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customer operations executive

customer service officer

NRF (Nederlandse Radiateuren Fabriek)

<div>
 
 
 Customer Service Officer
 
 
 
 
 
 
 Are you a proactive and enthusiastic individual with a genuine passion for customer service and a strong desire to advance your career? If you're eager to contribute your skills and dedication to our dynamic and international organization and have the ambition to take our customer service to new heights, we want to hear from you!
 
 
 
 
 
 Location: Instambul (Asian side)
 
 
 
 
 
 
 About the job
 
 
 
 
 
 
 In this position, you process orders that you receive by phone and/or by mail from domestic and foreign customers, which must be checked for completeness and accuracy. You also assess whether the orders can be delivered. The Customer Service shall maintain contacts with customers over specific needs and ensure proper sales administration.
 
 
 
 
 
 
 What are you going to do as a Customer Service Officer?
 
 
 
 
 
 <ul>
 <li>
 Order taking by email or in the system
 </li>
 <li>
 Receiving phone calls from customers
 </li>
 <li>
 Preparation of order confirmations and all necessary documentation connected with transport procedures and invoicing
 </li>
 <li>
 Collaborating with the logistics department in organizing shipment
 </li>
 <li>
 Processes return, credit, and debit memos as required
 </li>
 <li>
 Liaise with the Central Planning department on delivery times and dates, change customer demands and forecasts
 </li>
 <li>
 Supporting administrative duties in the office
 </li>
 </ul>
 
 
 
 
 
 What do you bring as a Customer Service Officer?
 
 
 
 
 
 <ul>
 <li>
 Education at minimum secondary level with a high-school exam
 </li>
 <li>
 Fluent Turkish and English is a must
 </li>
 <li>
 Experience in Customer Service or similar office position - approx. 1
 </li>
 <li>
 Knowledge of export documentation
 </li>
 <li>
 Customer-oriented thinking and acting
 </li>
 </ul>
 
 
 
 
 PLEASE ATTACH YOUR CV IN ENGLISH ONLY.
 
 
 
 
 
 
 Our benefits
 
 
 
 
 
 <ul>
 <li>
 
 Competitive salary
 
 </li>
 <li>
 Remuneration that will be adequate to your skills, experience, and results &ndash; NRF appreciates employees, also financially.
 </li>
 <li>
 
 Vacation incentive
 
 </li>
 <li>
 Once per year, you will receive an additional incentive for your long-term vacation.
 </li>
 <li>
 
 Sports incentives
 
 </li>
 <li>
 We fully support and encourage our employees to stay active and prioritize their well-being. To help you engage in regular exercise, we offer various incentives and discounts for sports-related activities.
 </li>
 <li>
 
 Development &amp; training
 
 </li>
 <li>
 We love to support your development, this starts with offering English classes with a native speaker after 3 months of employment.
 </li>
 <li>
 
 Pleasant working environment
 
 </li>
 <li>
 Fruit in the office, delicious coffee or tea, or maybe team-building events? Of course, we care about our employees.
 </li>
 <li>
 
 Nice atmosphere
 
 </li>
 <li>
 We will say immodestly: it&rsquo;s just fun to work with us.
 </li>
 </ul>
 
 
</div>

Customer Service Officer

Greece WofSG

Salary: USD equivalent of EUR 8,981.56 per month Contract Duration: 4 months (+/- 30 days) Company: MSC CruisesJob DescriptionWe are currently recruiting a 1st Engineer Officer to join the Engine Department on board one of our cruise vessels. The 1st Engineer Officer assists the Chief Engineer in managing and maintaining all technical operations of the ship to ensure safety, efficiency, and compliance with international regulations.Key Responsibilities<ul><li>Supervise and monitor the performance of machinery and technical systems in the Engine Department.</li><li>Plan and coordinate preventive and corrective maintenance.</li><li>Ensure compliance with international maritime and environmental standards.</li><li>Manage engine room staff, including daily work schedules and training.</li><li>Maintain engine logs, reports, and technical documentation.</li><li>Support the Chief Engineer in safety drills, inspections, and audits.</li></ul>Requirements<ul><li>Valid STCW certificates and COC (Chief Engineer Officer &ndash; Unlimited / 1st Engineer Officer License).</li><li>Minimum 2 years of experience in a similar position on passenger or cruise vessels.</li><li>Good command of English (both spoken and written).</li><li>Strong leadership and problem-solving skills.</li><li>Previous experience with international crews is an advantage.</li></ul>Benefits<ul><li>Competitive salary paid in USD equivalent of EUR.</li><li>International working environment with multicultural teams.</li><li>Career development opportunities within MSC Cruises&rsquo; technical fleet.</li><li>Travel expenses and onboard accommodation covered.</li></ul>Job Type: Full-timePay: From 440,000.00TRY per monthExperience:<ul><li>1st Engineer Officer: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

