sales associate

senior service sales engineer Jobs in Qatar

senior service sales engineer

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customer service

Integral Care Medical Supply

<p>We are seeking a Customer Service Officer with a strong background in client relations, especially within the recruitment or service sector. The ideal candidate will be responsible for delivering exceptional customer service and ensuring a smooth recruitment process from initial inquiry to worker handover.</p><p>Duties and Responsibilities:</p><p>Answer customer calls and inquiries accurately and professionally.</p><p>Receive customers in person, identify their needs, and provide appropriate service solutions.</p><p>Follow up on customer files from contract signing until worker arrival and handover.</p><p>Conduct regular follow-ups with clients during and after service delivery to ensure satisfaction.</p><p>Coordinate with external recruitment agencies in labor-supplying countries to track order status.</p><p>Enter and update customer data, order files, and contracts in the internal system.</p><p>Resolve problems and complaints to ensure high levels of customer satisfaction.</p><p>Schedule worker handover appointments and coordinate with sponsors.</p><p>Ensure completion of all documents and legal requirements for recruitment.</p><p>Liaise with relevant authorities such as the Ministry of Labor or foreign offices as needed.</p><p>Prepare weekly reports on case progress, complaints, and resolutions.</p><p>Maintain strict confidentiality and professional ethics in all client dealings.</p><p>Promote company services for recruiting domestic and professional workers.</p><p>Prepare offers and pricing and ensure contract signing with clients.</p><p>Participate in marketing events and exhibitions to strengthen market presence.</p><p>Submit periodic reports on sales activities and customer feedback.</p><p>Comply with company policies and customer service standards.</p><p>Qualifications and Requirements:</p><p>Arabic speakers only apply for the job</p><p>Minimum 3 years of experience in customer service, preferably in recruitment agencies or service-based companies.</p><p>Strong problem-solving ability and capacity to work under pressure.</p><p>Proficient in computer systems and CRM software.</p><p>Professional appearance with strong interpersonal skills across diverse nationalities.</p><p>NOC is required.</p><p>Job Type: Full-time</p><p>Pay: QAR4,000.00 - QAR6,000.00 per month</p><p>Experience:</p><p>Manpower companies: 3 years (Required)</p><p>Customer relationship management: 3 years (Preferred)</p><p>Agency management: 3 years (Preferred)</p><p>Language:</p><p>Arabic (Native)</p><p>English (Required)</p><p>Ability to Commute:</p><p>Please send your CV on WhatsApp Only:0097431017808</p><p>Job Type: Full-time</p>

Customer Service

Apparel Group

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Objective:
 <br/>
 <br/>
 This position is responsible for managing and enhancing customer interactions and service performance within the Distribution Centre. The role ensures timely resolution of inquiries, effective communication between internal teams and customers, and contributes to customer satisfaction and operational efficiency.
 <br/>
 <br/>
 Key Responsibility:
 <br/>
 <br/>
 Customer Relationship Management
 <br/>
 <br/>
 <ul>
  <li>
   Act as a liaison between the Distribution Centre and internal/external customers, addressing inquiries and concerns in a timely and professional manner.
  </li>
  <li>
   Maintain up-to-date customer records, delivery status reports, and order documentation.
  </li>
  <li>
   Support the resolution of complaints and delivery discrepancies with root cause analysis and corrective actions.
   <br/>
   <br/>
  </li>
 </ul>
 Operational Support &amp; Coordination
 <br/>
 <br/>
 <ul>
  <li>
   Coordinate with DC, logistics, and last-mile teams to ensure accurate and on-time dispatch of customer orders.
  </li>
  <li>
   Analyze customer service trends, report recurring issues, and collaborate with cross-functional teams to improve turnaround time.
  </li>
  <li>
   Follow up on open service requests and ensure escalations are handled promptly.
   <br/>
   <br/>
  </li>
 </ul>
 Service Quality &amp; Communication
 <br/>
 <br/>
 <ul>
  <li>
   Respond to customer queries via phone, email, and system portals, ensuring professional and courteous communication.
  </li>
  <li>
   Update customers proactively on order status, stock availability, or delivery timelines.
  </li>
  <li>
   Support the preparation of customer service KPIs and periodic service-level reports.
   <br/>
   <br/>
  </li>
 </ul>
 Continuous Improvement
 <br/>
 <br/>
 <ul>
  <li>
   Recommend process enhancements and digital tools to improve service response and customer satisfaction.
  </li>
  <li>
   Participate in service improvement projects, system upgrades, and training initiatives to build service capability.
  </li>
  <li>
   Maintain in-depth product knowledge and awareness of internal distribution processes to support accurate resolution.
   <br/>
   <br/>
  </li>
 </ul>
 Desired Experience:
 <br/>
 <br/>
 <ul>
  <li>
   1-3 years of experience working in a warehouse or distribution center environment in a similar role or related position is preferred.
  </li>
  <li>
   Strong interpersonal and problem-solving skills, with the ability to multitask in a fast-paced setting.
  </li>
  <li>
   Working knowledge of ERP systems, MS Office, and customer service platforms is preferred.
  </li>
  <li>
   Bachelor&rsquo;s degree in Business Administration, Supply Chain, or a related field.
  </li>
 </ul>
</div>


