call center agent

crm support executive

customer care officer

customer service agent

customer success manager

customer service

Ali Abdulwahab Al Mutawa Commercial Co.

<div>
 
 Key Roles And Responsibilities
 
 
 
 Responsible for acting as liaison between AAW and its current and potential customers by effectively solving customers&rsquo; issues, complaints and inquiries while ensuring maximum customer satisfaction is achieved at the core of every decision and behaviour.
</div>

Customer Service Agent

WeCare Co. for Medical and Health Care Management

Location: Jabriya, KuwaitJob Type: Full-timeWorking Hours: 2pm - 10pm (weekly 1 day off)We are a boutique offering stylish party gowns and wedding dresses, dedicated to excellent customer service and a welcoming atmosphere.Key Responsibilities:<ul><li>Greet customers and manage front desk operations</li><li>Answer phone calls and respond to WhatsApp inquiries</li><li>Schedule appointments and manage bookings</li><li>Keep records of customer visits and orders</li><li>Assist with basic administrative tasks</li></ul>Requirements:<ul><li>Previous receptionist or customer service experience preferred</li><li>Strong communication and organizational skills</li><li>Friendly, professional, and well-presented</li><li>Comfortable using phone and messaging apps</li></ul>Kindly send your CV to +965 97328811 / info@wecarekuwait.comJob Type: Full-timeWork Location: In person

Receptionist - Party and Wedding Dress Boutique

International Group of Aamina

NOW HIRING | SALES ASSOCIATE (FEMALE) &ndash; KUWAITWe are looking for a motivated and customer-focused Sales Associate to join our team.Job Details:<ul><li>Position: Sales Associate (Female Only)</li><li>Location: Hawally</li><li>Salary: 300 KD</li><li>Visa: 18 (Transferable &ndash; Normal Visa)</li><li>Joining: Immediate</li></ul>Requirements:<ul><li>Must be currently inside Kuwait</li><li>Previous sales experience is required</li><li>Must be bilingual</li></ul>Key Responsibilities:<ul><li>Greet customers and assist with product selection</li><li>Recommend suitable products based on customer needs</li><li>Process transactions using POS systems</li><li>Maintain store cleanliness and product display</li><li>Handle customer inquiries and complaints professionally</li><li>Achieve sales targets</li><li>Support stock and inventory management</li></ul>Skills:<ul><li>Strong customer service skills</li><li>Sales &amp; upselling ability</li><li>Good communication skills</li><li>Ability to multitask</li></ul>Job Type: Full-timePay: KD250.000 - KD300.000 per monthWork Location: In person

SALES ASSOCIATE (FEMALE)

Dar Al Shifa Hospital

<div>Purpose and Scope of the Job

The Call Center Coordinator is responsible for promoting and coordinating the hospital&rsquo;s Delivery Party Reception Services, which include food packages, floral arrangements, celebration services, and salon bookings. In addition, the coordinator provides administrative and client-support assistance to the Shifa Lite Dietitians, helping facilitate client menu selections and ensuring smooth communication between the nutrition team and clients. This role requires excellent customer service, organization, and coordination skills, reflecting the hospital&rsquo;s high hospitality standards. 


Main Duties and Responsibilities/Performance Standards
<div>
<ul><li>Delivery Party Reception Promotion &amp; Customer Engagement</li></ul>
</div><ul><li>Conduct outbound calls to promote Delivery Party Reception packages, including food bundles, flower arrangements, and celebration services.</li>
<li>Provide clients with clear explanations of package details, pricing, and customization options.</li>
<li>Handle inbound calls and inquiries related to reception services with a welcoming and professional tone.</li></ul> 

<div>
<ul><li>Booking &amp; Service Coordination</li></ul>
</div><ul><li>Process and confirm bookings for:</li>
<li>Delivery Party Reception packages</li>
<li>Flower and gift services</li>
<li>Salon appointments for new mothers</li>
<li>Coordinate booking details with the Snr. Hospitality Supervisor in-charge.</li>
<li>Ensure all booking information is accurately recorded and communicated to relevant teams.</li></ul> 