1st Engineer Officer – Cruise Liner (Engine Department)

World Business Lenders, LLC

<div>About World Business Lenders (www.wbl.com)
World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the United States that lack access to traditional funding. WBL services its loan portfolio and loan portfolios for third parties, specializing in the management of non-performing loan pools and REO.
WBL is a U.S.-based company with a 100% remote workforce.
This is a remote Contract/Consultant position.
Working hours will be 9:00am-6:00pm Eastern Time, Monday through Friday.
The job requires excellent oral and written command of the English language. Resumes must be submitted in English.
Location:
<ul><li>100% Remote for Turkey, LATAM and India</li></ul>
Requirements<h3 class="jobSectionHeader">
Job Duties and Responsibilities</h3>
We are seeking a Corporate Legal Compliance Team Lead to oversee regulatory compliance related to corporate operations, contract governance, and licensing requirements across U.S. federal and state frameworks. The ideal candidate will have hands-on experience ensuring adherence to laws impacting corporate transactions, lending activities, and regulatory reporting obligations<ul>
<li>
Assist in the execution of the compliance program, including monitoring the effectiveness of controls, managing regulatory reporting obligations, and ensuring adherence to corporate policies and procedures.
</li><li>Assist in ensuring compliance with U.S. federal and state regulatory requirements related to contract law, licensing, consumer protection, and business operations, including residential and commercial lending.
</li><li>Support cross-functional teams in interpreting and implementing new regulatory obligations impacting lending, contract governance, and corporate compliance frameworks.
</li><li>Monitor regulatory environments to identify emerging compliance risks and requirements; develop strategic responses and guide cross-functional teams in implementing risk-based solutions aligned with business objectives.
</li><li>Support the Compliance Officer during regulatory examinations and internal audits, ensuring timely and accurate responses to regulatory inquiries.
</li><li>Foster a culture of compliance by collaborating with business teams and supporting the delivery of training programs.
</li><li>Oversee the development of reports and analytics for senior management, and assess the need for new licenses.
</li><li>Contribute to the design and development of controls by translating AML/CTF regulatory requirements and other applicable U.S. regulatory obligations into actionable measures.
</li><li>Supervise the ongoing development of compliance testing programs.
</li><li>Serve as a key advisor and deputy to the Compliance Officer, supporting strategic initiatives, special projects, and critical compliance matters.
</li><li>Travel to the U.S. as needed for on-site requirements.</li>
</ul>
REQUIREMENTS<ul>
<li>
Law degree from a nationally accredited U.S. law school.
</li><li>6&ndash;10 years of experience practicing law within a law firm; in-house experience is a plus.
</li><li>5&ndash;10 years of regulatory and compliance experience within the residential mortgage banking industry across the United States.
</li><li>Strong knowledge of U.S. federal and state laws, regulations, and licensing requirements related to residential and commercial mortgage lending as well as corporate governance.
</li><li>Proven ability to draft, review, and negotiate legal documents, supported by advanced legal research and writing skills.
</li><li>Strong analytical and critical-thinking abilities, demonstrating sound business judgment and effective problem-solving skills.
</li><li>Exceptional command of English, both written and verbal.
</li><li>Excellent organizational and communication skills, with keen attention to detail and strong follow-through.
</li><li>Ability to thrive in a fast-paced, deadline-driven environment while managing multiple priorities effectively.
</li><li>Highly proactive and resourceful, with the ability to build effective working relationships across teams and departments.
</li><li>Proficient in Microsoft Office and Adobe applications.
</li><li>Valid U.S. visa required.</li>
</ul>
Benefits<ul>
<li>
CONTRACT/CONSULTANCY POSITION</li>
<li>PTO Available</li>
<li>USD salary
</li><li>100% Work from home</li></ul></div>

REMOTE - Corporate Compliance Team Lead

KuCoin TR

<div>
 
 
 Responsibilities
 
 
 
 As a Compliance Officer at KuCoin TR, you will:
 
 <ul>
 <li>
 
 Regulatory Compliance
 
 :
 </li>
 <li>
 Ensure adherence to Turkish cryptocurrency and financial regulations, including AML (Anti-Money Laundering) and CFT (Combating the Financing of Terrorism) requirements.
 </li>
 <li>
 Act as the primary liaison with Turkish regulatory authorities and government agencies.
 </li>
 <li>
 Monitor regulatory developments and advise management on necessary adjustments to business practices.
 </li>
 <li>
 
