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customer service supervisor

Multi Agencies General Trading 

Main ResponsibilitiesCASH SECURITY1. To ensure all cashiers have their own personal user ID numbers &amp; passwords for securities reasons.2. Maintain daily cash flow3. Daily cash to be handled properly4. Taking approval from the store supervisor, duty manager/manager for returns/refunds from customers.5. Exchanging money with customers or giving change directly to customers without purchase is prohibited as per the company policy.6. Start and end of day procedures, change requirements counter cleaning and arrangement of counter etc.CHECK OUT1. Checking the availability of shopping bags (All sizes)2. Spots check to be done twice a day without affecting the customer flow.3. Maintain high standards of food safety &amp;hygiene4. Packing the items of the customer5. To ensure staff are scheduled according to the flow of customers during busy business hours.6. Ensure the scanning rate of cashiers is up to the standard level.7. Ensure shopping trolleys and baskets are always available for supermarkets customers.8. Ensure all customers&rsquo; complaints are handled or report to the duty manager.CASH HANDLING1. Float and safe checks are done on opening and closing and as per the requirement.2. Follow the cash office procedures and policies.DEBIT/CREDIT TRANSCATIONS1. Proper transaction of Debit and credits cards.2. Declined transactions are communicated accordingly.LEGAL RESPONSIBILITIES 1. Take the necessary actions it case of theft.2. Checking the stock availability in a weekly base.LEGAL RESPONSIBILITIES 1. Procedure in case of till snatch &amp;stolen report to the duty manager.2. Managing the proper stock availability and shrinkage of cigarettes weekly.Job Type: Full-time

Customer Service Supervisor

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 
 
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 
 
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 
 
 
 What You'll Be Doing
 
 
 
 Working as a Store Supervisor you will be responsible for managing the team's performance and schedule, ensuring the achievement of sales targets, providing an exceptional guest experience, maintaining the shop and brand merchandising, and managing stock in accordance with the Company's policies and procedures.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
 </li>
 <li>
 Follow all appropriate Retail policies, processes, and standard operating procedures to ensure that work is done in a systematic and consistent manner.
 </li>
 <li>
 Build and maintain guest experience standards in order to build strong loyalty.
 </li>
 <li>
 Assist in the achievement of the store's sales target by collaborating with the sales executive team to generate sales through high-selling techniques.
 </li>
 <li>
 Execute and Participate in projects and community events and activities with minimal supervision.
 </li>
 <li>
 Stay ahead of latest trends, products and competitors and share feedback with the store manager and relevant stakeholders in the back-office team.
 </li>
 <li>
 Team Management and Support
 </li>
 <li>
 Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the store manager and HR teams.
 </li>
 <li>
 Understand and communicate the organization&rsquo;s priorities to ensure team&rsquo;s alignment with Group&rsquo;s objectives
 </li>
 <li>
 Assist the Store Manager in defining areas of responsibility for each sales team member and manage, engage and guide the team reporting to the Store Manager
 </li>
 <li>
 Create and maintain schedule to ensure full coverage of the shop &fllig;oor and maintain grooming standards of the staff
 </li>
 <li>
 Customer Centricity
 </li>
 <li>
 Implement and promote exceptional customer service in stores to boost sales and build customer trust and loyalty.
 </li>
 <li>
 Manage VIP Guests relationships
 </li>
 <li>
 Manage all customer complaints effectively to ensure efficient operations and consistent exceptional customer service.
 </li>
 <li>
 Operational Excellence
 </li>
 <li>
 Maintain all operating standards by ensuring cleanliness, high visual merchandising standards and stock replenishments are done as per the brand&rsquo;s VM guidelines
 </li>
 <li>
 Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.)
 </li>
 <li>
 Assist the Store Manager in preparing for inventory audit and enter all received goods in Baan inventory to ensure proper record of all stock movements
 </li>
 <li>
 Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines. And escalate complex issues to the Store Manager to ensure that the issue is closed efficiently and in a timely manner.
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Store Supervisor - L'Occitane (Marassi Galleria)

