customer sales representative Jobs in Lahore

customer sales representative

sales manager

customer success specialist Jobs in Lahore

customer success specialist

customer support executive Jobs in Lahore

customer support executive

customer service agent

customer services manager

Aeroship Logistics

<ul><li>Are you passionate about delivering exceptional customer service and managing seamless sea freight operations?</li><li>We&rsquo;re looking for a Customer Services Manager (SEA Operations) to lead our team and ensure smooth handling of all ocean freight shipments with efficiency and care.</li><li>Key Responsibilities:</li><li>Supervise and manage customer service activities related to SEA operations.</li><li>Ensure timely booking, documentation, and shipment coordination.</li><li>Maintain strong relationships with clients, shipping lines, and overseas agents.</li><li>Monitor performance metrics and improve service levels.</li><li>Handle escalations and ensure customer satisfaction.</li><li>Requirements:</li><li>Bachelor&rsquo;s degree in Supply Chain, Logistics, or a related field.</li><li>Minimum 3&ndash;5 years of experience in sea freight customer service or operations.</li><li>Strong knowledge of international shipping and documentation procedures.</li><li>Excellent communication and leadership skills.</li><li>Ability to work under pressure and meet deadlines.</li><li>Why Join Us?</li><li>Dynamic and growth-oriented work environment.</li><li>Competitive salary and benefits.</li><li>Opportunity to lead and innovate within a professional logistics team.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs75,000.00 per monthWork Location: In person

Customer Services Manager SEA Operations

H-Verse Group of Companies

<ul><li>Answering questions about products, services, policies, pricing, delivery, etc., via phone, email, live chat or social media.</li><li>Providing accurate, timely, and helpful information.</li><li>Listening to customer complaints, identifying the problem, proposing solutions, following up until the issue is resolved.</li><li>Escalating complex or unresolved issues to higher departments or management.</li><li>Processing orders, returns, exchanges, refunds as per company policies.</li><li>Tracking orders, deliveries, ensuring customer gets what was promised.</li><li>Maintaining accurate logs of customer interactions, transactions, complaints, etc. using CRM or ticketing systems.</li><li>Updating customer information, ensuring customer database is current.</li><li>Collecting feedback from customers (surveys, direct feedback) about satisfaction, product issues etc.</li><li>Suggesting improvements to products, services, processes based on feedback.</li><li>Working with other departments (sales, logistics, technical support, billing etc.) to address customer needs, fix issues.</li><li>Escalating internal issues that affect customers.</li><li>Following company guidelines, standard operating procedures (SOPs), service level agreements (SLAs).</li><li>Ensuring compliance with legal, regulatory, data privacy standards.</li><li>Achieving KPIs (response time, resolution time, customer satisfaction scores etc.).</li><li>Preparing reports for management on customer issues, service metrics, and trends.</li><li>Keeping updated with product/service features, company offerings, promotions etc., so as to provide correct information.</li><li>Suggesting additional products or upgrades if relevant, when interacting with customers.</li><li>Sometimes helping onboard new team members; sharing best practices; mentoring juniors.</li><li>Call daily visited clients of all showroom - Call delivery clients next day of delivery and after 2 weeks and then again after a month of delivery - Call delay in delivery ETA clients daily - Make general calls to all clients about experiences - call product complaints clients once complain is resolved</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Customer Services Executive (Females)

