customer service representative Jobs in Pakistan

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ibex. Pakistan

<div>
 Product Support Technicians are information technology (IT) professionals who provide technical support to internal/external users and clients as required. The Product Support Technician will be required to solve basic technical problems and provide support to resolve network, systems and software relating issues/requests. The goal is to make sure that customer experience value is maintained to meet the organizational goals.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or above Degree in Information Technology, Computer Science or related field
 </li>
 <li>
 Experience in ServiceDesk, Access, Incident, Change, Problem Management and IT Infrastructure will be preferred
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Technical writing skills
 </li>
 <li>
 Problem-solving maven adept at quickly dissecting an issue into its component parts and identifying the root cause or opportunity
 </li>
 <li>
 Excellent prioritization skills - ability to multi-task and work well under pressure and adjust work accordingly, often against tight deadlines and without continued direct supervision
 </li>
 <li>
 ServiceDesk/CRM/ITSM tools experience preferred
 </li>
 <li>
 Ability to comprehend Native North American, British or Neutral Language Accents
 </li>
 <li>
 High energy, self-starter with bias for action and sense of urgency to deliver results
 </li>
 <li>
 Basic knowledge of ITIL Framework
 </li>
 <li>
 Knowledge of fundamental operations of relevant software, hardware and other equipment
 </li>
 <li>
 Attentive to customer concerns and render services with positive attitude
 </li>
 <li>
 Proactively identifying process improvement opportunities and ability to communicate to the management with evidence and data
 </li>
 <li>
 Available to work in Flexible shift timings
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Tackle issues and service requests reported via calls
 </li>
 <li>
 Diagnose and resolve issues and requests, reported through emails
 </li>
 <li>
 Carefully follow through the email threads and manage them in Outlook shared mailbox
 </li>
 <li>
 Respond with proficient technical writing skills
 </li>
 <li>
 Accurately maintaining the log and track of reported issues and requests via unique tickets
 </li>
 <li>
 Assignment of tickets to correct teams
 </li>
 <li>
 Ensure completing the cycle of tickets (open to end)
 </li>
 <li>
 Managing/troubleshooting user accounts, user-permissions, ceasing user accounts and rights on corporate resources by applying group policies
 </li>
 <li>
 Troubleshooting Level-1 (preliminary diagnosis) of issues on Windows and Mac OS
 </li>
 <li>
 Dealing with minor Microsoft Outlook issues and providing support to users with email configuration settings on the exchange
 </li>
 <li>
 Providing/troubleshooting VPN services for remote users
 </li>
 <li>
 Providing onsite and remote help using VNC/Team Viewer utility
 </li>
 <li>
 Dealing with desktop support issues i.e. Application issues (Microsoft Office applications, client provided applications, in-house developed applications), ensuring and applying essential updates &amp; fixes
 </li>
 <li>
 Basic knowledge of Networks (IP related issues, router/hub/switch related issues, using network commands to troubleshoot, ping, nslookup, ipconfig, tracert, circuits, topologies, routing protocols)
 </li>
 <li>
 Windows/Linux/Mac OS multiple flavors basic knowledge (Windows Server edition/Win 10/Ubuntu/Monterey etc.)
 </li>
 </ul>
</div>

Customer Services Specialist

<div>
 We are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude. This role requires you to be a keyboard whizz with intellect &ndash; the one who instantly comes up with solutions to deliver an outstanding customer experience.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Must have at least 40 WPM
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 90,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Assist customers with their items purchased through the e-commerce website
 </li>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
 </li>
 <li>
 Maintain swift responses to customers through email and/or chat
 </li>
 <li>
 Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
 </li>
 <li>
 Document each customer query as well as the resulting solution
 </li>
 <li>
 Provide alternatives to products/items, which are not available on the e-commerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing resolutions
 </li>
 <li>
 Stay up to date with the latest updates on system information and process changes
 </li>
 <li>
 Able to deal with objections and handle customer pushbacks
 </li>
 </ul>
</div>

<div>
 Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
 
 
 
 Qualifications
 
 
 
 
 Why Start Your Career At ibex.?
 
 
 
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 What We Seek In You
 
 
 
 <ul>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 O Levels/Matric or above
 </li>
 <li>
 Excellent English Written and Verbal Communication
 </li>
 <li>
 American or neutral accent
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Must be alteast 18 Years old and hold valid CNIC.
 
 
 </li>
 </ul>
 
 Learning And Takeaways
 
 
 
 Here @ ibex. we will help build you!
 
