customer service representative Jobs in Karachi

customer service representative

customer support executive Jobs in Karachi

customer support executive

customer sales representative Jobs in Karachi

customer sales representative

customer success manager

customer support agent

customer solutions representative

OmalbyKomal

We urgently required &ldquo;Customer Services Representative&rdquo; for our Karachi Office.Qualification: Preferably Bachelor&rsquo;s degree in Business Administration or Fashion Textile DesigningExperience: Fresh to 1 years relevantJob Description:&middot; Responsible for discovering and pursuing new sales prospects and maintaining customer satisfaction.&middot; Communicate timely correspondence with customers and staff.&middot; Maintaining a positive, empathetic, and professional attitude toward customers at all times.&middot; Responding promptly to customer inquiries.&middot; Communicating with customers through various channels.&middot; Acknowledging and resolving customer complaints.&middot; Knowing our products inside and out so that you can answer questions.&middot; Processing orders, forms, applications, and requests.&middot; Keeping records of customer interactions, transactions, comments, and complaints.&middot; Communicating and coordinating with colleagues as necessary.&middot; Providing feedback on the efficiency of the customer service process.&middot; Managing a team of junior customer service representatives.&middot; Ensure customer satisfaction and provide professional customer support.&middot; Literacy of any graphic design tool / editing software e.g Photoshop &amp; / or Canva will be an additional advantage.Position Type: Full timeSalary: Market CompetitiveVacant Position: 02Location: Karachi, PakistanEmail Subject: Customer Services RepresentativeJob Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>CSR relevant: 1 year (Preferred)</li></ul>Work Location: In person

Customer Services Representative(E- Commerce)

Ace Marketing

Ace MarketingFull Job Description * Candidates must have strong communication and leadership skills. * Proficiency in English.The Call Center Representative will be responsible for providing excellent customer service by answering calls, resolving customer inquiries, and providing information about products and services. This is a full-time on-site role as a Call Center Representative located in Kar&#257;chi. The position requires computer literacy and excellent interpersonal skills to help maintain customer satisfaction.Qualifications<ul><li>Sales and Customer Support skills</li><li>Interpersonal Skills and Customer Satisfaction skills</li><li>Ability to work in a fast-paced environment</li><li>Experience in a call center or customer service role is a plus</li><li>Fluency in english is a must</li></ul>Job Types: Full-time, Part-timeJob Types: Full-time, ContractPay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Outbound Customer Calling Representatives / CSR- (Fresh Graduates + Students)

Scents N Stories

Job Summary: We are looking for a proactive and customer-focused Customer Success Representative to manage our existing client base, drive engagement, and support sales initiatives. The ideal candidate will be fluent in Urdu and English, comfortable with calling and following up with customers, and skilled in reporting and Excel. Key Responsibilities:<ul><li>Reach out to existing customers via phone and email to maintain relationships and ensure satisfaction.</li><li>Engage customers with updates, offers, and product information to enhance their experience.</li><li>Follow up on leads and sales opportunities, ensuring closure from first contact to last mile.</li><li>Assist the sales team in upselling and cross-selling products/services.</li><li>Maintain accurate customer records and track interactions using CRM tools.</li><li>Prepare and share regular reports on customer engagement, lead status, and sales performance.</li><li>Analyze data using Excel to identify trends and opportunities for improving customer success.</li><li>Communicate professionally in both Urdu and English, adapting to customer preferences.</li></ul>Requirements:<ul><li>Proven experience in customer success, sales, or client management.</li><li>Excellent verbal and written communication skills in Urdu and English.</li><li>Proficient in Microsoft Excel and reporting.</li><li>Strong follow-up and organizational skills.</li><li>Ability to handle multiple tasks and maintain attention to detail.</li><li>Customer-oriented mindset with a problem-solving approach.</li></ul>Preferred:<ul><li>Experience in a sales or retail environment.</li><li>Familiarity with CRM systems.</li></ul>Job Type: Full-timeWork Location: In person

Customer Success Representative

Fresh Basket

Fresh Basket Call Centre is looking for a friendly and experienced Customer Representative Executive to join our team. The ideal candidate should be good at handling customers and providing excellent service through calls, emails, and chat.Responsibilities:<ul><li>Answer customer calls, emails, and chat messages (inbound and outbound).</li><li>Help customers with order placement, shipment tracking, and website use.</li><li>Handle customer complaints politely and solve issues quickly.</li><li>Give correct information about our products and services.</li><li>Manage Foodpanda orders and work with the delivery team to ensure on-time delivery.</li><li>Update product details on the company website when needed.</li><li>Work with other team members to make sure customers are satisfied.</li></ul>Requirements:<ul><li>Previous experience in customer service (preferably in food, e-commerce, logistics, or call centre).</li><li>Experience handling phone calls, chat, and email support.</li><li>Good communication and teamwork skills.</li><li>Must know how to use Excel and Google Sheets.</li><li>Able to work fast and handle multiple tasks.</li><li>Good problem-solving and attention to detail.</li><li>Basic knowledge of CRM software and ticket systems is a plus.</li><li>Must be flexible to work on weekends and holidays if required.</li></ul>Other Details:<ul><li>Age Limit: 18 to 25 years</li><li>Salary: Competitive</li><li>Work Environment: Friendly and supportive</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Representative