Planlab Solutions

Please read the job details carefully before applying, as we are seeking a skilled, experienced candidate only.Location: Model Town Link Road, Lahore Shift: Afternoon (1 PM onwards, 9-hour shift)About the Role:PlanLab Solutions is seeking an experienced, competent, and highly adaptable Customer Service Manager to lead and manage support operations across multiple client projects. This role requires someone with exceptional communication skills, strong leadership qualities, and the ability to guide teams while maintaining top-tier service quality.The ideal candidate must have 1&ndash;2+ years of proven experience in customer support or service management, including hands-on expertise with CRM tools like Zendesk, Tidio, Gorgias, Slack, and other internal team management platforms.You will oversee customer support agents, ensure project-level service excellence, collaborate with international clients, and maintain smooth communication across teams and departments.Key Responsibilities:<ul><li>Lead, manage, and support customer service teams across multiple client projects.</li><li>Maintain 10/10 communication with team members, ensuring clarity, motivation, and accountability.</li><li>Oversee day-to-day support operations, ensuring timely and accurate responses across email, chat, and phone channels.</li><li>Train, mentor, and upskill support agents for quality assurance and continuous improvement.</li><li>Adapt quickly to different project requirements, tools, workflows, and client expectations.</li><li>Collaborate with internal teams using Slack and other management tools to ensure seamless workflow.</li><li>Monitor KPIs, performance metrics, and customer feedback to maintain service excellence.</li><li>Handle escalations professionally, providing effective resolutions and preventing recurrence.</li><li>Ensure CRM tools (Zendesk, Tidio, Gorgias, etc.) are utilized efficiently and maintain updated records.</li></ul>Requirements:<ul><li>Minimum 2+ years of experience in customer support, service management, or team leadership roles.</li><li>Strong command of English &mdash; written, spoken, listening, and comprehension.</li><li>Hands-on experience with Zendesk, Tidio, Gorgias, and other CRM platforms.</li><li>Proficiency in Slack and internal team management tools.</li><li>Excellent communication and interpersonal skills for leading teams and interacting with international clients.</li><li>Strong problem-solving abilities with the capacity to make decisions independently.</li><li>Ability to multitask and adapt to shifting project needs.</li><li>Comfortable managing afternoon shifts and fast-paced environments.</li><li>Strong organizational skills with attention to detail.</li></ul>Why Join Us?<ul><li>No sales targets or commission pressure &mdash; focus strictly on quality service and team leadership.</li><li>Opportunity to manage diverse international projects.</li><li>Supportive, collaborative, and growth-driven work culture.</li><li>Chance to expand your management skills and career path.</li></ul>How to Apply:Please submit your resume along with a cover letter highlighting:<ul><li>Your experience in team management</li><li>CRM tools you&rsquo;ve worked with (Zendesk, Tidio, Gorgias, etc.)</li><li>Your strengths in communication, leadership, and client handling</li></ul>Only shortlisted candidates will be contacted for further steps.seeking a skilled,Job Types: Full-time, ContractPay: From Rs50,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have managing customer service or support teams? Please describe your responsibilities in your previous role.</li><li>Which CRM and communication tools have you used (e.g., Zendesk, Tidio, Gorgias, Slack, Reamaze, Salesforce, ZohoDesk, Freshdesk )? Please list your experience with each.</li><li>What&rsquo;s one innovative idea or process improvement you introduced in your previous role that made a noticeable impact on customer experience or team efficiency?</li><li>Are you comfortable working afternoon shifts (1 PM onwards) and collaborating with international clients?</li><li>What motivates you as a manager, and how do you keep your team motivated and aligned with goals?</li><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Work Location: In person

Customer Service Manager

Zameen.com

<div>
 
 
 Job Brief:
 
 
 
 
 
 
 The Customer Service Executive will manage building reception, process and mature sales/rental leads, and achieve revenue targets by providing excellent customer service and efficient database management. This role ensures seamless coordination of property visits and enhances customer satisfaction while driving business growth.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Oversee the reception area to ensure it is welcoming and professional; greet and assist visitors, buyers, tenants, and potential clients.
 </li>
 <li>
 Handle inquiries via phone calls, emails, and other sources, qualifying and categorizing sales/rental leads based on requirements and potential.
 </li>
 <li>
 Maintain accurate records of all inquiries and update the sales/rental leads database regularly.
 </li>
 <li>
 Follow up with potential buyers/tenants, conduct property tours, negotiate terms, and close agreements.
 </li>
 <li>
 Schedule and coordinate property visits, ensuring properties are presentable and ready for viewings.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Location:
 
 Lahore
 </li>
 <li>
 
 Qualification:
 
 Graduation, Preferable Masters in Business Administration
 </li>
 <li>
 
 Experience:
 
 2-3 Years of relevant experience ( 2 Years of real estate experience is a plus)
 </li>
 </ul>
 
