sales consultant

customer service representative Jobs in Dubai

customer service representative

customer care executive

customer experience manager Jobs in Dubai

customer experience manager

customer service

customer service professional

<div>We are looking for a Customer Service professional to help build and scale CJC Race's global customer support and player experience. This role focuses on delivering high-quality support across in-game channels, Discord, social platforms, and event-related touchpoints, ensuring players have a smooth, engaging, and positive experience.

You will work closely with game operations, community, and leadership teams, and play a key role in shaping customer service processes as the platform grows.

Job Responsibilities
<ul>
<li>Provide timely, professional, and friendly customer support across in-game channels, Discord, social media, and event-related platforms
</li>
<li>Respond to player inquiries related to gameplay, accounts, rewards, events, competitions, and technical issues
</li>
<li>Monitor Discord and community channels to identify issues, bugs, scams, or abnormal behavior and escalate when needed
</li>
<li>Work closely with Game Operations, Community, Marketing, and Development teams to resolve player issues efficiently
</li>
<li>Support live events, tournaments, game shows, and campaigns by managing player communications and real-time inquiries
</li>
<li>Help document common issues, FAQs, and support processes to improve response efficiency and user experience
</li>
<li>Collect and summarize player feedback, pain points, and suggestions to support product and gameplay improvements
</li>
<li>Assist in shaping and improving customer service workflows, tools, and standards as the platform scales
</li>
<li>Maintain a professional, positive brand voice that aligns with CJC Race's tone and community culture
</li>
</ul>Requirements
<ul>
<li>Experience in customer service, community support, or player support (gaming, GameFi, Web3, or online platforms preferred)
</li>
<li>Familiarity with gaming communities, Discord moderation, and online player behavior
</li>
<li>Strong communication skills in English; additional languages are a plus
</li>
<li>Calm, patient, and solution-oriented mindset, especially when handling escalations
</li>
<li>Ability to manage multiple conversations and issues in a fast-paced, live environment
</li>
<li>Basic understanding of gaming mechanics, online competitions, or GameFi ecosystems is a strong advantage
</li>
<li>Comfortable working with global users across different time zones
</li>
<li>Willing to follow Dubai regulations and company policies</li></ul></div>

Customer Service

Next Drop Delivery Services

Job Description: We are looking for a dedicated and professional Customer Service Executive to join our team. The ideal candidate should have strong communication skills and the ability to handle customer inquiries efficiently.Requirements:<ul><li>Minimum 2 years of experience in customer service</li><li>Excellent computer skills (MS Office, email handling, CRM systems)</li><li>Strong verbal and written communication skills</li><li>Ability to multitask and work under pressure</li><li>Female candidates only</li></ul>Key Responsibilities:<ul><li>Handle customer queries via phone, email, and WhatsApp</li><li>Coordinate with internal teams to resolve customer issues</li><li>Maintain accurate customer records and reports</li><li>Ensure high levels of customer satisfaction</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

SWEETSPOT

Oliv Restaurant and Bakery is seeking a highly motivated and organized Food Dispatcher / Customer Service professional to manage the dispatching of delivery and catering orders, ensuring timely and accurate deliveries. The ideal candidate will have excellent communication skills, be customer-oriented, and work well under pressure to provide an exceptional experience for our customers.Key Responsibilities:Order Dispatching:<ul><li>Oversee the dispatch process of both delivery and catering orders.</li><li>Qualitative and Quantitative Check of orders.</li><li>Ensure all orders are dispatched on time and accurately.</li><li>Coordinate with the delivery drivers to ensure smooth and efficient delivery routes.</li><li>Monitor and track the status of deliveries and communicate with customers in case of any delays or issues.</li></ul>Customer Service:<ul><li>Provide excellent customer service, addressing any concerns or inquiries from customers promptly and professionally.</li><li>Handle phone, email, and online customer inquiries, and ensure timely resolution of issues.</li><li>Confirm catering orders, deliveries, and any special customer requests with attention to detail.</li></ul>Order Management:<ul><li>Collaborate with kitchen and bakery staff to ensure orders are fulfilled as requested.</li><li>Verify order accuracy before dispatching, checking for any missing or incorrect items.</li><li>Prepare order invoices and assist in managing order logs for tracking purposes.</li></ul>Problem Solving &amp; Communication:<ul><li>Act as a point of contact for customers regarding delivery-related issues or concerns.</li><li>Provide timely updates to customers about their order status or delays.</li><li>Resolve any issues in a courteous and efficient manner to maintain customer satisfaction.</li></ul>Team Coordination:<ul><li>Work closely with kitchen, bakery, and delivery teams to ensure seamless coordination.</li><li>Assist in scheduling delivery routes and drivers based on order volume and customer requirements.</li></ul>Qualifications:<ul><li>High school diploma or equivalent; college degree is a plus.</li><li>Previous experience in customer service, dispatching, or a related field is preferred.</li><li>Strong communication and interpersonal skills.</li><li>Ability to work in a fast-paced, team-oriented environment.</li><li>Strong attention to detail and organizational skills.</li><li>Basic proficiency in MS Office and order management software.</li><li>Ability to handle multiple tasks simultaneously and prioritize effectively.</li><li>Must be flexible with working hours, including weekends and holidays as needed.</li></ul>Physical Requirements:<ul><li>Ability to sit or stand for extended periods.</li><li>Must be able to communicate clearly and effectively with customers and team members.</li><li>Ability to handle moderate stress during busy times.</li></ul>Job Types: Full-time, PermanentPay: AED2,000.00 - AED4,000.00 per monthExperience:<ul><li>UAE: 6 years (Preferred)</li><li>customer service: 5 years (Required)</li><li>Restaurant: 5 years (Required)</li><li>Catering: 5 years (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>Work Location: In person

