customer services specialist

ibex. Pakistan

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 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
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 O Levels/Matriculation or above
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 Excellent Written and Verbal English communication
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 Proficiency with MS Office (Particularly MS Excel and MS Word)
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 Banking Experience preferred
 
 
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 Responsibilities
 
 
 
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 Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
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 Assist customers with their items purchased through ecommerce website
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 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
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 Providing alternatives to products/items, which are not available on the ecommerce website
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 Follow standard processes and procedures when it comes to providing the resolution
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 Staying up to date with latest updates on system information, process changes and future updates
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Customer Services Specialist

TalentPop App

<div>
 Customer Support and Sales Specialist | Remote (E-commerce Success Specialist)
 
 
 Be the Strategic Face of the Brand: Support, Retain, and Grow Revenue.
 
 
 
 TalentPop App
 
 is the strategic partner to high-growth e-commerce brands, helping them optimize every customer interaction. We are looking for a hybrid, results-driven
 
 Customer Support and Sales Specialist
 
 &mdash;a role where you own the customer experience from initial contact through retention and expansion.
 
 
 This is a vital, dual-focus position for a professional who is equally adept at
 
 solving complex problems
 
 (Support) and
 
 identifying commercial opportunities
 
 (Sales). If you are motivated by providing world-class service while actively contributing to measurable revenue growth through upselling, cross-selling, and retention, we want you on our team.
 
 
 
 IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!
 
 
 
 To ensure your application is reviewed by the **Recruitment Team**, you
 
 must
 
 follow these critical steps exactly. **Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.**
 
 
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 When selecting the position during your application, please choose &ldquo;Brand Concierge&rdquo; from the list of available roles.
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 In the application form, you&rsquo;ll be asked for an application code &ndash; please enter CSSS in that field.
 
 
 </li>
 </ul>
 Your Dual-Impact Responsibilities: Support and Sales Growth
 
 
 You will bridge the gap between service and sales, directly influencing customer loyalty and revenue expansion.
 
 
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 Customer Success &amp; Retention (Support Focus)
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 Expert Problem Solving: Serve as the primary point of contact for complex customer inquiries, providing timely and accurate solutions via chat, email, and phone.
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 Service Excellence: Maintain high customer satisfaction (CSAT) scores by troubleshooting product issues, guiding users through features, and ensuring rapid resolution.
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 Proactive Support: Identify potential churn risks and implement proactive communication strategies to retain customers and drive long-term loyalty.
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 Revenue Generation &amp; Expansion (Sales Focus)
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 Opportunity Identification: Actively listen to customer needs and pain points to identify and present upsell or cross-sell opportunities for premium features, services, and expanded contracts.
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 Negotiation &amp; Closure: Manage the end-to-end sales process for qualified expansion leads, leading product demonstrations, negotiating terms, and closing deals to hit monthly revenue targets.
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 Product Education: Become a product expert, effectively articulating the ROI and value proposition of our solutions to help customers see the path to greater success.
 
 
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 What You Bring: The Service-to-Sales Skillset
 
 
 We are seeking a professional with a proven background in high-touch customer interaction and a clear sales orientation.
 
 
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 Hybrid Experience: 1+ years of proven, hands-on experience in a combined Customer Support, Customer Success, or Inside Sales role, ideally within a SaaS or E-commerce environment.
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 Communication Mastery: Exceptional professional verbal and written communication skills with the ability to maintain composure under pressure and clearly articulate value.
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 Tech Proficiency: Familiarity with CRM (e.g., HubSpot, Salesforce) and Helpdesk software (e.g., Zendesk, Intercom).
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 Metrics Driven: Motivation to meet and exceed KPIs related to both service quality (CSAT, Resolution Time) and sales revenue (Expansion Quota).
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 E-commerce Acumen: Understanding of e-commerce business operations, common challenges, and the importance of customer service in the digital retail ecosystem.
 
 
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 Our Commitment to You: Rewards and Flexibility
 
 
 We invest in specialists who are key to our customer and revenue growth.
 
 
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 Incentive Pay: Competitive base salary plus an aggressive commission structure and bonuses tied directly to expansion and retention revenue.
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 Work Flexibility: 100% permanent work-from-home setup&mdash;zero commute required.
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 Benefits: Comprehensive health coverage (HMO or monthly stipend) and generous paid time off.
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 Growth: Clear paths for career advancement into Customer Success Management, Account Management, or Senior Sales roles.
 
