customer service representative

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area sales manager - egypt

customer service recruitment associate arabic english speaker

Tamara

<div>About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices. 


Your role

We're seeking Customer Care Advisors to join our team. In this role you will be crucial in providing answers to customers queries through website and live chat related to Tamara&rsquo;s services. This will be based in our offices in Cairo, Egypt.

Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.

With a proven track record of leveraging strong communication skills (written &amp; verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your responsibilities
<ul>
<li>Answer inbound Emails and respond to live chats in an efficient manner.</li>
<li>Identify customer questions, concerns, and overall needs.</li>
<li>Provide accurate answers and solutions to customer queries.</li>
<li>Reviewing customer accounts and transactions while resolving issues.</li>
<li>Giving detailed explanations of services.</li>
<li>Understanding and striving to meet support metrics while providing excellent customer service, and follow communication &ldquo;scripts&rdquo; when handling different topics.</li>
<li>Reviewing customer accounts and transactions while resolving issues.</li>
<li>Giving detailed explanations of services.</li></ul> 


Your expertise
<ul>
<li>Minimum 1 year of customer experience in the local market</li>
<li>Previous customer service experience is a plus.</li>
<li>Native Arabic speaker.</li>
<li>Holds a university degree</li>
<li>Fluency in English Language, B1 profile.</li>
<li>Ability to use computers.</li>
<li>Ability to use internet applications.</li>
<li>Great verbal &amp; written communication skills.</li>
<li>Ability to handle customers&rsquo; issues.</li>
<li>Ability to solve problems in a short period of time.</li>
<li>Flexibility with rotational working hours/days.</li>
</ul>
All qualified individuals are encouraged to apply.</div>

UAE Customer Care Advisor (Non-voice)

Amazon

<div>
 
 Description
 
 
 
 
 Customer Service Associate
 
 
 
 Our mission at Amazon is to be Earth&rsquo;s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that&rsquo;s why you&rsquo;ll find we approach things differently here. You won&rsquo;t be asked to read from a script or learn dialogue by heart. Instead, we&rsquo;ll provide you with the training you need to problem solve for our customers. You&rsquo;ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
 
 
 
 What will you do as a Customer Service Associate?
 
 
 
 As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You&rsquo;ll be the first point of contact for our Arabic and/or English speaking customers by answering their requests through phone, chat and/or email &ndash; this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
 
 
 
 What are your hours?
 
 
 
 This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
 
 
 
 Basic Qualifications
 
 
 
 
 What qualifications do we need from you?
 
 
 
 <ul>
 <li>
 Minimum age: 18 years old
 </li>
 <li>
 Have the right to work in Egypt
 </li>
 <li>
 Minimum qualification of a high school degree - Passed
 </li>
 <li>
 Strong communication skills in [English &amp; Arabic] (both written and oral fluency)
 </li>
 <li>
 Experience working with a computer
 </li>
 <li>
 The availability to work varying shifts from Monday to Sunday within our operating hours
 </li>
 <li>
 Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
 
 
 </li>
 </ul>
 
 What strengths will you bring?
 
 
 
 <ul>
 <li>
 Hard-working, articulate, and detail-oriented
 </li>
 <li>
 Friendly and customer-focused in every situation
 </li>
 <li>
 Ability to learn quickly and embrace change
 </li>
 <li>
 Comfortable multi-tasking in a high-energy environment.
 
 
 </li>
 </ul>
 
 What benefits will you receive?
 
 
 
 
 Benefits
 
 
 
 One of the great things about joining Amazon&rsquo;s Customer Service team is that you don&rsquo;t need past experience in customer service. You&rsquo;ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
 
 
 <ul>
 <li>
 Social Insurance
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Transportation: we will continue to provide 1-way night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop off points every 30 min:
 </li>
 <ul>
 <li>
 Gas station beside bloom bank
 </li>
 <li>
 Downtown Street
 
 </li>
 </ul>
 </ul>
 
 If this role sounds like it&rsquo;s for you, then click on the link below to start the application process
 
 !
 
 
 You&rsquo;ll need to allow 1.5 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
 
 
 If successful, we will contact you about next steps!
 