Dispatcher/Customer Service

Emirates

<div>
 
 Job Purpose
 
 
 
 The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world's biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle.
 
 
 If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world.
 
 
 We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, Marhaba services and Contact Centre.
 
 
 
 During The Hiring Process, You Can Expect
 
 
 
 
 Step 1 &ndash; Apply
 
 
 
 Submit your application and we&rsquo;ll then send you an email to confirm that we&rsquo;ve received your application.
 
 
 
 Step 2 &ndash; Review
 
 
 
 Our Recruitment Team will review your application.
 
 
 
 Step 3 &ndash; Video Interview and Assessment
 
 
 
 If you&rsquo;re shortlisted for the role, we&rsquo;ll send you a link to our on-demand, interactive and gamified video interview assessment via HireVue. This is most critical part of the process and required if you want to progress to the next stage.
 
 
 
 Step 4 &ndash; Offer
 
 
 
 If successful, we&rsquo;ll send you an offer of employment which will include the benefits package for your role.
 
 
 We have outlined below the specific job details for each of our roles:
 
 
 
 I. Customer-facing Roles
 
 
 
 
 Airport Services Agent (EK/dnata) &amp; Marhaba Services Agent
 
 
 
 As an Airport Service Agent, you will be responsible for delivering top-notch customer service to our valued passengers during check-in, boarding, and baggage handling. Your dedication to provide a high-quality service experience will be integral to ensuring our customers have a seamless and enjoyable journey from start to finish.
 
 
 Our Marhaba Service Agents go above and beyond to provide exceptional travel assistance services to our valued clients. Whether a VIP, Marhaba client, an unaccompanied minor, or a passenger with special needs, the Marhaba Service Agents are dedicated to ensuring that the customers receive the highest level of care and attention throughout their journey.
 
 
 
 II. Back-office Role
 
 
 
 
 Contact Centre Agent
 
 
 
 As a Contact Centre Agent, you will have the important role of being the voice of Emirates, providing our valued customers with accurate and up-to-date information about our products and services. We are seeking a skilled professional to provide exceptional customer service by promptly and accurately responding to inquiries either through various digital communication channels, such as chat and social media platforms or through voice support. Your role will be crucial in ensuring that our customers feel valued and supported throughout their journey.
 
 
 Qualification
 
 
 
 To be considered for Customer Service roles, you must meet the following requirements:
 
 
 
 <ul>
 <li>
 Fluency in both spoken and written English
 </li>
 <li>
 Fluency in any other language is a plus
 </li>
 <li>
 A levels/High School certificate
 </li>
 <li>
 Excellent interpersonal and customer service skills
 </li>
 <li>
 Willing to work in a shift environment
 </li>
 <li>
 PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)
 </li>
 <li>
 Willing to wear uniform (Front-line customer facing roles)
 
 
 </li>
 </ul>
 
 In addition to the above, the job specific requirements for the Contact Centre role are:
 
 
 
 <ul>
 <li>
 Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese.
 </li>
 <li>
 Customer and sales focus to provide excellent service and close any sales opportunity.
 </li>
 <li>
 The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role.
 
 
 </li>
 </ul>
 Experience the excitement of being on the front-line customer-facing roles with dnata, Marhaba and Emirates Airport Services Agents, or work behind the scenes as a Contact Centre Service Agent. You'll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.
 
