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Concentrix

<div>
 
 Job Title:
 
 
 Customer Service - Travel Vacancies
 
 
 
 
 
 Job Description:
 
 
 Are you a travel guru with a knack for customer service? Do you thrive on turning travel anxieties into excitement? If you're passionate about helping people explore the world and have a talent for making every interaction a breeze, then join our team as a Travel Support Representative at Concentrix!
 
 
 
 
 
 Benefits :
 
 
 - Transportation Provided
 
 
 - Social &amp; Medical insurance
 
 
 - Immediately Hiring
 
 
 - Night &amp; Overnight Shifts Allowance
 
 
 - 24/7 Shifts
 
 
 -Competitive Salary
 
 
 
 
 
 Requirements :
 
 
 - GRADs only
 
 
 - English level B2 or above is a MUST
 
 
 - Ready to start immediately
 
</div>

Customer Service - Travel Vacancy

<div>
 
 Job Title:
 
 
 
 Customer Service - Telecommunication Advisor Vacancies
 
 
 
 
 
 
 Job Description:
 
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success?
 
 
 The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.
 
 
 
 
 
 
 Requirements :-
 
 
 
 - GRADs only
 
 
 - English level B2 or above is a MUST
 
 
 - Ready to start immediately
 
 
 -Flexible with night &amp; Over night shifts
 
 
 
 
 
 
 Benefits :-
 
 
 
 - Transportation Provided
 
 
 - Social &amp; Medical insurance
 
 
 - Immediately Hiring
 
 
 - Night Shifts Allowance
 
 
 - 24/7 Shifts
 
 
 -Competitive Salary
 
</div>

Customer Service Representative - English Speakers

Etisalat Telecom

<div>
 
 
 e&amp; CX Solutions is hiring very good English up to Excellent English speakers to be a customer service advisor responsible for handling UAE customers through calls. (Etisalat UAE MSE account).
 
 
 
 
 
 Job requirements:
 
 
 .Grad of any major
 
 
 .Very good up to Excellent English speakers (B2/B1+)
 
 
 .Flexibility with rotational shifts
 
 
 
 
 
 Job Benefits:
 
 
 .Salary up to 19000 net
 
 
 Up to 700 AED commission
 
 
 .Cola increase from the joining date (20%)
 
 
 .career path (insource)
 
 
 .Social and medical insurance
 
 
 .Free VPN line
 
 
 .Salary annual increase
 
 
 .bonus program (3k eg)
 
 
 .chance for promoted after 6 months
 
 
 .Unlimited commission
 
 
 .Referral program (6k eg)
 
 
 .Opportunity To travel To UAE
 
 
 
 
 
 Location:Maadi, Degla Square (No transportation provided)
 
 
</div>

Customer service Representative.(B1+English)

Etihad

<div>
 
 
 Make the world your home
 
 
 
 
 
 
 
 At Etihad, we believe that exceptional journeys begin with exceptional people. As the national airline of the United Arab Emirates and one of the world&rsquo;s fastest-growing airlines, we connect Abu Dhabi to over 100 destinations worldwide but it&rsquo;s our people who make every journey truly remarkable
 
 
 
 
 
 .
 
 We&rsquo;re searching for passionate, detail-oriented professionals to join ou
 
 r Premium Guest Relatio
 
 ns tea
 
 m in Egyp
 
 t, a dedicated group responsible for managing the travel experiences of our most valued VIP guest
 
 
 
 
 
 s.
 
 In this role, you&rsquo;ll be the single point of contact ensuring seamless, personalised service from the moment a booking is made until the journey&rsquo;s end. You&rsquo;ll handle complex itineraries, coordinate with service delivery teams across the network, and act as an ambassador of Etihad&rsquo;s world-class hospitality. No two days are ever the same each interaction is an opportunity to create unforgettable experiences and represent the very best of Etih
 
 
 
 
 
 
 ad.
 
