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1st level service desk agent Jobs in Turkey

1st level service desk agent

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assistant store manager

customer service manager

Sherwin-Williams

<div><p>The Sherwin-Williams Industrial Wood coatings team in T&uuml;rkiye is looking for a motivated and driven Sales Representative who will drive sales through relationships with direct customers and through distribution channels.</p><p>
Note that this is a mid to entry level Sales position and not a Sales Manager or Senior role.</p><p></p><p><br>
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:</p>
<p>
Life &hellip; with rewards, benefits and the flexibility to enhance your health and well-being
<br>
Career &hellip; with opportunities to learn, develop new skills and grow your contribution
<br>
Connection &hellip; with an inclusive team and commitment to our own and broader communities
<br>
It's all here for you... let's Create Your <b>Possible</b></p>
<p>
Eligibility to Work
<br>
You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.</p>
<p>
Equal Opportunity Employer<br>
An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.</p>
<p>
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.</p><p>
The Sales Representative is responsible for growing market share by identifying and selling to prospective customers/target accounts. Their role includes:</p><ul><li>
Travel to existing customers, handle daily business and provide technical service and consultancy to them.</li><li>
Searching for and creating new business opportunities in accordance with business needs, possibilities and capacity.</li><li>
Collecting reliable customer/territory information and estimating individual customer potential.</li><li>
Conducting competitive product testing and comparisons to Sherwin-Williams and identifying current competitors&rsquo; strengths and weaknesses and Sherwin-William&rsquo;s competitive advantage.</li><li>
Developing a territory market development plan and obtaining approval.</li><li>
Developing a strategy to sell to target customers and identifying items or product categories that require specific attention in support of this strategy.</li><li>
Developing a weekly selling plan and conducting sales calls accordingly, occasionally in conjunction with the Sales Manager.</li><li>
Determining where the customer is in the overall selling process and what steps are necessary to accelerate the process.</li><li>
Conducting product demos to support the selling process.</li><li>
Accessing product/technical information to support customers&rsquo; application requirements.</li><li>
Completing required call and expense reports on a timely basis.</li><li>
Identifying products and quantities that must be carried in inventory to support customer needs and communicating this to the servicing facility.</li><li>
Identifying potential problems and working with the Sales Manager to resolve.</li><li>
Handling customer complaints within the lines of authority and managing the process to resolution.</li><li>
Assisting the Sales Manager / Director in the resolution of product supply problems.</li><li>
Positively representing and promoting our company, materials, solutions, service and other business benefits.</li><li>
Following and implementing all applicable organisational and local legislation.</li><li>
Planning their work effectively with respect of time and stated targets.</li><li>
Creating and using proper market knowledge.</li></ul><ul><li><p><b>
Formal Education Preferred: </b>Higher level education in a related field.</p></li><li><p><b>
Knowledge &amp; Experience: </b>3-4 years<b> </b>Sales experience in the Coatings industry; Key Account Management experience would be advantageous; Knowledge of the Coatings Industry in T&uuml;rkiye.</p></li><li><p><b>
Skill Requirements: </b>Good computer skills; Strong communication and interpersonal skills; Ability to work with all levels of internal and external contacts; Ability to interface effectively with sales, technical and manufacturing management. A good understanding of Business English is preferable.</p></li><li><p><b>
Travel Requirements (time spent away from home or other typical office location):</b> +-75%</p></li></ul></div><p></p>

