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customer service officer - omani nationals Jobs in Oman

customer service officer - omani nationals

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customer service officer

city squares

Location: Muscat Oman Employment Type: Full-timeAbout City SquaresCity Squares &ndash; Oman Branch is an extension of our Saudi-based consulting and investment services group, established to support businesses and investors operating in the Sultanate of Oman. The Oman branch focuses on administrative management, government coordination, visa and immigration services, and operational support. We handle work, employment, and business visas, ensuring full compliance with local regulations. Working closely with regional headquarters, City Squares Oman plays a key role in aligning local operations with international standards and supporting strategic growth across the Gulf region.Role OverviewWe are seeking a motivated and professional Customer Service Officer to handle customer inquiries, provide accurate information, and ensure a high level of customer satisfaction. The role requires strong communication skills, problem-solving ability, and a service-oriented mindset.Key Responsibilities<ul><li>Handle customer inquiries through phone, email, and in-person communication</li><li>Provide accurate information about company services and processes</li><li>Resolve customer complaints and issues in a professional and timely manner</li><li>Maintain customer records and update information in company systems</li><li>Coordinate with internal departments to resolve customer requests</li><li>Follow company policies, procedures, and service standards</li><li>Prepare basic reports related to customer interactions and feedback</li><li>Ensure a positive and professional customer experience at all times</li></ul>Qualifications and Experience<ul><li>Diploma or Bachelor&rsquo;s degree preferred</li><li>Previous experience in customer service or a related role</li><li>Strong communication and interpersonal skills</li><li>Ability to handle customers calmly and professionally</li><li>Good organizational and time-management skills</li><li>Proficiency in basic computer applications</li><li>Arabic and English language proficiency preferred</li></ul>نوع الوظيفة: دوام كامل

Customer Service Officer

MedNet Global Healthcare Solutions LLC

<div>
 
 
 Customer Service Officer for MN SPC - Omani National
 
 
 
 As a member of
 
 Munich Re
 
 the
 
 MedNet Oman
 
 is one of the leading managed care service organizations that caters to healthcare needs. We are currently looking for an
 
 &ldquo;Officer - Customer Service&rdquo;
 
 who would work at all times to enhance and strengthen the relationship between the customer and MedNet using strong communication skills, empathy, identifying service and coverage gaps and bringing client feedback to MedNet, for improvement in service.
 
 
 
 Your Job:
 
 
 <ul>
 <li>
 Proactive answering Member, Provider, Broker and Insurer calls timely, efficiently and effectively.
 </li>
 <li>
 Supporting Insurance companies on client servicing activities (regular meetings with clients to represent MedNet and to gather the client requirements / issues faced and find solutions for the client)
 </li>
 <li>
 Collecting feedbacks from the client through varied channels (in-person, telephonic, email, website, surveys among others).
 </li>
 <li>
 Strengthening the business relationship with Insurance companies and intermediaries.
 </li>
 <li>
 Educating, strengthening and enhancing individual member relationships and experiences.
 </li>
 <li>
 Primary channel for managing client complaints through the ticket system and maintenance of complaints record.
 </li>
 <li>
 Contribute innovative ideas and participate in various programs to gain loyalty of the insurance companies and insured members, for instance arranging for free medical check-ups, talks by renowned doctors at client premises among other initiatives.
 </li>
 <li>
 Ability to deliver quality outreach program with an effective reach within reasonable timelines set.
 </li>
 </ul>
 
 
 
 
 
 Your profile:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s (Medical) degree or bachelor&rsquo;s degree in Paramedic
 </li>
 <li>
 2 years&rsquo; experience in a customer service/call center role within a hospital /medical insurance environment.
 </li>
 <li>
 Computer Literacy (MS Word, MS Excel, MS PowerPoint)
 </li>
 <li>
 Good spoken and written communication skills (English &amp; Arabic)
 </li>
 <li>
 Knowledge related to medical terminology.
 </li>
 <li>
 Health Insurance industry / market knowledge would be an added advantage.
 </li>
 <li>
 Flexibility to work on shift basis.
 </li>
 <li>
 Quality focus and customer oriented
 </li>
 <li>
 Ability to handle objections raised by customers.
 </li>
 </ul>
 
 
 
 
 
 Minimum Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s (Medical) degree or bachelor&rsquo;s degree in Paramedic
 </li>
 <li>
 Multilingual (Arabic and English)
 </li>
 <li>
 Omani nationals.
 </li>
 </ul>
 
 
 
 
 
 Minimum Experience:
 
 
 <ul>
 <li>
 2 years&rsquo; experience in a customer service/call center role within a hospital /medical insurance environment.
 </li>
 </ul>
 
 
 
 
 
 *Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunity employer.
 
