senior sales supervisor

service provider supervisor (bahrain based) Jobs in Manama

service provider supervisor (bahrain based)

call center manager

call center supervisor ( bahrain based) Jobs in Manama

call center supervisor ( bahrain based)

customer service delivery manager Jobs in Manama

customer service delivery manager

customer service supervisor

Braxtone Group

<div>
 
 Main Purpose Of The Job
 
 
 
 Service provider supervisor is responsible for the strategic development, optimization, and management of the company's service provider network (roadside assistance, garages, rental cars, agencies, tow trucks, others&hellip;) . This role involves identifying potential new service providers, maintaining high-quality partnerships, ensuring compliance with contractual obligations, and enhancing customer satisfaction through effective network management. The Network Manager will leverage data-driven insights to improve network performance, reduce costs, and support business growth.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
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 Network Expansion and Optimization:
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 Identify potential new service providers and assess their capabilities.
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 Develop strategic partnerships with high-quality providers to enhance service coverage.
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 Optimize the existing service provider network to reduce service costs and improve efficiency.
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 Implement tiered provider systems to prioritize high-performing service providers.
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 Performance Management:
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 Set and track KPIs for service providers, including response times, service quality, and customer satisfaction.
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 Implement a regular feedback mechanism to improve provider performance.
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 Create and maintain a performance dashboard for real-time tracking of network efficiency.
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 Conduct quarterly performance reviews and recommend corrective actions for underperforming providers.
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 Conduct mystery shopper assessments to evaluate service provider performance.
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 Risk Management and Compliance:
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 Develop and enforce compliance guidelines for all network partners.
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 Conduct risk assessments to identify potential operational challenges and mitigate them proactively.
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 Ensure all providers adhere to contractual obligations and service level agreements (SLAs).
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 Relationship Building and Retention:
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 Build strong, long-term relationships with key service providers.
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 Organize regular training sessions and workshops to align providers with company goals.
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 Implement a rewards or recognition program for top-performing partners.
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 Cost Control and Efficiency:
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 Negotiate favorable pricing and terms with service providers.
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 Identify cost-saving opportunities without compromising service quality.
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 Use data analytics to reduce unnecessary expenses and optimize resource allocation.
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 Technology and Digital Transformation:
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 Use CRM and data analysis tools to improve decision-making and streamline provider management.
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 Explore automation opportunities to reduce manual effort and enhance data accuracy.
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 Customer Experience Enhancement:
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 Work closely with the customer service team to ensure seamless service delivery.
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 Use customer feedback to refine provider selection and performance metrics.
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 Implement quick resolution protocols for critical issues to improve customer satisfaction.
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 Data-Driven Decision Making:
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 Leverage data analytics to identify trends, predict demand, and optimize network performance.
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 Provide strategic insights to the Operations Manager to support business growth.
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 Prepare monthly and quarterly reports on network performance for senior management.
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 Crisis Management:
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 Develop contingency plans for service disruptions or provider failures.
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 Ensure rapid response and recovery in case of emergencies.
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 Regularly review and update risk management protocols.
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 Market Intelligence:
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 Monitor industry trends and competitor strategies to stay ahead in the market.
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 Identify new technologies and processes that can enhance service quality and efficiency.
 
 
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 </ul>
 
 Essential Qualification Required (education/ Experience/ Skills)
 
 
 
 <ul>
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 Bachelor&rsquo;s degree in business administration, operations management, or related field.
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 Proven experience in service providers management, motor car agencies, vendor relations, and fleet management.
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 Strong negotiation, communication, and analytical skills.
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 Knowledge of CRM systems and data analysis tools preferred.
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 Ability to work independently and as part of a team.
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 Strong problem-solving skills and attention to detail.
 
 
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 </ul>
 
 Typical Working Conditions
 
 
 
 <ul>
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 Normal Working Hours 40 hours a week
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 Working Timing: 8:00 AM &ndash;4:00 PM
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 Work may require occasional weekend and/or evening work
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 </ul>
</div>

Service provider supervisor (Bahrain Based)

