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customer service coordinator

Upbeatz Investments

We are looking for a proactive and organized Customer Service Coordinator to join our team. The ideal candidate will play a key role in supporting customer interactions, coordinating sales follow-ups, and ensuring smooth communication across departments while maintaining accurate data organization.Key Responsibilities<ul><li>Coordinate with customers to ensure timely responses and effective service delivery</li><li>Follow up on sales activities, inquiries, and customer requirements</li><li>Prepare and maintain reports related to customer interactions and sales progress</li><li>Collaborate with internal teams to ensure smooth workflow and customer satisfaction</li><li>Maintain organized records, data storage, and documentation systems</li><li>Support administrative and operational tasks related to customer service functions</li></ul>Requirements<ul><li>Strong communication and interpersonal skills</li><li>Excellent organizational and multitasking abilities</li><li>Attention to detail and data management skills</li><li>Ability to work collaboratively with cross-functional teams</li><li>Proficiency in MS Office / Google Workspace (preferred)</li><li>Prior experience in customer service, coordination, or administrative roles is an advantage</li></ul>What We Offer<ul><li>Supportive and collaborative work environment</li><li>Opportunities for professional growth and development</li><li>Competitive compensation package</li></ul>If you are organized, customer-focused, and enjoy working in a dynamic team environment, we encourage you to apply.Job Type: Full-time

Customer Service Coordinator

SNIPER TRADING

Job Summary: We are seeking a proactive and customer-focused professional to handle customer service operations and manage online customer interactions. The role includes responding to customer inquiries, following up with clients online, managing social media platforms, and coordinating with the marketing agency to ensure effective execution of content and marketing plans.Key Responsibilities:<ul><li>Respond promptly and professionally to customer inquiries via phone, WhatsApp, email, and social media platforms.</li><li>Follow up with customers online to ensure satisfaction and resolve issues effectively.</li><li>Manage and monitor company social media accounts (Instagram, Facebook, TikTok, etc.).</li><li>Coordinate with the marketing company to follow up on campaigns, content calendars, and promotional activities.</li><li>Ensure the proper execution of approved content and marketing plans.</li><li>Monitor customer feedback, comments, and messages, and escalate issues when required.</li><li>Maintain accurate records of customer interactions and feedback.</li><li>Support marketing activities by sharing insights from customer interactions to improve engagement and sales.</li></ul>Required Skills &amp; Qualifications:<ul><li>Strong communication skills in Arabic and English.</li><li>Experience in customer service and social media management.</li><li>Familiar with social media platforms and online customer engagement tools.</li><li>Ability to coordinate with external marketing agencies.</li><li>Strong organizational and follow-up skills.</li><li>Ability to work independently and as part of a team.</li></ul>Preferred Qualifications:<ul><li>Experience in retail or e-commerce environment.</li><li>Basic understanding of digital marketing and content strategies.</li></ul>Job Type: Full-timePay: From BD300.000 per month

Customer Service & Social Media Coordinator

Mesk Holdings BSC

Job Description/ Key Responsibilities:1. Sales and Customer Service:&middot; Answer incoming calls from customers promptly and professionally.&middot; Ensure to obtain customer information (name, contact information, delivery address, birthdate etc.)&middot; Provide menu and product lists, product information accurately.&middot; Offer recommendation and answer questions about the product.&middot; Inform customers about specials, promotions, new menu items and any upcoming events.&middot; Upsell additional items to increase sales.&middot; Assist customers with placing orders through various channels, including phone, app, or website.&middot; Confirm reservation/order details, including time, date, and party size.&middot; Input orders into the POS system and ensure they are delivered to the back of the house accurately.&middot; Coordinate with the back of the house to ensure timely and accurate production.&middot; Monitor the progress of the orders and ensure that the quality and presentation meet company standards.&middot; Check in with customers to ensure that satisfaction with the food and service are met.&middot; Address any complaints or issues promptly and politely by communicating feedback to the manager for support.&middot; Maintain accurate and up-to-date records of customer interactions, orders, and complaints.&middot; Update customer profiles and preferences in the database.&middot; Build and maintain positive relationships with loyal customers.&middot; Follow up with customers&rsquo; post-order to ensure satisfaction and encourage feedback.&middot; Work closely with other staff members to ensure smooth operations.&middot; Participate in team meetings and training sessions as required.Job Type: Full-time