Sales Representative Türkiye - Industrial Wood Coatings

Atlas Copco Group

<p></p><div><div><p>Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
</p><p><b>Join us on our journey for a better tomorrow.
</b></p></div><div><h2 class="jobSectionHeader"><b>Your role<br>
</b></h2><p>As a Service Sales Engineer, your mission is to drive sales growth for our service business by leveraging your technical expertise and understanding of customer needs. Reporting to the Regional Sales Manager, you will work closely with the engineering and service product teams to implement effective service sales strategies.<br>
<br>
<br>
</p><p>You will
</p><ul><li>Plan and prioritize service sales activities and customer interactions to achieve business targets.
</li><li>Collaborate with the service aftermarket team to provide exceptional after-sales service, ensuring high customer satisfaction.
</li><li>Analyze market trends and provide management with accurate information on pricing, competitive activities, and regional issues.
</li><li>Monitor and report on service sales activities, preparing weekly and monthly reports, while keeping the CRM updated with customer visit reports, opportunities, and quotation statuses.
</li><li>Work with cross-functional teams to coordinate activities that maximize customer relationships and business outcomes.
</li></ul><h2 class="jobSectionHeader"><b>To succeed, you will need<br>
</b></h2><p>We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
</p><ul><li>University degree or above, majored in Mechanical Engineer, Electrical/Electronics Engineering or Mechatronics Engineering.
</li><li>Excellent communication and interpersonal skills, with the ability to build trusted relationships with customers and distributors.
</li><li>Strong IT skills and confidence using CRM systems or willingness to learn (e.g., Salesforce).
</li><li>Good organisation and time management, with a proactive approach to planning and delivering results.
</li><li>Able to travel frequently (up to 80% of the time).
</li><li>Good command of English (written and spoken)
</li><li>Holder of a Class B driving license
</li></ul><h2 class="jobSectionHeader"><b>In return, we offer
</b></h2><ul><li>Culture of trust and accountability
</li><li>Lifelong learning and career growth
</li><li>Innovation powered by people
</li><li>Comprehensive compensation and benefits
</li><li>Health and well-being
</li></ul><h2 class="jobSectionHeader"><b>Job location<br>
</b></h2><p>This role requires you to work in Istanbul, Turkey.
</p><h2 class="jobSectionHeader"><b>Contact information</b></h2></div></div>
<br><div><div><div><div><div><div><div><div><div>Company: Atlas Copco Group
</div></div><br>
</div></div></div></div><div><div><div><div><div><div>Functional area: </div><div>Sales
</div></div><br>
<div><div>Location: </div><div>T&uuml;rkiye
</div></div><br>
<div><div>City: </div><div>Istanbul
</div></div><br>
<div><div>On-site/remote: </div><div>Hybrid
</div></div><br>
<div><div>Brand: </div><div>Atlas Copco
</div></div><br>
<div><div>Company Name: </div><div>Atlas Copco Makinalari Imalat AS
</div></div><br>
<div><div>Date of Posting: </div><div>June 1, 2026
</div></div><br>
<div><div>Last day to apply: </div><div>June 30, 2026
</div></div><br>
</div></div></div></div><div>Apply for this position</div></div></div></div>

Service Sales Engineer-Istanbul Asia

FETIS Group

<div><h2 class="jobSectionHeader"><b>The company</b></h2><p>
POWER TK A.Ş. has been the appointed distributor of Perkins in T&uuml;rkiye since its establishment in 2013. The company specializes in the distribution of Perkins engines and spare parts, as well as the service and maintenance of Perkins diesel engines. Our company is part of the F&Eacute;TIS Group, a French family-owned company founded in 1978. Today, the Group operates in 22 countries across Europe, Asia, Middle East and Africa, supported by more than 660 employees worldwide.</p><h2 class="jobSectionHeader"><b>
Post description</b></h2><p><br>
The OEM Spare Parts Key Account Manager will be responsible for developing and maintaining long-term relationships with key OEM customers, identifying new business opportunities, and driving profitable sales growth. The role requires a strong combination of commercial skills, technical understanding, and customer relationship management capabilities.</p><p><br>
</p><p><b>Key Responsibilities</b></p>
<ul><li>Manage and develop relationships with existing OEM and industrial customers while identifying new business opportunities.</li>
<li>Conduct regular customer visits to understand customer needs and provide appropriate technical and commercial solutions.</li>
<li>Manage customer requests and complaints in coordination with relevant internal teams.</li>
<li>Monitor market trends, customer expectations, and competitor activities to identify new sales opportunities.</li>
<li>Maintain accurate CRM records and prepare regular sales and visit reports.</li>
<li>Contribute to the achievement of sales, revenue, and gross margin targets.</li><br>
</ul><br>
<p><b>Qualifications</b></p>
<ul><li>Bachelor's degree in Engineering, Business Administration, Economics, or a related field. Master Degree is a plus.</li>
<li>Minimum 5 years of B2B sales experience.</li>
<li>Experience in OEM sales, aftermarket spare parts, material handling equipment, industrial machinery, construction equipment, agricultural machinery, hydraulic systems, power transmission products, bearings, filtration systems, or industrial components sectors is highly preferred.</li>
<li>Proven track record in key account management and business development.</li>
<li>Strong negotiation and relationship-building skills.</li>
<li>Commercial mindset with focus on sales growth and profitability.</li>
<li>Ability to understand technical products and customer requirements.</li>
<li>Proficiency in MS Office and CRM systems, knowledge of IFS is a plus.</li>
<li>Good command of English (written and spoken).</li>
<li>Valid driver's license and willingness to travel frequently within Turkey.</li></ul></div>

