customer sales representative Jobs in Lahore

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customer service representative Jobs in Lahore

customer service representative

customer services manager

Air Arabia

<div>
 
 Job Purpose
 
 
 
 To manage, monitor and review Air Arabia daily activities in the respective station ensuring safety, security, on time performance, efficiency, and smooth workflow in line with Company&rsquo;s policies and regulatory requirements. Also, to establish effective business relations with civil aviation and governmental authorities as well as GHAs and GSAs to facilitate daily operations and achieve best results with least costs.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Acts as the focal point in the respective station for all matters related to Operational and Security functions; ensures timely facilitation and smooth operation of daily activities as per Air Arabia policies and procedures laid down in the stations&rsquo; operation manual.
 </li>
 <li>
 Ensures current editions/revisions of policies, procedures, manuals, circulars, forms, and rates are all communicated to relative offices and personnel and that all staff have the required, valid training certification as directed by Head Office.
 </li>
 <li>
 Coordinates with Flight Operations on the operational plan, ensures proper briefings/debriefings, ramp, check-in, safety, security, and other matters are being handled in accordance with operational procedures. Identifies delay reasons and works closely with all necessary parties to resolve them.
 </li>
 <li>
 Liaises with line manager, Flight Operations, MCC and all necessary parties to manage AOG, emergencies, technical delays, disruption, diversions and service recovery.
 </li>
 <li>
 Establishes effective relationships with local authorities, GHAs, Suppliers and Vendors to ensure the station&rsquo;s operational efficiency and sound financial management; protects the financial interest and corporate image of Air Arabia at all times.
 </li>
 <li>
 Partners with Commercial Manager to ensure adherence of stations/departments to respective legislations and regulatory requirements of the General/Local Civil Aviation Authority, Security, Immigration, and Customs departments.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 <ul>
 <li>
 Guides and supports the respective personnel in critical complex situations related to laws and diversions, such as coordination for customs and immigration clearance.
 </li>
 <li>
 Monitors the Ground Handling Agents, Ground Security Agents, Vendors and other Suppliers Service Level Agreements. This includes: performance, payments, meetings, communication, etc. Liaises with Commercial Manager and Head Office on SLA
 </li>
 <li>
 Utilizes reports and data analysis to monitor customer service and payments, highlight trends, and identify gaps aiming for improvement. Oversees and monitors the baggage handling system and resolves related or any other customer complaints.
 </li>
 <li>
 Supports QA/ Safety/Security Departments in the audit checks ensuring adherence of respective staff to corresponding standards and set measures and timely response to statuary requirements and findings.
 </li>
 <li>
 Participates in local Safety or Security exercises (table-top, mock incidents etc.) where applicable; ensures Safety Incidents (including DG incidents) are reported to headquarters and local authorities.
 </li>
 <li>
 Partners with Head Office to monitor and audit the collections from Excess Baggage, Go Show, Wheelchair, and Seat Sales and other airport revenue generating services; encourages the airport teams to meet/exceed targets and provide excellent services.
 </li>
 <li>
 Provides Management with timely, comprehensive reporting on station&rsquo;s overall performance using the approved formats, this includes Flight Handling Reports, Disruption Reports; Incidents/Accidents Reports, and Customer Complaints Reports, etc.
 </li>
 <li>
 Ensures that persons representing the company (Air Arabia staff, Ground or Security handling Staff etc.) are appropriately groomed and behaving in a fitting manner.
 </li>
 <li>
 Performs any other duties or additional responsibilities as advised by the Line Manager.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 Bachelor degree in Management/Statistics/Finance/IT or equivalent from a recognized university, alternately a diploma in a related field combined with necessary experience.
 </li>
 <li>
 Basic Airport safety and security procedures and regulations trainings are a must.
 </li>
 <li>
 &ldquo;IATA Dangerous Goods Regulations&rdquo;, &ldquo;Passenger Handling&rdquo;, and &ldquo;Ground Operations Procedures&rdquo; trainings or certificates are a must for this role.
 </li>
 <li>
 Cost Control, Compliance, and Quality Assurance certificates and trainings are an added value.
 </li>
 <li>
 Proficient in &ldquo;Passenger Handling System&rdquo; and &ldquo;Departure Control System&rdquo; (DCS)
 </li>
 <li>
 Proficient in Microsoft Office suite, Internet, Web Search.
 </li>
 <li>
 Very good written and verbal communication skills, Technical reports writing, presentations, etc.
 </li>
 <li>
 Very good in English Language, Arabic Language may be conditional for certain regions.
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 6+ years of relevant working experience in Airlines/Aviation/GHA industry, 4 of which at least in Ground Handling Operations for multi-national mid-sized company.
 </li>
 <li>
 Must have a minimum of 3 years of experience as &ldquo;Airport/Station Manager&rdquo; leading a team of a station with departure/arrival flights; experience with low cost airline is a plus.
 </li>
 <li>
 Very good knowledge in IATA/ Civil Aviation Authorities and Regulatory Bodies&rsquo; rules and regulations pertaining to Ground Handling working procedures and operating standards, GHAs, GSAs, etc. Expert in one or more of the following: Cargo, Ramp, Dispatch, DGR, and Load Control.
 </li>
 <li>
 Strong knowledge, ties and relationships in Aviation Industry and Markets; to build credibility quickly. Experienced in monitoring contracts and service level agreements (SLAs).
 </li>
 <li>
 Capable of implementing policies, procedures, and manuals in line with standards and regulations. Relative commercial background and understanding of P&amp;L accounting. Product knowledge, high capability of understanding market needs and trends.
 </li>
 <li>
 Exposure to QA/Safety/Security/Audit procedures and practices affecting Ground Operations.
 </li>
 <li>
 Hands on recruitment, schedules, rosters, and shift-pattern manpower allocation. Composed, self-confident and focused, committed to efficiency and successful safe results.
 </li>
 <li>
 Proven skills in analyzing data, identifying pitfalls and recommending cost-effective solutions. Possesses effective persuasive, negotiation, problem solving and decision making skills. Dynamic with exceptional work habits; high accuracy and attention to both results and details.
 </li>
 <li>
 Employs technical expertise and interpersonal relations to support company&rsquo;s objectives. Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
 </li>
 </ul>
</div>

