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customer solutions specialist smb

WellnessLiving

<div>
 
 Title
 
 : Customer Solutions Specialist - SMB
 
 
 
 Location
 
 : Plot no:4, Road GLC-04, Business Park, IBECHS (Zone-IV), Gulberg Green, Islamabad
 
 
 
 Working Hours
 
 : Eastern Time Zone (between 6 pm to 6 am Pakistan time)
 
 
 
 Job Nature
 
 : Permanent, Full-time (40 hours per week)
 
 
 
 About Us
 
 
 
 WellnessLiving isn&rsquo;t just our name, it&rsquo;s who we are. We&rsquo;re a software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals&mdash;professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business
 
 
 When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives.
 
 
 
 About You
 
 
 
 Are you solely focused on closing tickets as fast as possible? If yes,
 
 DO NOT APPLY!
 
 
 
 At WellnessLiving, putting our customers first is at the heart of everything we do, and the Customer Solutions team lives by this core value every day. We believe in solving problems together&mdash;valuing empathy, clear communication, and understanding above all else. Our team takes pride in delivering thoughtful, effective solutions while staying focused on the needs of our customers.
 
 
 As a Customer Solutions Specialist, you&rsquo;ll be the first point of contact for our customers, driven by a genuine passion for helping others and ensuring their success. You&rsquo;ll take ownership of each issue and be responsible for providing well-communicated, personalized solutions, no matter how complex. Your problem-solving skills and technical knowledge will ensure that customers feel supported and understood at every step.
 
 
 If you&rsquo;re ready to make a real impact by solving meaningful customer issues, understanding their business needs, and delivering exceptional service, WellnessLiving is the place for you.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Answer inbound calls &amp; emails from customers
 </li>
 <li>
 Answer call-back requests from customers
 </li>
 <li>
 Provide software support by troubleshooting technical issues or general account queries
 </li>
 <li>
 Investigate the root cause of issues using system knowledge
 </li>
 <li>
 Gather information on issues from customers to report or escalate to appropriate Subject Matter Experts
 </li>
 <li>
 Flag customers who demonstrate problematic or negative behavior appropriately
 </li>
 <li>
 Promote and maintain a high quality, professional, service-oriented company image among our customer bases
 </li>
 <li>
 Assist Customer Success Trainees as a training buddy to monitor their email &amp; phone skills before graduation
 
 
 </li>
 </ul>
 
 Skills &amp; Qualification
 
 
 
 <ul>
 <li>
 1 to 3 years of experience in customer support or customer care with international clients (especially in the US, North America, Canada, &amp; Australia). Experience in the SAAS industry is a competitive edge
 </li>
 <li>
 Highly organized and detail-oriented
 </li>
 <li>
 A solution-oriented approach to problem-solving
 </li>
 <li>
 Familiarity with the operations and needs of a business owner in small-to-medium-sized businesses
 </li>
 <li>
 Strong interpersonal skills and proficiency in English communication (both written &amp; verbal)
 </li>
 <li>
 Well-developed ability to build strong relationships, quickly establish credibility, and collaborate across multiple internal and external teams
 </li>
 <li>
 Ability to quickly leverage tools and technology such as Microsoft Office Suite, ZOHO CRM, Intercom, and JIRA
 </li>
 <li>
 High energy level demonstrated the drive to succeed and comfortable with urgency
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary package based on experience
 </li>
 <li>
 Comprehensive Group Health and Life Insurance
 </li>
 <li>
 Gratuity
 </li>
 <li>
 EOBI
 </li>
 <li>
 Transport facility (If place of residency is within a 20-kilometer radius of company&rsquo;s address) / Fuel allowance
 </li>
 <li>
 Paid time off (Annual, Sick, Casual, Bereavement, Parental)
 </li>
 <li>
 Quarterly Bonuses
 </li>
 <li>
 Quarterly fun event
 </li>
 <li>
 Staff recognition programs
 </li>
 <li>
 Staff training programs
 </li>
 <li>
 Career progression. We have a long-standing history of promotion from within
 </li>
 <li>
 An enriched workplace culture that supports growth, development, and, most importantly, having fun!
 
 
 </li>
 </ul>
 
 How We Will Proceed If You Are Shortlisted
 
 
 
 <ul>
 <li>
 Telephonic call
 </li>
 <li>
 Online initial interview and written assessment
 </li>
 <li>
 Online final interview
 
 
 </li>
 </ul>
 
 Special note:
 
 Only the shortlisted candidates will be contacted due to the high turnout volume.
 