 
</div>

Customer Service Officer - Omani Nationals

<div>
 <ul>
 <li>
 As a member of Munich Re the MedNet Group is a leading Third-Party Administrator across the MEA region. We are currently seeking to hire a &ldquo;Officer &ndash; Complaint Management&rdquo;. The job holder primary responsibility is to handle customers&rsquo; complaints and ensure their timely resolution. The role involves investigation of complaints, addressing customer complaints effectively and implementing appropriate solutions to ensure customer satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Your Role:
 
 
 <ul>
 <li>
 Handle customers complaints from both digital channels and walk-in members: accurate log, in-depth investigation, root cause analysis, deployment of actionable action plan, member update and member timely resolution.
 </li>
 <li>
 Ensure to gather the relevant information with other departments to resolve the complaints effectively and maintain accurate and up-to-date records.
 </li>
 <li>
 Support in collecting data, generate regular reports and provide an in-depth knowledge of the systems and tools.
 </li>
 <li>
 Analyze generated reports providing any trend and recurring issue requiring attention from management to improve overall customer experience.
 </li>
 <li>
 Ensure customer satisfaction by providing prompt and professional acknowledgment, update (or holding/extension) and resolution.
 </li>
 <li>
 Ensure each step of the process is met within the agreed timelines, reflected in the relevant systems and tools and aligned with the company policies and procedures.
 </li>
 <li>
 Collaborate with cross-functional departments to develop and implement necessary actions for complaints resolution as well to implement initiatives that enhance customer satisfaction, prevent complaints reoccurrence and minimize the number of received complaints.
 </li>
 <li>
 Provide any requested information and report accurately and in a timely manner to the clients.
 </li>
 </ul>
 
 
 
 
 
 Your profile:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in relevant field (customer service, business administration, communication) or equivalent work experience.
 </li>
 <li>
 5 years of experience in Contact Center environment (Inbound, outbound, emails &amp; chat) in which 3+ years of previous experience in customer service complaint handling in healthcare and/or insurance industry preferrable.
 </li>
 <li>
 Excel proficiency in using standard office software (Microsoft office studio)
 </li>
 <li>
 Health Insurance industry / market knowledge.
 </li>
 <li>
 Knowledge related to medical terminology would be a plus.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 <li>
 Excellent knowledge of MS office and Computer literacy.
 </li>
 <li>
 People management skills &amp; Customer Oriented.
 </li>
 <li>
 Complaint management skill &amp; Problem solving.
 </li>
 <li>
 Data Analytics (understand Contact Center KPIs, reporting &amp; analysis).
 </li>
 </ul>
 
 
 
 
 
 *Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunities employer.
 
 
 
 
</div>

Officer – Complaint Management

Royal World Group

<div>
 Role Overview
 
 
 The Field Sales &amp; Operations Officer is a core member of the Sales Operations team for the
 
 Sooq Cars
 
 mobile application. The role is responsible for client acquisition, revenue generation, and on-ground operational execution, with a focus on the Spare Parts product.
 
 
 This role supports the sale and resale of used genuine spare parts of light vehicles, including sedans, SUVs, pickup trucks, and related categories.
 
 
 Role Type: Part Time
 
 
 Target Client Base
 
 
 <ul>
 <li>
 Vehicle scrap yards
 </li>
 <li>
 Used spare part resellers
 </li>
 <li>
 Used spare part wholesalers
 
 
 
 </li>
 </ul>
 Key Responsibilities1. Sales, Revenue &amp; Client Acquisition
 
 
 <ul>
 <li>
 Conduct regular field visits to identify, engage, and onboard new clients.
 </li>
 <li>
 Convert prospects into paying customers by signing them up to:
 </li>
 <ul>
 <li>
 Subscription packages
 </li>
 <li>
 One-time special promotional offers
 </li>
 <li>
 Transactional sales and paid listings
 </li>
 </ul>
 <li>
 Promote and explain the value proposition of the Spare Parts product and platform features.
 </li>
 <li>
 Achieve assigned sales and revenue targets within the designated territory.
 </li>
 <li>
 Act as the primary on-ground representative and brand ambassador of the company.
 </li>
 </ul>
 2. Operations &amp; Client Enablement
 
 
 <ul>
 <li>
 Collect, verify, and update client profiles, vehicle listings, and supporting documentation on the platform.
 </li>
 <li>
 Ensure data accuracy, completeness, and compliance during onboarding and follow-up visits.
 </li>
 <li>
 Support clients in effectively using the Sooq Cars mobile application, including subscriptions, listings, and transactions.
 </li>
 <li>
 Facilitate smooth interaction between clients and the digital platform.
 
 
 
 </li>
 </ul>
 3. Customer Support &amp; Market Feedback
 
 
 <ul>
 <li>
 Act as the first point of contact for clients for operational and platform-related queries.
 </li>
 <li>
 Gather structured customer feedback, market intelligence, and competitor insights from the field.
 </li>
 <li>
 Escalate issues and insights to the Key Operations Officer to improve product and processes.
 
 
 
 </li>
 </ul>
 4. Flexibility &amp; Role Evolution
 
 
 <ul>
 <li>
 Remain open and adaptable to role changes, additional responsibilities, or scope adjustments as required by market conditions, business needs, and organizational growth.
 