Customer Services Manager - Lahore

H-Verse Group of Companies

<ul><li>Answering questions about products, services, policies, pricing, delivery, etc., via phone, email, live chat or social media.</li><li>Providing accurate, timely, and helpful information.</li><li>Listening to customer complaints, identifying the problem, proposing solutions, following up until the issue is resolved.</li><li>Escalating complex or unresolved issues to higher departments or management.</li><li>Processing orders, returns, exchanges, refunds as per company policies.</li><li>Tracking orders, deliveries, ensuring customer gets what was promised.</li><li>Maintaining accurate logs of customer interactions, transactions, complaints, etc. using CRM or ticketing systems.</li><li>Updating customer information, ensuring customer database is current.</li><li>Collecting feedback from customers (surveys, direct feedback) about satisfaction, product issues etc.</li><li>Suggesting improvements to products, services, processes based on feedback.</li><li>Working with other departments (sales, logistics, technical support, billing etc.) to address customer needs, fix issues.</li><li>Escalating internal issues that affect customers.</li><li>Following company guidelines, standard operating procedures (SOPs), service level agreements (SLAs).</li><li>Ensuring compliance with legal, regulatory, data privacy standards.</li><li>Achieving KPIs (response time, resolution time, customer satisfaction scores etc.).</li><li>Preparing reports for management on customer issues, service metrics, and trends.</li><li>Keeping updated with product/service features, company offerings, promotions etc., so as to provide correct information.</li><li>Suggesting additional products or upgrades if relevant, when interacting with customers.</li><li>Sometimes helping onboard new team members; sharing best practices; mentoring juniors.</li><li>Call daily visited clients of all showroom - Call delivery clients next day of delivery and after 2 weeks and then again after a month of delivery - Call delay in delivery ETA clients daily - Make general calls to all clients about experiences - call product complaints clients once complain is resolved</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Customer Services Executive (Females)

METRO Pakistan (Pvt) Limited

<div>
 
 About us:
 
 
 
 Passion for food. Hunger for tech. We make METRO digital.
 
 
 Today technology is driving the world. And at METRO.digital we are driving the technology for one of the leading international wholesalers specializing in food - METRO. From e-commerce to checkout, to delivery software, we work on a wide range of products to make each day a success for our customers and colleagues. With passion and ownership, we build the future of wholesale.
 
