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customer services supervisor (air arabia dammam - ksa) Jobs in Ad Dammam

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inside sales executive

customer services supervisor air arabia dammam ksa

Air Arabia

<div>
 
 Job Purpose
 
 
 
 To assist the Airport Manager in managing, monitoring, and reviewing daily activities in the respective station, ensuring safety, security, on-time performance, efficiency, and smooth workflow in line with the Company&rsquo;s policies and regulatory requirements.
 
 
 Also, to employ effective relations with civil aviation, GHAs and GSAs to facilitate daily operations and achieve best results with least costs.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Assists the Airport Manager in monitoring the Operational and Security functions; ensures timely facilitation and smooth operation of daily activities as per Air Arabia policies and procedures laid down in the stations&rsquo; operation manual.
 </li>
 <li>
 Conducts briefings/debriefings, and monitors ramp, check-in, safety, and security matters ensuring they are handled in accordance with operational procedures; reports deviations and delays to Airport Manager to resolve accordingly
 </li>
 <li>
 Liaises with Airport Manager, Flight Operations, and MCC to handle AOG, emergencies, technical delays, disruptions and service recovery.
 </li>
 <li>
 Reports to the &ldquo;Airport Manager&rdquo; and Head Office all incidents/accidents using the appropriate agreed formats and proper communication channel.
 </li>
 <li>
 Ensures all &ldquo;Dangerous Goods&rdquo; related incidents are reported to respective local authorities and the headquarters immediately.
 </li>
 <li>
 Issues instructive plan to all handling agent staff, supports them provide efficient passenger service, and guides them in critical complex situations.
 </li>
 <li>
 Ensures appropriate information is provided to the local authority if required and that all advisories or circulars received from Ground Operations are communicated to all relevant personnel.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 <ul>
 <li>
 Ensures adherence of handling agents to Company&rsquo;s policies and procedures and regulatory requirements.
 </li>
 <li>
 Reports non-compliance to Airport Manager for corrective measure.
 </li>
 <li>
 Monitors the GHAs, GSAs, service level agreements to ensure best benefit, this includes: performance, payments, meetings, and communication; recommends enhancements and changes as necessary to protect the financial interest and corporate image of Air Arabia at all times.
 </li>
 <li>
 Utilizes delay and performance reports and data analysis to monitor customer service and payments, highlight trends, and identify gaps aiming for improvement and solving recurring problems.
 </li>
 <li>
 Monitors the baggage handling system and traces lost luggage on daily basis. Conducts necessary investigations to resolve customers&rsquo; complaints; compiles necessary reports and forwards to Airport Manager accordingly.
 </li>
 <li>
 Supports Quality Assurance/ Safety/Security Departments in the audit checks ensuring adherence of respective staff to corresponding standards and set measures and timely closure of findings.
 </li>
 <li>
 Monitors the collections from Excess Baggage, Go Show, Wheelchair, and Seat Sales and reports to Airport Manager any deficiencies; achieves target and provides excellent services.
 </li>
 <li>
 Provides Airport Manager/Head Office with necessary reports such as Flight Handling Reports, Disruption Reports; Incidents/Accidents Reports, and Customer Complaints Reports, etc.
 </li>
 <li>
 Deputizes the Airport Manager in his/her absence.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 Bachelor degree in Management/Administration or equivalent from a recognized university, alternately a diploma in a related field combined with necessary working experience.
 </li>
 <li>
 Basic Airport safety and security procedures and regulations trainings are a must.
 </li>
 <li>
 &ldquo;IATA Dangerous Goods Regulations&rdquo;, &ldquo;Passenger Handling&rdquo;, and &ldquo;Ground Operations Procedures&rdquo; trainings or certificates are a must for this role.
 </li>
 <li>
 Proficient in &ldquo;Passenger Handling System&rdquo; and &ldquo;Departure Control System&rdquo; (DCS).
 </li>
 <li>
 Proficient in Microsoft Office suite, Internet, Web Search.
 </li>
 <li>
 Good written and verbal communication skills, reports writing, etc.
 </li>
 <li>
 Good in English Language, Arabic Language may be conditional for certain regions.
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 3-5 years of relevant working experience in Airlines/Aviation/GHA industry in passenger/ground handling.
 </li>
 <li>
 Must have a minimum of 2 years of experience in a supervisory role leading a team of a station with departure/arrival flights; experience with low cost airline is a plus.
 </li>
 <li>
 Very good knowledge in IATA/ Civil Aviation Authorities and Regulatory Bodies&rsquo; rules and regulations pertaining to Ground Handling working procedures and operating standards, GHAs, GSAs, etc.
 </li>
 <li>
 Experienced in one or more of the following: Passenger Handling, Cargo, Ramp, Dispatch, DGR, and Load Control.
 </li>
 <li>
 Capable of building ties and relationships in Aviation Industry and Markets; to build credibility quickly.
 </li>
 <li>
 Capable for implementing policies, procedures, and manuals in line with standards and regulations.
 </li>
 <li>
 Familiar with QA/Safety/Security/Audit procedures and practices affecting Ground Operations.
 </li>
 <li>
 Composed, self-confident and focused, capable of handling emergencies with control.
 </li>
 <li>
 Proven skills in analyzing data, identifying pitfalls and recommending solutions.
 </li>
 <li>
 Possesses effective time management, problem solving and decision making skills.
 </li>
 <li>
 Dynamic with high accuracy and attention to details.
 </li>
 </ul>
</div>

