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senior therapeutic area specialist, cardiovascular community - los angeles e, ca

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installer service specialist Jobs in San Bernardino

installer service specialist

senior therapeutic area specialist, cardiovascular community - los angeles e, ca Jobs in San Bernardino

customer service specialist

firstPRO 360

<div>
 
 Growing and highly stable company has an immediate need for a Customer Service Specialist to handle inbound ticket queue and phone support while also providing face-to-face customer assistance . In this role, you must have experience working in a high-volume call center environment, handling around 40 instances a day via in-person interaction (high percentage will be face to face), phone, chat, and email promptly and professionally. Duties include general customer service, troubleshooting issues, resolving delivery miscues, answering questions about the customer's account, etc. You must be able to clear a drug and background screening.
 
 
 
 
 
 
 Requirements
 
 :
 
 <ul>
 <li>
 3+ years' experience working in a high volume call center environment.
 </li>
 <li>
 MUST have excellent speaking skills, professional demeanor, and a positive attitude.
 </li>
 <li>
 Can fully clear a 10-panel drug screen and criminal background check.
 </li>
 <li>
 Good job stability required; no job hoppers.
 </li>
 <li>
 Very patient and empathetic in external customer communication.
 </li>
 </ul>
 
 
</div>

Customer Service Specialist

O'Reilly Auto Parts

<div>Compensation Pay Range:
$16.90 - $24.90
The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store&rsquo;s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries.
Bilingual candidates encouraged to apply.
ESSENTIAL JOB FUNCTIONS
Work with installers/professional customers to develop sales relationships.
Quickly and accurately takes customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner.
Ensure delivery vehicles are serviced and maintained according to company standards.
Ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices.
Works with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
Ensures customers&rsquo; new core and warranty returns are picked up and credited in a timely manner.
Audit customer returns for warranty abuse and makes sure all returns are tagged/labeled correctly.
Assist on front counter as needed and, on the retail counter as needed.
Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.
Assist with customer labor claims, making sure they are processed quickly and efficiently.
All other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES<h2 class="jobSectionHeader">
Required:</h2>
Strong background in mechanics.
Above average communication skills.<h2 class="jobSectionHeader">
Desired:</h2>
Hands-on knowledge of automotive repairs.
ASE Certification.
Fluency in multiple languages (Spanish is highly desired).
O&rsquo;Reilly Auto Parts has a proven track record of growth and stability. O&rsquo;Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:<ul><li>
Competitive Wages &amp; Paid Time Off</li><li>
Stock Purchase Plan &amp; 401k with Employer Contributions Starting Day One</li><li>
Medical, Dental, &amp; Vision Insurance with Optional Flexible Spending Account (FSA)</li><li>
Team Member Health/Wellbeing Programs</li><li>
Tuition Educational Assistance Programs</li><li>
Opportunities for Career Growth</li></ul>
O&rsquo;Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option 1, and provide your requested accommodation, and position details.</div>

Installer Service Specialist

Bristol Myers Squibb

<div>Working with Us 
Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. 
 
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us . 
 
Job Pos ting Title : Senior Therapeutic Area Specialist, C ardiovascular Community - Los Angeles E, CA
 
 
Therapeutic Area (TA): Cardiovascular
 
 
Primary Location : Field - United States
 
 
Primary Job Posting Location : Los Angeles E, CA
 
 
At Bristol Myers Squibb, we are inspired by a single vision - transforming patients' lives through science. The BMS Mission is to discover, develop and deliver innovative medicines that help patients prevail over serious diseases. In oncology, hematology, immunology and cardiovascular disease - and one of the most diverse and promising pipelines in the industry - each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer.
 
 
Join us, build your professional career within one of the most innovative bio-pharma companies, and make a difference.
 
 
Position Summary
 
 
The TAS is a critical role in our unique customer model to execute the BMS aspiration to be the BioPharma that delivers the most impactful engagement with Health Care Providers (HCPs), driving adoption of new and existing medicines for appropriate patients .&quot;
 
 
The primary role of the TAS is to drive demand for BMS medicines within their portfolio for the appropriate patients . To meet the HCPs expectations, the TAS engages them with a differentiated Customer Experience ( Cx ) through deeper scientific dialogue on and consistent with label, leveraging new ways of working and CE^3.
 
 
The role builds and maintains strong professional credibility with regional thought leaders (RTLs) and community-based physicians/HCPs in private practice, medical groups practices, office staff, and other stakeholders in the patient care continuum as their primary point of contact.
 
