customer service consultant Jobs in Cairo

customer service consultant

customer experience representative Jobs in Cairo

customer experience representative

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retail sales representative Jobs in Cairo

retail sales representative

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customer service rep

The Address Investments

<div>
 
 
 Position Summary
 
 
 
 We are seeking a customer-focused and motivated
 
 Call Center Representative
 
 to join our team. In this role, you will handle inbound and/or outbound customer interactions, provide product and service information, resolve issues, and deliver an exceptional customer experience. The ideal candidate is an effective communicator, problem-solver, and team player with a positive attitude.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Answer incoming calls, emails, or chats in a professional and timely manner
 </li>
 <li>
 Provide accurate information regarding products, services, policies, and procedures
 </li>
 <li>
 Handle customer concerns, complaints, and inquiries with patience and empathy
 </li>
 <li>
 Troubleshoot issues and escalate complex problems to the appropriate department
 </li>
 <li>
 Document all interactions and outcomes in the CRM system
 </li>
 <li>
 Follow call scripts, quality standards, and performance metrics
 </li>
 <li>
 Process orders, payments, and account updates when required
 </li>
 <li>
 Maintain a strong understanding of company offerings and updates
 </li>
 <li>
 Meet or exceed weekly and monthly call goals and customer satisfaction targets
 </li>
 <li>
 Contribute to a positive team environment and support colleagues as needed
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Previous customer service or call center experience is a plus
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Active listening skills and the ability to build rapport
 </li>
 <li>
 Ability to multi-task, prioritize, and manage time effectively
 </li>
 <li>
 Comfortable using computers, CRM tools, and phone systems
 </li>
 <li>
 Problem-solving abilities with a customer-first mindset
 </li>
 <li>
 Ability to remain calm under pressure and handle difficult calls
 </li>
 <li>
 Availability for shift work, including evenings or weekends if required
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive hourly wage or salary
 </li>
 <li>
 Performance bonuses or incentives
 </li>
 <li>
 Comprehensive training and ongoing development
 </li>
 <li>
 Health, dental, and retirement benefits (if applicable)
 </li>
 <li>
 Opportunities for career growth within the company
 </li>
 <li>
 Supportive and engaging team environment
 </li>
 </ul>
 
 
</div>

Fresh Customer Service

Enjaz Consultancy & Enterprise Management

<div>
 
 <ul>
 <li>
 الرد على المكالمات الواردة والتفاعل مع استفسارات العملاء ومشاكلهم.
 
 </li>
 <li>
 معالجة شكاوى العملاء بكفاءة والعمل على حلها بشكل مرضٍ.
 
 </li>
 <li>
 توجيه العملاء إلى الأقسام أو الأشخاص المناسبين عند الضرورة.
 
 </li>
 <li>
 الالتزام بسياسات وإجراءات الشركة الخاصة بخدمة العملاء.
 
 </li>
 <li>
 العمل على تحقيق مؤشرات الأداء المحددة من قبل الإدارة، مثل زمن المكالمة ونسبة رضا العملاء.
 
 
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Answer incoming calls and address customer inquiries and issues.
 
 </li>
 <li>
 Efficiently handle customer complaints and work towards satisfactory resolutions.
 
 </li>
 <li>
 Direct customers to the appropriate departments or personnel when necessary.
 
 </li>
 <li>
 Adhere to the company&rsquo;s customer service policies and procedures.
 
 </li>
 <li>
 Strive to achieve performance metrics set by management, such as call duration and customer satisfaction rate.
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 السن : لا يتجاوز 28 عام
 
 </li>
 <li>
 سكان : الجيزة - القاهره - شبرا الخيمه
 
 </li>
 <li>
 مؤهل عالى (جامعى او معهد اربع سنوات)
 
 </li>
 <li>
 5 ايام عمل (9 ساعات عمل من ضمنهم ساعه بريك)
 
 </li>
 <li>
 مكان العمل العباسيه
 
 </li>
 <li>
 تدريب مدفوع الاجر 15 يوم 5000 ج
 
 </li>
 <li>
 تامين اجتماعى و صحى
 
 </li>
 </ul>
 
 
 
 
 
 
 <ul>
 <li>
 Not to exceed 28 years.
 
 </li>
 <li>
 Residence: Giza, Cairo, or Shubra El-Kheima.
 
 </li>
 <li>
 Education: University degree or four-year institute diploma.
 
 </li>
 <li>
 Working days: 5 days a week, 9-hour shifts with a 1-hour break.
 
 </li>
 <li>
 Workplace: Abbasia.
 
 </li>
 <li>
 Paid training: 21 days (5,000 EGP).
 
 </li>
 <li>
 Social and health insurance provided.
 
