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customer service & technical support agent -remote Jobs in Jeddah

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customer service technical support agent remote

PulseMediaNL (LATAM REGION)

<div>
 Position Overview
 
 
 We are seeking a knowledgeable and customer-focused Customer Service &amp; Technical Support Agent to provide remote assistance to customers requiring both general service support and technical troubleshooting. This role is ideal for individuals who combine strong communication skills with technical aptitude and enjoy helping customers resolve issues efficiently.
 
 
 In this position, you will act as the first point of contact for customer inquiries, diagnosing problems, providing step-by-step guidance, and ensuring concerns are resolved in a timely and professional manner. Your ability to remain patient, analytical, and solution-oriented will directly contribute to customer satisfaction and retention.
 
 
 This opportunity is well suited for professionals who are comfortable navigating technical systems while maintaining a positive and service-driven approach.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, and live chat
 </li>
 <li>
 Diagnose and troubleshoot technical issues using established procedures
 </li>
 <li>
 Provide clear, step-by-step instructions to guide customers through solutions
 </li>
 <li>
 Escalate complex technical concerns to advanced support teams when necessary
 </li>
 <li>
 Document all interactions and troubleshooting steps within CRM or ticketing systems
 </li>
 <li>
 Follow service level agreements (SLAs) and productivity standards
 </li>
 <li>
 Assist customers with account setup, configuration, and basic system navigation
 </li>
 <li>
 Identify recurring technical issues and provide feedback for product improvement
 
 
 </li>
 </ul>
 Your contributions will ensure customers receive reliable support and clear guidance when resolving both service and technical concerns.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience in customer service, technical support, or help desk roles preferred
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Basic understanding of troubleshooting processes and technical systems
 </li>
 <li>
 Ability to explain technical concepts in simple, easy-to-understand language
 </li>
 <li>
 Familiarity with CRM platforms, ticketing systems, and remote support tools
 </li>
 <li>
 Strong attention to detail and problem-solving abilities
 </li>
 <li>
 Comfortable working independently in a remote environment
 </li>
 <li>
 Reliable internet connection and professional home workspace
 
 
 </li>
 </ul>
 Work Structure
 
 
 <ul>
 <li>
 Fully remote role
 </li>
 <li>
 Flexible scheduling based on operational coverage needs
 </li>
 <li>
 Clearly defined service and resolution benchmarks
 </li>
 <li>
 Access to documentation, troubleshooting guides, and support resources
 
 
 </li>
 </ul>
 Engagement Terms
 
 
 <ul>
 <li>
 Independent contractor or employee classification depending on placement
 </li>
 <li>
 Weekly payments through supported platforms
 </li>
 <li>
 Performance-based incentives may be available
 </li>
 <li>
 Role responsibilities may evolve based on business requirements
 
 
 </li>
 </ul>
 Key Skills
 
 
 Customer Service, Technical Support, Help Desk Support, Troubleshooting, IT Support, CRM Systems, Zendesk, Salesforce, Ticketing Systems, Live Chat Support, Email Support, Call Handling, Active Listening, Communication Skills, Conflict Resolution, Problem Solving, Escalation Management, Service Level Agreements (SLA), Customer Satisfaction (CSAT), Remote Support Tools, System Configuration, Technical Documentation, Multitasking, Remote Work, Attention to Detail
 
 
 Application Process
 
 
 <ul>
 <li>
 Submit your updated resume highlighting relevant customer service and technical support experience
 </li>
 <li>
 Qualified candidates can expect follow-up communication within a few business days
 
 
 </li>
 </ul>
 We are seeking professionals who are passionate about delivering dependable service while providing clear and effective technical support in a remote environment.
</div>

Customer Service & Technical Support Agent -Remote

PulseMediaNL (APAC REGION)

<div>
 Position Overview
 
 
 We are seeking a professional and customer-focused Remote Contact Center Agent to support inbound and outbound communications in a fully remote environment. This role is ideal for individuals who are confident communicators, solution-oriented, and capable of managing high-volume interactions while maintaining service excellence.
 