Hawar Auto Services

Job Title: Tyre SupervisorLocation: Um Al Hassam, Manama Company: Hawar Auto Services W.L.L Job Type: Full-timeJob Summary:We are looking for a Tyre Supervisor who can efficiently manage the tyre shop&rsquo;s daily operations and handle tyre sales. The ideal candidate will oversee tyre fitting, alignment, and balancing services while driving sales, maintaining inventory, and ensuring excellent customer satisfaction.Key Responsibilities:<ul><li>Supervise all tyre-related operations including fitting, balancing, alignment, rotation, and repairs.</li><li>Manage the tyre shop team and ensure smooth daily operations.</li><li>Handle tyre sales &mdash; recommend suitable brands and types to customers based on their vehicle needs.</li><li>Monitor and maintain tyre inventory, stock levels, and reordering as needed.</li><li>Ensure proper display, pricing, and promotion of tyre products in the shop.</li><li>Provide quotations and prepare job estimates for customers.</li><li>Ensure all tyre services meet quality and safety standards.</li><li>Train tyre technicians on equipment usage and service best practices.</li><li>Communicate with workshop and management teams to coordinate workflow.</li><li>Build and maintain good relationships with suppliers and customers.</li></ul>Qualifications &amp; Skills:<ul><li>Minimum 2-3 years of experience in tyre service supervision or automotive workshop environment.</li><li>Strong technical knowledge of tyres, balancing, alignment, and repair procedures.</li><li>Proven sales skills with the ability to meet or exceed targets.</li><li>Excellent communication, customer service, and team leadership abilities.</li><li>Strong organizational and problem-solving skills.</li><li>Ability to work independently and manage a team efficiently.</li></ul>Benefits:<ul><li>Competitive salary based on experience.</li><li>Commission/incentive structure for sales performance (if applicable).</li><li>Professional and friendly working environment.</li><li>Opportunities for growth and development.</li></ul>To Apply: Please send your updated CV to diannesorial03@gmail.com Put the subject as &ldquo;Tyre Supervisor&rdquo; For more details, contact us on WhatsApp: +973 38003086Job Types: Full-time, Permanent

Tire Technician

Single Origin

Supervisor Barista Location: Isa Town, Kingdom of BahrainAbout Us: Single Origin is an artisan bakery and caf&eacute; passionate about delivering fresh, handcrafted baked goods and specialty coffee experiences. We pride ourselves on quality, creativity, and heartfelt service, creating a welcoming space for our customers and team alike.Position Overview: We are seeking an experienced, motivated, and leadership-driven Supervisor Barista to oversee our Front of House (FOH) operations. The ideal candidate will combine a passion for specialty coffee and hospitality with strong supervisory skills, ensuring smooth daily operations, excellent customer experiences, and effective management of the FOH team. This role is the main point of contact for FOH staff and reports directly to the founder.Key Responsibilities:<ul><li>Supervise and support the FOH team, ensuring high standards of service and professionalism at all times.</li><li>Act as the first point of contact for customer feedback and complaints, resolving issues promptly and respectfully.</li><li>Oversee daily FOH operations, ensuring efficiency, cleanliness, and smooth service flow.</li><li>Assist in staff training, mentoring, and performance monitoring to build a strong and motivated team.</li><li>Handle staff scheduling and ensure adequate coverage during peak and off-peak hours.</li><li>Maintain knowledge of caf&eacute; menu, products, and seasonal offerings to support staff and assist customers.</li><li>Ensure proper use, care, and cleanliness of coffee equipment and FOH areas.</li><li>Communicate directly with the founder regarding operational updates, customer concerns, and staff performance.</li><li>Lead by example by providing excellent coffee service and hospitality.</li></ul>Requirements:<ul><li>Proven experience as a Barista with prior supervisory or team leader responsibilities.</li><li>Strong leadership, communication, and organizational skills.</li><li>Ability to remain calm and solution-oriented in high-pressure situations.</li><li>Excellent customer service and conflict-resolution skills.</li><li>High attention to detail and commitment to quality.</li><li>Flexibility to work varied shifts, including weekends and evenings.</li></ul>Preferred Qualifications:<ul><li>Bahraini National, registered in MLSD or qualified to register, or transferrable work visa for expats.</li><li>Diploma or relevant hospitality training is an advantage.</li><li>Previous experience in specialty coffee shops or artisan caf&eacute;s is a must.</li></ul>What We Offer:<ul><li>Competitive salary .</li><li>Staff discounts on bakery and caf&eacute; products.</li><li>Training and leadership development opportunities.</li><li>Supportive and dynamic working environment.</li></ul>How to Apply: Interested candidates can send their CV and a brief cover letter to [hr@so-bh.com] with the subject line &ldquo;Supervisor Barista Application&rdquo;.What We Offer:<ul><li>Competitive salary and service tips.</li><li>Staff discounts on bakery and caf&eacute; products.</li><li>Training and career growth opportunities.</li><li>Positive, dynamic, and supportive work environment.</li></ul>How to Apply: Interested candidates can send their CV and a brief cover letter to [hr@so-bh.com] with the subject line &ldquo;Barista &amp; Front of House Application&rdquo;. ONLY BAHRAINIS OR EXPATS LIVING IN BAHRAINJob Type: Full-timeApplication Question(s):<ul><li>Supervised staff before and has strong personality</li></ul>Experience:<ul><li>F&amp;B: 3 years (Required)</li></ul>