 Risk Management
 
 :
 </li>
 <li>
 Develop and implement compliance frameworks, policies, and procedures tailored to KuCoin TR&rsquo;s operations in Turkey.
 </li>
 <li>
 Conduct risk assessments and establish controls to mitigate compliance-related risks.
 </li>
 <li>
 
 Reporting
 
 :
 </li>
 <li>
 Prepare and submit regulatory filings and reports as required by Turkish authorities.
 </li>
 <li>
 Maintain proper documentation and records to support audits and inspections.
 </li>
 <li>
 
 KYC/AML
 
 :
 </li>
 <li>
 Oversee Know Your Customer (KYC) processes to ensure compliance with local and international standards.
 </li>
 <li>
 Monitor and investigate suspicious transactions, filing reports with relevant authorities when necessary.
 </li>
 <li>
 
 Training and Awareness
 
 :
 </li>
 <li>
 Conduct regular compliance training for KuCoin TR employees to foster a culture of compliance.
 </li>
 <li>
 Keep the team informed about new regulations and compliance trends.
 </li>
 <li>
 
 Cross-functional Collaboration
 
 :
 </li>
 <li>
 Work closely with internal teams (legal, finance, operations) to ensure compliance is integrated across all business functions at KuCoin TR.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications and Requirements
 
 
 <ul>
 <li>
 
 Education
 
 :
 </li>
 <li>
 Bachelor&rsquo;s degree in Law, Finance, Business Administration, or a related field. A master&rsquo;s degree or professional certifications (e.g., CAMS, ICA) is a plus.
 </li>
 <li>
 
 Experience
 
 :
 </li>
 <li>
 At least 3-5 years of experience in compliance, risk management, or regulatory affairs, preferably within the financial, fintech, or cryptocurrency sector.
 </li>
 <li>
 Strong understanding of Turkish financial regulations, including AML/CFT laws.
 </li>
 <li>
 
 Skills
 
 :
 </li>
 <li>
 Excellent knowledge of cryptocurrency and blockchain technology.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Exceptional communication and interpersonal skills, with fluency in both Turkish and English.
 </li>
 <li>
 Detail-oriented with the ability to manage multiple tasks in a fast-paced environment.
 </li>
 </ul>
 
 
</div>

Compliance Officer

Gizli

<div>
 
 
 Chief Marketing Officer (CMO)
 
 
 
 We are a rapidly growing company in the financial services industry, developing innovative technology solutions. As we continue to expand across international markets, we are seeking an exceptional Chief Marketing Officer (CMO) to lead our global marketing vision.
 
 
 
 
 
 
 Position Summary
 
 
 
 The ideal candidate is a strategic leader with proven experience in both B2B and B2C marketing, a mastery of digital marketing ecosystems, and the ability to position the company as a global financial services brand.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop and execute the company&rsquo;s marketing strategy across domestic and global markets.
 </li>
 <li>
 Align marketing initiatives with overall corporate strategy and business goals.
 </li>
 <li>
 Build and lead a high-performing, innovative marketing team.
 </li>
 <li>
 Design data-driven acquisition and growth strategies, optimizing CAC and ROMI.
 </li>
 <li>
 Manage integrated marketing across SEO, SEM, content, social media, and performance channels.
 </li>
 <li>
 Strengthen the global brand identity with consistent communication across all regions.
 </li>
 <li>
 Drive market entry strategies and adapt campaigns to local dynamics.
 </li>
 <li>
 Manage the marketing budget and establish KPI/ROI-based performance systems.
 </li>
 <li>
 Collaborate closely with Product, Sales, Business Development, HR, and Technology teams.
 </li>
 <li>
 Build and maintain strong relationships with agencies, media, and partners within the financial services ecosystem.
 </li>
 <li>
 Ensure full compliance with marketing regulations and industry standards across all markets.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 At least 20 years of marketing experience, including 5+ years in senior leadership (CMO, VP Marketing, or Director) roles within financial services, tech, SaaS, or e-commerce.
 </li>
 <li>
 Proven expertise in both B2B and B2C marketing.
 </li>
 <li>
 Deep understanding of digital marketing platforms and strategies (SEO, SEM, content, growth, analytics).
 </li>
 <li>
 International experience in brand positioning and cross-cultural communication.
 </li>
 <li>
 Strong strategic thinking, analytical, and data-driven decision-making abilities.
 </li>
 <li>
 Exceptional leadership, communication, and mentoring skills.
 </li>
 <li>
 Fluency in English and Turkish.
 </li>
 <li>
 Proficiency in analytics and visualization tools (Google Analytics, Tableau, Power BI, etc.).
 </li>
 </ul>
 
 
</div>

Uber

<div>
 
 About The Role
 
 
 
 We are looking for an enthusiastic compliance generalist who is able to help resolve complex issues, approaches relationship management with tact and diplomacy, and is keen to develop their skills across all risk areas. We are looking for a generalist who has a good understanding of the local regulatory framework in Turkey, and has proven experience in compliance-related roles.
 