 
 Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
 
 
 Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: ASF260123159
</div>

Customer Service Associate

Concentrix

<div>
 
 Company Description
 
 
 
 
 
 Concentrix is a global technology and services leader that partners with the world&rsquo;s best brands to solve their toughest business challenges. We design, build, and run fully integrated solutions across the enterprise, delivering advanced technology and deep industry expertise. With unique data and insights, we help over 2,000 clients enhance their operational efficiency and customer interactions. Concentrix aims to simplify business processes, ensuring seamless transactions and interactions for a world that works.
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time remote role for a Customer Service Support representative. The daily responsibilities include providing exceptional customer support, ensuring customer satisfaction, maintaining phone etiquette, and enhancing the overall customer experience.
 
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Graduate or dropout with military certificate
 </li>
 <li>
 No experience needed
 </li>
 <li>
 English speaker B2 - C1
 </li>
 <li>
 Good communication skills
 </li>
 <li>
 ready to start immediately
 </li>
 <li>
 Egyptian with valid ID
 </li>
 </ul>
 
 
 
 
 What we offer
 
 
 
 
 <ul>
 <li>
 Competitive salary package
 </li>
 <li>
 Medical &amp; social insurance
 </li>
 <li>
 Safe and inclusive work environment
 </li>
 <li>
 Professional training and development
 </li>
 </ul>
 
 
</div>

Customer Service Representative

WPP Media

<div>
 
 
 About WPP Media
 
 
 
 
 WPP is the trusted growth partner for the world&rsquo;s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships &ndash; all united by our pioneering agentic marketing platform, WPP Open &ndash; we help clients navigate change, capture opportunity, and deliver transformational growth.
 
 
 WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.
 
 
 For more information, visit wppmedia.com.
 
 
 
 
 About WPP Media
 
 
 
 
 WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.
 
 
 WPP Media is WPP&rsquo;s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com
 
 
 
 
 Role Summary And Impact
 
 
 
 
 We are looking for a creative and detail-oriented Arabic-first Copywriter with strong English capabilities to join our team. You will primarily be responsible for crafting compelling Arabic content across multiple platforms, while also supporting English copy when needed. Your role will focus on bringing brands to life through impactful storytelling, sharp messaging, and culturally relevant communication.
 
 
 <ul>
 <li>
 Develop creative Arabic copy (primary focus) for social media, campaigns, websites, and digital ads
 </li>
 <li>
 Support in writing and adapting English copy when required
 </li>
 <li>
 Translate brand strategies into engaging, on-tone messaging in both Arabic and English
 </li>
 <li>
 Collaborate with designers, strategists, and account managers to deliver integrated campaigns
 </li>
 <li>
 Adapt copy across different formats (captions, text on visuals, scripts, headlines, etc.)
 </li>
 <li>
 Ensure consistency in tone of voice and brand identity across both languages
 </li>
 <li>
 Stay up to date with trends, cultural insights, and platform best practices
 </li>
 <li>
 Proofread and edit content to maintain high linguistic and creative standards
 
 
 </li>
 </ul>
 
 
 Skills And Experience
 
 
 
 
 At WPP Media, we believe in the power of our culture and our people. It&rsquo;s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP &amp; WPP Media&rsquo;s shared core values:
 
 
 <ul>
 <li>
 Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
 </li>
 <li>
 Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
 </li>
 <li>
 Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.
 </li>
 <li>
 Native or fluent Arabic speaker (must) with exceptional writing skills
 </li>
 <li>
 Strong command of English writing (good to very good level)
 </li>
 <li>
 Strong understanding of Arabic dialects (especially Egyptian dialect is a plus)
 </li>
 <li>
 2&ndash;4 years of experience in copywriting (agency experience preferred)
 </li>
 <li>
 Ability to write in different tones: witty, emotional, informative, and sales-driven
 </li>
 <li>
 Familiarity with social media trends and digital content formats
 </li>
 <li>
 Strong attention to detail and ability to meet deadlines
 </li>
 <li>
 Comfortable working on bilingual content when needed
 </li>
 <li>
 Experience in scriptwriting for reels, ads, or video content
 </li>
 <li>
 Background in marketing, communications, or advertising
 </li>
 <li>
 Ability to contribute to creative concepts and campaign ideation
 
 
 </li>
 </ul>
 
 
 Life At WPP Media &amp; Benefits
 
 
 
 
 Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we&rsquo;re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media &amp; WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.
 
 
 WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
 
 
 We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we&rsquo;ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
 
 
 Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.
 
 
 While we appreciate all applications received, only those candidates selected for an interview will be contacted.
 