Key Account Manager (PSR) F/M

Cytiva

<div><div><div>Job Description</div></div><div><div><div><div><div><div><div><div><div><p><b>
Bring more to life.</b></p><p></p><p>
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?</p><p></p><p>
At Cytiva, one of Danaher&rsquo;s 15+ operating companies, our work saves lives&mdash;and we&rsquo;re all united by a shared commitment to innovate for tangible impact.</p><p></p><p>
You&rsquo;ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher&rsquo;s system of continuous improvement, you help turn ideas into impact &ndash; innovating at the speed of life.</p><p></p><p>
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.</p><p></p><p>
At Cytiva you will be able to continuously improve yourself and us &ndash; working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.</p><p></p><p>
Learn about the Danaher Business System which makes everything possible.</p><p></p><p>
The <b>Field Service Engineer (f/d/m) </b>is responsible for:</p><ul><li><p>
Conducts service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts.</p></li><li><p>
Diagnoses system failures and determines most cost-effective solution. Escalates complex issues to greater level of technical support or quality reporting system.</p></li><li><p>
Responds to customer support calls within an assigned territory.</p></li></ul><p></p><p>
This position reports to the Zone Service Manager and will be fully remote.</p><p></p><p><b>
What you will do:</b></p><ul><li><p>
Proactive appointment planning for service visits with support from customer care team.</p></li><li><p>
Installation, preventative maintenance and repair of our standard research and process systems as well as customized process systems.</p></li><li><p>
Performance of qualification and requalification of Cytiva equipment in GMP environment.</p></li></ul><p></p><p><b>
Who you are:</b></p><ul><li><p>
Bachelor or Engineer degree in mechanical/electronical engineering, biomedical engineering or mechatronics or adjacent field.</p></li></ul><ul><li><p>
Fluent in Turkish and English language, other European language or arabic skills will be a plus.</p></li><li><p>
High interest for technique and analytical skills, problem solving mindset</p></li></ul><p></p><p><b>
Travel, Motor Vehicle Record &amp; Physical/Environment Requirements:</b></p><ul><li><p>
Willingness for regular travel (Turkey &amp; International) incl. regular overnight stays</p></li><li><p>
Valid driving licence B.</p></li><li><p>
Ability to lift, move or carry equipment up to 25 kg.</p></li></ul><p></p><p><b>
It would be a plus if you also possess previous experience in:</b></p><ul><li><p>
Chromatography techniques.</p></li><li><p>
Bio-reactors.</p></li></ul></div></div></div></div></div></div></div></div></div><p></p><p>
Join our winning team today. Together, we&rsquo;ll accelerate the real-life impact of tomorrow&rsquo;s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.</p><p></p><p>
For more information, visit www.danaher.com.</p></div>