Customer Services Supervisor (Air Arabia Dammam - KSA)

DP World

<div>
 
 
 We&rsquo;re Hiring: Executive &ndash; Inside Sales | DP World Logistics
 
 
 
 
 
 
 📍
 
 Location: Dammam, Saudi Arabia
 
 
 
 
 
 
 DP World Logistics is looking for a driven
 
 Executive &ndash; Inside Sales
 
 to support our
 
 KSA business unit
 
 and contribute to revenue growth through strong commercial execution, fast quotation turnaround, and close collaboration with internal and external stakeholders.
 
 
 If you&rsquo;re passionate about logistics, sales operations, and working in a fast-paced, global environment &mdash; we&rsquo;d love to hear from you.
 
 
 
 
 
 🔹 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Prepare and manage quotations on behalf of the DP World Logistics commercial team
 </li>
 <li>
 Own and execute the quotation and contract process with relevant stakeholders
 </li>
 <li>
 Acquire and develop SME customers across freight, warehousing, and customs brokerage services
 </li>
 <li>
 Coordinate with internal teams, DP World global offices, and external logistics partners
 </li>
 <li>
 Maintain accurate and timely updates in CRM systems
 </li>
 <li>
 Develop analytical reports and dashboards (e.g., quote tracker, pipeline, performance, hit rate, campaigns)
 </li>
 <li>
 Support frontline sales with order issue resolution, account registration, invoicing, and shipment challenges
 </li>
 <li>
 Act as a key support partner to Account Owners during market activities
 </li>
 </ul>
 
 
 
 
 🔹 What We&rsquo;re Looking For
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Supply Chain, Logistics, or a related field
 </li>
 <li>
 Understanding of logistics services (freight forwarding, warehousing, customs brokerage)
 </li>
 <li>
 Strong commercial acumen with experience in pricing, quotations, and contract processes
 </li>
 <li>
 Proven ability to build and manage SME customer relationships
 </li>
 <li>
 Experience using CRM systems and MS Office
 </li>
 <li>
 Strong analytical, problem-solving, and communication skills
 </li>
 <li>
 Detail-oriented, organized, and comfortable working in a fast-paced environment
 </li>
 <li>
 Fluency in English is required; Arabic is an advantage
 </li>
 </ul>
 
 
 
 
 🔹 Why DP World?
 
 
 
 
 
 At DP World, we
 
 prioritize customers, collaborate to win, deliver growth, adapt and evolve, and build for a better future
 
 . You&rsquo;ll be part of a global organization that values innovation, safety, sustainability, and people development.
 
