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customer service representative analyst – administrative

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administrative customer virtual entry-level admin assistant (copy) Jobs in Jeddah

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customer care representative-associate

customer service representative analyst – administrative Jobs in Jeddah

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customer service representative analyst administrative

SkillersZone LLC

<div>
 We are seeking a
 
 Customer Service Representative - Administrative
 
 to support our customers and internal teams across the
 
 (MENA)
 
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 
 
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Customer Service (Primary)
 </li>
 <li>
 Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
 </li>
 <li>
 Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
 </li>
 <li>
 Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
 </li>
 <li>
 Administrative Support
 </li>
 <li>
 Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
 </li>
 <li>
 Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
 </li>
 <li>
 Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
 </li>
 <li>
 Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
 </li>
 <li>
 Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
 </li>
 <li>
 Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
 </li>
 <li>
 Cross-Functional Coordination
 </li>
 <li>
 Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
 </li>
 <li>
 Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
 </li>
 <li>
 Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
 
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma required; Bachelor&rsquo;s degree or diploma in a related field is preferred
 </li>
 <li>
 Basic of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
 </li>
 <li>
 Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
 </li>
 <li>
 Experience using CRM systems
 </li>
 <li>
 Language Requirements (MENA-Focused)
 </li>
 <li>
 Basic Arabic (spoken and written)
 </li>
 <li>
 English basic (spoken and written)
 </li>
 <li>
 Skills and Competencies
 </li>
 <li>
 Strong customer-first mindset with the ability to remain calm and professional under pressure
 </li>
 <li>
 Excellent verbal and written communication with clear, polite, and solution-oriented messaging
 </li>
 <li>
 Strong attention to detail and accuracy in documentation, data entry, and record-keeping
 </li>
 <li>
 Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
 </li>
 <li>
 Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
 </li>
 <li>
 High integrity and discretion when handling confidential customer and company information
 </li>
 <li>
 Cultural sensitivity and awareness of customer expectations across different MENA countries
 </li>
 <li>
 Working Conditions and Schedule
 </li>
 <li>
 Role may be office-based, hybrid, or remote depending on business needs and country regulations
 </li>
 <li>
 Typical working weeks in parts of MENA may follow Sunday-Thursday, with flexibility required during peak periods
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
 
 
 
 
 </li>
 </ul>
 
 Performance Indicators (KPIs)
 
 
 Success in this role is commonly measured by:
 
 
 First response time and overall resolution time
 
 
 Quality and accuracy of case documentation
 
 
 Customer satisfaction feedback (CSAT) and complaint handling quality
 
 
 Ticket backlog management and follow-up consistency
 
 
 Adherence to policies, scripts/processes, and service standards
 
 
 Administrative accuracy (data quality, report timeliness, document compliance)
 
 
 
 Career Growth Opportunities
 
 
 This role offers clear development pathways, depending on performance and interest, including:
 
 
 Senior Customer Service Representative / Team Lead
 
 
 Customer Experience (CX) Specialist
 
 
 Office Administrator / Operations Coordinator
 
 
 Sales Support / Account Coordinator
 
 
 Quality Assurance (QA) or Training Specialist
 
 
 
 Equal Opportunity Statement
 
 
 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Customer Service Representative Analyst – Administrative

<div>
 We are seeking aAdministrative Customer Virtual Entry-Level Admin Assistant to support our customers and internal teams across the
 
 (MENA)
 
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 
 
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Customer Service (Primary)
 </li>
 <li>
 Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
 </li>
 <li>
 Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
 </li>
 <li>
 Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
 </li>
 <li>
 Administrative Support (Core)
 </li>
 <li>
 Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
 </li>
 <li>
 Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
 </li>
 <li>
 Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
 </li>
 <li>
 Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
 </li>
 <li>
 Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
 </li>
 <li>
 Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
 </li>
 <li>
 Cross-Functional Coordination
 </li>
 <li>
 Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
 </li>
 <li>
 Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
 </li>
 <li>
 Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
 
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma required; Bachelor&rsquo;s degree or diploma
 </li>
 <li>
 Basic of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
 </li>
 <li>
 Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
 </li>
 <li>
 Experience using CRM systems
 
 
 
 
 </li>
 </ul>
 
 Language Requirements (MENA-Focused)
 
 
 
 <ul>
 <li>
 Basic Arabic (spoken and written) is preferred for most MENA markets
 </li>
 <li>
 Basic English (spoken and written)
 
