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Parsons

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next! 

At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what&rsquo;s possible. 
Job Description:
Parsons is looking for an amazingly talented Customer Service Lead to join our team! The Customer Service Lead will be ensuring organization&rsquo;s customers receives positive experience and feel valued. The position is responsible for conducting customer mapping, designing customer journeys and strategies to effectively manage queries, provide relevant resolutions and deliver high level of customer satisfaction. The person will also be responsible for training and supervising customer service representatives.
What You'll Be Doing:<ul><li>
Deploy and manage a full time Customer Services (CS) Contract Performance Area support team comprising of managerial and administrative personnel to deliver the Scope of Services</li><li>
Support and participate in the development of Customer Services Plan (CSP) and identify areas for improvement and assist Management in implementing the changes.</li><li>
Support Management in the development of a Customer Charter which will define the relationship with its customers and stakeholders.</li><li>
Review the operations of the Customer Services Center (CSC) and support Management in the implementation of improvements.</li><li>
Review and implement the QPRO, RO and the related permitting requirement including manuals for the Business</li><li>
Review the current processes of Customer Engagement and consolidate, analyze and provide feedback and improvement recommendations.</li><li>
Support Management in developing institutional and operational responses to customer feedback and changes in customer sentiment needs and usage of the networks.</li><li>
Implement a comprehensive knowledge transfer process which will be in effect throughout the contract duration to guarantee the structured learning and development personnel.</li><li>
Assess the transfer of knowledge through appraisals and implement succession planning processes to ensure that staff retains core knowledge, skills and expertise.</li><li>
Review essential supply chains to ensure they are functioning optimally in support of assets and networks.</li><li>
Contribute to the development of strategies to support Qatarisation initiatives and Organisational development activities.</li></ul>
What Required Skills You'll Bring:<ul><li>
BSc, BEng, BA is a minimum requirement (Educational qualifications should be obtained from creditable and certified University or equivalent Colleges)</li><li>
Required relevant Chartered status and Professional License(s)</li><li>
Qualified professional who has reached the Senior Management level; capable of providing planning, leadership, direction, and technical expertise to manage complex tasks and multi-discipline projects.</li><li>
Minimum 25 years of experience in a relevant area, with at least 12 years in a leading role.</li><li>
Both regional and international experience is required. Minimum of 8 years of experience shall be gained working in North America, W. Europe, Australia or equivalent</li><li>
Ability to exceptionally communicate verbally and in writing in English is required. Knowledge of Arabic is an asset.</li></ul>
What Desired Skills You'll Bring:<ul><li>
Excellent knowledge of Microsoft Office Packages and other tools for daily business needs.</li><li>
Has worked in the development and implementation of QMS.</li></ul>
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!<div>
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.</div></div>
 <div><div><div>COMPETITIVE BENEFIT OFFERINGS</div></div><div><div><div> 
Financial Wellness</div><div> 
We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.</div></div><div><div>
Work Life Harmony</div><div> 
Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.</div></div><div><div>
Career Development</div><div> 
We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.</div></div><div><div> 
Veteran Support</div><div> 
We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.</div></div><div><div>
Mind &amp; Body</div><div> 
At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.</div></div><div><div>
Health</div><div> 
Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.</div></div></div></div>

Customer Service Lead

.SocialMediaEC Digital Solutions Inc

Social Media EC Digital Marketing Solutions W.L.L. is seeking a friendly and professional Customer Service Representative to support client communications and manage online inquiries across multiple digital platforms.Key Responsibilities:<ul><li>Respond to customer messages via email, chat, and social media</li><li>Assist clients with service inquiries and support requests</li><li>Maintain accurate customer records</li><li>Coordinate with marketing and technical teams</li><li>Ensure timely and professional communication</li></ul>Requirements:<ul><li>High school diploma or equivalent</li><li>Strong communication skills in English (Arabic is a plus)</li><li>Basic computer and social media knowledge</li><li>Ability to work in a fast-paced digital environment</li></ul>Benefits:<ul><li>Paid training</li><li>Health insurance</li><li>Career growth in digital marketing industry</li><li>Friendly and modern work environment</li></ul>نوع الوظيفة: دوام كاملالراتب المدفوع: QAR٣٥٫٢٥&nbsp;لكل ساعةعدد الساعات المتوقع: 40 في الأسبوعموقع العمل: بشكل شخصي

Customer Service Representative

Snoonu

<div>
 
 🚀 Welcome to Your Next Adventure!
 
 
 
 Step into a fast-paced, customer-first environment where every interaction matters. As a Customer Service Executive, you&rsquo;ll be at the heart of our CX operations&mdash;ensuring customers have a smooth, reliable, and delightful experience, especially during our busiest meal times. If you enjoy problem-solving, thrive under pressure, and love helping people, this role is for you.
 