 
The TAS liaises with other BMS functions as needed to deliver an overall higher Customer Experience ( Cx ) - by meeting HCP needs in a timely and scientific manner. This role will prioritize the safe and appropriate use of BMS products while also focusing on overall business results and performance objectives while exemplifying BMS values.&quot;
 
 
The TAS role is field-based . A TAS is anticipated to spend much of their time spent field with external customers.
 
 
Key Responsibilities
 
 
Portfolio Promotion
<ul><li>Promotes approved indications of BMS products within a defined territory or region to meet or exceed assigned sales targets in a compliant manner.
</li><li>Creates demand for BMS medicines by articulating in a balanced manner the clinical and scientific rationale for use of products in appropriate patients .
</li><li>Engages with and continuously maintains /grows a high level of scientific expertise in all assigned products and therapeutic areas.
</li><li>Prepares and successfully implements comprehensive territory and account plans.
</li><li>Proactively uses available tools such as SOPHIA to derive insights and to dynamically inform call plans.
</li><li>Provides feedback on experience using these tools to leadership to enable continuous improvement.
</li></ul>Fair &amp; Balanced Scientific Dialogue
<ul><li>Demonstrates scientific expertise and passion in using approved scientific resources and publications to present information to HCPs and ensures medical accuracy.
</li><li>Conducts in-office presentations (e.g., lunch and learns) and discusses product-related scientific information with HCPs that is consistent with label .
</li><li>Organizes external speaker programs, selecting speakers from list approved by Speakers Bureau and facilitating scheduling and logistics .
</li><li>Maintains a high level of working expertise on emerging data for approved indications.
</li><li>Engages real-time medical support through Medical on Call to reactively answer unsolicited questions and complex technical inquiries.
</li></ul>Cross-functional collaboration
<ul><li>Proactively collaborates with other field teams to ensure the best Customer Experience ( Cx ) for HCPs.&quot;
</li><li>Gathers and shares relevant insights and information internally with the appropriate stakeholders to enable BMS to better serve its customers.
</li></ul>Complies with all laws, regulations, and policies that govern the conduct of BMS.
 
 
Required Qualifications &amp; Experience
<ul><li>Advanced scientific degree and/or preferred 5+ years of pharmaceutical or biotechnology experience as healthcare sales / MSL / HCP / nurse.
</li><li>Ability to communicate scientific or clinical data accurately and convincingly to help physicians best serve their patients.
</li><li>Demonstrated experience building and maintaining strong credibility with key customers, office staff, and others in the customer influence network via a customer-centric mindset and desire to create positive and differentiated Customer Experience ( Cx ).
</li><li>Experience in cardiovascular preferred.
</li><li>Demonstrated strong capability in account management skill sets, superior selling competencies, and proven sales performance track record of meeting or exceeding goals.
</li><li>Demonstrated ability to work effectively cross-functionally with a positive team mindset and can-do attitude.&quot;
</li><li>Strong selling and promotional skills proven through a track record of performance.
</li></ul>Key competencies desired
 
