customer support representative Jobs in Oman

customer support representative

customer service executive - oman Jobs in Oman

customer service executive - oman

customer service representative Jobs in Oman

customer service representative

it support officer

customer service staff full time

Carrefour

Carrefour is a multinational retail corporation known for its large hypermarkets and supermarkets, offering a wide variety of products, including groceries, electronics, clothing, and household goods. It operates in multiple countries, including in the GCC region, through its Majid Al Futtaim franchise in markets such as the UAE, Qatar, and Oman.Customer Service Staff - Job DescriptionMain dutiesGreet customers and assist them inside the storeAnswer questions about products, prices, and offersHandle complaints and solve customer problemsProcess returns, exchanges, or refundsGuide customers to correct departmentsWork with cashiers and sales staff to ensure smooth serviceMaintain a friendly and professional attitude at all timesInformation deskCustomer help countersAfter-sales service.نوع الوظيفة: دوام كاملالراتب المدفوع: ﷼٣٥٠٫٠٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Customer Service Staff Full Time

Job Title: Counter Sales StaffJob Summary We are looking for an energetic and customer-focused Counter Sales Staff with a minimum of 2 years of sales experience. The ideal candidate should have prior experience in trading, excellent communication skills, and the ability to build strong customer relationships. Knowledge of Arabic will be considered an added advantage.Responsibilities<ul><li>Assist walk-in customers and professionally provide product information.</li><li>Generate sales by understanding customer needs and recommending suitable products.</li><li>Handle sales transactions accurately and efficiently.</li><li>Maintain product displays, stock levels, and the overall presentation of the counter.</li><li>Follow up with clients to ensure satisfaction and encourage repeat business.</li><li>Support the sales team in achieving monthly and quarterly targets.</li><li>Prepare daily sales reports and maintain records of customer interactions.</li></ul>Requirements<ul><li>Minimum 2 years of experience in sales, preferably in trading or counter sales.</li><li>Strong customer service and interpersonal skills.</li><li>Good communication skills in English; knowledge of Arabic is a plus.</li><li>Ability to work in a fast-paced environment and handle multiple tasks.</li><li>Basic computer knowledge for billing, reporting, and record-keeping.</li><li>Self-motivated, target-driven, and a team player.</li><li>Willingness to work on shift duties</li></ul>Job Type: Full-timePay: RO240.000 - RO260.000 per monthWork Location: In person

Inside Sales/Counter Sales

Dollar Car Rental - AAA Group

Role Overview:The Operations Supervisor is responsible for overseeing the day-to-day operations of the business, ensuring efficient workforce utilization, optimal fleet management, and high service standards. The role focuses on maintaining productivity benchmarks, controlling operational costs, and ensuring compliance with company policies and procedures. The Operations Supervisor also plays a key role in resolving customer issues, coordinating with internal and external stakeholders, and ensuring smooth operational flow across all outlets.Key Responsibilities:Operational Management<ul><li>Plan daily workloads and effectively utilize the workforce to meet scheduled deadlines.</li><li>Monitor and ensure employees adhere to daily and weekly productivity benchmarks.</li><li>Supervise all daily activities of the operations unit, including fleet coordination, vehicle allocation, after-sales services, and driver assignment.</li><li>Ensure vehicle availability and maintain vehicle condition across all outlets as per operational requirements.</li><li>Follow up on replacement bookings for out-of-service vehicles and arrange timely replacements.</li></ul>Customer Service &amp; Issue Resolution<ul><li>Handle irate customers and resolve service-related issues promptly and professionally.</li><li>Provide quick and effective solutions to office- and operations-related issues.</li></ul>Fleet &amp; Driver Management<ul><li>Oversee the pickup of out-of-service vehicles from counters as a priority.</li><li>Manage drivers effectively to ensure maximum productivity.</li><li>Prepare and monitor driver duty schedules.</li><li>Ensure smooth operations while minimizing driver overtime.</li><li>Review daily driver log sheets to ensure optimal productivity.</li></ul>Compliance &amp; Administration<ul><li>Ensure all staff adhere to company policies, standards of work, customer service expectations, and uniform guidelines.</li><li>Monitor and control operational costs.</li><li>Ensure timely submission and processing of supplier invoices.</li></ul>Coordination &amp; Legal Liaison<ul><li>Liaise with PR-related functions and requirements.</li><li>Follow up on the release of impounded or disputed vehicles from police custody.</li><li>Coordinate documentation and act as a mediator between customers and the PR/legal department in case of disputes.</li><li>Ensure timely vehicle registration renewals and proper documentation.</li></ul>Monitoring, Reporting &amp; Continuous Improvement<ul><li>Conduct audits and surprise inspections of vehicles across locations to assess condition and detect misuse.</li><li>Review and compare monthly overtime reports against previous months.</li><li>Conduct monthly meetings with operations staff to evaluate performance and address operational challenges.</li></ul>Skills and Qualifications:<ul><li>Atleast 5&ndash;8 years&rsquo; experience in car rental, fleet, or transport operations</li><li>Strong operations and team management skills, with experience supervising drivers and staff</li><li>Good knowledge of fleet management, vehicle allocation, and compliance processes</li><li>Strong problem-solving skills with the ability to handle customer complaints effectively</li><li>Good coordination, follow-up, and cost control awareness</li><li>Good communication skills (English; Arabic is a plus)</li><li>Ability to work under pressure and meet deadlines</li><li>Valid Oman driver&rsquo;s license (mandatory)</li></ul>Job Type: Full-timePay: RO500.000 - RO650.000 per monthWork Location: In person

