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customer solutions specialist

Mastercard

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Customer Success
Overview
 
 
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.
 
 
Delivering with excellence for our customers is of the utmost priority, and we are expanding our Services Customer Success team to achieve this goal. This team plays a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. Customer Success (CS) boosts Customer Lifetime Value, increases renewals and adoption, reduces support tickets, improves product feedback, builds advocacy for B2B marketing, and generates qualified sales leads.
 
 
This team will work collaboratively with cross-functional partners to address customer needs, develop tailored strategies that enhance customer satisfaction and retention, and build customer advocacy. Key outcomes of the CS team&rsquo;s work will be qualified leads for value expansion and feedback for product and process improvements. By focusing on proactive engagement and personalized service, the Services Customer Success team fosters long-term relationships and contributes to the overall growth and safety of the Mastercard ecosystem.
 
 
Responsibilities
 
 
As a Customer Success Sr. Specialist for Services, you will support the development and delivery of strategic priorities within the region. The candidate will focus on ensuring the priority customers and segments they work with experience positive change through more effective use of Services network products. The candidate will work closely with cross-functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers and support/delivery teams to realize the full value proposition of Mastercard Network Products on behalf of the customer.
 
 
The three areas of primary responsibility include: 1) customer engagement, 2) growing the business, and 3) technical and program readiness.
 
 
Customer Engagement:
 
 
Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors
 
 
Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products
 
 
Articulate key performance indicators related to cost, performance and optimization and the insights associated with them
 
 
Growing the Business:
 
 
Leverage Mastercard Services&rsquo; offerings to achieve customer goals and realize value propositions of Mastercard products
 
 
Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings
 
 
Ability to evaluate business models, partnerships, and agreements ensuring product business cases are financially viable and supported by solid data
 
 
Technical &amp; Program Readiness:
 
 
Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition
 
 
Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
 
 
Gather and report customer feedback on product gaps and pain points. Use stakeholder insights to refine value propositions and improve products
 
 
All About You:
 
 
Experienced at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage
 
 
Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus
 
 
Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability
 
 
Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
 
 
Experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth
 
 
Experience in identifying &ldquo;next opportunity&rdquo; for customers to further enhance the strength and value of the partnership for both parties
 
 
Experience in creative thinking and development of innovative solutions to complex customer challenges
 
 
Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level
 
 
Experience working with at least some of the following: large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners
 
 
English and Turkish languages are required.
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul></div>

Senior Specialist, Customer Success

NİLÖRN ETİKET

<div><h2 class="jobSectionHeader">İş Tanımı</h2><div>
Pozisyon: Customer Account Specialist 
 
Yurtdışı merkezli bir firma olarak, m&uuml;şteri hizmetlerinde ve tekstil sekt&ouml;r&uuml;nde kariyer yapmayı hedefleyen, dinamik ve enerjik bir M&uuml;şteri Hesap Uzmanı arıyoruz. Bu pozisyon, hem yurti&ccedil;i hem de yurtdışı m&uuml;şteri ilişkilerini y&ouml;netme ve geliştirme konusunda &ouml;nemli bir rol oynayacaktır. 
 
G&ouml;revler: 
 
<ul><li>M&uuml;şteri hesaplarını y&ouml;netme ve takip etme</li><li>M&uuml;şteri ihtiya&ccedil;larını belirleme ve &ccedil;&ouml;z&uuml;m &ouml;nerileri sunma</li><li>M&uuml;şteri memnuniyetini sağlama ve geliştirme</li><li>M&uuml;şteri ilişkilerini y&ouml;netme ve geliştirme</li><li>M&uuml;şteri verilerini ve işlem ge&ccedil;mişlerini g&uuml;ncelleme ve takip etme</li><li>M&uuml;şteri sorunlarını &ccedil;&ouml;zme ve geri bildirim sağlama</li></ul></div><h2 class="jobSectionHeader">
Aranan Nitelikler</h2><div> 
 
