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customer service agent automotive (m/w/d) – remote

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customer service agent automotive (m/w/d) – remote Jobs in Istanbul

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customer service agent automotive m w d remote

Avedo – eine Marke der Ströer X GmbH

<div><p>Du sprichst sehr gut Deutsch? Dann suchen wir dich als<b> Customer Service Agent Automotive (m/w/d) </b>f&uuml;r Avedo - in Vollzeit und komplett remote.</p><p></p><p><b>
Deine Benefits</b></p><ul><li>
Freelance-T&auml;tigkeit in Vollzeit aus T&uuml;rkei</li><li>
Remote-Arbeit von Beginn an im BYOD-Modell (Bring Your Own Device) &ndash; du arbeitest mit deiner eigenen Technik</li><li>
schneller und unkomplizierter Einstieg</li><li>
dynamisches, innovatives Arbeitsumfeld mit flachen Hierarchien</li></ul><p><b>
Deine Aufgaben</b></p><ul><li>
telefonische und schriftliche Kundenbetreuung Inbound f&uuml;r unseren Auftraggeber</li><li>
individuelle Beratung zu Produkten unseres Auftraggebers</li><li>
Sicherstellung der Kundenbindung und Kundenzufriedenheit</li><li>
Dokumentation und Nachbereitung der Kundengespr&auml;che</li></ul><p><b><br>
Dein Profil</b></p><ul><li>
mehrj&auml;hrige Berufserfahrung als KfZ-Mechatroniker oder KfZ-Bereich</li><li>
flie&szlig;ende Deutschkenntnisse in Wort und Schrift</li><li>
sicherer Umgang mit MS Office</li><li>
hohes Ma&szlig; an Beurteilungsverm&ouml;gen und Durchsetzungsst&auml;rke</li><li>
strukturierte, leistungs- und umsatzorientierte Arbeitsweise</li><li>
ausgepr&auml;gte Eigenmotivation, hohes Engagement und Selbstst&auml;ndigkeit</li></ul><p></p><p>
Du m&ouml;chtest als Freelancer:in Teil unseres Teams werden? Dann bewirb dich jetzt! Wenn du noch Fragen hast, melde dich gerne &ndash; wir freuen uns auf den Austausch mit dir.</p><p><i><br>
S&auml;mtliche Bezeichnungen richten sich an alle Geschlechter.</i></p></div>

Customer Service Agent Automotive (m/w/d) – Remote

Via-Vis

<p>Freelance Vertriebsmitarbeiter (m/w/d) &ndash; Retail Analytics / KI Software (Deutschsprachig)</p><p>Wir sind ein wachsendes Technologieunternehmen im Bereich Retail Analytics und k&uuml;nstliche Intelligenz und suchen einen deutschsprachigen Freelance Vertriebsmitarbeiter (m/w/d) zur Unterst&uuml;tzung unseres Markteintritts im DACH-Raum.</p><p>&Uuml;ber uns</p><p>Wir helfen Einzelh&auml;ndlern dabei, mehr als nur Besucherzahlen zu verstehen.<br/>Mit unserer Plattform analysieren wir u.a.:</p><ul><li>Kundenverhalten im Store (Wege, Verweildauer)</li><li>Conversion Rates &amp; Besucherqualit&auml;t</li><li>Heatmaps &amp; Kundenstr&ouml;me (ohne Personalverzerrung)</li><li>KI-basierte Handlungsempfehlungen</li></ul><p>Unser Ansatz: <i>Von reinen Daten zu echten Entscheidungen.</i></p><p>Deine Aufgaben</p><ul><li>Aktive Ansprache von potenziellen Kunden (Retail, Filialisten, Einkaufszentren)</li><li>Erstkontakt und Qualifizierung von Leads (Telefon, LinkedIn, E-Mail)</li><li>Durchf&uuml;hrung von Erstgespr&auml;chen (kein Deep-Tech Wissen notwendig)</li><li>&Uuml;bergabe qualifizierter Leads an das Closing-Team</li><li>Aufbau einer eigenen Pipeline im deutschen Markt</li></ul><p>Dein Profil</p><ul><li>Deutsch auf Muttersprachenniveau (zwingend erforderlich)</li><li>Erfahrung im Vertrieb, idealerweise B2B oder SaaS</li><li>Selbstst&auml;ndige und strukturierte Arbeitsweise</li><li>Sicheres Auftreten am Telefon und in Gespr&auml;chen</li><li>Interesse an Technologie, Retail oder Datenanalyse von Vorteil</li></ul><p>Was wir bieten</p><ul><li>100% Remote T&auml;tigkeit</li><li>Flexible Arbeitszeiten</li><li>Klare Struktur &amp; Unterst&uuml;tzung (Scripts, Materialien, Training)</li><li>Attraktives Verg&uuml;tungsmodell</li><li>Leistungsbasierte Provision pro Abschluss</li><li>M&ouml;glichkeit, aktiv am Aufbau unseres Deutschlandgesch&auml;fts mitzuwirken</li></ul><p>Interesse?</p><p>Dann freuen wir uns auf deine Nachricht mit:</p><ul><li>kurzer Vorstellung</li><li>bisherigen Vertriebserfahrungen</li><li>Verf&uuml;gbarkeit</li></ul><p>Art der Stelle: Vollzeit, Teilzeit</p><p>Arbeitsort: Vor Ort</p>

