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customer support representative Jobs in Seeb

customer support representative

partner success officer

sales associate

customer success advocate

UptimeAI Inc.

<div>
 
 UptimeAI is leading the way in predictive analytics and AI-driven solutions to optimize operational uptime and reduce downtime for industrial and enterprise clients. Our innovative platform harnesses cutting-edge data science to deliver actionable insights, ensuring maximum efficiency and reliability. UptimeAI uniquely combines Artificial Intelligence with Subject Matter Knowledge from 200+ years of cumulative experience to explain interrelations across upstream/downstream equipment, adapt to changes, identify problems, and give prescriptive diagnosis like a human expert would.
 
 
 
 
 
 
 Role : Customer Success Advocate
 
 
 
 
 Location:
 
 Masqa&tcedil;, Oman
 
 
 
 Department:
 
 
 Customer Success
 
 
 
 
 
 
 
 Role Overview
 
 
 
 The Customer Success Advocate serves as the primary point of contact for customers, acting as a trusted advisor who understands their technical and operational workflows, KPIs, and pain points. This role is pivotal in ensuring customers derive maximum value from the UptimeAI platform.
 
 
 We are seeking dynamic, innovative individuals with strong organizational skills to contribute to our customers' success through proactive engagement and collaborative experiences. As a Customer Success Advocate, you will play a key role in driving customer adoption, satisfaction, and value realization through the UptimeAI platform.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Serve as a Subject Matter Expert in predictive analytics, operations &amp; maintenance, chemical engineering, and asset performance management for the process and manufacturing industries.
 </li>
 <li>
 Increase adoption and value capture by empowering and guiding customers to become self-sufficient on the UptimeAI platform, enabling them to review and respond to alerts independently.
 </li>
 <li>
 Collaborate with customers continuously to identify and realize value opportunities using the UptimeAI platform.
 </li>
 <li>
 Conduct in-depth training sessions for customers and address inquiries to enhance their knowledge of the platform.
 </li>
 <li>
 Understand customers' business goals, initiatives, and the value they derive from UptimeAI's solution.
 </li>
 <li>
 Identify additional use cases and features that can further enhance the value customers achieve.
 </li>
 <li>
 Efficiently address customer needs and contribute to process improvements for greater efficiency.
 </li>
 <li>
 Engage with customers and prospects in person for operational workshops (approximately 30% travel).
 </li>
 <li>
 Support internal stakeholders by generating case studies and value stories.
 </li>
 <li>
 Have familiarity with RCM, FMEA, and maintenance strategies in process industries, as well as condition monitoring of process equipment.
 </li>
 <li>
 Collaborating with the product team to ensure the roadmap aligns with customer business needs
 </li>
 </ul>
 
 
 
 
 
 Qualifications Preferred Qualifications
 
 
 <ul>
 <li>
 Proven Domain Expertise in Process Industries: Solid understanding of operations, maintenance, chemical engineering, or mechanical reliability in oil &amp; gas, chemicals, or manufacturing (e.g., RCM, FMEA, Condition Monitoring).
 </li>
 <li>
 Familiarity with Asset Performance Management (APM).
 </li>
 <li>
 Ability to Translate Technical Insights into Business Value: Skilled at identifying how predictive analytics contributes to cost savings or risk reduction.
 </li>
 <li>
 Experience with Data Analysis: Ability to troubleshoot issues and identify improvement opportunities through data.
 </li>
 <li>
 Communication and Training Skills: Proven ability to conduct training, explain technical concepts clearly, and guide users toward self-sufficiency.
 </li>
 <li>
 Leadership in New Technology or Business Initiatives: Experience in rolling out new initiatives and successfully managing the adoption of technology or processes.
 </li>
 <li>
 Strong Plus:
 </li>
 <li>
 Experience with SaaS Platforms or Digital Tools: Ideally with platforms focused on AI/ML, predictive maintenance, or industrial analytics.
 </li>
 <li>
 Familiarity with Customer Success Methodologies: Including driving adoption, managing stakeholder relationships, and aligning delivery to customer value milestones
 </li>
 </ul>
 
