customer service associate - temporary

customer service associate

Walgreens

<div><ul><li>Models and delivers a distinctive and delightful customer experience.</li><li>
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.</li></ul>
Customer Experience<ul><li>
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li><li>
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li></ul>
Operations<ul><li>
Provides customers with courteous, friendly, fast, and efficient service.</li><li>
Recommends items for sale to customer and recommends trade-up and/or companion items.</li><li>
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.</li><li>
Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.</li><li>
Implements Company asset protection procedures to identify and minimize profit loss.</li><li>
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).</li><li>
Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.</li><li>
Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.</li><li>
Has working knowledge of store systems and store equipment.</li><li>
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.</li><li>
Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).</li><li>
Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.</li><li>
Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li><li>
Completes special assignments and other tasks as assigned.</li></ul>
Training &amp; Personal Development<ul><li>
Attends training and completes PPLs requested by Manager or assigned by corporate.</li></ul> 

Basic Qualifications 
<ul><li>
Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li><li>
Requires willingness to work flexible schedule, including evenings and weekend hours.</li></ul> 

Preferred Qualifications 
<ul><li>
Prefer six months of experience in a retail environment.</li><li>
Prefer to have prior work experience with Walgreens.</li></ul>
The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
 
An Equal Opportunity Employer, including disability/veterans. 
 
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits 
 
Salary Range: $15 - $17.5 / Hourly</div>

Customer Service Associate - Temporary

Kneads Bakeshop

<div>Position: BARISTA/Sales Associate
Reports to: General Manager &amp; FOH Manager
Salary: 18.00 per hour 
Kneads Bakeshop is an artisan bakery, cafe &amp; market in a state-of-the-art flagship facility in Harbor East Baltimore. Kneads is a passion project by H&amp;S Family of Bakeries to bring premium artisan baked goods, pastries, and food to our communities. Our wholesale distribution serves the DC/Maryland/Virginia region. 
The H&amp;S Family of Bakeries includes H&amp;S Bakery, Northeast Foods, and Schmidt Baking Company to make up Americas largest family-owned variety bakery, proudly providing specialty baked goods to major industry retailers and small businesses throughout the United States. From humble beginnings, one small bakery in Baltimore has grown to become a staple in our community. We want to combine H&amp;Ss history with the new age of artisan craft, creating a one-of-a-kind brand and experience, giving a modern face to H&amp;S Bakery. We want people to see it, touch it, and taste it, to have a full sensory experience. 
Position Summary:
The Barista/Sales Associate responsibilities include mixing and serving extraordinary coffee, alcoholic, and non-alcoholic drinks to guests of the bakery (restaurant and private events). This position description incorporates the core responsibilities of the job. It recognizes that other related duties not specifically mentioned might also be performed, and that not all responsibilities may be carried out depending on operational needs. 
Role &amp; Responsibilities:<ul><li>
Prepare and serve filter coffee, tea, non-espresso-based drinks, and food according to Kneads guidelines.</li><li>
Act as a key player in our effort to provide amazing customer experiences.</li><li>
Greet, welcome, and assist all customers upon entry and throughout their visit.</li><li>
Accurately perform cashiering duties including sales, returns, exchanges, and cash handling.</li><li>
Secure all money at the end of each shift., complete necessary paperwork.</li><li>
Efficiently perform restocking, tidying, and cleaning duties.</li><li>
Completion of daily and long-term checklists, meeting work quality standards set by Manager.</li><li>
Communicate important updates to Shift Leaders during shift changes.</li><li>
May be required to help with weekly/monthly inventory.</li><li>
Serves wine, draft or bottled beer and food to bar guests according to Kneads standards.</li><li>
Mix ingredients to prepare signature cocktails and other drinks for restaurant &amp; private events.</li><li>
Responsible for proper storage of alcohol.</li><li>
Knowledge of Bakery Cafe &amp; Market Menus.</li><li>
Maintain knowledge of new coffees, seasonal items, and retail promotions.</li><li>
Will be assigned to serve banquets and private events as needed.</li><li>
Attend skill building classes to continuously enhance your own skill set.</li></ul> 
Additional Responsibilities:<ul><li>
Adhere to all work rules, procedures and policies established by Kneads, including, but not limited to, those contained in the employee handbook.</li><li>
The Bakery/Cafe operates 7 days a week, 24. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.</li></ul> 
Education and Experience:<ul><li>
Previous barista &amp; bartending experience.</li></ul> 
Skills and Abilities:<ul><li>
Ability to stand for extended periods of time.</li><li>
Good knowledge of liquor and preparation methods.</li><li>
Excellent Barista Technical Skills.</li><li>
Cash handling experience</li><li>
Must be able to cashier and take customer orders.</li><li>
Kindly greet and answer any questions customers may have.</li><li>
Upkeep market so that it is presentable.</li><li>
Ability to answer inquiries about marketplace items.</li></ul> 
Whats in it for you?
At the Kneads Bakeshop, we value our team members and make it a priority to offer competitive compensation that encourages longevity with the company and long-term growth. We offer competitive pay and comprehensive and affordable benefits packages. 
<ul><li>
Medical</li><li>
Dental</li><li>
Vision</li><li>
401k Matching</li></ul> 
Equal Opportunity Employer
We are an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. 
 