Freelance Vertriebsmitarbeiter (m/w/d) – Retail Analytics / KI Software (Deutschsprachig)

ulrich medical

<div><div>Angestellt (Vollzeit) - m / w / d</div>
<div></div><div>17.03.2026
</div><div>Job-Nummer: req316</div>
<div><p>Bei <b>ulrich medical</b> begeistern wir uns f&uuml;r die Gesundheit und die Lebensqualit&auml;t von Menschen. Teilen Sie unsere Leidenschaft f&uuml;r <i>Medizintechnik</i> und widmen Ihre Energie gerne der Entwicklung und Vermarktung innovativer Produkte? Dann kommen Sie zu ulrich medical. Es erwartet Sie ein Unternehmen, in dem der Mensch im Mittelpunkt steht und Teamgeist gelebt wird, ein dynamisches Umfeld mit vielen M&ouml;glichkeiten sich beruflich und pers&ouml;nlich weiterzuentwickeln.</p>
</div><p></p><div><h2 class="jobSectionHeader"><b>Hier sind Sie gefragt</b></h2>
<ul><li>Sie entwickeln, optimieren und stabilisieren komplexe Fertigungsprozesse f&uuml;r medizinische Ger&auml;te und stellen eine effiziente, robuste und skalierbare Serienproduktion sicher.</li><li>
Sie skalieren neue und bestehende Fertigungsprozesse und gestalten effiziente Fertigungslayouts unter Ber&uuml;cksichtigung von Materialfluss, Ergonomie und Kapazit&auml;tsanforderungen.</li><li>
Sie f&uuml;hren Maschinen‑ und Prozessvalidierungen (IQ/OQ/PQ) durch und bewerten Prozessf&auml;higkeiten mittels SPC, MSA, Cmk und Ppk.</li><li>
Sie &uuml;bernehmen die Leitung von Teilprojekten in den Bereichen Automatisierung, Prozessoptimierung und Neue Produkte (NPI) und begleiten die Auswahl sowie Einf&uuml;hrung neuer Fertigungssysteme und Technologien &ndash; inklusive Robotik.</li><li>
Sie analysieren komplexe St&ouml;rungen in Anlagen und Produktion (z. B. Root Cause, 8D, FMEA) und setzen nachhaltige technische Verbesserungsma&szlig;nahmen um.</li><li>
Sie erstellen und pflegen technische Dokumentationen im regulierten Umfeld (u. a. nach EN ISO 13485 und EN ISO 14971) und arbeiten eng mit Entwicklung, Qualit&auml;t, Produktion, Supply Chain und externen Partnern zusammen.</li></ul>
</div><p></p><div><h2 class="jobSectionHeader"><b>Das bringen Sie mit</b></h2>
<ul><li>Ein abgeschlossenes technisches Studium (z. B. Maschinenbau, Elektrotechnik, Produktionstechnik, Mechatronik) oder eine vergleichbare Qualifikation mit relevanter Erfahrung in der Produktions‑ bzw. Prozessentwicklung.</li><li>
Fundiertes Verst&auml;ndnis produktionstechnischer Zusammenh&auml;nge sowie Kenntnisse in Automatisierungstechnik, Robotik und SPS &mdash; idealerweise mit Erfahrung in UR‑ oder St&auml;ubli‑Systemen.</li><li>
Erfahrung in Prozessvalidierung, Messmethodik, Pr&uuml;fstrategien und Prozessf&auml;higkeitsanalysen innerhalb regulierter Produktionsumgebungen.</li><li>
Sicherer Umgang mit Methoden wie FMEA, 8D, SPC, Root‑Cause‑Analysen sowie eine strukturierte, analytische und l&ouml;sungsorientierte Arbeitsweise.</li><li>
Hohe Eigenst&auml;ndigkeit, Verantwortungsbewusstsein und Kommunikationsst&auml;rke an Schnittstellen zu Entwicklung, Qualit&auml;t, Produktion und Lieferanten.</li><li>
Sehr gute Deutschkenntnisse in Wort und Schrift sowie die F&auml;higkeit, komplexe technische Sachverhalte verst&auml;ndlich zu vermitteln.</li></ul>
</div><p></p><div><h2 class="jobSectionHeader"><b>Das bieten wir Ihnen</b></h2>
<p>Freuen Sie sich &uuml;ber einen zukunftssicheren Arbeitsplatz an einem modernen Standort mit attraktiver Verg&uuml;tung. Als familienfreundliches <b>Unternehmen</b> legen wir Wert darauf, dass Sie Ihre beruflichen und privaten Ziele vereinbaren k&ouml;nnen und sich im Unternehmen wohlf&uuml;hlen. Dies unterst&uuml;tzen wir neben flexibler Arbeitszeitgestaltung durch vielf&auml;ltige Sozialleistungen, gesunde Verpflegung und Events abseits des Arbeitsalltags.</p>
</div><div><div><div><div><h2 class="jobSectionHeader"><b>Wir haben Ihr Interesse geweckt?</b></h2>
<div>Dann w&uuml;rden wir Sie gerne kennenlernen! Bewerben Sie sich einfach und komfortabel direkt &uuml;ber unser Online-Bewerbungsformular.</div></div></div></div></div></div>