Restaurant Call Center Coordinator

JKR IT

Job Summary:We are looking for a highly organized Technical Coordinator to streamline our Home Appliance Service operations. In this role, you will act as the central link between our customers, internal technicians, and 3rd party service contractors. You will be responsible for the daily coordination of service requests, tracking spare parts inventory, and ensuring that all service partners deliver quality work on time.Key Responsibilities:1. Service Coordination &amp; Dispatching:<ul><li>Job Assignment: Receive service requests from the call center/system and efficiently allocate them to either internal technicians or 3rd party contractors based on location, skill set, and workload.</li><li>Scheduling: Coordinate daily routes and schedules to ensure timely attendance and minimize travel time.</li><li>Monitoring: Track the status of open jobs in real-time, ensuring technicians and contractors update job statuses promptly (e.g., &quot;Job Started,&quot; &quot;Pending Parts,&quot; &quot;Completed&quot;).</li></ul>2. Contractor &amp; Team Oversight:<ul><li>3rd Party Liaison: Serve as the primary point of contact for external service providers. Assign them jobs and follow up daily to ensure they meet the company's response time targets.</li><li>Quality Checks: Review job cards and service reports submitted by contractors to ensure the work done matches the invoice claims.</li><li>Support: Assist internal technicians and contractors with technical information or trouble-shooting advice when needed.</li></ul>3. Spare Parts Inventory Coordination:<ul><li>Stock Issuance: Coordinate the daily issuance of spare parts to internal technicians and track their consumption.</li><li>3rd Party Supply: Manage the sale or supply of required parts to 3rd party contractors, ensuring accurate billing and documentation.</li><li>Stock Control: Monitor stock levels in the main store and technician vans. Alert management when re-ordering is needed to prevent stockouts of critical items.</li><li>Returns: Handle the return of defective parts (warranty parts) from technicians/contractors and label them for claim processing.</li></ul>4. Administrative &amp; Reporting Duties:<ul><li>Verify and process labor claims and invoices from 3rd party contractors before passing them to finance.</li><li>Prepare daily/weekly reports on:</li><li>Pending jobs.</li><li>Technician productivity.</li><li>Contractor performance.</li><li>Handle customer escalations related to scheduling delays or parts availability.</li></ul>Requirements:<ul><li>Experience: Minimum 5&ndash;7 years in the Home Appliances/Electronics service sector, with experience in coordination, dispatching, or store supervision.</li><li>Technical Understanding: Familiarity with home appliance parts and repairs (Refrigerators, ACs, Washing Machines) is essential to effectively coordinate with technical teams.</li><li>Vendor Management: Experience working with or monitoring outsourced service providers.</li><li>Skills:</li><li>Excellent organizational and time-management skills.</li><li>Proficiency in Excel and Service Management/CRM software.</li><li>Strong communication skills to liaise between management, customers, and contractors.</li><li>Language: Fluency in English is required; Arabic is highly preferred for dealing with local customers and contractors.</li></ul>How to Apply:Interested candidates, please send your CV to hrad@jkrholdings.com with the subject line &quot;Technical Coordinator Application &ndash; Bahrain&quot;.Job Type: Full-timePay: From BD300.000 per monthApplication Question(s):<ul><li>Visa Status: Do you have a transferable visa/residency in Bahrain</li><li>Technical Knowledge: &quot;Are you familiar with the spare parts and repair processes for major appliances (ACs, Refrigerators, Washing Machines)</li></ul>Experience:<ul><li> HA or Electronics Repair: 3 years (Required)</li><li>Coordination Exp: 2 years (Required)</li></ul>Language:<ul><li>English and Arabic (Required)</li></ul>License/Certification:<ul><li>Bahraini driving license (Required)</li></ul>Location:<ul><li>Manama (Required)</li></ul>