Map Technologies

<div>
 
 
 Company Description
 
 
 
 
 
 Map Technologies is a leading IT consulting firm headquartered in Karachi, Pakistan. We are dedicated to helping businesses of all sizes realize their full potential through the strategic application of cutting-edge technology. Our team of seasoned consultants offers expert guidance on various IT solutions, enabling our clients to meet their business goals, enhance operational efficiency, and gain a competitive edge in today's fast-paced digital landscape.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time, on-site role for a Front Sales Representative located in Karachi. The Front Sales Representative will be responsible for engaging with new and existing clients, explaining the company's IT solutions, and closing sales. Daily tasks will include generating leads, conducting sales presentations, negotiating contracts, overseeing the sales process, and providing exceptional customer service to ensure client satisfaction and retention.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Proven experience in sales, lead generation, and customer relationship management
 </li>
 <li>
 Excellent communication and negotiation skills
 </li>
 <li>
 Technical understanding of IT solutions and the ability to effectively convey their benefits to clients
 </li>
 <li>
 Strong problem-solving abilities and a customer-focused approach
 </li>
 <li>
 Bachelor's degree in Business, Marketing, IT, or a related field is preferred
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Experience in the IT industry is a plus
 </li>
 </ul>
</div>

Salesperson

Ace MarketingFull Job DescriptionThe Call Center Representative will be responsible for providing excellent customer service by answering calls, resolving customer inquiries, and providing information about products and services. This is a full-time on-site role as a Call Center Representative located in Kar&#257;chi. The position requires computer literacy and excellent interpersonal skills to help maintain customer satisfaction.Skills<ul><li>Manage large amounts of inbound and outbound calls in a timely manner</li><li>Follow communication &ldquo;scripts&rdquo; when handling different topics</li><li>Identify customers&rsquo; needs, clarify information, research every issue and provide solutions and/or alternatives</li><li>Build sustainable relationships and engage customers by taking the extra mile</li><li>Keep records of all conversations in our call center database in a comprehensible way</li><li>Frequently attend educational seminars to improve knowledge and performance level</li></ul>Shift: Evening/ NightJob Types: Full-time, Part-time Pick &amp; Drop is available for femalesJob Types: Full-time, ContractPay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Call Center Agents/ CSR - 8pm to 3:30am (Females Only)

Sunday Bazar

Job Title: Customer Service Representative (Female Preferred) Company: Sunday Bazar Location: Model Colony, Gulshan-e-Jami, Malir, Karachi Job Type: Full-time (On-site)Working Hours: Monday to Saturday &mdash; 10:00 AM to 7:00 PM Salary Range: Rs. 25,000 &ndash; Rs. 40,000 per monthJob Description:Sunday Bazar is looking for a Customer Service Representative (Female Preferred) to join our growing team. The ideal candidate should be confident, fluent in English, and possess excellent communication and convincing skills. You will be responsible for providing outstanding customer support and ensuring a positive experience for every client.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, WhatsApp, and social media platforms.</li><li>Handle customer complaints and provide appropriate solutions promptly.</li><li>Maintain customer satisfaction through professional communication and support.</li><li>Coordinate with internal departments (listing, marketing, inventory, etc.) to resolve issues.</li><li>Keep accurate records of customer interactions and transactions.</li><li>Follow up with customers to ensure their issues are resolved.</li></ul>Requirements:<ul><li>Education: Intermediate or Bachelor&rsquo;s degree (preferred).</li><li>Experience: 1 year of customer service experience (Freshers with strong communication skills may apply).</li><li>Language Skills: Fluent in English and Urdu (spoken and written).</li><li>Soft Skills: Excellent communication, patience, problem-solving ability, and convincing power.</li><li>Gender Preference: Female candidates are highly encouraged to apply.</li></ul>Benefits:<ul><li>Friendly and professional working environment.</li><li>Growth opportunities within the organization.</li><li>Monthly performance-based incentives.</li></ul>To Apply: Email: Usama.hr@sundaybazar.com.pk WhatsApp: 0303-2356310Job Type: Full-timePay: Rs25,000.00 - Rs40,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What is your Current Salary?</li><li>What is your Expected Salary?</li><li>Is it feasible for you to commute to Model Colony, Gulshan-e-Jami, Malir?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Handling: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Customer Service Representative (Female Preferred)

Explore 1393+ Customer solutions representative in Karachi this November. Find roles across top companies and apply now to boost your career.