customer support representative Jobs in Karachi

customer support representative

customer service representative Jobs in Karachi

customer service representative

sales consultant

customer service executive Jobs in Karachi

customer service executive

sales associate

customer success associate

Qureos

About Qureos&nbsp;Qureos is an AI-powered hiring platform that helps employers discover, evaluate, and hire talent faster and more effectively. Our mission is to make hiring outcomes predictable by matching candidates to roles based on skills, potential, and outcomes&nbsp; not guesswork.We are rapidly scaling across MENA and the US, and we’re looking for a Customer Success Manager (CSM) who will serve as a trusted advisor to our clients and ensure they achieve measurable success with Qureos. Role Overview&nbsp;As a Customer Success Manager, you will manage the entire post-sale customer lifecycle&nbsp;onboarding, adoption, renewal, and expansion. You’ll work as a consultant to our clients, helping them define hiring goals, optimize job postings, and maximize value from the platform.You will manage a portfolio of mid-market and enterprise customers across MENA and the US, ensuring they meet their business objectives and renew successfully.&nbsp;Key Responsibilities&nbsp;- Own the customer lifecycle: Lead onboarding, adoption, renewals, and expansion across30+ accounts.- Drive measurable outcomes: Ensure customers achieve their hiring and efficiency goals using Qureos’ AI-powered platform.- Act as a strategic consultant: Guide customers on job roles, hiring expectations, and outcome-driven hiring strategies.- Champion customer advocacy: Represent customer needs internally to influence product, marketing, and sales decisions.- Retention &amp; growth: Maintain high renewal rates, increase platform adoption, and identify upsell opportunities.- Cross-functional collaboration: Work closely with Sales, Product, and Marketing to deliver a seamless customer experience.- Track success metrics: Report on retention, adoption, satisfaction, and revenue expansion.What We’re Looking For- Experience: 4–7 years in Customer Success or Account Management (B2B SaaS, HR Tech, ATS, or AI solutions preferred).- Customer-centric: Ability to understand client goals, manage executive relationships, and consult strategically.- Analytical mindset: Comfortable using data (qualitative + quantitative) to drive recommendations.- Communication: Excellent written and verbal English (Arabic is a plus).- Tools: Experience with CRM and customer success platforms (HubSpot, Zoho, or similar).- Mindset: Ownership, speed, clarity, and a builder mentality -&nbsp;thrives in a high-growth startup environment.&nbsp;Why Qureos?&nbsp;- Be part of a fast-scaling startup transforming how hiring is done - Work with a diverse, remote-first team across MENA and the US - Competitive compensation + equity -&nbsp;your success grows with Qureos - Opportunity to shape customer success practices and drive global impact

Customer Success Manager

Mars BPO

Job Description: We are looking for a Customer Success Closer to join our in-house campaign. The ideal candidate should be confident on calls, skilled at verifying customer details, and able to close leads effectively. This role requires professionalism, strong communication skills, and a results-oriented approach.Responsibilities:<ul><li>Handle inbound and outbound verification and closing calls</li><li>Verify customer information accurately and maintain records</li><li>Convert leads into confirmed closures</li><li>Achieve daily and weekly performance targets</li><li>Follow company scripts, guidelines, and quality standards</li></ul>Requirements:<ul><li>Strong spoken English</li><li>Experience in verification, sales, or closing preferred</li><li>Confident, persuasive, and target-driven</li><li>Professional, punctual, and independent</li><li>Good at handling objections</li></ul>What We Offer:<ul><li>Competitive salary with performance-based incentives</li><li>Paid training and skill development</li><li>Supportive and professional work environment</li><li>Career growth and promotion opportunities</li><li>Stable in-house campaign with fixed shifts</li></ul>Office Timings:<ul><li>7:00 PM &ndash; 5:00 AM (Night Shift)</li></ul>Office Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Success Closer

Social Champ, Inc

<div>
 
 
 Customer Success Executive
 
 
 
 
 
 
 
 About Social Champ
 
 
 