 
Customer/commercial mindset
<ul><li>Demonstrated ability to drive business results.
</li><li>Experience identifying , engaging, and cultivating credibility with customers across the patient care journey.
</li><li>Demonstrated account management skills and problem-solving mentality. Understands the patient journey and can customize engagement and deliver tailored messages.
</li><li>Demonstrated resourcefulness and ability to connect with customers.
</li></ul>Patient centricity
<ul><li>Understands the patient journey and experience.
</li><li>Has a patient-focused mindset.
</li></ul>Scientific Agility
<ul><li>Excellent communication and presentation skills to articulate scientific and clinical data in an easy-to-understand manner to help HCPs best serve their patients.
</li><li>Has a strong learning mindset and passion for science. Prioritizes staying current with the latest data.
</li></ul>Analytical Capability:
<ul><li>Ability to analyze data, such as prescribing patterns, market trends, and HCP preferences. Data-driven insights help TAS strategize and target their efforts effectively.
</li><li>Ability to segment HCPs based on their preferences and other relevant factors. This helps them tailor their communication and product presentations to suit individual HCP needs.
</li><li>Understanding how to interpret and analyze data related to BMS products, customer preferences , clinical data.
</li><li>Ability to use CE^3 to generate insights and do dynamic call planning.
</li></ul>Digital Agility:
<ul><li>Understanding, adapting, and effectively using technology in various aspects of healthcare business and interacting with HCPs.
</li><li>Utilizing various digital communication channels such as emails, instant messaging apps, and video conferencing to stay in touch with healthcare professionals, colleagues, and clients. This enables TAS to respond promptly to inquiries, share updates, and maintain effective communication.
</li><li>Competency using CE^3 and other software or CRM tools to collect, enter, and manage quality data in a timely and compliant manner, track interactions, and plan future engagements with healthcare professionals.
</li><li>Ability to use the Medical on Call technology effectively.
</li><li>Keeping up to date with technological advancements and changes.
</li></ul>Teamwork/Enterprise mindset
<ul><li>Strong business acumen to understand and analyze business, market drivers, and develop, execute, and adjust business plans.
</li><li>Demonstrates a strong sense of learning agility. Seeks out and learns from unfamiliar experiences, and then applies those lessons to achieve better results in subsequent situations.
</li><li>Track record of balancing individual drive and collaborative attitude.
</li><li>Holds a high level of integrity and good judgment to navigate the role's requirements effectively and compliantly in accordance with BMS policies and procedures.
</li></ul>As this position requires the operation of a Company-provided vehicle, offers of employment are contingent upon the candidate meeting the requirements of Qualified Driver, as determined by the Company in its sole discretion, including but not limited to the following: 1) at least 21 years of age; 2) a driver's license in good standing issued by your state of residence; and, 3) a driving risk level deemed acceptable by the Company.
 
 
If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.
 
 
Compensation Overview: 
 
Field - United States - US: $124,090 - $150,370 
 
The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee's work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.
 
 
Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/.
 
 
Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:
<ul><li>Health Coverage: Medical, pharmacy, dental, and vision care.</li><li>
Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
</li><li>Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
</li></ul>Work-life benefits include:
 
 
Paid Time Off
<ul><li>US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)
</li><li>Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays
</li></ul>Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.
 
 
All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown. 
 
<ul><li>Eligibility Disclosure: T he summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.
</li></ul> 
Uniquely Interesting Work, Life-changing Careers 
With a single vision as inspiring as Transforming patients' lives through science&trade; , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. 
 
On-site Protocol 
 
BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
 
 
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
 
 
Supporting People with Disabilities 
 
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com . Visit careers.bms.com/ eeo -accessibility to access our complete Equal Employment Opportunity statement.
 
 
Candidate Rights 
 
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
 
 
If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/
 
 
Data Protection 
 
We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection . 
 
Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations. 
 
If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at TAEnablement@bms.com . Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.
 
 
R1600185 : Senior Therapeutic Area Specialist, Cardiovascular Community - Los Angeles E, CA</div>

Senior Therapeutic Area Specialist, Cardiovascular Community - Los Angeles E, CA

California State University

<div><div>Job no: 556391 
Work type: Staff 
Location: San Bernardino - San Bernardino Campus 
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, On-site (work in-person at business location) 
</div><div>Job Summary:

Under general supervision, this position serves as the Graduate Admissions Specialist for the Office of Graduate Studies. The incumbent independently reviews and processes graduate applications, evaluates academic credentials to determine admission eligibility, and ensures adherence to CSU and CSUSB policies. The incumbent maintains data integrity across multiple systems, communicates with applicants to provide guidance and updates, and collaborates with faculty and campus partners to resolve complex admissions matters. The specialist also contributes to recruitment efforts, data reporting, and continuous process improvements that strengthen the efficiency, accuracy, and overall quality of graduate admissions operations.

Responsibilities:
Graduate Admissions Review:
<ul><li>Independently review, analyze, and process graduate program applications to ensure accuracy, completeness, and compliance with CSU and CSUSB admission standards.</li><li>Evaluate academic transcripts and supporting records to verify eligibility, including but not limited to GPA, prerequisite coursework, and professional experience requirements.</li><li>Enter and maintain accurate application data, GPA calculations, and admission decisions in PeopleSoft and WebAdmit systems.</li><li>Communicate with applicants to obtain missing documentation, clarify requirements, and provide updates through the Element451 CRM system.</li><li>Advise applicants on admissions policies, application procedures, registration holds, and program changes.</li><li>Collaborate with Graduate Coordinators, the Registrar&rsquo;s Office, and Administrative Computing and User Experience to resolve program status issues and ensure accuracy of ERS data reporting to the Chancellor&rsquo;s Office.</li><li>Support enrollment management efforts by following up with incomplete or in-progress applicants to encourage completion and improve conversion rates.</li><li>Interpret, apply, and communicate CSU and CSUSB graduate admission policies and procedures to applicants, students, and faculty.</li><li>Resolve complex, sensitive, and non-routine admissions issues requiring independent judgment and policy interpretation.</li><li>Review admission denials and, under the direction of Graduate Coordinators, assist in interpreting documentation with students.</li><li>Maintain current knowledge of CSU policies and Title 5 regulations to ensure adherence to student rights and appeal procedures.</li></ul>

