call center agent

call center supervisor

client service manager

asian receptionist cum customer service Jobs in Qatar

asian receptionist cum customer service

at your service - agent

customer service

Apparel Group

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Objective:
 <br/>
 <br/>
 This position is responsible for managing and enhancing customer interactions and service performance within the Distribution Centre. The role ensures timely resolution of inquiries, effective communication between internal teams and customers, and contributes to customer satisfaction and operational efficiency.
 <br/>
 <br/>
 Key Responsibility:
 <br/>
 <br/>
 Customer Relationship Management
 <br/>
 <br/>
 <ul>
  <li>
   Act as a liaison between the Distribution Centre and internal/external customers, addressing inquiries and concerns in a timely and professional manner.
  </li>
  <li>
   Maintain up-to-date customer records, delivery status reports, and order documentation.
  </li>
  <li>
   Support the resolution of complaints and delivery discrepancies with root cause analysis and corrective actions.
   <br/>
   <br/>
  </li>
 </ul>
 Operational Support &amp; Coordination
 <br/>
 <br/>
 <ul>
  <li>
   Coordinate with DC, logistics, and last-mile teams to ensure accurate and on-time dispatch of customer orders.
  </li>
  <li>
   Analyze customer service trends, report recurring issues, and collaborate with cross-functional teams to improve turnaround time.
  </li>
  <li>
   Follow up on open service requests and ensure escalations are handled promptly.
   <br/>
   <br/>
  </li>
 </ul>
 Service Quality &amp; Communication
 <br/>
 <br/>
 <ul>
  <li>
   Respond to customer queries via phone, email, and system portals, ensuring professional and courteous communication.
  </li>
  <li>
   Update customers proactively on order status, stock availability, or delivery timelines.
  </li>
  <li>
   Support the preparation of customer service KPIs and periodic service-level reports.
   <br/>
   <br/>
  </li>
 </ul>
 Continuous Improvement
 <br/>
 <br/>
 <ul>
  <li>
   Recommend process enhancements and digital tools to improve service response and customer satisfaction.
  </li>
  <li>
   Participate in service improvement projects, system upgrades, and training initiatives to build service capability.
  </li>
  <li>
   Maintain in-depth product knowledge and awareness of internal distribution processes to support accurate resolution.
   <br/>
   <br/>
  </li>
 </ul>
 Desired Experience:
 <br/>
 <br/>
 <ul>
  <li>
   1-3 years of experience working in a warehouse or distribution center environment in a similar role or related position is preferred.
  </li>
  <li>
   Strong interpersonal and problem-solving skills, with the ability to multitask in a fast-paced setting.
  </li>
  <li>
   Working knowledge of ERP systems, MS Office, and customer service platforms is preferred.
  </li>
  <li>
   Bachelor&rsquo;s degree in Business Administration, Supply Chain, or a related field.
  </li>
 </ul>
</div>


Executive - Customer Service

Management Solutions International (MSI)

<p></p><div><div><div><div><div><div><div><div><div>Location</div></div>
<div><div>Doha, Qatar</div></div>
</div></div></div><div></div><div><div><div><div><div>Experience</div></div>
<div><ul><li></li></ul></div>
</div></div></div><div></div><div><div><div><div><div>Job Type</div></div>
<div><div>Outsourcing</div></div></div></div></div></div></div></div></div>
<br><div><div><div>Job Description
</div></div><div><p>Customer Service Executive: Role description:</p>
<p>The Customer Service Executive will serve as the first point of contact for fans and customers reaching out to LIC before, during, and after the event. The role involves managing calls and emails to provide accurate information on ticket purchasing, pricing, and mobile app usage, as well as handling post-event enquiries such as feedback, complaints, and refunds. The executive will ensure all customer interactions are logged and resolved in line with company standards, escalating complex cases where needed,and collaborating closely with ticketing and operations teams to stay updated on event details.</p></div></div><p></p>