Produktionsingenieur

Dürr Dental SE

<p></p><div><div><div><div><div>D&uuml;rr Dental Global GmbH is a full sales subsidiary of the German D&uuml;rr Dental SE. As technology leader in its field of business, the D&uuml;rr Dental group with its more than 1.350 employees develops, produces and sells system solutions and services for the health sector with an annual business turnover of more than &euro; 374 million with customers in 174 countries in 2024 all over the world.</div>
</div><div><p>Product Specialist Imaging (m/f/d) Turkiye &amp; Azerbaijan</p>
</div><div></div><div><div><div>Your Responsibilities:</div></div>
<div><ul><li>explore business opportunities and develop the sales of our imaging products in territory</li>
<li>develop and maintain positive working relationships with channel partners, local dental professionals and KOLs</li>
<li>develop sales and marketing strategies with the support of the Country Manager</li>
<li>develop an after-sales/service structure for the Imaging product line with the support of the Country Manager</li>
<li>conduct presentations and training for dealers and end customers</li>
<li>provide technical advice and support to end users and dealers during the installation, repair and service of 2D &amp; 3D digital dental X-ray and dental CBCT equipment</li>
<li>represent Duerr Dental at trade shows and events in territory</li>
<li>work closely with the Headquarters Product Management and Service Department</li>
<li>reporting to the local Country Manager</li>
</ul></div></div><div><div><div>Requirements:</div></div>
<div><ul><li>experience in X-ray/Imaging/CBCT and proven track record of success</li>
<li>thorough understanding (including technical understanding) of dental X-ray/CBCT and related products</li>
<li>strong commercial acumen and experience conducting market and competitive analysis</li>
<li>excellent presentation, training and communication skills</li>
<li>extensive knowledge of PC hardware, networking and system configuration in the Microsoft OS environment</li>
<li>problem solving skills, think analytically and communicate professionally under high pressure and in time sensitive customer environments</li>
<li>high performing, accountable and results-oriented team player with a positive and proactive mindset</li>
<li>ability to work independently with minimal supervision</li>
<li>fluent in spoken and written English</li>
<li>valid driver&rsquo;s license</li>
<li>willing to travel</li>
<li>residency in Istanbul or Ankara</li>
</ul></div></div><div><div><div>Our Offer:</div></div>
<div><ul><li>competitive and performance-based compensation package
</li><li>flexible work environment with the possibility to work remote
</li><li>We value teamwork and cooperation: You will work in a highly motivated team with a target-oriented atmosphere
</li><li>professional development opportunities e.g. through online training platform, regular product trainings and induction at our German HQ near Stuttgart
</li><li>open corporate culture and short decision-making processes within a family-owned company
</li><li>space for creativity and the chance to influence the international growth of D&Uuml;RR DENTAL
</li></ul></div></div><div><div>If you want to be part of a dynamic company that values and encourages its employees, please submit your full application with your salary expectation and earliest starting date online: duerr-career.com We look forward to hearing from you and learning more about your skills and ambitions.</div>
</div><p></p><div>
</div><div><div><div>D&Uuml;RR DENTAL GLOBAL GMBH
<br>
H&ouml;pfigheimer Strasse 17
<br>
74321 Bietigheim-Bissingen</div></div></div></div></div></div><div></div>