Graduate Admissions Operations:
<ul><li>Support the daily operations of graduate admissions, including application downloads, processing official transcripts, and coordinating program admission decision communications.</li><li>Troubleshoot admissions-related data integrations between PeopleSoft, WebAdmit, and the CRM system.</li><li>Provide back-up support to other Graduate Admissions staff to ensure continuous and efficient workflow.</li><li>Assist with development and administration of annual Graduate Coordinator surveys and assessment reporting.</li><li>Manage program-level materials for incomplete applications using checklist functions in PeopleSoft.</li><li>Run and analyze admissions reports to support data accuracy and operational decision-making.</li><li>Ensure compliance with CSU systemwide standards while identifying opportunities to streamline and enhance processes.</li><li>Collaborate with campus IT and leadership to develop online tools and workflows that improve efficiency (e.g., GA Summary, GA Decision).</li></ul>

Recruitment:
<ul><li>Provide back-up assistance to the Recruitment Specialist with CRM-based outreach campaigns to prospective graduate students.</li><li>Schedule and coordinate recruitment events through the CRM platform.</li><li>Create digital forms and QR codes for recruitment fairs and events to facilitate attendee engagement and data collection.</li><li>Support communication and engagement efforts that promote graduate programs and enhance applicant experience.</li><li>Assist with graduate recruitment and outreach initiatives as needed.</li></ul>

Other
<ul><li>Perform all other classification-related duties as assigned.</li></ul>

Minimum Qualifications:
Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master&rsquo;s degree in a job‑related field may be substituted for one year of the professional experience.

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.

Required Qualifications:

Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior.

Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi‑aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.

Preferred Qualifications:

The ideal candidate will possess a solid understanding of university admissions processes and demonstrate proficiency with systems such as PeopleSoft and CAS. They should be highly organized, capable of managing multiple priorities independently, and skilled in identifying and resolving issues effectively. Strong communication and interpersonal skills are essential.

Two or more years of experience using PeopleSoft Campus Solutions and CAS application portal. 
Experience working in graduate admissions or higher education settings. 
Familiarity with graduate program admission requirements, policies, and timelines. 
Demonstrated ability to apply institutional policies and procedures to improve operations. 
Strong analytical skills, including the ability to interpret and evaluate data and recommend process improvements. 
Self-motivated with a proactive approach to task management and customer service. 
Proven ability to communicate complex information clearly to diverse audiences. 
Experience working effectively in a collaborative, team-oriented environment.

Administrative experience involving study, analysis, and evaluation of admissions or academic program processes. 
One year of related experience in admissions, student services, or a comparable administrative support role is preferred.

License / Certification

Valid CA Driver's License

Compensation and Benefits:

The salary offered will take into account internal equity and experience among other factors.

Anticipated hiring range is: minimum $5,083 - $5,274 per month.

CSU Classification Range is: minimum $5,083 - $7,228 per month.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Work status: Full-time/Exempt/Probationary

Academic year schedule: Monday through Friday (8:00 am &ndash; 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.

The application deadline is: Thursday, April 2, 2026

California State University, San Bernardino, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

CSUSB is not an E-Verify employer and cannot support visa holders with certain requirements (e.g., H1B, F1, STEM OPT).

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant&rsquo;s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Conditions of Employment
Background Check
Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Drivers License Check
Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

Mandated Reporter
The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity &amp; Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking

CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act
</div>
Advertised: Mar 19 2026 Pacific Daylight Time 
Applications close: Apr 02 2026 Pacific Daylight Time</div>

Graduate Admissions Professional (Student Services Professional II), Graduate Studies

California State University, San Bernardino

<div><div>Job no: 556391 
Work type: Staff 
Location: San Bernardino - San Bernardino Campus 
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, On-site (work in-person at business location) 
</div>
<div>Job Summary:

Under general supervision, this position serves as the Graduate Admissions Specialist for the Office of Graduate Studies. The incumbent independently reviews and processes graduate applications, evaluates academic credentials to determine admission eligibility, and ensures adherence to CSU and CSUSB policies. The incumbent maintains data integrity across multiple systems, communicates with applicants to provide guidance and updates, and collaborates with faculty and campus partners to resolve complex admissions matters. The specialist also contributes to recruitment efforts, data reporting, and continuous process improvements that strengthen the efficiency, accuracy, and overall quality of graduate admissions operations.

