hr generalist - saudi national Jobs in Riyadh

hr generalist - saudi national

arabic speaking human resources officer - multinational company power sector Jobs in Riyadh

arabic speaking human resources officer - multinational company power sector

assistant brand manager – ksa Jobs in Riyadh

assistant brand manager – ksa

contracts administrator - saudi national Jobs in Riyadh

contracts administrator - saudi national

customer service associate (role open for saudi nationals only), cs operations Jobs in Riyadh

customer service associate (role open for saudi nationals only), cs operations

customer service associate role open for saudi nationals only cs operations

Amazon

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You&rsquo;ll be the first point of contact for our Saudi Arabia customers in both Arabic and English by answering their requests through phone, chat and/or email &ndash; this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
 <br/>
 <br/>
 What are your hours?
 <br/>
 <br/>
 This role requires working variable hours to match when customers need us most. You will work [insert if shift is day and late shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 8 am and 10 pm Monday to Sunday. You will receive your work schedule at least 1-2 weeks in advance and your shifts may change every 1-4 weeks. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
 <br/>
 <br/>
 What strengths will you bring?
 <br/>
 <br/>
 <ul>
  <li>
   Hard-working, articulate, and detail-oriented
  </li>
  <li>
   Friendly and customer-focused in every situation
  </li>
  <li>
   Ability to learn quickly and embrace change
  </li>
  <li>
   Comfortable multi-tasking in a high-energy environment.
   <br/>
   <br/>
  </li>
 </ul>
 What benefits will you receive?
 <br/>
 <br/>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 One of the great things about joining Amazon&rsquo;s Customer Service team is that you don&rsquo;t need past experience in customer service. You&rsquo;ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
 <br/>
 <br/>
 <ul>
  <li>
   Medical insurance for the employee, as well as their spouse and children
  </li>
  <li>
   Amazon employee discount
  </li>
  <li>
   Nursery Benefit
  </li>
  <li>
   Life Insurance
  </li>
  <li>
   Expert training and ongoing opportunities to learn more and develop your skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About The Team
  <br/>
  <br/>
 </strong>
 Our mission at Amazon is to be Earth&rsquo;s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that&rsquo;s why you&rsquo;ll find we approach things differently here. You won&rsquo;t be asked to read from a script or learn dialogue by heart. Instead, we&rsquo;ll provide you with the training you need to problem solve for our customers. You&rsquo;ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
 <br/>
 <br/>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum age: 18 years old
  </li>
  <li>
   Be a Saudi national
  </li>
  <li>
   Minimum qualification of a high school degree - Passed
  </li>
  <li>
   Strong communication skills in Arabic and English (both written and oral fluency)
  </li>
  <li>
   Experience working with a computer
  </li>
  <li>
   The availability to work varying shifts from Monday to Sunday within the operating hours of 8 AM to 10 PM
  </li>
  <li>
   Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 6+ months of Contact Center/ BPO experience in Voice Support is a plus
   <br/>
   <br/>
  </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 <br/>
 <br/>
 <br/>
 <strong>
  Company
 </strong>
 - Afaq Q Tech General Trading
 <br/>
 <br/>
 Job ID: A2873383
</div>


Customer Service Associate (role open for Saudi nationals only), CS Operations

Technical Glass and Aluminium LLC

<p><b>Job Description:</b> Secretary / Receptionist<br/><b>Location:</b> Dammam, Saudi Arabia<br/><b>Experience</b>: Minimum 2 years<br/><b>Nationality:</b> Saudi Nationals or current Saudi residents only</p><p><b>About the Role:</b><br/>TGAC Saudi Arabia is seeking a professional and well-organized Secretary / Receptionist to support our expanding operations. The ideal candidate will serve as the first point of contact for visitors and provide essential administrative support to ensure smooth day-to-day operations in our new Dammam office and factory.</p><p><b>Key Responsibilities:</b></p><ul><li>Manage front desk operations, greet visitors, and handle incoming calls and inquiries.</li><li>Maintain office correspondence, filing systems, and meeting schedules.</li><li>Support management with documentation, reports, and internal communications.</li><li>Coordinate logistics for meetings, travel, and appointments.</li><li>Ensure a professional and welcoming environment for clients and team members.</li></ul><p><b>Requirements:</b></p><ul><li>Minimum 2 years of experience as a receptionist, secretary, or administrative assistant.</li><li>Excellent communication skills in Arabic and English (spoken and written).</li><li>Proficient in MS Office (Word, Excel, Outlook).</li><li>Strong organizational and time management skills.</li><li>Presentable, confident, and customer-focused personality.</li><li>Saudi national or resident with valid ID. (preferred)</li></ul><p>Job Type: Full-time</p><p>Pay: From &#65020;4,000.00 per month</p>