 
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 Technical Setup Requirements (Remote)
 
 
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 A reliable personal computer or laptop (i5 processor or modern equivalent).
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 A stable, high-speed, and reliable wired internet connection (minimum 15 Mbps download and upload speed) for crystal-clear video calls.
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 A quiet, professional workspace suitable for conducting clear, uninterrupted customer interactions.
 
 
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 </ul>
 
 Ready to turn customer service into a growth engine? Apply today to become our next E-commerce Success Specialist!
 
</div>

Customer Support and Sales Specialist

SoftSquare

<div>
 
 Job Description
 
 
 
 We are seeking a Customer Support &amp; Dispatch Specialist assist customers with inquiries, resolve issues, and ensure a positive experience. Strong communication, problem-solving skills, and a customer-centric mindset are essential.
 
 
 
 Qualification:
 
 Diploma or Bachelor&rsquo;s Degree
 
 
 
 Experience:
 
 1-2 years
 
 
 
 Responsibilities
 
 
 
 <ul>
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 Respond to customer inquiries via phone, email, chat, or social media in a professional and friendly manner.
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 Provide timely and accurate information regarding products, services, and policies.
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 Troubleshoot and resolve customer issues or escalate to the appropriate department when necessary.
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 Document customer interactions in the CRM system and track follow-up actions.
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 Identify and suggest improvements to processes to enhance the customer experience.
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 Collaborate with other team members and departments to ensure a smooth customer experience.
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 Stay updated on product and service updates to provide accurate support.
 
 
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 </ul>
 
 Requirements
 
 
 
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 Diploma or Associate&rsquo;s or Bachelor Degree
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 1-2 years of customer service experience
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 Proficiency in CRM systems
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 Strong communication skills (verbal and written)
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 Ability to resolve customer issues
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 Excellent problem-solving and multitasking abilities
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 Familiarity with customer support software and ticketing systems
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 Positive customer-focused attitude
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 Ability to work independently and as part of a team
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 Maintain professionalism in high-pressure situations
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 </ul>
</div>

Customer Support & Dispatch Specialist

GMS DIGITALS SMC PVT LTD.

Must Read the job description before applying:Job Title: Client Onboarding Specialist (Female) Location: Divine Mega 2, Ghazi Road, Opp Devsinc, Bhatta Chowk Lahore Working Hours: 9:00 AM &ndash; 6:00 PM (Monday to Friday, Saturday/Sunday Off) Salary: Starting from 80,000 PKR + Deal-closing bonus Job Type: Full-time (Urgent Hiring) - OnsiteCompany: GMS DIGITALS (https://gmsdigitals.com/)About the Role: We are seeking a motivated, detail-oriented Client Onboarding Specialist (Female) to handle all incoming WhatsApp inquiries, convert prospects into paying customers, and ensure an exceptional post-sale experience.Responsibilities:<ul><li>Respond promptly and professionally to client queries received via WhatsApp.</li><li>Understand client needs, pitch relevant services, and close sales deals to successfully onboard new clients.</li><li>Coordinate with internal teams to resolve issues and follow up on the onboarding process until completion.</li><li>Track conversion rates and suggest improvements to boost client satisfaction &amp; revenue.</li></ul>Requirements:<ul><li>Female candidates only.</li><li>Minimum 1 year of experience in client onboarding, customer support, telesales, or chat-based sales.</li><li>Excellent typing speed and command of English.</li><li>Proficient in Microsoft Office and familiar with basic CRM tools.</li></ul>Job Type: Full-time Work Location: In person Pay: Up to Rs: 80,000 PKR + Deal-closing bonusJob Type: Full-timePay: Rs80,000.00 per monthWork Location: In person

Client Onboarding Specialist (Female)

ACE Money Transfer

<div>
 
 About Us:
 
 
 
 We are a dynamic and fast-growing financial technology group headquartered in Manchester, United Kingdom, with an established presence across the UK, Europe, Canada, Australia, Pakistan, and Bangladesh. Our group, encompassing ACE Money Transfer and ACE Union, operates across two regulated verticals: Electronic Money Services (EMI) and Cross-Border Remittances.
 
 
 Through our digital platforms, including mobile apps, web portals, and APIs, we deliver a comprehensive range of regulated financial services. These include digital payments, e-wallets, electronic money issuance, prepaid cards, mobile top-ups, bill payments, and international money transfers, designed to serve both individual and business customers in over 100 countries. By leveraging cutting-edge technologies such as AI for fraud detection, automation for seamless transactions, and partnerships with global leaders like Mastercard, we provide secure, user-friendly, and accessible financial solutions that adapt to the evolving needs of a global customer base.
 