<div>
<ul><li>Shifa Lite Support (Dietitian Assistance)</li></ul>
</div><ul><li>Assist Shifa Lite dietitians by gathering client preferences for meal plans and entering selections into the system.</li>
<li>Help clients understand available menu options without providing dietary advice.</li>
<li>Support dietitians by organizing menu schedules, updating client records, and ensuring timely submission of weekly menu choices.</li>
<li>Follow up with clients to confirm menu selections or clarify preferences as instructed by the dietitians.</li></ul> 

<div>
<ul><li>Customer Service Excellence</li></ul>
</div><ul><li>Deliver a high standard of service that reflects the hospital&rsquo;s welcoming culture.</li>
<li>Maintain a friendly, professional tone in all client interactions.</li>
<li>Manage concerns or requests and escalate when required.</li></ul> 

<div>
<ul><li>Documentation &amp; Reporting</li></ul>
</div><ul><li>Maintain accurate logs of calls, bookings, menu selections, and service requests.</li>
<li>Prepare weekly and monthly reports for:</li>
</ul><ul><li><div><ul><li>Reception service bookings</li>
<li>Client inquiries and call activity</li>
<li>Shifa Lite menu submission follow-ups</li>
</ul></div></li></ul><ul><li>Track conversion rates and service utilization.</li></ul> 

<div>
<ul><li>Management Responsibilities</li></ul>
</div><ul><li>Record and filing of all the support service-related documents.</li>
<li>Create maintenance notification in SAP and follow up.</li>
<li>Follow up on support services related purchasing request.</li>
<li>Managing the real time room status update on SAP</li></ul> 

<div>
<ul><li>Development and Planning: Attend department trainings and staff development programs</li></ul></div> 


Qualifications, Competences and Skills

Education: Diploma or Bachelor&rsquo;s degree in Hospitality, Business Administration, or related field (preferred).

Experience:
<ul>
<li>Minimum 1 year of experience in call center, hospitality service &amp; other customer service.</li>
<li>Excellent communication and telephone etiquette.</li>
<li>Strong organizational skills and attention to detail.</li>
<li>Ability to multitask and manage time effectively.</li>
<li>Ability to work collaboratively with clinical and non-clinical teams.</li>
</ul>
Language:
<ul>
<li>English and Arabic</li>
<li>Write routine reports, correspondence, summaries, and reports in English using prescribed format.</li>
<li>Ability to speak effectively in English before groups such as customers or employees</li>
</ul>
Computer Proficiency:
<ul><li>Good Knowledge of Ms Office &amp; Hospital operating systems</li>
<li>Proficiency in MS Office and basic booking/CRM systems.</li></ul> 


Performance Competencies
<div>
<ul><li>Good language skills, ability to read and write.</li></ul>
<ul><li>Positive approach to customer service.</li></ul>
<ul><li>Follow polite and courteous telephone manners.</li></ul>
<ul><li>Should be active and show the initiative.</li></ul>
<ul><li>Customer-focused attitude</li></ul>
<ul><li>Strong communication and interpersonal skills</li></ul>
<ul><li>Professionalism and patience</li></ul>
<ul><li>Attention to detail</li></ul>
<ul><li>Team collaboration</li></ul>
<ul><li>Positive and service driven mindset</li></ul></div> 


Principle Working Relationships and Remarks
<div>
<ul><li>Housekeeping</li></ul>
<ul><li>Dietary department</li></ul>
<ul><li>Customer service department</li></ul>
<ul><li>Nursing</li></ul>
<ul><li>Maintenance</li></ul>
<ul><li>Marketing</li></ul>
<ul><li>Purchasing</li></ul></div></div>

Call Center Coordinator - Shifa Lite & Events (Female)

Hilton

<div>
 A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.
 
 
 
 What will I be doing?
 
