customer service dispatcher

Carlcare Services Pvt Ltd

Join a rapidly growing leader in Mobile, Accessories, and Solar! Now expanding its horizons to Air Conditioner. We are seeking a high-potential, results-driven Customer Service Associate/ Dispatcher for our Air Conditioner division based in Lahore.The nerve center of our operations , coordinate field teams, delight customers, and keep service running like clockwork.Location Lahore, Pakistan (Office-based)Type Full-timeExperience 2+ Years in Customer Service or Field DispatchingEducation College degree in Business, Marketing, Customer Service, or equivalentLanguage Fluent English + Proficient Urdu (required)Salary: Market CompetitiveWHY THIS ROLE MATTERSEvery service call starts and ends with you. You are the first voice customers hear and the central coordinator who makes sure the right technician reaches the right customer at the right time , efficiently, every single day.WHAT YOU'LL DO<ul><li>Receive, process, and assign service orders for AC maintenance, cleaning, and installation.</li><li>Schedule field technicians based on service type, urgency, and geographic location.</li><li>Monitor real-time order progress and resolve any service exceptions or delays quickly.</li><li>Manage technician scheduling to ensure consistent service capacity across all shifts.</li><li>Coordinate tools, equipment, and spare parts allocation for field teams.</li><li>Handle customer queries with empathy and professionalism , first-call resolution is the goal.</li><li>Build and maintain service quality dashboards , track satisfaction scores, response times, and complaint rates.</li><li>Prepare regular performance reports and share improvement recommendations with management.</li><li>Create and improve emergency response protocols for urgent or out-of-hours calls.</li></ul>WHAT WE'RE LOOKING FOR<ul><li>2+ years in customer service, call center, or field operations dispatching.</li><li>Experience in home appliance or AC service is a strong advantage.</li><li>Familiar with CRM platforms and dispatching/scheduling tools.</li><li>Excellent communication and conflict-resolution skills in both English and Urdu.</li><li>Good knowledge of Pakistani cities and geography for efficient routing.</li><li>Able to stay calm and make smart decisions under pressure.</li><li>Comfortable analyzing data and translating it into actionable service improvements.</li></ul>Work Location: In person

Customer Service Associate/ Dispatcher

BM Global

it is a USA Limo Dispatch Company and the job is to Booked a Limo Ride to our customers and communicate with the drivers at the same time. It is a multitasking job and the main target is to make customers satisfied by helping them.We are looking to hire Passionate, Motivated and Experienced Dispatcher experience in customer service Who are fluent in English. Able to work in every Shifts. Morning Afternoon or Night Good communication skillsJob Type: Full-timePay: Rs50,000.00 - Rs90,000.00 per monthWork Location: In person

Experienced Limousine Dispatcher (CSR)

In2Digitals

We are seeking a highly organized and detail-oriented Car Hauling Dispatcher In US market to manage and coordinate the daily operations of the customers. The dispatcher will schedule drivers, ensure timely deliveries, and communicate with drivers and clients to ensure smooth operations.What You'll Do:Connect customers with reliable carriers to transport their vehicles nationwide.Build and maintain relationships with clients and carriers.Negotiate rates and ensure smooth, timely deliveries.Manage logistics while delivering top-notch customer service.Qualifications:Strong communication and negotiation skills.Self-motivated with a passion for sales and customer service.Previous experience in logistics, brokerage, or sales is a plus.Job Type: Full-timePay: Rs40,000.00 - Rs90,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Auto Shipping Broker For US Market

IBSTEC

IBSTEC is a fast-growing service provider for UK-based taxi companies. We are looking for dedicated and customer-focused individuals to join our team as Customer Support Executives (UK Taxi Dispatch).If you have strong English communication skills and want a stable, growth-oriented career, apply now!Key Responsibilities<ul><li>Handle inbound customer calls and process taxi bookings accurately</li><li>Assist customers with inquiries, changes, and complaints professionally</li><li>Coordinate with drivers to ensure timely pickups and smooth operations</li><li>Maintain accurate records of bookings and customer interactions</li></ul>Requirements<ul><li>Minimum 1 year of customer service experience (international experience preferred)</li><li>Experience in UK taxi dispatch is a plus</li><li>Excellent spoken English (neutral or British accent preferred)</li><li>Willingness to work night/rotational shifts</li><li>Ability to work 8&ndash;12 hour shifts</li><li>Strong communication, multitasking, and problem-solving skills</li><li>Punctual, reliable, and target-driven</li></ul>What We Offer<ul><li>Competitive salary package (PKR 60K &ndash; 80K)</li><li>Performance-based bonuses</li><li>Paid leaves and annual holidays</li><li>Provident fund</li><li>Clear career growth path</li><li>Professional and supportive work environment</li></ul>Location: Gulberg V, LahoreJob Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Support Executive – UK Taxi Dispatch