 
 
 </li>
 </ul>
 Mandatory
 
 
 <ul>
 <li>
 Passion for the automotive industry, with a strong interest in vehicle sales and market dynamics.
 </li>
 <li>
 1-3 years of experience as a car trader, reseller, or car broker or related stream within the assigned area.
 </li>
 <li>
 Strong interpersonal, negotiation, and closing skills.
 </li>
 <li>
 Comfortable with a highly field-intensive work model.
 </li>
 <li>
 Owns a vehicle and holds a valid driving license.
 </li>
 <li>
 Technically proficient with mobile applications and web portals for sales and data management.
 </li>
 <li>
 Fluency in English and Arabic.
 
 
 
 </li>
 </ul>
 
 Preferred / Added Advantage
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Automotive Studies, Business, Commerce, or a related field.
 </li>
 <li>
 Knowledge of Urdu.
 </li>
 <li>
 Prior experience in field sales, subscription-based services, or marketplace platforms.
 </li>
 </ul>
</div>

26014 - RWQ – Spare Parts – Field Sales & Operations Officer – Oman (Salalah)

RW Group

<div><h2 class="jobSectionHeader">Role Overview</h2>
The Field Sales &amp; Operations Officer is a core member of the Sales Operations team for the Sooq Cars mobile application. The role is responsible for client acquisition, revenue generation, and on-ground operational execution, with a focus on the Spare Parts product.
This role supports the sale and resale of used genuine spare parts of light vehicles, including sedans, SUVs, pickup trucks, and related categories.
Role Type: Part Time<h2 class="jobSectionHeader">
Target Client Base</h2><ul><li>
Vehicle scrap yards</li><li>
Used spare part resellers</li><li>
Used spare part wholesalers</li></ul><h2 class="jobSectionHeader">
Key Responsibilities</h2><h3 class="jobSectionHeader">
1. Sales, Revenue &amp; Client Acquisition</h3><ul><li>
Conduct regular field visits to identify, engage, and onboard new clients.</li><li>
Convert prospects into paying customers by signing them up to:<ul><li>
Subscription packages</li><li>
One-time special promotional offers</li><li>
Transactional sales and paid listings</li></ul></li><li>
Promote and explain the value proposition of the Spare Parts product and platform features.</li><li>
Achieve assigned sales and revenue targets within the designated territory.</li><li>
Act as the primary on-ground representative and brand ambassador of the company.</li></ul><h3 class="jobSectionHeader">
2. Operations &amp; Client Enablement</h3><ul><li>
Collect, verify, and update client profiles, vehicle listings, and supporting documentation on the platform.</li><li>
Ensure data accuracy, completeness, and compliance during onboarding and follow-up visits.</li><li>
Support clients in effectively using the Sooq Cars mobile application, including subscriptions, listings, and transactions.</li><li>
Facilitate smooth interaction between clients and the digital platform.</li></ul><h3 class="jobSectionHeader">
3. Customer Support &amp; Market Feedback</h3><ul><li>
Act as the first point of contact for clients for operational and platform-related queries.</li><li>
Gather structured customer feedback, market intelligence, and competitor insights from the field.</li><li>
Escalate issues and insights to the Key Operations Officer to improve product and processes.</li></ul><h3 class="jobSectionHeader">
4. Flexibility &amp; Role Evolution</h3><ul><li>
Remain open and adaptable to role changes, additional responsibilities, or scope adjustments as required by market conditions, business needs, and organizational growth.</li></ul><h2 class="jobSectionHeader"> 
Mandatory</h2><ul><li>
Passion for the automotive industry, with a strong interest in vehicle sales and market dynamics.</li><li>
1-3 years of experience as a car trader, reseller, or car broker or related stream within the assigned area.</li><li>
Strong interpersonal, negotiation, and closing skills.</li><li>
Comfortable with a highly field-intensive work model.</li><li>
Owns a vehicle and holds a valid driving license.</li><li>
Technically proficient with mobile applications and web portals for sales and data management.</li><li>
Fluency in English and Arabic.</li></ul><h2 class="jobSectionHeader">
Preferred / Added Advantage</h2><ul><li>
Bachelor&rsquo;s degree in Automotive Studies, Business, Commerce, or a related field.</li><li>
Knowledge of Urdu.</li><li>
Prior experience in field sales, subscription-based services, or marketplace platforms.</li></ul></div>

26007 - RWQ – Spare Parts – Field Sales & Operations Officer – Oman (Sohar)

26006 - RWQ – Spare Parts – Field Sales & Operations Officer– Oman (Ibri)

Explore 327+ Customer service officer in Oman this January. Find roles across top companies and apply now to boost your career.

327 customer service officer jobs IN Oman

Customer Service Officer

Customer Service Officer - Omani Nationals

Officer – Complaint Management

26014 - RWQ – Spare Parts – Field Sales & Operations Officer – Oman (Salalah)

26007 - RWQ – Spare Parts – Field Sales & Operations Officer – Oman (Sohar)

26007 - RWQ – Spare Parts – Field Sales & Operations Officer – Oman (Sohar)

26006 - RWQ – Spare Parts – Field Sales & Operations Officer– Oman (Ibri)