Supervisor Barista & Front of House

Bukhowa Group of Companies

We are looking for a young and energetic female supervisor with experience in fast food operations such as McDonald&rsquo;s, Subway, or similar brands. The ideal candidate will lead daily restaurant operations, ensure excellent customer service, and support the team to achieve high standards of efficiency and quality.Requirements:<ul><li>Prior experience as a supervisor in fast food outlets (McDonald&rsquo;s, Subway, or similar).</li><li>Energetic, proactive, and team-oriented.</li><li>Strong communication and leadership skills.</li><li>Ability to work in a fast-paced environment.</li><li>Flexible to work shifts including weekends and holidays.</li></ul>Job Type: Full-timePay: From BD350.000 per month

Supervisor- fast food

Ramada by Wyndham Bahrain

Reservation SupervisorOverview The Reservation Supervisor oversees the reservations team to ensure efficient, accurate, and customer-focused booking operations. This role plays a key part in maximizing occupancy, supporting smooth communication between guests and internal departments, and maintaining a high standard of service within the reservations process.Key Responsibilities<ul><li>Manage Staff: Supervise and guide the reservations team by allocating duties, monitoring performance, and providing training and support as needed.</li><li>Handle Inquiries: Respond promptly to reservation requests through phone, email, and online channels, providing guests with accurate information about availability, rates, and packages.</li><li>Ensure Guest Satisfaction: Assist guests in making reservations, address special requests or concerns, and ensure an exceptional and seamless booking experience.</li><li>Optimise Bookings: Implement procedures and strategies to maximise occupancy rates, minimise booking errors, and enhance revenue opportunities.</li><li>Coordinate with Other Departments: Act as a liaison between the reservations team and other hotel departments, such as Front Office, Sales, and Housekeeping, to ensure smooth operations and clear communication.</li><li>Maintain Records: Ensure all reservation data is accurately recorded and updated in the hotel&rsquo;s reservation system.</li><li>Report and Analyse: Prepare and review reservation reports, occupancy forecasts, and booking trends to support management decisions.</li></ul>Skills and Qualifications<ul><li>Strong communication and interpersonal skills, with a focus on customer service excellence.</li><li>Proven ability to lead, motivate, and manage a team effectively.</li><li>Proficiency in reservation and property management systems (PMS IDS and Opera) and online booking platforms.</li><li>Excellent organizational and problem-solving skills with attention to detail.</li><li>Knowledge of hotel operations and hospitality industry practices.</li><li>Ability to work under pressure and adapt to a fast-paced environment.</li><li>Fluent in English</li><li>Arabic beneficial but not essential</li></ul>LOCAL HIRE ONLYJob Type: Full-time

Reservations Supervisor

Explore 329+ Customer service supervisor in Manama this November. Find roles across top companies and apply now to boost your career.

329 customer service supervisor jobs IN Manama

Customer Service Supervisor

Store Supervisor - L'Occitane (Marassi Galleria)

Store Supervisor - L'Occitane (Marassi Galleria)

Tire Technician

Supervisor Barista & Front of House

Supervisor- fast food

Reservations Supervisor