 
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 <ul>
 <li>
 Restore customer trust by ensuring faster and more consistent handling of escalations across chat, social, email, and high-priority complaints.
 </li>
 <li>
 Improve peak-readiness by having a locally based team that can observe demand spikes and coordinate immediate action across support, ops, product, and marketing.
 </li>
 <li>
 Reduce dependence on a purely manual / remote setup for critical customer-facing control.
 </li>
 <li>
 Create stronger visibility into customer pain points and feed those insights into automation, product improvements, and operational fixes.
 </li>
 <li>
 Build a more scalable model where local oversight handles critical control and escalation, while automation and external capacity absorb more transactional workload over time.
 </li>
 <li>
 Support Pakistan Live CS team in Peak days
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in customer service (food delivery, e-commerce, or call center preferred)
 </li>
 <li>
 Fluent in Arabic (Khaleeji Accent) &amp; English
 </li>
 <li>
 Strong communication skills&mdash;clear, calm, and customer-focused
 </li>
 <li>
 Ability to handle pressure, multitask, and manage difficult conversations
 </li>
 <li>
 Basic knowledge of CRM tools and computer systems
 </li>
 <li>
 Flexibility to work in a 24/7 rotational shift environment
 
 
 </li>
 </ul>
 
 ✨ Bonus Points If You Have
 
 
 
 <ul>
 <li>
 Experience in a high-growth startup or food delivery platform
 </li>
 <li>
 Strong problem-solving mindset with a proactive approach
 </li>
 <li>
 Familiarity with customer satisfaction metrics (CSAT, TAT, QA)
 
 
 </li>
 </ul>
 
 ✨Success Factors
 
 
 
 <ul>
 <li>
 Customer Satisfaction (CSAT)
 </li>
 <li>
 First Contact Response (FCR)
 </li>
 <li>
 Resolution Time (TTR)
 </li>
 <li>
 Quality Assurance (QA) scores
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more &ndash; all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed
 
 : &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 
 🏅Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results
 
 : &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Global Vibes
 
 &ndash; Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters
 
 &ndash; Learning budgets, access to courses, and tools for your growth.
 
 
 🚒
 
 Builder&rsquo;s Playground
 
 &ndash; Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 🏝️
 
 Flexible Time Off
 
 &ndash; We take recharging seriously. Generous leave and wellness policies.
 
 
 🛠️
 
 Agile Everything
 
 &ndash; Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Great Place to Work&reg; Certified
 
 
 
 We&rsquo;re certified as a Great Place to Work&reg;, a recognition that celebrates a culture we&rsquo;ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
 
 
 
 Certified for Excellence
 
 
 
 Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build apps. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Customer Service Executive

Vogue Hospitality

Al Khebra Driving Academy is looking for a friendly and professional Customer Service Representative to join our team. The ideal candidate will be responsible for assisting customers, handling inquiries, and ensuring a smooth and positive customer experience.Responsibilities<ul><li>Greet and assist customers in person, over the phone, and via online channels</li><li>Provide accurate information about driving courses, schedules, and fees</li><li>Handle customer inquiries, complaints, and feedback professionally</li><li>Manage registrations, bookings, and documentation</li><li>Maintain customer records and update system data</li><li>Coordinate with internal departments to ensure smooth service delivery</li></ul>Requirements<ul><li>High school diploma or equivalent (Bachelor&rsquo;s degree is a plus)</li><li>Arabic and English Speaker</li><li>Strong communication skills in English (Arabic is a plus)</li><li>Good computer skills and familiarity with office systems</li><li>Customer-focused attitude with a professional appearance</li><li>Ability to work in a fast-paced environment</li></ul>Experience<ul><li>1&ndash;2 years of experience in customer service or a similar role preferred</li></ul>Key Skills<ul><li>Excellent communication and interpersonal skills</li><li>Problem-solving and conflict resolution</li><li>Multitasking and time management</li><li>Attention to detail and accuracy</li></ul>Pay: QAR2,000.00 - QAR4,000.00 per monthWork Location: In person

Qatari Diar Group

Qatari Diar Group is a state-owned real estate investment company . The company focuses on developing large-scale residential, commercial, and mixed-use projects in Qatar and internationally.Job Description -Team Leader (Customer Service)Main PurposeTo lead a customer service team, ensure high service quality, and handle escalations for clients (often related to real estate projects like Lusail City).Key ResponsibilitiesSupervise team membersMonitor daily performance, KPIs, call qualityHandle escalationsResolve complex customer complaints professionallyCoaching &amp; trainingTrain agents, improve communication and service standardsPerformance managementConduct evaluations, set targets, improve productivityReportingPrepare reports on service levels, customer satisfaction, SLAsProcess improvementSuggest ways to improve customer experience and workflowsCoordinationWork with other departments (sales, operations, maintenance)RequirementsBachelor&rsquo;s degree (Business, Management, or similar)Typically 4&ndash;7+ years experience in customer serviceAt least 1&ndash;2 years in a leadership roleStrong:Communication skillsProblem-solvingCRM systems (e.g., Salesforce, Oracle, etc.)Arabic + English often preferred (important in Qatar).الراتب المدفوع: QAR١٠٬٠٠٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Team Leader -Customer Service