 
 
 
 
 
 Why to join UptimeAI:
 
 
 
 <ul>
 <li>
 
 Impact Industry-Wide Change:
 
 Contribute to transformative solutions that significantly improve operational efficiency and reliability for global clients.
 </li>
 <li>
 
 Collaborative and Growth-Oriented Environment:
 
 Join a talented, passionate team that values innovation, continuous learning, and professional growth.
 </li>
 <li>
 
 Opportunities for Leadership and Innovation:
 
 Lead pioneering projects, influence product development, and shape the future of industrial AI solutions.
 </li>
 </ul>
 
 
</div>

Customer Success Advocate

Canonical

<div>
 
 Job Description
 
 
 
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder led, profitable and growing.
 
 
 We are hiring an
 
 Embedded Linux Field Engineer for Devices/IoT
 
 to expand our reach in mission-critical industries such as Automotive, Medical Devices, Industrial Systems, Robotics, and Telco, as well as Consumer Electronics. We are looking for candidates who are accomplished Linux plumbers. If you are someone passionate about Linux, who knows the plumbing of the OS inside and out, who is proficient with distribution packaging, software design, system debugging, and bringing customer's ideas to life, then please keep on reading - this may be a uniquely exciting opportunity for you.
 
 
 The server edition of Ubuntu is already very widely used in connected devices and industrial PC's. Our edition of Ubuntu tailored for IoT, called Ubuntu Core, represents the state of the art in security and resilience for high end appliances and equipment. Our customers include global brands in consumer and industrial electronics as well as automotive and robotics. We continue to expand our range of offerings to bring our security, management and developer experience to the smallest Linux environments and devices. We recently added a real-time Linux capability and are working towards a range of certifications for these offerings. Together, this portfolio is Linux reinvented for optimal reliability, security, developer productivity and footprint.
 
 
 This career opportunity requires a unique blend of skills. Successful candidates will know Linux well and be proficient coders and scripters. They will have experience of low-level Linux boot, BIOS, EFI, Secure Boot, firmware, OS Distribution packaging and generally speaking embedded software development methodologies. They also enjoy the pace of change and diversity of client engagements with driven and ambitious technology entrepreneurs. Competitive, business-focused technologists at heart, they are also dedicated team players that take pride in team and company wins.
 
 
 We often say that our field engineers have 'the hardest job at Canonical' because customers can ask about any aspect of our solutions and products and expect a thoughtful, well-informed answer. We always want to do the best thing for our partners and customers, regardless of our company interests, and field engineers are the people we trust to ensure that is true.
 
 
 What your day will look like
 
 
 <ul>
 <li>
 Engage customers during presales to gather requirements and explain our technology
 </li>
 <li>
 Elaborate solutions to be proposed to prospective clients
 </li>
 <li>
 Participate to the delivery of select projects related to Embedded Linux
 </li>
 <li>
 Convey market requirements to key stakeholders in our organization, and sometimes participate to the development or refining of generic solutions to unlock market potential
 </li>
 <li>
 Be both a customer advocate and a trusted advisor to Canonical
 
 
 </li>
 </ul>
 What we are looking for in you
 
 
 <ul>
 <li>
 Bachelors degree in Computer Science or related technical field
 </li>
 <li>
 Extensive Linux experience - Debian or Ubuntu preferred
 </li>
 <li>
 Distribution / Packaging experience (deb, rpm, ...)
 </li>
 <li>
 Solid embedded Linux experience (Yocto, Buildroot...)
 </li>
 <li>
 Fluency in at least one of Golang, Python, C, C++, or Rust
 </li>
 <li>
 Professional written and spoken English in addition to the local language
 </li>
 <li>
 Excellent communication and presentation skills
 </li>
 <li>
 Result-oriented, ability to multi-task
 </li>
 <li>
 A personal drive to meet commitments
 </li>
 <li>
 An humble learner and quick study
 </li>
 <li>
 Albeit many projects can be done remotely, the successful candidate will be willing to travel up to 30% of the time for customer meetings, company events, and conferences
 </li>
 <li>
 For positions in Japan and Korea, the successful candidates will also be able to speak and write the local language at a professional level.
 