 
 In this position, you will handle customer inquiries, provide accurate information, resolve concerns, and document interactions efficiently. Your ability to remain composed under pressure and follow structured communication protocols will directly contribute to customer satisfaction and operational performance.
 
 
 This opportunity is well suited for individuals who thrive in fast-paced environments and value accountability in remote work settings.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage inbound and outbound calls in a professional and timely manner
 </li>
 <li>
 Respond to customer inquiries via phone, email, or chat as assigned
 </li>
 <li>
 Provide accurate information regarding services, policies, and procedures
 </li>
 <li>
 Resolve issues efficiently while maintaining a positive tone
 </li>
 <li>
 Escalate complex or unresolved concerns to appropriate teams
 </li>
 <li>
 Document all interactions within CRM or contact center systems
 </li>
 <li>
 Meet call handling, response time, and quality performance metrics
 </li>
 <li>
 Follow established scripts, guidelines, and service standards
 
 
 </li>
 </ul>
 Your performance will directly support customer retention and overall service reliability.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience in contact center, customer service, or call center roles preferred
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Excellent active listening and problem-solving abilities
 </li>
 <li>
 Ability to manage high call volumes and multitask effectively
 </li>
 <li>
 Familiarity with CRM systems and contact center software
 </li>
 <li>
 Strong attention to detail and time management skills
 </li>
 <li>
 Comfortable working independently in a fully remote environment
 </li>
 <li>
 Reliable internet connection and quiet home workspace
 
 
 </li>
 </ul>
 Work Structure
 
 
 <ul>
 <li>
 Fully remote role
 </li>
 <li>
 Flexible scheduling based on operational coverage needs
 </li>
 <li>
 Clearly defined performance metrics and quality standards
 </li>
 <li>
 Ongoing training and support resources provided
 
 
 </li>
 </ul>
 Engagement Terms
 
 
 <ul>
 <li>
 Independent contractor or employee classification depending on placement
 </li>
 <li>
 Weekly payments through supported platforms
 </li>
 <li>
 Performance-based incentives may be available
 </li>
 <li>
 Responsibilities may evolve based on operational requirements
 
 
 </li>
 </ul>
 Key Skills
 
 
 Contact Center Operations, Call Center Support, Inbound Calls, Outbound Calls, Customer Service, CRM Systems, Call Handling, Active Listening, Communication Skills, Conflict Resolution, Problem Solving, Escalation Management, Customer Satisfaction (CSAT), Service Level Agreements (SLA), Multitasking, Time Management, Remote Work, Performance Metrics, Client Relations, Quality Assurance
 
 
 Application Process
 
 
 <ul>
 <li>
 Submit your updated resume highlighting relevant contact center or customer service experience
 </li>
 <li>
 Qualified candidates can expect follow-up communication within a few business days
 
 
 </li>
 </ul>
 We are seeking dependable professionals who are committed to delivering efficient, high-quality service in a remote contact center environment.
</div>

Remote Contact Center Agent

Hilton

<div>Reservations Sales Agent
A Reservations Sales Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
What will I be doing? 
As a Reservation Sales Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul><li>
Convert, quickly, inquiries into contracted business</li><li>
Respond, positively, to sales inquiries to develop future sales leads</li><li>
Identify sales leads, as appropriate</li><li>
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li><li>
Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Sales Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A passion for delivering great customer service</li><li>
A highly professional telephone manner and excellent communication skills</li><li>
Outstanding administration and organizational skills</li><li>
Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in a Reservations environment</li><li>
Tertiary qualifications, or other collegiate-level degree</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Sales Agent