The Call Center Supervisor is responsible for supervising and coordinating the daily activitiesof call center agents and administrative support staff. The role ensures efficient operationof the contact center, implements successful planning activities, oversees the recruitmentand development of staff, and manages service delivery for both customer inquiries andoperational functions.&nbsp;&nbsp;Key Responsibilities:· Supervise day-to-day operations of the call center to ensure service quality andefficiency.· Provide leadership, coaching, and support to team leaders and agents tooptimize performance and succession planning· Identify skill gaps and provide monthly one-on-one soft skills coaching for teamleaders and agents· Assist team leaders in handling complex customer complaints or inquiries andescalate issues to higher management as necessary· Contribute to the design and implementation of new operational proceduresfor improved service delivery· Ensure compliance with established procedures and company regulations.· Maintain effective relationships with internal and external stakeholders to ensuresmooth delivery of services.· Stay informed of new products and services, ensuring the team is trained toaddress customer queries· Support and promote company service quality initiatives.· Coordinate with service providers regarding daily operations when applicable.· Assist in motivating, recognizing, and organizing incentives for team members.· Schedule shifts, monitor attendance, and manage leave arrangements foragents and support staff.· May occasionally require work on weekends or evenings, and local businesstrips as necessary&nbsp;Educational, Skills and Experience:· Bachelor’s degree in business administration, Marketing, Automotive, or arelated field.· Minimum 3 years of supervisory experience in call centers, customer service, orinsurance/motor service operations· Demonstrated leadership, coaching, and training abilities· Excellent communication, negotiation, and interpersonal skills.· strong customer service orientation and problem-solving skills · Strong analytical and problem-solving skills. · Goal-oriented and self-driven with a proven track record of achieving sales targets and business objectives. · Ability to work in a fast-paced, dynamic environment. · Proficiency in Microsoft Office Suite and CRM software.&nbsp;&nbsp;&nbsp;Additional Requirements:&nbsp;Willingness to travel as needed. · Valid driver’s license.&nbsp;&nbsp;Location: Bahrain (With travel flexibility)&nbsp;Typical Working Conditions· Normal Working Hours 40 hours a week· Working Timing 8:00 AM to 4:00 PM· Work may require occasional weekend and/or evening work· This job may require occasional business trips outside Bahrain

CALL CENTER SUPERVISOR ( Bahrain Based)

Air Arabia

<div>
 
 Job Purpose
 
 
 
 To guide, supervise and monitor a team of Call Center agents in terms of operations and sales, providing accurate information in response to enquiries about products and services, making bookings, identifying and resolving problems and customer complaints, preparing and executing action plans; to drive the teams to achieve objectives by maximizing sales and enhancing customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
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 Defines/sets and drives the sales targets of the assigned team to achieve business goals and maximize profit by developing efficiency and providing guidance on best practices.
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 Co-plans work schedules and duty roster for assigned Inbound team (rotational) to meet anticipated business requirements and objectives, monitors adherence, attendance, leave and overtime records.
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 Supervises a team of Call Center agents; monitors the day-to-day performance of the assigned team to ensure smooth operations; manages/handles traffic in customers&rsquo; inquiries and complaints raised from different channels such as telephone calls.
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 Ensures accurate information on products and services are communicated through the team; monitors performance in terms of sales and achieving revenue.
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 Assists the Supervisor- Inbound/Manager in the daily operations by providing on &ldquo;Floor&rdquo; guidance, support, and monitoring to Call Center agents.
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 Creates a challenging and motivational environment to reduce pressure and drive the assigned team achieve their individual/group targets. Monitors communication such as random calls, minimize errors and track operative performance thereby increasing sales.
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 Manages individual&rsquo;s/team&rsquo;s performance assessment reports on weekly basis to highlight pitfalls, identify gaps and recommend best approaches and methodologies to be adopted to bridge those gaps
 
 
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 Partners with Supervisors/Manager to develop individual/group development plans to enhance the performance of the team, including: coaching, mentoring, counselling, training courses, etc. Conducts induction sessions, product knowledge and system trainings, as well as assessments for new joiners.
 
 
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 Identifies trends in customer service; analyzes pitfalls and complaints; recommends improvements to enhance customers&rsquo; experience and implement best practices in services and operating procedures thus contributing to achieving/maintaining high quality in performance in workflow to increase sales.
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 Ensures all Contact Center technical facilities, systems, tools and equipment (computers, telephones, headsets, etc.) are properly installed, and maintained in coordination with suppliers and IT division.
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 Develops preventive maintenance programs and immediate technical support to all work stations when not fully operational.
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 Performs any additional responsibilities as advised by the Line Manager/Supervisor.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
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 Bachelor degree in Management or equivalent.
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 Capable of using technology systems and tools; proficient in Microsoft Office.
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 Fluent in English &amp; Arabic Languages
 
 
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 </ul>
 
 Work Experience
 
 
 
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 4+ years of related working experience in a similar role, preferably in aviation; experience with low cost airline is a plus.
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 Knowledge in Call/Contact Center technological systems and tools.
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 Proven skills in analyzing data, identifying pitfalls and recommending effective solutions.
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 Capable of identifying problems and immediately reacting to situations of the different nature such as angry customers, complaints and special requests.
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 Capable of understanding customers&rsquo; problems and direct them in the right channel.
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 Cost-oriented, possesses effective persuasive, negotiation, problem solving and decision making skills.
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 Ability to use a balance of technical expertise, and interpersonal relations to execute new initiatives that support company&rsquo;s objectives.
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 Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
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 Ability to work for long working hours and under pressure.
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 Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
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 </ul>
</div>

Duty Supervisor

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 
 
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 
 
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 
 
 
 What You'll Be Doing
 
 
 
 Working as a Store Supervisor you will be responsible for managing the team's performance and schedule, ensuring the achievement of sales targets, providing an exceptional guest experience, maintaining the shop and brand merchandising, and managing stock in accordance with the Company's policies and procedures.
 
