customer service specialist – turkey

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customer service manager

DP World

<div><p>We are looking for a <b>Customer Service Manager</b> to join our team in <b>Kocaeli</b>, T&uuml;rkiye. This role offers the opportunity to drive operational excellence and contribute to our commitment to world-class logistics solutions.</p><p><b>
Responsibilities:</b></p><ul><li>
Ensure timely and accurate service requests from customers are received and fulfilled.</li><li>
Plan and distribute duties among customer service specialists, monitor their development, and take corrective/preventive actions.</li><li>
Monitor invoicing processes to ensure they align with customer expectations and company financial structures.</li><li>
Ensure regular reconciliation of invoices and timely collections.</li><li>
Coordinate with relevant units to initiate legal proceedings in case of disputes in customer account collections.</li><li>
Lead and manage a team, promoting collaboration and ensuring goal alignment.</li><li>
Act as an ambassador for DP World, promoting positive behaviors and ensuring safety and compliance with company policies.</li><li>
Achieve assigned work targets and participate in development programs.</li><li>
Comply with occupational health and safety rules and act environmentally sensitive.</li><li>
Regularly visit Customs and Logistics companies to identify needs and coordinate actions for improvement.</li><li>
Ensure coordination with the Customs Directorate and adapt to legislative changes.</li><li>
Monitor customer service requests, record issues in the CRM system, and lead corrective/preventive actions.</li><li>
Ensure compliance with information security policies and manage related activities.</li><li>
Coordinate information security awareness, incident monitoring, and audit activities.</li></ul><p><b>
Profile:</b></p><br>
<ul><li>
Bachelor's degree in relevant fields.</li><li>
At least 5 years in a similar position.</li><li>
Fluent Turkish and English language skills.</li><li>
Knowledge of customs legislation and practices.</li><li>
Proficient in SAP SD-FI, CRM, and Microsoft Office programs.</li><li>
Ability to effectively convey information, listen actively, and engage with customers and team members.</li><li>
Strong analytical skills to identify issues, develop solutions, and implement corrective actions to enhance customer satisfaction.</li></ul><p></p><p><b><br>
Compensation</b></p><p>
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.</p><p><b>
About DP World</b></p><p>
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world&rsquo;s trade flow better, changing what&rsquo;s possible for the customers and communities we serve globally.</p><p>
With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that&rsquo;s fit for the future.</p><p>
We&rsquo;re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology &ndash; and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.</p><p>
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we&rsquo;re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer&rsquo;s door.</p><p><b>
WE MAKE TRADE FLOW</b></p><p><b>
To Change What's Possible For Everyone</b></p></div><p></p>

