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customer service representative Jobs in Dubai

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telephone operator

customer service professional

Armada Contracting LLC

Job Responsibility&middot; Maintaining a positive, empathetic, and professional attitude toward customers always.&middot; Responding promptly to customer inquiries.&middot; Responsible in time management, setting goals, implementation and monitoring and planning that includes the scope, activity schedule, potential risk (design variations, variations by the client, if the project is delated, she must try to fix the gap brought about delay)&middot; Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.&middot; Knowing our products inside and out so that you can answer questions.&middot; Keeping records of customer interactions, transactions, comments, and complaints.&middot; Communicating and coordinating with colleagues, as necessary.&middot; Providing feedback on the efficiency of the customer service process.&middot; Ensure customer satisfaction and provide professional customer support.&middot; Attends client meetings as required within the scope of a project.&middot; Ability to transition from strategic thinking to creative and detailed execution.&middot; Tracks and maintains project timeframes, status reports and risk assessments&middot; Work requires supervising and monitoring performance for a regular group of employees including work objective/effectiveness and realigning work as needed&middot; Good knowledge of computer science such as HTML and CSS is requiredJob Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Customer Service

Emirates

<div>
 
 Job Purpose
 
 
 
 The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world's biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle.
 
 
 If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world.
 
 
 We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, Marhaba services and Contact Centre.
 
 
 
 During The Hiring Process, You Can Expect
 
 
 
 
 Step 1 &ndash; Apply
 
 
 
 Submit your application and we&rsquo;ll then send you an email to confirm that we&rsquo;ve received your application.
 
 
 
 Step 2 &ndash; Review
 
 
 
 Our Recruitment Team will review your application.
 
 
 
 Step 3 &ndash; Video Interview and Assessment
 
 
 
 If you&rsquo;re shortlisted for the role, we&rsquo;ll send you a link to our on-demand, interactive and gamified video interview assessment via HireVue. This is most critical part of the process and required if you want to progress to the next stage.
 
 
 
 Step 4 &ndash; Offer
 
 
 
 If successful, we&rsquo;ll send you an offer of employment which will include the benefits package for your role.
 
 
 We have outlined below the specific job details for each of our roles:
 
 
 
 I. Customer-facing Roles
 
 
 
 
 Airport Services Agent (EK/dnata) &amp; Marhaba Services Agent
 
 
 
 As an Airport Service Agent, you will be responsible for delivering top-notch customer service to our valued passengers during check-in, boarding, and baggage handling. Your dedication to provide a high-quality service experience will be integral to ensuring our customers have a seamless and enjoyable journey from start to finish.
 
 
 Our Marhaba Service Agents go above and beyond to provide exceptional travel assistance services to our valued clients. Whether a VIP, Marhaba client, an unaccompanied minor, or a passenger with special needs, the Marhaba Service Agents are dedicated to ensuring that the customers receive the highest level of care and attention throughout their journey.
 
 
 
 II. Back-office Role
 
 
 
 
 Contact Centre Agent
 
 
 
 As a Contact Centre Agent, you will have the important role of being the voice of Emirates, providing our valued customers with accurate and up-to-date information about our products and services. We are seeking a skilled professional to provide exceptional customer service by promptly and accurately responding to inquiries either through various digital communication channels, such as chat and social media platforms or through voice support. Your role will be crucial in ensuring that our customers feel valued and supported throughout their journey.
 
 
 Qualification
 
 
 
 To be considered for Customer Service roles, you must meet the following requirements:
 
 
 
 <ul>
 <li>
 Fluency in both spoken and written English
 </li>
 <li>
 Fluency in any other language is a plus
 </li>
 <li>
 A levels/High School certificate
 </li>
 <li>
 Excellent interpersonal and customer service skills
 </li>
 <li>
 Willing to work in a shift environment
 </li>
 <li>
 PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)
 </li>
 <li>
 Willing to wear uniform (Front-line customer facing roles)
 
 
 </li>
 </ul>
 
 In addition to the above, the job specific requirements for the Contact Centre role are:
 
 
 
 <ul>
 <li>
 Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese.
 </li>
 <li>
 Customer and sales focus to provide excellent service and close any sales opportunity.
 </li>
 <li>
 The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role.
 
 
 </li>
 </ul>
 Experience the excitement of being on the front-line customer-facing roles with dnata, Marhaba and Emirates Airport Services Agents, or work behind the scenes as a Contact Centre Service Agent. You'll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.
 