 
 
</div>

Inside Sales Executive

Al Khayyat Investments (AKI)

<div>
 
 
 Job Title:
 
 
 
 
 
 
 
 Key Account Manager (KAM) &ndash; Small Domestic Appliances
 
 
 
 
 Location:
 
 Kingdom of Saudi Arabia (Riyadh / Jeddah / Dammam)
 
 
 
 
 
 
 Job Purpose:
 
 
 
 The Key Account Manager is responsible for driving sales growth, distribution expansion, and strategic partnerships across key retail and e-commerce customers in the Small Domestic Appliances (SDA) category. The role focuses on Joint Business Planning (JBP), execution excellence, trade investment optimization, and long-term account development within the Saudi market.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Account Management &amp; Growth
 
 
 <ul>
 <li>
 Manage and grow key accounts across Modern Trade, and strategic partners in KSA.
 </li>
 <li>
 Own commercial negotiations, annual agreements, and Joint Business Plans (JBP).
 </li>
 <li>
 Deliver sell-in and sell-out targets, ensuring sustainable growth and profitability.
 </li>
 <li>
 Drive distribution expansion, SKU productivity, and range optimization.
 </li>
 </ul>
 
 
 Commercial &amp; Financial Ownership
 
 
 <ul>
 <li>
 Prepare and manage account forecasts, budgets, and phasing plans.
 </li>
 <li>
 Control trade spends, margins, and ROI, in line with company targets.
 </li>
 <li>
 Monitor pricing architecture, promotions, and competitive benchmarks.
 </li>
 <li>
 Ensure accuracy in forecast vs. actuals, identifying gaps and corrective actions.
 </li>
 </ul>
 
 
 Execution Excellence
 
 
 <ul>
 <li>
 Ensure in-store excellence: visibility, availability, merchandising, planogram compliance, and POS execution.
 </li>
 <li>
 Drive new product launches (NPDs) with strong execution plans and post-launch reviews.
 </li>
 <li>
 Coordinate promotions, campaigns, and seasonal activations (Ramadan, Back-to-School, White Friday, etc.).
 </li>
 <li>
 Work closely with field teams and merchandisers to ensure execution quality.
 </li>
 </ul>
 
 
 E-commerce &amp; Omnichannel
 
 
 <ul>
 <li>
 Support growth across online retailers and D2C platforms.
 </li>
 <li>
 Collaborate on online assortment, content readiness, reviews, and campaign planning.
 </li>
 <li>
 Monitor OOS, MSLs, and fulfilment KPIs to protect online availability.
 </li>
 </ul>
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work closely with Marketing, Supply Chain, Finance, and Operations teams.
 </li>
 <li>
 Align internally on forecasting, stock planning, and campaign readiness.
 </li>
 <li>
 Contribute to market insights, customer feedback, and competitor intelligence.
 </li>
 </ul>
 
 
 
 
 
 Key Competencies &amp; Skills:
 
 
 <ul>
 <li>
 Strong commercial acumen and negotiation skills
 </li>
 <li>
 Solid understanding of SDA categories (Kitchen, Cleaning, Cooling, Personal Care, etc.)
 </li>
 <li>
 Experience in Joint Business Planning and data-driven decision making
 </li>
 <li>
 Hands-on, execution-focused mindset
 </li>
 <li>
 Strong communication and stakeholder management
 </li>
 <li>
 Comfortable working in a fast-paced, matrix organization
 </li>
 </ul>
 
 
 
 
 
 Education &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, or related field
 </li>
 <li>
 5&ndash;8 years of Key Account Management experience in Consumer Electronics / SDA / FMCG
 </li>
 <li>
 Proven experience managing major retailers in KSA
 </li>
 <li>
 Omnichannel exposure (offline + online) is a must
 </li>
 </ul>
 
 
</div>

Key Account Manager

ZRVS

<div>
 
 Job Title: Dental Assistant
 
 
 
 
 Location:
 
 Dammam, Saudi Arabia
 
 
 
 Industry:
 
 Healthcare / Dental Clinic / Medical Center
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 Employer:
 
 Reputed Medical Center
 
 
 
 Prometric:
 
 
 Not Required
 
 
 
 
 Job Summary
 
 
 
 A reputed medical center in
 
 Dammam, Saudi Arabia
 
 is urgently hiring a
 
 Dental Assistant
 
 to support dentists during clinical procedures and ensure smooth operation of the dental clinic. Candidates without Saudi Prometric are welcome to apply.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Assist dentists during dental examinations and procedures.
 </li>
 <li>
 Prepare treatment rooms and sterilize dental instruments.
 </li>
 <li>
 Handle patient records and appointment scheduling.
 </li>
 <li>
 Maintain infection control and clinic hygiene standards.
 </li>
 <li>
 Prepare dental materials and assist with chairside procedures.
 </li>
 <li>
 Ensure availability of dental supplies and equipment.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Diploma / Certificate in Dental Assisting or relevant healthcare field.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Previous experience as a Dental Assistant preferred.
 
