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customer service officer

EIX Consulting

Job Description &ndash; Counter Staff Designation: Customer Service Officer Department: Operations Reporting to: Manager Customer Service ExcellenceJob Purpose To provide exceptional customer service to customers visiting the service centers for travel services. The role requires accurate document handling, data entry, queue management, and strict adherence to quality, compliance and operational standards.Roles and Responsibilities - Receive, verify, and process service customer applications. - Guide customers on required documents, process steps, and service fees. - Manage queue handling, token issuance, and customer flow during peak hours. - Perform accurate and timely data entry with zero-error standards. - Assist with biometric enrollment as required - Support applicants with form filling and digital submissions when required. - Ensure strict compliance with PII data protection and security standards. - Assist with cash handling, receipts, and daily reconciliation. - Coordinate with logistics teams according to SOP. - Ensure compliance with service-level requirements, and client guidelines. - Cross-sell and promote Value Added Services (where applicable). - Maintain customer satisfaction through professional behaviour and issue resolution. - Participate in all required operational and security trainings. - Assist Centre Management in maintaining audit compliance and internal process accuracy.Qualifications &amp; Experience<ul><li>Minimum: High School Diploma</li><li>Preferred: Graduate Degree</li><li>1&ndash;2 years experience in customer service, visa centers, Amer, Tasheel, typing centres, or similar service industry roles.</li></ul>Skills &amp; Key Competencies - Strong customer service and communication skills. - Ability to handle high applicant volume professionally. - Attention to detail and accuracy in data entry. - Basic proficiency in MS Office and typing. - Understanding of UAE visa/passport procedures is an advantage. - Ability to work in multicultural and high-pressure environments.Additional Requirements<ul><li>service-centre experience preferred.</li><li>Must maintain mission compliance and ICAC service standards.</li></ul>Requirements:<ul><li>Minimum: High School Diploma</li><li>Preferred: Graduate Degree</li><li>1&ndash;2 years experience in customer service, visa centers, Amer, Tasheel, typing centres, or similar service industry roles.</li></ul>- Strong customer service and communication skills. - Ability to handle high applicant volume professionally. - Attention to detail and accuracy in data entry. - Basic proficiency in MS Office and typing. - Understanding of visa/passport procedures is an advantage. - Ability to work in multicultural and high-pressure environments.Job Type: Full-timeExperience:<ul><li>customer service : 1 year (Required)</li><li>typing centres, or similar service industry roles: 1 year (Required)</li></ul>Language:<ul><li>Hindi (Required)</li></ul>

Customer Service Officer

ECOS PRIMELINK General Trading LLC

The Sales Officer for ECOS PRIMELINK General Trading LLC will be responsible for generating new business opportunities and maintaining relationships with existing clients. This role will focus on selling our premium products in the Middle East. The ideal candidate will have experience in the retail industry and be well-versed in the complexities of customer relation and sales tactics. The candidate should possess a UAE Driver's License. Communication proficiency in English, Malayalam, Hindi and Arabic is a must.Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Do you have a valid UAE Driver's License?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>English, Malayalam, Hindi (Required)</li></ul>

Sales Officer

Engineering Services International FZE LLC

JOB DESCRIPTIONDepartment: LogisticsJob Title: PRO / Logistics OfficerLocation: Hamriyah Free Zone Authority (HFZA)Responsibilities&bull;Liaise with Hamriyah Free Zone Authority, UAE Immigration, Ministry of Labour, Customs, Municipality, Chamber of Commerce, MOFA, and other relevant government authorities to ensure smooth processing of all company-related matters.&bull;Administer and coordinate company licenses, permits, renewals, visas, Emirates IDs, labor cards, and official approvals in compliance with HFZA and UAE regulations.&bull;Prepare, review, submit, and follow up on official applications, forms, letters, and documentation required by government and Free Zone authorities.&bull;Arrange and coordinate customs inspections, inbound and outbound shipment documentation, and related approvals to support company operations.&bull;Handle customs documentation filing (inward and outward) and maintain accurate records in line with Free Zone and Customs requirements.&bull;Apply for Certificate of Origin (COO) and verify invoices through MOFA and other concerned authorities.&bull;Coordinate local transportation arrangements and support logistics activities as required by operations.&bull;Reconcile, verify, and submit transportation and equipment rental invoices.&bull;Maintain and update customs stock reports and logistics-related records.&bull;Attend and respond to Free Zone, labor, and authority inspections, ensuring full compliance at all times.&bull;Handle employee-related documentation, including contracts, onboarding forms, renewals, and official correspondence.&bull;Maintain accurate filing systems and records for all company, employee, and logistics documentation.&bull;Translate, draft, and review official correspondence, reports, and communications in Arabic and English (Hindi preferred).&bull;Coordinate with internal departments, HR, Administration, and operations teams to ensure timely completion of PRO, documentation, and logistics-related tasks.&bull;Represent the company professionally in all official dealings, meetings, and communications with authorities and service providers.&bull;Handle multiple assignments efficiently with strong attention to detail, deadlines, and confidentiality.&bull;Adhere strictly to the company&rsquo;s HSE Policy and Free Zone safety regulations.&bull;Ensure 100% PPE compliance when entering shop-floor or operational areas.&bull;Report any health, safety, or environmental issues to supervisors or the Safety Officer.&bull;Demonstrate knowledge of emergency procedures, assembly points, and use of emergency equipment such as fire alarm call points and fire extinguishers.&bull;Take reasonable care for personal health and safety and that of others affected by work activities.&bull;Coordinate with production supervisors or Safety Officer to address HSE-related issues.Qualification:Bachelor&rsquo;s Degree or Diploma preferred.Minimum 2 years PRO experience in a UAE Free Zone, preferably Hamriyah Free Zone, with exposure to customs and logistics documentation.Skills:Communication &amp; negotiation, documentation control, coordination, attention to detail.Language Requirements:English and Hindi (Mandatory)Job Type: Full-timePay: AED3,000.00 - AED4,500.00 per monthAbility to commute/relocate:<ul><li>Sharjah: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>HFZA or Free Zone: 1 year (Required)</li></ul>Work Location: In personApplication Deadline: 24/05/2025