Customer Service Manager

Jet2.com and Jet2holidays

<div></div><div><div><div><div>Fixed Term
</div></div><div><div>Full Time</div>
</div><div><p><b>Salary</b></p>
<div>Excellent</div>
</div><div><p><b>Country</b></p>
<div>Turkey</div>
</div><div><p><b>What you will be doing...</b></p>
<div><div><div><b>Join the </b><b><i>Jet2holidays</i></b><b>&rsquo; Management Team and help us deliver our award-winning service and unforgettable holiday experiences to our valued customers.</b></div><div>
</div><div>
We have a fantastic opportunity to join <b><i>Jet2holidays </i></b>as an <b>Airport Team Leader.</b> In this role you will play a vital part in leading a team of Airport Customer Helpers - Representatives, who are responsible for delivering outstanding customer service, and enhancing our customers airport and transfer experience. You will <b>work as one team</b> with internal &amp; external suppliers and <b>take responsibility </b>for your teams' performance by regularly reviewing performance metrics using <b>Management Information (MI) </b>reports and our <b>digital systems</b> to identify areas for improvement and implement action plans.<br>
</div><div><br>
<br>
<br>
<b>What can we offer you?</b><br>
<br>
We offer our valued colleagues a range of benefits including: -</div><ul><li>
Competitive salary</li><li>
Fully paid management training, company mobile phone &amp; laptop</li><li><b><i>
Jet2holidays</i></b> Management uniform</li><li>
Monthly 1-1 review meetings with your Line Manager</li><li>
Career progression opportunities &amp; development across <b><i>Jet2.com &amp; Jet2holidays</i></b></li><li>
Recommend a friend bonus scheme</li></ul><div><br>
<b>
What will you do in the role?</b><br>
<br>
Supporting your manager, you will <b>Work as One Team</b> with internal &amp; external stakeholders to ensure your team deliver <b>VIP industry leading Customer Service</b> to our all-important customers during their airport journey. You will be provided with comprehensive training to ensure you:
</div><ul><li><b>Create Memories</b> for our customers while managing a fast paced and busy airport environment, working closely with the management team from our award-winning airline <b><i>Jet2.com</i></b>.</li><li><b>
Take Responsibility</b> for managing any flight disruption, serious emergencies &amp; customer escalations using our in-house<b> digital</b> systems.</li><li>
Create &amp; issue monthly rosters alongside our UK based planning team in line with our SLA&rsquo;s and budget.</li><li><b>
Be present </b>for your team and manage their performance by hosting scheduled in-person &amp; virtual team meetings, delivering training to new and existing members of your team &amp; hold individual monthly 1-1 performance and welfare meetings with your team members.</li><li><b>
Collaborate </b>with the Destination Manager, Agent &amp; Transfer Provider, analysing MI &amp; Customer Feedback daily to drive results and improve CSAT&rsquo;s and OTP performance as needed.</li></ul><div><br>
Our <b>Airport Team Leaders</b> are well organised and have a flexible approach to the operation. Working hours will vary each month and will include <b>early starts, late finishes, split shifts </b>&amp;<b> working weekends.</b> As part of our management team, also being on call to support with <b>disruption serious </b>and<b> emergencies. </b>Resolving<b> customer escalations </b>is also a key part of the role.<br>
<br>
Our <b>Airport Team Leaders</b> have a genuine passion for the airport experience and always <b>empower</b> their team to deliver outstanding customer service. In this position, you will effectively <b>manage performance</b> including coaching and development as well as perform a variety of<b> HR</b> tasks. You will also possess the ability to deliver under pressure, analyse MI and Data, support your team, have a positive friendly attitude and be confident in IT processes and skills to use in-house <b>digital systems</b> daily on a laptop.<br>
<br>
<b>What will you need?</b><br>
<br>
You will ideally have experience in <b>Airport/Holiday Operations </b>or similar. Experience of managing a<b> customer-facing </b>team and proven <b>people management</b> skills are essential. Conversational level in the local language is also advantageous.
<br>
<br>
Please note that this is a physically demanding role as you&rsquo;ll be supporting <b>a fast-paced operation</b> and will constantly be on the move.<br>
<br>
You will already hold <b>full right to work documents</b> for <b>Turkiye</b> and be living in the destination or willing to relocate and source your <b>own accommodation.</b><br>
<br>
Due to the level of support required when managing emergency situations in this role you will already be a <b>driver</b> with access to your <b>own motorised vehicle/car with appropriate insurance </b>which you are able to use for work purposes.<b> Business</b> <b>Travel expenses will be reimbursed</b><br>
<br>
<b>Apply today to join the UK&rsquo;s number One Tour Operator!</b> Once you have submitted your application, we will then invite you to complete the recruitment process which includes a short video interview, call with a member of our Talent Acquisition Team and interview with our <b><i>Jet2holidays </i></b>Overseas Operations Management team.<br>
<br>
To meet some of our team and find out what life is like with <b><i>Jet2holidays</i></b> follow us on Facebook: <b><i>Jet2Careers Overseas</i></b><br>
<br>
We look forward to your application &amp; you starting your career with <b><i>Jet2holidays</i></b>!</div></div></div>
</div><div><p><b>Careers With Us</b></p>
<div>Holidays Operations
</div></div><div><p><b>Careers Dept</b></p>
<div>Overseas roles in Destination
</div></div><div><p><b>Careers Team</b></p>
<div>At the Airport &amp; Transfers</div></div></div></div><div></div>