Responsibilities:
Graduate Admissions Review:
<ul><li>Independently review, analyze, and process graduate program applications to ensure accuracy, completeness, and compliance with CSU and CSUSB admission standards.</li><li>Evaluate academic transcripts and supporting records to verify eligibility, including but not limited to GPA, prerequisite coursework, and professional experience requirements.</li><li>Enter and maintain accurate application data, GPA calculations, and admission decisions in PeopleSoft and WebAdmit systems.</li><li>Communicate with applicants to obtain missing documentation, clarify requirements, and provide updates through the Element451 CRM system.</li><li>Advise applicants on admissions policies, application procedures, registration holds, and program changes.</li><li>Collaborate with Graduate Coordinators, the Registrar&rsquo;s Office, and Administrative Computing and User Experience to resolve program status issues and ensure accuracy of ERS data reporting to the Chancellor&rsquo;s Office.</li><li>Support enrollment management efforts by following up with incomplete or in-progress applicants to encourage completion and improve conversion rates.</li><li>Interpret, apply, and communicate CSU and CSUSB graduate admission policies and procedures to applicants, students, and faculty.</li><li>Resolve complex, sensitive, and non-routine admissions issues requiring independent judgment and policy interpretation.</li><li>Review admission denials and, under the direction of Graduate Coordinators, assist in interpreting documentation with students.</li><li>Maintain current knowledge of CSU policies and Title 5 regulations to ensure adherence to student rights and appeal procedures.</li></ul>

Graduate Admissions Operations:
<ul><li>Support the daily operations of graduate admissions, including application downloads, processing official transcripts, and coordinating program admission decision communications.</li><li>Troubleshoot admissions-related data integrations between PeopleSoft, WebAdmit, and the CRM system.</li><li>Provide back-up support to other Graduate Admissions staff to ensure continuous and efficient workflow.</li><li>Assist with development and administration of annual Graduate Coordinator surveys and assessment reporting.</li><li>Manage program-level materials for incomplete applications using checklist functions in PeopleSoft.</li><li>Run and analyze admissions reports to support data accuracy and operational decision-making.</li><li>Ensure compliance with CSU systemwide standards while identifying opportunities to streamline and enhance processes.</li><li>Collaborate with campus IT and leadership to develop online tools and workflows that improve efficiency (e.g., GA Summary, GA Decision).</li></ul>

Recruitment:
<ul><li>Provide back-up assistance to the Recruitment Specialist with CRM-based outreach campaigns to prospective graduate students.</li><li>Schedule and coordinate recruitment events through the CRM platform.</li><li>Create digital forms and QR codes for recruitment fairs and events to facilitate attendee engagement and data collection.</li><li>Support communication and engagement efforts that promote graduate programs and enhance applicant experience.</li><li>Assist with graduate recruitment and outreach initiatives as needed.</li></ul>

Other
<ul><li>Perform all other classification-related duties as assigned.</li></ul>

Minimum Qualifications:
Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master&rsquo;s degree in a job‑related field may be substituted for one year of the professional experience.

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.

Required Qualifications:

Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior.

Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi‑aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.

Preferred Qualifications:

The ideal candidate will possess a solid understanding of university admissions processes and demonstrate proficiency with systems such as PeopleSoft and CAS. They should be highly organized, capable of managing multiple priorities independently, and skilled in identifying and resolving issues effectively. Strong communication and interpersonal skills are essential.

Two or more years of experience using PeopleSoft Campus Solutions and CAS application portal. 
Experience working in graduate admissions or higher education settings. 
Familiarity with graduate program admission requirements, policies, and timelines. 
Demonstrated ability to apply institutional policies and procedures to improve operations. 
Strong analytical skills, including the ability to interpret and evaluate data and recommend process improvements. 
Self-motivated with a proactive approach to task management and customer service. 
Proven ability to communicate complex information clearly to diverse audiences. 
Experience working effectively in a collaborative, team-oriented environment.