 
 </li>
 </ul>
 
 Additional Skills That You Might Also Bring
 
 
 
 <ul>
 <li>
 Experience with customer engagements a plus, but not a requirement
 
 
 </li>
 </ul>
 What we offer colleagues
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Programme
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass, and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Embedded Linux Field Engineer for Devices/IoT

Saubhagyam Global Services LLC

Customer Service Representative Join a Growing International Customer Support Team in Muscat!Are you a people-oriented professional who enjoys helping others and solving problems? Saubhagyam Global Services LLC is expanding its Customer Support team in Muscat, and we are looking for motivated Customer Service Representatives who are ready to build a stable, rewarding career in a fast-growing global services company.We offer a supportive work environment, clear career growth opportunities, and competitive pay for dedicated individuals who want to grow in customer service, call center operations, and client support.Job Responsibilities<ul><li>Handle incoming customer inquiries via phone, email, or chat</li><li>Provide accurate information about services, accounts, or general support requests</li><li>Resolve customer issues professionally and efficiently</li><li>Maintain customer records and update internal systems</li><li>Follow company guidelines and quality standards</li><li>Escalate complex cases when needed</li><li>Deliver excellent customer experience at all times</li></ul>Requirements<ul><li>High school diploma or equivalent (Bachelor&rsquo;s preferred but not required)</li><li>Good communication skills in English (additional languages are a plus)</li><li>Basic computer skills (email, typing, data entry)</li><li>Positive attitude and willingness to learn</li><li>Ability to work in shifts (if required)</li><li>Freshers are welcome to apply</li></ul>What We Offer<ul><li>Competitive monthly salary</li><li>Performance-based incentives</li><li>Paid training and onboarding</li><li>Friendly and supportive team environment</li><li>Career growth opportunities in customer service and operations</li><li>Stable, long-term employment</li></ul>About Saubhagyam Global Services LLCSaubhagyam Global Services LLC is a professional business services company focused on delivering high-quality customer support, digital operations, and business process solutions. We work with international clients and are committed to providing reliable service, innovation, and excellent customer experiences.Why Work With Us?We believe in hiring motivated individuals and helping them grow. Whether you are starting your career or looking to build experience in customer support, we provide the training, structure, and opportunity for long-term success.If you are ready to start a rewarding career in customer service, we would love to hear from you.Pay: RO300.000 - RO650.000 per monthWork Location: In person

Customer Service Representative

ahlibank

<div>
 
 
 SUMMARY OF ROLE:
 
 
 The Talent Acquisition Manager leads and drives the Bank&rsquo;s talent acquisition strategy, ensuring timely, high-quality, and compliant hiring aligned with workforce plans and business priorities. The role combines strategic workforce planning, stakeholder management, and governance oversight with hands-on leadership of the recruitment function. It is accountable for optimizing sourcing channels, enhancing employer branding, strengthening recruitment analytics, and ensuring full compliance with regulatory and audit requirements within a banking environment.
 
 
 
 
 KEY RESPONSIBILITIES:
 
 
 
 
 1. Talent Acquisition Strategy and Delivery
 
 
 
 Lead and execute the Bank&rsquo;s end-to-end recruitment strategy in alignment with approved manpower plans.
 
 
 Drive quality of hire, time-to-hire, and cost optimization through effective sourcing strategies.
 
 
 Oversee and guide the full recruitment cycle, including sourcing, screening, interviews, offer negotiation, and pre-employment checks.
 