Brand: Kneads Bakeshop
 
Address: 506 S. Central Ave Baltimore, MD - 21202
 
Property Description: Kneads Bakeshop
 
Property Number: KNEADS</div>

Barista/Sales Associate- Harbor East

ALDI

<div>Enhance the ALDI customer shopping experience in a collaborative team environment as an ALDI Cashier or Stocker. As a member of our team, you&rsquo;ll be operating the registers or other machinery, stocking our shelves, keeping our stores looking their best, and serving our customers. Start a job that offers up something new each day.

Position Type: Part-Time
 
Average Hours: Fewer than 30 hours per week 
Starting Wage: $19.50 per hour 
Wage Increases: Year 2 - $20.00 | Year 3 - $20.50 | Year 4 - $20.50 | Year 5 - $21.50 

Duties and Responsibilities:
 
Must be able to perform duties with or without reasonable accommodation.
<ul><li>Collaborates with team members and communicates relevant information to direct leader</li><li>Upholds the security and confidentiality of documents and data within area of responsibility</li><li>Other duties as assigned</li></ul>

Cashier Responsibilities:
<ul><li>Processes customer purchases, performs general cleaning duties, stocks shelves and merchandise displays neatly</li><li>Provides exceptional customer service, assisting customers with their shopping experience
</li><li>Provides feedback to management on all products, inventory losses, scanning errors, and general issues</li><li>Participates in taking store inventory counts according to guidelines and monitoring inventory for accuracy</li><li>Adheres to cash policies and procedures to minimize losses</li></ul>

Stocker Responsibilities:
<ul><li>Stocks shelves and rotates product properly to guarantee fresh product is available for the customer
</li><li>Follows merchandising planograms to create excellently merchandised displays</li><li>Organizes new inventory, removes and breaks down empty boxes</li><li>Operates machinery and follows all safety procedures</li></ul>

Physical Demands:
<ul><li>Regularly required to sit, stand, bend, reach, push, pull, lift, carry, and walk about the store</li><li>Stocker: Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights</li></ul>

Qualifications:
<ul><li>You must be 18 years of age or older
</li><li>Ability to provide prompt and courteous customer service</li><li>Ability to perform general cleaning duties to company standards</li><li>Ability to interpret and apply company policies and procedures</li><li>Excellent verbal communication skills</li><li>Ability to work both independently and within a team environment</li><li>Effective time management</li><li>Knowledge of products and services of the company</li></ul>
<ul><li>Cashier: Ability to operate a cash register efficiently and accurately</li><li>Cashier: Comply with state and local requirements for handling and selling alcoholic beverages</li><li>Stocker: Ability to operate equipment safely and properly, including electric/manual hand jack, floor scrubber, and cardboard baler</li><li>Stocker: ALDI Stockers must have morning availability to accommodate store operational responsibilities and be available to work morning shifts with start times as early as 5:00 a.m.</li></ul>
<div>
Education and Experience: 
<ul><li>High School Diploma or equivalent preferred</li><li>Prior work experience in a retail environment preferred</li><li>A combination of education and experience providing equivalent knowledge</li></ul></div>
ALDI offers competitive wages and benefits, to all employees including:<ul><li>
401(k) Plan</li><li>
Company 401(k) Matching Contributions</li><li>
Employee Assistance Program (EAP)</li><li>
PerkSpot National Discount Program</li></ul>
In addition, full-time employees are offered:<ul><li>
Medical, Prescription, Dental &amp; Vision Insurance</li><li>
Generous Vacation Time &amp; 7 Paid Holidays</li><li>
Up to 6 Weeks Paid Parental Leave at 100% of pay</li><li>
Up to 2 Weeks Paid Caregiver Leave at 100% of pay</li><li>
Short and Long-Term Disability Insurance</li><li>
Life, Dependent Life and AD&amp;D Insurance</li><li>
Voluntary Term Life Insurance</li><li>Full-time employees average 30 or more hours per week within an annual lookback period</li></ul>
**Benefits offered to full-time and part-time employees may vary by state 
ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.</div>

