customer service representative Jobs in Dubai

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800 Flower LLC

<div><div><div>About Us: 800 Flower LLC is a leading flower delivery service in the UAE, providing customers with high-quality floral arrangements for every occasion. We are dedicated to delivering exceptional customer service and ensuring our clients have a seamless and memorable experience. Key Responsibilities: Manage large amounts of incoming phone calls with proper etiquette. Provide our clients with exceptional customer service by emails and WhatsApp. Maintaining a positive, empathetic, and professional attitude toward customers at all times. Give the customer your full attention, greeting all walk-in customers and provide information about product and services. Communicating and coordinating with florist as necessary. Processing orders and managing shopify and update the tracking sheets regularly. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Coordinate with logistics and ensuring timely delivery of orders. Update orders of Deliveroo, Talabat, purchase invoice and wastage reports on daily basis. Take the extra mile to engage customers and follow up until query is resolved. Assist Senior Customer service leader in preparing order summary and reports. Report to Operations Manager regularly on challenges or concerns. Qualifications &amp; Skills: Bachelor s Degree in Business Administration, Communications, or related field. At least 2 years of customer service experience, preferably in the flower industry in the UAE. Proficiency in managing online platforms (like Shopify, CRM systems, or similar customer service software) is beneficial. Excellent communication skills in English (Arabic is a plus). Ability to multitask and manage customer inquiries efficiently. Strong problem-solving skills and a customer-focused mindset. Proficiency in Microsoft Office and CRM software. Positive attitude with the ability to handle high-pressure situations. 
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Customer Service

Emirates

<div>
 
 Job Purpose
 
 
 
 The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world's biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle.
 
 
 If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world.
 
 
 We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, Marhaba services and Contact Centre.
 
 
 
 During The Hiring Process, You Can Expect
 
 
 
 
 Step 1 &ndash; Apply
 
 
 
 Submit your application and we&rsquo;ll then send you an email to confirm that we&rsquo;ve received your application.
 
 
 
 Step 2 &ndash; Review
 
 
 
 Our Recruitment Team will review your application.
 
 
 
 Step 3 &ndash; Video Interview and Assessment
 
 
 
 If you&rsquo;re shortlisted for the role, we&rsquo;ll send you a link to our on-demand, interactive and gamified video interview assessment via HireVue. This is most critical part of the process and required if you want to progress to the next stage.
 
 
 
 Step 4 &ndash; Offer
 
 
 
 If successful, we&rsquo;ll send you an offer of employment which will include the benefits package for your role.
 
 
 We have outlined below the specific job details for each of our roles:
 
 
 
 I. Customer-facing Roles
 
 
 
 
 Airport Services Agent (EK/dnata) &amp; Marhaba Services Agent
 
 
 
 As an Airport Service Agent, you will be responsible for delivering top-notch customer service to our valued passengers during check-in, boarding, and baggage handling. Your dedication to provide a high-quality service experience will be integral to ensuring our customers have a seamless and enjoyable journey from start to finish.
 
 
 Our Marhaba Service Agents go above and beyond to provide exceptional travel assistance services to our valued clients. Whether a VIP, Marhaba client, an unaccompanied minor, or a passenger with special needs, the Marhaba Service Agents are dedicated to ensuring that the customers receive the highest level of care and attention throughout their journey.
 
 
 
 II. Back-office Role
 
 
 
 
 Contact Centre Agent
 
 
 
 As a Contact Centre Agent, you will have the important role of being the voice of Emirates, providing our valued customers with accurate and up-to-date information about our products and services. We are seeking a skilled professional to provide exceptional customer service by promptly and accurately responding to inquiries either through various digital communication channels, such as chat and social media platforms or through voice support. Your role will be crucial in ensuring that our customers feel valued and supported throughout their journey.
 
 
 Qualification
 
 
 
 To be considered for Customer Service roles, you must meet the following requirements:
 
 
 
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 Fluency in both spoken and written English
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 Fluency in any other language is a plus
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 A levels/High School certificate
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 Excellent interpersonal and customer service skills
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 Willing to work in a shift environment
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 PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)
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 Willing to wear uniform (Front-line customer facing roles)
 
 
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 In addition to the above, the job specific requirements for the Contact Centre role are:
 
 
 
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 Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese.
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 Customer and sales focus to provide excellent service and close any sales opportunity.
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 The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role.
 