 
 
 
 </li>
 </ul>
 
 Skills And Competencies
 
 
 
 <ul>
 <li>
 Strong customer-first mindset with the ability to remain calm and professional under pressure
 </li>
 <li>
 Excellent verbal and written communication with clear, polite, and solution-oriented messaging
 </li>
 <li>
 Strong attention to detail and accuracy in documentation, data entry, and record-keeping
 </li>
 <li>
 Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
 </li>
 <li>
 Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
 </li>
 <li>
 High integrity and discretion when handling confidential customer and company information
 </li>
 <li>
 Cultural sensitivity and awareness of customer expectations across different MENA countries
 
 
 
 
 </li>
 </ul>
 
 Working Conditions and Schedule
 
 
 
 
 <ul>
 <li>
 Role may be office-based, hybrid, or remote depending on business needs and country regulations
 </li>
 <li>
 Typical working weeks in parts of MENA may follow , with flexibility required during peak periods.
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
 
 
 
 
 </li>
 </ul>
 
 Performance Indicators (KPIs)
 
 
 
 Success in this role is commonly measured by:
 
 
 First response time and overall resolution time
 
 
 Quality and accuracy of case documentation
 
 
 Customer satisfaction feedback (CSAT) and complaint handling quality
 
 
 Ticket backlog management and follow-up consistency
 
 
 Adherence to policies, scripts/processes, and service standards
 
 
 Administrative accuracy (data quality, report timeliness, document compliance)
 
 
 
 Career Growth Opportunities
 
 
 
 This role offers clear development pathways, depending on performance and interest, including:
 
 
 Senior Customer Service Representative / Team Lead
 
 
 Customer Experience (CX) Specialist
 
 
 Office Administrator / Operations Coordinator
 
 
 Sales Support / Account Coordinator
 
 
 Quality Assurance (QA) or Training Specialist
 
 
 
 Equal Opportunity Statement
 
 
 
 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Administrative Customer Virtual Entry-Level Admin Assistant (copy)

Rgheeb

<div>Rgheeb is excited to invite applications for the position of Retail Sales Representative. In this role, you will be the face of our company, directly engaging with customers in our retail environment to provide exceptional service and drive product sales. You will be responsible for assisting customers, answering inquiries about our products, and promoting special offers. The ideal candidate will have a passion for retail, strong interpersonal skills, and a proactive approach to sales. At Rgheeb, we believe in creating a welcoming atmosphere that enhances the customer experience, and we&rsquo;re looking for someone who can embody that spirit! 
Responsibilities<ul>
<li>Engage with customers to understand their needs and provide tailored product recommendations.</li>
<li>Assist customers with inquiries, product selections, and the checkout process.</li>
<li>Maintain a clean and organized sales floor, ensuring product displays are appealing and stocked.</li>
<li>Promote and upsell product promotions and special offers to increase sales.</li>
<li>Handle customer returns and exchanges in a professional manner.</li>
<li>Collaborate with team members to achieve sales targets and improve customer satisfaction.</li>
<li>Stay informed about product features, pricing, and promotional campaigns.</li> 
</ul> 
 
Requirements 
<ul>
<li>Previous experience as a Retail Sales Representative or in a customer service role is preferred.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Ability to work in a fast-paced retail environment.</li>
<li>Sales-oriented with a focus on providing an exceptional customer experience.</li>
<li>Basic math skills for handling transactions accurately.</li>
<li>Flexibility to work varying shifts, including evenings and weekends.</li>
<li>High school diploma or equivalent; further education in a related field is a plus.</li> 
</ul> 
 
Benefits</div>

Field Sales Representative

The Coca-Cola Bottling Company of Saudi Arabia

<div>
 
 
 
 Job Purpose:
 
 
 
 
 Sales Analyst responsibilities include reviewing market trends and other sales figures to help our sales team understand the market and provide more recommendations to our potential clients.
 
