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customer account specialist

customer service officer

NRF (Nederlandse Radiateuren Fabriek)

<div>
 <p>
  <strong>
   Customer Service Officer
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Are you a proactive and enthusiastic individual with a genuine passion for customer service and a strong desire to advance your career? If you're eager to contribute your skills and dedication to our dynamic and international organization and have the ambition to take our customer service to new heights, we want to hear from you!
 </p>
 <p>
  <br/>
 </p>
 <p>
  Location: Instambul (Asian side)
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the job
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  In this position, you process orders that you receive by phone and/or by mail from domestic and foreign customers, which must be checked for completeness and accuracy. You also assess whether the orders can be delivered. The Customer Service shall maintain contacts with customers over specific needs and ensure proper sales administration.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What are you going to do as a Customer Service Officer?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Order taking by email or in the system
  </li>
  <li>
   Receiving phone calls from customers
  </li>
  <li>
   Preparation of order confirmations and all necessary documentation connected with transport procedures and invoicing
  </li>
  <li>
   Collaborating with the logistics department in organizing shipment
  </li>
  <li>
   Processes return, credit, and debit memos as required
  </li>
  <li>
   Liaise with the Central Planning department on delivery times and dates, change customer demands and forecasts
  </li>
  <li>
   Supporting administrative duties in the office
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What do you bring as a Customer Service Officer?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Education at minimum secondary level with a high-school exam
  </li>
  <li>
   Fluent Turkish and English is a must
  </li>
  <li>
   Experience in Customer Service or similar office position - approx. 1
  </li>
  <li>
   Knowledge of export documentation
  </li>
  <li>
   Customer-oriented thinking and acting
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  PLEASE ATTACH YOUR CV IN ENGLISH ONLY.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Our benefits
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Competitive salary
   </strong>
  </li>
  <li>
   Remuneration that will be adequate to your skills, experience, and results &ndash; NRF appreciates employees, also financially.
  </li>
  <li>
   <strong>
    Vacation incentive
   </strong>
  </li>
  <li>
   Once per year, you will receive an additional incentive for your long-term vacation.
  </li>
  <li>
   <strong>
    Sports incentives
   </strong>
  </li>
  <li>
   We fully support and encourage our employees to stay active and prioritize their well-being. To help you engage in regular exercise, we offer various incentives and discounts for sports-related activities.
  </li>
  <li>
   <strong>
    Development &amp; training
   </strong>
  </li>
  <li>
   We love to support your development, this starts with offering English classes with a native speaker after 3 months of employment.
  </li>
  <li>
   <strong>
    Pleasant working environment
   </strong>
  </li>
  <li>
   Fruit in the office, delicious coffee or tea, or maybe team-building events? Of course, we care about our employees.
  </li>
  <li>
   <strong>
    Nice atmosphere
   </strong>
  </li>
  <li>
   We will say immodestly: it&rsquo;s just fun to work with us.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Service Officer

MIRA CLINIC

<div>
 <p>
  <strong>
   We&rsquo;re Hiring | HR Officer
  </strong>
 </p>
 <p>
  <strong>
   Mira Clinic
  </strong>
  is looking to hire a
  <strong>
   Human Resources Officer
  </strong>
  to join our team in Istanbul on a full-time basis.
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Fluent English
   </strong>
   (spoken and written).
  </li>
  <li>
   Previous experience in Human Resources.
  </li>
  <li>
   Good knowledge of
   <strong>
    Turkish Labor Law
   </strong>
   .
  </li>
  <li>
   Strong communication and organizational skills.
  </li>
  <li>
   Ability to work in a professional and multicultural environment.
  </li>
 </ul>
 <p>
  <strong>
   Job Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Manage HR operations .
  </li>
  <li>
   Handle employee relations and daily HR matters.
  </li>
  <li>
   Prepare and maintain employment contracts and personnel files.
  </li>
  <li>
   Monitor attendance, leaves, and working hours.
  </li>
  <li>
   Coordinate with management to ensure compliance with internal policies and labor regulations.
  </li>
 </ul>
 <p>
  <strong>
   Location:
  </strong>
  Istanbul
 </p>
 <p>
  <strong>
   Employment Type:
  </strong>
  Full-time
 </p>
 <p>
  <strong>
   Benefits:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Meals provided
   </strong>
  </li>
  <li>
   <strong>
    Transportation provided
   </strong>
  </li>
 </ul>
 <p>
  📩 Please send your CV to:
 </p>
 <p>
  <strong>
   hr@mira-clinic.net
  </strong>
 </p>
</div>