 
 You are driving to create smart solutions for customers around the globe? You want to grow in a flexible environment? Let the right career opportunity find you and join us!
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Contribute to implementing corporate policies and strategic decisions in the store
 </li>
 <li>
 Following and optimizing the economic results of the store
 </li>
 <li>
 Organizing and managing team work
 </li>
 <li>
 Addressing customer complaints to understand customers&rsquo; needs and expectations, and to propose solutions.
 </li>
 <li>
 Coordinating with other functional teams to improve efficiency and market share
 </li>
 <li>
 Maintaining staff &amp; product hygiene at all levels according to company policy
 </li>
 <li>
 Implement shop merchandising, layout and customer traffic flow so as to maximise sales, customer satisfaction, appearance, image and ergonomics for customers
 </li>
 <li>
 Execution of sales promotional activities for awareness, faster off-takes for building brand image vis-&agrave;-vis new and existing products
 </li>
 <li>
 Evaluating and analyzing the effectiveness of promotional activities planned
 </li>
 <li>
 Manage selling and customer service activities and staff competence in these areas, so as to optimise and sustain sales performance, profitability and customer satisfaction
 </li>
 <li>
 Manage health and safety, security, and emergency systems, capabilities and staff and customer awareness, according to company policy and relevant law
 </li>
 <li>
 Development of staff skills and capability through on-going training, as provided by the company
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Bachelors
</div>

Customer Experience Manager - Dry & NonFood

Metro Pakistan

<div>Company Description 
About us:
Passion for food. Hunger for tech. We make METRO digital.
Today technology is driving the world. And at METRO.digital we are driving the technology for one of the leading international wholesalers specializing in food - METRO. From e-commerce to checkout, to delivery software, we work on a wide range of products to make each day a success for our customers and colleagues. With passion and ownership, we build the future of wholesale.
You are driving to create smart solutions for customers around the globe? You want to grow in a flexible environment? Let the right career opportunity find you and join us! 
Job Description 
<ul><li>
Contribute to implementing corporate policies and strategic decisions in the store</li><li>
Following and optimizing the economic results of the store</li><li>
Organizing and managing team work</li><li>
Addressing customer complaints to understand customers&rsquo; needs and expectations, and to propose solutions.</li><li>
Coordinating with other functional teams to improve efficiency and market share</li><li>
Maintaining staff &amp; product hygiene at all levels according to company policy</li><li>
Implement shop merchandising, layout and customer traffic flow so as to maximise sales, customer satisfaction, appearance, image and ergonomics for customers</li><li>
Execution of sales promotional activities for awareness, faster off-takes for building brand image vis-&agrave;-vis new and existing products</li><li>
Evaluating and analyzing the effectiveness of promotional activities planned</li><li>
Manage selling and customer service activities and staff competence in these areas, so as to optimise and sustain sales performance, profitability and customer satisfaction</li><li>
Manage health and safety, security, and emergency systems, capabilities and staff and customer awareness, according to company policy and relevant law</li><li>
Development of staff skills and capability through on-going training, as provided by the company</li></ul> 

Qualifications 
Bachelors</div>

<div>
 
 Job Purpose
 
 
 
 To assist the Airport Manager in managing, monitoring and reviewing daily activities in the respective station ensuring safety, security, On Time Performance, efficiency, and smooth workflow in line with Company&rsquo;s policies and regulatory requirements.
 
 
 Also, to employ effective relations with civil aviation, GHAs and GSAs to facilitate daily operations and achieve best results with least costs.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Assists the &ldquo;Airport Manager and Customer Services Manager&rdquo; in monitoring the Operational and Security functions; ensures timely facilitation and smooth operation of daily activities as per Fly Jinnah policies and procedures laid down in the Ground Operaitons Manual.
 </li>
 <li>
 Supervises briefings/debriefings, ramp, check-in, safety, security, and other matters ensuring they are handled in accordance with operational procedures; reports deviations and delays to Airport Manager and Customer Services Manager to resolve accordingly
 </li>
 <li>
 Liaises with Airport Manager, Customer Services Manager, Flight Operations, and MCC to handle AOG, emergencies, technical delays, disruptions and service recovery.
 </li>
 <li>
 Reports to the &ldquo;Airport Manager/Customer Services Manager&rdquo; and Head Office all incidents/accidents using the appropriate agreed formats and proper communication channel.
 </li>
 <li>
 Ensures all &ldquo;Dangerous Goods&rdquo; related incidents are reported to respective local authorities and the headquarters immediately.
 </li>
 <li>
 Issues instructive plan to all handling agent staff, supports them provide efficient passenger service, and guides them in critical complex situations.
 </li>
 <li>
 Ensures appropriate information is provided to the local authority if required and that all advisories or circulars received from Ground Operations are communicated to all relevant personnel.
 