 What You&rsquo;ll
 
 
 <ul>
 <li>
 Do:Handle all VIP bookings, enquiries, and itinerary management with precision and care across email, WhatsApp and ph
 </li>
 <li>
 one.Manage Etihad Guest redemption bookings and special service requests, ensuring every journey reflects our commitment to excelle
 </li>
 <li>
 nce.Build and maintain close relationships across service delivery areas, ensuring flawless coordination and first-class handling throughout the guest jour
 </li>
 <li>
 ney.Make empowered decisions to resolve any service issues swiftly and effectiv
 </li>
 <li>
 ely.Maintain guest preference databases, ensuring a personalised experience every t
 </li>
 <li>
 ime.Uphold Etihad&rsquo;s highest standards for communication, accuracy, and data confidential
 </li>
 </ul>
 
 
 
 
 ity.Skills &amp; Requirem
 
 
 
 
 
 
 ents
 
 What we&rsquo;re looking
 
 
 <ul>
 <li>
 for:Minimum education: High school diploma or equiva
 </li>
 <li>
 lent.Experience in reservation and ticketing sys
 </li>
 <li>
 tems.At least 3 years of contact centre or customer service experience, ideally in a travel or hospitality environ
 </li>
 <li>
 ment.A passion for delivering inspirational service and building lasting guest relations
 </li>
 <li>
 hips.Strong communication, problem-solving, and multitasking sk
 </li>
 <li>
 ills.Fluency in written and spoken English and Ar
 </li>
 </ul>
 
 
 
 
 abic.
 
 Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world&rsquo;s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad&rsquo;s codeshare partners, Etihad&rsquo;s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad&rsquo;s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants t
 
 
 o fly!To learn more, visit etih
 
 ad.com
</div>

Premium Guest Relations Representative - Egypt

Agoda

<div>
 
 About Agoda
 
 
 
 At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
 
 
 Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
 
 
 No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you&rsquo;re ready to begin your best journey and help build travel for the world, join us.
 
 
 
 Role Overview:
 
 
 
 We are looking for a hands on Identity Security Engineer to design, build, and operate Okta platform. This role owns the implementation and evolution of Okta Identity Governance, lifecycle automation, and identity centric security controls across the enterprise.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Okta Identity Governance (OIG) &amp; Lifecycle: Design and deploy Okta Identity Governance modules, including Access Requests, Certifications, and Entitlement Management.
 </li>
 <li>
 Develop and maintain custom workflows and policies within Okta IGA to enforce Segregation of Duties (SOD) rules during provisioning and access requests
 </li>
 <li>
 Design access certification campaigns and remediation workflows to satisfy audit requirements.
 </li>
 <li>
 Okta Platform Engineering: Manage Okta organization architecture (Groups, Rules, Policies) using Infrastructure-as-Code (Terraform) to ensure version control and reduce drift.
 </li>
 <li>
 Build and maintain Okta Workflows for lifecycle automation, custom notifications, and advanced logic beyond native features. Implement and enforce Multi-Factor Authentication (MFA) policies, Risk-Based Authentication, and Global Session Policies.
 </li>
 <li>
 Automation &amp; Integration: Develop automation using Okta APIs, Event Hooks, and Workflows. Integrate Okta OIG with downstream applications for seamless provisioning.
 </li>
 <li>
 Partner with Detection Engineering to ingest Okta System Logs into the SIEM for threat monitoring.
 </li>
 <li>
 Governance, Risk &amp; Compliance: Partner with GRC and Audit teams to support SOX, NIST requirements.
 </li>
 <li>
 Ensure identity controls are measurable, auditable, and enforced consistently.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Experience:
 
 
 
 <ul>
 <li>
 6+ years of hands-on experience operating Okta in a production environment.
 </li>
 <li>
 Experience with Okta Identity Governance (OIG): Setting up Access Requests, Review Campaigns, and Entitlements.
 </li>
 <li>
 Experience with Terraform (specifically the Okta Provider) for managing configuration as code.
 </li>
 <li>
 Ability to write scripts in Python or JavaScript/TypeScript for custom API integrations.
 
