sales manager

receptionist

sales coordinator

sales engineer

guest experience supervisor Jobs in Qatar

guest experience supervisor

customer service

Al-Futtaim

<div>Job Requisition ID: 172378
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day. 


Overview Of The Role: 
<ul>
<li>The Customer Service Associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. This role involves handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies.</li>
<li>You will be an integral part of the retail team, aiming to enhance customer satisfaction and increase sales revenues. Success in this position involves maintaining a positive shopping environment, understanding customer needs, and efficiently managing sales processes.</li></ul> 
 
What You Will Do: 
<h4 class="jobSectionHeader">
Customer Service &amp; Complaint Handling</h4> 

<ul>
<li>Engage with customers to provide a high level of service and assist with their needs.</li>
<li>Address basic customer complaints and escalate issues as needed.</li></ul> 

<h4 class="jobSectionHeader">
Visual Merchandising &amp; Store Maintenance</h4> 

<ul>
<li>Ensure that the store is well-organized and adheres to company visual merchandising standards.</li>
<li>Regularly clean and maintain the sales floor to create an inviting shopping environment.</li></ul> 

<h4 class="jobSectionHeader">
Stock Management &amp; Inventory</h4> 

<ul>
<li>Actively participate in receiving new shipments and restocking the store.</li>
<li>Help manage inventory and ensure the store is fully stocked.</li></ul> 

<h4 class="jobSectionHeader">
Sales Support (Upselling &amp; Cross-selling)</h4> 

<ul>
<li>Recommend products to customers based on their needs, focusing on upselling and cross-selling.</li>
<li>Stay updated on product information to make informed recommendations.</li></ul> 

<h4 class="jobSectionHeader">
Cash Register Operation</h4> 

<ul>
<li>Operate the cash register, process transactions, and follow company policies for handling payments.</li>
<li>Ensure accurate cash handling and maintain a clean and organized checkout area.</li></ul> 
 
Required Skills To Be Successful: 
<ul>
<li>Strong verbal communication skills.</li>
<li>Exceptional customer service skills.</li>
<li>Attention to detail for maintaining store standards.</li>
<li>Ability to engage in upselling and cross-selling.</li></ul> 
 
What Qualifies You For The Role: 
<ul>
<li>Previous experience of 3+ years in customer-facing roles, with a focus on providing excellent service</li>
<li>High School (Bachelor Preferred)</li>
<li>Strong verbal communication and interpersonal skills to interact with customers effectively.</li>
<li>Ability to maintain high store standards, both in terms of product organization and cleanliness.</li>
<li>Experience in operating cash registers and following cash handling procedures.</li></ul> 
We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish. 

Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence. 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.</div>

Customer Service Associate

Kafu Facility Management

We are seeking dedicated, professional and customer-focused Arabic-speaking Customer Service Agent to join our growing support team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints and providing exceptional service across various communication channels.Key Responsibilities:<ul><li>Take customer calls and provide accurate, satisfactory answers to their queries and concerns</li><li>De-escalate situations involving dissatisfied customers, offering patient assistance and support</li><li>Call clients and customers to inform them about the company&rsquo;s new products, services and policies</li><li>Guide callers through troubleshooting, navigating the company site or using the products or services</li><li>Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items</li><li>Collaborate with other call center professionals to improve customer service</li><li>Help to train new employees and inform them about the company&rsquo;s customer management policies</li><li>Microsoft Office Skills</li></ul>Requirements:<ul><li>Fluency in Arabic is mandatory.</li><li>Previous experience in a customer service or call center environment is preferred.</li><li>Excellent communication, interpersonal and problem-solving skills.</li><li>Ability to work in a fast-paced environment and handle high call/chat volumes.</li><li>Strong computer skills and proficiency in using CRM tools or call center software.</li><li>Willingness to work in shifts, including evenings, weekends, and holidays (if applicable).</li></ul>Job Type: Full-timePay: QAR5,000.00 - QAR10,000.00 per monthExperience:<ul><li>Customer Service Agent: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Customer Service Agent (Arabic Speaking)