Airport Team Leader - Antalya

Odeabank

<div>
 <p>
  <strong>
   <em>
    CX Assistant Manager
   </em>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   We are looking for an Odealist to create value together!
  </strong>
 </p>
 <p>
  We work in a world where new ideas, bold steps, and learning happen every day. At Odeabank, we measure success not only by results but also by learning, growing, and creating value.
 </p>
 <p>
  We work in a culture that is collaborative, innovative, and open to different perspectives. Everd day, we move forward together for a better experience and a stronger future.
 </p>
 <p>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What Can You Expect?
  </strong>
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull;
  <strong>
   A culture that supports your development:
  </strong>
  Training, mentoring, and continuous learning opportunities
 </p>
 <p>
  &bull;
  <strong>
   Working model:
  </strong>
  A hybrid environment that offers both productivity and balance
 </p>
 <p>
  &bull;
  <strong>
   Inclusive team structure:
  </strong>
  An organizational culture shaped by openness, respect, authenticity, and enthusiasm
 </p>
 <p>
  &bull;
  <strong>
   Sustainable vision:
  </strong>
  Commitment to gender equality, diversity, and sustainability
 </p>
 <p>
  &bull;
  <strong>
   Supportive leadership:
  </strong>
  Managers who value your ideas and encourage sharing
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Min 4+ years of experience in customer experience role
  </li>
  <li>
   Having strong knowledge of persona analysis, customer journey mapping and design thinking methodology preferably in Banking &amp; Finance sector
  </li>
  <li>
   Collaborate with cross-functional agile teams and outsource consultants, to ensure a cohesive and customer-centric approach in decision-making processes.
  </li>
  <li>
   Familiarity with customer experience technologies and tools
  </li>
  <li>
   Experience in data analysis, quantitive and qualitive research methodologies.
  </li>
  <li>
   Solution oriented, analytical thinking and research skills
  </li>
  <li>
   Strong leadership and project management skills.
  </li>
  <li>
   Excellent communication and interpersonal skills.
  </li>
  <li>
   Strong command of written and verbal English
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Descriptions:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Play an active role in creating CX-driven company culture by diffusing CX strategy, customer experience measurements, insights and objectives within the organization.
  </li>
  <li>
   Design customer journeys end-to-end with journey maps, identify pain points and bring innovative improvement suggestions in line with product strategy and CX roadmap
  </li>
  <li>
   Conduct qualitative and quantitative researches to understand customers&rsquo; needs.
  </li>
  <li>
   Analyze customer feedbacks and share the insights obtained with relevant individuals / teams in understandable, actionable formats and monitor CX related KPIs such as NPS, CSAT, CES.
  </li>
  <li>
   Coordinate stakeholders to solve root cause problems and improve experience in touchpoints.
  </li>
  <li>
   Follow industry-international and external, global and national trends and best practices. Create CX benchmark plan to establish a framework for assessing, measuring, and continuously improving our organization's customer experience efforts
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Lead the AI transformation of a leading bank
  </li>
  <li>
   Build and scale impactful AI and advanced analytics solutions
  </li>
  <li>
   Work with senior leaders to shape the organization&rsquo;s data-driven future
  </li>
  <li>
   Be part of a growing AI Center of Excellence
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Benefits:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Private Mixed Health Insurance for you and (if applicable) your spouse and children
  </li>
  <li>
   Corporate Life Insurance
  </li>
  <li>
   Remote Work Support
  </li>
  <li>
   Meal Allowance
  </li>
  <li>
   Birthday Leave
  </li>
  <li>
   Shuttle Service for Head Office Employees
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Odeabank?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Innovative business model focused on investment and technology
  </li>
  <li>
   Odealist teams shaping not only today but also the future
  </li>
  <li>
   Corporate discount agreements with O'Deal
  </li>
  <li>
   Social events, clubs, and employee communities
  </li>
  <li>
   Special occasion celebrations
  </li>
  <li>
   Recognition and reward mechanisms that regularly highlight achievements
  </li>
  <li>
   Well-being seminars
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   If you want to grow in an Odealist culture
  </strong>
  , complete your application now and join us on our journey! 💫
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   *The hiring process at Odeabank includes Human Resources Assessment, relevant manager interviews, and competency-based evaluations.
  </em>
 </p>
 <p>
  <em>
   The offer process begins for candidates who successfully complete all stages.
  </em>
 </p>
 <p>
  <em>
   **Under the Personal Data Protection Law No. 6698, your personal data is processed solely for recruitment purposes during the application process.
  </em>
 </p>
</div>