 
 Manage and optimize agency partnerships, ensuring alignment with governance, quality, and cost expectations.
 
 
 Ensure a positive and professional candidate experience to enhance the Bank&rsquo;s reputation as an employer of choice.
 
 
 Build and maintain proactive talent pipelines for critical and future roles.
 
 
 Strengthen employer branding to attract high-quality talent.
 
 
 Ensure a consistent, professional, and positive candidate experience across all stages of the hiring process.
 
 
 
 
 2. Stakeholder and Workforce Planning Management
 
 
 
 Act as a strategic partner to business leaders in workforce planning and hiring decisions.
 
 
 Translate business requirements into structured hiring plans with clear timelines and priorities.
 
 
 Maintain and execute the approved manpower plan to ensure staffing requirements are met.
 
 
 Provide data-driven insights and recommendations to stakeholders for talent acquisition strategies.
 
 
 
 
 3. Governance, Compliance, and Audit Readiness
 
 
 
 Ensure adherence to Oman Labor Law, regulatory requirements, and internal policies.
 
 
 Maintain compliance with risk management guidelines and support audit readiness by ensuring all recruitment documentation is accurate and accessible.
 
 
 Oversee pre-employment checks (Mala&rsquo;a, World Check, ROP, references) ensuring 100% completion and documentation.
 
 
 Clarify and communicate updated regulatory rules and regulations to relevant stakeholders.
 
 
 Strengthen governance across agency usage, offers, and hiring approvals.
 
 
 
 4. Data Management, Reporting, and Process Improvement
 
 
 
 Lead development and enhancement of TA dashboards and MIS reporting.
 
 
 Maintain and update the recruitment database for accurate tracking and reporting.
 
 
 Generate MIS reports on hiring metrics, turnover, and recruitment effectiveness.
 
 
 Identify opportunities for improving recruitment processes to enhance efficiency and effectiveness.
 
 
 Ensure accuracy, integrity, and visibility of recruitment data across stakeholders.
 
 
 
 5.Process Innovation, Automation &amp; Digitalization:
 
 
 
 Drive continuous process improvement through innovative, automated, and digital solutions
 
 
 Lead initiatives related to ATS optimization (e.g., Zoho Recruit) and recruitment automation.
 
 
 Enhance candidate and hiring manager experience through streamlined processes.
 
 
 
 
 6.Self/People Development &amp; Continuous Learning:
 
 
 
 Continually update oneself through knowledge acquisition, on-the-job training, or project involvement; advocate and support others to do the same.
 
 
 Set clear performance expectations, KPIs, and accountability measures.
 
 
 Coach and upskill team members in sourcing, stakeholder management, and compliance.
 
 
 
 Requirements
 
 
 <ul>
 <li>
 
 Omani Nationals Only
 
 
 </li>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.
 
 </li>
 <li>
 Minimum of 7 years of HR experience, focusing on recruitment and talent acquisition.
 
 </li>
 <li>
 CIPD, CHRP or equivalent preferred.
 
 
 
 
 
 </li>
 </ul>
</div>

Talent Acquisition Manager

Binance

<div>
 Binance is a leading global blockchain ecosystem behind the world&rsquo;s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
 
 
 
 About The Team
 
 
 
 Join our P2P team at Binance and help create a state-of-the-art on/off ramp platform for our customers. Our team is dedicated to revolutionizing global transactions and financial management. We're committed to making crypto accessible for everyone. Be part of a dynamic team driving the future of digital payments and fintech.
 