Field Service Engineer - Biotechnology

Cosentino

<p></p><div><div><div><div><div>Menderes, TR, 35470
</div></div></div></div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>What are we looking for</b></h2>
</div><div><p>
Cosentino Izmir team is looking for an Architect &amp; Designer Sales Manager in order to grow the Commercial Area of the business. The Architect &amp; Designer Sales Manager in in charge of obtain design specifications from an existing portfolio of Architects and Specifiers and develop new business with key project accounts in the area.<br>
Candidate should be self-sufficient, resilient with a hunter mentality, and strong work ethic and flexible attitude.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What you will do</b></h2>
</div><div><ul><li>Creates short- and long-term sales plans to penetrate architectural and design firms, developers, corporate accounts, new property owners and services providers to gain specifications and sales of work surfaces, flooring, interior cladding, and exterior facades.</li>
<li>Develops new project opportunities through personal sales efforts and professional relationships with architects, designers, building owners and property management firms involved with new development or renovation work for existing building interiors and exteriors.</li>
<li>Promotes organization&rsquo;s products in formal presentations to architects, designers, and targeted organizations.</li>
<li>Executes sales plans created within agreed upon timelines from the customer or Cosentino Management.</li>
<li>Maintains accurate relationship, product placement &amp; project details with updated developments within project management database (Sales Force CRM).</li>
<li>Manages the sales development of Cosentino surfacing products.</li>
<li>Exterior applications within the core geography by maintaining a constant awareness of markets and pursues profitable opportunities focused on organizational growth.</li>
<li>Actively represents and promotes Cosentino to the community through hosting and attendance of local chapter events.</li>
<li>Responsible for the timely management and communication across all parties to ensure successful sales implementation of programs including u dating sales collateral, product technical data and information, samples, mockups, and proposals.</li>
<li>Manages own sales budget and maintains discipline to stay within assigned sales and expense budgets on a monthly, quarterly, and annual basis.</li>
<li>Assist with corporate account roll out programs on a regional basis as needed. This task may require travel outside of the assigned geography to call on owners, fabricators and installation contractors to facilitate and manage successful multi-location roll out programs. Advance notice will be given to employee regarding travel.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>What you need to succeed</b></h2>
</div><div><p>
EXPERIENCE<br>
Must have at least 4-5 years of experience in a similar role.<br>
SKILLS<br>
Must be local.<br>
Ideally with some experience in fa&ccedil;ades.<br>
EDUCATION<br>
 Ideally bachelor&rsquo;s degree.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What we do offer</b></h2>
</div><div><p>
You will develop your career in the world leader in the production and distribution of innovative surfaces for architecture and design, the Cosentino Group being responsible for the projects all around Izimr.<br>
Benefits: Company car + sales bonus included + health insurance.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
About Cosentino</b></h2>
</div><div><p>
At COSENTINO, our purpose is to inspire People through innovative and sustainable spaces. We are the world-leading producer of architectural and decorative surfaces. Our products are designed to provide innovative and functional solutions for either home and business spaces, such as Kitchen and Baths worktops, outdoor open spaces, facades, etc. Innovation, sustainability, functionality, and beauty describe our value proposition to the different market stakeholders and end Clients. www.cosentino.com With a presence in more than 100 Countries and 5 continents, our business keeps growing consistently in all the geographies. as well as career opportunities for Talented people like you.<br>
Cosentino is an Equal Opportunity/Affirmative Action Employer and Prohibits Discrimination and Harassment of Any Kind: Cosentino is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cosentino are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Cosentino will not tolerate discrimination or harassment based on any of these characteristics.&quot;</p></div></div></div>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>Privacy Policy</b></h2><p><b>
Data Controller</b>: COSENTINO GLOBAL, S.L.U.</p>
<p><b>Purpose</b>: to process your contact request for the installation of products by COSENTINO&rsquo;s professional partners.</p>
<p><b>Rights</b>: access, correction, deletion, objection, limitation of processing, transfer of data or withdrawal of consent, to Ctra. Baza a Hu&eacute;rcal-Overa, km 59 &ndash; 04860 Cantoria (Almer&iacute;a), or to gdpr@cosentino.com.</p>
<p>For further information on the processing of your data, please refer to our Privacy Policy.</p><br>
</div></div><p><br>
<b>Job Segment: </b>Outside Sales, Sales Management, Manager, Sales, Management</p></div>