CX Assistant Manager

<div>
 <p>
  <strong>
   Payment Systems Assistant Manager
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   We are looking for an Odealist to create value together!
  </strong>
 </p>
 <p>
  We work in a world where new ideas, bold steps, and learning happen every day. At Odeabank, we measure success not only by results but also by learning, growing, and creating value.
 </p>
 <p>
  We work in a culture that is collaborative, innovative, and open to different perspectives. Everd day, we move forward together for a better experience and a stronger future.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What Can You Expect?
  </strong>
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  &bull;
  <strong>
   A culture that supports your development:
  </strong>
  Training, mentoring, and continuous learning opportunities
 </p>
 <p>
  &bull;
  <strong>
   Working model:
  </strong>
  A hybrid environment that offers both productivity and balance
 </p>
 <p>
  &bull;
  <strong>
   Inclusive team structure:
  </strong>
  An organizational culture shaped by openness, respect, authenticity, and enthusiasm
 </p>
 <p>
  &bull;
  <strong>
   Sustainable vision:
  </strong>
  Commitment to gender equality, diversity, and sustainability
 </p>
 <p>
  &bull;
  <strong>
   Supportive leadership:
  </strong>
  Managers who value your ideas and encourage sharing
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for a strategic and results-oriented Assistant Manager to join our Payment Systems team. This role plays a key part in shaping and growing our credit and debit card business, focusing on product vision, customer experience, and business impact.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   General Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor's or Master&rsquo;s Degree from a university in Business Administration, Engineering or related fields
  </li>
  <li>
   7 - 10 years experiences in payment systems, product/portfolio management, marketing, product development in banks. Credit/debit card knowledge is must.
  </li>
  <li>
   Care deeply about user experience and passionate about problem solving,
  </li>
  <li>
   Strong reporting and analytical thinking skills
  </li>
  <li>
   Efficient time management, planning and project prioritization skills
  </li>
  <li>
   Strong interpersonal skills and able to work in a team environment
  </li>
  <li>
   Advanced level of MS Office programs
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibility
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Take ownership of credit and debit card products across their full lifecycle, from design and positioning to performance tracking.
  </li>
  <li>
   Develop and execute strategies to drive customer acquisition, activation, spending, and retention.
  </li>
  <li>
   Monitor market trends and competitor activities to identify growth opportunities and define differentiation points.
  </li>
  <li>
   Collaborate with internal teams (marketing, CRM, analytics, legal) to build customer-centric journeys and campaigns.
  </li>
  <li>
   Coordinate with IT and vendors to implement card features and digital enhancements aligned with product strategy.
  </li>
  <li>
   Support digitalization initiatives such as card-on-file, mobile wallet integrations, and instant card issuance.
  </li>
  <li>
   Work closely with card schemes (Visa, Mastercard) to leverage new capabilities and partnership opportunities.
  </li>
  <li>
   Analyze product and campaign performance, translate insights into actionable improvements.
  </li>
  <li>
   Ensure compliance with local regulations while designing seamless and innovative customer experiences.
  </li>
  <li>
   Contribute to the strategic roadmap of the Payment Systems division, aligning card initiatives with broader banking goals.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Benefits:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Private Mixed Health Insurance for you and (if applicable) your spouse and children
  </li>
  <li>
   Corporate Life Insurance
  </li>
  <li>
   Remote Work Support
  </li>
  <li>
   Meal Allowance
  </li>
  <li>
   Birthday Leave
  </li>
  <li>
   Shuttle Service for Head Office Employees
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Odeabank?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Innovative business model focused on investment and technology
  </li>
  <li>
   Odealist teams shaping not only today but also the future
  </li>
  <li>
   Corporate discount agreements with O'Deal
  </li>
  <li>
   Social events, clubs, and employee communities
  </li>
  <li>
   Special occasion celebrations
  </li>
  <li>
   Recognition and reward mechanisms that regularly highlight achievements
  </li>
  <li>
   Well-being seminars
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   If you want to grow in an Odealist culture
  </strong>
  , complete your application now and join us on our journey! 💫
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   *The hiring process at Odeabank includes Human Resources Assessment, relevant manager interviews, and competency-based evaluations.
  </em>
 </p>
 <p>
  <em>
   The offer process begins for candidates who successfully complete all stages.
  </em>
 </p>
 <p>
  <em>
   **Under the Personal Data Protection Law No. 6698, your personal data is processed solely for recruitment purposes during the application process.
  </em>
 </p>
</div>