 
 
 About The Role
 
 
 
 This role will work closely with regional stakeholders, product teams, risk, and compliance to ensure operational excellence, healthy liquidity, risk mitigation, and a high-quality trading experience for our users.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Drive and manage P2P platform growth, including new and active users, liquidity, order success rates and disputes.
 </li>
 <li>
 Collaborate closely with product, risk, compliance, customer support, and local teams to maintain operational efficiency and controlled risk levels.
 </li>
 <li>
 Adequate understanding of the local market to independently navigate regulatory environments through cross team collaboration to ensure compliance and support expansion of fiat on/off-ramp capabilities.
 </li>
 <li>
 Monitor key indicators such as spread competitiveness, success rate, completion rate, cancellations, and fraud patterns.
 </li>
 <li>
 Analyze market trends, pricing dynamics, payment methods, and competitive landscape across markets.
 </li>
 <li>
 Identify operational bottlenecks and leverage data insights to propose and implement improvements in workflows, user experience, and channel performance.
 </li>
 <li>
 Manage merchant ecosystem development including onboarding, performance monitoring, incentive programs, and quality assurance.
 </li>
 <li>
 Coordinate operational workflows such as merchant vetting, transaction monitoring, quality reviews, and policy enforcement to uphold channel integrity.
 </li>
 <li>
 Monitor key performance indicators including liquidity balance, spread competitiveness, transaction success rates, cancellations, and fraud patterns.
 </li>
 <li>
 Provide actionable business insights to internal teams to inform strategy, product roadmap, and market expansion plans.
 </li>
 <li>
 Product mindset to collaborate effectively with product teams on feature enhancements and local rollouts.
 </li>
 <li>
 Partner with marketing and community teams to support regional campaigns, payment method adoption, and user education initiatives.
 </li>
 <li>
 Collaborate with customer support and dispute resolution teams to ensure timely and effective handling of user issues.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Economics, Finance, Engineering, or a related field.
 </li>
 <li>
 5+ years of experience in crypto exchanges, fintech, banking, or payment platforms.
 </li>
 <li>
 Strong understanding of fiat payment channels and on/off-ramp mechanisms across multiple markets.
 </li>
 <li>
 Strong understanding of crypto landscape, particularly across APAC, including major markets, regulations and user behaviors.
 </li>
 <li>
 Data-driven approach with the ability to analyze performance metrics and translate insights into actionable improvements.
 </li>
 <li>
 Ability to operate in a fast-paced, high-pressure environment with attention to detail and a sense of ownership.
 </li>
 <li>
 Prefer candidates who are bilingual in English and Arabic.
 
 
 </li>
 </ul>
 
 Why Binance
 
 
 
 <ul>
 <li>
 Shape the future with the world&rsquo;s leading blockchain ecosystem
 </li>
 <li>
 Collaborate with world-class talent in a user-centric global organization with a flat structure
 </li>
 <li>
 Tackle unique, fast-paced projects with autonomy in an innovative environment
 </li>
 <li>
 Thrive in a results-driven workplace with opportunities for career growth and continuous learning
 </li>
 <li>
 Competitive salary and company benefits
 </li>
 <li>
 Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
 
 
 </li>
 </ul>
 Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
 
 
 
 By submitting a job application, you confirm that you have read and agree to our
 
 
 
 Candidate Privacy Notice
 
 
 
 .
 
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

International Operations - P2P

Classera

<div>
 
 Role Overview
 
 
 
 We are seeking a high-performing
 
 Sales Manager
 
 to lead and accelerate Classera&rsquo;s growth in the Sultanate of Oman across both
 
 Education (K-12, Higher Education, Government)
 
 and
 
 Training (Corporate,
 
 
 
 
 Government, SMEs)
 
 sectors.
 
 
 This role is responsible for driving
 
 new business acquisition, strategic partnerships, and revenue growth
 
 , while positioning Classera as the leading digital learning and training solutions provider in the
 
 
 market.
 