Secretary/Receptionist

3M DATA

<div>
 <p>
  Job Title: Help Desk Specialist (2 Positions)
 </p>
 <p>
  <br/>
 </p>
 <p>
  Location: Riyadh, Saudi Arabia
 </p>
 <p>
  Company: 3M DATA
 </p>
 <p>
  Type: Full-Time
 </p>
 <p>
  Preference: Saudi Nationals Preferred
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About 3M DATA
  </strong>
 </p>
 <p>
  3M DATA is a leading Saudi technology systems integrator delivering secure, scalable, and innovative digital infrastructure solutions across networking, cloud, cybersecurity, and enterprise IT services. We support government, enterprise, financial institutions, and mega-projects across the Kingdom with mission-critical technology operations aligned with Vision 2030.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are hiring two full-time Help Desk Resident Engineers to provide proactive end-user support, technical troubleshooting, and operational assistance within our client&rsquo;s environment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Overview
  </strong>
 </p>
 <p>
  The Help Desk Engineer will act as the primary support contact for end users, ensuring seamless operation of IT systems, applications, hardware, and cloud services. The role requires strong problem solving abilities, excellent communication skills, and adherence to ITIL-based processes.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   End-User &amp; Cloud Support
  </strong>
 </p>
 <p>
  &bull;	Respond to user inquiries and resolve basic IT issues, escalate advanced or recurring incidents.
 </p>
 <p>
  &bull;	Assist users with daily tasks, onboarding, initial training, and access management.
 </p>
 <p>
  &bull;	Monitor cloud platform and system health dashboards, responding to alerts.
 </p>
 <p>
  &bull;	Document and escalate recurring issues to upper support teams.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Software Installation &amp; System Setup
  </strong>
 </p>
 <p>
  &bull;	Install and configure Microsoft Office applications (Word, Excel, Outlook).
 </p>
 <p>
  &bull;	Configure email accounts and troubleshoot Outlook-related errors.
 </p>
 <p>
  &bull;	Install, upgrade, and configure Windows operating systems, policies, security patches, and standard applications.
 </p>
 <p>
  &bull;	Build and maintain standard OS images for PCs and laptops.
 </p>
 <p>
  &bull;	Install additional approved applications as requested by users.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   First-Level Software Troubleshooting
  </strong>
 </p>
 <p>
  &bull;	Resolve Microsoft Office issues including configuration, repair, and reinstallation.
 </p>
 <p>
  &bull;	Handle login/authentication failures by adjusting OS settings or repairing configurations.
 </p>
 <p>
  &bull;	Fix browsing issues and restore browser settings and plugins.
 </p>
 <p>
  &bull;	Perform antivirus definition updates, repairs, and basic malware removal.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Hardware Installation &amp; Support
  </strong>
 </p>
 <p>
  &bull;	Deploy and configure new PCs, laptops, thin clients, docking stations, support IT asset relocations.
 </p>
 <p>
  &bull;	Conduct device checks and recommend replacements.
 </p>
 <p>
  &bull;	Install and configure printers, scanners, and drivers; replace printer ink.
 </p>
 <p>
  &bull;	Diagnose and resolve basic hardware faults and peripheral issues.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   General IT Support Activities
  </strong>
 </p>
 <p>
  &bull;	Conduct workplace surveys covering assets, applications, and user environments.
 </p>
 <p>
  &bull;	Follow ITIL policies and procedures for incident, request, and change management.
 </p>
 <p>
  &bull;	Prepare reports on support calls, tickets, and recurring problems.
 </p>
 <p>
  &bull;	Provide VIP support to senior executives.
 </p>
 <p>
  &bull;	Troubleshoot basic network, connectivity, and server access issues.
 </p>
 <p>
  &bull;	Install and configure OS and day-to-day software packages.
 </p>
 <p>
  &bull;	Perform data backup and disaster recovery support.
 </p>
 <p>
  &bull;	Maintain complete hardware and software inventory documentation.
 </p>
 <p>
  &bull;	Replace faulty components and escalate advanced hardware issues when required.
 </p>
 <p>
  &bull;	Apply OS disk partitioning knowledge including NTFS/FAT.
 </p>
 <p>
  &bull;	Support printers, peripherals, and related devices.
 </p>
 <p>
  &bull;	Participate in technical tasks and support activities for ongoing IT projects.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Skills
  </strong>
 </p>
 <p>
  &bull;	Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.
 </p>
 <p>
  &bull;	ITIL V4 Foundation certification.
 </p>
 <p>
  &bull;	Experience in desktop troubleshooting (hardware &amp; software).
 </p>
 <p>
  &bull;	Experience supporting cloud-based environments (e.g., Microsoft 365, Azure, AWS).
 </p>
 <p>
  &bull;	Associate-level certification on any public cloud is preferred.
 </p>
 <p>
  &bull;	Fluent in Arabic and English (spoken and written).
 </p>
 <p>
  &bull;	Strong customer service, communication, and problem-solving skills.
 </p>
 <p>
  &bull;	Ability to work onsite, independently, and in a fast-paced support environment.
 </p>
 <p>
  &bull;	Saudi Nationals strongly preferred.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Apply Now
  </strong>
 </p>
 <p>
  Are you passionate about cutting-edge technology and ready to shape the digital future of Saudi Arabia?
 </p>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <p>
  <strong>
   Send your CV to:
  </strong>
  <strong>
   careers@3mdata.tech
  </strong>
 </p>
 <p>
  Join us and be part of a team building the next generation of secure digital infrastructure in the Middle East.
 </p>
</div>