Xtreme AutoCare

Position Overview: We are seeking a highly organized and bilingual (Arabic/English) Operations &amp; Customer Service Coordinator to oversee daily customer communication and team operations. The ideal candidate will be a proactive and professional link between our clients and our operations team, ensuring smooth service delivery and outstanding customer satisfaction.Key Responsibilities:Customer Communication &amp; Relations:&middot; Serve as the primary point of contact for customer inquiries via phone, email, and WhatsApp.&middot; Proactively follow up with customers to gather feedback, confirm appointments, and address any concerns.&middot; Send polite and professional payment reminders and follow up on outstanding invoices via WhatsApp and other communication channels.&middot; Build and maintain strong, positive relationships with our client base.Team Coordination &amp; Scheduling:&middot; Prepare and manage the daily and weekly schedule for the operations team (e.g., car-washers, drivers).&middot; Assign tasks and ensure the team has clear instructions for each job.&middot; Communicate effectively with the operations team and customers in both English and Arabic to relay instructions and updates.Administrative Duties:&middot; Perform basic administrative tasks including data entry, updating customer records, and managing service logs.&middot; Monitor inventory levels of washing supplies and place orders as needed.&middot; Prepare daily or weekly reports on team productivity and customer feedback for management.Qualifications &amp; Skills:&middot; Essential: Experienced in Operations Role 2-3 Years&middot; Essential: Fluency in both English and Arabic (spoken) is mandatory.&middot; Proven experience in a customer service, coordination, or administrative role.&middot; Except communication and interpersonal skills, with a polite and professional phone manner.&middot; Strong organizational skills and the ability to multitask in a fast-paced environment.&middot; Proficiency in using WhatsApp, email, and basic office software (e.g., MS Word, Excel).&middot; Proactive, problem-solving attitude and a keen eye for detail.What We Offer:&middot; A competitive salary and benefits package.&middot; A supportive and energetic work environment.&middot; Opportunities for professional growth and development.Job Types: Full-time, PermanentPay: QAR3,000.00 - QAR3,500.00 per monthApplication Question(s):<ul><li>This role requires you to transfer your visa to our company. Are you willing and able to do this?</li><li>On a scale of 1-10, how would you rate your fluency in spoken Arabic?</li><li>Due to the significant investment we make in training and the sensitive nature of our business operations and client lists, we require a long-term commitment. This role requires you to sign an official 5-year agreement that includes clauses on confidentiality (secrecy) and non-competition.</li></ul>Are you comfortable with this condition of employment?Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Operations: 2 years (Required)</li></ul>

Operations & Customer Service Coordinator Bilingual

MAMAS CHICKEN

We are seeking a dynamic and skilled Customer Service &amp; Marketing Coordinator to join our catering team. The ideal candidate will be responsible for handling customer inquiries, coordinating internal catering operations, and supporting marketing activities across multiple platforms. This role requires strong communication, organizational, and creative skills.Key Responsibilities:Answer customer calls and inquiries related to catering services, providing excellent service and support.Coordinate with internal staff to ensure smooth execution of catering tasks and timely delivery.Manage and organize catering orders using Excel (tracking requests, scheduling, and order follow-up).Monitor and update inventory of catering tools and supplies.Support marketing efforts by creating promotional content (videos, designs, posts) using editing tools and AI-based applications.Manage and grow social media presence (Instagram, TikTok, etc.) through creative campaigns and promotions.Assist in developing marketing strategies to attract new customers and retain existing ones.Ensure smooth communication between clients and staff to meet expectations and maintain service quality.Job Type: Full-time

Customer Service & Marketing Coordinator – Catering Division

People Dynamics

Roles &amp; Responsibilities:<ul><li>Handle inbound and outbound calls in a professional and timely manner.</li><li>Assist customers with inquiries, complaints, and requests, escalating issues when needed.</li><li>Maintain and update participant and stakeholder profiles using CRM systems.</li><li>Manage queries across various channels including telephone, email, WhatsApp, social media, online forms, and in-person communication.</li><li>Operate CRM and other communication tools; log all interactions with detailed notes.</li><li>Submit regular reports on interactions, trends, and feedback.</li><li>Support outreach campaigns such as RSVP follow-ups, alumni engagement, and surveys.</li><li>Maintain high service quality standards and uphold data privacy requirements.</li><li>Provide support during events and programs, including phone and data coordination.</li><li>Perform reception duties: welcome visitors, direct calls and guests, manage front desk logistics.</li><li>Coordinate mail, courier services, and visitor sign-ins.</li><li>Collaborate with internal teams for resolution of inquiries or special coordination needs.</li><li>Ensure flexibility and adaptability in handling urgent tasks or shifting priorities.</li></ul>Requirements<ul><li>Fluent in Arabic and English (spoken and written).</li><li>Prior experience in customer service or receptionist roles.</li><li>Strong communication, interpersonal, and problem-solving skills.</li><li>Proficient in CRM systems and Microsoft Office.</li><li>Professional appearance and demeanor.</li></ul>Candidates must be locally available in Qatar with Valid QIDs and NOC.Job Type: Contract Contract length: 6 monthsPay: QAR3,000.00 - QAR5,000.00 per month

