abercrombie & fitch / hollister - assistant store manager, kuwait

national customer manager

sales associate

call center agent

contact center agent

customer care officer

customer service

Re Lytix

<div>
 
 
 Remote Customer Service Representative
 
 
 
 
 Work Mode: Remote
 
 
 Region: EU, MENA, Southeast Asia
 
 
 
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 We are seeking a Remote Customer Service Representative to join our customer-focused team and deliver high-quality support experiences across a global customer base. This fully remote role offers stability, growth opportunities, and the ability to make a meaningful impact by assisting customers on a daily basis.
 
 
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 In this position, you will serve as a key point of contact for customers, helping resolve inquiries, provide guidance, and ensure a positive and professional experience. Your communication skills, attention to detail, and customer-first approach will play an essential role in building trust and maintaining strong customer relationships.
 
 
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 Job Responsibilities:
 
 
 
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 1) Customer Support and Communication.
 
 
 <ul>
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 Respond to customer inquiries via phone, email, and live chat
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 Provide accurate information regarding products, services, and policies
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 Maintain clear, professional, and empathetic communication at all times
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 Represent the company brand positively in every interaction
 </li>
 
 </ul>
 
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 2) Issue Resolution and Troubleshooting.
 
 
 <ul>
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 Assist customers with troubleshooting basic technical or service-related issues
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 Guide customers through solutions in a clear and supportive manner
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 Handle complaints with patience, empathy, and professionalism
 </li>
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 Escalate complex issues to appropriate teams when required
 </li>
 
 </ul>
 
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 3) Order and Case Management.
 
 
 <ul>
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 Process orders, returns, exchanges, and service requests efficiently
 </li>
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 Maintain accurate and detailed records of customer interactions in CRM systems
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 Follow up on open cases to ensure timely resolution and customer satisfaction
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 Ensure all documentation is complete and up to date.
 </li>
 
 </ul>
 
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 4) Performance and Continuous Improvement.
 
 
 <ul>
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 Meet established quality standards and productivity targets
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 Participate in training sessions, coaching, and team meetings
 </li>
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 Stay updated on product changes, policies, and internal procedures
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 Provide feedback to support service improvements and customer experience enhancements
 </li>
 <li>
 Collaborate with team members through virtual platforms
 </li>
 
 </ul>
 
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 Required Qualifications:
 
 
 
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 <ul>
 <li>
 Strong verbal and written communication skills in English
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 Previous customer service or call center experience preferred
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 <li>
 Excellent active listening and interpersonal skills
 </li>
 <li>
 Ability to remain calm and professional under pressure
 </li>
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 Basic technical aptitude and ability to learn new systems quickly
 </li>
 <li>
 Typing proficiency for efficient documentation
 </li>
 <li>
 Strong problem-solving skills and a positive, customer-focused attitude
 </li>
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 Reliable, punctual, and self-motivated in a remote work environment
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 Adaptability to changing processes and policies
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 Multilingual abilities are an advantage for supporting a global customer base
 </li>
 
 </ul>
 
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 Benefits Package:
 
 
 
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 <ul>
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 Competitive salary or hourly compensation
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 Performance-based incentives and bonus opportunities
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 Comprehensive onboarding and training program
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 Career development and advancement opportunities
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 Flexible scheduling options
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 Paid time off and employee discount programs
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 Supportive and collaborative remote team environment
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 Ongoing feedback, coaching, and recognition initiatives
 </li>
 
 </ul>
 
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 We are committed to supporting our employees&rsquo; success and wellbeing while fostering a positive and inclusive remote work culture.
 
 
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 Keywords:
 
 
 
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 Customer service &bull; Remote representative &bull; Call center &bull; Customer support &bull; Inquiry resolution &bull; Technical troubleshooting &bull; CRM systems &bull; Multichannel support &bull; Complaint handling &bull; Customer satisfaction &bull; Communication skills &bull; Problem-solving &bull; Product knowledge &bull; Team collaboration &bull; Performance metrics &bull; Career growth &bull; Work from home &bull; Customer experience &bull; Customer loyalty
 
 
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</div>

Customer Service Representative (Remote)

<div>
 
 We invite you to join our customer-focused organization as a Remote Admin Customer Service Representative, delivering exceptional support experiences to our diverse customer base in the EU, MENA and Southeast Asia&nbsp;regions from the comfort of your home office. This position offers stability, growth potential, and the satisfaction of helping customers daily.
 