 
 We appreciate your time and look forward to reviewing your application.
</div>

Customer Solutions Specialist - SMB

Title: Customer Solutions Specialist - SMB
 Location: Plot no: 4, Road GLC-04, Business Park, IBECHS (Zone-IV), Gulberg Green, Islamabad
 Working Hours: Eastern Time Zone (between 6 pm to 6 am Pakistan time)
 Job Nature: Permanent, Full-time (40 hours per week)
 
About Us: 
WellnessLiving isn’t just our name, it’s who we are. We’re a software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business
 
When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives.
 
About You: 
Are you solely focused on closing tickets as fast as possible? If yes, DO NOT APPLY!
 At WellnessLiving, putting our customers first is at the heart of everything we do, and the Customer Solutions team lives by this core value every day. We believe in solving problems together—valuing empathy, clear communication, and understanding above all else. Our team takes pride in delivering thoughtful, effective solutions while staying focused on the needs of our customers.
 As a Customer Solutions Specialist, you’ll be the first point of contact for our customers, driven by a genuine passion for helping others and ensuring their success. You’ll take ownership of each issue and be responsible for providing well-communicated, personalized solutions, no matter how complex. Your problem-solving skills and technical knowledge will ensure that customers feel supported and understood at every step.
 If you’re ready to make a real impact by solving meaningful customer issues, understanding their business needs, and delivering exceptional service, WellnessLiving is the place for you.
 
Key Responsibilities: 
<ul>
<li>Answer inbound calls & emails from customers</li>
<li>Answer call-back requests from customers</li>
<li>Provide software support by troubleshooting technical issues or general account queries</li>
<li>Investigate the root cause of issues using system knowledge</li>
<li>Gather information on issues from customers to report or escalate to appropriate Subject Matter Experts</li>
<li>Flag customers who demonstrate problematic or negative behavior appropriately</li>
<li>Promote and maintain a high quality, professional, service-oriented company image among our customer bases</li>
<li>Assist Customer Success Trainees as a training buddy to monitor their email & phone skills before graduation</li>
</ul>
Skills & Qualification: 
<ul>
<li>1 to 3 years of experience in customer support or customer care with international clients (especially in the US, North America, Canada, & Australia). Experience in the SAAS industry is a competitive edge</li>
<li>Highly organized and detail-oriented</li>
<li>A solution-oriented approach to problem-solving</li>
<li>Familiarity with the operations and needs of a business owner in small-to-medium-sized businesses</li>
<li>Strong interpersonal skills and proficiency in English communication (both written & verbal)</li>
<li>Well-developed ability to build strong relationships, quickly establish credibility, and collaborate across multiple internal and external teams</li>
<li>Ability to quickly leverage tools and technology such as Microsoft Office Suite, ZOHO CRM, Intercom, and JIRA</li>
<li>High energy level demonstrated the drive to succeed and comfortable with urgency</li>
</ul>
What we Offer: 
<ul>
<li>Competitive salary package based on experience</li>
<li>Comprehensive Group Health and Life Insurance</li>
<li>Gratuity</li>
<li>EOBI</li>
<li>Transport facility (If place of residency is within a 20-kilometer radius of company’s address) / Fuel allowance</li>
<li>Paid time off (Annual, Sick, Casual, Bereavement, Parental)</li>
<li>Quarterly Bonuses</li>
<li>Quarterly fun event</li>
<li>Staff recognition programs</li>
<li>Staff training programs</li>
<li>Career progression. We have a long-standing history of promotion from within</li>
<li>An enriched workplace culture that supports growth, development, and, most importantly, having fun!</li>
</ul>
How we will proceed if you are shortlisted: 
<ul>
<li>Telephonic call</li>
<li>Online initial interview and written assessment</li>
<li>Online final interview</li>
</ul>
Special note: Only the shortlisted candidates will be contacted due to the high turnout volume.
 
We appreciate your time and look forward to reviewing your application.

Title: Sr. Customer Solutions Specialist - Enterprise
 Location: Plot no: 4, Road GLC-04, Business Park, IBECHS (Zone-IV), Gulberg Green, Islamabad
 Working Hours: Eastern Time Zone (Any scheduled 8-hour shift within a 24-hour period, for 5 days per week, from Monday to Sunday)
 Job Nature: Permanent, Full-time (40 hours per week)
 
About Us: 
WellnessLiving isn’t just our name, it’s who we are. We’re a software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business
 
When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives.
 
