customer service representative Jobs in Cairo

customer service representative

sales manager

account manager

call center manager

call center representative

customer service rep

RATP Dev Mobility Cairo

<div>
 
 Job Purpose
 
 
 
 The Customer Service Agent is responsible for delivering high-quality frontline service to passengers by providing accurate ticketing support, travel information, and daily assistance within metro stations. The role supports ticket sales and subscriptions, guides customer movement, and ensures a positive passenger experience through effective communication, operational awareness, and adherence to safety and service procedures. The Customer Service Agent contributes to efficient station operations by assisting with Ticket Vending Machine usage, managing queues, and maintaining professional service standards.
 
 
 
 Responsibilities/Duties
 
 
 
 
 Profil de candidat recherch&eacute; :
 
 
 
 
 Customer Interaction &amp; Service Delivery
 
 
 
 <ul>
 <li>
 Maintain a positive, empathetic, and professional attitude during all customer interactions.
 </li>
 <li>
 Respond promptly and effectively to customer inquiries and requests.
 </li>
 <li>
 Handle and resolve customer complaints professionally and escalate when necessary.
 </li>
 <li>
 Provide accurate information on routes, travel regulations, products, and services.
 </li>
 <li>
 Offer dedicated support to People of Determination (POD) and vulnerable passengers.
 </li>
 <li>
 Proactively welcome and guide passengers throughout the station environment.
 </li>
 <li>
 Ensure customer satisfaction by delivering consistent, high-quality service.
 
 
 </li>
 </ul>
 
 Ticketing &amp; Transaction Management
 
 
 
 <ul>
 <li>
 Sell, issue, renew, and process tickets and subscriptions accurately at Ticket Offices and Subscription Offices.
 </li>
 <li>
 Support passengers in operating Ticket Vending Machines and promote their use to improve service flow.
 </li>
 <li>
 Manage assigned ticketing and subscription products responsibly.
 </li>
 <li>
 Conduct accurate cash handling, including receiving payments, counting, sorting, recording, and reporting discrepancies.
 </li>
 <li>
 Verify tickets, subscription cards, and cash stock at the beginning and end of each shift.
 </li>
 <li>
 Use ticket office equipment, tools, and machines correctly and responsibly.
 </li>
 <li>
 Monitor the proper functioning of ticket office devices and report malfunctions promptly.
 
 
 </li>
 </ul>
 
 Ticket Vending Machine (TVM) Support
 
 
 
 <ul>
 <li>
 Assist customers in using Ticket Vending Machines and guide them through the transaction steps.
 </li>
 <li>
 Perform visual checks only to ensure Ticket Vending Machines are clean, accessible, and available for passenger use.
 </li>
 <li>
 Report all issues such as malfunctions, shortages, or operational concerns immediately to supervisors or technical teams.
 </li>
 <li>
 Communicate Ticket Vending Machine downtime or service disruptions clearly and professionally to passengers.
 </li>
 <li>
 Document TVM-related issues according to instructions when required.
 
 
 </li>
 </ul>
 
 Queue &amp; Crowd Management
 
 
 
 <ul>
 <li>
 Organize and manage customer queues during peak hours and high-demand periods.
 </li>
 <li>
 Support smooth customer flow in front of sales points and station entry/exit areas.
 </li>
 <li>
 Intervene proactively to prevent congestion and ensure efficient service delivery.
 
 
 </li>
 </ul>
 
 Administrative &amp; Record-Keeping Duties
 
 
 
 <ul>
 <li>
 Process customer forms, applications, and service requests accurately.
 </li>
 <li>
 Maintain detailed records of customer interactions, transactions, complaints, and observations.
 </li>
 <li>
 Communicate shift updates and relevant information accurately during handovers.
 </li>
 <li>
 Report operational deficiencies, emergencies, or incidents through the proper reporting chain.
 </li>
 <li>
 Ensure fingerprint attendance matches attendance records in compliance with company policies.
 </li>
 <li>
 Adhere to company dress code and maintain professional appearance at all times.
 
 
 </li>
 </ul>
 
 Internal Coordination &amp; Operational Support
 
 
 
 <ul>
 <li>
 Coordinate with colleagues and station teams to ensure continuity of service across shifts.
 </li>
 <li>
 Provide feedback to support improvements in customer service processes.
 </li>
 <li>
 Follow all operational guidelines, instructions, and procedures issued by management.
 </li>
 <li>
 Perform any additional duties assigned by supervisors or line managers.
 