 
 Key Responsibilities
 
 
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 Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
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 Follow all appropriate Retail policies, processes, and standard operating procedures to ensure that work is done in a systematic and consistent manner.
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 Build and maintain guest experience standards in order to build strong loyalty.
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 Assist in the achievement of the store's sales target by collaborating with the sales executive team to generate sales through high-selling techniques.
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 Execute and Participate in projects and community events and activities with minimal supervision.
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 Stay ahead of latest trends, products and competitors and share feedback with the store manager and relevant stakeholders in the back-office team.
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 Team Management and Support
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 Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the store manager and HR teams.
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 Understand and communicate the organization&rsquo;s priorities to ensure team&rsquo;s alignment with Group&rsquo;s objectives
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 Assist the Store Manager in defining areas of responsibility for each sales team member and manage, engage and guide the team reporting to the Store Manager
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 Create and maintain schedule to ensure full coverage of the shop &fllig;oor and maintain grooming standards of the staff
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 Customer Centricity
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 Implement and promote exceptional customer service in stores to boost sales and build customer trust and loyalty.
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 Manage VIP Guests relationships
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 Manage all customer complaints effectively to ensure efficient operations and consistent exceptional customer service.
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 Operational Excellence
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 Maintain all operating standards by ensuring cleanliness, high visual merchandising standards and stock replenishments are done as per the brand&rsquo;s VM guidelines
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 Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.)
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 Assist the Store Manager in preparing for inventory audit and enter all received goods in Baan inventory to ensure proper record of all stock movements
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 Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines. And escalate complex issues to the Store Manager to ensure that the issue is closed efficiently and in a timely manner.
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Store Supervisor - L'Occitane (Marassi Galleria)

Multi Agencies General Trading 

1. Greet customers and assist them in selecting deli products.2. Receive goods under the original local purchase order, using HHT/PDT only.3. All refrigerated/frozen products must be received according to standard temperature guidelines.4. Always maintain a record of vehicle and product temperatures.5. Arrange for storage of goods after receipt according to designated areas/categories.6. Check expiration dates upon receipt in accordance with company policy.7. All damaged, expired, or excess promotional products must be returned to RTS within the agreed timeframe.8. Ensure that the maximum possible supply of deli products is available on display for customer service.9. Identify products that need replenishment, obtain sufficient inventory, prepare, and display them.10. Identify shortages in the department and inform the department supervisor.11. Ensure counter displays appear full and fresh. Always shop products as directed by the supervisor or shift manager.12. Always remove spoilage, mold, and expired products from the display and plan subsequent actions.13. Replenish pre-packaged or in-store stock.14. Always follow the &quot;First In, First Out&quot; and &quot;First Out&quot; policies to maintain freshness and hygiene standards in the deli department.15. Use the date code policy when receiving/storing stock in a backup cooler.16. Check daily deliveries against packing slips and the quality of the merchandise received and inform the department supervisor of any quality issues or shortages.17. Adhere to the company's customer service standards policy.18. Always report any concerns, advice, suggestions, or new ideas to your supervisor/shift manager.19. Do not use a mobile phone while working or in the workshop.20. Operate hazardous equipment, such as the shredder, mincer, bin saw, and packaging machine, with care and caution. Ensure you receive proper training from your supervisor before using all machinery.21. Keep the deli section and cold rooms clean and tidy.22. Provide information about products to the customer.23. Assist with inventory counting and restocking supplies as needed.24. Report shortages or product issues to the Deli Supervisor.25. Work collaboratively with other deli staff to ensure smooth operations and high levels of customer satisfaction.Job Type: Full-timePay: From BD230.000 per month

DELI Assistant

GNJ Group

Greet the guest once they enter in outlet and explain the menu, promotions and products.&#61623; Answer questions about menu items, make recommendations upon request.&#61623; Describe the ingredients and the cooking methods.&#61623; Take the customer orders and make smart suggestions&#61623; Monitor the Order delivery time and update your customer accordingly.&#61623; Follow the direction of supervisor and managers.&#61623; Ensure that condiments such as sauces and napkins are added to the packaged food items.&#61623; Assemble meals on a tray and offer the tray to the customers.&#61623; Follow the Cash Procedures mentioned as follow: o Always announce the Total bill Amount. o Announce the bill received from the customer. o Count and hand over the change to the customer. Keep the notes face down in the cash drawer.&#61623; Achieve set objectives and Targets.&#61623; Assist customer with special needs ie. Ladies, kids, customer with heavy bags etc.&#61623; Suggest ideas to improve business and service.&#61623; Contribute towards cost controls.&#61623; Handle customer complaints.&#61623; Keep up with the brand image at all times.&#61623; Assist you supervisor for stock/ inventory checking.Job Type: Full-time

Service crew

Explore 480+ Customer service supervisor in Manama this December. Find roles across top companies and apply now to boost your career.

480 customer service supervisor jobs IN Manama

Service provider supervisor (Bahrain Based)

CALL CENTER SUPERVISOR ( Bahrain Based)

Duty Supervisor

Store Supervisor - L'Occitane (Marassi Galleria)

Store Supervisor - L'Occitane (Marassi Galleria)

DELI Assistant

Service crew