About You: 
Are you solely focused on closing tickets as fast as possible? If yes, DO NOT APPLY!
 At WellnessLiving, putting our customers first is at the heart of everything we do, and the Customer Solutions team lives by this core value every day. We believe in solving problems together—valuing empathy, clear communication, and understanding above all else. Our team takes pride in delivering thoughtful, effective solutions while staying focused on the needs of our customers.
 As a Customer Solutions Specialist, you’ll be the first point of contact for our customers, driven by a genuine passion for helping others and ensuring their success. You’ll take ownership of each issue and be responsible for providing well-communicated, personalized solutions, no matter how complex. Your problem-solving skills and technical knowledge will ensure that customers feel supported and understood at every step.
 If you’re ready to make a real impact by solving meaningful customer issues, understanding their business needs, and delivering exceptional service, WellnessLiving is the place for you.
 
Key Responsibilities: 
<ul>
<li>Serve as the primary point of contact for our Enterprise customers, providing personalized and dedicated technical support.</li>
<li>Respond to incoming support requests via email and assist Enterprise businesses in troubleshooting technical issues.</li>
<li>Serve as the primary point of contact for escalated technical issues, providing advanced troubleshooting and problem-solving expertise. s</li>
<li>Investigate and resolve complex software and hardware problems by analyzing system logs and conducting root cause analysis.</li>
<li>Collaborate with other departments, such as Customer Success, to resolve issues that require cross-functional expertise.</li>
<li>Build and maintain strong relationships with enterprise customers, serving as a trusted advisor and technical expert.</li>
<li>Conduct training sessions and workshops for Enterprise businesses.</li>
<li>Act as a subject matter expert, providing guidance and mentorship to junior technical solutions specialists.</li>
<li>Manage customer expectations by setting realistic timelines for issue resolution and following up with customers to ensure satisfaction.</li>
<li>Accurately document customer interactions, troubleshooting steps, and solutions in the ticketing system or knowledge base.</li>
<li>Contribute to the development and maintenance of a comprehensive knowledge base by documenting common issues and resolutions.</li>
<li>Stay up to date with the latest product updates and industry best practices.</li>
<li>Collaborate with cross-functional teams to develop and implement innovative solutions to complex technical challenges.</li>
<li>Actively participate in training sessions and workshops to enhance technical skills and knowledge.</li>
<li>Provide feedback to team leads on recurring or critical issues to drive process improvements and system enhancements.</li>
<li>Understand and deliver KPIs and performance expectations as outlined by Technical Solutions Management.</li>
</ul>
Skills & Qualification: 
<ul>
<li>3+ years of experience in customer support or customer care with international clients (especially in the US, North America, Canada, & Australia). Experience in the SAAS industry is a competitive edge</li>
<li>Highly organized and detail-oriented</li>
<li>A solution-oriented approach to problem-solving</li>
<li>Familiarity with the operations and needs of enterprise business owners</li>
<li>Strong interpersonal skills and proficiency in English communication (both written & verbal)</li>
<li>Well-developed ability to build strong relationships, quickly establish credibility, and collaborate across multiple internal and external teams</li>
<li>Ability to quickly leverage tools and technology such as Microsoft Office Suite, ZOHO CRM, Intercom, and JIRA</li>
<li>High energy level demonstrated the drive to succeed and comfortable with urgency</li>
</ul>
What we Offer: 
<ul>
<li>Competitive salary package based on experience</li>
<li>Comprehensive Group Health and Life Insurance</li>
<li>Gratuity</li>
<li>EOBI</li>
<li>Transport facility (If place of residency is within a 20-kilometer radius of company’s address) / Fuel allowance</li>
<li>Paid time off (Annual, Sick, Casual, Bereavement, Parental)</li>
<li>Quarterly Bonuses</li>
<li>Staff recognition programs</li>
<li>Career progression. We have a long-standing history of promotion from within</li>
<li>An enriched workplace culture that supports growth, development, and, most importantly, having fun!</li>
</ul>
How we will proceed if you are shortlisted: 
<ul>
<li>Telephonic call</li>
<li>Online initial interview</li>
<li>Online final interview</li>
</ul>
Special note: Only the shortlisted candidates will be contacted due to the high turnout volume.
 
