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call center representative (night shift)

customer service representative

Great Horizon Consultants (SMC-Private) Limited

We are looking for a Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for handling customer inquiries, providing accurate information, and ensuring excellent service standards.Key Responsibilities:<ul><li>Handle inbound and outbound calls, emails, and chat support.</li><li>Provide accurate information about company services and processes.</li><li>Resolve customer issues efficiently and professionally.</li><li>Maintain customer records and follow up where necessary.</li><li>Work closely with other departments to ensure customer satisfaction.</li></ul>Requirements:<ul><li>Minimum Intermediate / Bachelor&rsquo;s degree.</li><li>Excellent communication skills in English and Urdu (spoken and written).</li><li>Prior experience in customer service, BPO, or call center (preferred).</li><li>Computer literate (MS Office, Email, CRM tools).</li><li>Positive attitude, punctuality, and team spirit.</li></ul>What We Offer:<ul><li>Competitive salary package.</li><li>Professional work environment.</li><li>Growth and learning opportunities.</li><li>Performance-based incentives.</li></ul>Working Days: Monday to Saturday Timing: 11:00 AM &ndash; 7:00 PM Location: North Nazimabad, KarachiJob Type: Full-timePay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

Customer Service Representative

Creative Riots

We are seeking a results-driven Customer Service Representative to engage with customers through live chat, messaging platforms, and digital channels. The ideal candidate excels at building rapport, understanding customer needs, and converting conversations into sales while delivering an excellent customer experience.JOB RESPONSIBILITIES:<ul><li>Initiate and manage sales conversations through Twitter (X), Instagram , Facebook , LinkedIn Outreach &amp; Cold Emailing.</li><li>Qualify business needs related to video editing, social media marketing, graphic design, and content marketing</li><li>Build and manage a strong B2B sales pipeline and maintain strong relationships with potential clients.</li><li>Schedule and conduct sales calls, demos, and follow-ups</li></ul>JOB REQUIREMENTS:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Communications, or a related field</li><li>Strong negotiation, written communication, and relationship-building skills.</li></ul>JOB DETAILS:Location: Gulshan-e-Iqbal Block 2, Karachi Job Timings: Flexible 08 hours Working Days: Mon to FriWHAT WE OFFER? - Good commission structure - Competitive Learning Environment - Provident Fund - Medical Insurance - Punctuality allowance - Employee of the month bonusesJob Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

HSK Digitronix Technologies

We&rsquo;re Hiring at Fortune Tech!Location: Gulshan-e-Iqbal, Karachi (Near Disco Bakery) Timings: 6:00 PM &ndash; 3:00 AM (Night Shift &ndash; aligned with US/International clients)1. Business Development ExecutiveSalary: 30,000 &ndash; 40,000 per month+ Commission (in USD) + Daily BonusesJob Overview:Join our fast-growing team as a Business Development Representative and help Fortune Tech expand its international client base. We&rsquo;re looking for confident, goal-oriented professionals who thrive on achieving targets and building lasting business relationships.Key Responsibilities:<ul><li>Identify and develop new business opportunities through research, outreach, and networking.</li><li>Build and manage strong client relationships.</li><li>Deliver engaging sales presentations and proposals.</li><li>Collaborate with internal teams to ensure client satisfaction.</li><li>Achieve monthly and quarterly sales targets.</li><li>Maintain accurate records in CRM systems.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field.</li><li>1&ndash;3 years of experience in business development or sales (IT background preferred).</li><li>Strong communication and negotiation skills.</li><li>Motivated, target-driven, and comfortable working night shifts.</li></ul>Perks &amp; Benefits:<ul><li>Base salary of 30,000&ndash;40,000/month.</li><li>Commission in USD for each successful deal.</li><li>Daily bonuses and incentives.</li><li>Professional growth opportunities and skill development.</li><li>Supportive and collaborative work environment.</li></ul>2. Customer Service Representative (CSR)Salary: 30,000 &ndash; 40,000 per month + Daily Performance BonusesJob Overview:We are looking for a Customer Service Representative to handle international client interactions, resolve queries, and provide excellent customer support. Ideal candidates should be fluent in English, empathetic, and capable of maintaining professionalism during night shifts.Key Responsibilities:<ul><li>Handle inbound and outbound customer calls and messages.</li><li>Provide accurate information about products and services.</li><li>Resolve client concerns promptly and efficiently.</li><li>Maintain call logs, reports, and client records.</li><li>Ensure customer satisfaction and contribute to team targets.</li></ul>Requirements:<ul><li>Excellent verbal and written English communication skills.</li><li>Prior experience in a call center or customer service role (preferred).</li><li>Strong problem-solving and listening skills.</li><li>Ability to work under pressure and manage time effectively.</li><li>Must be available for night shifts (6 PM &ndash; 3 AM).</li></ul>Perks &amp; Benefits:<ul><li>Competitive base salary: 30,000 &ndash; 40,000 per month.</li><li>Daily bonuses and incentives for performance.</li><li>Growth and promotion opportunities within the company.</li><li>Comfortable and professional work environment.</li><li>Office location: Gulshan-e-Iqbal, Karachi (Near Disco Bakery).</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>please confirm your avaibility between 6pm to 3am?</li><li>are you commute to Gulshan iqbal karachi ?</li></ul>Work Location: In person

