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Sabroso by Sabirs' Poultry

Sabirs' group is a leading, progressive poultry producing group having over three decades of experience. Our vertically integrated business incorporates the manufacturing of poultry feed, broiler breeding &amp; hatching, broiler farming and chicken meat processing.At Sabroso Pakistan, we are seeking a dynamic and results-driven professional for the role of &quot;Deputy Manager Customer Service &amp; Home Delivery&quot;. This leadership position is responsible for overseeing nationwide customer service operations and home delivery services, ensuring operational excellence, customer satisfaction, and profitability through service improvements, cost optimization, and performance management.<ul><li>Lead and oversee end-to-end customer service and home delivery operations across all regions nationwide.</li><li>Manage online order processing, customer inquiries, complaints, and service requests to ensure timely and accurate fulfillment.</li><li>Develop, review, and implement SOPs, service standards, and performance benchmarks for customer service and home delivery functions.</li><li>Drive departmental reforms by identifying gaps, improving efficiency, and introducing best practices.</li><li>Monitor delivery performance, service quality, turnaround times (TAT), and customer satisfaction metrics.</li><li>Manage and evaluate in-house delivery teams and source, evaluate, and onboard third-party delivery partners to improve service coverage and cost efficiency.</li><li>Analyze departmental costs and revenues to improve profitability and cost optimization.</li><li>Handle escalated customer complaints and ensure effective resolution while safeguarding brand reputation.</li><li>Lead, train, and develop customer service and home delivery teams, fostering a performance-driven and customer-centric culture.</li><li>Prepare and present periodic operational, performance, and profitability reports to management.</li><li>Ensure compliance with company policies, food safety standards, and regulatory requirements related to delivery operations.</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>relevant: 8 years (Required)</li></ul>Work Location: In person

Deputy Manager Customer Service & Home Delivery

Burq

<div>
 
 
 About Burq
 
 
 
 
 
 
 Burq started with an ambitious mission: to turn the complex process of offering delivery into a simple, turnkey solution. It&rsquo;s a big mission, and now we want you to join us in making it even bigger.
 
 
 We&rsquo;re proud to be recognized as one of Fast Company&rsquo;s Best Workplaces for Innovators and a 2025 Inc. Magazine Power Partner, awards that highlight how we&rsquo;re redefining the future of logistics while empowering our partners to grow.
 
 
 Backed by leading Silicon Valley investors like Village Global, the fund whose investors include Bill Gates, Jeff Bezos, Mark Zuckerberg, Reid Hoffman, and Sara Blakely, we&rsquo;ve built a world-class team across the globe.
 
 
 We operate at scale but remain small enough for every person to have a massive impact. There&rsquo;s a lot of important work ahead, and joining Burq means the opportunity to grow faster than ever while doing the most meaningful work of your career.Here&rsquo;s a quick overview of what you will be doing:
 
 
 
 
 
 
 Some of the responsibilities
 
 
 <ul>
 <li>
 Managing the customer support department&rsquo;s day-to-day functions.
 </li>
 <li>
 Responding to escalated customer support issues.
 </li>
 <li>
 Implementing customer support processes to enhance customer satisfaction.
 </li>
 <li>
 Formulating and revising customer support policies and promote their implementation.
 </li>
 <li>
 Informing the team of all new information related to products, procedures, and trends.
 </li>
 <li>
 Assessing support statistics and preparing detailed reports on the findings.
 </li>
 <li>
 Interviewing and hiring new employees.
 </li>
 <li>
 Overseeing and evaluating the team's ongoing training efforts.
 </li>
 <li>
 Delivering performance evaluations and following the disciplinary process according to company policy.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Proven experience as a customer support Manager, preferably within a similar environment.
 </li>
 <li>
 Thorough knowledge of legislation pertaining to consumer protection.
 </li>
 <li>
 Prior experience in a managerial or supervisory role will be advantageous.
 </li>
 <li>
 Top-notch oral, written, and interpersonal abilities.
 </li>
 <li>
 Well-developed arbitration skills with the ability to remain impartial.
 </li>
 <li>
 Affinity for multitasking with precision.
 </li>
 <li>
 Capacity to accept and utilize constructive criticism.
 </li>
 <li>
 Alignment with our company's values.
 </li>
 </ul>
 
 
 
 
 Investing in you
 
 
 Competitive salary
 
 
 Medical
 
 
 Educational courses
 
 
 Generous Time Off
 
 
 
 
 
 At Burq, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
 
 
 