Commercial & Design Sales Manager

International Federation of Red Cross and Red Crescent Societies

<p></p><div><div><div><div><b>Vacancy No.</b></div>
<p>S17751</p>
<div><b>Category of Contract</b></div>
<p>International</p>
<div><b>Position Type</b></div>
<p>International</p>
<div><b>Application Deadline</b></div>
<p>17/06/2026</p>
<div><b>Job Posted On</b></div>
<p>04/06/2026</p>
<div><b>Duty Station</b></div>
<p>Based in Ankara, Turkey or Beirut, Lebanon</p>
<div><b>Country</b></div>
<p>TURKEY</p>
<div><b>Grade</b></div>
<p>C1</p>
<div><b>Duty Station Status</b></div>
<p>Non Family Duty Station</p>
<div><b>Accompanied Status</b></div>
<p>Non-Accompanied</p>
<div><b>Duration</b></div>
<div>6 months</div>
</div></div><p></p><div><h2 class="jobSectionHeader"><b>Organizational Context</b></h2>
<p></p><p>The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world&rsquo;s largest humanitarian network, with 191-member National Red Cross and Red Crescent Societies. IFRC uses the Triple R &ndash; response, resilience and respect &ndash; to deliver on Strategy 2030. IFRC responds to disast`ers and crises, ensuring timely, coordinated and locally led humanitarian action. IFRC supports its members in building community resilience in the areas of climate and environment, health and wellbeing, and migration and displacement. IFRC promotes respect for our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality, including in our work on values, power and inclusion. The IFRC focuses throughout on our core mandate &ndash; our raison d&rsquo;&ecirc;tre &ndash; of strategic and operational coordination, humanitarian diplomacy, National Society development, and accountability.</p>
<p>
IFRC is led by its Secretary General and has its Headquarters in Geneva and five regional offices in Africa (Nairobi); the Americas (Panama); Asia Pacific (Kuala Lumpa); Europe (Budapest); and MENA (Beirut) as well as representation offices, service centres and delegations across the globe.</p>
<p>
IFRC has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the Red Cross and Red Crescent Movement, including sexual exploitation and abuse, sexual harassment and other forms of harassment, abuse of authority, discrimination, and lack of integrity (including but not limited to financial misconduct). IFRC also adheres to strict child safeguarding principles.</p>
<p>
IFRC has launched an Emergency Appeal for Iran that is coordinated from the IFRC Delegation in Tehran with the support of the MENA regional office team. IFRC, ICRC and numerous Partner National Societies are supporting this operation by deploying experts and their capacities to provide coordinated crisis response in Iran. Operations are led and coordinated from the country-level whenever possible, integrated under existing Country Delegation, through Operations Manager. Given the complexity and demand of procurement and supply chain to Iran, the Supply Chain and Procurement Delegate will support the Iran Delegation from outside the country and roving as necessary to facilitate the supply chain.</p><p></p>
<h2 class="jobSectionHeader"><b>Job Purpose</b></h2>
<p></p><p>The primary responsibility of the Supply Chain and Procurement Delegate involves the coordination and support of country-level procurement services to enable the delivery of logistics and procurement services in-line with Global Humanitarian Services &amp; Supply Chain Management (GHS&amp;SCM) strategy and IFRC procedures ensuring right quality and value for money procurement service that meets the requests of services users in emergency operations. The role is primarily focused on conducting all international procurement and supply chain activities for and on behalf of IFRC Iran Delegation. The Supply Chain and Procurement Delegate will work closely with the Supply Chain Teams for delivery of logistics services with responsibility for procurement activities e.g. ensuring local sourcing, timely deliveries, quality of goods and services, local market research. The Supply Chain and Procurement Delegate may play an active role in training and supporting other IFRC and NS personnel in relevant procurement activities and supports the NS to ensure alignment in cross-function activity.</p><p></p>
<h2 class="jobSectionHeader"><b>Job Duties and Responsibilities</b></h2>
<p></p><p><b>Supply Chain</b></p>
<ul>
<li>Supply chain plans are continuously updated, considering the most effective options to deliver goods.</li>
<li>Ensure effective co-ordination with IFRC team in Iran and the National Society&rsquo;s Supply Chain Services to enable integration and the delivery of a value-added sustainable supply chain services.</li>
<li>Manage supply chain risks including the specific requirements of importation to Iran, preparation and managing risk registers</li>
<li>Manage Mobilization ensuring that the most efficient supply chain is applied.</li>
<li>Manage donors&rsquo; relations for in-kind donations as per the National Society list of needs as well as the IFRC Mobilization Table</li>
<li>Monitor international transportation, sourcing and operations, and take proactive actions to resolve potential delays and bottlenecks, with the support of the MENA office.</li>
<li>Information management and coordination of information flow.</li>
<li>Supply chain reporting consolidation and communication.</li>
<li>Liaison with Turkish Kizilay for the facilitation of supply chain to Iran as per the agreement with the IFRC.</li>
<li>Liaise with other National Societies that could support the transit and dispatchment of goods as necessary.</li>
</ul>
<p><b>Procurement</b></p>
<ul>
<li>Carry out operational and tactical procurement for Iran, in strong coordination with regional and global operational procurement team, and strategic sourcing team</li>
<li>Provide procurement support to operation manager in the identification and development of procurement strategy within programme plans.</li>
<li>Work in close collaboration with Operational GHS&amp;SCM Units to ensure that the best sourcing strategy is used.</li>
<li>Provide support and guidance to in country operating National Societies and IFRC partners on procurement related matters.</li>