Administrative experience involving study, analysis, and evaluation of admissions or academic program processes. 
One year of related experience in admissions, student services, or a comparable administrative support role is preferred.

License / Certification

Valid CA Driver's License

Compensation and Benefits:

The salary offered will take into account internal equity and experience among other factors.

Anticipated hiring range is: minimum $5,083 - $5,274 per month.

CSU Classification Range is: minimum $5,083 - $7,228 per month.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Work status: Full-time/Exempt/Probationary

Academic year schedule: Monday through Friday (8:00 am &ndash; 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.

The application deadline is: Thursday, April 2, 2026

California State University, San Bernardino, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

CSUSB is not an E-Verify employer and cannot support visa holders with certain requirements (e.g., H1B, F1, STEM OPT).

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant&rsquo;s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Conditions of Employment
Background Check
Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Drivers License Check
Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

Mandated Reporter
The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity &amp; Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking

CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act
</div>
Advertised: 19 Mar 2026 Pacific Daylight Time 
Applications close: 02 Apr 2026 Pacific Daylight Time</div>

<div><div>Job no: 556359 
Work type: Staff 
Location: San Bernardino - San Bernardino Campus 
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time, On-site (work in-person at business location) 
</div>
<div>Job Summary:

The incumbent will report to the Dean in the Watson College of Education (WCOE) while working closely with the dean&rsquo;s Executive Assistant. Must have the ability to coordinate, prioritize and monitor projects through their completion with accountability for end results while establishing priorities to meet deadlines.

Responsibilities:
Serve as the first point of contact for the WCOE Dean&rsquo;s Office. Provide excellent customer service to students, faculty, and other campus departments and colleges by applying comprehensive knowledge and interpretation of departmental and university policies, procedures, and practices.

Answer phone calls and assist with walk-in inquiries from faculty, staff and students with professionalism and mutual respect. Use judgment and discretion to resolve most office administration problems. Provide information to students about procedures on various matters, such as change of grade, course overload, class add and drop process.

Maintain office inventory and procure educational materials, office supplies, and equipment, through requisitions or corporate card purchases. Prepare appropriate documentation for business activities and events; and submit duplication or printing requests as needed.

Act as a liaison with procurement and suppliers, vendors, and campus departments to coordinate purchases. Process other forms when required (e.g., ICT Review/Approval, over $10K Approval, Sole Source/Brand Approval, Independent Contractor) and obtain required signatures. Reconcile corporate card purchases monthly.

Provide procurement support to the college Technology Support Specialist. Ensure university policy and procedures are followed to assist in expediting the process. Maintain ongoing communication with the Technology Support Specialist regarding the status of the order.

Maintain WCOE digital calendars related to atrium and laboratory space usage. Accurately document use of space and verify availability.

Coordinate the use of the college golf cart. Accurately track cart usage ensuring the cart is checked out, and checked back in as needed. Oversee the coordination of cart maintenance with appropriate campus offices ensuring cart is appropriately maintained. Coordinate cart storage during campus closures and the cart retrieval when campus opens up again.

Resolve a broad range of operational and procedural administrative problems which may require research, analysis, and evaluation of information may need to be solved. Project is coordinated through initiation, execution, coordination, implementation, and evaluation.

Develop and maintain processes to accurately collect data and maintain records. Create detailed college reports and publications, including newsletters, brochures, monthly highlights, projects seeking donor funding, and the annual college magazine for WCOE. Utilize Canva, Adobe Photoshop, and Adobe Stock to create and format these materials.

Under the direction of the Dean and as part of a college committee, act as the lead administrative support coordinator for the annual Educational Leadership Summit and a variety of small college events, meetings, and community building events, including WCOE faculty and staff meetings and faculty book club.

Coordinate all aspects of event planning and execution, including logistics, communication, documentation, and task tracking to ensure successful events. Effectively communicate event needs to WCOE leadership, faculty and staff. Collaborate with colleagues to confirm required tasks are executed in a timely manner, track event details through documentation of meeting minutes and utilize spreadsheets to track delegation of event duties. Collect detailed event information for post event reports and develop the final report for the dean.

Demonstrate expertise in using office software packages, technology, and systems. Utilize Drupal to maintain the internal WCOE faculty and staff website to ensure accurate and up-to-date information is added as needed. Maintain the WCOE social media accounts posting a variety of WCOE events and college highlight information on a regular basis.