 
 &nbsp;
 
 
 
 Job Responsibilities:&nbsp;
 
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, and chat channels
 </li>
 <li>
 Providing accurate information about products and services.
 </li>
 <li>
 Troubleshoot technical issues and guide customers through solutions, process orders, returns, and exchanges efficiently.
 </li>
 <li>
 Maintain detailed records of customer interactions in CRM systems, escalate complex issues to appropriate departments, follow up on open cases to ensure&nbsp;resolution.
 </li>
 <li>
 Identify opportunities to enhance customer satisfaction, educate customers on product features and best practices.
 </li>
 <li>
 Handle complaints with empathy and professionalism
 </li>
 <li>
 Meet quality and productivity standards
 </li>
 <li>
 Participate in ongoing training and coaching sessions
 </li>
 <li>
 Collaborate with team members through virtual platforms.
 </li>
 <li>
 Stay updated on product changes and company policies
 </li>
 <li>
 Contribute feedback for service improvements, and represent the company brand positively in all interactions.&nbsp;
 
 Your communication skills and customer-centric approach will directly impact customer loyalty and business success.&nbsp;
 
 </li>
 
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 Required Qualifications:&nbsp;
 
 
 <ul>
 <li>
 Excellent verbal and written English communication.
 </li>
 <li>
 Prior customer service or call center experience preferred
 </li>
 <li>
 Strong active listening and empathy skills
 </li>
 <li>
 Ability to remain calm under pressure.
 </li>
 <li>
 Technical aptitude for learning software systems
 </li>
 <li>
 Typing proficiency for efficient documentation.
 </li>
 <li>
 Problem-solving mindset, patience and positive attitude, reliable and punctual work ethic.
 </li>
 <li>
 Adaptability to policy changes, and commitment to quality service delivery.
 </li>
 <li>
 Multilingual abilities are highly valued for our international customer base.&nbsp;
 </li>
 
 </ul>
 
 &nbsp;
 
 
 
 Benefits Package:&nbsp;
 
 
 <ul>
 <li>
 Competitive hourly wage or salary.
 </li>
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 Performance incentives and bonuses.
 </li>
 <li>
 Comprehensive training program.
 </li>
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 Career advancement opportunities.
 </li>
 <li>
 Flexible scheduling options.
 </li>
 <li>
 Paid time off and employee discounts.
 </li>
 <li>
 Supportive team environment.
 </li>
 <li>
 Regular feedback and coaching, and recognition programs.
 </li>
 
 </ul>
 
 &nbsp;
 
 
 
 We invest in our employees' success and wellbeing.
 
 
 
 &nbsp;
 
 
 
 Customer service, remote representative, call center, customer support, inquiry resolution, technical troubleshooting, CRM documentation, multichannel support, complaint handling, customer satisfaction, quality standards, communication skills, empathy training, problem resolution, product knowledge, team collaboration, performance metrics, career growth, work from home, customer loyalty.
 
 
 
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</div>

Customer Service Representative Admin (MENA | Remote)

<div>
 
 Job Summary
 
 
 
 The Cashier ensures a smooth and efficient checkout experience by accurately processing customer transactions and handling cash and electronic payments. This role demands strong customer service skills, attention to detail, and the ability to maintain a welcoming environment that enhances the overall shopping experience while supporting the efficient operation of the supermarket.
 
 
 
 Job duties &amp; Responsibilities include but are not limited to:
 
 
 
 <ul>
 <li>
 Greet customers at the checkout and provide courteous, professional assistance to ensure a positive experience.
 </li>
 <li>
 Accurately scan and bag items, ensuring correct pricing and careful handling of fragile or perishable products.
 </li>
 <li>
 Process payments efficiently via cash, credit/debit cards, and other approved methods.
 </li>
 <li>
 Handle cash responsibly, including counting, providing accurate change, and balancing the cash drawer.
 </li>
 <li>
 Verify barcodes and report any discrepancies for correction.
 </li>
 <li>
 Maintain knowledge of store products, pricing, and promotions to assist customers effectively.
 </li>
 <li>
 Address inquiries and resolve complaints professionally, escalating issues to the supervisor when needed.
 </li>
 <li>
 Keep the checkout area clean, organized, and in line with store standards.
 
 
 </li>
 </ul>
 
 Required Qualification
 
 
 
 <ul>
 <li>
 High school diploma or equivalent.
 </li>
 <li>
 Basic numerical and cash handling skills.
 </li>
 <li>
 Previous experience in cashiering or retail; familiarity with POS systems preferred.
 </li>
 <li>
 Strong communication and customer service skills.
 </li>
 <li>
 Ability to work efficiently in a fast-paced environment with flexible shifts.
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 Minimum of 2 years in retail, particularly handling grocery products and operating cash registers.
 </li>
 <li>
 Demonstrated accuracy in processing transactions, including cash, card, and mobile payments.
 </li>
 <li>
 Experience maintaining organized checkout and product areas to support smooth store operations.
 