Fairmont

<div>Company Description 
Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haraam and the Holy Ka&rsquo;aba. This 86-story hotel, one of the world&rsquo;s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project. The Hotel authentic hospitality is seen throughout 1650 rooms. 
Job Description 
We invite you to join the world of luxury hospitality at Makkah Clock Royal Tower, A Fairmont Hotel as our new Reservations Agent.
Key Responsibilities:<ul><li>
Handle all reservation enquiries via phone, email, and online channels with professionalism and luxury‑aligned service</li><li>
Convert enquiries into confirmed bookings through personalized recommendations and confident product knowledge</li><li>
Maintain accurate guest profiles, ensuring preferences, requests, and loyalty details are captured correctly</li><li>
Coordinate with Front Office, Sales, and Revenue teams to support smooth operations and guest satisfaction</li><li>
Manage room allocations and special requests with attention to detail and operational awareness</li><li>
Support VIP and special‑attention bookings, ensuring bespoke arrangements and flawless communication</li><li>
Process payments, deposits, and billing information in line with Fairmont</li><li>
Respond to guest queries regarding rates, packages, availability, and hotel facilities</li><li>
Promote upsell opportunities including room upgrades, dining experiences, spa treatments, and special packages</li><li>
Ensure accuracy of all reservations data within the PMS and booking systems</li><li>
Assist with group reservations as required</li><li>
Support service recovery by resolving booking issues with discretion and confidence</li><li>
Participate in daily briefings to stay informed on occupancy, promotions, and operational priorities</li><li>
Uphold Fairmont grooming, communication, and service standards at all times</li><li>
Contribute to a positive, collaborative, and guest‑focused environment within the Reservations and Front Office teams</li></ul> 

Qualifications<ul><li> 
 Bachelor&rsquo;s degree in Hospitality Management, Tourism, or a related field</li><li>
Previous experience in Reservations or Guest Services within the hospitality industry (luxury hotel experience is an advantage)</li><li>
Proficiency in reservation systems and Property Management Systems (PMS) such as Opera or similar</li><li>
Excellent verbal and written communication skills</li><li>
Strong command of the English language; additional languages are an advantage</li><li>
Strong customer service and sales skills with the ability to convert enquiries into confirmed bookings</li><li>
High level of accuracy and attention to detail</li><li>
Ability to multitask and work efficiently in a fast-paced environment</li><li>
Strong organizational skills and a team-oriented mindset</li><li>
Basic knowledge of revenue management, rate structures, and promotions is an advantage</li><li>
Flexibility to work shifts, including weekends and public holidays</li></ul> 
Additional Information 
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</div>

Reservations Agent- (Saudi National)

Al-Yaqut Company

Job Title: Geophysical Field TechnicianJob Summary: We are seeking qualified Geophysical Field Technicians to support field operations involving the deployment, operation, and retrieval of sensitive geophysical equipment in remote desert environments. Equipment includes ANT, Magnetotelluric (MT) and Gravity systems.Key Responsibilities:<ul><li>Deploy, operate, and retrieve geophysical equipment safely and accurately.</li><li>Assist in field data collection and equipment monitoring.</li><li>Troubleshoot technical issues and ensure proper functioning of instruments.</li><li>Follow safety procedures and operational guidelines at all times.</li><li>Work effectively in remote desert locations and challenging weather conditions.</li></ul>Requirements:<ul><li>Strong technical and problem-solving skills.</li><li>Prior experience with MT or Gravity equipment is a strong advantage.</li><li>Technical diploma/degree or equivalent qualification preferred.</li><li>Valid KSA Driving License (mandatory).</li><li>Physically fit and able to work in remote desert environments.</li><li>Previous experience in mining or oil &amp; gas industries highly preferred.</li><li>Basic English communication skills required.</li></ul>Job Type: Full-timePay: ﷼1,600.00 - ﷼1,800.00 per monthExperience:<ul><li>Technician : 1 year (Preferred)</li></ul>License/Certification:<ul><li>Driving License (Preferred)</li></ul>

Technician

震雄工业园（深圳）有限公司

Service Engineer： Location：Jeddah Saudi Arabia Job Responsibilities： 1. Technical Support: Responsible for on-site installation, commissioning, repair, and maintenance of injection molding machines for overseas customers to ensure stable operation. 2. Troubleshooting: Respond promptly to customer repair requests, independently diagnose complex failures, and develop solutions. 3. Technical Training: Provide training to customer operators and local engineers on molding processes, machine operation, and routine maintenance. 4. Spare Parts Support: Assist customers in identifying spare parts requirements and provide technical recommendations to ensure accurate selection.Requirements: 1. Education: Bachelor's degree or above in Mechanical, Electrical, Automation, or related engineering fields. 2. Experience: 5+ years in after-sales technical service within the injection molding or plastic machinery industry. 3. Technical Skills: Proficient in hydraulic, electrical, and control systems of injection molding machines, capable of independently handling complex failures; familiarity with mainstream control systems is a plus. 4. Language: Fluent in English as a working language for technical communication and writing service reports. 5. Personal Traits: Excellent on-site problem-solving skills, strong customer service orientation, and cross-cultural communication abilities; willing to travel frequently.Job Type: Full-timePay: ﷼2,000.00 - ﷼5,000.00 per monthExperience:<ul><li>Injection Molding Machines: 5 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li><li>Arabic (Preferred)</li><li>Chinese (Preferred)</li></ul>