Operations Supervisor (Car Rental)

Kimchi Meets Cookie Restaurant & Café

Job Title: Barista / Caf&eacute; Barista / Coffee Shop BaristaJob SummaryWe are looking for a friendly, energetic, and customer-focused Barista to join our caf&eacute; team in Salalah. This role is perfect for someone who enjoys working in a fast-paced hospitality environment, has a passion for coffee, and takes pride in delivering excellent customer service. You will be responsible for preparing beverages, serving customers, and maintaining a welcoming caf&eacute; atmosphere.About the CompanyKimchi Meets Cookie Restaurant &amp; Caf&eacute; is a Salalah-based fusion caf&eacute; offering a unique mix of Korean-inspired flavors and Western-style desserts. We provide a vibrant dining experience for both locals and tourists, focusing on quality food, specialty coffee, and excellent customer service.Why Work With Us<ul><li>Friendly and supportive caf&eacute; environment</li><li>Opportunity to learn specialty coffee preparation and caf&eacute; operations</li><li>Growth opportunities in the hospitality and food service industry</li><li>Staff meals and team-focused workplace culture</li></ul>Key Responsibilities<ul><li>Prepare and serve hot and cold beverages including coffee, tea, and specialty drinks</li><li>Operate espresso machines and caf&eacute; equipment efficiently</li><li>Provide friendly and professional customer service</li><li>Take customer orders and process payments accurately</li><li>Maintain cleanliness of the counter, equipment, and seating area</li><li>Assist with basic food preparation and serving when needed</li><li>Follow hygiene and food safety standards at all times</li><li>Support smooth daily caf&eacute; operations during busy hours</li></ul>Requirements<ul><li>Previous experience as a barista or in a caf&eacute;/restaurant is preferred but not required</li><li>Basic knowledge of coffee preparation is an advantage</li><li>Strong communication and customer service skills</li><li>Ability to work in a fast-paced environment</li><li>Positive attitude and team spirit</li><li>Willingness to learn and follow instructions</li></ul>Work Schedule<ul><li>Full-time position</li><li>Shift-based schedule (morning/evening shifts, including weekends if required)</li></ul>How to ApplyIf you are passionate about coffee and enjoy working with people, we encourage you to apply now. Submit your CV to be considered for this opportunity.Job Type: Full-timePay: RO4,500.000 - RO6,500.000 per yearWork Location: In person