Customer Service Executive

Trading & Construction Group

<p><b>Position Overview:</b></p><p><b>The Customer Service Training Manager </b>is responsible for developing, implementing, and overseeing training programs that equip customer service representatives with the knowledge and skills to deliver exceptional service. This role combines instructional design, leadership, and performance management to drive customer satisfaction and operational excellence.</p><p><b>Key Responsibilities:</b></p><ul><li><b>Training Program Development</b></li><li>Design and implement onboarding and continuous training programs for customer service teams.</li><li>Create training materials including manuals, e-learning modules, videos, and workshops.</li><li>Update training content based on product updates, policy changes, or customer feedback.</li><li><b>Training Delivery &amp; Facilitation</b></li><li>Conduct in-person and virtual training sessions for new hires and existing staff.</li><li>Partner with team leads to identify performance gaps and provide targeted training interventions.</li><li><b>Performance &amp; Quality Monitoring</b></li><li>Monitor service quality metrics and collaborate with QA teams to improve agent performance.</li><li>Develop assessments, quizzes, and evaluations to measure training effectiveness.</li><li><b>Team Management</b></li><li>Lead and mentor a team of trainers and instructional designers (if applicable).</li><li>Coordinate training schedules and manage training resources.</li><li><b>Cross-Functional Collaboration</b></li><li>Work closely with Product, Operations, and HR to ensure training is aligned with business needs.</li><li>Provide input into customer service policies, scripts, and escalation procedures.</li><li><b>Reporting &amp; Analysis</b></li><li>Analyze training ROI and make data-driven recommendations for improvements.</li><li>Report on training outcomes, agent performance improvements, and feedback trends.</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in Education, Human Resources, Business Administration, or a related field.</li><li>5+ years in customer service, with at least 2&ndash;3 years in a training or managerial capacity.</li><li>Experience with Learning Management Systems (LMS) and instructional design tools.</li><li>Strong presentation, coaching, and interpersonal skills.</li><li>Knowledge of customer service software (e.g., Zendesk, Salesforce Service Cloud) is a plus.</li><li>Certification in training or instructional design (e.g., CPTM, ATD) is preferred.</li></ul><p><b>Key Skills:</b></p><ul><li>Leadership and team development</li><li>Instructional design and training delivery</li><li>Excellent communication and presentation abilities</li><li>Analytical thinking and performance evaluation</li><li>Project management</li></ul><p><b>Working Conditions:</b></p><ul><li>Office environment with occasional travel for multi-site training (if applicable)</li><li>Flexibility to accommodate training sessions across different time zones (for global teams)</li></ul><p>Job Type: Full-time</p>

Customer Service Training manager

Hamad International Airport

<div>
 <p>
  <strong>
   <u>
    About the role:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Hamad International Airport is seeking a highly skilled and organized individual to join our team as
   <strong>
    Manager Customer Service and Accessibility
   </strong>
   . If you thrive in a dynamic environment, possess excellent customer service experience, develop and implement customer service strategies, communication skills, and have a proven track record in fostering a culture of continuous improvement and inclusivity and, can help us to achieve this ambition by:
  </li>
  <li>
   Support MATAR customer experience strategic objectives to provide a continuous path of improvement for airports in the area of accessibility for passengers with disabilities.
  </li>
  <li>
   Develop and implement policies, programs and processes that demonstrate a continuous evolving strategy to measure, evaluate, and improve HIA accessibility management and culture
  </li>
  <li>
   Delivers customer-oriented metrics and analytics by evaluating available data and methods to select measurements, reports and metrics that provide clear and valuable insights about customer needs and satisfaction.
  </li>
  <li>
   Driving innovation in service delivery, leveraging technology to improve responsiveness and inclusivity
  </li>
  <li>
   Manages and takes end to end ownership of customer service strategy for MATAR Terminal Operations and develops and implements customer service policies, standards, and procedures to maintain or increase customer satisfaction.
  </li>
  <li>
   Support terminal operations shift leaders to monitor and manage the day-to-day delivery of customer service policies, standards, and procedures to maintain or increase customer satisfaction.
  </li>
  <li>
   Manage, control and monitor the training programs (customer service &amp; accessibility) for MATAR employees and stakeholders to ensure their skills and knowledge contribute to maintain and improve customer satisfaction.
  </li>
  <li>
   <strong>
    Qualifications
   </strong>
  </li>
  <li>
   <strong>
    About you:
   </strong>
  </li>
  <li>
   Relevant College or University qualification to min bachelor&rsquo;s level or equivalent
  </li>
  <li>
   Minimum 6 years of relevant experience
  </li>
  <li>
   Proven senior influencing and relationship management skills that demonstrate ability to balance and manage diverse stakeholder interest.
  </li>
  <li>
   Strategic thinker and change agent. Ability to challenge current practices and to generate support for/and drive through change.
  </li>
  <li>
   Strong people management, creates an empowering environment, encouraging individual ownership and initiative
  </li>
  <li>
   Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Manager Customer Service and Accessibility

