needs.</li><li>
Join the commercial team to identify client needs and deliver tailored product demos based on the industry and business model.</li><li>
Track CSAT/NPS and customer sentiment.</li><li>
Collect structured feedback and translate it into actionable insights.</li><li>
Contribute to improving processes and overall customer experience.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
2&ndash;3 years of experience in a customer-facing role, preferably within SaaS, technology, or software solutions.</li><li>
Proven ability to manage customer relationships, drive product adoption, and ensure customer satisfaction.</li><li>
Hands-on experience with renewals, retention strategies, upselling, and cross-selling, with a track record of meeting or exceeding retention or renewal KPIs.</li><li>
Familiarity with ERP platforms such as Odoo, SAP, Oracle, or Microsoft Dynamics is an advantage, along with understanding of ERP workflows, financial reporting, and data analysis.</li><li>
Experience using CRM tools (e.g., HubSpot, Salesforce, or similar) and analyzing customer data, usage metrics, and health scores to identify risks and growth opportunities.</li><li>
Strong communication and presentation skills, with the ability to work with both technical and financial stakeholders.</li><li>
Excellent analytical thinking, problem-solving abilities, attention to detail, and organizational skills.</li><li>
Customer-focused, proactive, and collaborative mindset, with resilience and a positive, approachable personality.</li><li>
Proficiency in Microsoft Excel and PowerPoint, and basic knowledge of data migration or ERP configuration is a plus.</li><li>
English proficiency at C1 level or above.</li></ul></div>

Customer Success Specialist

<div><b>Company Description</b><p><br>
mazeed is a UAE-based financial management platform offering a hybrid model of SaaS + Finance-as-a-Service (FaaS) to support SMEs with smart accounting, taxation, and CFO advisory tools. We&rsquo;re building a modern, scalable, and automation-first product experience &mdash; powered by both software and expert services.</p><b><br>
Job Description</b><p><b><br>
Job purpose:</b></p><p>
The Financial Account Manager leads the financial delivery for assigned clients, ensuring accurate, timely, and compliant reporting. They oversee onboarding, manage invoicing and collections, and coordinate the preparation and presentation of financial reports. In parallel, they maintain strong client relationships, handle ongoing support and communication, and contribute to business growth by identifying upsell and cross-sell opportunities.</p><p><b>
Duties &amp; responsibilities:</b></p><ul><li>
Act as the primary financial advisor for a portfolio of clients, overseeing end-to-end financial service delivery.</li><li>
Present and explain financial reports to clients, respond to queries, and ensure accuracy and relevance.</li><li>
Represent the company in high-level client meetings and planning sessions, strengthening trust and long-term relationships.</li><li>
 Lead onboarding for new clients: system setup, document collection, and service kickoff.</li><li>
 Oversee daily accounting activities (journal entries, reconciliations, AP/AR), ensuring local compliance (UAE/KSA).</li><li>
 Lead month-end and quarter-end closings, posting adjustments and delivering accurate draft financials.</li><li>
Finalize financial reports: income statements, balance sheets, cash flow statements, and supporting schedules.</li><li>
Review and reconcile bank accounts, intercompany balances, receivables, and payables monthly.</li><li>
Ensure full compliance with accounting standards (IFRS or equivalent) and local statutory requirements in the UAE and KSA.</li><li>
Collaborate with assigned Accountants to ensure data accuracy and timely reporting.</li><li>
 Collaborate closely with the Tax team to ensure seamless integration between accounting and tax services, aligning bookkeeping practices with tax compliance requirements.</li><li>
 Own billing preparation and ensure invoice accuracy before release; follow up on collections.</li><li>
 Identify upselling and cross-selling opportunities through close client interaction and awareness of service needs.</li><li>
Respond to client operational queries and escalate strategic issues to the Financial Services Manager when needed.</li><li>
 Mentor and review work prepared by Accountants, offering technical support and quality checks.</li><li>
Propose and implement process improvements; help document SOPs and optimize tool usage.</li><li>
 Support ad-hoc tasks (e.g., budget vs. actual, backlog, inventory management, etc.).</li><li>
 Promote operational excellence by training junior staff and supporting system/process upgrades.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor&rsquo;s degree in Accounting or Finance (or related field).</li><li>
Additional certifications e.g., IFRS, CA, CPA Part-qualified are a plus</li><li>
 5&ndash;7 years of hands-on accounting experience, preferably in a client-servicing or outsourced finance role.</li><li>
Experience managing a portfolio of SME clients is highly desirable</li><li>
 Strong proficiency in accounting software.</li><li>
 Comfortable working with trial balances, bank reconciliations, AP/AR, and generating financial reports Good command of Excel or Google Sheets (pivot tables, basic formulas, VLOOKUP, etc.)</li><li>
Ability to handle day-to-day communication with clients confidently and professionally Experience presenting financials and answering client queries related to reports or bookkeeping</li><li>
 Highly organized and capable of managing multiple client accounts</li><li>
 Strong attention to detail and sense of accountability for report accuracy and timelines</li><li>
 Fluency in English (B2+) is required.</li></ul></div>

Financial Account Manager (Financial Services)