 
 The ideal candidate combines
 
 strong local market knowledge
 
 ,
 
 enterprise sales expertise
 
 , and the ability to
 
 navigate complex government and institutional sales cycles
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Market Development &amp; Revenue Growth
 </li>
 <li>
 Own and deliver the Oman revenue targets across LMS, training platforms, and related solutions
 </li>
 <li>
 Identify, prioritize, and penetrate high-value accounts in:
 </li>
 <li>
 Ministry of Education and government entities
 </li>
 <li>
 Private schools and universities
 </li>
 <li>
 Large enterprises and SME segments
 </li>
 <li>
 Build and execute a country-level sales strategy and GTM plan
 </li>
 <li>
 Strategic Sales Execution
 </li>
 <li>
 Manage the full sales lifecycle: lead generation &rarr; qualification &rarr; proposal &rarr; negotiation &rarr; closing
 </li>
 <li>
 Lead enterprise and government bids/tenders, including RFP responses and consortium
 </li>
 <li>
 participation
 </li>
 <li>
 Develop strong account plans for strategic customers
 </li>
 <li>
 Drive consultative selling, positioning Classera as a transformation partner&mdash;not just a vendor
 </li>
 <li>
 Partnerships &amp; Ecosystem Development
 </li>
 <li>
 Establish and manage strategic partnerships with:
 </li>
 <li>
 Telecom operators (e.g., Omantel, Ooredoo)
 </li>
 <li>
 Government stakeholders
 </li>
 <li>
 Channel partners and system integrators
 </li>
 <li>
 Identify co-selling opportunities to accelerate market penetration
 </li>
 <li>
 Builda local advisor/referral ecosystem to generate pipeline
 </li>
 <li>
 Pipeline Management &amp; Forecasting
 </li>
 <li>
 Build and maintain a robust sales pipeline aligned with growth targets
 </li>
 <li>
 Ensure accurate forecasting and CRM discipline
 </li>
 <li>
 Track key KPIs: pipeline coverage, win rates, deal cycle time
 </li>
 <li>
 Cross-Functional Collaboration
 </li>
 <li>
 Work closely with:
 </li>
 <li>
 Pre-sales for solution design and demos
 </li>
 <li>
 Customer Success &amp; PMO to ensure successful delivery and expansion
 </li>
 <li>
 Marketing for local demand generation campaigns
 </li>
 <li>
 Provide market feedback to influence product, pricing, and packaging
 </li>
 <li>
 Market Intelligence &amp; Positioning
 </li>
 <li>
 Monitor competitive landscape, pricing, and customer needs
 </li>
 <li>
 Identify emerging opportunities in digital transformation, eLearning, and workforce upskilling
 </li>
 <li>
 Represent Classera in industry events, conferences, and executive meetings
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 7&ndash;12 years of experience in enterprise sales, preferably in EdTech, SaaS, or digital solutions
 </li>
 <li>
 Proven track record of closing large deals with government or enterprise clients
 </li>
 <li>
 Strong understanding of the Oman market, including regulatory and procurement dynamics
 </li>
 <li>
 Experience in managing complex, multi-stakeholder sales cycles
 </li>
 <li>
 Bachelor&rsquo;s degree required; MBA is a plus
 
 
 </li>
 </ul>
 
 Key Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Strategic thinking and market-building capability
 </li>
 <li>
 Strong negotiation and closing skills
 </li>
 <li>
 Excellent stakeholder management, especially at C-level
 </li>
 <li>
 Ability to operate in a high-growth, entrepreneurial environment
 </li>
 <li>
 Strong communication and presentation skills
 </li>
 <li>
 Fluent in English; Arabic is a strong advantage
 
 
 </li>
 </ul>
 
 Success Metrics (KPIs)
 
 
 
 <ul>
 <li>
 Revenue achievement vs. target
 </li>
 <li>
 Pipeline coverage ratio (3&ndash;5x target)
 </li>
 <li>
 Number of new strategic accounts acquired
 </li>
 <li>
 Win rate on qualified opportunities
 </li>
 <li>
 Partnership-driven revenue contribution
 </li>
 <li>
 Customer expansion and upsell performance
 
 
 </li>
 </ul>
 
 Why Join Classera
 
 
 