Part-Time Store Cashier/Stocker

Nordstrom

<div>Are you ready to thrive in a fast-paced, high-energy environment? As a Nordstrom Rack team member, you'll be continuously moving and collaborating with teammates to create a welcoming and inclusive atmosphere for all customers. You&rsquo;ll ensure a quick and easy customer experience and keep the store clean and clutter free. Flexibility is key, as you may occasionally work in different areas of the store to maintain the cleanliness of the floor and stockrooms and help customers find great deals.
We have roles available in Sales, Customer Service, Stock, and Fulfillment departments. Apply now and discuss which role interests you most during the interview process.
A day in the life for Sales and Customer Service &hellip;<ul><li>
Work with the team to ensure the salesfloor stays &quot;runway ready&quot;, and is sized and filled in through re-merchandising and straightening throughout the day</li><li>
Assist customers when cashiering with a variety of transactions across different platforms (in-store, online and mobile), which includes operating a point-of-sale system, bagging items of all size, handling bulky sometimes heavy items including boxes, and ensuring a seamless and friendly experience</li><li>
Create a smooth fitting room experience when supporting as a fitting room attendant by greeting and assisting customers and sorting and returning clothing to the floor</li><li>
Create a clean and clutter-free customer experience by sorting and returning clothing to the salesfloor</li><li>
Keep the stockrooms organized and ensure merchandise is properly checked in and accurately ticketed</li><li>
Demonstrate expertise in all technologies used in the store environment</li><li>
Adhere to all operational, merchandise and asset protection standards</li><li>
Promote initiatives like our Nordstrom Rewards program</li></ul> 
A day in a life for Stock Support and Fulfillment&hellip;<ul><li>
Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments</li><li>
Fulfill customer orders in a timely manner following quality standards</li><li>
Prepare and ship customer&rsquo;s orders following quality, packing and shipping standards</li><li>
Utilize inventory management systems to scan, process and research merchandise shipments in accordance with our inventory control processes</li><li>
Assist in maintaining clean and organized selling floors and stockrooms</li><li>
Provide general support to the store, e.g. set up special events, organize backroom, markdowns, and relocate store fixtures</li></ul> 
You own this if you have&hellip;<ul><li>
Clear, effective communication with strong interpersonal skills</li><li>
Accountability, initiative and a high level of ownership</li><li>
Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment</li><li>
The ability to work a flexible schedule based on business needs</li><li>
Physical Requirements:<ul><li>
Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.</li><li>
Frequent use of hands for grasping, fine manipulation, pushing and pulling</li><li>
Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
</li><li>Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds</li><li>
Stock and Fulfillment Only: Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds</li></ul></li></ul>
We&rsquo;ve got you covered&hellip;
Our employees are our most important asset and that&rsquo;s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:<ul><li>
Medical/Vision, Dental, Retirement and Paid Time Away</li><li>
Life Insurance and Disability</li><li>
Merchandise Discount and EAP Resources</li></ul>
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It&rsquo;s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ&rsquo;s for relevant information and guidelines.
&copy; 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Applications are accepted on an ongoing basis.
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. 
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
$16.70 - $17.40 Hourly 

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf 
Youtube Link: https://www.youtube.com/embed/F9GuXwSvUbs</div>

Retail Cashier & Sales Floor Support - Canton Crossing Rack

Starbucks

<div>Crafting the world&rsquo;s finest coffee, one meaningful moment at a time
We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone&rsquo;s day. Whether it&rsquo;s a warm smile or remembering a favorite order, you create moments that matter. If you thrive in a fast-paced environment, love engaging with people, and take pride in your work, we&rsquo;d love to have you on our team.
We are invested in your growth journey, empowered through developmental experiences as well as our industry leading benefits. 

<h4 class="jobSectionHeader">
Summary of Experience</h4><ul><li>
No previous experience required</li></ul><h4 class="jobSectionHeader"> 
Basic Qualifications</h4><ul><li>
Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation</li><li>
Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays</li><li>
Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation</li><li>
Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication</li><li>
Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients</li><li>
Available to perform many different tasks within the store during each shift</li></ul><h4 class="jobSectionHeader"> 
Required Knowledge, Skills and Abilities</h4><ul><li>
Ability to learn quickly</li><li>
Ability to understand and carry out oral and written instructions and request clarification when needed</li><li>
Strong interpersonal skills</li><li>
Ability to work as part of a team</li><li>
Ability to build relationships</li></ul> 
As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation that accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Starbucks also offers eligible partners participation in a 401(k)-retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor&rsquo;s degree through Arizona State University&rsquo;s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative.
For additional information regarding partner perks and more detailed information regarding benefits, go to starbucksbenefits.com. 
At Starbucks, it is typical for new partners to be hired at the entry point of the range for their role, which is based upon geographic location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate. 
Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.</div>