 
 As we scale our EMI and remittance operations amid 2025's fintech landscape&mdash;marked by real-time payments, embedded finance, blockchain integration, and sustainability initiatives&mdash;we are building a leadership team to drive innovation, regulatory compliance, and excellence across our dual-regulated ecosystem.
 
 
 
 Position Summary
 
 
 
 We are looking for a Product Analyst to support the enhancement of ACE&rsquo;s digital money transfer products by working closely with cross-functional teams, conducting user journey audits, and analysing user behaviour to identify improvement opportunities. The role involves testing new app and website releases, documenting product requirements, maintaining detailed product specifications, and assisting with incident logging and escalation. The Product Analyst will collaborate with internal teams to address user challenges, perform structured product research, benchmark industry standards, and provide insight-driven recommendations that contribute to optimisation, innovation, and roadmap planning. This position requires strong analytical thinking, clear communication, and a customer-focused product mindset to help deliver seamless and reliable digital experiences.
 
 
 
 Key Responsibilities
 
 
 
 
 Cross-Functional Product Support
 
 
 
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 Support cross-functional teams in Product, Design, and Development to enhance money transfer experiences and services
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 Collaborate with UI/UX designers to improve user experience across ACE's app and website
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 Participate in sprint planning and assist in coordinating tasks with technical teams
 
 
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 User Journey Audits and Testing
 
 
 
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 Perform monthly audits of the app and website by executing key use cases to ensure end-to-end reliability
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 Test new app versions and assigned tasks prior to release to validate performance, stability, and alignment with requirements
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 Provide clear testing notes, documented issues, and recommendations to the Product Specialist or Lead and IT teams
 
 
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 Data and Behaviour Analysis
 
 
 
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 Analyse user interactions, customer data, and journey behaviour to identify usability issues or performance bottlenecks and support optimisation initiatives
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 Review funnels to identify drop-offs, friction points, and areas for improvement
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 Create user cohorts and segmented funnels to understand behavioural patterns
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 Interpret user behaviour data and contribute insights that support optimising onboarding, transfers, payments, and other key journeys
 
 
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 Documentation and Reporting
 
 
 
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 Assist in preparing scope documents, Product Requirement Documents (PRDs), Business Requirement Documents (BRDs), and other supporting documentation under the guidance of the Product Lead or Product Specialist
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 Prepare, update, and maintain detailed use cases for all major product flows
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 Support in maintaining product specification documents and the consolidated Product Book by updating flows, requirements, and changes as directed
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 Document research findings or behavioural insights to support product decision-making
 
 
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 </ul>
 
 Incident Logging and Escalation
 
 
 
 <ul>
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 Attend to user escalations raised by CX or other frontline teams by performing an initial review and documenting issues
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 Log and escalate product-related incidents promptly to the Product Specialist or Product Lead
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 Coordinate with IT and QA teams as needed and support the resolution process by providing clear context, replication steps, and validation
 
 
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 Collaboration and Coordination
 
 
 
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 Collaborate with Compliance, CX, Marketing, and other internal teams to gather feedback, understand user challenges, and support product initiatives
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 Ensure accurate and structured communication of findings, testing outcomes, and analysis insights to Product Specialists and the Product Lead
 
 
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 </ul>
 
 Product Research, Insights, and Innovation
 
 
 
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 Conduct research on customer behaviour, market trends, and competitor offerings to support product improvement and strategic planning
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 Perform exploratory data reviews to identify patterns, user needs, and friction points that inform product enhancements
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 Benchmark ACE&rsquo;s mobile app and website against leading fintech and remittance platforms to identify innovation and UX improvement opportunities
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 Generate insight-driven recommendations for enhancements, new features, and optimisation experiments
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 Validate hypotheses through user feedback, usability testing, A/B tests, and funnel behaviour analysis
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 Summarise key research findings and innovation opportunities for the Product Lead or Specialist to support roadmap decisions
 
 
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 </ul>
 
 Skills And Competencies
 
 
 