 
<ul><li>M&uuml;şteri hizmetleri alanında deneyim</li><li>İletişim becerileri konusunda m&uuml;kemmel</li><li>Problem &ccedil;&ouml;zme ve analitik d&uuml;ş&uuml;nme becerileri</li><li>Organizasyon ve zaman y&ouml;netimi becerileri</li><li>Detaylara dikkat etme yeteneği</li><li>Takım &ccedil;alışmasına yatkın</li><li>MS Office programlarına hakim</li></ul> 
&Ccedil;alışanlarımıza rekabet&ccedil;i bir maaş ve fayda paketi sunuyoruz. Ayrıca, kişisel ve profesyonel gelişimlerini desteklemek i&ccedil;in eğitim ve gelişim fırsatları sunuyoruz. Eğer siz de m&uuml;şteri hizmetleri alanında kariyer yapmayı hedefliyorsanız ve yukarıdaki niteliklere sahipseniz, sizinle tanışmayı d&ouml;rt g&ouml;zle bekliyoruz.</div></div>
 <div></div><div><h2 class="jobSectionHeader">&Ouml;zet Bilgiler</h2><ul>
<div>Pozisyon
<div>:</div>
<div>Customer Account Specialist
</div></div><div>Sekt&ouml;r
<div>:</div>
<div>Tekstil
</div></div><div>Kategori
<div>:</div>
<div>Tekstil , M&uuml;şteri Hizmetleri
</div></div><div>&Ccedil;alışma Şekli
<div>:</div>
<div>Tam zamanlı
</div></div><div>&Ccedil;alışma T&uuml;r&uuml;
<div>:</div>
<div>Hibrit
</div></div><div>Pozisyon Seviyesi
<div>:</div>
<div>Yeni Mezun
</div></div><div>&Ccedil;alışma Yeri
<div>:</div>
<div>İstanbul Avrupa Yakası
</div></div><div>G&uuml;ncelleme Tarihi
<div>:</div>
<div>9.01.2026
</div></div><div>Son Başvuru Tarihi
<div>:</div>
<div>10.03.2026</div></div></ul></div>

Customer Account Specialist

People for People Executive Search

<div>
 
 We are currently looking for a &ldquo;Customer Services Specialist &rdquo; for our business partner operating in the consumer goods sector.
 
 
 The role will be responsible for all sales reporting and analysis processes within the company, ensuring that sales and operational services to both internal and external customers are carried out at the highest level.
 
 
 
 
 
 
 JOB DESCRIPTION
 
 
 <ul>
 <li>
 Manage the entire order cycle from order entry to invoicing.
 </li>
 <li>
 Process both customer orders and returns in SAP in line with the company&rsquo;s standard operating procedures and resolve any issues together with Supply Chain and Finance teams.
 </li>
 <li>
 Coordinate and prioritize customer orders effectively by working closely with customers, sales teams, and all operational stakeholders.
 </li>
 <li>
 Track the status of customer orders and ensure on-time, complete delivery; coordinate the resolution of any delivery or shipment issues with internal and external stakeholders.
 </li>
 <li>
 Keep customer and product master data accurate and up to date in SAP.
 </li>
 <li>
 Monitor and regularly report customer service levels and work with relevant departments to improve order fulfillment rates.
 </li>
 <li>
 Report weekly to Sales &amp; Marketing teams regarding unavailable products in incoming customer orders.
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATIONS
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree is required.
 </li>
 <li>
 Minimum intermediate level of English.
 </li>
 <li>
 At least 3 years of experience in Sales, Customer Service, Order Management and/or Reporting functions.
 </li>
 <li>
 Experience in pharmaceuticals, dermocosmetics or FMCG sectors is preferred.
 </li>
 <li>
 Experience in international and corporate company environments.
 </li>
 <li>
 Strong communication skills.
 </li>
 <li>
 Customer-oriented mindset.
 </li>
 <li>
 Strong problem-solving ability.
 </li>
 <li>
 Proficient in MS Office.
 </li>
 <li>
 Preferably experienced in SAP SD and MM modules.
 </li>
 </ul>
 
 
</div>

Customer Services Specialist

KONE

<div>As the world&rsquo;s cities grow more complex, people&rsquo;s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality. Your career is a journey, and how you travel makes a difference.
 
 
It's time to make a move. Join our flow. 
Are you a problem solver with a passion for technical expertise and customer-focused solutions? KONE is looking for a Customer Solutions Engineer to provide cutting-edge technical insights that drive innovative solutions in New Building projects. You will play a key role in ensuring KONE&rsquo;s offerings align seamlessly with customer needs, transforming ideas into optimized technical solutions. 
Key Responsibilities:
<ul><li>Collaborate with sales teams to develop tailored technical solutions for customers
</li><li>Engage in early customer interactions, ensuring KONE specifications are included in building plans
</li><li>Define solution scope, costing, and lead times in cooperation with various business functions
</li><li>Perform technical site surveys, traffic analyses, and energy calculations
</li><li>Oversee compliance with safety, environmental, and regulatory standards
</li>Support installation and maintenance teams in ensuring long-term solution efficiency 
<li>
</li></ul>What We&rsquo;re Looking For:
<ul><li>Bachelor's degree in Engineering (preferably Mechanical, Electrical or Mechatronic)
</li><li>Good communication skills in English, both written and verbal
</li><li>2-3 years of experience in elevator or related industries
</li><li>Strong understanding of industry regulations and CAD/BIM tools
</li><li>Excellent solution selling, problem-solving, and collaboration skills
</li><li>Comfortable using engineering and data analysis tools
</li>Innovation-driven with leadership qualities 
<li>
</li></ul>Why Join Us?
At KONE, we are committed to creating a collaborative and innovative environment. If you are passionate about delivering results and ready to take on a challenging and rewarding role, we encourage you to apply and be part of our journey!
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers</div>

Customer Solutions Engineer

Loops AI (a16z speedrun 006)

<div>
 
 
 About Loops AI:
 
 
 
 Loops AI is building the future of
 
 Agentic Commerce
 
 &mdash; where reasoning agents act autonomously to power customer operations, sales, and commerce. Our multi-agent platform connects foundation models with domain reasoning to create consistent, trusted, and real-time AI experiences.
 