Executive - Customer Service

International Medical Company

<p><b>Job Summary</b><br/>We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a strong ability to engage with customers effectively. This role is crucial in ensuring customer satisfaction and loyalty through exceptional service. The representative will handle inquiries, resolve issues, and promote our products and services.</p><p><b>Duties</b></p><ul><li>Respond to customer inquiries via phone, email, and live chat with professionalism and courtesy.</li><li>Provide accurate information regarding products, services, and policies.</li><li>Handle complaints and resolve issues efficiently while maintaining a positive customer experience.</li><li>Perform data entry tasks accurately to maintain up-to-date customer records.</li><li>Engage in upselling opportunities by identifying customer needs and recommending suitable products or services.</li><li>Collaborate with team members to improve service delivery and address common customer concerns.</li><li>Maintain a thorough understanding of company offerings to provide informed assistance.</li></ul><p><b>Requirements</b></p><ul><li>Proven experience in a customer service role is preferred.</li><li>Strong communication skills in both English and Arabic; multilingual candidates are highly desirable.</li><li>Excellent phone etiquette and interpersonal skills to interact effectively with customers.</li><li>Proficient in data entry with attention to detail for accurate record keeping.</li><li>Strong analytical skills to assess customer needs and provide tailored solutions.</li><li>Ability to work well under pressure while maintaining a positive attitude.</li><li>A proactive approach to problem-solving and the ability to work independently as well as part of a team. If you are passionate about delivering exceptional customer service and meet the above requirements, we encourage you to apply for this exciting opportunity!</li></ul><p>Job Type: Full-time</p><p>Pay: QAR4,000.00 per month</p>

Customer Service Representative (Arabic)

Qatar National Bank

Job Summary
<br><br>
Responsible for the front desk operations at the Company's office. First point of contact with the walk in customers. Provide a solution or direct the customer to the right person. Project a professional company image through in-person and phone interaction.
<br><br>
Main Responsibilities
<br><br>
A. Shareholder & Financial - Establish account set up for Qatari and non-Qatari clients - Generate viable leads and forwarding them through the appropriate channels as defined by the internal processes - Provides cross-sell leads to sales teams and ensure timely follow-up to ensure conversion. - Implements KPI's and best practices for Associate Customer Service. - Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. - Act within the limits of the powers delegated to the incumbent.
<br><br>
<b>B. Customer (Internal & External):</b> - First point of contact for all walk-in customers. - Greet the walk in customers and present a good image of the Company. - Listen to the customer and assess his / her requirements. - Provide correct form to the customer to make his / her request in writing pass it on to the relevant departments for processing with appropriate documentation. - Taking customer inquiries about new account opening in person and the inquiries through internet. - Taking customer complaints and directing those to appropriate departments. - Ensure maintenance of service standards. - To assist customers in all their queries on Bank's product and seek solution to their requests. - Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. - Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives. - Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
<br><br>
<b>C. Internal (Processes, Products, Regulatory):</b> - Performing the role of front office. - Providing a tracking number to all requests and updating details in the system. - Managing the Telephone System when call centre executive is absent or busy. - Abide by the Policies and Procedures developed for maintaining the Information Security for the QNBFS and shall take on active responsibilities in achieving, managing and maintaining the ISO 27001 standard. -
<br><br>
<b>D. Learning & Knowledge:</b> - Work in accordance with Company standards, the regulation and ethics and maintain licensed status. - Generate and provide new ideas for customer relationship and customer retention. - Proactively identify areas for professional development of self and undertake development activities. - Seek out opportunities to remain current with all developments in professional field.
<br><br>
<b>E. Legal, Regulatory, and Risk Framework Responsibilities:</b> - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. - Maintain appropriate knowledge to ensure full qualification to undertake the role. - Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
<br><br>
Education and Experience Requirements
<br><br>
Bachelor's degree with no years of experience required.