<li>Ensure procurement activities comply with IFRC procedures, regulations and standards.</li>
<li>Plan, co-ordinate and organize country-level IFRC procurement activities in full compliance with IFRC Procurement Procedures and best practices to enable a high-quality, efficient and cost-effective procurement process that meets the requests of the services users.</li>
<li>To directly negotiate with key suppliers within the category/procurement area to ensure the provision of the goods and services meeting present and anticipated requirements.</li>
<li>Research market intelligence on different supplies and maintain accurate and up-to-date supplier database for supplies</li>
<li>Liaise with relevant field level operational partners and governmental bodies and keep up to date with local market conditions to enable delivery of most efficient procurement service.</li>
<li>Maintain and communicate comprehensive data of all goods and services procured at a country level, and registered suppliers to enable GHS&amp;SCM to evaluate and instigate opportunities to consolidate supplier commercial arrangements for the benefit of the IFRC and its country partners.</li>
</ul><p></p>
<h2 class="jobSectionHeader"><b>Job Duties and Responsibilities (continued)</b></h2>
<p></p><ul><li>Carry accountability for ensuring that all procured goods and services are compliant with IFRC regulations and quality standards, are fit for purpose and inspection compliant.</li>
<li>To fully support the establishment of National FAs and implementation of regional/global FA</li>
<li>Provide procurement advice and technical support to other country level IFRC functions to ensure a coordinated IFRC procurement service.</li>
<li>Provide support and training to national procurement staff, volunteers and National Societies (NS) to improve the quality of procurement services within the Red Cross Red Crescent Movement, promote adherence to best practice principles and compliance with necessary regulation, legislation and IFRC procedures.</li>
<li>Support the NS in managing, evaluating and reporting upon procurement activity which meets delivery, budget and quality targets in-line with GHS&amp;SCM procedures and country procurement plans.</li>
<li>Ensure compliance with donor and audit requirements; keep all procurement files complete and up to date.</li>
</ul>
<p><b>Key Stakeholders (internal)</b></p>
<ul>
<div><ul><li>IFRC Global Humanitarian Services and Supply Chain Management related personnel.</li>
<li>National Society / IFRC Country Office in Iran.</li>
</ul>
</div></ul><p><b>Key stakeholders (external):</b></p>
<ul>
<div><ul><li>Other Internal and External supply chain stakeholders, including, but not limited to: ICRC, Governmental agencies, manufacturing and transportation Suppliers and agents, International NGOs etc.</li>
<li>Regulatory authorities</li>
</ul>
</div></ul><p>Network of peers in other agencies</p><p></p>
<h2 class="jobSectionHeader"><b>Education</b></h2>
<p></p><p>Required</p>
<ul>
<li>A university degree in a Supply Chain Management or a combination of relevant education and substantial experience.</li>
</ul>
<p>Preferred</p>
<ul>
<li>Professional qualification in logistics, supply chain, procurement, etc.</li>
<li>IMPACT or equivalent knowledge.</li>
</ul><p></p>
<h2 class="jobSectionHeader"><b>Experience</b></h2>
<p></p><p>Required</p>
<ul>
<li>At least 3-5 years professional procurement experience, of which 1-2 years in the field.</li>
</ul>
<p>Preferred</p>
<ul>
<li>Proven experience in service provision, commercial sector and effective customer relations.</li>
<li>Red Cross/Red Crescent knowledge and experience.</li>
</ul><p></p>
<h2 class="jobSectionHeader"><b>Knowledge, Skills and Languages</b></h2>
<p></p><p>Required</p>
<ul>
<li>In-depth grasp of international procurement practices, including legal aspects.</li>
<li>Ability to work in a team, excellent communication, and interpersonal skills.</li>
<li>Ability to work in a cross-cultural environment.</li>
<li>Ability to work towards tight deadlines and handle multiple tasks.</li>
<li>Must be able to travel frequently at all times and at short notice, and work outside normal working hours and under stressful working conditions.</li>
<li>Good communication and presentation skills.</li>
<li>Cultural sensitivity and ability to work in a cross-cultural and cross-functional environment as well as to communicate in such environment.</li>
<li>Skills in training and developing staff.</li>
<li>Fluent spoken and written English.</li>
</ul>
<p>Preferred</p>
<ul>
<li>Valid international driving licence (manual gears).</li>
<li>Good command of another IFRC official language (French, Spanish or Arabic).</li>
</ul><p></p>
<h2 class="jobSectionHeader"><b>Competencies, Values and Comments</b></h2>
<p></p><p><b>Values</b>: Respect for diversity; Integrity; Professionalism; Accountability</p>
<p><b>
Core competencies</b>: Communication; Collaboration and teamwork; Judgement and decision making; National society and customer relations; Creativity and innovation; Building trust</p>
<div>
<div><div><p><b><i>IFRC Disclaimer</i></b></p>
<p><i>
IFRC has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the Red Cross and Red Crescent Movement, including sexual exploitation and abuse, sexual harassment and other forms of harassment, abuse of authority, discrimination, and lack of integrity (including but not limited to financial misconduct). IFRC also adheres to strict child safeguarding principles.</i></p>
<p><i>
If you appointed to or undertake a role within IFRC, whether as staff, staff on loan or secondees, you will be subject to the organization's </i><i>Code of Conduct</i><i>, which is available here and on our website.</i></p>
<p><i>
Note: All offers of employment will be subject to satisfactory references and appropriate screening checks, which include prior professional conduct checks and review of criminal records. IFRC will request a conduct check from all prior employers for a period of 5 years, including but not limited to employers who like IFRC participate in the Misconduct Disclosure Scheme.</i></p>
<p><i>
IFRC ensures equal employment opportunities!</i></p></div></div></div></div></div><p></p>