 
 
 
 
 As a
 
 Customer Solutions Manager
 
 , you&rsquo;ll sit at the intersection of
 
 customers, AI, and execution
 
 &mdash;owning outcomes from first conversation to long-term success.
 
 
 
 
 
 This is not a traditional account manager role.
 
 
 And it&rsquo;s not a pure engineering role either.
 
 
 
 
 
 It&rsquo;s for builders who love customers, learn fast, and want AI to be their daily co-pilot.
 
 
 
 
 
 
 About the Role:
 
 
 
 As a
 
 Customer Solutions Manager (AI &amp; Agentic Systems)
 
 , you will:
 
 <ul>
 <li>
 Start close to
 
 sales and client relationships
 
 , deeply understanding customer goals and decision criteria
 </li>
 <li>
 Embed with customers to
 
 map requirements, workflows, and data sources
 
 </li>
 <li>
 Design, configure, and deploy
 
 AI agents
 
 tailored to each customer&rsquo;s stack
 </li>
 <li>
 Own implementations end-to-end:
 
 POC &rarr; production &rarr; iteration
 
 </li>
 <li>
 Collaborate with engineering to build integrations, troubleshoot issues, and ship fast
 </li>
 <li>
 Translate real customer needs into
 
 clear product and roadmap feedback
 
 </li>
 <li>
 Manage timelines, unblock dependencies, and ensure
 
 successful, measurable deployments
 
 </li>
 <li>
 Own customer success long-term &mdash; outcomes, adoption, and expansion
 </li>
 </ul>
 
 You are the
 
 bridge between business and technology
 
 , turning ambiguity into shipped solutions.
 
 
 
 
 
 
 What We're Looking For:
 
 
 <ul>
 <li>
 
 3+ years
 
 experience in e-commerce, B2B, or enterprise customer-facing roles (sales, solutions, partnerships, or CX)
 </li>
 <li>
 Strong understanding of how to
 
 win deals and deliver value post-sale
 
 </li>
 <li>
 Comfortable working across industries and senior stakeholders
 </li>
 <li>
 Curious and
 
 hungry to learn AI and agentic systems fast
 
 </li>
 <li>
 High ownership, low ego, strong execution mindset
 </li>
 <li>
 Excellent English communication skills (written &amp; spoken)
 </li>
 <li>
 Able to manage multiple stakeholders, timelines, and priorities independently
 </li>
 </ul>
 
 
 Big pluses:
 
 
 <ul>
 <li>
 Industrial Engineering background
 </li>
 <li>
 Startup experience
 </li>
 <li>
 Technical curiosity (APIs, integrations, workflows&mdash;even if you&rsquo;re not an engineer)
 </li>
 </ul>
 
 
 
 
 
 Why Join Loops AI:
 
 
 <ul>
 <li>
 🌍 Top 5% Silicon Valley ambition &mdash; we&rsquo;re on a rocketship path.
 </li>
 <li>
 🤖 AI-first culture &mdash; curiosity, experimentation, &amp; speed are in our DNA.
 </li>
 <li>
 🎯 Customer obsession &mdash; if it doesn&rsquo;t help the customer, it&rsquo;s not a priority.
 </li>
 <li>
 🏆 Talent density &mdash; we&rsquo;re building a small, exceptional team that moves fast.
 </li>
 <li>
 💡 Ownership mindset &mdash; spot problems, drive fixes, share the upside.
 </li>
 </ul>
 
 
 
 
 
 Perks &amp; Culture:
 
 
 <ul>
 <li>
 Work with an AI-first, high-trust team solving frontier challenges
 </li>
 <li>
 Remote-friendly, async culture built around autonomy and measurable outcomes
 </li>
 <li>
 Private health insurance covering immediate family members
 </li>
 <li>
 Growth-focused: open research and ownership tracks
 </li>
 </ul>
</div>

Customer Solutions Manager (AI & Agentic Systems)

Turk Telekom

<div>
 
 
 Responsibilities
 
 
 
 
 
 
 &middot; Responsible for continuous improvement of end-to-end customer experience, focus on growing customer base, increasing brand perception and guiding the organization through consumer insights.
 