Tax Magic INC

Job Description:As a Customer Service Representative (CSR), you will play a vital role in ensuring excellent customer satisfaction and retention. Your primary responsibility will be to provide exceptional customer support to resolve inquiries, issues, and concerns promptly and courteously. You will act as the frontline communicator between the company and its customers, ensuring that their needs are met efficiently and effectively.Responsibilities:1. Customer Support: Respond promptly to customer inquiries via various channels such as phone, email, chat, or social media. Provide accurate and timely information, guidance, and assistance to resolve customer issues or concerns.2. Troubleshooting: Diagnose and troubleshoot technical or service-related problems reported by customers. Utilize resources and tools to identify solutions and resolve issues to the customer's satisfaction.3. Problem Resolution: Investigate and resolve customer complaints, escalating complex issues to the appropriate department or supervisor when necessary. Follow up with customers to ensure satisfactory resolution and maintain records of interactions for future reference.4. Product Knowledge: Develop a deep understanding of the company's products or services to effectively address customer inquiries and provide relevant information or recommendations. Stay updated on product features, updates, and changes to accurately assist customers.5. Customer Relationship Management: Build and maintain positive relationships with customers by demonstrating empathy, patience, and professionalism in all interactions. Proactively engage with customers to anticipate their needs and provide proactive assistance or support.6. Quality Assurance: Adhere to company policies, procedures, and service standards to ensure consistent delivery of high-quality customer service. Participate in training sessions and continuous improvement initiatives to enhance skills and knowledge.7. Documentation: Maintain accurate and detailed records of customer interactions, transactions, inquiries, and complaints in the CRM system. Generate reports and analyze data to identify trends, patterns, and areas for improvement in customer service processes.8. Team Collaboration: Collaborate effectively with cross-functional teams such as sales, marketing, and product development to address customer issues, share feedback, and contribute to the overall improvement of products and services.9. Customer Feedback: Gather and relay customer feedback, suggestions, and complaints to relevant departments to drive product enhancements, process improvements, and service excellence.10. Adaptability: Adapt to changing priorities, customer needs, and business requirements in a fast-paced environment. Remain flexible and responsive to emerging challenges or opportunities to ensure customer satisfaction and retention.Qualifications:- High school diploma or equivalent; bachelor's degree preferred.- Proven experience in customer service or related field.- Excellent communication skills, both verbal and written.- Strong problem-solving abilities and attention to detail.- Proficiency in using CRM software and other customer support tools.- Ability to multitask, prioritize, and manage time effectively.- Empathy, patience, and a customer-centric mindset.- Willingness to work flexible hours, including weekends and holidays if required.Join our team as a Customer Service Representative and be part of a dynamic and supportive environment dedicated to delivering exceptional customer experiences.Job Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthExperience:<ul><li>CSR: 1 year (Preferred)</li></ul>Language:<ul><li>ENGLISH (Required)</li></ul>License/Certification:<ul><li>Certification (Preferred)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

CSR - Customer Service Representative

Taraki

<div>
 This job is with
 
 Fulcrum
 
 , an ISO 9001:2015 certified company serving over 400 clients including Unilever, Shan, EBM, HBL, and K-Electric, and specializing in outsourcing solutions across industries like textiles, pharmaceuticals, hospitality, and automotive.
 