 
 <ul>
 <li>
 Unlimited exposure
 </li>
 <li>
 A chance to polish your skills
 </li>
 <li>
 A great learning environment
 </li>
 <li>
 Ample experience to build a future path for yourself
 </li>
 <li>
 An opportunity to operate with a highly trained and diversified network of people
 
 
 </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 100,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
 </li>
 <li>
 Collaborate and build relationships with customers to strengthen service competitiveness
 </li>
 <li>
 Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
 </li>
 <li>
 Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
 </li>
 </ul>
</div>

Customer Services Specialist - International

Telelinkz

Inbound Sales Specialist - Night Shift (On-Site)Location: Johar Town, Lahore Job Type: Full-Time Salary: Rs. 100,000 - Rs. 350,000 per monthWe are hiring a driven and customer-oriented Inbound Sales Specialist for our on-site night shift team. This role is ideal for individuals who excel in communication, enjoy engaging with customers, and have the ability to convert inquiries into successful sales opportunities.As an Inbound Sales Specialist, you will manage incoming calls, messages, and leads, understand customer requirements, and recommend the most suitable products or services while ensuring an excellent customer experience.Key Responsibilities:<ul><li>Handle inbound customer calls, chats, and inquiries professionally</li><li>Identify customer needs and recommend suitable solutions</li><li>Convert incoming leads into confirmed sales</li><li>Build positive relationships and deliver exceptional customer service</li><li>Provide clear information regarding products, pricing, and services</li><li>Maintain accurate records of customer interactions and sales activities</li><li>Coordinate with sales and marketing teams to achieve targets</li></ul>Requirements:<ul><li>Previous experience in sales, customer support, or a related role preferred</li><li>Strong verbal communication and interpersonal skills</li><li>Ability to understand customer needs and close sales confidently</li><li>Basic computer knowledge; CRM experience is an advantage</li><li>Self-motivated, energetic, and target-oriented mindset</li><li>Must be available for on-site night shift work</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Professional and supportive work environment</li><li>Career growth and advancement opportunities</li><li>Performance-driven culture with rewarding incentives</li></ul>If you are passionate about sales and enjoy helping customers find the right solutions, we&rsquo;d love to hear from you.Job Type: Full-timePay: Rs110,000.00 - Rs300,000.00 per monthApplication Question(s):<ul><li>Do you have 1 year of experience of ATNT, Spectrum?USA telecom Compaign?</li></ul>Work Location: In person

Inbound telecom sales agents -USA

JazzCash

<div>Title: Specialist Strategic Partnerships &amp; Partner Relationship Management 
Grade: L1 
Location: Islamabad 
Last Date to Apply: 5th April 2026
What is Specialist Strategic Partnerships &amp; Partner Relationship Management?
JazzCash is looking for a motivated individual to join our B2G team as a Specialist &ndash; Strategic Partnerships &amp; Partner Relationship Management. This is a sales‑driven role focused on onboarding Armed Forces and affiliated companies to JazzCash services, driving new account activations, and managing those relationships for long‑term growth.
What does Specialist Strategic Partnerships &amp; Partner Relationship Management do?
Key Responsibilities<ul><li>
Sales &amp; Onboarding: Bring in new accounts from Armed Forces and affiliated companies, ensuring smooth onboarding to JazzCash&rsquo;s digital payment solutions.</li><li>
Account Management: Build lasting relationships with partners, act as their main contact, and ensure their needs are met after onboarding.</li><li>
Growth Focus: Promote JazzCash services such as prepaid connections and JazzCash wallets, driving adoption and usage.</li><li>
Collaboration: Work with internal teams (product, marketing, legal, compliance) to deliver tailored solutions.</li><li>
Support Deals: Assist in contract discussions and ensure compliance with company policies and regulations.</li></ul>
JazzCash is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees. 
Requirements 
What are we looking for and what does it require to be Specialist Strategic Partnerships &amp; Partner Relationship Management?
Qualifications<ul><li>
Bachelor&rsquo;s degree in Business, Telecom, Finance, Public Policy, or related field.</li><li>
 Graduates and above encouraged to apply.</li><li>
Strong communication and relationship‑building skills.</li><li>
Interest in sales, partnerships, and digital financial services.</li></ul> 

Benefits 
Why Join JazzCash?
As one of the largest digital financial services providers in Pakistan, our objective is to continue to change the lives of our 57 million customers for the better. 
Recognized as one of the leading employers in the country, JazzCash epitomizes the philosophy that each JazzCash employee is passionately living a better life every day, inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development. 
Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer obsession. 
This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.</div>

Specialist Strategic Partnerships & Partner Relationship Management

<div>
 
 
 Title:
 
 Specialist Strategic Partnerships &amp; Partner Relationship Management
 
 
 Grade:
 
 L1
 
 
 Location:
 
 Islamabad
 
 
 Last Date to Apply:
 
 5th April 2026
 
 
 
 
 
 What is Specialist Strategic Partnerships &amp; Partner Relationship Management?
 
 
 
 JazzCash is looking for a motivated individual to join our B2G team as a Specialist - Strategic Partnerships &amp; Partner Relationship Management. This is a sales‑driven role focused on onboarding Armed Forces and affiliated companies to JazzCash services, driving new account activations, and managing those relationships for long‑term growth.
 