 </li>
 </ul>
</div>

Customer Service Representative- ممثل خدمة عملاء

<div>
 
 
 Position Summary
 
 
 
 We are seeking a customer-focused and motivated
 
 Call Center Representative
 
 to join our team. In this role, you will handle inbound and/or outbound customer interactions, provide product and service information, resolve issues, and deliver an exceptional customer experience. The ideal candidate is an effective communicator, problem-solver, and team player with a positive attitude.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Answer incoming calls, emails, or chats in a professional and timely manner
 </li>
 <li>
 Provide accurate information regarding products, services, policies, and procedures
 </li>
 <li>
 Handle customer concerns, complaints, and inquiries with patience and empathy
 </li>
 <li>
 Troubleshoot issues and escalate complex problems to the appropriate department
 </li>
 <li>
 Document all interactions and outcomes in the CRM system
 </li>
 <li>
 Follow call scripts, quality standards, and performance metrics
 </li>
 <li>
 Process orders, payments, and account updates when required
 </li>
 <li>
 Maintain a strong understanding of company offerings and updates
 </li>
 <li>
 Meet or exceed weekly and monthly call goals and customer satisfaction targets
 </li>
 <li>
 Contribute to a positive team environment and support colleagues as needed
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Previous customer service or call center experience is a plus
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Active listening skills and the ability to build rapport
 </li>
 <li>
 Ability to multi-task, prioritize, and manage time effectively
 </li>
 <li>
 Comfortable using computers, CRM tools, and phone systems
 </li>
 <li>
 Problem-solving abilities with a customer-first mindset
 </li>
 <li>
 Ability to remain calm under pressure and handle difficult calls
 </li>
 <li>
 Availability for shift work, including evenings or weekends if required
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive hourly wage or salary
 </li>
 <li>
 Performance bonuses or incentives
 </li>
 <li>
 Comprehensive training and ongoing development
 </li>
 <li>
 Health, dental, and retirement benefits (if applicable)
 </li>
 <li>
 Opportunities for career growth within the company
 </li>
 <li>
 Supportive and engaging team environment
 </li>
 </ul>
</div>

Fresh Customer Service (Grads only)

IntouchCX

<div>
 
 🚨 We&rsquo;re Hiring at IntouchCX! 🚨
 
 
 
 
 
 Are you fluent in English (B1 &ndash; C1)? 🇬🇧
 
 
 Looking to join a leading international customer experience company and grow your career?
 
 
 
 
 
 ✨ What we offer:
 
 
 💰 Salary range: 19K &ndash; 25K Gross (Based on English level)
 
 
 🚌 Transportation provided (both ways &ndash; door-to-door for girls after 9 PM)
 
 
 📍 Location: Maadi Technology Park or 20 West Mall &ndash; Sheikh Zayed
 
 
 🕒 Rotational shifts (24/7)
 
 
 ⌨️ Chat &amp; Calls Accounts 🔊
 
 
 📚 Paid training
 
 
 🌍 Multicultural work environment &amp; clear career growth path
 
 
 🎓 (Grads, Gap year, Dropouts, and Foreigners with work permit ) are welcome to apply‼️
 
 
 
 
 
 💻 Interview Mode: Virtual
 
 
 📅 Start Date: Coming Soon &ndash; Apply Now!
 
 
 
 
 
 📲 Interested?
 
 
 Send us a voice note introducing yourself here: 01095558673
 
 
 
 
 
 👉 Don&rsquo;t miss the chance to grow your career with IntouchCX!
 
 
 Send it to a friend who might be interested 👇
 
</div>

Customer Service Representative

Concentrix

<div>
 
 
 Non Voice - Technical Account
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Email and chat Support only
 </li>
 <li>
 Provide knowledgeable answers to questions about product, pricing and availability
 </li>
 <li>
 Data entry in various platforms
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 English B2 or above
 </li>
 <li>
 Bachelor Degree Holder
 </li>
 <li>
 Ready to start
 </li>
 </ul>
 
 
 
 
 
 Details &amp; Benefits
 
 
 
 
 
 <ul>
 <li>
 Work Location: New Cairo
 </li>
 <li>
 Shifts: 24/7 from Site
 </li>
 <li>
 Salary: up to 20K EGP + Sign-On Bonus
 </li>
 <li>
 Social &amp; Medical Insurance( 500K Package annually)
 </li>
 <li>
 24/7 transportation
 </li>
 </ul>
 
 
</div>

Customer Service Representative (Non voice)

TÜV Rheinland Group

<div>
 Industrial Services &amp; Cybersecurity
 
 
 At T&Uuml;V Rheinland, in the
 
 Industry Service &amp; Cybersecurity
 
 business unit, we are looking for talents who are ready to help shape the future of the industry and accompany technological progress. Our focus is on digitalization and networking in the industry, as well as the further international expansion of our services in the field of renewable energy and support for major infrastructure projects.
 