</div>

Customer Service Support Manager

H-Verse Group of Companies

<ul><li>Answering questions about products, services, policies, pricing, delivery, etc., via phone, email, live chat or social media.</li><li>Providing accurate, timely, and helpful information.</li><li>Listening to customer complaints, identifying the problem, proposing solutions, following up until the issue is resolved.</li><li>Escalating complex or unresolved issues to higher departments or management.</li><li>Processing orders, returns, exchanges, refunds as per company policies.</li><li>Tracking orders, deliveries, ensuring customer gets what was promised.</li><li>Maintaining accurate logs of customer interactions, transactions, complaints, etc. using CRM or ticketing systems.</li><li>Updating customer information, ensuring customer database is current.</li><li>Collecting feedback from customers (surveys, direct feedback) about satisfaction, product issues etc.</li><li>Suggesting improvements to products, services, processes based on feedback.</li><li>Working with other departments (sales, logistics, technical support, billing etc.) to address customer needs, fix issues.</li><li>Escalating internal issues that affect customers.</li><li>Following company guidelines, standard operating procedures (SOPs), service level agreements (SLAs).</li><li>Ensuring compliance with legal, regulatory, data privacy standards.</li><li>Achieving KPIs (response time, resolution time, customer satisfaction scores etc.).</li><li>Preparing reports for management on customer issues, service metrics, and trends.</li><li>Keeping updated with product/service features, company offerings, promotions etc., so as to provide correct information.</li><li>Suggesting additional products or upgrades if relevant, when interacting with customers.</li><li>Sometimes helping onboard new team members; sharing best practices; mentoring juniors.</li><li>Call daily visited clients of all showroom - Call delivery clients next day of delivery and after 2 weeks and then again after a month of delivery - Call delay in delivery ETA clients daily - Make general calls to all clients about experiences - call product complaints clients once complain is resolved</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Customer Services Executive (Females)

A.P. Moller - Maersk

<div>
 Customer Implementation Management leads the new customer implementation process bridging sales and operational activities (from sales award to on-boarding to stable operation), to ensure smooth transition of new or additional business into the organization. Acts as the customers&rsquo; centre of gravity on implementations and issue resolution. Drives the overall implementation project plan across all geographies and ensure delivery of all functions involved. Rolls off customer accounts once the implementation phase is completed.
 
 
 Individual work ranges from setting objectives and delivering on own work responsibilities to being a leading expert within a given field and influencing long term tactical decisions of the organization.
 
 
 Progression within this stream reflects increasing depth of professional knowledge, project management capability, and the ability to influence others.
 
 
 The job requires previous work experience in a related area, or practical knowledge obtained via advanced education.
 
 
 
 Key responsibilities:
 
 
 
 <ul>
 <li>
 Manage and lead projects as a Project Manager
 </li>
 <li>
 Establish a project schedule, define milestones, and manage dependencies
 </li>
 <li>
 Create detailed project plans, including task breakdown and timelines.
 </li>
 <li>
 Act as the primary point of contact between the project team and stakeholders.
 </li>
 <li>
 Collaborate with respective stakeholders to achieve project milestones
 </li>
 <li>
 Document progress of the project via project management tools
 </li>
 <li>
 Oversee and monitor key parameters of the project including operational requirements, budgetary review and customer satisfaction etc.
 </li>
 <li>
 Identify potential risks and develop mitigation strategies
 </li>
 <li>
 Provide quality presentations of the project at all project stages
 
 
 </li>
 </ul>
 
 Skills Required:
 
 
 
 <ul>
 <li>
 Strong knowledge of project management including warehousing operations, inventory management, and fulfillment processes.
 </li>
 <li>
 Understanding of project management approaches and proficiency with relevant software.
 </li>
 <li>
 Strong communication and stakeholder management abilities.
 </li>
 <li>
 Ability to plan, organize, and execute operations within defined guidelines and deadlines.
 </li>
 <li>
 Managing tasks, prioritizing, and maintaining smooth project operations.
 </li>
 <li>
 Fostering collaboration, resolving conflicts, and motivating individuals.
 </li>
 <li>
 Reaching agreeable terms with clients, vendors, and other stakeholders.
 </li>
 <li>
 Analyzing information and making sound, evidence-based decisions.
 </li>
 <li>
 Problem-solving skills with the ability to evaluate options and choose effective solutions
 
 
 </li>
 </ul>
 Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
 
 
 Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
 
 
 We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
</div>

Customer Implementation Manager - North

MAERSK

<div>Customer Implementation Management leads the new customer implementation process bridging sales and operational activities (from sales award to on-boarding to stable operation), to ensure smooth transition of new or additional business into the organization. Acts as the customers&rsquo; centre of gravity on implementations and issue resolution. Drives the overall implementation project plan across all geographies and ensure delivery of all functions involved. Rolls off customer accounts once the implementation phase is completed.
 
 
Individual work ranges from setting objectives and delivering on own work responsibilities to being a leading expert within a given field and influencing long term tactical decisions of the organization.
 
 
Progression within this stream reflects increasing depth of professional knowledge, project management capability, and the ability to influence others.
 