 
</div>

Customer Services Executive

Interwood Mobel

<div>We are looking for a detail-oriented and proactive Customer Service Executive to join our team. The ideal candidate will be responsible for handling customer complaints, ensuring timely resolution, and maintaining strong communication with both customers and internal teams. This role requires excellent coordination skills, attention to detail, and a customer-first mindset.
Requirements
Roles &amp; Responsibilities:
<ul><li>Acknowledge, document, and manage customer complaints, ensuring resolution within defined timelines.
</li><li>Communicate effectively with customers by providing regular updates throughout the complaint-handling process.
</li><li>Conduct daily follow-ups with relevant departments (complaints team, call center, and other stakeholders) to track progress on open complaints.
</li><li>Escalate complex or unresolved issues to the Complaint In-Charge for timely action.
</li><li>Share consolidated daily complaint updates with management and review service call reports to identify improvement areas.
</li><li>Generate and maintain accurate records of service calls and relevant documentation.
</li><li>Ensure timely updates and closure of service calls.
</li><li>Collaborate with internal departments to resolve complaints effectively and enhance overall customer satisfaction.
</li><li>Attend to customers both in person and over the phone, ensuring a professional, courteous, and helpful experience.</li>
</ul>
Requirements:<ul>
<li>
Bachelor&rsquo;s degree in Business Administration, Customer Service, or a related field.
</li><li>1&ndash;2 years of experience in customer service, after-sales, or complaint handling (preferred).
</li><li>Strong communication and coordination skills.
</li><li>Proficiency in MS Office and complaint management systems.
</li><li>Customer-oriented attitude with a problem-solving mindset.</li>
</ul>
Benefits<ul><li>Medical Insurance</li><li>Provident Fund</li><li>EOBI</li><li>Paid Leaves</li></ul></div>

Interwood Mobel (Pvt) Ltd.

<div>
 We are looking for a detail-oriented and proactive
 
 Customer Service Executive
 
 to join our team. The ideal candidate will be responsible for handling customer complaints, ensuring timely resolution, and maintaining strong communication with both customers and internal teams. This role requires excellent coordination skills, attention to detail, and a customer-first mindset.
 
 
 
 Requirements
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 
 <ul>
 <li>
 Acknowledge, document, and manage customer complaints, ensuring resolution within defined timelines.
 </li>
 <li>
 Communicate effectively with customers by providing regular updates throughout the complaint-handling process.
 </li>
 <li>
 Conduct daily follow-ups with relevant departments (complaints team, call center, and other stakeholders) to track progress on open complaints.
 </li>
 <li>
 Escalate complex or unresolved issues to the Complaint In-Charge for timely action.
 </li>
 <li>
 Share consolidated daily complaint updates with management and review service call reports to identify improvement areas.
 </li>
 <li>
 Generate and maintain accurate records of service calls and relevant documentation.
 </li>
 <li>
 Ensure timely updates and closure of service calls.
 </li>
 <li>
 Collaborate with internal departments to resolve complaints effectively and enhance overall customer satisfaction.
 </li>
 <li>
 Attend to customers both in person and over the phone, ensuring a professional, courteous, and helpful experience
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Customer Service, or a related field.
 </li>
 <li>
 1-2 years of experience in customer service, after-sales, or complaint handling (preferred).
 </li>
 <li>
 Strong communication and coordination skills.
 </li>
 <li>
 Proficiency in MS Office and complaint management systems.
 </li>
 <li>
 Customer-oriented attitude with a problem-solving mindset
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Medical Insurance
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 EOBI
 </li>
 <li>
 Paid Leaves
 </li>
 </ul>
</div>

Jubilee Life Insurance Company Ltd

Job description:Job description1. Must be fully aware of the products and services offered by the company.2. Identify opportunities to enhance and increase the services offered to clients.3. Educate customers regarding services and benefits.4. Maintain excellent relationships with clients through superior customer service.5. Open customer accounts by recording account information and maintaining the updated records.6. Resolve customer complaints with the help of their manager.7. Develop new relationships with potential clients to bring in new business.Job Types: Full-time, FresherPay: Rs50,000.00 - Rs100,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Sales and Marketing: 1 year (Preferred)</li></ul>Location:<ul><li>Lahore Johar Town (Preferred)</li></ul>Work Location: In person

Financial Consultant

Explore 1472+ Customer services manager in Lahore this November. Find roles across top companies and apply now to boost your career.

1472 customer services manager jobs IN Lahore

Customer Services Manager SEA Operations

Customer Services Executive (Females)

Customer Service Manager

Customer Services Executive

Customer Services Executive

Customer Services Executive

Financial Consultant