We appreciate your time and look forward to reviewing your application.

Sr. Customer Solutions Specialist - Enterprise

United Sol (Pvt.) Ltd

United Sol is looking for an energetic and people-oriented POS Sales Specialist to introduce and promote our POS solution to local businesses. This role involves regular field visits, building long-term relationships with business owners, and helping them understand how our POS, website, and mobile app solutions can simplify their daily operations.Key Responsibilities<ul><li>Conduct field marketing and sales visits to local businesses including bakeries, cafes, grocery stores, marts, salons/parlours, pharmacies, and clinics.</li><li>Present and demonstrate United Sol&rsquo;s POS system and digital solutions to business owners and decision-makers.</li><li>Build and maintain strong relationships with small business owners through regular follow-ups and on-site meetings.</li><li>Identify customer needs and recommend suitable POS features and packages.</li><li>Execute targeted on-ground marketing strategies tailored to local markets and business types.</li><li>Collaborate with the sales, marketing, and product teams to align outreach efforts with business goals.</li><li>Gather market insights and customer feedback to improve sales approaches and product positioning.</li><li>Maintain records of visits, leads, and conversions.</li></ul>Preferred Qualifications &amp; Skills<ul><li>Prior experience in field sales, field marketing, or B2B sales (especially with local businesses).</li><li>Strong understanding of small business operations and their pain points (billing, inventory, reporting, staff management).</li><li>Excellent communication, persuasion, and relationship-building skills.</li><li>Comfortable with outdoor / on-site work and meeting multiple clients daily.</li><li>Basic understanding of POS systems, digital tools, or SaaS solutions (training will be provided).</li><li>Self-motivated, confident, and target-driven personality.</li></ul>Nice to Have<ul><li>Experience selling POS, software, internet services, banking products, or FMCG solutions.</li><li>Familiarity with local markets and commercial areas in Islamabad/Rawalpindi.</li><li>Basic knowledge of digital marketing or customer acquisition strategies.</li></ul>What we offer<ul><li>Competitive Base Salary</li><li>Commission</li><li>Fuel Allowance</li><li>Bi-annual increment policy</li><li>Opportunities for professional growth and development.</li></ul>If you think you are a good fit, please share your CV at career@unitedsol.netJob Type: Full-timeWork Location: In person

POS Sales Specialist

Misix Communication

Company DescriptionEstablished in 2015, Misix Communication is a Business Process Outsourcing center committed to delivering exceptional customer service for both new and existing clients. With a strong focus on building lasting customer relationships, we excel at providing top-notch support and ensuring client satisfaction. Our team is skilled in adapting quickly, even to complex technical product requirements. At Misix Communication, we strive to set the standard for quality in customer service solutions.Role DescriptionThis is a full-time hybrid role for an Inside Sales Specialist, based in Islamabad. The position includes generating leads, fostering customer satisfaction through excellent service, and maintaining effective communication with clients. While most duties require working from the office, the role offers flexibility for some work-from-home arrangements.Qualifications<ul><li>Proficiency in Inside Sales and lead generation strategies</li><li>Strong skills in delivering excellent customer service and ensuring customer satisfaction</li><li>Exceptional communication abilities, both verbal and written</li><li>Ability to build and maintain strong client relationships</li><li>Proactive attitude with problem-solving skills and a goal-oriented mindset</li><li>Prior experience in sales or customer support roles is a plus</li><li>Bachelor's degree in Business, Marketing, or a related field preferred</li></ul>Pay: Rs60,000.00 - Rs100,000.00 per monthWork Location: In person

