complex receiving/ store supervisor Jobs in Manama

complex receiving/ store supervisor

housekeeping supervisor

colleague outlet attendant Jobs in Manama

colleague outlet attendant

front office supervisor

in-room dining supervisor

duty supervisor

Air Arabia

<div>
 
 Job Purpose
 
 
 
 To guide, supervise and monitor a team of Call Center agents in terms of operations and sales, providing accurate information in response to enquiries about products and services, making bookings, identifying and resolving problems and customer complaints, preparing and executing action plans; to drive the teams to achieve objectives by maximizing sales and enhancing customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Defines/sets and drives the sales targets of the assigned team to achieve business goals and maximize profit by developing efficiency and providing guidance on best practices.
 </li>
 <li>
 Co-plans work schedules and duty roster for assigned Inbound team (rotational) to meet anticipated business requirements and objectives, monitors adherence, attendance, leave and overtime records.
 </li>
 <li>
 Supervises a team of Call Center agents; monitors the day-to-day performance of the assigned team to ensure smooth operations; manages/handles traffic in customers&rsquo; inquiries and complaints raised from different channels such as telephone calls.
 </li>
 <li>
 Ensures accurate information on products and services are communicated through the team; monitors performance in terms of sales and achieving revenue.
 </li>
 <li>
 Assists the Supervisor- Inbound/Manager in the daily operations by providing on &ldquo;Floor&rdquo; guidance, support, and monitoring to Call Center agents.
 </li>
 <li>
 Creates a challenging and motivational environment to reduce pressure and drive the assigned team achieve their individual/group targets. Monitors communication such as random calls, minimize errors and track operative performance thereby increasing sales.
 </li>
 <li>
 Manages individual&rsquo;s/team&rsquo;s performance assessment reports on weekly basis to highlight pitfalls, identify gaps and recommend best approaches and methodologies to be adopted to bridge those gaps
 
 
 </li>
 </ul>
 Partners with Supervisors/Manager to develop individual/group development plans to enhance the performance of the team, including: coaching, mentoring, counselling, training courses, etc. Conducts induction sessions, product knowledge and system trainings, as well as assessments for new joiners.
 
 
 <ul>
 <li>
 Identifies trends in customer service; analyzes pitfalls and complaints; recommends improvements to enhance customers&rsquo; experience and implement best practices in services and operating procedures thus contributing to achieving/maintaining high quality in performance in workflow to increase sales.
 </li>
 <li>
 Ensures all Contact Center technical facilities, systems, tools and equipment (computers, telephones, headsets, etc.) are properly installed, and maintained in coordination with suppliers and IT division.
 </li>
 <li>
 Develops preventive maintenance programs and immediate technical support to all work stations when not fully operational.
 </li>
 <li>
 Performs any additional responsibilities as advised by the Line Manager/Supervisor.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 Bachelor degree in Management or equivalent.
 </li>
 <li>
 Capable of using technology systems and tools; proficient in Microsoft Office.
 </li>
 <li>
 Fluent in English &amp; Arabic Languages
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 4+ years of related working experience in a similar role, preferably in aviation; experience with low cost airline is a plus.
 </li>
 <li>
 Knowledge in Call/Contact Center technological systems and tools.
 </li>
 <li>
 Proven skills in analyzing data, identifying pitfalls and recommending effective solutions.
 </li>
 <li>
 Capable of identifying problems and immediately reacting to situations of the different nature such as angry customers, complaints and special requests.
 </li>
 <li>
 Capable of understanding customers&rsquo; problems and direct them in the right channel.
 </li>
 <li>
 Cost-oriented, possesses effective persuasive, negotiation, problem solving and decision making skills.
 </li>
 <li>
 Ability to use a balance of technical expertise, and interpersonal relations to execute new initiatives that support company&rsquo;s objectives.
 </li>
 <li>
 Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
 </li>
 <li>
 Ability to work for long working hours and under pressure.
 </li>
 <li>
 Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
 </li>
 </ul>
</div>

Duty Supervisor

Leo and Loona Kids Amusment park & Resturants

Job Summary:We are seeking a highly professional and experienced Restaurant Supervisor or Assistant Manager with educational background and experience in Europe to manage restaurant operations at Leo and Loona Kids Park. The role requires excellent leadership skills to oversee daily activities, ensure safety standards, and provide exceptional customer service.Key Responsibilities:<ul><li>Manage the daily operations in the restaurant.</li><li>Ensuring extraordinary guest service by providing positive interactions with guests in a friendly and courteous manner.</li><li>Supervise the processes put in place for efficiency and make sure the desired results are achieved.</li><li>Assist other team members in a positive and professional manner.</li><li>Motivate colleagues to achieve set targets for guest satisfaction and revenues.</li><li>Proactively identify problems that could hinder the operations and take required action plans.</li><li>Hold daily briefings in the restaurant to review revenues, policies and procedures and communicate to colleagues relevant information in regards to the operations.</li><li>To check on set standards in relation to personal grooming, presentation of uniform, time keeping in order to ensure that the guest will leave with a favourable impression of the colleagues and facilities they had visited.</li><li>Always follow Company wardrobe and grooming guidelines</li><li>To schedule a team for selling in the park on a daily basis or as necessary in order to promote up-selling to increase revenue.</li><li>To administer all the food, paper and cash handling controls on a daily basis in order to take appropriate actions to maximize the profit margins of the outlet.</li><li>Do daily duty rosters for colleagues.</li><li>To discuss performance issues with junior colleagues motivates them to perform and document good and bad performance.</li><li>To adhere to all safety rules and regulations on the job.</li><li>To carry out any other duties required as per management.</li></ul>Requirements:<ul><li>Strong organizational and communication skills.</li><li>Fluency in English; additional languages are a plus.</li><li>Passionate about working in a child-friendly environment.</li></ul>How to ApplyEmail your CV to: GMBH@leoloona.bhLocation: BAHRAINJob Type: Full-time

F&B Supervisor - BAHRAIN

Hilton

<div>Front Office Supervisor
A Front Office Supervisor supervises Reception operations and sets departmental goals and targets so to ensure a continuously improving customer service experience to Guests. 
 