 <ul>
 <li>
 Be part of a high-growth global EdTech leader driving digital transformation
 </li>
 <li>
 Opportunity to shape and lead Oman market expansion strategy
 </li>
 <li>
 Work closely with regional and global leadership
 </li>
 <li>
 Competitive compensation with strong performance incentives
 </li>
 </ul>
</div>

Sales Manager – Oman (Education & Training Solutions)

Acwa

<div>
 
 
 About the job
 
 
 
 
 
 
 To provide top-level subject matter expertise on critical steam and gas turbines, lead and manage strategic projects, overseeing all aspects of operational, financial, customer, and employee strategy throughout the project's lifecycle. The role ensures that projects are meticulously planned, effectively managed, and financially controlled. It includes coordinating with stakeholders, ensuring clear communication, evaluating progress, implementing necessary changes, and delivering timely reports in alignment with the evolving needs of the project. This position requires a strategic mindset to drive success across all project dimensions and ensure alignment with broader
 
 
 
 
 
 
 Key Accountabilities :
 
 
 
 
 
 <ul>
 <li>
 Responsible for the P&amp;L, budget, and commercial oversight of projects, including managing cash flow, collections, and delivering budgets aligned with forecasts and expectations.
 </li>
 <li>
 Perform Collaborate on the techno-commercial aspects of strategic projects, ensuring technical feasibility, cost efficiency, and commercial viability across the project lifecycle.
 </li>
 <li>
 Lead the planning, execution, and quality control of machining and maintenance activities for all rotating equipment, optimizing processes for efficiency and performance.
 </li>
 <li>
 Ensure adherence to company policies, with a strong focus on managing operations in line with safety regulations and company safety rules.
 </li>
 <li>
 Drive project processes and procedures to achieve high-quality, first-time delivery while meeting customer satisfaction goals
 </li>
 <li>
 Take up Lead Field Service Engineer duties to support Gas Turbine (GT), Steam Turbine (ST), and Generator job activities. This includes planning and coordinating maintenance activities, overseeing documentation processes, and leading troubleshooting efforts.
 </li>
 <li>
 Provide technical expertise and assistance for Mitsubishi Heavy Industries (MHI) units as required. This includes offering specialized knowledge on the design, operation, and troubleshooting of MHI equipment to ensure smooth functioning and addressing technical challenges promptly.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 Qualifications, Experience, &amp; Skills:
 
 
 
 
 
 <ul>
 <li>
 
 Minimum Qualifications:
 
 A Bachelor's degree/Diploma holder in Electrical or Mechanical Engineering.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Minimum Experience:
 
 minimum 7 years of experience in field engineering, power generation in outage operations, with full knowledge of Siemens V94.3 or Ansaldo Technology
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Skills
 
 :
 </li>
 </ul>
 
 
 
 <ol>
 <li>
 Strong leadership and decision-making abilities.
 </li>
 <li>
 Excellent planning, organizational, and problem-solving skills
 </li>
 <li>
 Ability to manage multiple stakeholders under pressure.
 </li>
 <li>
 A strategic and commercial mindset contributes to the success of a rapidly growing business unit
 </li>
 <li>
 Ability to originate, build, and maintain relationships at the senior level
 </li>
 <li>
 Project Management principles and tools
 </li>
 <li>
 Excellent communication, presentation, and negotiation skills
 </li>
 <li>
 Excellent analytical and conceptual skills
 </li>
 <li>
 Ability to complement the decision-making processes based on technical know-how
 </li>
 <li>
 Coach and develop team members on key technical areas/ disciplines
 </li>
 <li>
 Thorough understanding of the latest technology and innovation
 </li>
 <li>
 Understanding of the business value chain and operational challenges
 </li>
 <li>
 Knowledge of applicable legal / quality / HSSE requirements
 </li>
 </ol>
 
 
</div>

Outage Project Manager

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