Product Specialist Imaging (m/f/d)

Hilton

<div><p>Non-F&amp;D &amp; Service Procurement Manager</p><h2 class="jobSectionHeader"><b>
Job Description</b></h2><p>
Position Title: Non-F&amp;D &amp; Service Procurement Manager
</p><p>Department: Hilton Supply Management
</p><p>Reports to Title: Procurement Manager T&uuml;rkiye</p><p>
Location: Hilton Regional Office T&uuml;rkiye
</p><h2 class="jobSectionHeader"><b>About Hilton Supply Management</b></h2><p>
Hilton Supply Management (HSM) is the largest hospitality group procurement organization and an integral division within Hilton. HSM manages the supply chain of hotels, both Hilton as non-Hilton branded hotels. With more than 18,000 hotels in our program (including over 10,000 non-Hilton-branded hotels), HSM drives economies of scale and negotiates competitive contracts with industry-leading suppliers &ndash; ensuring direct savings on the product &amp; services for hotel partners.</p><h2 class="jobSectionHeader"><b>
About Hilton</b></h2><p>
Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 8,800 properties with more than 1.3M rooms in 139 countries and territories. Founded in 1919, we have defined the hospitality industry and established a portfolio of world-class brands, including our flagship Hilton Hotels &amp; Resorts brand, which is the most recognized hotel brand in the world. We have more than 226 million members in our award&ndash;winning customer loyalty program, Hilton Honors.</p><h2 class="jobSectionHeader"><b>
Position Statement</b></h2><p>
The T&uuml;rkiye region within Hilton Supply Management is responsible for creating and managing strategic contracts for the provision of Non-F&amp;D &amp; Service to all managed properties and those franchise and third-party hotels signed to Hilton Supply Management agreements. Primary responsibilities will be overseeing the entire procurement process and HSM competitiveness, which will include the procurement of Non-F&amp;D &amp; Service categories within the T&uuml;rkiye region.</p><p><b>
Position Summary</b></p><ul><li><p>
To plan, organize, direct, and control the Purchasing and Supply Management functions for all Non-Food &amp; Services categories within the specified functional Area for Hilton.</p></li><li><p>
Ensuring that technical equipment, engineering services, CAPEX, FF&amp;E, MRO, Energy, Facility Management, and outsourced operational services are procured at the optimal total cost of ownership while adhering to Hilton standards, operational specifications, purchasing best practices, and global procurement policies.</p></li><li><p>
Direct supervision and management of reports as detailed.</p></li><li><p>
Working with and representing the Purchasing function with key stakeholders such as Finance, Engineering, Operations, and Development.</p></li><li><p>
To provide functional and operational management to any corporate or cluster purchasing teams based in the area and to provide support as required to hotel-based purchasing resources across the area.</p></li><li><p>
To ensure that all procurement tools (such as Birchstreet, Coupa Smart Spend) are implemented and maintained.</p></li><li>
Provide effective management to the Non-F&amp;D &amp; Services Buyer (where applicable).</li></ul><h2 class="jobSectionHeader"><b>
Strategic Procurement &amp; Business Operations 55%</b></h2><ul><li><p>
Lead local and national tenders within Non-Food &amp; Services categories, including technical projects and service agreements.</p></li><li><p>
Negotiate pricing and commercial terms with suppliers at local and national levels.</p></li><li><p>
Conduct price benchmarking and lifecycle cost analysis to ensure competitive positioning across M/L, franchised properties, and 3rd party hotels.</p></li><li><p>
Maintain supplier data and pricing in procurement systems (e.g., Birchstreet, Coupa Smart Spend).</p></li><li><p>
Ensure implementation and compliance with national, pan-European, and global agreements including MSAs and FSAs.</p></li><li><p>
Monitor supplier performance and product/service quality.</p></li><li><p>
Stay informed on relevant procurement laws, technical regulations, and compliance requirements.</p></li><li>
Support the growth and implementation of Group Purchasing Organization (GPO) initiatives where applicable</li></ul><h2 class="jobSectionHeader"><b>
Organisational activities</b><b> 20</b><b>%</b></h2><ul><li><p>
Report directly to National Procurement Manager (NPM)</p></li><li><p>