 
 
 As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Meet, greet and direct Guests who enter the lobby area
 </li>
 <li>
 Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
 </li>
 <li>
 Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
 </li>
 <li>
 Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
 </li>
 <li>
 Manage, record and resolve promptly Guest or customer complaints
 </li>
 <li>
 Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
 </li>
 <li>
 Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
 </li>
 <li>
 Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
 </li>
 <li>
 Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
 </li>
 <li>
 Maintain good communication and work relationships in all hotel areas
 </li>
 <li>
 Maintain staffing levels to meet business demands
 </li>
 <li>
 Attend all Reception meetings and Executive Lounge Meetings
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Assist with other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous managerial experience in a customer service function
 </li>
 <li>
 An ability to listen and respond to demanding Guest needs
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Flexibility to respond to a variety of different work situations
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in a customer service function or a similar role
 </li>
 <li>
 A passion for delivering an exceptional level of Guest service
 </li>
 <li>
 High level of IT proficiency
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Kuwait Resort
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Guest Relations Manager

BuzzMe Global Media & Customer Experience Solutions

CRM Support ExecutiveJoin a Fast-Growing Global Customer Experience CompanyAre you passionate about helping customers, solving problems, and working with modern CRM tools? BuzzMe Global Media &amp; Customer Experience Solutions is expanding its customer operations team and is looking for a motivated CRM Support Executive to join our growing international support division.This is a great opportunity to build a strong career in customer experience, CRM systems, and digital client support, working with global clients and modern business tools.We value communication, reliability, and a positive attitude more than years of experience&mdash;if you're eager to learn, we want to hear from you.Key Responsibilities<ul><li>Manage and update customer data in CRM systems (e.g., Salesforce, HubSpot, Zendesk or similar tools)</li><li>Handle customer inquiries via email, chat, and phone in a professional manner</li><li>Resolve customer issues efficiently while ensuring high satisfaction</li><li>Maintain accurate records of customer interactions and case updates</li><li>Collaborate with internal teams to improve customer experience</li><li>Follow company scripts, workflows, and quality standards</li><li>Identify customer needs and escalate complex cases when required</li></ul>Requirements<ul><li>Basic experience in customer service, call center, or CRM support (preferred but not required)</li><li>Strong communication skills in English (Arabic is a plus)</li><li>Comfortable using computers and learning new software tools</li><li>Positive attitude and problem-solving mindset</li><li>Ability to work in a fast-paced environment</li><li>High school diploma or equivalent (college education is an advantage)</li></ul>What We OfferWe believe in rewarding performance and supporting career growth in a modern digital workplace.<ul><li>Competitive monthly salary (based on experience)</li><li>Performance-based incentives</li><li>Professional training on CRM tools and customer service systems</li><li>Career growth opportunities in digital operations and customer experience</li><li>Friendly, multicultural work environment</li><li>Stable long-term employment with development opportunities</li></ul>About BuzzMe Global Media &amp; Customer Experience SolutionsBuzzMe is a global-focused customer experience and digital media solutions company specializing in CRM support, customer engagement, and business process outsourcing. We help international brands deliver seamless customer experiences through technology, communication, and service excellence.We are growing rapidly and building a team of talented individuals who want to grow in the fields of customer experience, CRM operations, and digital business services.Why Work With UsAt BuzzMe, you are not just taking a job&mdash;you are building a career in one of the fastest-growing industries in the world. We invest in training, tools, and people who are ready to grow with us.If you are motivated, eager to learn, and ready to build your career in CRM and customer support, apply today.Pay: KD500.000 - KD800.000 per monthWork Location: In person

CRM Support Executive

<div>
 
 Key Roles And Responsibilities
 
 
 
 
 Competencies
 
 
 
 Team Leadership L1
 
 
 Resilience/Adaptability L4
 
 
 Team Work L3
 
 
 Communication Skills L4
 
 
 Dependable L4
 
 
 Negotiation &amp; Persuasion L4
 
 
 Drive Results L1
 
 
 Result Orientation L3
 
 
 Drive Performance L1
 
 
 Conceptual Thinking L1
 
 
 Accountability &amp; Ownership L3
 
 
 Team Development L1
 
 
 CustomerService Oriented L4
 
 
 Impact &amp; Influence L1
 
 
 Customer Focus L3
</div>

Store Manager

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