Assist with the recruitment and supervision of student assistants in the WCOE dean&rsquo;s suite. Maintain current and accurate knowledge of Federal Work Study requirements. Facilitate the recruitment process, assign tasks, coordinate student work schedules, track award balances, collect and review time sheets, and provide input to annual evaluations.

Pick up pay warrants from Student Financial Services. Notify departments when pay warrants are available. Distribute pay warrants as needed.

Perform other classification related duties as assigned.

Minimum Qualifications:
High School diploma or its equivalent AND five years of progressively responsible experience in general office clerical or secretarial work or the equivalent.

Required Qualifications:
<ul><li>Comprehensive and detailed knowledge of the university infrastructure, policies, and procedures.</li><li>Thorough mastery of English grammar, punctuation, and spelling.</li><li>Expertise in using office software packages, technology, and systems.</li><li>Ability to interpret and apply policies and procedures independently, and use judgment and discretion to act when precedents do not exist.</li><li>Ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area.</li><li>Ability to understand problems from a broader perspective and anticipate the impact of office administration problems and solutions on other areas.</li><li>Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions.</li><li>Ability to perform business math, analyze budgetary data, and make accurate projections requiring some inference.</li><li>Ability to effectively write and present own reports.</li><li>Ability to effectively handle interpersonal interactions at all levels and handle highly sensitive interpersonal situations.</li><li>Ability to use negotiation and persuasion skills to achieve results and expedite projects.</li></ul>

Preferred Qualifications:
<div>
Experience utilizing the following programs: 
<ul><li>MS Excel</li><li>Canva</li><li>Adobe Photoshop</li><li>Drupal</li></ul></div>

License / Certification

Valid CA Drivers License

Compensation and Benefits:

The salary offered will take into account internal equity and experience among other factors.

Initial salary step placement will be Step 1 - $4,367 per month for qualified candidates.

CSU Classification Salary Step Range: $4,367 - $6.362 per month (Step 1 &ndash; Step 20).

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Work status: Full-time/Non-Exempt/Probationary

Academic year schedule: Monday through Friday (8:00 am &ndash; 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.

The application deadline is: Thursday, April 2, 2026.

California State University, San Bernardino, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

CSUSB is not an E-Verify employer and cannot support visa holders with certain requirements (e.g., H1B, F1, STEM OPT).

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant&rsquo;s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Conditions of Employment
Background Check
Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Drivers License Check
Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity &amp; Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking

CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act
</div>
Advertised: 19 Mar 2026 Pacific Daylight Time 
Applications close: 02 Apr 2026 Pacific Daylight Time</div>

Administrative Support Coordinator (Administrative Support Coordinator II), College of Education - Dean's Office

<div><div>Job no: 556359 
Work type: Staff 
Location: San Bernardino - San Bernardino Campus 
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time, On-site (work in-person at business location) 
</div><div>Job Summary:

The incumbent will report to the Dean in the Watson College of Education (WCOE) while working closely with the dean&rsquo;s Executive Assistant. Must have the ability to coordinate, prioritize and monitor projects through their completion with accountability for end results while establishing priorities to meet deadlines.

Responsibilities:
Serve as the first point of contact for the WCOE Dean&rsquo;s Office. Provide excellent customer service to students, faculty, and other campus departments and colleges by applying comprehensive knowledge and interpretation of departmental and university policies, procedures, and practices.

Answer phone calls and assist with walk-in inquiries from faculty, staff and students with professionalism and mutual respect. Use judgment and discretion to resolve most office administration problems. Provide information to students about procedures on various matters, such as change of grade, course overload, class add and drop process.

Maintain office inventory and procure educational materials, office supplies, and equipment, through requisitions or corporate card purchases. Prepare appropriate documentation for business activities and events; and submit duplication or printing requests as needed.

Act as a liaison with procurement and suppliers, vendors, and campus departments to coordinate purchases. Process other forms when required (e.g., ICT Review/Approval, over $10K Approval, Sole Source/Brand Approval, Independent Contractor) and obtain required signatures. Reconcile corporate card purchases monthly.

Provide procurement support to the college Technology Support Specialist. Ensure university policy and procedures are followed to assist in expediting the process. Maintain ongoing communication with the Technology Support Specialist regarding the status of the order.

Maintain WCOE digital calendars related to atrium and laboratory space usage. Accurately document use of space and verify availability.