Assistant Human Resources Officer

Genesys

<div></div><div><div><div><div><div><div>locations</div><div>
Istanbul (Flexible)</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted Yesterday</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR109599</div></div></div></div></div></div><div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div>
Job Description: Account Director &ndash; CCaaS &amp; AI Enterprise Sales (Turkey)</div><div>
Position Overview</div><div>
The Account Director for Turkey will drive strategic enterprise sales of our Contact Center as a Service (CCaaS) and AI-powered customer experience solutions. This role is responsible for accelerating cloud adoption and AI transformation across leading Turkish enterprises in sectors such as banking, telecommunications, retail, e-commerce, travel, and public services. The ideal candidate possesses deep enterprise sales expertise, strong executive relationships in the Turkish market, and a successful track record selling complex cloud or AI solutions.</div><div></div><div>
Key Responsibilities</div><div>
Enterprise Sales Strategy &amp; Execution</div><ul><li><div>
Own and achieve revenue targets for CCaaS and AI offerings across an assigned portfolio of Turkish enterprise accounts.</div></li><li><div>
Lead complex sales cycles from qualification to negotiation and closure, engaging C-level leaders including CIO, CTO, COO, Chief Customer Officer, AI and Contact Center Directors.</div></li><li><div>
Build and execute territory and account plans aligned to the unique dynamics of the Turkish enterprise and public sectors.</div></li><li><div>
Manage multi-stakeholder engagements across IT, operations, procurement, compliance, and business units.</div></li></ul><div>
AI &amp; CCaaS Solution Leadership</div><ul><li><div>
Position AI-driven automation, conversational AI, generative AI, agent-assist solutions, and digital routing within the local market context.</div></li><li><div>
Shape solution vision and architecture in collaboration with sales engineering, product, and delivery.</div></li><li><div>
Demonstrate thought leadership on cloud migration, digital transformation, and next-generation CX modernization trends in Turkey.</div></li></ul><div>
Business Development &amp; Market Expansion</div><ul><li><div>
Identify new enterprise opportunities through proactive prospecting, networking, industry events, and partner collaboration.</div></li><li><div>
Maintain strong pipeline coverage, accurate forecasting, and CRM best practices.</div></li><li><div>
Develop trusted advisor relationships with key industry stakeholders in banking, alliances , retail, and public services.</div></li></ul><div>
Partner &amp; Ecosystem Collaboration</div><ul><li><div>
Work closely with Turkish system integrators, BPOs, telco partners, and technology resellers to drive co-selling motions.</div></li><li><div>
Support partner enablement and joint planning to maximize regional coverage and customer value.</div></li><li><div>
Leverage the ecosystem to accelerate cloud transformation initiatives.</div></li></ul><div>
Customer Success &amp; Long-Term Growth</div><ul><li><div>
Guide customers through transformation journeys, ensuring successful adoption and long-term value realization.</div></li><li><div>
Identify avenues for migrations to cloud and cross-sell across AI, analytics, digital channels, and workforce engagement solutions.</div></li><li><div>
Participate in quarterly business reviews and executive workshops to shape ongoing strategy.</div></li></ul><div>
Required Qualifications</div><ul><li><div>
10+ years of enterprise software or cloud sales experience,.</div></li><li><div>
Proven success selling into major Turkish enterprises (banking, telco, retail, e-commerce, transportation, government).</div></li><li><div>
Strong existing network of executive-level relationships within the Turkish business landscape.</div></li><li><div>
Demonstrated ability to consistently meet or exceed multi-million-dollar quotas.</div></li><li><div>
Experience navigating complex procurement processes common in large Turkish enterprises.</div></li><li><div>
Strong communication and presentation skills in Turkish and English.</div></li><li><div>
High business acumen, with the ability to build ROI models and digital transformation narratives.</div></li></ul><div>
Preferred Qualifications</div><ul><li><div>
Experience working with multinational SaaS or CCaaS providers operating in Turkey.</div></li><li><div>
Familiarity with local regulatory frameworks related to data residency, cloud adoption, and contact center operations.</div></li><li><div>
Strong partner relationships with leading Turkish SIs, telcos, and consulting firms.</div></li><li><div>
Experience with enterprise sales methodologies such as MEDDIC or Challenger.</div></li></ul><div>
Success Metrics</div><ul><li><div>
Achievement of annual sales quota and revenue targets.</div></li><li><div>
Growth of market share across Turkish enterprise sectors.</div></li><li><div>
Expansion within key accounts with measurable AI and CCaaS adoption.</div></li><li><div>
Forecast accuracy and pipeline discipline.</div></li><li><div>
Customer satisfaction and successful deployment outcomes</div></li></ul><div></div><div>
#LI-MC1</div><div></div><div>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div>
About Genesys:</div><div>
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit <div>www.genesys.com</div>.</div><div></div><div>
Reasonable Accommodations:</div><div>
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at <div>reasonable.accommodations@genesys.com</div>.</div><div></div><div>
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</div><div></div><div>
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.</div><div></div><div>
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.</div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div></div></div>