Barista

TAJ AL FALAJ GROUP

Job Title: Branch Manager &ndash; Retail Supermarket/HypermarketSummaryThe Branch Manager is responsible for overseeing the daily operations of the supermarket/hypermarket, ensuring excellent customer service, maximizing sales, managing staff performance, and maintaining operational standards. The role requires strong leadership, commercial awareness, and at least 5 years of experience in retail store management within the supermarket or hypermarket sector.Key Responsibilities1. Store Operations Management<ul><li>Oversee day‑to‑day store operations to ensure smooth functioning.</li><li>Ensure compliance with company policies, SOPs, hygiene, and safety standards.</li><li>Monitor stock levels, replenishment, shrinkage, and inventory accuracy.</li><li>Ensure proper merchandising, planograms, and product displays.</li></ul>2. Sales &amp; Profitability<ul><li>Achieve monthly and annual sales targets.</li><li>Analyze sales reports and implement strategies to improve revenue.</li><li>Control operational costs, wastage, and optimize store profitability.</li><li>Monitor competitor activity and market trends.</li></ul>3. Customer Service Excellence<ul><li>Maintain high standards of customer service across the store.</li><li>Handle escalated customer complaints professionally.</li><li>Ensure staff are trained in customer engagement and service protocols.</li></ul>4. Staff Leadership &amp; Development<ul><li>Manage, train, and motivate store staff including supervisors, cashiers, and floor teams.</li><li>Prepare staff schedules, manage attendance, and ensure adequate manpower.</li><li>Conduct performance evaluations and identify training needs.</li></ul>5. Inventory &amp; Supply Chain Coordination<ul><li>Coordinate with suppliers, warehouse, and procurement teams.</li><li>Ensure timely receiving, accurate documentation, and proper storage of goods.</li><li>Monitor expiry dates, stock rotation, and product freshness.</li></ul>6. Compliance &amp; Reporting<ul><li>Ensure compliance with local regulations, health &amp; safety, and company standards.</li><li>Prepare daily/weekly/monthly operational and financial reports.</li><li>Maintain store documentation, audits, and checklists.</li></ul>Qualifications &amp; Experience<ul><li>Minimum 5 years of experience in supermarket/hypermarket management.</li><li>Strong knowledge of retail operations, FMCG products, and merchandising.</li><li>Proven leadership and team‑management skills.</li><li>Strong analytical, communication, and problem‑solving abilities.</li><li>Proficiency in POS systems and basic MS Office tools.</li></ul>Key Competencies<ul><li>Leadership &amp; People Management</li><li>Customer Service Orientation</li><li>Commercial &amp; Business Acumen</li><li>Inventory &amp; Stock Management</li><li>Decision‑Making &amp; Problem Solving</li><li>Time Management &amp; Multitasking</li></ul>Work Environment<ul><li>Fast‑paced retail environment</li><li>Requires flexibility to work weekends, holidays, and extended hours as needed</li></ul>Work Location: In person