 
 &middot; Designing and implementing customer experiences that reflects the desired company customer strategy, increasing customer satisfaction and profitability for the business,
 
 
 &middot; Initiating projects for cross-functional teams to investigate and resolve the root cause of customer experience deficiencies.
 
 
 &middot; Continuously testing initiatives for the best product, channel and segmented customer experience,
 
 
 &middot; Coordinating with multiple departments to address critical issues and resolve issues with satisfactory results.
 
 
 &middot; Interpreting and consolidating direct and indirect customer feedback from various sources such as customer surveys,
 
 
 &middot; Using analytical methods to understand the customers behavior patterns and create solutions,
 
 
 &middot; Ensuring that customer requests are handled quickly and accurately at all contact points (calls, e-mails, etc.),
 
 
 &middot; Evaluating regulatory demands from the customer experience perspective and designing processes accordingly.
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 
 
 &middot; Bachelor&rsquo;s degree (Engineering, Business Administration, Economics, Social Sciences),
 
 
 &middot; Min. 2 years of experience in customer experience projects, product, service, process management or corporate sales,
 
 
 &middot; Experience in leading a fast pace technology environment with clearly demonstrated results in owning customer experience and success,
 
 
 &middot; Customer-driven mindset with a desire and ability to identify and resolve enterprise-level customer problems,
 
 
 &middot; Along with a focus on details and a drive for improvement, exceptional analytical, creative, communication and project management skills,
 
 
 &middot; Demonstrated track record of using data analytics to drive increased value for customers,
 
 
 &middot; Strong organizational, problem solving and planning skills, including ability to priorities and negotiate competing goals,
 
 
 &middot; Highly self-motivated, flexible and energetic,
 
 
 &middot; Fluency in English,
 
 
 
 
 
 
 
 
 
 &Ccedil;al&inodot;&scedil;an aday ayd&inodot;nlatma metnimiz i&ccedil;in:
 
 
 
 https://turktelekomkariyer.com.tr/yasal-politikalar/aydinlatma-metni/
 
</div>

Customer Experience Specialist / Senior Specialist

Scholege

<div>
 
 
 Job Title: Sales Specialist
 
 
 
 
 
 
 We are a strong player in the field of online education, committed to expanding our market share in Turkey and globally, achieving our business goals, and reaching a broader audience.
 
 
 
 
 
 To support these goals, we are seeking a dynamic and results-driven Sales Specialist.
 
 
 This role focuses on promoting our educational and training services to potential students, managing the entire sales process, and achieving enrollment targets.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 New Customer Acquisition: Identify and reach out to potential students, analyze their needs, and offer tailored education solutions.
 </li>
 <li>
 Achieve Sales Targets: Plan and execute sales activities to meet monthly and annual sales goals.
 </li>
 <li>
 Manage the Sales Process: Oversee the entire sales cycle from initial contact to successful enrollment.
 </li>
 <li>
 Account Management: Build and maintain long-term relationships with partner institutions, ensure their ongoing satisfaction, identify upselling or cross-selling opportunities, and act as their primary point of contact.
 </li>
 <li>
 Product Promotion and Presentations: Conduct one-on-one meetings and online presentations to promote education programs.
 </li>
 <li>
 Ensure Customer Satisfaction: Build and maintain strong relationships with existing students, responding to their needs promptly and effectively.
 </li>
 <li>
 Sales Reporting: Regularly track and report sales performance, target achievements, and customer feedback.
 </li>
 <li>
 Cross-Team Collaboration: Work closely with marketing and operations teams to enhance the customer experience.
 </li>
 <li>
 Market Research: Stay informed about industry trends and competitor activities to adjust sales strategies.
 </li>
 <li>
 Support Onboarding: Assist new students in their onboarding journey and guide them through using digital learning platforms.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 3&ndash;5 Years of Sales Experience: Preferably in EdTech, SaaS, or service-based industries.
 </li>
 <li>
 Strong Persuasion and Communication Skills: Ability to build rapport with potential clients, influence decisions, and offer effective solutions.
 </li>
 <li>
 Results-Oriented: Motivated to achieve and exceed sales targets.
 </li>
 <li>
 Digital Literacy: Proficient in using CRM tools and digital sales platforms.
 </li>
 <li>
 Team Collaboration: Ability to work effectively across departments.
 </li>
 <li>
 English Proficiency: Strong written and verbal communication skills.
 </li>
 <li>
 Flexibility for Travel: Willingness to visit clients when needed.
 </li>
 <li>
 Military Service: Must be completed for male candidates (if applicable).
 </li>
 </ul>
 
 
 
 
 
 Additional Information
 
 
 <ul>
 <li>
 Our company fosters a culture that values professional and personal development.
 </li>
 <li>
 We offer a performance-based incentive system and career advancement opportunities.
 </li>
 </ul>
 
 
</div>

Sales Specialist

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