 
 </li>
 </ul>
 
 Safety Responsibilities
 
 
 
 <ul>
 <li>
 Promote a positive safety culture and participate in safety briefings as required.
 </li>
 <li>
 Comply with RDMC RQHSE policies, procedures, and Safety Management System requirements.
 </li>
 <li>
 Report unsafe conditions, security concerns, or environmental hazards immediately.
 </li>
 <li>
 Understand that safety, security, and environmental protection are shared responsibilities.
 </li>
 <li>
 Intervene appropriately in cases of observed safety, security, or environmental violations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
 
 
 
 <ul>
 <li>
 Minimum requirement: Diploma degree in a relevant discipline.
 </li>
 <li>
 Preferred: Bachelor&rsquo;s degree in business administration or any related field.
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 Basic knowledge of customer service principles and best practices.
 </li>
 <li>
 General understanding of ticketing systems and customer-facing devices.
 </li>
 <li>
 Basic familiarity with computer tools and digital interfaces.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 0-3 years of experience in customer service, retail, hospitality, or frontline service roles is preferred.
 </li>
 <li>
 Experience in cash handling or public-facing environments is an advantage.
 
 
 </li>
 </ul>
 
 Desired Behaviors &amp; Experiences
 
 
 
 <ul>
 <li>
 Calm Under Pressure: Maintains composure and professionalism in challenging situations.
 </li>
 <li>
 Team Collaboration: Works effectively with colleagues to support seamless operations.
 </li>
 <li>
 Customer Orientation: Demonstrates strong commitment to passenger satisfaction.
 </li>
 <li>
 Communication Skills: Provides clear and respectful verbal communication in all situations.
 </li>
 <li>
 Attention to Detail: Ensures accuracy in transactions, records, and procedures.
 </li>
 <li>
 System Awareness: Shows comfort using ticketing devices and customer service tools.
 </li>
 <li>
 Problem Solving: Identifies issues and takes appropriate steps to resolve or escalate them.
 </li>
 <li>
 Professional Conduct: Adheres strictly to rules, procedures, and company policies.
 </li>
 <li>
 Flexibility: Willing to work shift patterns, weekends, and holidays as per roster.
 </li>
 <li>
 Respectful Interaction: Builds cooperative relationships with internal and external stakeholders.
 </li>
 </ul>
</div>

Customer Service Agent

Concentrix

<div>
 
 Job Title:
 
 
 
 Customer Service - Telecommunication Advisor Vacancies
 
 
 
 
 
 
 Job Description:
 
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success?
 
 
 The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.
 
 
 
 
 
 
 Requirements :-
 
 
 
 - GRADs only
 
 
 - English level B2 or above is a MUST
 
 
 - Ready to start immediately
 
 
 -Flexible with night &amp; Over night shifts
 
 
 
 
 
 
 Benefits :-
 
 
 
 - Transportation Provided
 
 
 - Social &amp; Medical insurance
 
 
 - Immediately Hiring
 
 
 - Night Shifts Allowance
 
 
 - 24/7 Shifts
 
 
 -Competitive Salary
 
</div>

Customer Service Representative - English Speakers

Sutherland

<div>
 
 
 Sutherland
 
 is a global leader specializing in
 
 AI
 
 ,
 
 automation
 
 ,
 
 cloud engineering
 
 , and
 
 advanced analytics
 
 to drive
 
 digital transformation
 
 and provide scalable business solutions for top-tier brands worldwide.
 
 
 
 
 With a strong emphasis on
 
 digital engineering services
 
 , we deliver
 
 innovative technologies
 
 and
 
 business process excellence
 
 , creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of
 
 363 independent inventions
 
 , including
 
 250 AI-based solutions
 
 with
 
 patents
 
 in key technologies that continuously enhance business operations and transform user experiences.
 
 
 
 
 Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless
 
 "as-a-service" model
 
 , enabling rapid innovation and supporting sustainable business growth.
 
 
 
 
 
 
 Job Description
 
 
 
 
 Ramadan Kareem🌙
 
 
 
 
 Role Description:
 
 
 
 
 We are hiring a Customer Service Representatives to handle customer inquiries and provide exceptional service.
 
 
 
 
 
 Work Schedule:
 
 
 
 
 
 
 5 working days and 2 days off
 
 
 
 
 
 
 Rotational shifts (Morning, Night, and Overnight) and Rotational days off
 
 
 
 
 
 
 What We Offer:
 
 
 
 
 
 
 Highest salary in the market💸
 
 
 
 
 
 
 Iftar and suhoor allowance🌙
 
 
 
 
 
 
 Bonuses and incentives after probation period (3 months)
 
 
 
 
 
 
 First three months KPI's are granted
 
 
 
 
 
 
 Social and Medical insurance
 
 
 
 
 
 
 Transportation provided 24/7🚌
 
 
 
 
 
 
 Night shift allowance
 
 
 
 
 
 
 Paid training
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 🔑
 
 What we&rsquo;re looking for:
 
 
 
 
 <ul>
 <li>
 NO EXPERINCE NEEDED
 </li>
 <li>
 🚨ENGLISH LEVEL B2 OR HIGHER IS A MUST🚨
 </li>
 </ul>
 
 💼 If you&rsquo;re passionate about making a difference and love helping customers, we want YOU! 🌟
 
 
 
 
 
 
 Additional Information
 
 
 
 
 All your information will be kept confidential according to EEO guidelines.
 