 
 This applies to the functional safety of industrial plants in an era of rapidly increasing interconnectivity of components and machines &ndash; the keyword being
 
 Operational Technology Security
 
 &ndash; as well as to energy generation, utilization, and distribution, infrastructure, and network expansion.
 
 
 
 Our Core Areas
 
 
 
 <ul>
 <li>
 Pressure Equipment &amp; Plant Engineering: Inspection, testing, and certification services focusing on pressure equipment such as pressure vessels, boilers, tanks, and piping systems.
 </li>
 <li>
 Elevators &amp; Conveyor Technology: Inspection, testing, and certification services for elevators, conveyor belts, escalators, cranes, and machinery.
 </li>
 <li>
 Electrical &amp; Building Technology: Evaluation, inspection, testing, and certification services for electrical, mechanical, and electronic systems.
 </li>
 <li>
 Industrial Inspection &amp; Material Testing: Comprehensive inspection and testing services for industrial facilities and their materials.
 </li>
 <li>
 Infrastructure &amp; Project Management: Project and construction supervision as well as integrated services for infrastructure projects.
 </li>
 <li>
 Energy &amp; Environment: Technical support, certification, and testing for renewable energy and sustainable solutions.
 </li>
 <li>
 Cybersecurity &amp; Functional Safety: Testing and certification services for industrial automation, IT, and OT security solutions.
 
 
 </li>
 </ul>
 Become part of a team that drives innovation and makes the world safer and more connected. With us, you can apply and expand your knowledge and actively shape the industry of the future &ndash; in an environment that fosters learning and diversity.
 
 
 
 Job Description
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Lead the technical office team from tendering through project completion.
 </li>
 <li>
 Oversee engineering deliverables, design reviews, and technical documentation.
 </li>
 <li>
 Ensure compliance with international standards and client requirements.
 </li>
 <li>
 Act as the technical focal point for clients, contractors, and regulatory authorities.
 </li>
 <li>
 Drive innovation and sustainability in project execution.
 
 
 </li>
 </ul>
 
 Experience &amp; Further Qualifications
 
 
 
 <ul>
 <li>
 Extensive experience in Owner&rsquo;s Engineering, PMC, and feasibility studies.
 </li>
 <li>
 Strong leadership and team management capabilities.
 </li>
 <li>
 Proficiency in project management tools and engineering software.
 </li>
 <li>
 Professional certifications such as PMP, PRINCE2, AACE CCP/CEP, REP&trade;, CEM, ISO 14001/50001 are highly valued.
 </li>
 <li>
 Excellent communication, analytical, and problem-solving skills.
 </li>
 </ul>
</div>

Technical Office Manager - Renewable

ETISAL International Group

<div>
 
 We are seeking a highly motivated Customer Support Specialist to join our dynamic team. The successful candidate will be responsible for delivering exceptional customer service to our English-speaking clients, effectively resolving inquiries, and ensuring customer satisfaction in a fast-paced outsourcing environment.
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver high-quality customer support via phone, email, and chat for English-speaking clients.
 </li>
 <li>
 Resolve customer inquiries, complaints, and issues in a prompt and efficient manner.
 </li>
 <li>
 Maintain a deep understanding of our products and services to provide accurate information to clients.
 </li>
 <li>
 Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
 </li>
 <li>
 Document all customer interactions accurately and efficiently in the CRM system.
 </li>
 <li>
 Collaborate with team members and other departments to enhance the customer experience.
 </li>
 <li>
 Participate in training and development programs to improve product knowledge and customer service skills.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience in customer service or support roles, preferably in an outsourcing or offshoring environment.
 </li>
 <li>
 Excellent written and verbal communication skills in English.
 </li>
 <li>
 Strong problem-solving skills and the ability to think critically under pressure.
 </li>
 <li>
 Proficiency in using customer support software and CRM systems.
 </li>
 <li>
 Ability to work flexible hours, including shifts if necessary.
 </li>
 <li>
 Strong interpersonal skills and a customer-centric attitude.
 </li>
 <li>
 High level of patience and empathy towards customers.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 </li>
 <li>
 Competitive salary
 </li>
 <li>
 </li>
 <li>
 Paid training
 </li>
 <li>
 </li>
 <li>
 Social insurance
 </li>
 <li>
 </li>
 <li>
 Medical insurance
 </li>
 <li>
 </li>
 <li>
 Fast-paced work environment
 </li>
 </ul>
</div>

Customer Support Specialist (English Account)

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