Public Relations Officer

Agthia Group PJSC

<div>
 
 Position
 
 
 
 Collection Officer- UAE Nationals
 
 
 
 Location:
 
 
 
 Sharjah
 
 
 
 Purpose
 
 
 
 The collection officer is responsible to ensure (timely) collections from the customers.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Collect Cheques from the customers and submit to finance department for data entry
 </li>
 <li>
 Analyze credit outstanding in the marketplace and weigh the same against approved Credit period by customer.
 </li>
 <li>
 Achieve DSO target.
 </li>
 <li>
 Update management on risks for Bad Debt with ongoing study of the marketing conditions and continuous vigilance of company exposure.
 </li>
 <li>
 In case of Legal action to be taken against defaulting party, liaise with concerned authorities within the organization.
 </li>
 <li>
 Prepare and submit collection reports to Sales Manager.
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 High School/Diploma
 </li>
 <li>
 3 years&rsquo; experience plus technical certifications as required. Should have completed all necessary operational training at advance level
 </li>
 <li>
 Knowledge of credit collection reports
 </li>
 <li>
 Good communication skills in English
 </li>
 <li>
 Basic knowledge of Financial / Account practices
 </li>
 <li>
 Ability to understand credit situations
 
 
 </li>
 </ul>
 
 Grow with Agthia &ndash; For the Better
 
 
 
 Agthia Group is one of the region&rsquo;s leading Food &amp; Beverage companies, with a growing international footprint. We are a publicly listed company on the Abu Dhabi Securities Exchange (ADX) and part of ADQ, one of the region&rsquo;s largest holding companies.
 
 
 Rooted in Abu Dhabi since 1978, we've grown into a global presence, operating in countries including the UAE, Saudi Arabia, Kuwait, Oman, Egypt, Turkey, and Jordan. We&rsquo;ve built a diverse portfolio of over 35 market-leading brands across Water &amp; Food, Snacking, Protein &amp; Frozen, and Agri-Business &ndash; touching the lives of millions of consumers in more than 65 global markets. With sustainability at the core of our innovations, we&rsquo;ve pioneered several world-first products, setting new benchmarks in industry and meeting the evolving needs of communities worldwide.
 
 
 Over 12,000 people from more than 67 nationalities are at the heart of shaping our purpose driven future, supported by an agile environment which encourages collaboration, creativity, and the freedom to make a real difference. With a competitive benefits package, genuine opportunities to advance, and a focus on continuous learning and development, we&rsquo;re committed to supporting your growth as we work together to deliver excellence &ldquo;For the Better.&rdquo;
 
 
 Join us and be part of a team that's not just shaping the future of food and beverages but also making a meaningful impact on the world. Together, let's grow 'For the Better.'
</div>

Collection Officer

A&M INTERNATIONAL GENERAL CONTRACTING L.L.C - SHJ. BR 1

Position: Civil Procurement Officer / Civil Purchaser We are looking for an experienced Civil Procurement Officer with strong knowledge of purchasing materials, equipment, and services related to Civil Construction Projects. The candidate must have hands-on experience in dealing with suppliers, issuing purchase orders, negotiating prices, and ensuring timely delivery to support site operations.Requirements:<ul><li>Experience in Civil Procurement</li><li>Work experience in Sharjah and Dubai</li><li>Minimum 3 to 5 years of relevant experience in the UAE</li><li>Strong knowledge of civil construction materials and market suppliers</li><li>Excellent communication and negotiation skills</li><li>Ability to work under pressure and meet deadlines</li></ul>Job Type: Full-timePay: AED5,000.00 - AED7,000.00 per month

Civil Procurement Officer

Apt Resources Pvt.Ltd.