Account Director

Swixx BioPharma

<div>
 <p>
  <strong>
   About Swixx Biopharma
  </strong>
 </p>
 <p>
  Swixx Biopharma is a trusted commercial platform for international companies seeking an indirect operating model. We collaborate with some of the world&rsquo;s most innovative pharmaceutical and biopharma companies to ensure patients have access to cutting-edge medicines, regardless of where they live. By providing a full suite of pharma services, we offer the expertise and capabilities of a multinational firm while maintaining a market-specific approach. For over a decade, our dedicated team is striving to make a meaningful impact on healthcare across Central and Eastern Europe, CIS/Eurasia, MENAT, and LATAM. Throughout our journey, our company has received numerous industry and business awards and is certified on several ISO standards.
 </p>
 <p>
  Swixx&rsquo;s recently published ESG strategy underscores our dedication to ethical business practices, environmental responsibility, and social impact. We are equally committed to upholding labor and human rights and fostering a diverse, inclusive, and equitable workplace, where every team member is valued and empowered to thrive.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Opportunity
  </strong>
  :
  <strong>
  </strong>
  We are seeking for
  <strong>
   Compliance Officer
  </strong>
  to join our Turkey &amp; MENA teams.
 </p>
 <p>
  <strong>
   Location and Reporting:
  </strong>
  This role is based in Istanbul, Turkey and will report directly to Head of Compliance Russia &amp; Eurasia.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   YOUR ROLE
  </strong>
 </p>
 <p>
  As a Compliance Officer Turkey &amp; MENA you will:
 </p>
 <ul>
  <li>
   support implementation, training and monitoring of the Corporate Compliance procedural documents, Code of Business Conduct, Anti-Bribery program within Turkey &amp; MENA
  </li>
  <li>
   review promotional and non-promotional activities and ensure compliance with company internal procedural documents
  </li>
  <li>
   support performance of third-party due diligence process in collaboration with relevant departments within Turkey &amp; MENA, evaluate and monitor compliance risk associated with third-party
  </li>
  <li>
   act as primary contact related to reporting and investigation of reported events/ incidents/ irregularities within Turkey &amp; MENA region
  </li>
  <li>
   monitor the progress of investigations within Turkey &amp; MENA region
  </li>
  <li>
   act as the point of contact for the General Managers and other key members of the management team on all ethics, compliance related issues within Turkey &amp; MENA
  </li>
  <li>
   maintain effective compliance communication including but not limited to use of the Compliance Hotline, awareness of Code of Business Conduct, understanding of new and existing compliance issued and related procedural documents
  </li>
  <li>
   support the implementation of the appropriate Company Compliance auditing and monitoring plans within Turkey &amp; MENA
  </li>
  <li>
   participate actively in a Turkey &amp; MENA and corporate compliance committee, support the development of remediation and CAPA plans
  </li>
  <li>
   perform country visits within the Turkey &amp; MENA countries as need it and relevant
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   YOUR PROFILE
  </strong>
 </p>
 <p>
  <strong>
   Education
  </strong>
 </p>
 <ul>
  <li>
   University degree (preferably faculty of law)
  </li>
  <li>
   Certificate in Healthcare Compliance Ethics &amp; Regulations
  </li>
 </ul>
 <p>
  <strong>
   Previous Experience
  </strong>
 </p>
 <ul>
  <li>
   Preferably 6+ years in pharmaceutical business (Accounting, Ethics &amp; Compliance, Legal, etc.)
  </li>
 </ul>
 <p>
  <strong>
   Language &amp; Technical skills
  </strong>
 </p>
 <ul>
  <li>
   Native language is Turkish, fluent in English
  </li>
 </ul>
 <p>
  <strong>
   Knowledge and expertise
  </strong>
 </p>
 <ul>
  <li>
   Knowledge related to anti-bribery laws and regulations, pharma laws, and being familiar with the association&rsquo;s rules (e.g. EFPIA, IFPMA, MedTech) etc.
  </li>
 </ul>
 <p>
  <strong>
   Skills and abilities
  </strong>
 </p>
 <ul>
  <li>
   Strong communication
  </li>
  <li>
   Interpersonal and presentation skills, as well as the capacity to lead and take initiatives reaching objectives in the most effective and efficient way
  </li>
  <li>
   Ability to travel within the region
  </li>
 </ul>
 <p>
  <strong>
   WHAT YOU GET IN RETURN
  </strong>
 </p>
 <ul>
  <li>
   Opportunity to contribute &amp; learn in customer-oriented &amp; dynamic environment
  </li>
  <li>
   Be part of team driven by a cause
  </li>
  <li>
   Gain experience in multinational fast-growing company
  </li>
  <li>
   Collaborate with the best colleagues you could wish for
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Sounds appealing?
  </strong>
 </p>
 <p>
  Please get in touch with us by submitting your application to address derya.kurtkale@swixxbiopharma.com not later than January 30th, 2026.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Only short-listed candidates covering the key qualification requirements will be contacted.
 </p>
 <p>
  All applications will be treated confidentially and in compliance with GDPR rules.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Should you apply for the vacant position by sending your CV and other relevant information, you agree that Swixx Biopharma will process your personal data for its recruitment purposes. Swixx Biopharma will not keep your personal data for a period longer than required to perform the recruitment process for a specific vacant position, unless you explicit consent to keep your personal data in our database. We will not contact your previous or current employer without your explicit consent. More information about candidates&rsquo; personal data processing can be found in www.swixxbiopharma.com
 </p>
</div>