Service Engineer/Manager

<div>
 Position Overview
 
 
 We are seeking a motivated and detail-oriented Junior Front-End Developer to join our remote team and support the development of responsive, user-friendly web applications. This role is ideal for early-career developers who are passionate about clean code, intuitive user interfaces, and modern web technologies.
 
 
 In this position, you will collaborate with designers, back-end developers, and product teams to translate design concepts into functional and visually appealing web experiences. Your ability to follow coding standards, troubleshoot issues, and continuously learn new technologies will contribute directly to product quality and performance.
 
 
 This opportunity is well suited for individuals looking to grow their front-end development skills in a structured and supportive remote environment.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop and maintain responsive web interfaces using modern front-end technologies
 </li>
 <li>
 Translate UI/UX design mockups into functional web components
 </li>
 <li>
 Write clean, maintainable, and well-documented code
 </li>
 <li>
 Ensure cross-browser compatibility and mobile responsiveness
 </li>
 <li>
 Optimize applications for maximum speed and scalability
 </li>
 <li>
 Troubleshoot and debug front-end issues
 </li>
 <li>
 Collaborate with back-end developers to integrate APIs and services
 </li>
 <li>
 Follow established development workflows and version control practices
 
 
 </li>
 </ul>
 Your contributions will directly impact user experience, interface performance, and overall product usability.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Basic to intermediate knowledge of HTML, CSS, and JavaScript
 </li>
 <li>
 Familiarity with modern frameworks such as React, Vue, or Angular is a plus
 </li>
 <li>
 Understanding of responsive design principles
 </li>
 <li>
 Experience using version control systems such as Git
 </li>
 <li>
 Strong problem-solving and debugging skills
 </li>
 <li>
 Ability to follow technical documentation and coding standards
 </li>
 <li>
 Comfortable working independently in a remote environment
 </li>
 <li>
 Portfolio or sample projects demonstrating front-end skills preferred
 
 
 </li>
 </ul>
 Work Structure
 
 
 <ul>
 <li>
 Fully remote position
 </li>
 <li>
 Flexible scheduling aligned with project deadlines
 </li>
 <li>
 Collaborative team environment with code review processes
 </li>
 <li>
 Ongoing mentorship and development opportunities
 
 
 </li>
 </ul>
 Engagement Terms
 
 
 <ul>
 <li>
 Independent contractor or employee classification depending on placement
 </li>
 <li>
 Weekly payments through supported platforms
 </li>
 <li>
 Performance-based incentives may be available
 </li>
 <li>
 Role scope may expand based on performance and project needs
 
 
 </li>
 </ul>
 Key Skills
 
 
 HTML5, CSS3, JavaScript, React, Vue.js, Angular, Responsive Web Design, Front-End Development, UI Development, Web Accessibility, Git, Version Control, Cross-Browser Compatibility, Debugging, API Integration, REST APIs, Web Performance Optimization, Agile Development, Problem Solving, Remote Collaboration
 
 
 Application Process
 
 
 <ul>
 <li>
 Submit your updated resume highlighting relevant technical experience
 </li>
 <li>
 Include a portfolio link or GitHub repository if available
 </li>
 <li>
 Qualified candidates can expect follow-up communication within a few business days
 
 
 </li>
 </ul>
 We are looking for enthusiastic junior developers who are eager to grow their technical expertise and contribute to high-quality web experiences in a remote environment.
</div>

Junior Front-End Developer (Remote)

Explore 325+ Customer service technical support agent remote in Jeddah this March. Find roles across top companies and apply now to boost your career.