 
 Please read our Privacy Notice for more information on how we process the information you provide.
</div>

WPP Media: Copywriter (Arabic & English)- Egypt

Prometeia

<div>
 
 
 Business Intelligence Developer / Data Management Engineer
 
 
 
 
 
 
 Prometeia is a global firm of quantitative experts and software engineers, dedicated to applying financial modelling, economic research and data science to solve complex business and regulatory challenges. Our mission is to combine academic excellence with industry experience, integrating macro-economic research, quantitative analysis, business consulting and software development. This distinctive mix of competences has made Prometeia a leading company in Risk, Asset and Wealth Management solutions across Europe, Africa and Middle East
 
 
 .As a leading provider of Risk Management solutions in the Egyptian market, Prometeia is looking to strengthen its
 
 Risk &amp; Regulatory Analytics Team in Cair
 
 o, by hiring a Business Intelligence Developer / Data Management Engineer with proven experience in the fields of Bank and Financial Services Data Management, MIS and Regulatory Reporting.
 
 
 
 
 
 
 RESPONSIBILITIES
 
 
 
 The successful candidate will collaborate with a specialized team of business consultants and IT resources, operating within different projects for financial intermediaries. Key responsibilities include:
 
 <ul>
 <li>
 Critical analysis of large volumes of banking/insurance data.
 </li>
 <li>
 Understand customer requirements for data management processes, focused on Data Warehouse and Data Lakehouse.
 </li>
 <li>
 Make data-related decisions by analyzing, manipulating, tracking and reporting structured and unstructured data.
 </li>
 <li>
 Deliver functional and technical analysis for data and meta-data.
 </li>
 <li>
 Design, build, test and deploy ETL procedures, to feed Data Warehouse/Data Lakehouse and automate data loading processes.
 </li>
 <li>
 Analyze and investigate data issues.
 </li>
 <li>
 Manage the User Acceptance Testing (UAT) of data delivery.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Degree in IT, information studies, software engineering, or a related discipline.
 </li>
 <li>
 Up to 4 years&rsquo; experience on delivering Data Management or BI solutions for banks, preferably in Egypt or the Middle East region.
 </li>
 </ul>
 
 Advanced knowledge of:
 
 <ul>
 <li>
 Design and implementation of Data Analysis Environments and Data Analytics.
 </li>
 <li>
 DWHs, Datamarts and DBMS structure and functionalities.
 </li>
 <li>
 Dashboard and automated reporting analysis and delivery.
 </li>
 <li>
 Oracle databases and Informatica Power Center
 </li>
 <li>
 SQL Server language
 </li>
 <li>
 SQL Server databases, Reporting Services, Tabular databases and DAX query language will be considered as plus.
 </li>
 <li>
 Services for data visualization like Tableau and PowerBI.
 </li>
 <li>
 Familiarity with Python libraries and tools for Machine Learning (numpy/pandas) and scientific computing
 </li>
 <li>
 Knowledge of statistics, Machine Learning and major clustering, classification and regression algorithms.
 </li>
 <li>
 Excellent algorithmic skills.
 </li>
 </ul>
 
 
 
 
 
 PROJECT SKILLS
 
 
 <ul>
 <li>
 Experience in analysis of business requirements for the implementation of input data interfaces.
 </li>
 <li>
 Experience with production of MIS and BI reports to support strategic decisions, risk and performance management.
 </li>
 <li>
 Experience with production of regulatory reporting for national and international supervisors (BCBS/CBE).
 </li>
 <li>
 Ability to create and follow work plans and monitor related project deadlines both with colleagues and clients (project managers and business experts).
 </li>
 <li>
 Ability to manage the interface with the client for first level debugging of anomalies / tickets (Help Desk Management).
 </li>
 <li>
 Ability to work independently on tasks.
 </li>
 <li>
 Be analytical and overly detailed oriented when dealing with functional/methodological support issues and projects.
 </li>
 <li>
 Be flexible and adaptable to changing priorities
 </li>
 </ul>
 
 
 
 
 
 SOFT SKILLS
 
 
 <ul>
 <li>
 Arabic native speaker
 </li>
 <li>
 Fluency in English is mandatory (at least C1)
 </li>
 <li>
 Capable of working within a multi-language and multicultural environment
 </li>
 <li>
 Strong attention to details and technicalities
 </li>
 <li>
 Excellent organizational and technical skills
 </li>
 <li>
 Teamwork attitude, flexibility, and proactivity
 </li>
 <li>
 Problem solving skills and good interpersonal skills
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 
 The selected candidate will be offered a career path that will include projects abroad as well as the opportunity to work in a stimulating and dynamic environment, strongly oriented towards the enhancement of resources according to the objectives attained.
 