 Social Champ is a growing social media management platform built to make publishing and scheduling effortless for businesses and creators. We move fast but stay grounded &mdash; reliability, clean code, and user trust sit at the core of what we build.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Conduct product demos and support calls to help users understand and effectively use our platform.
 </li>
 <li>
 Provide prompt and exceptional support through live chat and email.
 </li>
 <li>
 Perform follow-up calls to ensure customer satisfaction and resolve pending issues.
 </li>
 <li>
 Escalate technical or complex concerns to the relevant team, ensuring timely resolution.
 </li>
 <li>
 Proactively build and maintain strong relationships with users by addressing their needs and concerns.
 </li>
 <li>
 Maintain accurate records of interactions, feedback, and resolutions in the CRM system.
 </li>
 <li>
 Collaborate with internal teams to enhance customer experience based on user insights.
 </li>
 <li>
 Create and update help desk articles as needed.
 </li>
 </ul>
 
 
 
 
 
 Requirements (1&ndash;2 years of experience):
 
 
 <ul>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Proven experience in a customer-facing role, ideally within SaaS or technology environments.
 </li>
 <li>
 Willingness to work in rotational shifts, including evenings and nights.
 </li>
 <li>
 Strong problem-solving abilities and the capacity to stay composed under pressure.
 </li>
 <li>
 Familiarity with CRM tools, ticketing systems, and live chat platforms is a plus.
 </li>
 <li>
 A positive attitude and a genuine desire to help users succeed.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualification:
 
 Bachelor's degree
 
 
 
 Timings:
 
 Rotational (Evening &amp; Night Shifts), Hybrid
 
 
 
 
 
 
 Location:
 
 Gulshan-e-Iqbal, Block 3, Karachi
 
 
 
 Job Type:
 
 Full-time
 
 
 
 
 
 Interested candidates can submit their resumes to nasra@socialchamp.com, mentioning the position title in the subject line.
 
</div>

Customer Success Executive

NielsenIQ

<div><div><div>Role Responsibilities
The role is responsible for the ongoing support and development of Tier 2 customers through implementing the Customer Success strategy which will encompass the following:<ul><li>
Customer Experience: Ensure high customer satisfaction by understanding and addressing customers&rsquo; needs and goals, becoming their trusted advisor by building and maintaining strong relationships. Conduct regular check-ins and business reviews to ensure customers are achieving their desired outcomes.</li><li>
Performance Metrics: Achieve essential KPIs such as customer satisfaction scores, retention rates, and product usage metrics to gauge the effectiveness of customer success initiatives.</li><li>
Process Improvement: Identify and implement improvements to enhance efficiency and customer satisfaction with both your customers and your manager.</li><li>
Training and Development: Provide support and training to team members, as well as customers to ensure a mutually beneficial relationship.</li><li>
Cross-Department Collaboration: Work closely with other departments, such as Commercial, Sales Enablement, and PTO, to ensure a seamless customer experience. Schedule product deliveries according to workflow capacity, handle operational queries, and support the operations team to maintain high service levels.</li><li>
Product Knowledge: Develop a comprehensive understanding of core services and additional software offerings. Track customer usage against allowances and address any queries related to systems</li><li>
Technology Utilization: Adoption of existing systems and processes to streamline operations and improve service delivery.</li><li>
Reporting and Analysis: Prepare and present detailed reports for your customers on adoption and usage of services. Use performance data to drive continuous improvement initiatives with our customers.</li><li>
Customer Feedback: Obtain customer feedback to drive a continuous improvement to NPS.</li><li>
Customer Advocacy: Act as an advocate for the customer within the company, ensuring their needs and feedback are considered in product development and service improvements.</li></ul>
Other<ul><li>
You may be asked to undertake additional duties to those above, either temporarily or permanently, which the Company reasonably believes you can carry out or for which you will be trained.</li><li>
Relevant professional, ethical and health and safety standards apply to this role.</li><li>
May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international).</li></ul></div></div><div><div><h2 class="jobSectionHeader"> 
Qualifications</h2></div><div><ul><li>
Some experience in customer facing roles.</li><li>
You have a customer driven attitude and strong experience in working in B2B customer-facing role(s), preferably including relationship management.</li><li>
Ability to deliver quickly in a fast-paced environment and independently overcome challenges.</li><li>
A positive and collaborative attitude and proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals.</li><li>
Strong problem-solving abilities and the capacity to meet deadlines consistently</li><li>
1-2 years of relevant experience</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div></div><div>
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div></div></div>