 
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 Experience the excitement of being on the front-line customer-facing roles with dnata, Marhaba and Emirates Airport Services Agents, or work behind the scenes as a Contact Centre Service Agent. You'll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.
 
 
 Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com
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Customer Service Roles

PREMIER LINE SEA SHIPPING CO LLC

We Are Hiring in Dubai CUSTOMER SERVICE (Filipino Female) in SHIPPING & LOGISTICS Bur Dubai, Dubai, U.A.E

Al Ghurair Investment LLC

<ul><li>Act as the primary point of contact for customers, addressing inquiries and resolving issues promptly to ensure a positive customer experience.</li><li>Actively listen to customer needs, empathize with their concerns, and provide tailored solutions that exceed their expectations.</li><li>Work collaboratively with cross-functional teams to address complex customer issues and implement effective solutions.</li><li>Educate customers about product features and services, empowering them to make informed decisions.</li><li>Maintain a thorough understanding of company policies and procedures to provide accurate information to customers.</li></ul>

CITY MAIDS CLEANING SERVICES

We are looking for a professional FEMALE ARABIC SPEAKING CUSTOMER SERVICE REPRESENTATIVE to join our team. Your role will be to communicate with clients, handle inquiries, provide information about our services, and ensure a smooth and positive customer experience.Key Responsibilities:<ul><li>Answer incoming calls and respond to customer inquiries</li><li>Make outbound follow-up calls when needed</li><li>Provide accurate information about services and offers</li><li>Maintain records and update customer data in the system</li><li>Ensure professional and friendly communication at all times</li></ul>Requirements:<ul><li>Female candidate</li><li>Fluent in Arabic and English (spoken and written)</li><li>Good communication and listening skills</li><li>Positive attitude and professional appearance</li><li>Ability to work under pressure and handle multiple tasks</li><li>Previous call center or customer service experience is preferred, but not required</li></ul>What We Offer:<ul><li>Competitive salary + performance incentives</li><li>Supportive and friendly work environment</li><li>Training and opportunities for growth and development</li></ul>Job Type: Full-timePay: AED5,000.00 per monthApplication Question(s):<ul><li>Do you stay in Deira - Dubai ?</li></ul>Experience:<ul><li>Customer Service Agent: 2 years (Required)</li></ul>

FEMALE ARABIC SPEAKING CUSTOMER SERVICE REPRESENTATIVE

Ali & Sons

Service Advisor
 About the Role 
 We are looking for a Service Advisor to act as the primary contact between customers and the workshop team. The role ensures professional customer service, smooth repair processes, and achievement of workshop targets in labor and parts sales. Key Responsibilities
Welcome customers, prepare job cards, and record customer concerns, damages, and approvals.
Coordinate with the Foreman on required work and ensure accurate documentation in DMS.
Keep customers updated through regular follow-ups and provide service advice on vehicle needs.
Review service history to validate current repair requests and warranty eligibility.
Obtain repair approvals and maintain proper evidence.
Resolve customer concerns in coordination with the Customer Relations team.
Monitor and update WIP reports regularly.
Ensure compliance with health &amp; safety procedures and maintain a professional image.
Perform additional duties as assigned by the Service Manager. KPIs
Achievement of labor and parts sales targets.
Customer Satisfaction Index (CSI) scores.
Completion of required online training.
Management of WIP and reduction of unjustified job cards. Qualifications
2 5 years experience as a Service Advisor in the automotive industry (UAE experience preferred).
Strong knowledge of vehicle servicing and warranty procedures.
Excellent communication and customer service skills.
Fluency in English (Arabic is an advantage).
Proficiency in MS Office and dealership management systems (DMS).

Service Advisor

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9828 customer service professional jobs IN Dubai

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FEMALE ARABIC SPEAKING CUSTOMER SERVICE REPRESENTATIVE

Service Advisor