Thabt Gulf Digital Soulution

<p><b>Job Summary:</b></p><p>We are looking for a friendly, well-groomed, and highly organized <b>Customer Service cum Receptionist</b> to manage our front desk and ensure excellent customer experience. The ideal candidate will be the first point of contact for visitors and clients and must possess outstanding communication and interpersonal skills.</p><p><b>Key Responsibilities:</b></p><ul><li>Greet and welcome guests and clients professionally and warmly</li><li>Answer, screen, and forward incoming phone calls in a polite and efficient manner</li><li>Handle all customer inquiries promptly via phone, email, or in person</li><li>Maintain a clean and organized reception area</li><li>Schedule appointments and manage meeting room bookings</li><li>Maintain records of incoming/outgoing correspondence and calls</li><li>Coordinate with internal departments for administrative and support needs</li><li>Assist with administrative tasks such as filing, data entry, and documentation</li><li>Ensure visitor logbooks and ID verification procedures are properly followed</li><li>Handle complaints and provide appropriate solutions in a timely manner</li></ul><p><b>Requirements:</b></p><ul><li>Female candidate aged between 25&ndash;32 years</li><li>Minimum High School Diploma or equivalent; a degree/diploma in Business Administration is a plus</li><li>Proven work experience as a Receptionist or Customer Service Representative</li><li>Excellent verbal and written communication skills</li><li>Proficiency in MS Office (Word, Excel, Outlook)</li><li>Professional appearance and attitude</li><li>Strong organizational and multitasking abilities</li><li>Ability to work independently and under pressure</li><li>Fluent in [insert required languages, e.g., English, Arabic, etc.]</li></ul><p><b>Preferred Attributes:</b></p><ul><li>Previous experience in front desk, hospitality, or corporate setting</li><li>Friendly, approachable, and courteous demeanor</li><li>Problem-solving skills and a customer-focused mindset</li></ul><p>Job Type: Full-time</p><p>Pay: QAR3,000.00 per month</p>

Asian Receptionist cum Customer Service

First Capital

<p><b>Job Purpose:</b></p><p>The <b>Customer Service Coordinator</b> plays a key role in ensuring a seamless customer experience at the Tennis and Padel facilities. This position is responsible for managing bookings, customer relations, cash handling, and coordination with internal departments and external partners to maintain high operational and service standards.</p><p><b>Key Responsibilities:Customer Service &amp; Operations</b></p><ul><li>Deliver exceptional customer service to all guests and members, ensuring a smooth and professional experience.</li><li>Handle customer inquiries, online and offline bookings, and scheduling efficiently.</li><li>Manage cashier operations, including daily cash reconciliation and report submission to Finance.</li><li>Address and resolve customer complaints promptly and effectively, maintaining positive client relationships.</li><li>Maintain communication with the hotel team and other departments to ensure all guest needs are met.</li></ul><p><b>Facility &amp; Maintenance Coordination</b></p><ul><li>Prepare and manage the schedule for cleaning staff to ensure all areas are properly maintained.</li><li>Monitor cleanliness standards and ensure all facilities meet hygiene and presentation requirements.</li><li>Report maintenance issues to the hotel&rsquo;s engineering/maintenance team for timely action.</li></ul><p><b>Team Collaboration</b></p><ul><li>Coordinate with the <b>Smash Team in Dana Club</b> and collaborate with various Padel and Tennis organizations and communities for events and partnerships.</li><li>Support and assist in managing <b>Padel and Tennis coaches&rsquo; schedules</b> when required.</li><li>Communicate effectively with the hotel&rsquo;s front office, housekeeping, and operations teams to align daily activities.</li><li>Liaise with the <b>Finance Department</b> to prepare and verify daily and monthly financial reports.</li></ul><p><b>Procurement &amp; Administration</b></p><ul><li>Prepare and process <b>purchase requisitions</b> for necessary sports equipment, uniforms, and supplies.</li><li>Maintain accurate records of bookings, reports, and operational documentation.</li></ul><p><b>Qualifications &amp; Skills:</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Hospitality, Sports Management, or a related field (preferred).</li><li>Minimum 2&ndash;3 years of experience in customer service, hospitality, or sports facility coordination.</li><li>Strong communication and interpersonal skills with a customer-first attitude.</li><li>Proficiency in booking systems, MS Office, and POS software.</li><li>Excellent organizational and multitasking abilities.</li><li>Knowledge or passion for <b>Tennis and Padel</b> is an added advantage.</li></ul><p><b>Key Competencies:</b></p><ul><li>Customer Orientation &amp; Service Excellence</li><li>Problem Solving &amp; Decision Making</li><li>Coordination &amp; Team Collaboration</li><li>Time Management &amp; Attention to Detail</li><li>Accountability &amp; Professionalism</li></ul><p>Job Types: Permanent, Contract<br/>Contract length: 24 months</p><p>Pay: Up to QAR3,000.00 per month</p>