Associate Customer Service (Qatarization)

<div></div><div><div><ul><li><div><b>Business Unit</b>
</div><div>QNB - Qatar
</div></li><li><div><b>Division</b>
</div><div>QNBFS
</div></li><li><div><b>Department</b>
</div><div>Investment Banking / Capital Markets
</div></li><li><div><b>Country</b>
</div><div>Qatar
</div></li><li><div><b>Closing Date</b>
</div><div>31-Dec-2025
</div></li></ul></div><div><div><h5 class="jobSectionHeader"><b>About QNB</b></h5>
<p>Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.</p>
<p>QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.</p>
<p>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.</p>
<p>Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.</p>
<p>QNB Group has an active community support program and sponsors various social, educational and sporting events.</p>
</div></div><div><div><div><h5 class="jobSectionHeader"><b>Job Summary</b></h5>
</div><div><p>Responsible for the front desk operations at the Company&rsquo;s office. First point of contact with the walk in customers. Provide a solution or direct the customer to the right person. Project a professional company image through in-person and phone interaction.</p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Main Responsibilities</b></h5>
</div><div><p>A. Shareholder &amp; Financial - Establish account set up for Qatari and non-Qatari clients - Generate viable leads and forwarding them through the appropriate channels as defined by the internal processes - Provides cross-sell leads to sales teams and ensure timely follow-up to ensure conversion. - Implements KPI&rsquo;s and best practices for Associate Customer Service. - Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. - Act within the limits of the powers delegated to the incumbent.
</p><p>B. Customer (Internal &amp; External): - First point of contact for all walk-in customers. - Greet the walk in customers and present a good image of the Company. - Listen to the customer and assess his / her requirements. - Provide correct form to the customer to make his / her request in writing pass it on to the relevant departments for processing with appropriate documentation. - Taking customer inquiries about new account opening in person and the inquiries through internet. - Taking customer complaints and directing those to appropriate departments. - Ensure maintenance of service standards. - To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests. - Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. - Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives. - Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
</p><p>C. Internal (Processes, Products, Regulatory): - Performing the role of front office. - Providing a tracking number to all requests and updating details in the system. - Managing the Telephone System when call centre executive is absent or busy. - Abide by the Policies and Procedures developed for maintaining the Information Security for the QNBFS and shall take on active responsibilities in achieving, managing and maintaining the ISO 27001 standard. -
</p><p>D. Learning &amp; Knowledge: - Work in accordance with Company standards, the regulation and ethics and maintain licensed status. - Generate and provide new ideas for customer relationship and customer retention. - Proactively identify areas for professional development of self and undertake development activities. - Seek out opportunities to remain current with all developments in professional field.
</p><p>E. Legal, Regulatory, and Risk Framework Responsibilities: - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. - Maintain appropriate knowledge to ensure full qualification to undertake the role. - Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.</p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Education and Experience Requirements</b></h5>
</div><div><p>Bachelor&rsquo;s degree with no years of experience required.</p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Note: you will be required to attach the following:</b></h5>
</div><div><div><ul><li>Resume/CV</li></ul>
<ul><li>Copy of Passport or QID
</li></ul><ul><li>Copy of Education Certificate</li></ul></div></div></div></div></div><div></div>