barista - Store# 27873, THE ROTUNDA

Insurance Office of America

<div>Description
Job Description: 
Title: Account Manager Associate - Commercial Lines 
Work Mode: Fully remote for candidates able to work EST/CST schedule | Location/Supporting: Atlanta, GA office | Book Focus: Contractors, Manufacturing, General Book 
 
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations 
About the Role: Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts. Work with minimal direction from an Account Manager (AM), Account Executive (AE), or Producer, ensuring production and quality standards are met while safeguarding against liability associated with errors and omissions. Independently resolve moderately complex customer service problems and manage smaller-sized accounts or those with less complexity. 
 
Key Responsibilities:<ul><li> 
Technical Competence: Maintain technical competence and industry expertise.</li></ul><ul><li> 
Team Leadership: Assist in directing day-to-day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate.</li></ul><ul><li> 
Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.</li></ul><ul><li> 
Policy Management: Manage policy expirations and renewals.</li></ul><ul><li> 
Renewal Process: Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance.</li></ul><ul><li> 
Task Processing: Process tasks accurately and within required timeframes.</li></ul><ul><li> 
Contract Review: Assist in reviewing contracts to ensure proper coverages are included.</li></ul><ul><li> 
Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.</li></ul><ul><li> 
System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.</li></ul><ul><li> 
Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.</li></ul><ul><li> 
Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.</li></ul><ul><li> 
Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.</li></ul><ul><li> 
Policy Compliance: Stay updated on company policies and procedures.</li></ul><ul><li> 
Continuous Improvement: Seek and adopt best practices to improve individual and team performance.</li></ul><ul><li> 
Champion IOA Values: Demonstrate integrity and leadership.</li></ul> 
Ideal Candidate Qualifications:<ul><li> 
7+ years of customer service experience in the insurance industry</li></ul><ul><li> 
Thorough knowledge of insurance brokerage and client needs</li></ul><ul><li> 
Required active licensing; professional designation preferred</li></ul><ul><li> 
Strong analytical, problem-solving, and decision-making skills</li></ul><ul><li> 
Exceptional customer service, communication, multitasking, and organizational skills</li></ul><ul><li> 
Proficiency in MS Office (Outlook, Word, Excel)</li></ul><ul><li> 
High School Diploma (or equivalent)</li></ul> 
 
What We Offer:<ul><li> 
Competitive salaries and bonus potential</li></ul><ul><li> 
Company-paid health insurance</li></ul><ul><li> 
Paid holidays, vacations, and sick time</li></ul><ul><li> 
401K with employer match</li></ul><ul><li> 
Professional growth and career progression opportunities</li></ul><ul><li> 
Respectful culture and work/family life balance</li></ul><ul><li> 
Community service commitment</li></ul><ul><li> 
Supportive teammates and a rewarding work environment</li></ul> 
What to Expect (Application Process):<ul><li> 
30-Minute Phone Screen, Online Assessments, and Interview(s)</li></ul>
Salary Range
The expected pay range for this position is $50,000 to $65,000 per year, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</div>

Account Manager Associate - Commercial Lines (Manufacturing/Contractors)

Planned Parenthood of Maryland Inc.

<div>
 Planned Parenthood of Maryland (PPM) is a not-for-profit family planning agency that provides high-quality, affordable reproductive health care for women, men, and teens. Our mission is to enable all Marylanders to have access to a wide range of high-quality, affordable reproductive health care services. We help individuals make informed decisions about their reproductive health, family planning options, and sexuality.
 
 
 
 Why Join us?
 
 As a Call Center Associate (CSA) with PPM, you will be a part of a passionate team that plays a vital role in the lives of others! And joining PPM, means joining a culturally diverse team that includes some of the best nurses, doctors, clinic managers and business office staff. If you want to be a part of a passionate and diverse group - we are looking for you!
 
 
 Job Description:
 
 
 Under the direct supervision of the Call Center Manager, the Call Center Associate (CSA) is responsible for providing high quality telephone contact and assistance for clients regarding Planned Parenthood of Maryland (PPM) services, payment options, insurances, hours, locations, and other inquiries. The focus is on outstanding client satisfaction while maintaining or exceeding PPM productivity and customer service standards.
 