 
 
 
 Accountabilities:
 
 
 
 <ul>
 <li>
 Collect data from sales reports for analysis
 </li>
 <li>
 Develop methods and strategies for assessing large amounts of data
 </li>
 <li>
 Study past sales data to determine trends in productivity
 </li>
 <li>
 Use sales prediction software to determine future trends
 </li>
 <li>
 Create sales evaluation reports based on collected data
 </li>
 <li>
 To ensure encoding, maintaining and managing information database effectively to enable generation of relevant business information and analysis on a routine as well as on ad hoc basis.
 </li>
 <li>
 To assist in Regional Manager&rsquo;s routine administrative requirements.
 </li>
 <li>
 To assist in monthly sales forecasting through appropriate analysis of budget, past trends and historical data.
 </li>
 <li>
 To assist sales operations team in providing relevant information and analysis and facilitate its daily requirements.
 </li>
 <li>
 To monitor sales &amp; distribution operations key indicators on a daily, weekly and monthly basis and provide early signals for necessary course correction.
 </li>
 <li>
 To prepare analysis, reports and presentation for business review as and when required by regional management.
 </li>
 <li>
 To coordinate with other departments within the region office and with all outside locations on behalf of the Regional Manager
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 Bachelor&rsquo;s degree in Business Administration, Marketing, Finance, Economics, or a related field.
 
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 3+ years of experience in a sales analysis or related role, preferably within the FMCG sector.
 </li>
 <li>
 Proven experience in data analysis, reporting, and sales forecasting.
 </li>
 </ul>
 
 
 
 
 
 Skills and Attributes:
 
 
 <ul>
 <li>
 Strong analytical and problem-solving skills with a keen attention to detail.
 </li>
 <li>
 Proficiency in data analysis tools and software (e.g., advanced Excel, Power BI, or similar).
 </li>
 <li>
 Excellent communication and presentation skills.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 </ul>
 
 
</div>

Sales Analyst

Bahra Electric

<div>
 
 
 Business Analyst / Functional Lead &ndash; D365 SCM (Metal / Copper / Aluminium Industry)
 
 
 
 
 
 
 
 Experience
 
 
 
 7&ndash;8 Years (Minimum 4+ years hands-on in D365 SCM / ERP SCM)
 
 
 
 
 
 
 Job Summary
 
 
 
 We are seeking a
 
 Business Analyst / Functional Lead
 
 with strong expertise in
 
 Microsoft Dynamics 365 Supply Chain Management (D365 F&amp;O SCM)
 
 and experience in Fabrication /Manufacturing /Pipe/ Metal / Copper / Aluminium industry.
 
 
 The role involves leading functional solution design, process transformation, SCM configuration governance, and deployment of D365 SCM modules.
 
 
 
 Key Responsibilities
 
 
 
 
 1. Solution Design &amp; Functional Leadership
 
 
 <ul>
 <li>
 Lead Fit-to-Standard workshops and process discovery for SCM streams.
 </li>
 <li>
 Translate business requirements into scalable D365 solutions with minimal customization.
 </li>
 <li>
 Prepare and maintain functional documentation:
 </li>
 <li>
 Functional Design Documents (FDD)
 </li>
 <li>
 Configuration workbooks
 </li>
 <li>
 AS-IS / TO-BE process maps
 </li>
 <li>
 Requirement traceability matrices (RTM)
 </li>
 <li>
 Align functional solutions across Procurement, Inventory, WMS, Sales, Planning, and Finance integration.
 </li>
 <li>
 Coordinate with technical teams for integrations, reporting, and extensions.
 </li>
 </ul>
 
 
 2. Metal/Fabrication/ process /Manufacturing Industry Process Ownership
 
 
 <ul>
 <li>
 Thorough knowledge of Manufacturing processes in Metal/Fabrication/ process /Manufacturing Industry
 </li>
 <li>
 Good Knowledge of procure to Pay process
 </li>
 <li>
 Good Knowledge of Order to cash process
 </li>
 <li>
 Good knowledge of Supply chain processes
 </li>
 <li>
 Good knowledge of Warehousing processes (inbound, Outbound, warehouse management, yard management)
 </li>
 <li>
 Working knowledge of Scrap management, recycling processes
 </li>
 </ul>
 
 
 
 
 
 3. D365 SCM Module Leadership
 
 
 <ul>
 <li>
 
 Procurement &amp; Sourcing:
 
 Vendor setup, PR/PO workflows, purchase agreements, import procurement, landed cost, invoice matching.
 </li>
 <li>
 
 Inventory Management:
 
 Item model groups, storage/tracking dimensions, costing methods, batch/serial management, valuation processes.
 </li>
 <li>
 
 Warehouse Management (WMS):
 
 Wave processing, work templates, mobile device menus, cycle counting, inventory adjustments.
 </li>
 <li>
 