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 Analytical thinking: Ability to interpret data and user behaviour to support product decisions
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 Communication: Comfort presenting ideas and findings to technical and non-technical colleagues
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 Team Collaboration: Works well in a team environment and enjoys cross functional collaborations
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 Problem Solving: Keen to investigate problems and suggest practical solutions.
 </li>
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 Product Mindset: Enthusiastic about improving customer experience through digital products
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 Basic UI/UX Understanding: A general awareness of good design and user friendly digital journeys
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 Proficiency with Postman for API testing and validation
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 Ability to write and execute SQL queries for data extraction and analysis
 
 
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 </ul>
 
 Basic Qualifications
 
 
 
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 Bachelor&rsquo;s degree in Business, Computer Science, Design, or a related field
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 02 years of experience in a product, business analysis, or tech-related role
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 Additional benefit for candidates with an interest or exposure to fintech, remittance, or digital payment systems
 
 
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 </ul>
 Powered by JazzHR
 
 
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</div>

Product Analyst

Unisoftwares Pakistan

Key Responsibilities &ndash; Client Retention Specialist<ul><li>Manage and nurture relationships with existing customers to ensure high satisfaction and long-term retention</li><li>Proactively engage customers approaching renewal to prevent churn and address concerns in advance</li><li>Identify at-risk accounts and implement effective retention strategies to minimize cancellations</li><li>Conduct regular follow-ups through calls, emails, and CRM touchpoints</li><li>Understand customer needs and recommend suitable upgrades or add-on services</li><li>Drive revenue growth through upselling and cross-selling opportunities</li><li>Meet assigned retention, renewal, and upsell targets</li><li>Handle objections, complaints, and service-related issues in a professional and timely manner</li><li>Coordinate with Technical and Operations teams to resolve customer issues efficiently</li><li>Maintain accurate and up-to-date records of customer interactions, renewals, and upsells in the CRM</li><li>Gather customer feedback and share insights with management for service improvement</li><li>Ensure compliance with company policies and communication standards</li><li>Prepare periodic reports on retention performance, churn rates, and upsell revenue</li></ul>What We Offer<ul><li>Competitive base salary plus commission</li><li>Career growth and advancement opportunities</li><li>Shift timings: 7:00 PM &ndash; 4:00 AM</li><li>Interested candidates may send their resume to hr@unisoftwares.com or share it via WhatsApp at 0301-9069539</li></ul>Job Type: Full-timePay: Rs140,000.00 per monthAbility to commute/relocate:<ul><li>Lahore Johar Town: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Are you comfortable working night shift? </li></ul>Experience:<ul><li>client retention : 2 years (Required)</li></ul>Work Location: In person

Client Retention Specialist

DYNAMIC SOLUTIONS

your skills. Your value. Your salary &ndash; You decide!Job Opportunity: Sales SpecialistCompany: Dynamic Solutions-(Media Wolf)Location: Shairsha Road Garden Town, LahoreAbout Us:Dynamic Solutions delivers tailored BPO services across customer support, tech support, telemarketing, and back-office operations. As part of our diverse portfolio, includes Media Wolf TV(USA)&mdash;providing seamless access to global content through one smart, customer-centric platform for our USA customers.Website: https://dynamicsols.com/Website: https://mediawolf.tv/What You&rsquo;ll Do:-Engage with referrals from our current customer network-Build rapport with leads and understand their viewing needs-Present Media Wolf TV&rsquo;s features and benefits clearly-Close deals with a consultative, non-pushy sales approach-Maintain lead data and progress using CRM tools-Collaborate with the customer support team for after-sales follow-upWhat We&rsquo;re Looking For:-Strong interpersonal and client handling skills-Sales experience in BPO or tech industry preferred-Excellent English communication and persuasion abilities-Familiarity with U.S. market culture is a plus-Self-driven, with a results-oriented mindsetWhat We Offer:-Competitive salary (based on experience)-Performance-based incentives-Paid training on Media Wolf TV-9-hour shift (Mon&ndash;Fri)-Prayer room + Namaz breaks-Food &amp; fuel allowance-Onsite gym &amp; entertainment zone-Relaxation areas &amp; birthday celebrations-Festival &amp; annual trip events-Marriage bonus &amp; Umrah reward program-Paid leave &amp; employee recognition-Loan &amp; advance facility-Referral bonuses &amp; internal promotions-A culture where work feels like homeApply: recruiter@dynamicsols.comWhatsApp: 0340-0003008Job Type: Full-timePay: Rs100,000.00 - Rs200,000.00 per monthWork Location: In person

Telesales Specialist

Explore 1044+ Customer services specialist in Lahore Pakistan this January. Find roles across top companies and apply now to boost your career.