EVcare

We are looking for a reliable, positive, and proactive Customer Service &amp; Store Lead to manage daily store operations at EvCare while delivering exceptional customer service. The role combines hands-on customer care, active sales, team leadership, logistics coordination, and minor technical support.This is a performance-driven role where earnings have no upper limit. The position is based on achieving and exceeding monthly revenue targets, with unlimited upward potential to significantly increase total compensation through a generous bonus structure.Key ResponsibilitiesCustomer Service &amp; Sales<ul><li>Provide high-quality customer service to all visitors, addressing inquiries, resolving complaints, and ensuring a positive shopping experience.</li><li>Actively engage in sales and product recommendations to meet and exceed monthly revenue targets.</li><li>Handle customer care, after-sales support, Social Media Post and follow-ups professionally.</li></ul>Store Operations &amp; Leadership<ul><li>Lead and supervise daily store activities, including opening/closing procedures.</li><li>Manage store logistics, inventory, product display, and minor installations/coordination.</li><li>Oversee team members, assign tasks, and ensure all staff maintain high standards of service and professionalism.</li><li>Issue polite and clear instructions while maintaining full respect toward team members and customers at all times.</li></ul>Administrative &amp; Coordination<ul><li>Coordinate with suppliers, delivery teams, and management for smooth operations.</li><li>Maintain accurate records of sales, stock, and customer interactions.</li><li>Prepare and submit required reports on time.</li></ul>Additional Duties<ul><li>Use personal vehicle for business purposes (customer visits, deliveries, pickups) when required.</li><li>Record and submit monthly business travel and fuel expenses for reimbursement.</li><li>Perform any other tasks assigned by management to support store growth.</li></ul>Working Conditions<ul><li>Managerial role (compensation is linked to performance and revenue achievement).</li></ul>Compensation &amp; Benefits<ul><li>Attractive compensation package based on a combination of fixed basic salary + performance bonus.</li><li>Bonus Structure: Generous monthly bonus with no ceiling &mdash; earnings increase significantly as monthly revenue targets are achieved and exceeded.</li><li>Employer-provided housing or compensation as mutual agreed.</li><li>Fuel and business travel expenses reimbursed monthly upon proper submission.</li><li>Annual leave entitlement as per Qatar Labour Law.</li></ul>Important Note: Candidates must submit their expected salary package (fixed component + expected total earnings) along with their application. Final package will be discussed during the interview based on experience and performance expectations.Requirements &amp; Qualifications<ul><li>Previous experience in retail, customer service, or store leadership (minimum 2 years preferred).</li><li>Strong communication and interpersonal skills with a positive, welcoming attitude.</li><li>Proven ability to lead a small team and drive sales/revenue.</li><li>Valid Qatar Driving Licence is mandatory.</li><li>Own car preferred (for business use with fuel reimbursement).</li><li>Physically fit and able to handle light installations and store tasks.</li><li>High level of honesty, reliability, and professionalism.</li><li>Knowledge of English and Arabic is plus but not relevant.</li></ul>Personal Attributes<ul><li>Customer-focused and service-oriented.</li><li>Positive attitude with zero tolerance for negativity.</li><li>Strong sense of ownership, ambition, and accountability.</li><li>Respectful leader who leads by example and motivates the team.</li></ul>Job Types: Full-time, PermanentWork Location: In person

Customer Service Store Lead

Spectrum Solution W.L L

We are seeking a Call Center Agent fluent in Tagalog and English to join our customer service team.Requirements:<ul><li>Fluent in ENGLISH and TAGALOG</li><li>Minimum 2 years of experience in customer service or call center</li><li>Must hold a valid QID</li><li>Ready to join immediately</li><li>Age below 35 years</li><li>Freelance or family visa required only.</li></ul>Job Type: Full-timeInterested candidates, please apply immediately! CVS ON 77708191/50473388. with subject TAGALOG SPEAKER.Work Location: In person

Customer Service Representative (Tagalog/ English)

Explore 1651+ Customer service in Qatar this May. Find roles across top companies and apply now to boost your career.

1651 customer service jobs In Qatar

Customer Service Lead

Customer Service Representative

Customer Service Executive

Customer Service Representative

Team Leader -Customer Service

Customer Service Store Lead

Customer Service Representative (Tagalog/ English)