 
 Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com
</div>

Customer Service Roles

Key Mavens Development

Job OverviewWe are looking for a dynamic individual who can seamlessly blend customer service expertise with creative content creation. The ideal candidate will be responsible for addressing customer inquiries, ensuring a smooth client experience, and producing engaging digital content that enhances our brand presence.Key Responsibilities:Customer Service:* Respond to customer queries via phone, email, chat, and social media.* Provide accurate information about products, services, and company policies.* Resolve complaints effectively and escalate complex issues when necessary.* Maintain records of customer interactions and feedback for continuous improvement.* Build and nurture positive relationships with customers to ensure retention and loyalty.Content Creation:* Develop engaging written, visual, and video content for social media, blogs, newsletters, and websites.* Collaborate with the marketing team to align content with brand voice and campaign goals.* Create FAQs, tutorials, and support documents to improve customer self-service.* Monitor trends and customer feedback to generate relevant and impactful content.* Manage and schedule posts across various digital platforms.Requirements &amp; Skills:* Proven experience in customer service and content creation.* Excellent verbal and written communication skills.* Strong problem-solving and interpersonal skills.* Creativity and ability to produce engaging content in different formats (text, graphics, video).* Familiarity with social media platforms, content management systems, and basic design tools (e.g., Canva, Photoshop).* Ability to multitask, prioritize, and work independently.Preferred Qualifications:* Bachelor&rsquo;s degree in Communications, Marketing, Business, or a related field.* Experience with CRM systems and social media analytics tools.* Experience in Customer Service.* Customer-centric mindset with attention to detail.Job Type: Full-time

Customer Service cum Content Creator

Dubai Municipality

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</div></div><div>
Qualifications<div></div> 
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Customer Service Star

Bohemia Crystal

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Customer Service and Sales

Biztrack Business Services

Russian-Speaking Customer Service cum WaitressWe are looking for a Russian-speaking Customer Service cum Waitress to join our team. The ideal candidate will be friendly, professional, and passionate about delivering excellent service to our guests.Responsibilities:<ul><li>Welcome and serve guests with a high standard of hospitality</li><li>Take and serve food &amp; beverage orders accurately</li><li>Communicate effectively with Russian-speaking guests</li><li>Assist with customer inquiries and ensure guest satisfaction</li><li>Maintain cleanliness and organization of the dining area</li></ul>Requirements:<ul><li>Fluent in Russian and English (spoken, reading, and writing preferred)</li><li>Previous experience in customer service or F&amp;B industry is an advantage</li><li>Positive attitude, good communication, and teamwork skills</li><li>Well-presented and professional demeanor</li><li>Flexible to work in shifts, weekends, and holidays</li></ul>Job Types: Full-time, PermanentPay: AED3,000.00 - AED4,000.00 per month

Russian-Speaking Customer Service cum Waitress

ManpowerGroup Middle East

<div>
 
 
 Job Summary:
 
 
 
 We are seeking a proactive and customer-focused
 
 Customer Service Associate
 
 to join our team. The ideal candidate will be the first point of contact for our clients, ensuring prompt and efficient resolution of inquiries while maintaining a high level of customer satisfaction.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
 </li>
 <li>
 Assist clients with product or service-related questions, complaints, and requests.
 </li>
 <li>
 Maintain accurate records of customer interactions, transactions, and feedback.
 </li>
 <li>
 Collaborate with internal teams to resolve client issues efficiently.
 </li>
 <li>
 Provide guidance on company policies, procedures, and services.
 </li>
 <li>
 Identify opportunities to improve customer experience and report insights to management.
 </li>
 <li>
 Support account management and follow-up activities as needed.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, or related field preferred.
 </li>
 <li>
 1&ndash;2 years of experience in customer service, client support, or related roles.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Problem-solving mindset with attention to detail.
 </li>
 <li>
 Proficiency in MS Office and CRM software (e.g., Salesforce) preferred.
 </li>
 <li>
 Ability to work under pressure and prioritize tasks efficiently.
 </li>
 <li>
 Positive attitude with a customer-first approach.
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Competitive salary and benefits package.
 </li>
 <li>
 Opportunities for career growth and professional development.
 </li>
 <li>
 Collaborative and supportive work environment.
 </li>
 </ul>
 
 
</div>

Customer Service Associate

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