 
The job requires previous work experience in a related area, or practical knowledge obtained via advanced education.
Key responsibilities:
<ul><li>Manage and lead projects as a Project Manager
</li><li>Establish a project schedule, define milestones, and manage dependencies
</li><li>Create detailed project plans, including task breakdown and timelines.
</li><li>Act as the primary point of contact between the project team and stakeholders.
</li><li>Collaborate with respective stakeholders to achieve project milestones
</li><li>Document progress of the project via project management tools
</li><li>Oversee and monitor key parameters of the project including operational requirements, budgetary review and customer satisfaction etc.
</li><li>Identify potential risks and develop mitigation strategies
</li><li>Provide quality presentations of the project at all project stages 
</li></ul>Skills Required:
<ul><li>Strong knowledge of project management including warehousing operations, inventory management, and fulfillment processes.
</li><li>Understanding of project management approaches and proficiency with relevant software.
</li><li>Strong communication and stakeholder management abilities.
</li><li>Ability to plan, organize, and execute operations within defined guidelines and deadlines.
</li><li>Managing tasks, prioritizing, and maintaining smooth project operations.
</li><li>Fostering collaboration, resolving conflicts, and motivating individuals.
</li><li>Reaching agreeable terms with clients, vendors, and other stakeholders.
</li><li>Analyzing information and making sound, evidence-based decisions.
</li><li>Problem-solving skills with the ability to evaluate options and choose effective solutions 
</li></ul> 
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. 
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .</div>

Dubizzle Labs

<div>
 
 Zameen.com is looking to hire a
 
 &lsquo;Chat Support Executive&rsquo;
 
 for its Bayut and Dubizlee Operations.
 
 
 
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Responsible for provisioning the packages upon receiving invoices for new &amp; existing accounts.
 </li>
 <li>
 Responsible for client account up gradation upon receiving invoices from different channels.
 </li>
 <li>
 Responsible for client account degradation upon expiration of client account.
 </li>
 <li>
 Responsible for handling other degradation requests from different channels (Ops, Customer Service, Listing Team).
 </li>
 <li>
 Responsible to setup XML feed Integration.
 </li>
 <li>
 Clients grievance handling by escalating all issues related to Bayut.com, reported by clients, A/C manager to manager operations.
 </li>
 <li>
 Live chat support to all related web users.
 </li>
 <li>
 Providing after sales &amp; support to all account managers.
 </li>
 </ul>
 
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 
 <ul>
 <li>
 Experience: 06 months - 1 Year (Email/Chat Support)
 </li>
 <li>
 Education: Must be a graduate
 </li>
 <li>
 Location: Gulberg, Lahore
 </li>
 <li>
 Shifts: Hybrid
 </li>
 <li>
 Gender: Both
 </li>
 <li>
 Position Level: Entry Level
 </li>
 <li>
 Should have very good command over spoken and special written English.
 </li>
 <li>
 Can communicate with Internal/external staff for their day-to-day queries &amp; their quick fix.
 </li>
 <li>
 Preferably a graduate with a minimum 0.5 year experience.
 </li>
 <li>
 Experience in Customer services role, preferably from a support/call center-
 </li>
 <li>
 Strong communication and follow-up skills.
 </li>
 <li>
 Have a working knowledge of computer software like MS Word and Excel.
 </li>
 </ul>
 
 
</div>

Chat Support Executive

Zameen Media Pvt. Ltd.

<div>Zameen.com is looking to hire a &lsquo;Chat Support Executive' for its Bayut and Dubizlee Operations.
Job Responsibilities:
<ul><li>Responsible for provisioning the packages upon receiving invoices for new &amp; existing accounts.</li><li>
Responsible for client account up gradation upon receiving invoices from different channels.</li><li>
Responsible for client account degradation upon expiration of client account.</li><li>
Responsible for handling other degradation requests from different channels (Ops, Customer Service, Listing Team).</li><li>
Responsible to setup XML feed Integration.</li><li>
Clients grievance handling by escalating all issues related to Bayut.com, reported by clients, A/C manager to manager operations.</li><li>
Live chat support to all related web users.</li><li>
Providing after sales &amp; support to all account managers.</li></ul>
Job Requirements:
<ul><li>Experience: 06 months - 1 Year (Email/Chat Support)</li><li>
Education: Must be a graduate</li><li>
Location: Gulberg, Lahore</li><li>
Shifts: Hybrid</li><li>
Gender: Both</li><li>
Position Level: Entry Level</li><li>
Should have very good command over spoken and special written English.</li><li>
Can communicate with Internal/external staff for their day-to-day queries &amp; their quick fix.</li><li>
Preferably a graduate with a minimum 6 Months experience.</li><li>
Experience in Customer services role, preferably from a support/call center.</li><li>
Strong communication and follow-up skills.</li><li>
Have a working knowledge of computer software like MS Word and Excel.</li></ul></div>

Explore 1219+ Customer services manager in Lahore this January. Find roles across top companies and apply now to boost your career.

1219 customer services manager jobs IN Lahore

Deputy Manager Customer Service & Home Delivery

Customer Service Support Manager

Customer Services Executive (Females)

Customer Implementation Manager - North

Customer Implementation Manager - North

Chat Support Executive

Chat Support Executive