 
 </li>
 </ul>
 
 Required Professional Skills
 
 
 
 <ul>
 <li>
 Excellent customer service and communication abilities.
 </li>
 <li>
 Accurate cash handling and attention to detail.
 </li>
 <li>
 Proficiency with POS systems and payment processing.
 </li>
 <li>
 Ability to manage multiple tasks efficiently while maintaining professionalism in a fast-paced environment.
 </li>
 </ul>
</div>

Cashier- DUKKAN

<div><div>Job Summary:</div><div>
The Cashier ensures a smooth and efficient checkout experience by accurately processing customer transactions and handling cash and electronic payments. This role demands strong customer service skills, attention to detail, and the ability to maintain a welcoming environment that enhances the overall shopping experience while supporting the efficient operation of the supermarket.</div><div></div><div> 
Job duties &amp; Responsibilities include but are not limited to:</div><ul><li>
Greet customers at the checkout and provide courteous, professional assistance to ensure a positive experience.</li><li>
Accurately scan and bag items, ensuring correct pricing and careful handling of fragile or perishable products.</li><li>
Process payments efficiently via cash, credit/debit cards, and other approved methods.</li><li>
Handle cash responsibly, including counting, providing accurate change, and balancing the cash drawer.</li><li>
Verify barcodes and report any discrepancies for correction.</li><li>
Maintain knowledge of store products, pricing, and promotions to assist customers effectively.</li><li>
Address inquiries and resolve complaints professionally, escalating issues to the supervisor when needed.</li><li>
Keep the checkout area clean, organized, and in line with store standards.</li></ul><div></div><div> 
Required Qualification:</div><ul><li>
High school diploma or equivalent.</li><li>
Basic numerical and cash handling skills.</li><li>
Previous experience in cashiering or retail; familiarity with POS systems preferred.</li><li>
Strong communication and customer service skills.</li><li>
Ability to work efficiently in a fast-paced environment with flexible shifts.</li></ul><div></div><div> 
Work Experience:</div><ul><li>
Minimum of 2 years in retail, particularly handling grocery products and operating cash registers.</li><li>
Demonstrated accuracy in processing transactions, including cash, card, and mobile payments.</li><li>
Experience maintaining organized checkout and product areas to support smooth store operations.</li></ul><div></div><div> 
Required Professional Skills:</div><ul><li>
Excellent customer service and communication abilities.</li><li>
Accurate cash handling and attention to detail.</li><li>
Proficiency with POS systems and payment processing.</li><li>
Ability to manage multiple tasks efficiently while maintaining professionalism in a fast-paced environment.</li></ul></div>