Payment Systems Assistant Manager

Citi

<div><div><div>Job Req Id:</div>
<div>26961256</div>
</div><div><div>Location(s):</div>
<div>Istanbul, Istanbul, Turkey</div>
</div><div><div>Job Type:</div>
<div>Hybrid</div>
</div><div><div>Posted:</div>
<div>May. 05, 2026</div></div></div>
<br><div><h2 class="jobSectionHeader"><b>Discover your future at Citi</b></h2>
<p>Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you&rsquo;ll have the opportunity to grow your career, give back to your community and make a real impact.</p>
<h2 class="jobSectionHeader"><b>Job Overview</b></h2>
<p>The Institutional Customer Service Team Leader is an intermediate management-level position responsible for ensuring that the CitiService Team executes the processes in line with policies and procedures, providing full leadership and direction of a team to provide services, client resolution and support in coordination with the Customer Service team.</p><p></p><p>
The overall objective of this role is to ensure the seamless delivery of customer service support to external clients.<br>
<br>
<b>Responsibilities:</b></p><ul><li>
Manage Customer Service unit typically consisting of multiple teams of non-exempt staff performing related tasks (e.g., customer service, training, business planning and analysis)</li><li>
Evaluate employee performance and provide recommendations for pay increases, budget and resource planning, promotions, terminations, etc.</li><li>
Ensure team task/service quality by applying in-depth disciplinary knowledge of policies, concepts and procedures within own area</li><li>
Provide solutions and influence decisions with potential for broader organizational impact</li><li>
Ensure all local regulations and institutional standards; policies, procedures including Compliance and reporting requirements are met.</li><li>
Contribute to the development of new customer service techniques, models and plans, as needed, and recommend and support new process enhancements/work procedures with broad scope of impact</li><li>
Conduct periodic service reviews with agreed reporting, developing action plans to confirm commitment and optimize service levels</li><li>
Responsible for client satisfaction and delivery of end results by influencing decisions and addressing variable (occasionally complex) issues with substantial potential impact</li><li>
Lead or support special projects and/or task forces and negotiate with external parties, as needed</li><li>
Deliver a high-quality service experience across the client base and inform clients of ongoing market initiatives</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.</li><li>
Perform monitoring of key controls. Risk Assessment Model that provides a monthly / quarterly / annually assessment of the risk control environment. Implement and execute effective controls to detect risk areas, weaknesses &amp; issues and develop corrective action plan where needed. Keep documented evidence of control implementation plan and compensating controls.</li><li>
Involve in global, cluster initiatives and forums to represent the team and country.</li></ul><p></p><p><b>
Qualifications:</b></p><ul><li>
Over 10 Years experience in service or call center management</li><li>
Previous experience in financial services</li><li>
Management and decision-making skills</li><li>
Proven self-reliance, self-motivation, and accountability to complete objectives with limited supervision</li><li>
Demonstrated ability to lead teams to deliver results</li><li>
Ability foster a work environment of coaching, feedback and open communication</li><li>
Demonstrated ability to identify and recommend opportunities to improve operating efficiency and customer satisfaction</li><li>
Demonstrated organizational and problem-solving skills</li><li>
Able to work successfully in a high-pressure environment and closely with peer group</li><li>
Advanced level English</li><li>
Remote management and coordination capabilities</li></ul><p></p><p><b>
Education:</b></p><ul><li>
Bachelor's degree/University degree or equivalent experience</li></ul><p>
-</p><h2 class="jobSectionHeader"><b>
Job Family Group:
</b></h2>Customer Service<p>
-</p><h2 class="jobSectionHeader"><b>
Job Family:</b></h2>
Institutional Customer Service<p>
-</p><h2 class="jobSectionHeader"><b>
Time Type:</b></h2>
Full time<p>
-</p><h2 class="jobSectionHeader"><b>
Most Relevant Skills
</b></h2>Please see the requirements listed above.<p>
-</p><h2 class="jobSectionHeader"><b>
Other Relevant Skills
</b></h2>For complementary skills, please see above and/or contact the recruiter.<p>
-</p><p><i>
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</i></p><p></p><p><i>
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </i><i>Accessibility at Citi</i><i>.</i><br>
<br>
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Institutional Customer Service Team Leader