Female Customer Service Coordinator – Tennis & Padel

Al-Futtaim

<div>
 <strong>
  Job Requisition ID:
 </strong>
 172378
 <br/>
 <br/>
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 <br/>
 <br/>
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
 <br/>
 <br/>
 <strong>
  Overview Of The Role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The Customer Service Associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. This role involves handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies.
  </li>
  <li>
   You will be an integral part of the retail team, aiming to enhance customer satisfaction and increase sales revenues. Success in this position involves maintaining a positive shopping environment, understanding customer needs, and efficiently managing sales processes.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Will Do:
  <br/>
  <br/>
 </strong>
 Customer Service &amp; Complaint Handling
 <br/>
 <br/>
 <ul>
  <li>
   Engage with customers to provide a high level of service and assist with their needs.
  </li>
  <li>
   Address basic customer complaints and escalate issues as needed.
   <br/>
   <br/>
  </li>
 </ul>
 Visual Merchandising &amp; Store Maintenance
 <br/>
 <br/>
 <ul>
  <li>
   Ensure that the store is well-organized and adheres to company visual merchandising standards.
  </li>
  <li>
   Regularly clean and maintain the sales floor to create an inviting shopping environment.
   <br/>
   <br/>
  </li>
 </ul>
 Stock Management &amp; Inventory
 <br/>
 <br/>
 <ul>
  <li>
   Actively participate in receiving new shipments and restocking the store.
  </li>
  <li>
   Help manage inventory and ensure the store is fully stocked.
   <br/>
   <br/>
  </li>
 </ul>
 Sales Support (Upselling &amp; Cross-selling)
 <br/>
 <br/>
 <ul>
  <li>
   Recommend products to customers based on their needs, focusing on upselling and cross-selling.
  </li>
  <li>
   Stay updated on product information to make informed recommendations.
   <br/>
   <br/>
  </li>
 </ul>
 Cash Register Operation
 <br/>
 <br/>
 <ul>
  <li>
   Operate the cash register, process transactions, and follow company policies for handling payments.
  </li>
  <li>
   Ensure accurate cash handling and maintain a clean and organized checkout area.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills To Be Successful:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong verbal communication skills.
  </li>
  <li>
   Exceptional customer service skills.
  </li>
  <li>
   Attention to detail for maintaining store standards.
  </li>
  <li>
   Ability to engage in upselling and cross-selling.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Qualifies You For The Role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous experience of 3+ years in customer-facing roles, with a focus on providing excellent service
  </li>
  <li>
   High School (Bachelor Preferred)
  </li>
  <li>
   Strong verbal communication and interpersonal skills to interact with customers effectively.
  </li>
  <li>
   Ability to maintain high store standards, both in terms of product organization and cleanliness.
  </li>
  <li>
   Experience in operating cash registers and following cash handling procedures.
   <br/>
   <br/>
  </li>
 </ul>
 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 <br/>
 <br/>
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate
 <strong>
  why
 </strong>
 this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 <br/>
 <br/>
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
</div>


Customer Service Associate | Retail | Marks & Spencer | Qatar - Landmark

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