customer experience manager turkiye Jobs in Istanbul

customer experience manager turkiye

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unilever future leaders programme turkiye (customer business development) - 2026 Jobs in Istanbul

unilever future leaders programme turkiye (customer business development) - 2026

brand manager - istanbul Jobs in Istanbul

brand manager - istanbul

customer service

customer service professional turkey

CMA CGM

ID: 572400
 
Location: 
Istanbul, TR
 
Customer Service Professional Turkey
 
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
 
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
 Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
 
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
 
Role & Responsibilities: 
Serve the customer in all queries and requirements and inform him/her on any shortcomings based on initial conditions (cost, delay...), according to Group business requirements,
 Coordinate internally and/or respond to customer queries related to shipment
 Monitor shipment according to customer status and track & trace upon delivery
 Record and update information on customer profiles
 
Qualifications: 
Bachelor’s degree in a relevant field (preferably in Logistics, International Trade, or Business Administration),
 Minimum 2 years of professional experience in a Customer Service role within the logistics/shipping industry,
 Strong ability to manage multiple tasks and priorities effectively,
 Proactive approach with strong problem-solving and communication skills,
 Fluency in written & verbal English is a must (part of the interview will take place in English),
 Able to work in the office 4 days per week (hybrid) in Istanbul.
 
What we offer: 
Working in an agile, flexible, digital, and social culture
 Flexible working hours
 Working 40 hours a week
 Hybrid working
 Birthday day off
 Fruit Day: every Wednesday
 Happy hours
 Yearly bonus
 Transportation
 Life insurance
 Meal Allowance (Cash/monthly)
 Employee Assistance Program
 
During the recruitment process, the personal data you provide in your CV is processed for purposes including contacting you, implementing human resources policies and procedures, managing candidate selection and placement processes, conducting reference checks, and ensuring security. For more detailed information about how your data is processed, please refer to our Employee Candidate Privacy Notice.
 
We have zero tolerance for inequality and are deeply committed to fostering Diversity, Equity, and Inclusion (DE&I) at every level of our organization. As HR and business partners, we actively drive and support initiatives that build a more inclusive and equitable workplace for all
 
Come along on CMA CGM’s adventure !

Customer Service Professional Turkey

Johnson Controls

<div><div>What you will do</div><div><div><div><div><div><div><div><div><div>
Here at Johnson Controls we hire around 4000 people a year across EMEA, from technicians, sales engineers and customer service advisors to senior hires and even early careers! Why not to join JCI as Channel Sales Manager? It's a key role reporting directly to the Sales Director - Applied Products of the Middle East and Africa region for the indirect business.
You will be based in Istanbul and will be responsible for growing the sales network through our channel partner for the Applied Products business across Turkey. You will drive the sales and business growth for HVAC product portfolio specifically Chillers, AHU&rsquo;s, and FCU&rsquo;s.
Become a member of the Johnson Controls family and thrive in an improving company culture where your voice and ideas will be heard &ndash; your next excellent opportunity is just a few clicks away! 
 
How you will do 
As a Channel Sales Manager, you will use your strategic expertise and knowledge of Applied Products to drive the sales, ensure customer happiness, assure results, and improve relations with our partner to increase sales and service quality. You will articulate market information (market prices, volume, growth, competitor actions etc.) and propose a growth action plan in the territory to executive management. 
You are a hunter driven to seek and develop existing business and long term customer relationships, self-motivated. You&rsquo;re analytical, perseverant, professional and reliable in your approach to work, leading multiple priorities simultaneously because of your excellent planning, organization, and time management skills.
What we look for 
Required<ul><li>
Bachelor degree in Mechanical Engineering or equivalent</li><li>
6 to validated experience in the HVAC industry, specifically passionate about Chillers/AHU/FCU in Turkey</li><li>
Consistent record of delivering sales target and leading &amp; running sales</li><li>
Excellent verbal and written communication skills</li><li>
Fluent language skills in English</li><li>
Strong presentation and ability to influence key partners, consultants, and owners</li><li>
Independent, innovative, strategic-thinker and able to perform under pressure</li></ul></div></div></div></div></div></div></div></div></div></div>

Channel Sales Manager

Uber

<div>
 
 About The Role
 
 
 
 We are looking for an enthusiastic compliance generalist who is able to help resolve complex issues, approaches relationship management with tact and diplomacy, and is keen to develop their skills across all risk areas. We are looking for a generalist who has a good understanding of the local regulatory framework in Turkey, and has proven experience in compliance-related roles.
 