Report on a monthly/or weekly basis to the NPM of current system status, project status, needs of the properties or concerns regarding the suppliers&rsquo; performance and products&rsquo; quality</p></li><li><p>
Report contract negotiation results, tenders, savings capture, and cost avoidance in Coupa Smart Spend.</p></li><li><p>
Act as the primary liaison between the regional procurement leadership and hotel operations, ensuring seamless communication and alignment of procurement goals.</p></li><li><p>
Address technical supply challenges and ensure timely resolution with suppliers.</p></li><li><p>
Ensure to receive as much as possible information about local needs and issues.</p></li><li><p>
Ensure maximum visibility of local technical requirements and operational risks.</p></li><li><p>
Ensure follow-up of consistence item handling internally.</p></li><li><p>
Communicate procurement updates, CAPEX frameworks, and service agreements through internal channels.</p></li><li>
Foster strong relationships with hotel leadership, Engineering, Finance and Operations teams</li></ul><h2 class="jobSectionHeader"><b>
Strategic Development &amp; Compliance 20%</b></h2><ul><li><p>
Lead the development and execution of procurement strategies across Non-Food &amp; Services categories, ensuring alignment with brand standards, technical compliance, and ESG targets.</p></li><li><p>
Provide strategic guidance to hotel and engineering teams on supplier selection, technical specifications, and cost optimization opportunities.</p></li><li><p>
Regularly review and rationalize nominated suppliers across technical and service categories.</p></li><li><p>
Be aware of and apply Hilton purchasing, financial and environmental policies, CSR and ESG activities.</p></li><li><p>
Ensure hotel teams are informed about nominated suppliers, service standards, and compliance requirements.</p></li><li><p>
Develop and maintain constructive and cooperative relationships with all internal and external stakeholders/personnel whether in person or via telephone.</p></li></ul><h2 class="jobSectionHeader"><b>
Human Resources</b><b> 5%</b></h2><ul><li><p>
Provide effective leadership and development to the Non-F&amp;D &amp; Services Buyer (where applicable).</p></li><li><p>
Motivate and guide team members to achieve high performance and professional development.</p></li></ul><p>
In addition to performance of the essential functions, this position may be required to perform supportive duties as assigned from time to time, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the company or departmental objective.</p><h2 class="jobSectionHeader"><b>
Required Qualifications</b></h2><ul><li><p>
Complete knowledge of F&amp;D purchasing procedures and supply chain.</p></li><li><p>
Strong understanding of strategic sourcing, CAPEX procurement, lifecycle costing, and contract governance.</p></li><li><p>
Demonstrated competence to manage multiple priorities and complex technical projects in a hands-on capacity.</p></li><li><p>
Proficiency in sourcing applications and MS Office Suite.</p></li><li><p>
BA/BS/Bachelor's Degree or experience in lieu thereof.</p></li><li><p>
Excellent negotiation, analytical, and problem-solving skills.</p></li><li><p>
Strong interpersonal and communication abilities.</p></li><li><p>
High attention to detail and organizational skills.</p></li><li><p>
Demonstrated ability to self-motivate, manage multiple priorities and deliver results.</p></li><li><p>
Work attitude that exhibits flexibility, drive, good judgment, dependability and ambitions</p></li><li><p>
Ability to communicate complex technical and commercial concepts clearly across the organization.</p><p>
</p></li></ul><h2 class="jobSectionHeader"><b>Preferred Qualifications</b></h2><ul><li><p>
Experience in procurement and supply chain management (minimum 8+ years) in a senior-level role within hospitality or multi-site environments.</p></li><li><p>
Strong commercial and negotiation capability managing complex service and CAPEX contracts.</p></li><li><p>
Functional knowledge of various global back-office systems (e.g. BSS, NAV, PSFT, Sun, Navision)</p></li><li><p>
MS/MA/Master's Degree or experience in lieu thereof</p></li><li><p>
Business fluency in Turkish and English; proficiency in an additional language is a plus</p></li><li><p>
International or national multi-site experience preferred.</p></li></ul></div>