 
 </li>
 </ul>
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 Please review our Hiring Process Guidelines before your interview &mdash; click here to learn how interviewing at Agoda works.
 
 
 
 Discover More About Working At Agoda
 
 
 
 <ul>
 <li>
 Agoda Careers https://careersatagoda.com
 </li>
 <li>
 Facebook https://www.facebook.com/agodacareers/
 </li>
 <li>
 LinkedIn https://www.linkedin.com/company/agoda
 </li>
 <li>
 YouTube https://www.youtube.com/agodalife
 
 
 </li>
 </ul>
 
 Equal Opportunity Employer
 
 
 
 At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person&rsquo;s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
 
 
 We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
 
 
 
 Disclaimer
 
 
 
 We do not accept any terms or conditions, nor do we recognize any agency&rsquo;s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
 
 
</div>

Identity Security Engineer (Okta & Identity Governance) - Bangkok Based, Relocation provided

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 
 
 Job Title:
 
 eCommerce Specialist
 
 
 
 Reports To:
 
 MT Manager
 
 
 
 Business Unit:
 
 Commercial
 
 
 
 Function:
 
 Sales
 
 
 
 Grade: L05
 
 
 
 
 Location:
 
 EGYPT
 
 
 
 
 
 
 Operating Context
 
 
 
 The eCommerce Specialist &ndash; Egypt operates within the NEA Business Unit structure, reporting directly to the MT Manager - Egypt. The role supports the digital acceleration agenda of the Egypt market, ensuring profitable growth across eCommerce and omni-channel platforms.
 
 
 Egypt represents a fast-evolving digital retail landscape characterized by:
 
 <ul>
 <li>
 Rapid growth of online retail channels
 </li>
 <li>
 Increasing competition for digital shelf visibility
 </li>
 <li>
 Strong price sensitivity and promotional intensity
 </li>
 <li>
 Growing importance of digital marketing and data analytics
 </li>
 </ul>
 
 The role requires strong commercial discipline, analytical capability, and hands-on digital execution within an FMCG environment.
 
 
 
 
 
 
 Purpose of the Job
 
 
 
 The eCommerce Specialist is responsible for driving revenue growth, optimizing digital presence, and managing end-to-end performance of key eCommerce accounts in Egypt. The role ensures profitable growth, enhanced online customer experience, strong digital execution, and effective cross-functional collaboration aligned with commercial and governance standards.
 
 
 
 
 
 
 Key Roles and Responsibilities
 
 
 
 
 Business &amp; Revenue Growth
 
 
 <ul>
 <li>
 Drive revenue growth across all assigned eCommerce accounts in Egypt.
 </li>
 <li>
 Support the development and execution of digital sales strategy in line with AOP.
 </li>
 <li>
 Manage account-level P&amp;L, forecasting, and profitability.
 </li>
 <li>
 Monitor performance versus targets and implement corrective actions where needed.
 </li>
 </ul>
 
 
 Account &amp; Portal Management
 
 
 <ul>
 <li>
 Manage end-to-end relationship with assigned online retail partners.
 </li>
 <li>
 Oversee portal operations including product listings, pricing, content accuracy, and promotional activations.
 </li>
 <li>
 Ensure timely execution of trade plans and digital campaigns.
 </li>
 <li>
 Optimize assortment, availability, and digital shelf positioning.
 </li>
 </ul>
 
 
 Digital Marketing &amp; Optimization
 
 
 <ul>
 <li>
 Lead SEO initiatives to enhance product discoverability and conversion.
 </li>
 <li>
 Support digital marketing campaigns to drive traffic and sales.
 </li>
 <li>
 Monitor campaign performance and optimize ROI.
 </li>
 <li>
 Collaborate on CRM, social media, and online brand activation initiatives.
 </li>
 </ul>
 