 
 Must be fluent in Turkish, with business-level English language ability, and based in Turkey. The successful candidate will report to the Executive team directly.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Report detailed compliance metrics to the Management Board to provide assurance that the compliance obligations of Uber operations in Turkey are met.
 </li>
 <li>
 Define and maintain compliance Key Performance Indicators which align with the Risk Appetite of Uber Turkey.
 </li>
 <li>
 Implementing a robust compliance programme, with oversight key risk areas, including but not limited to:
 </li>
 <li>
 Screening (Sanctions, PEP).
 </li>
 <li>
 Customer Due Diligence (including customer risk rating).
 </li>
 <li>
 Know Your Customer.
 </li>
 <li>
 Transaction Monitoring - including suspicious activity reporting.
 </li>
 <li>
 AML Training and Awareness.
 </li>
 <li>
 Maintaining up-to-date AML and Sanctions policies, and applicable procedures.
 </li>
 <li>
 Fraud.
 </li>
 <li>
 Ethics and Compliance.
 </li>
 <li>
 Managing reporting obligations with regulatory authorities, this includes establishing a reporting framework and reviewing and signing off all reports submitted to regulatory bodies within regulatory deadlines.
 </li>
 <li>
 Monitor and scrutinise the implementation of risk and compliance policies, escalating relevant risks and dependencies to the Management Board, and providing regular updates on identified trends and risks.
 </li>
 <li>
 Conducting risk assessments on new and existing products and launches in the Turkish market.
 </li>
 <li>
 Maintaining relationships between the local Turkey Compliance function and all its stakeholders.
 </li>
 <li>
 Monitoring policy and process changes throughout the organisation.
 </li>
 <li>
 Research coming changes to regulation and plan accordingly.
 
 
 </li>
 </ul>
 
 What You'll Need
 
 
 
 <ul>
 <li>
 Minimum five (5) years working in a financial crime-related function for a regulated financial entity.
 </li>
 <li>
 To have graduated from a higher education institution, with a minimum of a four (4) year Bachelor degree in Turkey (or abroad if recognized by the council of higher education).
 </li>
 <li>
 A good understanding of compliance laws and regulations applicable in Turkey.
 </li>
 <li>
 Already have, or have a committed timeline, to obtain a Compliance Officer License (Uyum G&ouml;revlisi Lisans&inodot;).
 </li>
 <li>
 Prior experience reporting suspicious activity reports (SARs).
 </li>
 <li>
 Prior experience working in or alongside both a first and a second line of defence team, product teams, and engineering teams, to guide risk and compliance-related changes.
 </li>
 <li>
 An ability to simply articulate complex ideas in person, in meetings, and in writing.
 </li>
 <li>
 An ability to identify risk-based approaches to solving risk and compliance issues.
 </li>
 <li>
 The ability to work under pressure and under your own initiative.
 </li>
 <li>
 The ability to translate, articulate and present highly technical and complex procedural recommendations, regulations, laws and policies to a variety of audiences.
 </li>
 <li>
 Strong change management skills, adept at working in an environment of shifting priorities, constant technological changes and increasingly stringent regulatory requirements.
 </li>
 <li>
 Management experience, as the team is expected to grow with additional direct reports.
 
 
 </li>
 </ul>
 
 Bonus Points If
 
 
 
 <ul>
 <li>
 Professional experience in law, risk management, or another area with relevance to financial crime compliance.
 </li>
 <li>
 A professional or postgraduate qualification/ accreditation in financial crime compliance or risk management is advantageous (CTMA, CAMS, CGSS, CCAS).
 </li>
 <li>
 Working knowledge of risk management frameworks.
 </li>
 <li>
 Experience working for a fintech and/or knowledge of the e-commerce industry.
 </li>
 <li>
 Relevant experience engaging with or exposure to:
 </li>
 <li>
 Turkish Central Bank (TCMB).
 </li>
 <li>
 Banking Regulation and Supervision Agency (BDDK).
 </li>
 <li>
 Financial Crimes Investigation Board (MASAK - Mali Su&ccedil;lar Ara&scedil;t&inodot;rma Kurulu)
 </li>
 <li>
 Knowledge of SQL is a plus
 </li>
 </ul>
</div>