What will I be doing?
As Front Office Supervisor, you will supervise Reception operations and set departmental goals and targets to ensure a continuously improving customer service experience to Guests. The Front Office Supervisor interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Supervise accurate and efficient Reception operations including check in/out procedures</li>
<li>Support Team Members in handling Guest requests and enquires to ensure a positive outcome</li>
<li>Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments</li>
<li>Ensure a consistent, high level of customer service</li>
<li>Brief your team on any events or VIP guests in the hotel that day</li>
<li>Drive sales revenues and promote hotel services and facilities for up-selling opportunities</li>
<li>Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Assist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and procedures</li>
<li>Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties</li>
<li>Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards</li>
<li>Act in accordance with the front of house equipment and the property management systems</li>
<li>Conduct training programs on an ongoing basis</li>
<li>Carry out shift handovers and brief team members as required</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary, and maintain good working relationships with hotel Team Members</li>
</ul>What are we looking for?
Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Experience supervising people and leading teams</li>
<li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Committed to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Ability to work on your own or as part of a team</li>
<li>Competent level of IT proficiency</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in a hotel environment</li> 
</ul> 
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Supervisor

Mesk Holdings BSC

&middot; Maintains a customer focus while performing duties.&middot; Excellent communication skills and friendly tones.&middot; Welcome and greet customers and attentively prepare their orders.&middot; Responsibility for the quality of food.&middot; Inform of specials and menu changes.&middot; Answer questions about our food, i.e. ingredients, preparation, etc. and other restaurant functions and services.&middot; Completely trained and knowledgeable on the food portioning and proper packaging.&middot; Well trained in proper tagging of barcodes in accurate manner.&middot; Know how to operate a microwave heating equipment.&middot; Complete opening and closing checklists.&middot; Readiness to extend working hours if required by management.&middot; Attending customer complaints and able to handle seamlessly.&middot; Protects diners by adhering to sanitation, safety, and average control policies.&middot; Notify manager-on-duty any time a guest is not satisfied with their experience.&middot; Improves Job Knowledge by attending training sessions, reading job related publications as and when possible.Job Type: Full-time

Waiter/Waitress Bahraini

Majid Al Futtaim

<div>
 
 JOB TITLE
 
 
 
 Supervisor - FMCG | MAF Retail | Supermarket (Express) Bahrain
 
 
 
 Role Summary
 
 
 
 The Supervisor - FMCG is responsible for assisting the Section Manager in the day-to-day activities of the store. The role holder is also responsible for being the communication link between the management and the stores staff.
 
 
 
 ROLE PROFILE
 
 
 
 <ul>
 <li>
 Implement the correct application of merchandise plan/layouts
 </li>
 <li>
 Implement the commercial policy agreed for the store pricing and Prepare reports on stock
 </li>
 <li>
 Oversee the products assortment in the section
 </li>
 <li>
 Identify slow moving items and stock depreciation in order to help push their sales before expiry, if applicable
 </li>
 <li>
 Maintain the goods in the designated areas and keep them in good condition
 </li>
 <li>
 Assist the team in delivering, enhancing and answering to all customer needs when required and promote sales
 </li>
 <li>
 Follow the set guidelines while supervising the display of new products
 </li>
 <li>
 Maintain the necessary signage and ensure sufficient display of goods, accurate labelling of items and pricing
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor Degree in Management or related field
 </li>
 <li>
 A minimum of 3 years in a similar function in retail industry
 </li>
 <li>
 Experience in FMCG or Heavy Household is a must
 </li>
 <li>
 Inventory and merchandise integrity and availability
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Supervisor - FMCG

Orta Anadolu

We are currently seeking a Female Room Attendant to join our housekeeping team.Responsibilities:<ul><li>Clean and maintain guest rooms and assigned areas</li><li>Replace linens, towels, and guest amenities</li><li>Ensure high standards of cleanliness and hygiene</li><li>Report any maintenance issues to the supervisor</li></ul>Requirements:<ul><li>Previous experience as a room attendant is an advantage</li><li>Attention to detail and good time management</li><li>Ability to work independently and as part of a team</li><li>Physically fit</li></ul>Job Type: Full-time

Room Attendant (Female)

Nordic Holdings

willing to join immediatelyClean guest rooms according to hotel standards, including making beds, dusting, vacuuming, and mopping<ul><li>Replace linens, towels, and amenities</li><li>Clean and sanitize bathrooms, sinks, toilets, showers, and fixtures</li><li>Replenish guest supplies such as toiletries, minibar items, coffee, and water</li><li>Report any maintenance issues, damage, or missing items to the supervisor</li><li>Follow proper procedures for handling lost and found items</li><li>Maintain cleaning equipment and report any malfunction</li><li>Ensure assigned areas are completed within the required time</li><li>Follow hotel safety and sanitation standards</li><li>Assist guests with requests in a polite and professional manner</li><li>Maintain a clean and organized housekeeping cart and storage area</li></ul>Job Type: Full-time

Housekeeping Room Attendant

Explore 42+ Duty supervisor in Manama this January. Find roles across top companies and apply now to boost your career.