 
 This position is a Hybrid role: 2-weeks onsite training, 1-week onsite orientation, and at least 1 day per month in office.
 
 
 Full-time hours: M-F and some Saturdays (8:00am-5:30pm)
 
 
 Pay Rate: $16-$18 per hour
 
 
 
 Overview of Job Duties:
 
 
 
 <ul>
 <li>
 All duties and responsibilities are performed in a professional and customer service-oriented manner in compliance with PPM's Manual of Medical Standards and Guidelines, PPM policies and procedures, and State and Federal regulatory requirements.
 </li>
 <li>
 Demonstrate proficiency in use of telephone system and insurance verification processes.
 </li>
 <li>
 Answer phones for multiple sites in a timely, consistent, customer-friendly manner, responding to client requests and inquiries.
 </li>
 <li>
 Manage high volume of calls daily and prioritize any required follow-though.
 </li>
 <li>
 Respond to callers' basic questions and resolve issues using agency resources in accordance with PPM protocol.
 </li>
 <li>
 Transfer calls to appropriate staff and/or departments as well as take messages as indicated by protocol.
 </li>
 <li>
 Schedule appointments in Epic system according to PPM protocol and demonstrate knowledge of PPM protocols and services to provide basic assessment for the purpose of scheduling visits.
 </li>
 <li>
 Collect insurance information as appropriate, and ensure patients are aware of estimated financial responsibility at the time of scheduling. Responsible for the timely verification and authorization of insurance for patients by phone or online.
 </li>
 <li>
 Resolves any issues with coverage and escalates complicated issues to a supervisor.
 </li>
 <li>
 Clearly documents benefit information in Epic and communicates this information to health center staff.
 </li>
 <li>
 Provides accurate financial counseling for patients regarding their estimated cost of services before the patient arrives for their appointment. Instruct clients on all information/documents that are needed to be brought to their appointment. Respond effectively and appropriately to patients with difficult situations that require further attention in accordance with PPM protocol.
 </li>
 <li>
 Perform data entry into Epic for patient demographic information, fee assessment, insurance/pharmacy information and visit information as appropriate.
 </li>
 <li>
 Work as part of medical services team to meet established productivity standards for patient numbers, quality, and customer service. Meet productivity standards specific to call center.
 </li>
 <li>
 Assist in identifying issues and trends and make recommendations to help improve overall customer service experience. Participate in training sessions, including computer-assisted learning, as required.
 
 
 
 </li>
 </ul>
 
 Customer Service:
 
 
 
 <ul>
 <li>
 Demonstrates PPM customer service standards
 </li>
 <li>
 Demonstrates social perceptiveness and being service-oriented
 </li>
 <li>
 Demonstrates a cooperative and courteous attitude
 </li>
 <li>
 Demonstrates excellent written and verbal and phone communication skills
 
 
 
 </li>
 </ul>
 
 Education and Experience:
 
 
 
 <ul>
 <li>
 High school diploma or equivalent required.
 </li>
 <li>
 One year of work experience in an out-patient clinical setting or a healthcare setting performing back or front office medical assistant duties required
 </li>
 <li>
 Ability to read, write, and speak English fluently required
 </li>
 <li>
 Ability to read, write, and speak Spanish fluently required
 </li>
 <li>
 Experience working in Epic is highly preferred
 
 
 
 </li>
 </ul>
 
 Benefits:
 
 
 
 <ul>
 <li>
 Medical, Dental, and Vision insurance
 </li>
 <li>
 Flexible Spending Account
 </li>
 <li>
 Life, AD&amp;D Insurance
 </li>
 <li>
 Short-Term and Long-Term Disability
 </li>
 <li>
 Paid Time Off (PTO) and Paid Holidays
 </li>
 <li>
 Employee Assistance Program.
 </li>
 <li>
 401(k) Retirement Plan
 
 
 
 </li>
 </ul>
 Equal Opportunity Statement:
 
 
 Planned Parenthood of Maryland is an Equal Opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion (creed), gender, gender expression, sexual orientation, national origin (ancestry), disability, genetic information, pregnancy, military status, or any other protected characteristics outlined by federal, state, or local laws.
 
 
 This policy applies to all terms and conditions of employment, including recruiting, hiring placement, promotion, termination, layoff, recall, transfer, leaves or absence, compensation, and training.
 
 
 Applicants must pass Criminal Background Screening and the Right to Work in the United States.
 
 
 PPM Requires COVID-19 Vaccination as part of Employment.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Call Center Associate (Full-Time $16-$18/hr) Bilingual Preferred

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