Help Desk Specialist

Almarai - المراعي

<p><b>The Company:</b></p><p>Almarai is the world's largest vertically integrated dairy and the region's largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. "Almarai currently employs over 46,000 employees servicing some 110,000 retail outlets and has reported net income of SAR 2.31 billion on sales of SAR 20.97 Billion in 2024."</p><p>An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group.</p> About the Role <p>To promote professional responsible for communicating the how and why regarding service expectations within our company. These professionals perform several duties, including answering phones, replying by emails, responding to customer questions, and assisting with customer issues.</p> Requirements <p>Potential candidates must meet the requirements mentioned below:</p> <ul> <li>Diploma or preferably in relevant stream (English, Marketing)</li> <li>Experience of office administration and working with the general public.</li> <li>Minimum 2 years of Experience in the Tele sales field.</li> <li>Hands on knowledge and experience in SAP or similar package.</li> <li>Should be a good team player.</li> </ul> <p>Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.</p><p>This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package.</p> Seniority level <ul> <li>Associate</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Customer Service, Administrative, and Sales</li> </ul> Industries <ul> <li>Administrative and Support Services, Manufacturing, and Education Administration Programs</li> </ul> <p>Get notified about new Customer Service Representative jobs in <b>Riyadh, Saudi Arabia</b>.</p> Customer Service Titles <ul> <li>Customer Service Associate (Arabic speaker only)</li> <li>Customer Service Manager of Business Process Innovation</li> </ul> <p>We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.</p>