We are looking for a motivated and enthusiastic Talent Acquisition Officer for the office of our VIP client in Abu Dhabi. The ideal candidate will be responsible for sourcing, attracting, and hiring top-tier talent for the organization. Additionally, the Recruitment Officer will help develop recruitment strategies, establish relationships with potential candidates, and ensure a positive experience for candidates throughout the hiring process.
 The successful candidate should possess excellent communication skills, attention to detail, and the ability to thrive in a fast-paced work environment. This role will cover the entire recruitment cycle, from screening candidates to ensuring they are ready to join the company.
 
Key Responsibilities: 
<ul>
<li>Advertise job openings across various platforms to attract top talent.</li>
<li>Screen, shortlist, and interview candidates to identify the best fit for roles.</li>
<li>Collaborate with hiring managers to understand and address recruitment needs.</li>
<li>Maintain and update recruitment reports for tracking and analysis.</li>
<li>Perform administrative tasks and support ad hoc recruitment activities.</li>
</ul>
Requirements: 
<ul>
<li>Bachelor’s degree in Human Resources, Business Administration, or a related field</li>
<li>Proven experience as a Recruitment Officer or in a similar HR role, ideally within the hospitality sector</li>
<li>Strong understanding of recruitment techniques and best practices</li>
<li>Excellent communication and interpersonal skills</li>
<li>Ability to maintain confidentiality and manage sensitive information</li>
<li>Proficiency in MS Office and HR management software</li>
<li>Detail-oriented with strong organizational skills</li>
<li>Fluency in English; additional language proficiency is a plus</li>
<li>Prior experience in recruitment is required</li>
<li>Must be available in UAE</li>
</ul>
Benefits: 
The salary offer is AED 8,000 plus free accommodation, food, toiletries, and all other benefits as per UAE labor law.

Talent Acquisition Officer - Royal Palace

Visen Polymers Fze

The Role
 <ul>
<li>Supporting sales function and coordinating sales-related activities within the company, to achieve sales plan. • Contribute to Customer satisfaction by ensuring the accuracy and timely processing of orders. • Managing the sales-related activities for the assigned customer. • Supporting/Coordinating with the H.O sales team, Marketing. • Ensuring the timely delivery of goods to customers. • Coordinating with customers on vessel schedules and getting confirmation on draft documents. • Sending an information and providing the documents to the customer once the material is left from the plant. • Update the tracking details to the customer upon the delay in the arrival of shipment at the destination and coordinate with our team accordingly. • Facilitate the resolution of sales related issues with customers & team. • Responding to sales queries via phone, email, and written communication, and informing internal teams, the sales team at the head office, and customers. • Coordinate with Marketing and QC team on the sample requirement. • Arranging the sample deliveries to the customer. (Local) Thru. Driver. (Export) via Courier. • Arranging and verifying documents with approval from the accounts department based on payment and direct courier requirements. • Monitoring the daily despatched records and sharing the orders to the management. • Verifying SGS documents and forwarding it for the client and supervisor approval. • Following up on payments related to advance payment customers. • Gather pending deliveries and passing the information to the relevant department. • Following with the respective team to proceed with the shipment with an approval from the customer • Internal Coordination with the driver for the timely deliveries of samples & documents. • In the absence of the Sales Assistant, the responsibility of preparing export documents and coordinating sample deliveries via courier will be undertaken.</li>
</ul>
Requirements
 <ul>
<li>Proficient in Microsoft Office and any other software related to record keeping. • Sample report as and when requested by marketing team. • Sales related report as and when requested by Marketing team • Daily wise dispatch order forwarding it to Management. • Pending order details as and when requested by the customer. Key Internal Interfaces • Executive Director, Marketing Manager, Production Manager, Assistant Manager, Sr. Officer QC/QA, Sr. Accountant & Logistics team. Benefits: • Competitive salary package • VISA , Medical Insurance & other benefits as per UAE law. • Transportation provided : From Ajman (Lulu Hypermarket) to Company.</li>
</ul>
About the company
 Visen Polymers FZE, a leading manufacturer of polymer emulsions, centres its efforts on delivering premium products to paint, textile, adhesive and construction industries as well as consumer products. With a clear vision of becoming the largest supplier of water based polymer emulsions, the company has been making a persistent effort in improving its products, manufacturing, sales, marketing, and supply chain management.

Sales Coordinator

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