Compliance Officer

Valmet

<div>Are you ready for your next professional challenge?
Valmet&rsquo;s Pulp, Energy and Circularity (PEC) business area is at the forefront of delivering advanced technologies and services for the global pulp, bioenergy, and circular economy sectors. We enable our customers to optimize performance, reduce environmental impact, and drive long-term value through innovative, resource-efficient solutions. Join a team where industrial expertise meets strategic sustainability and contributes to transforming the way industries operate.
We are now looking for a Project and Service Sales Manager!
In this position you will play a key role developing service operations in Turkey , managing and supporting local customer projects and service agreements. You will support sales and marketing of capital and service solutions, participate in onsite works during mill outages and manage and coordinate site works and local subcontractors.
Istanbul would be the preferred location, however admitting other locations in Turkey.
Your main responsibilities are
<ul><li>Managing local projects and service agreements.
</li><li>Supporting local sales activities by working closely with sales managers involved in the Turkish market from the main units located in Nordic countries
</li><li>Participating in project cost calculations, follow-up and reporting
</li><li>Preparing project planning and schedules
</li><li>Managing local procurement of materials, sub-suppliers and manpower
</li><li>Developing and managing local contractor network
</li><li>Preparing project documentation
</li><li>Supervising service project deliveries and emergency repairs
</li><li>Preparing customer visit and project reports
</li><li>Managing reference control, including customer feedback and satisfaction
</li><li>Following-up on receivables, warranty/quality issues and lost orders
</li></ul>What you need to succeed in this role
<ul><li>Technical background with a minimum of BEng degree or equivalent in mechanical / process / thermal engineering
</li><li>Minimum of 8-year experience from project deliveries and works, preferably related to power plant and energy production operations
</li><li>Good experience from site supervision work
</li><li>Fluent written and spoken English
</li><li>Service-minded, with excellent project management skills
</li><li>Capacity of preparing technical reports and documentation and using project reporting systems
</li><li>Good technical knowledge of power plant and/or pulp mill recovery processes is considered as advantage
</li><li>Ability to operate both independently and as a team member, with good interpersonal skills
</li><li>Willingness to travel (about 60% of working time, domestic travel mostly)
</li></ul>We offer
 
You will be a part of a highly motivated and skillful team who will onboard and support your journey at Valmet; together you will move our customers&rsquo; performance forward and make a difference in our company, contributing to the positive development of our solutions and services. You can expect to learn and grow professionally working in a highly responsible role. Your days will vary since your field of responsibilities is both wide and challenging.
In addition, we offer you a competitive compensation package, including bonus plan and meal allowance, health and life insurances and company car.
Additional information
 
All applications must be submitted through Valmet Careers &ndash; latest by January 4, 2026. We will contact all relevant candidates once the application period is over. Please be aware the whole process and interviews are conducted in English language.
That feeling when&hellip; everything works together is what makes working at Valmet unique!
Valmet is where the best talent from a wide variety of backgrounds comes together. With 19.000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries. Our commitment to moving our customers&rsquo; performance forward requires creativity, technological innovations, service know-how &ndash; and above all, teamwork.
Join the team!</div>

Project and Service Sales Manager

Henkel

<div>
 
 About this Position
 
 This role is responsible for leading key automotive OEM accounts in Turkey, aligning local execution with global strategies, and acting as the primary customer interface for commercial and technical topics. You will identify customer needs, drive new business opportunities, and support solution development in collaboration with Regional and Global KAMs. Additionally, you will execute account plans, manage CRM processes, and ensure sustainable growth in the Turkish automotive OEM market.
 
 
 
 What You&acute;ll Do
 
 
 
 <ul>
 <li>
 Leading automotive accounts in Turkey in line with Global OEM Strategies by Regional and Global KAMs
 </li>
 <li>
 Directly reporting to Automotive OEM Turkey Sales Manager
 </li>
 <li>
 Steering the OEM business with Global KAMs, Regional KAMs and to execute global and regional strategies in related OEMs locally
 </li>
 <li>
 Identifying needs of customers and finding accurate solution as a first point of contact with Global Technical teams,
 </li>
 <li>
 Regional and Global KAMs according to the necessity.
 </li>
 <li>
 Identifying business potentials in Turkey in related accounts and inform Technical Team and KAMs to develop a product according to needs of customer.
 </li>
 <li>
 Developing sales activities for the assigned customer portfolio across Turkey
 </li>
 <li>
 Preparing and implementing action plan to develop sales, increase the profit, and gain market share
 </li>
 <li>
 Executing customer roadmap and managing the closure respective CRM tool (ACE)
 </li>
 <li>
 Traveling around Turkey to participate in the trials of the customers in case of business necessities and analyzing market trends
 </li>
 <li>
 Performing forecasting and planning analysis for sustainability of stocks
 
 
 </li>
 </ul>
 
 What makes you a good fit
 
 
 
 <ul>
 <li>
 University degree in Engineering or related departments
 </li>
 <li>
 4 to 6 years of experience in technical sales
 </li>
 <li>
 SAP knowledge is a plus
 </li>
 <li>
 Strong communication and interpersonal skills with attitude in building relationships with professionals of all organizational levels
 </li>
 <li>
 Result oriented, self-motivating and team player
 </li>
 <li>
 Fluent in English both spoken and written
 </li>
 <li>
 Valid driving license and flexible for traveling
 
 
 </li>
 </ul>
 
 Some perks of joining Henkel
 
 
 