 
 
</div>

Customer service Representative

DHL Express

<div>
 Role Purpose
 
 
 As a
 
 Customer Inquiry Advisor
 
 , you will be the face and voice of DHL Express, confidently providing a comprehensive suite of customer service solutions. Your primary goal is to manage shipment bookings, handle inquiries, and provide real-time tracking updates with professionalism and empathy, ensuring every interaction enhances the DHL service experience.
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Customer Interaction: Serve as the primary point of contact for customers via the hotline and various communication modes, providing expert advice on DHL service offerings.
 </li>
 <li>
 Booking Management: Efficiently accept and register shipment bookings, ensuring all data is accurate and up-to-date.
 </li>
 <li>
 Information Expert: Provide precise information regarding customs requirements, transit times, and competitive pricing to facilitate seamless shipping.
 </li>
 <li>
 Sales Lead Generation: Proactively identify opportunities to offer alternative services or value-added solutions, turning simple inquiries into potential sales leads.
 </li>
 <li>
 Issue Resolution: Liaise with the Operations department and other internal functions to ensure quick and efficient resolution of customer queries.
 </li>
 <li>
 Service Excellence: Exercise high levels of empathy and professionalism to meet the varying needs and demands of individual customers.
 </li>
 <li>
 Process Improvement: Actively highlight areas for procedural or technological improvement and suggest solutions to enhance the overall customer journey.
 </li>
 <li>
 Operational Support: Provide necessary assistance to the backline team and manage import requests as required to maintain service flow.
 </li>
 <li>
 Policy Adherence: Strictly follow established Customer Service procedures while maintaining the discretion to offer flexibility within reasonable limits.
 </li>
 <li>
 Professional Representation: Build trust and integrity through expert-level service, acting as a reliable representative of the DHL brand.
 
 
 
 </li>
 </ul>
 
 Qualifications, Experience, And Competencies
 
 
 
 
 <ul>
 <li>
 University Graduate: Must hold a bachelor&rsquo;s degree from a recognized institution.
 </li>
 <li>
 Experience: Experience in a Customer Contact Center or Telesales environment within a service industry is highly preferred.
 </li>
 <li>
 Language Proficiency: Excellent command of both spoken and written English is required.
 </li>
 <li>
 Communication Skills: Exceptional verbal and written communication skills, with the ability to adjust style to meet the needs of diverse audiences.
 
 
 
 </li>
 </ul>
 We 𝗗𝗲𝗹𝗶𝘃𝗲𝗿 𝘁𝗵𝗲 𝗗𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝗰𝗲
 
 
 We 𝗖𝗮𝗿𝗲
 
 
 We 𝗚𝗿𝗼𝘄 𝗧𝗼𝗴𝗲𝘁𝗵𝗲𝗿
 
 
 Do you see a personal challenge in these versatile and responsible tasks? Then
 
 Apply Now!
 
</div>

Customer Service Representative

Enjaz Consultancy & Enterprise Management

<div>
 
 <ul>
 <li>
 الرد على المكالمات الواردة والتفاعل مع استفسارات العملاء ومشاكلهم.
 
 </li>
 <li>
 معالجة شكاوى العملاء بكفاءة والعمل على حلها بشكل مرضٍ.
 
 </li>
 <li>
 توجيه العملاء إلى الأقسام أو الأشخاص المناسبين عند الضرورة.
 
 </li>
 <li>
 الالتزام بسياسات وإجراءات الشركة الخاصة بخدمة العملاء.
 
 </li>
 <li>
 العمل على تحقيق مؤشرات الأداء المحددة من قبل الإدارة، مثل زمن المكالمة ونسبة رضا العملاء.
 
 
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Answer incoming calls and address customer inquiries and issues.
 
 </li>
 <li>
 Efficiently handle customer complaints and work towards satisfactory resolutions.
 
 </li>
 <li>
 Direct customers to the appropriate departments or personnel when necessary.
 
 </li>
 <li>
 Adhere to the company&rsquo;s customer service policies and procedures.
 
 </li>
 <li>
 Strive to achieve performance metrics set by management, such as call duration and customer satisfaction rate.
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 السن : لا يتجاوز 27عام
 
 </li>
 <li>
 سكان : القاهرة والجيزة
 
 </li>
 <li>
 مؤهل عالى (جامعى او معهد اربع سنوات)
 
 </li>
 <li>
 5 ايام عمل (9 ساعات عمل من ضمنهم ساعه بريك)
 
 </li>
 <li>
 مكان العمل العباسية
 
 </li>
 <li>
 تدريب مدفوع
 
 </li>
 <li>
 تأمين اجتماعى و صحى
 
 </li>
 </ul>
 
 
 
 
 
 
 <ul>
 <li>
 Not to exceed 27 years.
 