Supply Chain and Procurement Delegate (Iran Crisis) (based in Ankara or Beirut)

Sonova

<div></div><div><div><div><p>Who we are</p><p>
At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.</p>
<p>Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,</p>
<p>Here you&rsquo;ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.</p>
</div></div><div><div><div><div>Istanbul, Turkey
</div></div></div></div><div><div><div><div><p>Sales and Customer Service Director
</p></div></div></div></div><div><div><div><div><div>This is a high-impact commercial leadership opportunity in Turkey, with responsibility for leading the sales organization and customer service function to drive business performance, strengthen customer engagement and support the sustainable growth of the local affiliate.</div>
<div>
The Sales &amp; Customer Service Director will play a critical role in defining and executing the commercial agenda, translating the country strategy into clear sales priorities, disciplined execution and measurable business outcomes. The role will focus on strengthening sales force effectiveness, building trusted relationships with key customers and market stakeholders, and ensuring a consistently high-quality customer experience.</div>
<div>
As a member of the local leadership team, this position will contribute to the strategic direction, market development and overall performance of the Turkish affiliate, partnering closely with the Managing Director and cross-functional leaders to drive growth, operational excellence and long-term value creation.</div><br>
<div></div>
<div><b>
In this role, you will lead:</b></div><br>
<div></div>
<div><b>
Sales Strategy &amp; Commercial Planning</b></div>
<ul>
<li>Develop and implement national sales plans aligned with the Turkey affiliate strategy and overall company objectives.</li>
<li>Translate sales targets into clear regional priorities, action plans and KPIs for the sales organization.</li>
<li>Contribute to the annual budget, forecast and business planning processes with robust sales assumptions, market insights and risk/opportunity analysis.</li>
<li>Monitor market trends, customer needs, competitor activity and regional performance to identify growth opportunities.</li></ul><br>
<div></div>
<div><b>
Sales Leadership &amp; Target Delivery</b></div>
<ul>
<li>Lead and manage the sales organization to achieve and exceed sales targets across Turkey.</li>
<li>Drive sales execution through regular performance reviews, regional business follow-up and corrective action plans where required.</li>
<li>Monitor sales performance by region, customer segment, product category and sales representative.</li>
<li>Ensure disciplined execution of commercial priorities, product launches, campaigns, pricing guidance and promotional activities.</li></ul><br>
<div></div>
<div><b>
Regional Sales Management &amp; Sales Force Effectiveness</b></div>
<ul>
<li>Lead, coach and develop the Regional Sales Managers, ensuring strong accountability and consistent execution across regions.</li>
<li>Improve sales force effectiveness through clear routines, visit planning, pipeline management, customer segmentation and opportunity tracking.</li>
<li>Set clear objectives for the sales team and ensure regular follow-up on performance, capabilities and development needs.</li>
<li>Identify capability gaps and work with HR, Marketing and regional teams to strengthen sales competencies and the leadership pipeline.</li></ul><br>
<div></div>
<div><b>
Key Account &amp; Stakeholder Management</b></div>
<ul>
<li>Build and maintain strong relationships with key customers, distributors, retailers, healthcare professionals and relevant market stakeholders.</li>
<li>Support Regional Sales Managers in developing and executing account plans for strategic and high-potential customers.</li>
<li>Identify and pursue new business opportunities, partnerships and customer development initiatives.</li>
<li>Strengthen customer retention, loyalty and share of wallet through disciplined account management and high-quality service.</li></ul><br>
<div></div>
<div><b>
Customer Service Leadership</b></div>
<ul>
<li>Lead and continuously improve the customer service function to ensure efficient, reliable and customer-focused support.</li>