 
 Must be fluent in Turkish, with business-level English language ability, and based in Turkey. The successful candidate will report to the Executive team directly.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Report detailed compliance metrics to the Management Board to provide assurance that the compliance obligations of Uber operations in Turkey are met.
 </li>
 <li>
 Define and maintain compliance Key Performance Indicators which align with the Risk Appetite of Uber Turkey.
 </li>
 <li>
 Implementing a robust compliance programme, with oversight key risk areas, including but not limited to:
 </li>
 <li>
 Screening (Sanctions, PEP).
 </li>
 <li>
 Customer Due Diligence (including customer risk rating).
 </li>
 <li>
 Know Your Customer.
 </li>
 <li>
 Transaction Monitoring - including suspicious activity reporting.
 </li>
 <li>
 AML Training and Awareness.
 </li>
 <li>
 Maintaining up-to-date AML and Sanctions policies, and applicable procedures.
 </li>
 <li>
 Fraud.
 </li>
 <li>
 Ethics and Compliance.
 </li>
 <li>
 Managing reporting obligations with regulatory authorities, this includes establishing a reporting framework and reviewing and signing off all reports submitted to regulatory bodies within regulatory deadlines.
 </li>
 <li>
 Monitor and scrutinise the implementation of risk and compliance policies, escalating relevant risks and dependencies to the Management Board, and providing regular updates on identified trends and risks.
 </li>
 <li>
 Conducting risk assessments on new and existing products and launches in the Turkish market.
 </li>
 <li>
 Maintaining relationships between the local Turkey Compliance function and all its stakeholders.
 </li>
 <li>
 Monitoring policy and process changes throughout the organisation.
 </li>
 <li>
 Research coming changes to regulation and plan accordingly.
 
 
 </li>
 </ul>
 
 What You'll Need
 
 
 
 <ul>
 <li>
 Minimum five (5) years working in a financial crime-related function for a regulated financial entity.
 </li>
 <li>
 To have graduated from a higher education institution, with a minimum of a four (4) year Bachelor degree in Turkey (or abroad if recognized by the council of higher education).
 </li>
 <li>
 A good understanding of compliance laws and regulations applicable in Turkey.
 </li>
 <li>
 Already have, or have a committed timeline, to obtain a Compliance Officer License (Uyum G&ouml;revlisi Lisans&inodot;).
 </li>
 <li>
 Prior experience reporting suspicious activity reports (SARs).
 </li>
 <li>
 Prior experience working in or alongside both a first and a second line of defence team, product teams, and engineering teams, to guide risk and compliance-related changes.
 </li>
 <li>
 An ability to simply articulate complex ideas in person, in meetings, and in writing.
 </li>
 <li>
 An ability to identify risk-based approaches to solving risk and compliance issues.
 </li>
 <li>
 The ability to work under pressure and under your own initiative.
 </li>
 <li>
 The ability to translate, articulate and present highly technical and complex procedural recommendations, regulations, laws and policies to a variety of audiences.
 </li>
 <li>
 Strong change management skills, adept at working in an environment of shifting priorities, constant technological changes and increasingly stringent regulatory requirements.
 </li>
 <li>
 Management experience, as the team is expected to grow with additional direct reports.
 
 
 </li>
 </ul>
 
 Bonus Points If
 
 
 
 <ul>
 <li>
 Professional experience in law, risk management, or another area with relevance to financial crime compliance.
 </li>
 <li>
 A professional or postgraduate qualification/ accreditation in financial crime compliance or risk management is advantageous (CTMA, CAMS, CGSS, CCAS).
 </li>
 <li>
 Working knowledge of risk management frameworks.
 </li>
 <li>
 Experience working for a fintech and/or knowledge of the e-commerce industry.
 </li>
 <li>
 Relevant experience engaging with or exposure to:
 </li>
 <li>
 Turkish Central Bank (TCMB).
 </li>
 <li>
 Banking Regulation and Supervision Agency (BDDK).
 </li>
 <li>
 Financial Crimes Investigation Board (MASAK - Mali Su&ccedil;lar Ara&scedil;t&inodot;rma Kurulu)
 </li>
 <li>
 Knowledge of SQL is a plus
 </li>
 </ul>
</div>

<div>About the Role
 
 
We are looking for an enthusiastic compliance generalist who is able to help resolve complex issues, approaches relationship management with tact and diplomacy, and is keen to develop their skills across all risk areas. We are looking for a generalist who has a good understanding of the local regulatory framework in Turkey, and has proven experience in compliance-related roles.
 