 Sales &amp; Distribution:
 
 Order-to-cash lifecycle, pricing (per KG/MT), trade agreements, surcharges, and customer compliance (heat certificates, COA).
 </li>
 <li>
 
 Master Planning / MRP:
 
 Coverage groups, planning policies, planned order processing, safety stock, and production demand.
 </li>
 <li>
 
 Product Information Management:
 
 Released products, BOMs, categories, variants, and product lifecycle management.
 </li>
 <li>
 
 Production control and Execution
 
 </li>
 <li>
 
 Asset Management (Plant Maintenance)
 
 </li>
 <li>
 
 Quality Control
 
 </li>
 </ul>
 
 
 Required Skills &amp; Experience
 
 
 <ul>
 <li>
 Strong functional expertise in
 
 Microsoft Dynamics 365 SCM (F&amp;O)
 
 .
 </li>
 <li>
 Must have done at least 2 end to end D365 implementation in Manufacturing industries.
 </li>
 <li>
 Experience in Fabrication /Manufacturing /Pipe/ Metal / Copper / Aluminium industry (steel, aluminium, copper, cable manufacturing) is desirable.
 </li>
 <li>
 Experience in UAT/SIT, defect triage, and go-live support.
 </li>
 <li>
 Stakeholder management, documentation, and workshop facilitation skills.
 </li>
 </ul>
 
 
 
 
 
 Education &amp; Certifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering
 </li>
 <li>
 Microsoft certification preferred:
 </li>
 <li>
 
 MB-330 (D365 SCM Functional Consultant)
 
 </li>
 <li>
 MB-300 / MB-310 (optional)
 </li>
 </ul>
 
 
 Core Competencies
 
 
 <ul>
 <li>
 Ownership, accountability, and leadership
 </li>
 <li>
 Analytical thinking and problem-solving
 </li>
 <li>
 Workshop facilitation and communication
 </li>
 <li>
 Decision-making under pressure
 </li>
 <li>
 Team mentoring and cross-functional collaboration
 </li>
 </ul>
 
 
 Key Deliverables
 
 
 <ul>
 <li>
 Business process study and Optimization recommendation
 </li>
 <li>
 Business requirements conversion into an IT solution/Business systems mapping.
 </li>
 <li>
 AS-IS and TO-BE process documentation (Procurement, Inventory, WMS, Planning, Sales).
 </li>
 <li>
 End-to-end process documentation.
 </li>
 <li>
 Workshops with Business teams to understand business requirements
 </li>
 <li>
 Handle change management.
 </li>
 <li>
 Business system Fit-Gap analysis report with prioritization.
 </li>
 <li>
 BRD / FRD / FDD/User stories documentation.
 </li>
 <li>
 Requirement Traceability Matrix (RTM).
 </li>
 <li>
 End-to-end business test scenarios.
 </li>
 <li>
 UAT completion and business sign-off.
 </li>
 <li>
 Reporting requirement documentation (operational + finance).
 </li>
 <li>
 Inputs for Power BI dashboards and KPIs.
 </li>
 <li>
 Root cause analysis for recurring issues.
 </li>
 <li>
 Enhancement backlog and improvement roadmap.
 </li>
 </ul>
 
 
</div>

Functional Lead

Barns

<div>
 
 
 Job Purpose:
 
 
 
 The Cost Analyst will be responsible for analyzing product, service, and operational costs to provide insights that support expense control, efficiency improvements, and profitability. The role ensures compliance with accounting standards and company policies while delivering accurate cost analysis to support decision-making.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Collect and analyze data related to direct and indirect costs.
 </li>
 <li>
 Prepare monthly, quarterly, and annual cost reports.
 </li>
 <li>
 Monitor and explain variances between actual and planned costs.
 </li>
 <li>
 Contribute to the development and improvement of cost systems.
 </li>
 <li>
 Analyze product and project costs, providing recommendations for optimization.
 </li>
 <li>
 Conduct feasibility studies, break-even, and cost-benefit analyses.
 </li>
 <li>
 Support budget preparation with accurate cost insights.
 </li>
 <li>
 Coordinate with different departments to identify cost-saving opportunities.
 </li>
 <li>
 Support inventory verification and ensure accuracy of cost records.
 </li>
 <li>
 Ensure compliance with accounting policies and international standards (e.g., IFRS, GAAP).
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Accounting, Finance, or a related field.
 </li>
 <li>
 Professional certification is preferred.
 </li>
 <li>
 2&ndash;4 years of experience in cost analysis or industrial accounting.
 </li>
 <li>
 Strong knowledge of cost systems (standard, actual, variable, etc.).
 </li>
 <li>
 Proficiency in ERP systems (Microsoft Dynamics) and advanced Excel.
 </li>
 <li>
 Strong analytical, problem-solving, and reporting skills.
 </li>
 <li>
 High attention to detail.
 </li>
 <li>
 Good command of English (spoken and written).
 </li>
 </ul>
 