Multinet | UP

<div>
 <p>
  <strong>
   Discover Multinet Up
  </strong>
 </p>
 <p>
  Starting its operations in 1999 with a meal card solution developed to meet the lunch needs of office workers, and becoming a subsidiary of the French Up Group in 2010, we are now a group serving in dozens of different areas.
 </p>
 <p>
  Institutions that choose our solutions gain significant advantages in cost efficiency and operational effectiveness in expense management, as well as in employee satisfaction and loyalty. As Multinet Up, we value the benefits we provide to the individuals who are the ultimate users of our solutions as much as we consider the needs of the institutions. From a secure, practical, next-generation payment experience to the widespread availability of spending points, the diversity of digital usage options, and the collaborations we have developed, we offer a 360-degree designed set of advantages.
 </p>
 <p>
  In 2016, we consolidated all our R&amp;D activities under one roof and transformed our IT department into a technopark company. Our technology company, Inventiv, operates in the fields of mobile payment, mobile application solutions, and cybersecurity.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Privileges of Joining the Multinet Up Family
  </strong>
 </p>
 <p>
  <strong>
   Flexible Work Arrangement:
  </strong>
  With our hybrid work model, you have the flexibility to work from the office or from home.
 </p>
 <p>
  <strong>
   Two Continents, One Company:
  </strong>
  We have offices on both the Asian and European sides of Istanbul. Choose the office that's most convenient for you.
 </p>
 <p>
  <strong>
   Supportive and Agile Work Environment:
  </strong>
  We promote teamwork and have a fast and efficient work culture.
 </p>
 <p>
  <strong>
   Career Development:
  </strong>
  We value your professional growth and offer various training and development opportunities.
 </p>
 <p>
  <strong>
   Social Events:
  </strong>
  We organize fun and social activities that strengthen team spirit.
 </p>
 <p>
  <strong>
   Birthday Leaves:
  </strong>
  Enjoy a special day off on your birthday to celebrate and have fun!
 </p>
 <p>
  <strong>
   Special Support for Women Employees:
  </strong>
  We provide maternity and motherhood assistance, celebrate Women's Day with a holiday, and collaborate with the Women in Sales Network Program to support our female sales teams.
 </p>
 <p>
  <strong>
   We're There for Our Parents:
  </strong>
  We offer leave for our employees to spend special moments with their families, such as on report card days.
 </p>
 <p>
  <strong>
   Award-Winning Employee Experience
  </strong>
 </p>
 <p>
  We are proud to be recognized with the
  <strong>
   Excellent Employee Experience Certification
  </strong>
  from Happy Place to Work and the
  <strong>
   Best Employee Experience Company
  </strong>
  award from Nice Medya.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are currently seeking a
  <strong>
   ''Customer Service Team Lead''
  </strong>
  to join our team with the following qualifications:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree
  </li>
  <li>
   Minimum of 3 years of experience in team management
  </li>
  <li>
   Proficiency in MS Office applications
  </li>
  <li>
   Proven ability to thrive in a fast-paced, multitasked, results-oriented environment
  </li>
  <li>
   Strong written and verbal communication skills
  </li>
  <li>
   Excellent analytical skills with experience in report preparation and analysis
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <ul>
  <li>
   Manage daily operations of the customer service team
  </li>
  <li>
   Conduct performance evaluations of team members and develop improvement plans
  </li>
  <li>
   Analyze customer feedback and implement strategies for enhancement
  </li>
  <li>
   Optimize customer service processes and procedures
  </li>
  <li>
   Design training programs to ensure high-quality customer service
  </li>
  <li>
   Stay updated with new customer service technologies and tools
  </li>
  <li>
   Collaborate with other departments to enhance overall customer experience
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Our Team
  </strong>
 </p>
 <p>
  We remember to have fun while we are working, constantly learn from each other and know that ongoing and open communication opens every door. Would you like to join us? Remember: It does not matter where you live, because we offer a hybrid working model regardless of location.
 </p>
 <p>
  <br/>
 </p>
 <p>
  *6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu kapsam&inodot;nda verilerinizin i&scedil;lenmesinden do&gbreve;an haklar&inodot;n&inodot;z ve &ldquo;&Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni&rdquo;mize Multinet Up web sitemizden ula&scedil;abilirsiniz.&rdquo;
 </p>
</div>