 
Must be fluent in Turkish, with business-level English language ability, and based in Turkey. The successful candidate will report to the Executive team directly.
 
 
What You'll Do 
 
 
<ul><li>Report detailed compliance metrics to the Management Board to provide assurance that the compliance obligations of Uber operations in Turkey are met.
</li><li>Define and maintain compliance Key Performance Indicators which align with the Risk Appetite of Uber Turkey.
</li><li>Implementing a robust compliance programme, with oversight key risk areas, including but not limited to:
</li><li>Screening (Sanctions, PEP).
</li><li>Customer Due Diligence (including customer risk rating).
</li><li>Know Your Customer.
</li><li>Transaction Monitoring - including suspicious activity reporting.
</li><li>AML Training and Awareness.
</li><li>Maintaining up-to-date AML and Sanctions policies, and applicable procedures.
</li><li>Fraud.
</li><li>Ethics and Compliance.
</li><li>Managing reporting obligations with regulatory authorities, this includes establishing a reporting framework and reviewing and signing off all reports submitted to regulatory bodies within regulatory deadlines.
</li><li>Monitor and scrutinise the implementation of risk and compliance policies, escalating relevant risks and dependencies to the Management Board, and providing regular updates on identified trends and risks.
</li><li>Conducting risk assessments on new and existing products and launches in the Turkish market.
</li><li>Maintaining relationships between the local Turkey Compliance function and all its stakeholders.
</li><li>Monitoring policy and process changes throughout the organisation.
</li>Research coming changes to regulation and plan accordingly. 
<li>
</li></ul> 
 
What You'll Need 
 
 
<ul><li>Minimum five (5) years working in a financial crime-related function for a regulated financial entity.
</li><li>To have graduated from a higher education institution, with a minimum of a four (4) year Bachelor degree in Turkey (or abroad if recognized by the council of higher education).
</li><li>A good understanding of compliance laws and regulations applicable in Turkey.
</li><li>Already have, or have a committed timeline, to obtain a Compliance Officer License (Uyum G&ouml;revlisi Lisans&#305;).
</li><li>Prior experience reporting suspicious activity reports (SARs).
</li><li>Prior experience working in or alongside both a first and a second line of defence team, product teams, and engineering teams, to guide risk and compliance-related changes.
</li><li>An ability to simply articulate complex ideas in person, in meetings, and in writing.
</li><li>An ability to identify risk-based approaches to solving risk and compliance issues.
</li><li>The ability to work under pressure and under your own initiative.
</li><li>The ability to translate, articulate and present highly technical and complex procedural recommendations, regulations, laws and policies to a variety of audiences.
</li><li>Strong change management skills, adept at working in an environment of shifting priorities, constant technological changes and increasingly stringent regulatory requirements.
</li>Management experience, as the team is expected to grow with additional direct reports. 
<li>
</li></ul> 
 
Bonus Points If 
 
 
<ul><li>Professional experience in law, risk management, or another area with relevance to financial crime compliance.
</li><li>A professional or postgraduate qualification/ accreditation in financial crime compliance or risk management is advantageous (CTMA, CAMS, CGSS, CCAS).
</li><li>Working knowledge of risk management frameworks.
</li><li>Experience working for a fintech and/or knowledge of the e-commerce industry.
</li><li>Relevant experience engaging with or exposure to:
</li><li>Turkish Central Bank (TCMB).
</li><li>Banking Regulation and Supervision Agency (BDDK).
</li><li>Financial Crimes Investigation Board (MASAK - Mali Su&ccedil;lar Ara&#351;t&#305;rma Kurulu)
</li><li>Knowledge of SQL is a plus</li></ul></div>

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776 customer service officer jobs IN Istanbul

Customer Service Officer

1st Engineer Officer – Cruise Liner (Engine Department)

REMOTE - Corporate Compliance Team Lead

Compliance Officer

CMO

Compliance Officer

Compliance Officer