Inside Sales Representative

Rastgar Engineering Company pvt ltd

Company Description Hasnaat Brothers Construction Co. (Pvt) Ltd. (HBCC) is a contracting firm specializing in delivering professional services and analytical expertise for civil engineering projects. The company prioritizes innovative and effective solutions that address critical challenges while meeting clients&rsquo; unique needs. HBCC is committed to robust project governance throughout the entire project life cycle, ensuring collaboration among various services and agencies. By fostering ethical and efficient practices, HBCC aims to be a trusted partner that truly understands clients&rsquo; businesses and project requirements. Role Description This is a full-time role for an Account Specialist based on-site in Islamabad. The Account Specialist will manage and maintain client accounts, handle financial transactions, and provide exceptional customer service. Daily tasks will include analyzing data, addressing customer inquiries, and ensuring the timely resolution of any account-related issues. The role also involves collaborating with various teams to uphold client satisfaction and project efficiency. Key Responsibilities &amp; Qualifications Strong analytical skills to evaluate data and solve account-related challenges. Excellent communication skills to engage effectively with clients and internal teams. Proficiency in finance and account management to oversee client transactions and budgets. Experience in customer service and an ability to build and maintain client relationships. Familiarity with civil engineering or construction project management is a plus. Manage overall accounting operations including AP/AR, general ledger, and bank reconciliations Prepare monthly, quarterly, and annual financial statements Monitor project-wise budgets, costing, and expense control Coordinate with project sites for daily progress reports and financial updates Ensure proper recording and verification of site expenses and material costs Handle contractor, subcontractor, and vendor payments and reconciliations Ensure compliance with Income Tax, Sales Tax, Withholding Tax, and other statutory regulations Maintain strong knowledge of SHMA requirements and related financial/legal documentation Prepare cash flow forecasts and financial projections Liaise with auditors, banks, and regulatory authorities Support management in financial planning and strategic decision-making Master&rsquo;s degree in Finance, Business Administration, or a related field is preferred. Must have 4-5 years of experience OFFICE LOCATION: G-13/4 ISLAMABAD. (ON SITE) OFFICE TIMINGS: 9 TO 5, MONDAY TO SATURDAY you can also share your cv at: hbcchr1234@gmail.com Industry ConstructionJob Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthEducation:<ul><li>Master's (Preferred)</li></ul>Experience:<ul><li>Accounts &amp; Finance: 5 years (Preferred)</li></ul>Work Location: In person

Accounts Manager (Female)

AMT Electric Private Limited

Job Description - Trainee Product Marketing EngineerDepartment: Marketing / Corporate CommunicationsLocation: IslamabadProgram: VOLTEDGE Traineeship Program (2 Years)Role OverviewThe Trainee Product Marketing Engineer role is designed for Engineering graduates who have completed a master&rsquo;s degree in marketing or have experience in marketing and want to build a career in technical product marketing, industry positioning, and product-focused communication - supporting AMT Electric&rsquo;s product portfolio across switchgear, automation, lighting, and industrial electrical solutions.Key Responsibilities<ul><li>Assist in developing product-focused marketing materials, including brochures, catalogs, product sheets, and technical documentation.</li><li>Support marketing campaigns and activities, such as exhibitions, customer engagement initiatives, technical events, product seminars, and webinars.</li><li>Conduct market research, competitor benchmarking, and industry trend analysis to inform marketing and sales strategies.</li><li>Collaborate closely with Sales, Product, and Technical teams to ensure consistent and accurate product messaging.</li><li>Translate technical product features into clear commercial value propositions for marketing and customer-facing materials.</li><li>Maintain and update product data sheets, catalogs, marketing documentation, and internal communication materials.</li><li>Support the preparation of product presentations, training materials, and other customer-facing content.</li><li>Assist sales teams in customer pitching activities and in developing new customer bases for product lines.</li><li>Contribute to lifecycle cost analysis, ROI studies, and technical comparisons to support customer decision-making.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in electrical engineering (Required)</li><li>Master&rsquo;s degree in Marketing / MBA (Marketing)</li><li>Strong analytical and communication skills</li><li>Ability to understand technical products and position them commercially</li><li>Interest in product marketing within the electrical or industrial sector</li><li>Fresh graduates encouraged to apply</li></ul>What We Offer<ul><li>A 2-year structured product marketing development pathway</li><li>Hands-on exposure to technical marketing, product positioning &amp; industry branding</li><li>Cross-functional experience with Product, Sales, and Technical teams</li><li>Competitive salary + benefits + EOBI</li><li>Clear progression into Product Marketing, Commercial Strategy, or Product Specialist roles</li></ul>Work Location: In person

Trainee Product Marketing Engineer

Explore 377+ Customer solutions specialist smb in Islamabad this March. Find roles across top companies and apply now to boost your career.

377 customer solutions specialist smb jobs In Islamabad

Customer Solutions Specialist - SMB

Customer Solutions Specialist - SMB

Sr. Customer Solutions Specialist - Enterprise

POS Sales Specialist

Inside Sales Representative

Accounts Manager (Female)

Trainee Product Marketing Engineer