Compliance Officer

Uber

<div>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 We are looking for an enthusiastic compliance generalist who is able to help resolve complex issues, approaches relationship management with tact and diplomacy, and is keen to develop their skills across all risk areas. We are looking for a generalist who has a good understanding of the local regulatory framework in Turkey, and has proven experience in compliance-related roles.
 <br/>
 <br/>
 Must be fluent in Turkish, with business-level English language ability, and based in Turkey. The successful candidate will report to the Executive team directly.
 <br/>
 <br/>
 <strong>
  What You'll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Report detailed compliance metrics to the Management Board to provide assurance that the compliance obligations of Uber operations in Turkey are met.
  </li>
  <li>
   Define and maintain compliance Key Performance Indicators which align with the Risk Appetite of Uber Turkey.
  </li>
  <li>
   Implementing a robust compliance programme, with oversight key risk areas, including but not limited to:
  </li>
  <li>
   Screening (Sanctions, PEP).
  </li>
  <li>
   Customer Due Diligence (including customer risk rating).
  </li>
  <li>
   Know Your Customer.
  </li>
  <li>
   Transaction Monitoring - including suspicious activity reporting.
  </li>
  <li>
   AML Training and Awareness.
  </li>
  <li>
   Maintaining up-to-date AML and Sanctions policies, and applicable procedures.
  </li>
  <li>
   Fraud.
  </li>
  <li>
   Ethics and Compliance.
  </li>
  <li>
   Managing reporting obligations with regulatory authorities, this includes establishing a reporting framework and reviewing and signing off all reports submitted to regulatory bodies within regulatory deadlines.
  </li>
  <li>
   Monitor and scrutinise the implementation of risk and compliance policies, escalating relevant risks and dependencies to the Management Board, and providing regular updates on identified trends and risks.
  </li>
  <li>
   Conducting risk assessments on new and existing products and launches in the Turkish market.
  </li>
  <li>
   Maintaining relationships between the local Turkey Compliance function and all its stakeholders.
  </li>
  <li>
   Monitoring policy and process changes throughout the organisation.
  </li>
  <li>
   Research coming changes to regulation and plan accordingly.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You'll Need
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum five (5) years working in a financial crime-related function for a regulated financial entity.
  </li>
  <li>
   To have graduated from a higher education institution, with a minimum of a four (4) year Bachelor degree in Turkey (or abroad if recognized by the council of higher education).
  </li>
  <li>
   A good understanding of compliance laws and regulations applicable in Turkey.
  </li>
  <li>
   Already have, or have a committed timeline, to obtain a Compliance Officer License (Uyum G&ouml;revlisi Lisans&inodot;).
  </li>
  <li>
   Prior experience reporting suspicious activity reports (SARs).
  </li>
  <li>
   Prior experience working in or alongside both a first and a second line of defence team, product teams, and engineering teams, to guide risk and compliance-related changes.
  </li>
  <li>
   An ability to simply articulate complex ideas in person, in meetings, and in writing.
  </li>
  <li>
   An ability to identify risk-based approaches to solving risk and compliance issues.
  </li>
  <li>
   The ability to work under pressure and under your own initiative.
  </li>
  <li>
   The ability to translate, articulate and present highly technical and complex procedural recommendations, regulations, laws and policies to a variety of audiences.
  </li>
  <li>
   Strong change management skills, adept at working in an environment of shifting priorities, constant technological changes and increasingly stringent regulatory requirements.
  </li>
  <li>
   Management experience, as the team is expected to grow with additional direct reports.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Bonus Points If
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Professional experience in law, risk management, or another area with relevance to financial crime compliance.
  </li>
  <li>
   A professional or postgraduate qualification/ accreditation in financial crime compliance or risk management is advantageous (CTMA, CAMS, CGSS, CCAS).
  </li>
  <li>
   Working knowledge of risk management frameworks.
  </li>
  <li>
   Experience working for a fintech and/or knowledge of the e-commerce industry.
  </li>
  <li>
   Relevant experience engaging with or exposure to:
  </li>
  <li>
   Turkish Central Bank (TCMB).
  </li>
  <li>
   Banking Regulation and Supervision Agency (BDDK).
  </li>
  <li>
   Financial Crimes Investigation Board (MASAK - Mali Su&ccedil;lar Ara&scedil;t&inodot;rma Kurulu)
  </li>
  <li>
   Knowledge of SQL is a plus
  </li>
 </ul>
</div>