 <ul>
 <li>
 Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
 </li>
 <li>
 Diverse national and international growth opportunities
 </li>
 <li>
 Global wellbeing standards with health and preventive care programs
 </li>
 <li>
 Gender-neutral parental leave for a minimum of 8 weeks
 </li>
 <li>
 Employee Share Plan with voluntary investment and Henkel matching shares
 
 
 </li>
 </ul>
 At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
</div>

Associate Key Account Manager - Bus & Truck

Midas

<div><div>At Midas, we are working on real-life engineering challenges to transform the world of finance.</div><div>
We&rsquo;ve transformed investing in Turkey by delivering a seamless experience for everyday investors. Today, 3.5 million users invest with Midas. Backed by an $80M Series B, the largest fintech investment ever in Turkey, we are scaling faster than ever.
</div><div>As a Customer Intelligence Manager, you&rsquo;ll optimize end-to-end user journeys, ensuring consistent and high-quality experiences across all touchpoints. You&rsquo;ll turn user feedback into actionable insights, drive improvement initiatives, and work closely with cross-functional teams to align products and services with user expectations.</div>
<h3 class="jobSectionHeader">What You'll Do</h3><ul><li>
Lead initiatives to optimize end-to-end user journeys, ensuring consistent, high-quality experiences across all touchpoints.</li><li>
Analyze user feedback and behavioral data to identify pain points, develop actionable insights, and implement improvements.</li><li>
Collaborate with cross-functional teams to align product and service delivery with user expectations.</li><li>
Develop and monitor KPIs to measure the impact of experience enhancements and track progress.</li><li>
Manage customer support escalations, ensuring timely and effective resolution while identifying trends to prevent future issues.</li></ul><h3 class="jobSectionHeader">
What You'll Bring</h3><ul><li>
Proven experience in customer experience, operations, or a similar role, preferably in fintech or a fast-paced, growth-oriented environment.</li><li>
Strong analytical skills with the ability to translate data into actionable strategies.</li><li>
Exceptional communication and collaboration skills to work across diverse teams.</li><li>
Ability to manage multiple projects, prioritize tasks effectively, and deliver results under tight deadlines.</li><li>
An user-focused mindset with creative problem-solving skills.</li></ul>

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div>

Customer Intelligence Manager

Nobel Biocare

<div>
 
 
 Job Description:
 
 
 
 
 Responsible for growth and expansion of direct sales and profit margins within assigned accounts and/or territory/region on products or services. Establishes professional relationships with key personnel in customer accounts. Meets assigned targets for profitable sales volume and margin dollars.
 
 
 
 
 Job Requirements:
 
 
 
 
 As a Sales Representative (Istanbul) at Nobel Biocare Turkey, you will play a pivotal role in expanding our market presence by developing strong relationships with dental professionals and driving sales growth. You will be responsible for promoting our premium range of dental implant solutions and digital dentistry products, ensuring customer satisfaction and business success.
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Develop and maintain relationships with dental professionals, clinics, and key decision-makers.
 </li>
 <li>
 Conduct engaging product presentations and hands-on demonstrations to showcase Nobel Biocare solutions.
 </li>
 <li>
 Identify new business opportunities and expand customer base within the assigned territory.
 </li>
 <li>
 Achieve and exceed sales targets by executing strategic sales plans.
 </li>
 <li>
 Provide technical support and training to dental professionals to maximize product utilization.
 </li>
 <li>
 Stay updated on industry trends, competitor activities, and new product developments.
 </li>
 <li>
 Collaborate with marketing and clinical teams to implement sales initiatives.
 </li>
 <li>
 Represent Nobel Biocare at trade shows, workshops, and industry events.
 </li>
 <li>
 Maintain accurate records of sales activities and customer interactions in the CRM system.
 </li>
 <li>
 Address customer inquiries and resolve issues efficiently.
 
 
 </li>
 </ul>
 
 
 Job Requirements:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, Life Sciences, or a related field.
 </li>
 <li>
 Proven sales experience in the dental, medical devices, or healthcare industry.
 </li>
 <li>
 Strong understanding of dental implantology and digital dentistry is preferred.
 </li>
 <li>
 Excellent communication, negotiation, and presentation skills.
 </li>
 <li>
 Ability to build and sustain long-term professional relationships.
 </li>
 <li>
 Self-motivated with a results-driven mindset.
 </li>
 <li>
 Proficiency in CRM software and sales tracking tools.
 </li>
 <li>
 Valid driver&rsquo;s license and willingness to travel within the assigned territory.
 </li>
 <li>
 This job is based out of Istanbul, Turkey
 
 
 </li>
 </ul>
 
 
 
 Operating Company:
 
 
 
 
 
 Nobel Biocare
 
 
 Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
</div>

Sales Representative

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