Non-F&D & Service Procurement Manager

SultanaExpress

<p>AI-Augmented Multi-Platform Software Engineer (iOS <b>Android </b>Next.js)</p><p><b>Company Name:</b> SultanaExpress<br/><b>Location:</b> Remote / Istanbul<br/><b>Job Type:</b> Full-time/part time<br/><b>Salary:</b> Competitive Salary</p><p>About the Role</p><p>We are looking for a <b>Senior AI-Augmented Multi-Platform Software Engineer</b> to join our growing team. In this role, you will not just write code &mdash; you will <b>orchestrate multiple AI coding agents</b> to dramatically accelerate development across native iOS, Android, web, and backend systems.</p><p>You will lead the creation and maintenance of high-quality applications while leveraging AI tools and agent workflows to deliver features faster, with higher quality, and cleaner architecture. If you love directing teams of AI agents like a conductor, while still maintaining strong hands-on coding skills across multiple platforms, this is the role for you.</p><p>Key Responsibilities</p><ul><li>Design, develop, and maintain production-grade applications for <b>iOS (Swift)</b>, <b>Android (Kotlin)</b>, <b>Web (Next.js)</b>, and <b>PostgreSQL</b> databases.</li><li><b>Orchestrate multiple AI coding agents</b> (e.g., using Cursor, Claude, GPT-based agents, or custom agent frameworks) to generate, review, refactor, and test code across different tech stacks.</li><li>Architect and implement end-to-end features that work seamlessly across mobile and web platforms.</li><li>Optimize database schemas and queries in PostgreSQL for performance and scalability.</li><li>Ensure high code quality through AI-assisted reviews, automated testing, and manual oversight.</li><li>Collaborate with product, design, and other engineering team members to translate requirements into robust solutions.</li><li>Continuously improve our AI-augmented development workflow and agent orchestration processes.</li><li>Debug complex issues across platforms and maintain high reliability in production environments.</li></ul><p>Required Qualifications</p><ul><li>Professional software engineering experience.</li><li>Strong expertise in <b>at least two</b> of the following:</li><li>Native iOS development with <b>Swift</b></li><li>Native Android development with <b>Kotlin</b></li><li>Modern web development with <b>Next.js</b> (TypeScript, React, Tailwind, etc.)</li><li>Solid experience with <b>PostgreSQL</b> (schema design, performance tuning, migrations).</li><li>Proven ability to <b>run and orchestrate multiple AI coding agents</b> to boost productivity (experience with tools like Cursor, Windsurf, Claude Projects, or custom multi-agent setups is a big plus).</li><li>Strong understanding of clean architecture, state management, API integration, and cross-platform consistency.</li><li>Experience shipping and maintaining production mobile and web applications.</li></ul><p>Preferred Skills</p><ul><li>Experience building or improving AI agent orchestration workflows.</li><li>Familiarity with CI/CD pipelines, testing frameworks (XCTest, Espresso, Jest), and mobile deployment processes (App Store, Google Play).</li><li>Knowledge of modern DevOps practices and cloud platforms (AWS, Vercel, etc.).</li><li>Passion for AI tools and a track record of using them to 2-5x development speed.</li></ul><p>What We Offer</p><ul><li>Competitive salary and equity package.</li><li>Flexible work environment (remote/hybrid options).</li><li>Opportunity to work at the forefront of <b>AI-augmented software engineering</b>.</li><li>Latest AI tools and hardware provided.</li><li>Collaborative, high-growth team environment.</li></ul><p>If you are a strong engineer who thrives on directing AI agents to handle heavy lifting while you focus on architecture, quality, and innovation, we want to hear from you!<br/>Send your resume :<br/>louis.loubes@sultanaexpress.com</p><p>İş T&uuml;r&uuml;: Tam zamanlı, Yarı zamanlı</p><p>Beklenen &ccedil;alışma saatleri: Haftada en az 45</p><p>Work Location: İş yeri</p>