 </li>
 <li>
 Residence: Cairo &amp; Giza
 
 </li>
 <li>
 Education: University degree or four-year institute diploma.
 
 </li>
 <li>
 Working days: 5 days a week, 9-hour shifts with a 1-hour break.
 
 </li>
 <li>
 Workplace: Abbasia.
 
 </li>
 <li>
 Paid training
 
 </li>
 <li>
 Social and health insurance provided.
 
 </li>
 </ul>
</div>

Customer Service Representative- ممثل خدمة عملاء

<div>
 
 
 🌟 We&rsquo;re Hiring: Customer Service Specialist
 
 
 
 📍
 
 Location:
 
 New Cairo | 🕘
 
 Full-Time | On-site
 
 
 
 
 👋 About Us
 
 
 
 At
 
 Sutherland
 
 , we help global brands grow smarter through
 
 AI, automation, cloud engineering, and digital solutions
 
 . We believe in innovation, teamwork, and creating great experiences&mdash;not just for our clients, but for our people too.
 
 
 With hundreds of patented AI solutions and a flexible
 
 as-a-service
 
 model, we&rsquo;re all about moving fast, thinking big, and growing together.
 
 
 
 
 
 
 💬 About the Role
 
 
 
 We&rsquo;re looking for friendly, confident, and customer-focused people to join our team as
 
 Customer Service Specialists
 
 . In this role, you&rsquo;ll be helping customers, solving problems, and making sure every interaction ends on a positive note.
 
 
 
 What you&rsquo;ll be doing:
 
 
 <ul>
 <li>
 Answering customer questions and providing support
 </li>
 <li>
 Resolving issues in a calm, professional, and friendly way
 </li>
 <li>
 Communicating clearly and confidently over the phone
 </li>
 <li>
 Making customers feel heard, valued, and supported
 </li>
 <li>
 Working closely with your team to deliver great service
 </li>
 </ul>
 
 
 
 
 
 ✅ Who Can Apply?
 
 
 <ul>
 <li>
 Fresh graduates &amp; dropouts are welcome!
 </li>
 <li>
 Good communication and customer service skills
 </li>
 <li>
 A positive attitude and willingness to learn
 </li>
 <li>
 Strong listening and problem-solving skills
 </li>
 <li>
 Comfortable working as part of a team
 </li>
 <li>
 Fluent English is required (B2/C1 level)
 </li>
 <li>
 Ability to work night &amp; overnight shifts
 </li>
 </ul>
 
 
 
 
 
 🎁 What&rsquo;s In It for You?
 
 
 <ul>
 <li>
 Attractive salary
 </li>
 <li>
 Fully paid training
 </li>
 <li>
 Granted KPIS first 3 months
 </li>
 <li>
 Social &amp; medical insurance
 </li>
 <li>
 Free transportation
 </li>
 <li>
 Overnight allowance
 </li>
 <li>
 Real opportunities for career growth and promotion
 </li>
 </ul>
 
 
 
 
 ✨
 
 If you&rsquo;re looking for a supportive work environment, great benefits, and a place to grow your career&mdash;Sutherland is the place for you!
 
 
 <ul>
 <li>
 To apply send your cv to rania.sekik@sutherlandglobal.com
 </li>
 </ul>
 
 
 
</div>

<div>
 
 Job Title:
 
 
 
 Customer Service - Chat &amp; Email Vacancy
 
 
 
 
 
 
 
 Job Description
 
 
 :Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success
 
 
 ?The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support
 
 
 
 
 
 
 .
 
 Requirements
 
 
 
 :-- GRADs on
 
 
 ly- English level B2 or above is a MU
 
 
 ST- Ready to start immediate
 
 
 ly-Flexible with night &amp; Over night shif
 
 
 
 
 
 
 ts
 
 Benefits
 
 
 
 :-- Transportation Provi
 
 
 ded- Social &amp; Medical insura
 
 
 nce- Immediately Hir
 
 
 ing- Night Shifts Allowa
 
 
 nce- 24/7 Shi
 
 
 fts-Competitive Sal
 
 
 
 
 ary
</div>

Customer Service Representative - Chat and Email

Explore 291+ Customer service rep in Cairo this April. Find roles across top companies and apply now to boost your career.

291 customer service rep jobs In Cairo

Customer Service Agent

Customer Service Representative - English Speakers

Customer service Representative

Customer Service Representative

Customer Service Representative- ممثل خدمة عملاء

Customer Service Representative

Customer Service Representative - Chat and Email