Customer Service Representative

noon

<div>
 <p>
  <strong>
   About noon
  </strong>
 </p>
 <p>
  We&rsquo;re building an ecosystem of digital products and services that power everyday life across the Middle East&mdash;fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we&rsquo;re looking for a Manager, Customer Support Contact Center Operations who can help us move even faster.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   noon&rsquo;s mission: Every door, every day.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you'll do:
  </strong>
 </p>
 <p>
  Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This role will be responsible for overseeing the day-to-day operations of our multi-channel customer service center in Saudi Arabia. This pivotal role ensures that our KSA customers receive world-class support across all touchpoints (call, chat, email, social media) in line with our brand promise. Role will drive performance against key metrics (SLAs, CSAT, AHT), lead and develop a high-performing team, and implement strategic initiatives to optimize efficiency and enhance the overall e-commerce customer experience in the local market.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Manage 24x7 support operations across Email, Chat, and other digital channels.
  </li>
  <li>
   Drive adherence to SLAs and KPIs: CSAT, FRT, AHT, backlog, repeat contact rate, callbacks, quality, and productivity.
  </li>
  <li>
   Ensure that all customer communication, knowledge base, SOPs and self-service tools are fully localized and professionally executed in both
   <strong>
    Arabic (essential)
   </strong>
   and English.
  </li>
  <li>
   Handle high-level customer escalations, MCI and complex complaints with professionalism and final resolution.
  </li>
  <li>
   Partner with QA &amp; Training teams for performance calibration, conduct audits, monitor CSAT feedback, interaction quality and works on agent upskilling.
  </li>
  <li>
   Identify and implement automation and self-serve opportunities (AI bots, templates, macros) to drive efficiency.
  </li>
  <li>
   Regularly review agent and team performance using performance management tools; identify development areas.
  </li>
  <li>
   Ensure timely hiring, onboarding, and ramp-up of agents and team leads.
  </li>
  <li>
   Ensure workforce management adherence, manpower rostering, shift planning, breaks, and leave planning.
  </li>
  <li>
   Deliver reports and insights (daily/weekly/monthly) to CS leadership with recommendations for process improvements.
  </li>
  <li>
   Represent Voice of Customer (VoC) to drive cross-functional CX improvements.
  </li>
  <li>
   Drive team engagement through R&amp;R programs and regular skip-level connect.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you'll need:
  </strong>
 </p>
 <ul>
  <li>
   6-8 years of hands-on experience in BPO/Contact Center operations, preferably in e-commerce or telecom companies.
  </li>
  <li>
   Proven track record in managing high-volume customer service operations in Saudi Arabia (KSA).
  </li>
  <li>
   Language: Bilingual fluency in Arabic (written and spoken) and English (written and spoken) is essential.
  </li>
  <li>
   Knowledge of CRM platforms, IVR systems, and WFM tools.
  </li>
  <li>
   Solid skills in MIS reporting, SLA governance, and process compliance
  </li>
  <li>
   Excellent conflict resolution, negotiation, and communication (written and verbal) skills
  </li>
  <li>
   Ability to work collaboratively in a fast-paced, dynamic environment.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Experience in a regional (MENA) or international customer service environment and e-commerce background
  </li>
  <li>
   Certification in Contact Center Management
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Who will excel?
  </strong>
 </p>
 <ul>
  <li>
   We&rsquo;re looking for people with high standards, who understand that hard work matters.
  </li>
  <li>
   You need to be relentlessly resourceful and operate with a deep bias for action.
  </li>
  <li>
   We need people with the courage to be fiercely original.
  </li>
  <li>
   noon is not for everyone; readiness to adapt, pivot, and learn is essential.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Service Manager