Customer service (Arabic speakers - 6 months contract) - BANKING

QatarEnergy

<div>Primary Purpose of the Job:

The Call Center Administrator plays a vital role in ensuring effective communication between QatarEnergy and its customers. This position involves handling inbound and outbound calls, addressing customer inquiries, resolving issues, and providing exceptional customer service. The Call Center Administrator works closely with other team members to maintain high standards of customer satisfaction and contributes to the overall success of the call center operations.
Required Experience and Skills:
<ul><li>Trainings or certifications in customer service and call center operations are advantageous.</li><li>Proven experience (at least 3 years) in a customer service or call center role preferred.</li><li>Excellent communication skills, both verbal and written, with a clear and professional telephone manner.</li><li>Strong active listening skills and the ability to empathize with users' concerns.</li><li>Proficiency in using CRM software, call center systems, short handwriting/typing and Microsoft Office applications.</li><li>Ability to multitask and prioritize workload in a fast-paced environment.</li><li>Flexibility to work shifts, including evenings, weekends, and holidays.</li><li>Ability to work independently as well as part of a team.</li><li>Positive attitude, resilience, and a commitment to providing outstanding user service.</li><li>Fluent in spoken and written Arabic and English language.</li></ul>
Educational Qualifications:

Diploma in Administration, Technology or equivalent with good communication and computer skills. Bachelor&rsquo;s Degree in Administration, Management, communication or related fields is an added advantage.</div>

ADMIN ASSISTANT II

Starlink Qatar

<div>
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Greet and assist B2B customers at retail and partner shops, understanding and categorizing their requests (new services, modifications, terminations, care requests, or validated service requests).
 </li>
 <li>
 Validate customer identity, authorization, and supporting documents for compliance before processing orders.
 </li>
 <li>
 Handle order entry in CRM/Order Management systems, including creation of new accounts, billing setup, service activations, and modifications.
 </li>
 <li>
 Process wireless services (Shahry, Hala, mobile broadband, SIM replacements, etc.), wireline products, and complex leads in coordination with order management.
 </li>
 <li>
 Conduct credit checks, credit limit configuration, and escalate cases requiring approvals to relevant teams.
 </li>
 <li>
 Prepare, submit, and track orders, ensuring accuracy and completeness of documentation.
 </li>
 <li>
 Deliver products and services (SIMs, devices, etc.) after verifying authorized collection and obtaining proof of delivery.
 </li>
 <li>
 Liaise with order management, credit control, fraud management, and account management teams for order approvals, exceptions, or escalations.
 </li>
 <li>
 Ensure timely service activation, customer confirmation, and closure of service requests (SR/SSR) in the system.
 </li>
 <li>
 Support bulk SIM activations in compliance with defined limits and policies.
 </li>
 <li>
 Suspend/reactivate services where documents are incomplete or non-compliant, in line with defined timelines.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, IT, Telecommunications, or related field.
 </li>
 <li>
 4&ndash;6 years&rsquo; experience in B2B customer service, order management, or telecom/IT operations.
 </li>
 <li>
 Strong knowledge of CRM/Order Management systems and service request processes.
 </li>
 <li>
 Experience handling telecom products (wireless, wireline, mobile broadband, SIM management, etc.) preferred.
 </li>
 <li>
 Good understanding of compliance, credit control, and fraud management practices.
 </li>
 <li>
 Excellent communication and customer handling skills.
 </li>
 <li>
 Ability to work cross-functionally with retail teams, channel partners, and backend support units.
 </li>
 <li>
 Fluency in English (Arabic is an advantage).
 </li>
 </ul>
 
 
</div>

Business Retail - Agent

Explore 1413+ Customer service in Qatar this October. Find roles across top companies and apply now to boost your career.