Branch Manager

AL AMRI SHIPPING AND LOGISTICS SPC

ASL Express is seeking an experienced and results-driven Operations Manager to oversee and optimize our daily courier and express operations. The ideal candidate will ensure efficient logistics, high service quality, and strong team performance.Key Responsibilities:<ul><li>Manage day-to-day operations of courier and express services</li><li>Oversee logistics, routing, and delivery performance</li><li>Lead and supervise operations staff and drivers</li><li>Monitor KPIs and ensure service level targets are met</li><li>Implement process improvements to increase efficiency and reduce costs</li><li>Ensure compliance with company policies and industry regulations</li><li>Handle client issues and maintain high customer satisfaction</li></ul>Requirements:<ul><li>Minimum 5 years of experience in courier and express companies</li><li>Proven experience in operations management or similar role</li><li>Strong leadership and team management skills</li><li>Excellent problem-solving and decision-making abilities</li><li>Knowledge of logistics systems and operational processes</li><li>Good communication and organizational skills</li></ul>Preferred Qualifications:<ul><li>Experience with fleet management and route optimization</li><li>Familiarity with logistics software and tracking systems</li></ul>Benefits:<ul><li>Competitive salary (based on experience)</li><li>Opportunities for growth and career development</li><li>Supportive work environment</li></ul>How to Apply: Interested candidates can apply through Indeed or send their CV to: Job Description: ASL Express is seeking an experienced and results-driven Operations Manager to oversee and optimize our daily courier and express operations. The ideal candidate will ensure efficient logistics, high service quality, and strong team performance.Key Responsibilities:<ul><li>Manage day-to-day operations of courier and express services</li><li>Oversee logistics, routing, and delivery performance</li><li>Lead and supervise operations staff and drivers</li><li>Monitor KPIs and ensure service level targets are met</li><li>Implement process improvements to increase efficiency and reduce costs</li><li>Ensure compliance with company policies and industry regulations</li><li>Handle client issues and maintain high customer satisfaction</li></ul>Requirements:<ul><li>Minimum 5 years of experience in courier and express companies</li><li>Proven experience in operations management or similar role</li><li>Strong leadership and team management skills</li><li>Excellent problem-solving and decision-making abilities</li><li>Knowledge of logistics systems and operational processes</li><li>Good communication and organizational skills</li></ul>Preferred Qualifications:<ul><li>Experience with fleet management and route optimization</li><li>Familiarity with logistics software and tracking systems</li></ul>Benefits:<ul><li>Competitive salary (based on experience)</li><li>Opportunities for growth and career development</li><li>Supportive work environment</li></ul>How to Apply: Interested candidates can apply through Indeed or send their CV to:Email Address : info@aslexpres.com Phone Number : +968 9219 7415Job Type: Full-timeWork Location: In person

Operations Manager – Courier & Express Services

Oman Hotels and Tourism Company SAOC

IT AdministratorA reputed hotel chain in Oman who own and operate hotels through international brand in different parts in Oman, looking for an IT Administrator to manage its IT activities for the hotels.&middot; Oversee hotel computer systems, servers, and networks to ensure uninterrupted operations.<ul><li>Provide IT assistance for guest-facing systems (Wi-Fi, in-room entertainment, booking platforms).</li><li>Implement and monitor security measures to protect guest data and hotel operations.</li><li>Manage hospitality property management systems (PMS), point-of-sale (POS), HRIS, OPERA , IDS and finance software.</li><li>Maintain and troubleshoot desktops, laptops, printers, telephony, and surveillance systems.</li><li>Train staff on IT systems, provide technical support, and ensure user, and support guest needs.</li><li>Coordinate with external IT service providers, negotiate maintenance contracts, negotiate and finalize Capex and manage licenses.</li><li>Ensure adherence to data protection laws and hospitality industry IT standards.</li></ul>&middot; Net working (LAN/WAN), server administration, cloud systems, PMS/POS integration.<ul><li>Experience in Acronis Backup is very essential.</li><li>Troubleshooting, system optimization, data reporting.</li><li>Implementing new technologies to enhance guest experience and streamline operations.</li></ul>&middot; Responsible for day-to-day IT operations, systems support, and technology strategy for the hotel.&middot; Network management, cybersecurity, guest IT support, staff training, hardware/software maintenance.&middot; Strong technical knowledge, problem-solving, communication, customer service orientation<ul><li>Strong knowledge of Windows Server administration.</li><li>English written/spoken fluently is a must, and demonstrate good communication skills</li><li>Ability to think critically and solve problems</li><li>Work autonomously and show a good capacity to plan your activities</li><li>Achieving defined objectives in time</li><li>Capability to work under pressure</li><li>Education:</li><li>Bachelor's degree in Information Technology, Computer Science, or a related field.</li><li>Experience:</li><li>5+ years of experience in IT management Hospitality ( Hotel) or a similar role.</li><li>Proven experience in managing IT infrastructure and services.</li><li>Experience with IT budgeting, vendor management, and contract negotiation.</li></ul>Job Type: Full-timeWork Location: In person

IT Administrator

Explore 579+ Customer service staff full time in Oman this May. Find roles across top companies and apply now to boost your career.