 
</div>

Cost Analyst

Philip Morris International

<div>Be part of a revolutionary change
At Philip Morris International, we&rsquo;ve chosen to do something incredible. We&rsquo;re totally transforming our business and building our future on Smoke-Free products with the power to improve the lives of a billion adult smokers worldwide.
With huge change, comes huge opportunity. So, wherever you join us, you&rsquo;ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward.
Are you inquisitive, creative and results driven? Are you motivated by the prospect of working for a company that is producing innovative products that will transform the way society thinks about tobacco and support us with our ultimate vision of a Smoke-Free future &ndash; a goal of replacing cigarettes with less harmful alternatives? Do you look for ways to grow in your job? And do you want to build a great career? If the answer is yes, we&rsquo;d like to hear from you! 
RISE TO THE CHALLENGE
Philip Morris KSA Trading Company is looking for a Senior Financial Analyst to join the team. As a Senior Financial Analyst, you will be part of the Finance team, reporting to the Head of Finance. This position will be based in Jeddah, Saudi Arabia.
The Senior Finance Analyst plays a critical role in managing overhead budgets, supporting financial governance, overseeing vendor and invoice processes, and strengthening working capital performance. The role partners closely with cross‑functional teams to ensure financial accuracy, compliance, and operational excellence, while also contributing to continuous process improvement and automation initiatives. 
YOUR &lsquo;DAY TO DAY&lsquo;<ul><li>
Lead the annual overhead budget planning process in close collaboration with all department heads, ensuring alignment with strategic and financial targets. Monitor actual spending versus budget throughout the year and manage revisions across each forecast cycle by analyzing variances, identifying risks and opportunities, and recommending corrective actions.</li><li>
Support stock management and financial flows, ensuring accurate documentation and full compliance with all applicable tax regulations.</li><li>
Lead the end‑to‑end invoice processing cycle by maintaining clear, proactive communication with vendors, ensuring timely invoice submission, issue resolution, and alignment on purchase orders, tax requirements, and payment timelines.</li><li>
Participate in regular Balance Sheet reviews, analyze key working‑capital components, and propose actionable measures to improve cash flow.</li><li>
Assist in preparing management reports, dashboards, and presentations.</li><li>
Identify, design, and implement continuous improvement initiatives to enhance process efficiency, increase automation, and drive operational excellence</li></ul>
WHO WE&rsquo;RE LOOKING FOR<ul><li>
KSA National
</li><li>Bachelor&rsquo;s degree in finance, Accounting, Business, Economics, or related field.
</li><li>Minimum 05 years of experience in finance/FP&amp;A, ideally in a finance business partner or financial analyst role preferably within FMCG sector</li><li>
Professional certifications or progress toward CMA/ACCA/CPA is an advantage</li><li>
Fluent English &amp; Arabic (Written &amp; Spoken)</li><li>
Strong mastery of budgeting and forecasting frameworks, cost control, and expense allocation methodology.
</li><li>Skilled in variance analysis (actual vs. budget vs. forecast) with clear narrative and data interpretation.
</li><li>Good understanding of tax requirements related to invoicing, documentation, and compliance.
</li><li>Experience with ERP systems (SAP, Oracle, MS Dynamics, or similar) and PO/invoice systems.
</li><li>Analytical thinker with strong attention to detail and ability to translate numbers into insights.
</li><li>Proactive and solution‑oriented, able to independently identify issues and propose corrective actions.
</li><li>Effective communicator who can collaborate with department heads and maintain clear communication with vendors.
</li><li>Comfortable working in dynamic, fast‑paced environments with shifting priorities and tight timelines with strong sense of ownership &amp; accountability</li></ul></div>

Senior Financial Analyst

Explore 202+ Customer service representative analyst administrative in Jeddah this March. Find roles across top companies and apply now to boost your career.