Al Rayes Laundry & Dry Cleaning

<p>The Head of Customer Service leads the customer experience strategy across all laundry service touchpoints&mdash;retail, delivery, and digital. This role ensures timely resolution of customer issues, drives satisfaction and loyalty, and continuously improves service quality. The ideal candidate combines operational know-how with empathy and leadership.</p><p>1. Customer Experience Strategy</p><ul><li>	Design and implement a customer service framework tailored to laundry operations (pickup, delivery, garment care).</li></ul><ul><li>	Monitor customer satisfaction metrics (monday.com) and drive improvement initiatives.</li></ul><ul><li>	Ensure consistent service quality across all channels&mdash;phone, snonu, email, whatsapp and phone call.</li></ul><p>2. Team Leadership</p><ul><li>	train, and manage customer service representatives and delivery support staff.</li></ul><ul><li>	Handling complaints, refunds, damaged items, and service delays.</li></ul><ul><li>	Conduct regular performance reviews and coaching sessions.</li></ul><p>Operations &amp; Technology</p><ul><li>	Oversee CRM and ticketing systems to track customer interactions and resolutions.</li></ul><ul><li>	Collaborate with logistics and laundry operations to resolve service bottlenecks.</li></ul><ul><li>	Implement automation and AI tools to streamline customer support.</li></ul><p>3.Quality Assurance &amp; Feedback</p><ul><li>	Analyze customer feedback to identify recurring issues and service gaps.</li></ul><ul><li>	Work with laundry technicians to ensure garment handling meets customer expectations.</li></ul><ul><li>	Lead root-cause analysis for service failures and implement corrective actions.</li></ul><p>4.Financial &amp; Reporting</p><ul><li>	Manage departmental budgets and optimize resource allocation.</li></ul><ul><li>	Prepare monthly reports.</li></ul><p><b>Personal Attributes</b></p><ul><li>	Empathetic and solution-oriented.</li></ul><ul><li>	Detail-driven with a passion for service excellence.</li></ul><ul><li>	Able to thrive in a fast-paced, customer-facing environment.</li></ul><ul><li>	Strong leadership presence and team motivator.</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li>	5+ years in customer service leadership, ideally in laundry, hospitality, or logistics.</li></ul><ul><li>	Strong understanding of laundry operations and garment care standards.</li></ul><ul><li>	Proficiency in CRM platforms and customer analytics.</li></ul><ul><li>	Excellent communication and conflict resolution skills</li></ul><p>Job Type: Full-time</p><p>Pay: QAR3,500.00 per month</p>

Head of Customer Service (HOD)

One Imperium

<p>We are looking for a motivated and experienced Sales &amp; Customer Service Supervisor to oversee daily operations, manage a team of sales and customer service staff, and ensure the highest level of customer satisfaction. The ideal candidate will play a key role in driving sales performance, enhancing service quality, and supporting business growth.</p><p><b>Key Responsibilities:</b></p><ul><li>Supervise and lead the sales and customer service team to achieve individual and team targets.</li><li>Develop and implement sales strategies to increase revenue and meet business objectives.</li><li>Monitor and evaluate staff performance, providing coaching and training when necessary.</li><li>Handle escalated customer issues and ensure timely resolution.</li><li>Maintain strong relationships with customers, addressing their needs and feedback effectively.</li><li>Prepare sales reports, customer feedback summaries, and performance analyses for management.</li><li>Ensure compliance with company policies, procedures, and service standards.</li><li>Collaborate with other departments to improve operational efficiency and customer experience.</li></ul><p><b>Qualifications &amp; Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field (preferred).</li><li>Proven experience in sales and customer service, with at least 2 years in a supervisory role.</li><li>Strong leadership, communication, and organizational skills.</li><li>Ability to motivate and manage a team effectively.</li><li>Problem-solving mindset with a customer-first approach.</li><li>Proficiency in MS Office and CRM systems.</li><li>Fluency in English is required; Arabic is an advantage.</li></ul><p>Job Type: Full-time</p>

Sales & Customer Service Supervisor - Arabic Female

Explore 1488+ Customer service in Qatar this September. Find roles across top companies and apply now to boost your career.

1488 customer service jobs IN Qatar

Customer Service

Executive - Customer Service

Customer Service Representative (Arabic)

Associate Customer Service (Qatarization)

Associate Customer Service (Qatarization)

Head of Customer Service (HOD)

Sales & Customer Service Supervisor - Arabic Female