 
 </li>
 </ul>
 
 Salary &amp; Working Hours
 
 
 
 <ul>
 <li>
 Basic Salary: SAR 3,000+
 </li>
 <li>
 Overtime: 2 hours daily (Approx. SAR 500&ndash;800 OT monthly)
 </li>
 <li>
 Duty Hours: 10 Hours + 2 Hours OT
 </li>
 <li>
 Food: Included in salary
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Employer-provided facilities &amp; benefits.
 </li>
 <li>
 Medical insurance (as per Saudi labor law).
 </li>
 <li>
 Deployment within 20 days.
 
 
 </li>
 </ul>
 
 How To Apply
 
 
 
 Interested candidates may contact for
 
 immediate processing
 
 .
 
 
 Skills: dentists,healthcare,clinic,dental materials,appointment scheduling,dental assisting
</div>

Dental Assistant

Abdullah Al Othaim Investment Co.

<div>
 
 
 Senior Marketing Specialist
 
 
 
 
 Company:
 
 Abdullah Al Othaim Investment Co.
 
 
 
 Location:
 
 Dammam, Eastern Province, Saudi Arabia
 
 
 
 Workplace Type:
 
 On-site
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 Seniority Level:
 
 Mid&ndash;Senior Level
 
 
 
 Industries:
 
 Real Estate, Financial Services
 
 
 
 Job Function:
 
 Marketing
 
 
 
 Job Summary
 
 
 
 The Senior Marketing Specialist plays a key role in planning, executing, and optimizing integrated marketing initiatives that support brand positioning, commercial objectives, and revenue growth across the Company&rsquo;s investment portfolio. The role requires a strong balance between strategic thinking and hands-on execution, with close coordination across internal stakeholders and external partners.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop and execute marketing plans and campaigns aligned with business objectives and brand guidelines.
 </li>
 <li>
 Manage end-to-end campaign execution across digital, offline, and on-ground channels.
 </li>
 <li>
 Conduct market research, competitor analysis, and customer insights to inform marketing strategies.
 </li>
 <li>
 Coordinate with internal stakeholders (Business Units, Sales, Leasing, Operations) to ensure alignment and timely delivery.
 </li>
 <li>
 Oversee content creation for marketing materials, presentations, digital assets, and promotional collateral.
 </li>
 <li>
 Manage relationships with external agencies, vendors, and service providers, ensuring quality and cost efficiency.
 </li>
 <li>
 Monitor campaign performance, analyze KPIs, and prepare performance reports with actionable insights.
 </li>
 <li>
 Support brand management initiatives to ensure consistent messaging across all touchpoints.
 </li>
 <li>
 Assist in budget planning, tracking, and optimization of marketing spend.
 </li>
 <li>
 Stay updated on market trends, consumer behavior, and emerging marketing technologies.
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business Administration, Communications, or a related field.
 </li>
 <li>
 5&ndash;8 years of progressive experience in marketing roles, preferably within Real Estate, Financial Services, or diversified investment environments.
 </li>
 <li>
 Proven experience in managing integrated marketing campaigns and working with cross-functional teams.
 </li>
 <li>
 Strong analytical skills with the ability to interpret data and translate insights into actions.
 </li>
 <li>
 Excellent communication, presentation, and stakeholder management skills.
 </li>
 <li>
 Proficiency in digital marketing tools, analytics platforms, and MS Office applications.
 </li>
 <li>
 Fluency in English is required; Arabic is a strong advantage.
 </li>
 </ul>
 
 
 Competencies &amp; Skills
 
 
 <ul>
 <li>
 Strategic marketing thinking
 </li>
 <li>
 Campaign management &amp; execution
 </li>
 <li>
 Market research &amp; data analysis
 </li>
 <li>
 Vendor &amp; agency management
 </li>
 <li>
 Budget control &amp; ROI optimization
 </li>
 <li>
 Strong attention to detail and execution discipline
 </li>
 <li>
 Ability to manage multiple priorities in a fast-paced environment
 </li>
 </ul>
 
 
</div>

Senior Marketing Specialist

Abunayyan Holding

<div>
 
 
 Position Title:
 
 
 
 
 Key Account Manager &ndash; Oil &amp; Gas &amp; Petrochemical (Instrumentation, SCADA &amp; Digital Solutions)
 