AI Augmented FullStack & Mobile Engineer Software Engineer

GoStudent

<div><p><b>The Role at a Snapshot</b></p>
<p>
You will be embedded in our Global Support Hub in Istanbul, focused on ensuring the quality of our customer-facing support interactions and helping turn customer feedback into tangible improvements. You'll work across support channels, own feedback collection and analysis, and translate insights into campaigns that improve the customer experience at scale</p>
<p><b>
Location</b><br>
Istanbul (hybrid) or Turkey (remote)</p>
<p><b>
Your Role in Our Mission:</b></p>
<ul>
<li>Review and score agent interactions across support channels (chat, phone, email) against defined quality frameworks</li>
<li>Identify patterns in agent performance, flag recurring issues, and share structured feedback with team leads</li>
<li>Participate in calibration sessions and help maintain consistency in QA scoring</li>
<li>Analyse customer feedback across channels &mdash; including post-interaction CSAT, NPS, public reviews (TrustPilot, Google), and call transcripts</li>
<li>Manage operational feedback pipelines and own the follow-up workflows for customer feedback tickets</li>
<li>Identify friction points in the customer journey and proactively propose improvements backed by data</li>
<li>Support the design and execution of CRM campaigns tied to customer experience touchpoints &mdash; feedback collection, re-engagement flows, review solicitation</li>
<li>Monitor campaign performance and contribute to optimisation based on engagement and customer outcomes</li>
</ul>
<p><b>What will you bring:</b></p>
<ul>
<li>1&ndash;2 years of experience in customer experience, quality assurance, CRM, or a related field</li>
<li>Strong analytical mindset &mdash; comfortable working with data, spotting trends, and drawing clear conclusions</li>
<li>Highly organised and able to manage multiple workstreams simultaneously</li>
<li>Clear and structured communicator in both English and Turkish (native Turkish required)</li>
<li>Hands-on experience with CRM or marketing automation tools (HubSpot, Customer.io, or similar) is a plus</li>
<li>Familiarity with customer feedback methodologies (NPS, CSAT) is a plus</li>
<li>Genuine curiosity about why customers feel the way they do &mdash; and motivation to act on it</li></ul><br>
<p></p>
<p><b>
Our way to develop your full potential:</b></p>
<ul>
<li><b>Flexible &amp; focused working: </b>Benefit from our hybrid working model with <b>2-3 flexible days per week</b> and a <b>Meeting Free Friday</b> for undisturbed productivity.</li>
<li><b>We grow together:</b> Continue your career with clear development paths and our <b>Spark! Growth &amp; Development program</b>. Get access to 1000s of courses on <b>LinkedIn Learning</b>, our <b>Spark! Mentorship program</b> and monthly learning sessions. Take advantage of <b>30 free learning sessions</b> to experience GoStudent for yourself</li>
<li><b>Work Smart, Play Hard:</b> Our regular <b>team and office events</b> ensure a good atmosphere. We believe in team spirit, celebrating together and having lots of fun.</li>
<li><b>Strength through community:</b> Get involved in one of our <b>GoStudent Employee Resource Groups </b>(ERGs) and stand up for issues that are close to your heart.</li></ul><br>
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<p><b>
Openness Statement</b></p>
<p>
We value your unique skills and passion. We don't hire based on age, gender, nationality or political opinion - we value your talent and motivation. Even if you're a unicorn - just like GoStudent: do you believe in having a positive impact? Then apply, even if you don't meet all the requirements. Diversity makes us more creative, more innovative and stronger.Want to find out more? Then visit our career page &quot;who we are&quot;!</p><br>
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If you are ready to rethink education with us, develop yourself in an ambitious team and have a real impact - then apply now!</p><p><br>
Please upload your CV in PDF format, preferably in English as DOC format may not be supported.</p><p><br>
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