Technical Coordinator – Home Appliances

Delivery Point Logistic Services

We're excited to announce an opportunity for a Ground Operations Coordinator to join our Food Transportation team!Job Responsibilities:Ensure drivers comply with agreed regulations and uphold operational standards.Monitor key financial indicators, ensuring efficient handling of rider payments, pending dues.Oversee and assist in managing rider vacations.Work closely with the Fleet Performance Coordinator to enhance the Fill Rate and fleet efficiency.Oversee daily performance tracking, including SLAs, Revenue per Delivery Unit (RDU), Churn Rate, and Fill Rate.Ensure effective team communication, facilitating seamless collaboration across departments.Monitor driver compliance, ensuring all regulations and protocols are met.Conduct root cause analysis to identify operational challenges and propose solutions.Implement training programs for drivers and ensure proper documentation of training records.Manage the COD report, minimizing outstanding dues to maintain financial accuracy.Prepare performance reports, presentations, and operational materials to support decision-making.Apply updates and instructions from the clients, ensuring compliance.Track and validate team performance, ensuring accuracy in completed tasks and service quality.Languages: English, Bangla, Hindi/Urdu, and ArabicIf you're a dedicated professional with a passion for logistics and operational excellence, we'd love to hear from you.Transferable visa/ valid Flexi visaProficiency in all languages English, Hindi/Urdu, Bangla, Arabic (preferred)Job Type: Full-timePay: BD250.000 - BD300.000 per monthLanguage:<ul><li>Hindi/Urdu, Bangla, English, Arabic (is a plus) (Preferred)</li></ul>

Ground Operations Coordinator

Mia Holdings S.P.C

Company: Peroz Healthy Eatery &amp; New York Coffee Location: BahrainJob Description: We are looking for a Content &amp; Community Coordinator to support content creation, online communication, and brand outreach for two food &amp; beverage brands.Key Responsibilities:<ul><li>Create, shoot, and edit content (Reels, Stories, Posts)</li><li>Manage daily social media content</li><li>Reply to DMs, comments, and customer inquiries</li><li>Support brand outreach, collaborations, and events</li><li>Coordinate content around promotions and activations</li><li>Maintain brand tone and visual consistency</li><li>Capture in-store and behind-the-scenes content</li></ul>Requirements:<ul><li>Experience with Instagram &amp; TikTok</li><li>Video editing skills (CapCut, InShot, Premiere, etc.)</li><li>Graphic Design (a plus, not necessary)</li><li>Strong communication skills</li><li>Organised and proactive</li><li>Comfortable working on-site when needed</li><li>Strong communication skills (written &amp; verbal)</li></ul>Nice to Have:<ul><li>Experience in food, beverage, or lifestyle brands</li></ul>To Apply: Please submit:<ul><li>CV</li><li>Portfolio / social links / sample work</li></ul>Job Type: Full-time

Content & Community Coordinator

Paramount Computer Systems

<div>
 
 Admin &amp; Operations Coordinator
 
 
 
 Location:
 
 Bahrain
 
 
 
 Budget:
 
 BHD 500 per month
 
 
 
 
 
 
 Role Summary
 
 
 
 The Admin &amp; Operations Coordinator will support day-to-day administrative, government, and finance coordination activities to ensure smooth operations and timely execution of tasks across teams.
 
 
 
 
 
 
 Roles &amp; Responsibilities
 
 
 <ul>
 <li>
 Provide administrative and personal support to the team, including coordination, documentation, and follow-ups, including Tamkeen-related activities.
 </li>
 <li>
 Coordinate with government authorities such as LMRA and Commerce for CR-related tasks, visas, and required submissions.
 </li>
 <li>
 Support accounts receivable and accounts payable coordination, including collection follow-ups, vendor payments, and related documentation.
 </li>
 <li>
 Handle Intercol JV exit-related formalities and coordinate with internal and external stakeholders.
 </li>
 <li>
 Track and follow up on operational tasks to ensure timely completion and compliance.
 </li>
 <li>
 Maintain organized records for government, finance, and administrative documentation.
 </li>
 <li>
 Liaise with internal teams and external partners to resolve operational and coordination issues promptly.
 </li>
 </ul>
 
 
 
 
 
 Business Impact
 
 
 
 This role will improve operational responsiveness, reduce delays in government and finance coordination, and free up leadership bandwidth to focus on revenue growth and strategic initiatives.
 
</div>

Admin & Operations Coordinator

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