 
 
 
 
 
 LOCATION
 
 
 
 Cairo
 
 
 
 
 
 
 OTHER
 
 
 
 Applications made without sending an updated cv in English won't be co
 
 
 nsidered.The eligible candidates will be contacted for a preliminary call by the Corporate HR Representatives (Italy-based).
 
 
 Prometeia is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
 
 
 
</div>

Business Intelligence Developer / Data Management Engineer

Tabby | تابي

<div>
 
 
 Application Deadline:
 
 31 August 2026
 
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 About Tabby
 
 
 
 Tabby is a GCC based fast-growing financial technology company. We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region.
 
 
 We&rsquo;re also a financial company, please note that some of our products
 
 charge interest
 
 .
 
 
 We&rsquo;re not your average call center. We hire people who care about doing a good job, and we give you the tools, support, and rewards to grow. If you&rsquo;re motivated, professional, and want to be part of a growing company, read further.
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Support our customers through
 
 phone, chat, and email
 
 in
 
 both English and Arabic
 
 </li>
 <li>
 Answer questions, solve problems, and make sure customers have a good experience
 </li>
 <li>
 Follow clear guidelines and use tools to help customers quickly and correctly
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 
 Base salary:
 
 15,000 EGP gross (around 12,250 EGP net)
 </li>
 <li>
 
 Language allowance:
 
 up to 7,000 EGP gross (around 4,250 EGP net) based on English &amp; Arabic level
 </li>
 <li>
 
 Performance bonus:
 
 up to 70% of your base salary
 
 </li>
 </ul>
 Top performers can earn
 
 up to 33,000 EGP gross (around 27,000 EGP net)
 
 
 
 <ul>
 <li>
 
 Paid training:
 
 3 weeks in the office
 </li>
 <li>
 
 Nesting period:
 
 3 weeks handling real customers cases
 
 while receiving close support
 
 </li>
 <li>
 
 Work location
 
 : The Greek Campus, Downtown Cairo (work from home available for consistent performers past probation)
 
 
 
 </li>
 </ul>
 
 Is This Role Right for You?
 
 
 
 
 What We&rsquo;re Looking For
 
 <ul>
 <li>
 You
 
 speak and write clearly in both Arabic and English
 
 (B2 level or above in English)
 </li>
 <li>
 You&rsquo;re comfortable with
 
 rotational shifts
 
 and can work from the office
 </li>
 <li>
 You&rsquo;re
 
 helpful
 
 ,
 
 calm under pressure
 
 ,
 
 quick to learn
 
 , and
 
 take your work seriously
 
 .
 
 
 </li>
 </ul>
 
 What We&rsquo;re Not Looking For
 
 We don&rsquo;t want to oversell. This is
 
 real customer service work
 
 , it can be stressful, especially during busy hours. You need to be
 
 ready to handle difficult conversations
 
 ,
 
 follow processes carefully
 
 , and
 
 keep a good attitude
 
 even on tough days.
 
 
 
</div>

Customer Support Representative.

<div>
 
 
 About the Role
 
 
 
 We are looking for a proactive and customer-focused
 
 Customer Support Specialist
 
 to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.
 
 
 
 
 
 
 
 
 
 Key Responsibilities.
 
 
 <ul>
 <li>
 Provide first-line support to business clients via email, chat, or phone
 </li>
 <li>
 Manage and resolve B2B inquiries related to orders, accounts, and system usage
 </li>
 <li>
 Collaborate with internal teams to ensure timely and accurate responses
 </li>
 <li>
 Document all customer interactions and feedback within the system
 </li>
 <li>
 Handle escalations professionally and ensure service-level targets are met
 </li>
 <li>
 Support process improvements and contribute to continuous service enhancement
 </li>
 <li>
 Participate in digital transformation initiatives and adoption of new tools
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Minimum 1&ndash;2 years of experience i
 
 n customer service, helpdesk, or shared service suppo
 
 rt (B2B experience preferred).
 </li>
 <li>
 
 Proficient in English and Arabic (both written and verbal
 
 </li>
 <li>
 Strong communication and problem-solving skills
 </li>
 <li>
 Comfortable working in a fast-paced, multicultural environment.
 </li>
 <li>
 Willing to work on
 
 a 9 months contract bas
 
 is.
 </li>
 </ul>
</div>

ARABIC SUPPORT - Work From Home

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