<div><b>Company Description</b><p><br>
mazeed is a UAE-based financial management platform offering a hybrid model of SaaS + Finance-as-a-Service (FaaS) to support SMEs with smart accounting, taxation, and CFO advisory tools. We&rsquo;re building a modern, scalable, and automation-first product experience &mdash; powered by both software and expert services.</p><b><br>
Job Description</b><p><b><br>
Job Purpose:</b></p><p>
Your work will directly impact product usability, platform reliability, internal operational efficiency, and mazeed&rsquo;s ability to scale thousands of customers. Your success is defined by moving the product forward, strengthening the business, and making the overall experience measurably better for customers and internal teams.</p><p><b>
Responsibilities:</b></p><p>
You will contribute across the stack using strong software engineering fundamentals, system design skills, and modern development practices.</p><ul><li>
Build end-to-end product features across UI, APIs, and ERP/business logic</li><li>
Translate product specs and Figma designs into clean, maintainable implementations</li><li>
Design scalable, modular, and reliable architectures using modern design principles</li><li>
Develop backend services and workflows following clean system design practices</li><li>
Extend ERP modules using Frappe/ERPNext (DocTypes, validations, workflows, jobs)</li><li>
Ensure data accuracy, performance, and consistency across multi-tenant systems</li><li>
Integrate the SaaS frontend, serverless backend, and ERP layer into cohesive experiences</li><li>
Implement robust error handling, logging, observability, and reliability patterns</li><li>
Use AI tools (Claude, Copilot, etc.) to accelerate development, testing, refactoring, and documentation</li><li>
Participate in code reviews, architectural discussions, and cross-functional collaboration</li><li>
Improve engineering standards, automation, and internal development workflows</li></ul><p><b>
You will play a central role in building the mazeed platform across:</b></p><ul><li>
Customer-facing SaaS (web application)</li><li>
Backend services powering authentication, billing, workflows, and automation</li><li>
ERP/business logic using Frappe &amp; ERPNext for core financial modules</li></ul><br>
<b>
Qualifications</b><p><br>
We value problem solvers who can understand a challenge, explore alternatives, and choose the most efficient, scalable solution. Strong fundamentals matter far more than specific tools.</p><ul><li>
Solid grasp of data structures, algorithms, and complexity</li><li>
Strong understanding of software design principles (modularity, clean abstractions, separation of concerns)</li><li>
Ability to design scalable APIs, asynchronous workflows, and robust service boundaries</li><li>
Understanding of multi-tenant SaaS architecture, security, and access control</li><li>
Experience with relational and non-relational data modeling</li><li>
Familiarity with testing principles (unit, integration, automation)</li><li>
Knowledge of modern architectural patterns:</li><li>
Event-driven and message-based systems</li><li>
Serverless-first architecture</li><li>
Layered/clean/hexagonal designs</li><li>
Background processing and distributed workflows</li><li>
Strong debugging, optimization, and refactoring skills</li><li>
Ability to move comfortably across UI, backend, and ERP/business logic layers</li><li>
Comfort using AI-powered development tools to accelerate delivery and improve quality</li></ul><p>
Above all, we value engineers who analyze problems deeply, experiment with options, and apply the simplest, most effective solution &mdash; not necessarily the most complex one.</p><p><b>
Requirements:</b></p><ul><li>
BSc. in CS, Engineering</li><li>
Advanced English communication command (written/spoken)</li><li>
5 years of professional software engineering experience, including end‑to‑end feature delivery across UI, APIs, and data layers.</li><li>
Proven full‑stack capability: comfortable moving between frontend, backend, and ERP/business logic in the same sprint.</li></ul><p><b>
Tools &amp; Frameworks (Nice to Have / Plus): </b>Not required &mdash; you can learn these on the job. Familiarity is a plus.</p><p><b>
Frontend</b></p><ul><li>
React, Next.js, TypeScript</li><li>
Component libraries (Tailwind, MUI, Chakra UI)</li><li>
State management (Redux, Zustand, React Query)</li></ul><p><b>
Backend</b></p><ul><li>
Node.js or Python</li><li>
AWS Serverless stack (Lambda, API Gateway, DynamoDB, SQS, EventBridge, S3)</li></ul><p><b>
ERP &amp; Business Logic</b></p><ul><li>
Frappe/ERPNext experience is strongly recommended</li><li>
DocTypes, workflows, server scripts, background jobs</li></ul><p><b>
Domain Knowledge</b></p><ul><li>
Accounting, taxation, invoicing, inventory, or financial workflows</li><li>
Payment gateways and authentication</li><li>
B2B SaaS products</li></ul><br>
<b>
Additional Information</b><p><b><br>
KPI and success indicators:</b></p><p>
Your work translates directly into business value, improving customer experience, operational efficiency, and the scalability of mazeed&rsquo;s financial platform.</p><ul><li>
Features are delivered end-to-end with clarity and speed, reducing time-to-value for customers</li><li>
The platform becomes more stable, scalable, and cost-efficient, supporting growth across thousands of SMEs</li><li>
ERP workflows are accurate, reliable, and aligned with real financial operations &mdash; reducing manual effort for internal teams</li><li>
The product feels faster, more intuitive, and more polished, improving customer satisfaction and retention</li><li>
AI-powered development accelerates delivery, increases code quality, and frees up time for higher-value problem solving</li><li>
Collaboration with Product, Design, and Finance Operations becomes smoother, reducing misalignment and rework</li><li>
Internal feedback loops shorten, and post-release issues drop significantly, improving operational efficiency</li></ul></div>

Full-Stack Engineer (Mid-level)

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