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Fleek

<div><h1 class="jobSectionHeader">CX Associate</h1>
Can you help us fix the world's most broken supply chain?
The fashion industry produces over 100 billion garments a year. 60% end up in landfill &mdash; not because people don't want these clothes, but because the supply chain for getting secondhand fashion from donation to resale is completely offline, manual, and broken.
Fleek is fixing this. Our mission is to make secondhand the first choice. We're building the infrastructure powering the global secondhand clothing trade &mdash; through a B2B marketplace and the AI systems digitising the supply chain behind it.
Through Fleek, vintage stores, online resellers, and retail buyers source graded secondhand inventory directly from wholesalers and rag houses across multiple countries. Our key enabler is FleekSort &mdash; an AI model fine-tuned on secondhand fashion &mdash; that can grade, price, and categorise items with just a photo, turning what has historically been an opaque and manual trade into a structured, searchable, and tradable global inventory layer.
Since 2022, we've saved 9 million items from landfill and tripled in size year-on-year. We've raised ~$50M from a16z, Y Combinator, Burda Principal Investments, HV Capital, and others, and have recently closed our Series B. Our advisors and private investors include operators behind Depop, Shopify, and Postmates.
Today, we serve thousands of resellers and retailers across the UK, Europe, and the US. With the secondhand fashion market projected to reach $350B by 2027, Fleek is building the AI-native operational and financial backbone for secondhand commerce globally.
We're looking for people who want to build something that matters &mdash; and move fast doing it. Sound good? Keep reading.<h2 class="jobSectionHeader">
About the Role</h2>
This is a CX Associate role on Fleek's Customer Experience team, based full-time in our Karachi office. You'll be on the front line of Fleek's customer relationships &mdash; handling daily interactions across multiple channels, resolving issues, and making sure every buyer and supplier who reaches out gets a fast, accurate, and human response.
This isn't a scripted call centre role. You'll be working inside a fast-growing marketplace where every interaction teaches you something about how the business works &mdash; from supply and logistics to product and operations. You'll be expected to think, not just respond.<h2 class="jobSectionHeader">
Why This Role Stands Out</h2>
Fleek's customers are professional resellers, vintage store owners, and wholesale buyers running real businesses. When they reach out, the stakes are higher than a typical consumer support interaction &mdash; a delayed shipment or a grading issue can directly affect their revenue. That means the quality of your response matters.
You won't be reading from a script. You'll learn the product deeply, understand the workflows behind the marketplace, and use that knowledge to solve problems properly &mdash; not just close tickets. You'll work closely with teams across supply management, vendor relations, and product, feeding back what you hear from customers to help improve the experience for everyone.
The platform handles 500,000+ items a month today and will surpass a million by end of year. As volume scales, the CX team becomes increasingly critical &mdash; and high performers here have a direct path into operations, account management, and other commercial roles at Fleek.<h2 class="jobSectionHeader">
What Makes You a Fleek CX Associate?</h2>
Customer-First: You genuinely care about helping people. You're empathetic, patient, and take pride in resolving issues properly &mdash; not just quickly.
Clear Communicator: You write and speak clearly, concisely, and professionally. You can explain a complex issue in simple terms and keep customers informed without jargon or ambiguity.
Detail-Oriented: You don't miss things. You follow workflows accurately, capture the right details on every interaction, and make sure nothing falls through the cracks.
Proactive Problem-Solver: You don't wait to be told what to do. When you see a recurring issue, you flag it. When you spot a better way to handle something, you speak up.
Team Player: You show up for your colleagues. You contribute to a positive team environment, share knowledge, and support shared goals &mdash; because CX is a team sport.<h2 class="jobSectionHeader">
What You'll Do</h2>
Handle Customer Interactions: Manage daily customer communications across multiple channels, ensuring timely, accurate, and empathetic responses in line with Fleek's service standards.
Follow and Improve Workflows: Execute established workflows and task assignments with efficiency and attention to detail &mdash; while proactively contributing ideas for process improvements.
Collaborate Cross-Functionally: Share insights from customer interactions with teams across Product, Supply Management, Vendor Relations, and other departments to help resolve issues and improve the overall experience.
Track Performance: Monitor and report on key performance metrics &mdash; response time, resolution rate, CSAT &mdash; and use the data to strengthen your own performance and the team's.