 
 </li>
 </ul>
 
 Key Result Responsibilities - Continued
 
 
 
 <ul>
 <li>
 Ensures adherence of handling agents to Company&rsquo;s policies and procedures and respective legislations and regulatory requirements. Reports non-compliance to Airport Manager for corrective measure.
 </li>
 <li>
 Monitors the GHAs, GSAs, service level agreements to ensure best benefit, this includes: performance, payments, meetings, and communication; recommends enhancements and changes as necessary to protect the financial interest and corporate image of Fly Jinnah at all times.
 </li>
 <li>
 Utilizes delay and performance reports and data analysis to monitor customer service and payments, highlight trends, and identify gaps aiming for improvement and solving recurring problems.
 </li>
 <li>
 Monitors the baggage handling system and traces lost luggage on daily basis. Conducts necessary investigations to resolve customers&rsquo; complaints; compiles necessary reports and forwards to Airport Manager accordingly.
 </li>
 <li>
 Supports Quality Assurance/ Safety/Security Departments in the audit checks ensuring adherence of respective staff to corresponding standards and set measures and timely closure of findings.
 </li>
 <li>
 Monitors the collections from Excess Baggage, Go Show, Wheelchair, and Seat Sales and other airport revenue generating services; supports the airport team in meeting targets and providing excellent services.
 </li>
 <li>
 Provides Airport Manager/Head Office with necessary reports such as Flight Handling Reports, Disruption Reports; Incidents/Accidents Reports, and Customer Complaints Reports, etc.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 Bachelor degree in Management/Administration or equivalent from a recognized university, alternately a diploma in a related field combined with necessary work experience.
 </li>
 <li>
 Basic Airport safety and security procedures and regulations trainings are a must.
 </li>
 <li>
 &ldquo;IATA Dangerous Goods Regulations&rdquo;, &ldquo;Passenger Handling&rdquo;, and &ldquo;Ground Operations Procedures&rdquo; trainings or certificates are a must for this role.
 </li>
 <li>
 Cost Control, Compliance, and Quality Assurance certificates and trainings are an added value.
 </li>
 <li>
 Proficient in &ldquo;Passenger Handling System&rdquo; and &ldquo;Departure Control System&rdquo; (DCS).
 </li>
 <li>
 Proficient in Microsoft Office suite, Internet, Web Search.
 </li>
 <li>
 Good written and verbal communication skills, reports writing, etc.
 </li>
 <li>
 Very good in English Language, Arabic Language may be conditional for certain regions.
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 5-6 years of relevant working experience in Airlines/Aviation/GHA industry in passenger/ground handling.
 </li>
 <li>
 Must have a minimum of 3 years of experience in a supervisory role leading a team of a station with departure/arrival flights; experience with low cost airline is a plus.
 </li>
 <li>
 Good knowledge in IATA/ Civil Aviation Authorities and Regulatory Bodies&rsquo; rules and regulations pertaining to Ground Handling working procedures and operating standards, GHAs, GSAs, etc.
 </li>
 <li>
 Experienced in one or more of the following: Passenger Handling, Cargo, Ramp, Dispatch, DGR, Load Control.
 </li>
 <li>
 Capable of building ties and relationships in Aviation Industry and Markets; to build credibility quickly.
 </li>
 <li>
 Familiar with monitoring service level agreements (SLAs).
 </li>
 <li>
 Capable for implementing policies, procedures, and manuals in line with standards and regulations.
 </li>
 <li>
 Familiar with QA/Safety/Security/Audit procedures and practices affecting Ground Operations.
 </li>
 <li>
 Composed, self-confident and focused, capable of handling emergencies with control.
 </li>
 <li>
 Possesses effective time management, problem solving and decision making skills.
 </li>
 <li>
 Dynamic with high accuracy and attention to details.
 </li>
 </ul>
</div>