Customer Service Executive

Social Champ

Customer Success ExecutiveAbout Social ChampSocial Champ is a growing social media management platform built to make publishing and scheduling effortless for businesses and creators. We move fast but stay grounded &mdash; reliability, clean code, and user trust sit at the core of what we build.Key Responsibilities:<ul><li>Conduct product demos and support calls to help users understand and effectively use our platform.</li><li>Provide prompt and exceptional support through live chat and email.</li><li>Perform follow-up calls to ensure customer satisfaction and resolve pending issues.</li><li>Escalate technical or complex concerns to the relevant team, ensuring timely resolution.</li><li>Proactively build and maintain strong relationships with users by addressing their needs and concerns.</li><li>Maintain accurate records of interactions, feedback, and resolutions in the CRM system.</li><li>Collaborate with internal teams to enhance customer experience based on user insights.</li><li>Create and update help desk articles as needed.</li></ul>Requirements (1&ndash;2 years of experience):<ul><li>Excellent written and verbal communication skills.</li><li>Proven experience in a customer-facing role, ideally within SaaS or technology environments.</li><li>Willingness to work in rotational shifts, including evenings and nights.</li><li>Strong problem-solving abilities and the capacity to stay composed under pressure.</li><li>Familiarity with CRM tools, ticketing systems, and live chat platforms is a plus.</li><li>A positive attitude and a genuine desire to help users succeed.</li></ul>Preferred Qualification: Bachelor's degreeTimings: Rotational (Evening &amp; Night Shifts), HybridLocation: Gulshan-e-Iqbal, Block 3, KarachiJob Type: Full-timeInterested candidates can submit their resumes to nasra@socialchamp.com, mentioning the position title in the subject line.Job Type: Full-timeWork Location: In person

Sajiero

Job Title: Customer Support Associate Location: Nazimabad No.1 near Eidgah Ground Job Type: Full-Time Timings: 11:00 AM to 7:30 PM (Monday to Saturday)Job Summary: We are looking for a proactive and organized Customer Support Associate to join our team. The ideal candidate will be responsible for handling courier bookings, making order confirmation calls, managing shipper advices, and responding to customer inquiries across multiple channels.Key Responsibilities:<ul><li>Book courier shipments on relevant logistics platforms.</li><li>Make daily order confirmation calls to customers.</li><li>Coordinate and manage shipper advices with couriers and internal teams.</li><li>Respond promptly and professionally to customer queries via phone, WhatsApp, and email.</li><li>Maintain accurate records of customer interactions, issues, and resolutions.</li><li>Ensure a smooth post-order customer experience and follow-ups where needed.</li><li>Assist in daily operations and provide support in administrative tasks as required.</li></ul>Requirements:<ul><li>Prior experience in customer support, logistics coordination, or e-commerce operations is a plus.</li><li>Positive attitude and ability to work independently under minimal supervision.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Support Associate

Transworld Associates Pvt. Ltd

The Corporate Sales Associate (B2B) is responsible for managing and growing business relationships with corporate clients. This role focuses on understanding customer needs, presenting tailored solutions, and driving revenue through strategic sales of ICT, Cloud, Connectivity and Managed Services. The Associate will act as the main point of contact for clients, ensuring excellent service delivery and high customer satisfaction.<ul><li>Identify and approach potential corporate customers for products &amp; services from Transworld Group Portfolio.</li><li>Generate prospects for new business via visits, networking, events and cold callings.</li><li>Successfully understands and address client&rsquo;s technology, pain points and business concerns to pitch Transworld portfolio to address customer needs.</li><li>Create proposals, build a robust pipeline for qualified leads and maintain relationships with the potential customers.</li><li>Prepare and present business proposals, quotations, and RFP responses.</li><li>Ensure timely renewal and revision of contracts, SLAs, and agreements.</li><li>Maintain an accurate sales pipeline and regularly update systems.</li><li>Managing operational tasks including payment follow-ups, preparing presentable reports, and overseeing customer agreements to ensure smooth and timely execution of processes.</li><li>Minimum 1 year experience</li><li>Bachelor&rsquo;s degree is mandatory</li></ul><ul><li>Skills:</li><li>Problem Solving</li><li>Negotiation Skills</li><li>Product Knowledge</li><li>Time Management</li><li>Relationship Management</li><li>Advanced Excel</li><li>Communication</li></ul>Job Type: Full-timeWork Location: In person

Corporate Sales Associate

Explore 847+ Customer success associate in Karachi this December. Find roles across top companies and apply now to boost your career.

847 customer success associate jobs IN Karachi

Customer Success Manager

Customer Success Closer

Customer Success Executive

Customer Service Executive

Customer Success Executive

Customer Support Associate

Corporate Sales Associate