Ricardo

<div>Overview:
<div></div><div><b>
Role: </b>Administrator/Project Manager</div><div><b>
Location: </b>Riyadh, Saudi Arabia - Hybrid</div><div><b>
Role ID:</b>2025-3207</div><div></div><div><b><br>
Our vision is to create a safe and sustainable world.</b></div><div>
Ricardo, member of WSP, is a global strategic, environmental, and engineering consulting company. With over 100 years of engineering excellence and employing close to 3,000 employees in more than 20 countries, we provide exceptional levels of expertise in delivering leading-edge and innovative cross-sector sustainable products and solutions. Every day, we enable our customers to solve the most complex and dynamic challenges to help achieve a safe and sustainable world.</div><div></div><div><div><b><br>
About The Role</b></div><div>
We are seeking a highly organised and proactive Administrator/Project Manager to join our team in Riyadh. This role is pivotal in ensuring the smooth delivery of projects within the rail industry and supporting key clients such as Saudi Arabian Railways (SAR) and the Transport General Authority (TGA). You will provide essential project management and administrative support, including technical document control, bid preparation, financial reporting, and coordination of legal and commercial processes in compliance with KSA regulations.</div><div></div><div><br>
You must be a Saudi National and be able to start the role on <b>23rd January 2026.</b></div><div><br>
</div><div><b>Key Responsibilities</b></div><ul><li><b>
Project Management:</b> Monitor and control project activities, budgets, invoicing, scheduling, and resource allocation.</li><li><b>
Administrative Support:</b> Manage calendars, travel arrangements, meetings, and general office inquiries.</li><li><b>
Documentation &amp; Reporting:</b> Prepare technical documents, proposals, and reports using MS Word, Excel, and PowerPoint.</li><li><b>
Office Management:</b> Oversee daily operations, manage supplies, and coordinate with vendors.</li><li><b>
Coordination &amp; Communication:</b> Act as a liaison between internal teams, clients, and external partners.</li><li><b>
Data Management:</b> Maintain accurate records and ensure confidentiality.</li><li><b>
Financial Administration:</b> Assist with invoice processing, expense tracking, and budget monitoring.</li><li><b>
Compliance Support:</b> Handle commercial license renewals, visa applications, and liaise with PRO services for government-related tasks.</li></ul><div><b>
Key Competencies and Experience</b></div><ul><li>
Fluency in English and Arabic (spoken and written).</li><li>
Relevant academic qualifications or technical expertise.</li><li>
Experience in visa and immigration processes and commercial license management in KSA.</li><li>
Strong proficiency in MS Office (Word, Excel, PowerPoint).</li></ul><div><b>
Working here</b></div><div>
You will be warmly welcomed into our workplace where every voice matters. We are diverse thinkers and doers, coming together to create a culture of inclusion. We will support you to find your place.</div><div></div><div><br>
We will encourage you to use your passion and expertise to make a positive impact through the projects you work on. Your knowledge and desire to bring about change will be invaluable in helping deliver innovative solutions that support communities across the globe in becoming safer and more sustainable.</div><div></div><div><b><br>
Work life balance</b></div><div>
We offer flexible approaches to work, whether that is working from home, being in the office, or as a hybrid worker. We're happy to discuss flexible working arrangements. Wellbeing is at the core to our culture, allowing employees to flourish and to achieve their full potential.</div><div></div><div><b><br>
Benefits</b></div><div>
We want you to know how much you are valued. Your remuneration and benefits package will reflect that. You will receive a range of benefits which include support for your physical and mental health.</div><div></div><div><b><br>
Diversity, Equality, and Inclusion statement</b></div><div>
We are an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours. We have an ambitious diversity, equality, and inclusion approach as explained here. We value diversity; recognising that a more diverse workforce creates a richer and more varied working environment. Diversity also drives innovation, by allowing us to offer our clients the best consultancy service that we can. As part of our commitment to engage positively and pro-actively with all our employees and to ensure an inclusive culture, we are a recognised as a 'disability confident' employer.</div><div></div><div><b><br>
Next steps</b></div><div>
Once you have submitted your application a member of our Recruitment Team will be in touch. Please be aware that the timing can vary dependent on the volume of applications that we receive for each role and in some cases, we may start to review applications prior to the closing date.</div><div></div><div><br>
Ricardo is a Disability confident employer please advise the recruitment team via recruit@ricardo.com if you require any adjustments to support you throughout the recruitment process.</div><div></div><div><b><br>
As per Saudi labour regulations, this role is restricted to Saudi nationals. We appreciate the interest of all applicants, but only Saudi nationals will be eligible for consideration.</b></div></div><div>
#LI-Hybrid #LI-MB1</div></div><div></div>

Project Manager / Admin

Explore 2389+ Customer service associate role open for saudi nationals only cs operations in Riyadh this January. Find roles across top companies and apply now to boost your career.

2389 customer service associate role open for saudi nationals only cs operations jobs IN Riyadh

Customer Service Associate (role open for Saudi nationals only), CS Operations

Customer Service Associate (role open for Saudi nationals only), CS Operations

Secretary/Receptionist

Help Desk Specialist

Customer Service Representative

Customer Service Manager

Project Manager / Admin