 
 Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com
</div>

Customer Service Roles

EIX Consulting

Job Title: Receptionist &ndash; Service Centre OperationsLocation: United Arab Emirates Job Type: Full-Time Industry: Travel Services / Documentation Services / Customer Service OperationsAbout the RoleWe are looking for a professional and customer-focused Receptionist to be the first point of contact at our service centre. The Receptionist will manage front-desk tasks, ensure smooth customer flow, handle inquiries, and support operational teams in maintaining a high-quality service environment.This role requires excellent communication skills, a welcoming attitude, and the ability to multitask in a fast-paced environment.Key Responsibilities<ul><li>Greet and welcome customers/applicants in a courteous and professional manner.</li><li>Manage the front-desk area, ensuring an organized and efficient reception environment.</li><li>Guide customers on the service flow and direct them to the appropriate counters or waiting areas.</li><li>Handle customer inquiries, provide basic information, and support customers with initial instructions.</li><li>Manage appointment lists, tokens, and queue systems where applicable.</li><li>Coordinate with operations teams to ensure smooth customer movement.</li><li>Ensure visitors adhere to centre rules and maintain order during peak hours.</li><li>Answer phone calls, respond to queries, and redirect calls to relevant departments.</li><li>Maintain cleanliness and professional presentation of the reception area.</li><li>Follow SOPs, security protocols, and confidentiality requirements.</li><li>Support administrative tasks when needed (basic documentation, logging, updating information).</li><li>Assist in emergency or escalation situations by guiding customers appropriately.</li><li>Uphold high grooming standards and professional behavior at all times.</li></ul>Key Performance Indicators (KPIs)<ul><li>Customer satisfaction and front-desk service quality</li><li>Efficiency in managing queues and visitor flow</li><li>Professional communication and problem-handling</li><li>Adherence to procedures and service-cycle standards</li><li>Accuracy in logs, visitor records, and basic administrative tasks</li><li>Grooming and professionalism compliance</li></ul>Qualifications &amp; Experience<ul><li>Education:</li><li>Minimum: High School Certificate</li><li>Preferred: Diploma or Bachelor&rsquo;s Degree</li><li>Experience:</li><li>Prior experience in front-desk, customer service, hospitality, or service-centre roles preferred</li><li>Skills:</li><li>Excellent communication and interpersonal skills</li><li>Professional appearance and customer-service orientation</li><li>Ability to handle high footfall and multitask effectively</li><li>Basic computer skills (MS Office, data entry)</li><li>Ability to remain calm, polite, and composed under pressure</li></ul>Additional Requirements<ul><li>Willingness to work in shifts and peak periods</li><li>Understanding of service-centre operations or documentation processes is a plus</li></ul>Job Type: Full-timeExperience:<ul><li>front-desk, customer service, hospitality, or service-centre: 1 year (Required)</li></ul>Language:<ul><li>Hindi (Required)</li></ul>

Receptionist – Service Centre Operations

Job Title: Application Facilitator &ndash; Customer Service OperationsLocation: United Arab Emirates Job Type: Full-Time Industry: Travel Services / Documentation Services / Customer Service OperationsAbout the RoleWe are looking for Application Facilitators to support customers visiting our service centres across the UAE. The role involves receiving, verifying, and processing applications while ensuring high service standards, accuracy, and compliance with established procedures.This is a customer-facing role requiring strong communication skills, attention to detail, and the ability to handle documents and data entry with precision.Key Responsibilities<ul><li>Welcome and guide customers through the application submission process.</li><li>Receive, verify, and process customer documents and applications accurately.</li><li>Ensure all required documents are complete and comply with service requirements.</li><li>Enter customer information into the system with a high level of accuracy.</li><li>Manage queues and ensure smooth customer flow within the centre.</li><li>Provide clear and professional information to customers regarding procedures, timelines, and requirements.</li><li>Handle customer inquiries, concerns, and escalations professionally.</li><li>Maintain compliance with SOPs, service standards, and regulatory requirements.</li><li>Coordinate with internal teams (operations, quality, and support functions) to resolve issues.</li><li>Ensure proper handling of confidential documents and follow data-security protocols.</li><li>Support value-added services (VAS) where applicable.</li><li>Maintain cleanliness, grooming standards, and a professional appearance.</li><li>Contribute to continuous improvement of processes and overall customer experience.</li></ul>Key Performance Indicators (KPIs)<ul><li>Accuracy of data entry and document checks</li><li>Customer satisfaction and low complaint ratio</li><li>Adherence to TAT and service standards</li><li>Error-free processing and reduced rework</li><li>Professional conduct and customer-handling quality</li><li>Compliance with SOPs and operational guidelines</li><li>VAS conversion targets (if applicable)</li></ul>Qualifications &amp; Experience<ul><li>Education:</li><li>Minimum: High School Certificate</li><li>Preferred: Diploma or Bachelor&rsquo;s Degree</li><li>Experience:</li><li>Prior experience in customer service, hospitality, or service-centre environments is an advantage</li><li>Experience in document handling, data entry, or front-office operations preferred</li><li>Skills:</li><li>Strong communication and customer-service skills</li><li>Basic computer proficiency (MS Office, data entry)</li><li>Attention to detail and accuracy</li><li>Ability to work under pressure and in high-footfall environments</li><li>Professional grooming and presentation</li></ul>Additional Requirements<ul><li>Willingness to work in shifts, weekends, and peak periods as needed</li><li>Understanding of documentation or travel-services processes is a plus</li></ul>Job Type: Full-timeExperience:<ul><li>customer service, hospitality, or service-centre: 1 year (Required)</li><li>document handling, data entry, or front-office operations: 1 year (Required)</li></ul>Language:<ul><li>Hindi (Required)</li></ul>

Application Facilitator – Customer Service Operations

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Customer Service Roles

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Receptionist – Service Centre Operations

Application Facilitator – Customer Service Operations