 
 
 
 What does Specialist Strategic Partnerships &amp; Partner Relationship Management do?&nbsp;
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Sales &amp; Onboarding:
 
 Bring in new accounts from Armed Forces and affiliated companies, ensuring smooth onboarding to JazzCash's digital payment solutions.
 </li>
 <li>
 
 Account Management:
 
 Build lasting relationships with partners, act as their main contact, and ensure their needs are met after onboarding.
 </li>
 <li>
 
 Growth Focus:
 
 Promote JazzCash services such as prepaid connections and JazzCash wallets, driving adoption and usage.
 </li>
 <li>
 
 Collaboration:
 
 Work with internal teams (product, marketing, legal, compliance) to deliver tailored solutions.
 </li>
 <li>
 
 Support Deals:
 
 Assist in contract discussions and ensure compliance with company policies and regulations.
 
 </li>
 </ul>
 
 
 JazzCash is an equal opportunity employer. We celebrate, support, and thrive on diversity and&nbsp; are committed to creating an inclusive environment for all employees.
 
 
 
 
 
 Requirements
 
 
 
 
 
 What are we looking for and what does it require to be Specialist Strategic Partnerships &amp; Partner Relationship Management?
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Telecom, Finance, Public Policy, or related field.
 </li>
 <li>
 &nbsp;Graduates and above encouraged to apply.
 </li>
 <li>
 Strong communication and relationship‑building skills.
 </li>
 <li>
 Interest in sales, partnerships, and digital financial services.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 
 Why Join JazzCash?
 
 
 
 As one of the largest digital financial services providers in Pakistan, our objective is to continue to change the lives of our 57 million customers for the better.
 
 
 &nbsp;
 
 
 Recognized&nbsp;as one of the leading employers in the country, JazzCash epitomizes the philosophy that each JazzCash&nbsp;employee is passionately living a better life every day, inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
 
 
 &nbsp;
 
 
 Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer obsession.
 
 
 &nbsp;
 
 
 This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.
 
</div>

IRG Global Technologies

<div>
 sales
 
 
 Billing Specialist
 
 
 48 Commercial Plaza, Cavalry Ground Extension, Lahore
 
 
 Join our team at IRG Global, a leading Internet Service Provider, as a Billing Specialist. In this role, you will be responsible for managing the billing process for our internet services, ensuring accuracy, efficiency and exceptional customer service. Your primary duties will include generating invoices, reconciling accounts, handling billing inquiries and collaborating with internal teams to address billing-related issues. The ideal candidate will have a keen eye for detail, strong analytical skills and excellent communication abilities. If you are passionate about delivering outstanding service and thrive in a fast-paced environment, we encourage you to apply.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Generate accurate invoices for internet services provided to customers.
 </li>
 <li>
 Reconcile billing statements and accounts receivable to ensure accuracy and completeness.
 </li>
 <li>
 Handle billing inquiries and resolve customer concerns in a timely and professional manner.
 </li>
 <li>
 Collaborate with customer support, sales, and finance teams to address billing-related issues and discrepancies.
 </li>
 <li>
 Identify opportunities to improve billing processes and systems to enhance efficiency and accuracy.
 </li>
 <li>
 Stay informed about industry regulations and best practices related to internet service billing.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in accounting, finance, or a related field preferred.
 </li>
 <li>
 Proven experience in billing, accounting, or financial analysis, preferably in the telecommunications or internet service provider industry.
 </li>
 <li>
 Strong attention to detail and accuracy in data entry and analysis.
 </li>
 <li>
 Excellent communication skills, both written and verbal with the ability to interact professionally with customers and colleagues.
 </li>
 <li>
 Proficiency in Microsoft Excel and other billing software systems.
 </li>
 <li>
 Ability to work independently and as part of a team in a fast-paced environment.
 </li>
 <li>
 Strong problem-solving skills and the ability to handle challenging situations with patience and empathy.
 </li>
 <li>
 Knowledge of billing regulations and compliance standards in the telecommunications industry is a plus.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Billing Processes: Solid understanding of billing processes and procedures, including invoice generation, account reconciliation and billing dispute resolution.
 </li>
 <li>
 Customer Service: Ability to provide exceptional customer service and resolve billing inquiries and concerns promptly and professionally.
 </li>
 <li>
 Analytical Skills: Strong analytical skills to identify billing discrepancies, analyze billing data and propose solutions for process improvement.
 </li>
 <li>
 Communication: Excellent communication skills to effectively communicate with customers and internal teams regarding billing issues and resolutions.
 </li>
 <li>
 Adaptability: Ability to adapt to changing priorities and work effectively in a dynamic environment.
 </li>
 <li>
 Compliance Knowledge: Familiarity with billing regulations and compliance standards in the telecommunications industry.If you possess these skills and are eager to contribute to a dynamic team in the internet service provider industry, we invite you to apply for the Billing Specialist position at IRG Global. Note: It&rsquo;s an onsite job with Evening Shift.
 
 
 </li>
 </ul>
 
 Salary
 
 
 
 70k uncapped commissionsApply to this job!
</div>

Billing Specialist

Explore 3971+ Customer services specialist in Pakistan this May. Find roles across top companies and apply now to boost your career.

3971 customer services specialist jobs In Pakistan

Customer Services Specialist

Customer Services Specialist

Customer Services Specialist - International

Inbound telecom sales agents -USA

Specialist Strategic Partnerships & Partner Relationship Management

Specialist Strategic Partnerships & Partner Relationship Management

Billing Specialist