 
 
 Job Description:
 
 
 
 We are looking for a
 
 Customer Service Representative
 
 to join our team in the banking industry. The ideal candidate should have prior experience in handling customer queries, resolving issues, and ensuring excellent customer satisfaction.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Handle incoming calls and customer inquiries in a professional manner.
 </li>
 <li>
 Provide accurate information about products and services.
 </li>
 <li>
 Resolve customer complaints efficiently and escalate complex issues when necessary.
 </li>
 <li>
 Maintain detailed records of customer interactions.
 </li>
 <li>
 Work collaboratively with other departments to ensure smooth operations.
 </li>
 <li>
 Meet performance targets and maintain service quality standards.
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Minimum 1- 2 years of experience in customer service, preferably in the banking industry.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Strong problem-solving attitude and customer-focused mindset.
 </li>
 <li>
 Proficiency in MS Office and CRM systems.
 </li>
 <li>
 Bachelors degree in Business Administration or a related field (preferred).
 
 
 
 </li>
 </ul>
 
 Benefits:
 
 
 
 <ul>
 <li>
 Competitive salary package
 </li>
 <li>
 Growth and career development opportunities
 </li>
 <li>
 Supportive work environment
 
 </li>
 </ul>
</div>

Customer Service Representative (CSR)

ROYAL WRIST

Customer Service Responsibilities list:<ul><li>Manage incoming phone calls</li><li>Conducting order confirmation calls</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/customer service team sales targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li><li>Handling Walk-in customers</li></ul>Requirements and skills<ul><li>Proven customer support experience or experience as a Client Service Representative</li><li>Fluent in Spoken and written english</li><li>Track record of over-achieving quota</li><li>Strong phone contact handling skills and active listening</li><li>Familiarity with CRM systems and practices</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multi-task, prioritize, and manage time effectively</li><li>FSC or above</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Intermediate (Preferred)</li></ul>Experience:<ul><li>International Campign: 1 year (Required)</li><li>CSR: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

SMA Visa Services

Job Summary: The Call Center CSR handles high-volume inbound and outbound calls, assisting customers with requests and ensuring quick resolution.Responsibilities:<ul><li>Manage large volumes of incoming and outgoing calls.</li><li>Provide information on products, billing, account status, and service policies.</li><li>Document interactions in call center software.</li><li>Meet daily performance metrics (AHT, FCR, QA score, etc.).</li><li>Troubleshoot common technical and service-related issues.</li><li>Maintain a professional tone and adhere to call scripts.</li><li>Participate in training to stay updated on products and procedures.</li></ul>Requirements:<ul><li>Previous call center experience preferred.</li><li>Excellent phone etiquette and active listening skills.</li><li>Ability to remain calm during high-pressure situations.</li><li>Familiarity with CRM or call center systems.</li></ul>Contact : +92 311 6638619Job Type: Full-timePay: Rs15,000.00 - Rs20,000.00 per monthWork Location: In person

Explore 841+ Customer service representative in Charge Female Jobs In Charge Female Jobs In Charge Female Jobs In Karachi this January. Find roles across top companies and apply now to boost your career.

841 customer service representative jobs IN Charge Female Jobs In Charge Female Jobs In Charge Female Jobs In Karachi

Customer Service Representative

Customer Service Representative

customer service representative

CSR - Customer Service Representative

Customer Service Representative (CSR)

Customer Service Representative (CSR)

Customer Service Representative