Customer Service Team Lead

Atlas Copco Group

<p></p><div><div><h2 class="jobSectionHeader"><b>Your role
</b></h2><p>As a Service Sales Engineer, your mission is to drive sales growth for our service business by leveraging your technical expertise and understanding of customer needs. Reporting to the Regional Sales Manager, you will work closely with the engineering and service product teams to implement effective service sales strategies.<br>
<br>
<br>
</p><p>You will
</p><ul><li>Plan and prioritize service sales activities and customer interactions to achieve business targets.
</li><li>Collaborate with the service aftermarket team to provide exceptional after-sales service, ensuring high customer satisfaction.
</li><li>Analyze market trends and provide management with accurate information on pricing, competitive activities, and regional issues.
</li><li>Monitor and report on service sales activities, preparing weekly and monthly reports, while keeping the CRM updated with customer visit reports, opportunities, and quotation statuses.
</li><li>Work with cross-functional teams to coordinate activities that maximize customer relationships and business outcomes.
</li></ul><h2 class="jobSectionHeader"><b>To succeed, you will need
</b></h2><p>We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
</p><ul><li>University degree or above, majored in Mechanical Engineer, Electrical/Electronics Engineering or Mechatronics Engineering.
</li><li>Excellent communication and interpersonal skills, with the ability to build trusted relationships with customers and distributors.
</li><li>Strong IT skills and confidence using CRM systems or willingness to learn (e.g., Salesforce).
</li><li>Good organisation and time management, with a proactive approach to planning and delivering results.
</li><li>Able to travel frequently (up to 80% of the time).
</li><li>Good command of English (written and spoken)
</li><li>Holder of a Class B driving license
</li></ul><h2 class="jobSectionHeader"><b>In return, we offer
</b></h2><ul><li>Culture of trust and accountability
</li><li>Lifelong learning and career growth
</li><li>Innovation powered by people
</li><li>Comprehensive compensation and benefits
</li><li>Health and well-being
</li></ul><h2 class="jobSectionHeader"><b>Job location
</b></h2><p>This role requires residence in Kayseri, Turkey.
</p><h2 class="jobSectionHeader"><b>Contact information</b></h2></div></div>
<br><div><div><div><div><div><div><div><div><div>Company: Atlas Copco Group
</div></div><br>
</div></div></div></div><div><div><div><div><div><div>Functional area: </div><div>Sales
</div></div><br>
<div><div>Location: </div><div>T&uuml;rkiye
</div></div><br>
<div><div>City: </div><div>Kayseri
</div></div><br>
<div><div>On-site/remote: </div><div>On-Site
</div></div><br>
<div><div>Brand: </div><div>Atlas Copco
</div></div><br>
<div><div>Company Name: </div><div>Atlas Copco Makinalari Imalat AS
</div></div><br>
<div><div>Date of Posting: </div><div>April 21, 2026
</div></div><br>
<div><div>Last day to apply: </div><div>May 31, 2026
</div></div><br>
</div></div></div></div><div>Apply for this position</div></div></div></div>

Service Sales Engineer-Kayseri

Explore 356+ Customer service manager in Turkey this May. Find roles across top companies and apply now to boost your career.