 
 Customer Experience &amp; Complaint Handling
 
 
 <ul>
 <li>
 Ensure optimized product content, images, and descriptions.
 </li>
 <li>
 Act as primary owner of eCommerce-related complaints across all digital channels.
 </li>
 <li>
 Investigate customer dissatisfaction cases and implement corrective actions.
 </li>
 <li>
 Ensure high standards of customer satisfaction and timely issue resolution.
 </li>
 </ul>
 
 
 Analytics &amp; Reporting
 
 
 <ul>
 <li>
 Analyze sales trends, promotional effectiveness, and customer behavior.
 </li>
 <li>
 Build and maintain dashboards for daily operations and performance tracking.
 </li>
 <li>
 Provide actionable insights and performance reports to management.
 </li>
 </ul>
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work closely with Sales, Marketing, Supply Chain, and Customer Service teams.
 </li>
 <li>
 Support development of omni-channel and digital growth initiatives.
 </li>
 <li>
 Coordinate product launches and promotional rollouts in digital channels.
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 Revenue growth versus target in Egypt
 
 
 Achievement of sales forecast and profitability targets
 
 
 Digital marketing ROI and campaign effectiveness
 
 
 Improvement in conversion rate and traffic growth
 
 
 Accuracy of forecasting and reporting
 
 
 Digital shelf compliance and product availability
 
 
 Complaint resolution time and customer satisfaction
 
 
 Contribution to omni-channel growth strategy
 
 
 
 
 
 
 Travel Requirements
 
 
 
 Minimal travel within Egypt (as required).
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 Experience
 
 
 
 2&ndash;5 years of experience in eCommerce or digital sales roles.
 
 
 Experience within FMCG / Beverage industry preferred.
 
 
 Experience managing online retail accounts and digital marketing initiatives.
 
 
 
 
 
 
 Knowledge
 
 
 
 Strong understanding of eCommerce operations and portal management.
 
 
 Knowledge of SEO, digital marketing, CRM, and performance analytics tools.
 
 
 Understanding of pricing, trade investment, and promotional planning.
 
 
 Fluent in English; Arabic preferred.
 
 
 
 
 
 
 Qualifications
 
 
 
 Bachelor&rsquo;s Degree in Sales, Marketing, Business Administration, or related field
 
 
 OR equivalent professional experience.
 
 
 
 
 
 
 Accountability Indicators
 
 
 
 Achievement of digital revenue and profitability targets
 
 
 Effective management of trade investments and marketing budgets
 
 
 Accurate forecasting and performance reporting
 
 
 Optimized digital presence and product visibility
 
 
 High customer satisfaction standards
 
 
 Compliance with commercial and governance policies
 
 
 
</div>

Ecommerce Specialist

Mashreq

<div>
 
 We are currently hiring an English Call Center Officer to join our dynamic team. In this role, you will be responsible for handling inbound and outbound calls, assisting customers with their inquiries, and providing excellent customer service while ensuring a high level of customer satisfaction.
 
 
 
 
 
 The ideal candidate should have excellent English communication skills, strong problem-solving abilities, and a customer-oriented mindset. Previous experience in customer service or call center roles is a plus.
 
 
 This is a rewarding opportunity for candidates who are passionate about customer service and looking to grow their career in a professional and fast-paced English call center environment.
 
 
 
 
 
 Key responsibilities include handling inbound and outbound calls, responding to customer inquiries, resolving issues, documenting interactions in the system, and ensuring a positive customer experience.
 
 
 Candidates with strong English communication skills, problem-solving abilities, and a customer-focused mindset are encouraged to apply.
 
</div>

Call Center Specialist

Explore 222+ Customer service travel vacancies english in Cairo this April. Find roles across top companies and apply now to boost your career.