Coordinate the use of the college golf cart. Accurately track cart usage ensuring the cart is checked out, and checked back in as needed. Oversee the coordination of cart maintenance with appropriate campus offices ensuring cart is appropriately maintained. Coordinate cart storage during campus closures and the cart retrieval when campus opens up again.

Resolve a broad range of operational and procedural administrative problems which may require research, analysis, and evaluation of information may need to be solved. Project is coordinated through initiation, execution, coordination, implementation, and evaluation.

Develop and maintain processes to accurately collect data and maintain records. Create detailed college reports and publications, including newsletters, brochures, monthly highlights, projects seeking donor funding, and the annual college magazine for WCOE. Utilize Canva, Adobe Photoshop, and Adobe Stock to create and format these materials.

Under the direction of the Dean and as part of a college committee, act as the lead administrative support coordinator for the annual Educational Leadership Summit and a variety of small college events, meetings, and community building events, including WCOE faculty and staff meetings and faculty book club.

Coordinate all aspects of event planning and execution, including logistics, communication, documentation, and task tracking to ensure successful events. Effectively communicate event needs to WCOE leadership, faculty and staff. Collaborate with colleagues to confirm required tasks are executed in a timely manner, track event details through documentation of meeting minutes and utilize spreadsheets to track delegation of event duties. Collect detailed event information for post event reports and develop the final report for the dean.

Demonstrate expertise in using office software packages, technology, and systems. Utilize Drupal to maintain the internal WCOE faculty and staff website to ensure accurate and up-to-date information is added as needed. Maintain the WCOE social media accounts posting a variety of WCOE events and college highlight information on a regular basis.

Assist with the recruitment and supervision of student assistants in the WCOE dean&rsquo;s suite. Maintain current and accurate knowledge of Federal Work Study requirements. Facilitate the recruitment process, assign tasks, coordinate student work schedules, track award balances, collect and review time sheets, and provide input to annual evaluations.

Pick up pay warrants from Student Financial Services. Notify departments when pay warrants are available. Distribute pay warrants as needed.

Perform other classification related duties as assigned.

Minimum Qualifications:
High School diploma or its equivalent AND five years of progressively responsible experience in general office clerical or secretarial work or the equivalent.

Required Qualifications:
<ul><li>Comprehensive and detailed knowledge of the university infrastructure, policies, and procedures.</li><li>Thorough mastery of English grammar, punctuation, and spelling.</li><li>Expertise in using office software packages, technology, and systems.</li><li>Ability to interpret and apply policies and procedures independently, and use judgment and discretion to act when precedents do not exist.</li><li>Ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area.</li><li>Ability to understand problems from a broader perspective and anticipate the impact of office administration problems and solutions on other areas.</li><li>Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions.</li><li>Ability to perform business math, analyze budgetary data, and make accurate projections requiring some inference.</li><li>Ability to effectively write and present own reports.</li><li>Ability to effectively handle interpersonal interactions at all levels and handle highly sensitive interpersonal situations.</li><li>Ability to use negotiation and persuasion skills to achieve results and expedite projects.</li></ul>

Preferred Qualifications:
<div>
Experience utilizing the following programs: 
<ul><li>MS Excel</li><li>Canva</li><li>Adobe Photoshop</li><li>Drupal</li></ul></div>

License / Certification

Valid CA Drivers License

Compensation and Benefits:

The salary offered will take into account internal equity and experience among other factors.

Initial salary step placement will be Step 1 - $4,367 per month for qualified candidates.

CSU Classification Salary Step Range: $4,367 - $6.362 per month (Step 1 &ndash; Step 20).

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Work status: Full-time/Non-Exempt/Probationary

Academic year schedule: Monday through Friday (8:00 am &ndash; 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.

The application deadline is: Thursday, April 2, 2026.

California State University, San Bernardino, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

CSUSB is not an E-Verify employer and cannot support visa holders with certain requirements (e.g., H1B, F1, STEM OPT).

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant&rsquo;s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Conditions of Employment
Background Check
Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Drivers License Check
Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity &amp; Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking

CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act
</div>
Advertised: Mar 19 2026 Pacific Daylight Time 
Applications close: Apr 02 2026 Pacific Daylight Time</div>

Explore 27+ Customer service specialist in San Bernardino this March. Find roles across top companies and apply now to boost your career.

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Administrative Support Coordinator (Administrative Support Coordinator II), College of Education - Dean's Office

Administrative Support Coordinator (Administrative Support Coordinator II), College of Education - Dean's Office