<li>Define, monitor and improve customer service KPIs, including response time, order handling, complaint resolution, service quality and customer satisfaction.</li>
<li>Ensure strong collaboration between Sales, Customer Service, Supply Chain, Finance and Marketing to improve the end-to-end customer experience.</li>
<li>Implement operational improvements, tools and processes that simplify customer interactions and increase responsiveness.</li></ul><br>
<div></div>
<div><b>
Market Insights &amp; Commercial Excellence</b></div>
<ul>
<li>Conduct regular market, customer and competitor analysis to inform sales priorities and business decisions.</li>
<li>Use sales data and performance insights to identify risks, opportunities and improvement actions.</li>
<li>Drive commercial discipline around pricing, discounts, customer prioritization and margin protection, in alignment with Finance and the MD.</li>
<li>Promote fact-based decision-making and continuous improvement across the sales and customer service organization.</li></ul><br>
<div></div>
<div><b>
Cross-Functional Collaboration &amp; Local Leadership</b></div>
<ul>
<li>Act as an active member of the Turkey leadership team, contributing to the overall performance and development of the affiliate.</li>
<li>Work closely with Marketing, Finance, Operations, HR and regional teams to ensure aligned priorities and effective execution.</li>
<li>Support the Managing Director in local business reviews, strategic initiatives and organizational transformation.</li>
<li>Ensure sales and customer service priorities are aligned with broader regional and company objectives.</li></ul><br>
<div></div>
<div><b>
Compliance, Governance &amp; Ethical Standards</b></div>
<ul>
<li>Ensure all sales and customer service activities are conducted in compliance with local laws, company policies and internal compliance standards.</li>
<li>Reinforce ethical business practices in customer interactions, pricing, discounts, commercial agreements and stakeholder engagement.</li>
<li>Ensure accurate and timely reporting of sales activities, forecasts, customer service KPIs and business risks.</li>
<li>Promote a culture of ownership, accountability, customer focus and integrity across the sales and customer service teams.</li></ul><br>
<div></div>
<div><b>
Your background:</b></div>
<ul>
<li>10+ years of sales experience in the Turkish market, with a strong track record of driving business growth, leading change and delivering results in a competitive commercial environment.</li>
<li>Experience managing teams and developing high-performing sales organizations, ideally with exposure to sales force effectiveness, funnel management and structured commercial execution.</li>
<li>Strong stakeholder management skills, with the ability to build trusted relationships with customers, partners, internal teams and senior leaders.</li>
<li>Commercially strong, customer-oriented and entrepreneurial, with solid communication and negotiation skills, strong organizational discipline and a clear results orientation.</li>
<li>Experience working with ERP systems and bring strong product understanding, with the ability to quickly translate market and customer needs into commercial actions.</li>
<li>Demonstrate strong ethical values, integrity and sound business judgment in all customer and stakeholder interactions.</li>
<li>Collaborative and intrinsically motivated leader, diligent, curious, externally focused and future-oriented, with a strong desire to win in the marketplace.</li>
<li>Experience in the medical, pharmaceutical or consumer goods industry would be highly relevant.</li>
<li>Experience working in a global matrix organization.</li>
<li>Fluency in Turkish and English is required.</li>
<li>Experience acting as a change agent and leading teams through transformation would be highly valued.</li>
</ul></div></div></div></div><div><div><p>Sonova is an equal opportunity employer.</p><p>
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate&rsquo;s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.</p>
</div></div><div><div><div><div>163712</div></div></div></div></div><p></p>

Sales and Customer Service Director

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