Divine Dispatch Service

This is a full-time, on-site role located in Lahore Main Kalma Chowk for a Sales Specialist and Dispatch Officer 6 seats are available. One for Sales and One for Dispatch. The responsibilities include managing communication with clients, identifying and generating new leads, overseeing dispatch operations, supporting sales processes, and maintaining relationships with sales channels. The role requires a proactive approach, strong organizational skills, and a focus on customer satisfaction and operational excellence.Qualifications<ul><li>Excellent verbal communication skills in English, with the ability to communicate clearly and professionally.</li><li>1&ndash;2 years of experience as a Dispatch Officer within a reputable dispatch service environment.</li><li>1&ndash;2 years of experience in sales, preferably as a Sales Agent or Sales Manager, within a well-established organization.</li><li>Strong customer service expertise, with a proven track record of handling inquiries and delivering effective resolutions.</li><li>Proficiency in Lead Generation and the ability to identify new business opportunities and strategies.</li><li>Excellent Communication skills to interact with clients, team members, and stakeholders efficiently.</li><li>Experience in Sales Operations and Channel Sales, with a focus on achieving sales targets and maintaining client relationships.</li><li>Ability to manage dispatch operations with attention to detail and accuracy.</li><li>Strong organizational, problem-solving, and multitasking abilities.</li><li>Proficiency in relevant software and tools related to sales and dispatch operations.</li><li>Minimum educational qualification: Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field is preferred.</li><li>Previous experience in logistics, dispatch, or sales is an advantage.</li></ul>Job Type: Full-timePay: Rs25,000.00 - Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Intermediate (Preferred)</li></ul>Experience:<ul><li>Sales / Dispatch officer: 1 year (Required)</li></ul>Language:<ul><li>English Fluently? (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Experienced Sales / Dispatch Officer

HRPSP - Your Strategic HR Partner

Job description:Join Our Team as a Customer Service Officer (Inbound Pashto Language) &ndash; ZONG ProjectLocation: Lahore Employment Type: Full-Time | Rotating Shifts | Work-from-Home Compensation:<ul><li>Basic Salary: PKR 37,000</li><li>Service Charges: PKR 9,000</li><li>Work-from-Home Allowance</li><li>Sales Commission (based on performance)</li></ul>Are you ready to kick-start your career with one of Pakistan&rsquo;s leading telecom service providers? We&rsquo;re hiring motivated, energetic, and tech-savvy individuals to join our Call Center Inbound Team for ZONG.Job Responsibilities:<ul><li>Conduct Inbound calls to potential Zong customers</li><li>Promote telecom products and services in a professional, persuasive manner</li><li>Address customer queries and ensure satisfaction</li><li>Achieve sales targets and performance KPIs</li><li>Maintain call quality and update CRM systems accurately</li></ul>Eligibility Criteria:<ul><li>Age: Up to 28 years (Up to 35 for Ex-CSOs)</li><li>Education: Minimum Bachelor's degree (BA)</li><li>Languages: Excellent communication skills in Pashto &amp; Urdu</li><li>Experience: Call Center Inbound sales experience is mandatory</li></ul>Technical Requirements (for WFH):<ul><li>Stable internet connection</li><li>Laptop/Desktop &amp; Smartphone</li><li>Power backup (UPS/Inverter)</li><li>Quiet and dedicated workspace</li></ul>Work Model:<ul><li>Work-from-Home (initial training + ongoing duties)</li><li>Candidate must be currently residing in Lahore</li></ul>Why Join Us?<ul><li>Competitive salary package</li><li>Monthly incentive bonuses</li><li>Work-from-home allowance</li><li>Gratuity (as per company policy)</li><li>Fast-track promotion opportunities</li><li>Flexible hybrid work model</li><li>Supportive and growth-oriented team culture</li></ul>Job Type: Full-timeWork Location: RemoteJob Type: Full-timePay: Rs37,000.00 - Rs46,000.00 per monthWork Location: In person

Customer Service Officer (Inbound Pashto language) – ZONG Project

Upscale Valley

Job Title: Online Orders Confirmation and Dispatch CoordinatorLocation: Samnabad - LahoreJob Type: Full-Time - Onsite (Monday - Saturday)Office Timing: 11 am - 8 pmAbout Us: Durawalk is a leading company dedicated to delivering top-notch products and exceptional service to our customers. We pride ourselves on our commitment to quality and efficiency, and we are looking for a motivated and detail-oriented Online Orders Confirmation and Dispatch Coordinator to join our team.Job Description: As the Online Orders Confirmation and Dispatch Coordinator, you will be responsible for ensuring that daily online orders are confirmed, processed, and dispatched accurately and promptly. Your role will involve close coordination with our warehouse team and customer service department to maintain smooth and efficient order fulfillment processes.Key Responsibilities:<ul><li>Order Confirmation: Review and confirm online orders received through various platforms, ensuring all details are accurate and complete.</li><li>Dispatch Coordination: Prepare orders for dispatch, including packaging and labeling, and coordinate with the shipping department to ensure timely delivery.</li><li>Inventory Management: Monitor inventory levels to ensure adequate stock is available for order fulfillment, and communicate any stock issues to the relevant team.</li><li>Customer Communication: Provide updates to customers regarding order status, shipping information, and any potential delays or issues.</li><li>Record Keeping: Maintain accurate records of order confirmations, dispatch details, and any discrepancies or issues encountered.</li><li>Problem Resolution: Address and resolve any issues related to order processing, including returns, exchanges, and shipping discrepancies.</li></ul>Qualifications:<ul><li>Experience: Previous experience in order processing, dispatch coordination, or a similar role is preferred.</li><li>Skills: Strong organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously.</li><li>Technical Proficiency: Familiarity with online order management systems, inventory software, and basic computer applications (e.g., Microsoft Office, Google Workspace).</li><li>Communication: Excellent written and verbal communication skills to interact effectively with customers and internal teams.</li></ul>What We Offer:<ul><li>Competitive salary</li><li>Opportunities for professional growth and development</li><li>A supportive and dynamic work environment</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Online Orders Confirmation and Dispatch Coordinator

Explore 828+ Customer service dispatcher in Lahore this April. Find roles across top companies and apply now to boost your career.