<div><div>The job holder has to develop and achieve revenue and profit contribution objectives from an assigned list of Industry sectors based in the country. The National Customer Manager must ensure that the customers receive the highest levels of service from the Network, using a consultative selling approach, following DHL Global Sales process.</div><div></div><div> 
Accountabilities:</div><div><ul><li>
 Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner.</li><li>
 Ensure that a high level of professional rapport is developed and maintained with all customers.</li><li>
 Lead and direct country resources to identify and develop logistics and time and day definite service opportunities with designated industry customers.</li><li>
 Develop strategies, service initiatives and contingency plans for the effective denial of competitor initiatives with the nominated customers to prevent split business and customer defection. Manage the development and delivery of services and solutions that provide consistency and re-usability to enable customers to achieve corporate objectives and gain competitive advantage through the application of Supply Chain Solutions to their business.</li><li>
 Manage the effective segmentation of each customer to fully understand the customer&rsquo;s needs and to ensure DHL is targeting the right type of business to achieve long-term profitability objectives.</li><li>
 Build and understand market share in industry segment responsible for by product.</li><li>
 Follow DHL Global Sales Processes as well as call cycle and pipeline management.</li><li>
 Identify, establish and manage multi-tiered relationships across customer and DHL organizations to ensure a long-term business partnership and achievement of corporate goals.</li><li>
 Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk. Take appropriate corrective action internally and/or with the customer.</li><li>
 Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.</li><li>
 Develop and keep current an appropriate account strategy for each nominated customer. The strategy should include country level business plans that are aligned to global and regional strategies to achieve overall network objectives.</li><li>
 Lead and manage customer presentations and proposals, ensuring there is a common understanding of service expectations and solutions, both with the customer and DHL.</li><li>
 Manage all customer-related information by interacting with departments that contribute to effective customer service for the customer.</li><li>
 Promote DHL brand image and values through own appearance and behavior so that it reflects DHL high standards and develops customers&rsquo; relationship.</li><li>
 Lead and manage the development of business acquisition projects, customer supply chains and value added services with nominated accounts ensuring targeted revenue and profitability levels in line with plans.</li></ul> 
Skills / Qualifications:<ul><li>
 Problem Solving</li></ul>
This position will be the prime customer contact whenever DHL business is at risk due to issues such as competitive actions, dissatisfaction with DHL service etc. The job holder will have to resolve those problems in the most efficient way in order to retain the customers.<ul><li>
 Planning and Organizing</li></ul>
The job holder has to establish actionable sales plans for managing prospects and existing customers. He/she will have to plan and organize himself in the most effective way and effective pipeline, route planning and call cycle, thereby covering the assigned clientele base. The job holder will have to organize time effectively to reach agreed revenue and profitability targets as well as the agreed commercial productivity standards.<ul><li>
 Decision Making</li></ul>
The job holder will have to make decision during negotiation with customers related to volume and discount levels as well as additional services offered. The National Channel Account Manager will propose discount agreements to the National Channel Manager / National Sales Manager for approval.<ul><li>
 Job Challenge</li></ul>
The key challenge of this job is to deliver the agreed levels of revenue and profit in the assigned industry, whilst meeting key customer needs. He/she deals with a wide range of nationalities inside and outside the company and is required to understand the cultural differences that may exist. Thus, being an advocate for the National Channel within DHL and being the advocate for DHL to the customer. 
Experience:<ul><li>
 Minimum 3 years commercial logistics or supply chain management</li><li>
 Commercially orientated</li><li>
 Proven high performance of managing multinational, complex logistics accounts in a service industry would be an advantage</li><li>
 Computer literate</li><li>
 A proven track record in over achievement of objectives</li><li>
 Strong number skills and presentation skills</li><li>
 Comprehensive knowledge of DHL network, logistics or related industry</li><li>
 Excellent planning, organizing and time management skills</li><li>
 Relationship building and proven strong negotiation skills</li><li>
 Ability to influence internally and externally</li><li>
 Excellent communication and analytical skills</li><li>
 Customer focus (Internal &amp; External)</li><li>
 Personal Motivation and drive</li><li>
 Strategic Account Management ability</li><li>
 Team player and motivator</li></ul><div></div><div> 
Educational Qualifications:</div><div></div><ul><li>
 A minimum of Bachelor degree or equivalent</li></ul></div></div>

National Customer Manager

Hilton

<div>Guest Relations Manager
A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. 
 
What will I be doing? 
As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Meet, greet and direct Guests who enter the lobby area</li>
<li>Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li>
<li>Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner</li>
<li>Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations</li>
<li>Manage, record and resolve promptly Guest or customer complaints</li>
<li>Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge</li>
<li>Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate</li>
<li>Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest</li>
<li>Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget</li>
<li>Maintain good communication and work relationships in all hotel areas</li>
<li>Maintain staffing levels to meet business demands</li>
<li>Attend all Reception meetings and Executive Lounge Meetings</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul>What are we looking for? 
Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous managerial experience in a customer service function</li>
<li>An ability to listen and respond to demanding Guest needs</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a variety of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a customer service function or a similar role</li>
<li>A passion for delivering an exceptional level of Guest service</li>
<li>High level of IT proficiency</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relations Manager

Ali Abdulwahab Al Mutawa Commercial Co.

<div>
 
 Key Roles And Responsibilities
 
 
 
 
 Competencies
 
 
 
 Team Leadership L1
 
 
 Resilience/Adaptability L4
 
 
 Team Work L3
 
 
 Communication Skills L4
 
 
 Dependable L4
 
 
 Negotiation &amp; Persuasion L4
 
 
 Drive Results L1
 
 
 Result Orientation L3
 
 
 Drive Performance L1
 
 
 Conceptual Thinking L1
 
 
 Accountability &amp; Ownership L3
 
 
 Team Development L1
 
 
 CustomerService Oriented L4
 
 
 Impact &amp; Influence L1
 
 
 Customer Focus L3
</div>

Store Manager

Explore 223+ Customer service in Kuwait this April. Find roles across top companies and apply now to boost your career.

223 customer service jobs In Kuwait

Customer Service Representative (Remote)

Customer Service Representative Admin (MENA | Remote)

Cashier- DUKKAN

Cashier- DUKKAN

National Customer Manager

Guest Relations Manager

Store Manager