mb marketing

<p><b>Job Description</b></p><p>We are seeking a customer support representative that excels in meeting customers' expectations, from answering questions services to processing situations. You should assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction.</p><p>To be successful as a customer support representative, you should stay informed about service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.</p><p><b>Customer Support Responsibilities:</b></p><p>Managing incoming calls.</p><p>Building good relationships with customers.</p><p>Resolving complaints and following up on resolutions.</p><p>Support payment service provider</p><p>Management of VOIP systems (Telephony)</p><p>Identifying customers' needs.</p><p>Reporting for different departments</p><p>Following procedures and policies.</p><p>Customer Support Requirements:</p><p>High school diploma or equivalent.</p><p>Excellent English speaking skill</p><p>Excellent Microsoft Word, Excel and Google Docs skill</p><p>Experience in customer service.</p><p>Strong telephone etiquette.</p><p>Familiarity with CRM tools.</p><p>Excellent communication skills.</p><p>İş T&uuml;r&uuml;: Tam zamanlı</p><p>Maaş: 40.000,00TRY - 50.000,00TRY aylık</p><p>Dil:</p><ul><li>İngilizce (Zorunlu)</li></ul>

ENGLISH CONVERSION AGENT

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26206651<br>
<b>Job Category</b>Reservations<br>
<b>Location</b>Sheraton Istanbul City Center, Haci Ahmet Mah, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34440<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><div><br>
<p><b>JOB SUMMARY</b></p><p><br>
</p><p>Assists with the soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 3 years experience in sales and marketing, guest services, front desk, or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing, guest services, front desk, or related professional area.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Understanding Markets &amp; Maximizing Revenue</b></p>
<ul><li>Identifies new reservations sales business to achieve personal and property revenue goals.</li></ul>
<ul><li>Understands the overall market - competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li></ul>
<ul><li>Closes the best opportunities for the property based on market conditions and property needs.</li></ul>
<ul><li>Monitors same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Gains understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</li></ul><p><br>
</p><p><b>Conducting Daily Reservations Sales Activities</b></p>
<ul><li>Responds to incoming reservations sales opportunities for the property that are outside parameters of the .</li></ul>
<ul><li>Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.</li></ul>
<ul><li>Uses sales resources and administrative/support staff effectively.</li></ul>
<ul><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul>
<ul><li>Assists with monitoring accuracy of reservation sales orders within tracking systems.</li></ul>
<ul><li>Tracks no-show reservations and processes charges.</li></ul>
<ul><li>Manages wait list and prioritizes order of wait list contacts to be made.</li></ul>
<ul><li>Prepares work and maintenance orders.</li></ul><p><br>
</p><p><b>Providing Exceptional Customer Service</b></p>
<ul><li>Supports the company&rsquo;s service and relationship strategy, driving customer loyalty and satisfaction by delivering service excellence throughout each customer experience.</li></ul>
<ul><li>Services our customers in order to grow share of the account.</li></ul>
<ul><li>Executes and supports the company&rsquo;s customer service standards and property&rsquo;s brand standards.</li></ul>
<ul><li>Provides excellent customer service consistent with the daily service basics of the brand.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li></ul>
<ul><li>Handles guest complaints and disputes following the instant pacification procedures.</li></ul><p><br>
</p><p><b>Additional Responsibilities</b></p>
<ul><li>Utilizes intranet for resources and information.</li></ul>
<ul><li>Creates contracts as required.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

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