Supervisor Airport Services - Lahore

Streamline

Job Title: Branch Manager &ndash; SalonJob OverviewThe Branch Manager is responsible for overseeing the daily operations of the salon, managing staff performance, ensuring excellent customer service, and driving business growth. The role includes maintaining salon standards, handling client concerns, and ensuring smooth and efficient functioning of the branch.Job type: Full TimeLocation: Gulberg, lahoregender: femaleKey Responsibilities<ul><li>Supervise and manage salon staff, including receptionists, stylists, and technicians</li><li>Ensure high standards of customer service and client satisfaction</li><li>Handle daily branch operations, scheduling, and staff rotations</li><li>Monitor inventory levels and ensure timely ordering of supplies</li><li>Maintain cleanliness, hygiene, and salon ambience as per brand standards</li><li>Manage cash handling, daily sales reporting, and financial records</li><li>Resolve customer issues professionally and promptly</li><li>Achieve monthly sales targets and support marketing/promotional activities</li><li>Conduct staff training and performance evaluations</li><li>Ensure compliance with company policies and operational procedures</li></ul>Mandatory Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration or relevant field (preferred)</li><li>Minimum 2&ndash;3 years of management or supervisory experience (salon/spa industry preferred)</li><li>Strong leadership, communication, and problem-solving skills</li><li>Ability to manage teams and deliver high-quality customer service</li><li>Knowledge of salon operations, services, and products</li><li>Good command of MS Office and digital systems</li><li>Ability to work flexible hours including weekends</li></ul>Job Type: Full-timePay: Rs55,000.00 - Rs65,000.00 per monthApplication Question(s):<ul><li>Do you have previous experience managing a Salon ? </li><li>What is your expected salary range?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Branch Manager for Salon and Spa

Connexis Pvt. Limited

Position OverviewThe Asst. Manager Technical/Operations is responsible for building and maintaining a high performing, supportive, and an awesome team of Solutions Consultants. The primary objective will be to coach and empower the team to deliver the best customer experience spanning from presales, onboarding, support, and renewal. This position will also require you to be comfortable engaging with customers and helping out the team with demos, tickets, and renewal conversations as needed. This is a people leadership role reporting to the top Management.ResponsibilitiesAs the Asst. Manager Technical/Operations your duties will include:<ul><li>Leading a team of Solutions Development and Customer Services based in Lahore</li><li>Coaching and mentoring of team members</li><li>Achieving department SLAs, metrics, and OKRs</li><li>Resource scheduling for team and Projects</li><li>Evaluate team member performance based on KPI&rsquo;s</li><li>Professional development and career pathing</li><li>Owning and resolving customer escalations</li><li>Providing direct customer support as needed</li><li>Working on continuous process improvements and projects</li><li>Define success and help the team achieve success</li><li>Hire, Train and onboard new employees</li></ul>Minimum Requirements<ul><li>You are a role model and lead through inspiration, perspiration, and determination.</li><li>Comfortable wearing many hats</li><li>Adept at conflict resolution and handling escalations</li><li>Ability to troubleshoot and problem solve</li><li>Comfortable working cross-functionally with other teams</li><li>Excellent verbal and written communication skills. You know what to say and how to say it</li><li>Keen attention to detail</li><li>Commitment to learning and continuous improvement</li><li>Thrives in a fast-paced, dynamic environment and able to work independently and as a team</li><li>Previous experience leading teams</li><li>Bachelor's degree in engineering or computer Sciences</li><li>3+ years of equivalent work experience</li><li>Experience in customer relationship management</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Operations: 1 year (Required)</li></ul>Work Location: In person

Assistant Manager Operations

Explore 1339+ Customer services manager in Lahore this December. Find roles across top companies and apply now to boost your career.

1339 customer services manager jobs IN Lahore

Customer Services Manager - Lahore

Customer Services Executive (Females)

Customer Experience Manager - Dry & NonFood

Customer Experience Manager - Dry & NonFood

Supervisor Airport Services - Lahore

Branch Manager for Salon and Spa

Assistant Manager Operations