 
 
 
 Company &ndash; A Strategic Business Unit of Abunayyan Holding
 
 
 
 
 Location: Dammam
 
 
 
 
 
 
 
 Overview:
 
 The
 
 Key Account Manager (KAM)
 
 will be responsible for managing and growing strategic accounts within the
 
 Oil &amp; Gas and Petrochemical sectors
 
 in Saudi Arabia. This role requires
 
 proven expertise in selling Industrial Instrumentation, SCADA, BMS, and Industry 4.0 Digital Solutions
 
 , with a strong focus on value-based selling, long-term client relationships, and revenue growth. The KAM will align advanced automation and digital solutions with client operational and business objectives to maximize customer value and company performance.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Sales &amp; Revenue Generation
 
 
 <ul>
 <li>
 Manage and expand key accounts within the Saudi
 
 Oil &amp; Gas and Petrochemical
 
 market.
 </li>
 <li>
 Drive sales solutions of
 
 Instrumentation systems, SCADA, BMS, and Industry 4.0 Digital Solutions
 
 .
 </li>
 <li>
 Develop and execute strategic account plans to achieve or exceed assigned sales and revenue targets.
 </li>
 <li>
 Identify new business opportunities within existing accounts, including automation upgrades and digital transformation initiatives.
 </li>
 <li>
 Collaborate with the Sales Director to forecast revenue and meet financial objectives.
 </li>
 </ul>
 
 
 Account Management &amp; Client Engagement
 
 
 <ul>
 <li>
 Build and maintain strong relationships with key stakeholders, decision-makers, and influencers.
 </li>
 <li>
 Act as the primary commercial and solution advisor for
 
 automation, control, and digital offerings
 
 .
 </li>
 <li>
 Conduct regular client meetings to understand operational challenges and propose tailored technical solutions.
 </li>
 <li>
 Lead the full sales cycle from opportunity identification to contract closure.
 </li>
 </ul>
 
 
 Contract &amp; Commercial Negotiation
 
 
 <ul>
 <li>
 Lead commercial negotiations, including pricing, contract terms, and conditions, in coordination with Legal and Finance teams.
 </li>
 <li>
 Ensure effective contract execution and address any commercial or contractual issues.
 </li>
 </ul>
 
 
 Solution Alignment &amp; Delivery Support
 
 
 <ul>
 <li>
 Work closely with engineering, pre-sales, and delivery teams to provide
 
 end-to-end automation and digital solutions
 
 , including SCADA, BMS, instrumentation, and Industry 4.0 platforms.
 </li>
 <li>
 Support proposal development and ensure technical and commercial alignment with client requirements.
 </li>
 </ul>
 
 
 Market Intelligence &amp; Business Development
 
 
 <ul>
 <li>
 Monitor industry trends, customer needs, and competitor activities within the
 
 Oil &amp; Gas and Petrochemical
 
 sectors.
 </li>
 </ul>
</div>

Saudi Development & Export Services Company

<h2>Sales Manager – Bonded Zone</h2>Saudi Development &amp; Export Services Co. Ltd. (SDES) – Dammam Port Role Overview Responsible for managing the full B2B sales cycle for bonded zone services and ensuring structured CRM-driven sales execution.Main ResponsibilitiesOwn the sales pipeline end-to-end in CRM (Lead → Opportunity → Meeting → Closure)Manage key accounts, follow up renewals, and identify upselling opportunitiesMaintain accurate sales forecasting and weekly reportingCoordinate quotations and commercial offers with internal teamsLead sales team activities and ensure proper CRM usageConduct customer meetings, site visits, and commercial presentationsEnsure smooth handover to operations after deal closureRequirements3–7 years B2B sales experience (logistics / ports / 3PL preferred)Strong Arabic &amp; English communicationCRM experience with structured reportingAble to obtain port access clearance

Sales Manager-Bonded Zone

Explore 46+ Customer services supervisor air arabia dammam ksa in Ad Dammam this February. Find roles across top companies and apply now to boost your career.

46 customer services supervisor air arabia dammam ksa jobs In Ad Dammam

Customer Services Supervisor (Air Arabia Dammam - KSA)

Inside Sales Executive

Key Account Manager

Dental Assistant

Senior Marketing Specialist

Key Account Manager

Sales Manager-Bonded Zone