Own Your Development: Participate actively in team check-ins, take ownership of personal development goals, and apply feedback to continuously improve.
Surface Issues Early: Flag recurring problems, resource gaps, or training needs to supervisors, helping identify opportunities to better support customers before issues escalate.
Manage Escalations: Gather necessary details and coordinate with leads and managers to resolve complex issues, ensuring transparency with customers throughout the process.
Build Team Culture: Contribute to a positive, supportive team environment by collaborating with colleagues, supporting shared goals, and embodying Fleek's values of innovation, transparency, and customer-centricity.<h2 class="jobSectionHeader">
What You Bring</h2><ul><li>
0&ndash;2 years of experience in customer support, customer success, or a service-oriented role &mdash; ideally in e-commerce, a marketplace, or a tech-enabled business.</li><li>
Strong written and verbal communication skills. You can handle professional conversations across email, chat, and other channels with clarity and warmth.</li><li>
Attention to detail. You follow processes carefully, document interactions accurately, and don't let things slip.</li><li>
Comfort with tools and systems. You're quick to learn new platforms &mdash; CRM tools, ticketing systems, internal dashboards. You don't need hand-holding with technology.</li><li>
A service mindset. You take ownership of customer issues and see them through to resolution. You don't just pass things along.</li><li>
Ability to work in a fast-paced environment. You can handle volume without sacrificing quality, and you stay calm under pressure.</li><li>
Willingness to learn. You're curious about the business, not just the role. You want to understand how the marketplace works, not just how to close a ticket.</li></ul><h2 class="jobSectionHeader">
Nice to Have</h2><ul><li>
Experience in fashion, secondhand, vintage, or circular economy businesses</li><li>
Familiarity with CX tools like Zendesk, Intercom, Freshdesk, or similar</li><li>
Experience working in a B2B or marketplace environment where customers are businesses, not individual consumers</li><li>
Multilingual ability &mdash; particularly useful given Fleek's global customer base</li><li>
A genuine excitement for building something from scratch in a category that didn't exist three years ago</li></ul><h2 class="jobSectionHeader">
This Role Isn't for You If You Want:</h2><ul><li>
A scripted, repetitive support role where you follow a flowchart &mdash; you'll need to think and problem-solve</li><li>
To work in isolation &mdash; CX at Fleek is deeply cross-functional and collaborative</li><li>
A remote or hybrid role &mdash; this position is full-time in our Karachi office</li><li>
A role where you only handle easy queries &mdash; you'll deal with complex, high-stakes issues from professional buyers and suppliers</li><li>
A slow-moving environment &mdash; we're scaling fast and the pace reflects that</li></ul>
Ready to be the voice of the world's fastest-growing fashion marketplace? If you want to learn fast, grow fast, and be part of a team that's tripling annually &mdash; we'd love to hear from you.<h2 class="jobSectionHeader">
How We Work</h2>
Fleek is an in-office company. We believe the best work happens when people are together &mdash; the quick decisions, the cross-functional energy, the ability to solve problems in real time.
This role is based full-time in our Karachi office. You'll be embedded with the CX team, working closely with operations, supply, and product &mdash; learning the business from the inside out.<h2 class="jobSectionHeader">
The Practicalities</h2><ul><li>
Location: Karachi, Pakistan</li><li>
Work model: Full-time in-office.</li><li>
Level: Associate</li><li>
Stage: Post-Series B, hyper-growth</li><li>
Team: 100+ across London, India, and Pakistan</li><li>
Culture: High ownership, non-hierarchical, fast-moving. Founder-led with strong opinions loosely held.</li></ul><h2 class="jobSectionHeader">
Our Values</h2>
Five values shape how we work at Fleek:
Dream Big and Disrupt Yourself: Push the most ambitious version of what you're building. Step out of your comfort zone. Nothing is out of reach.
Absolute Ownership: The buck stops with you. Drive initiatives to completion. Experiment, learn, persevere. The job isn't done until the job is done.
Curiosity Leads the Way: Don't accept anything at face value. Ask questions you don't know the answer to. That's how you innovate.
Talk to the Customer: Deeply understand their challenges, motivations, and ambitions. Every decision starts with the customer at the centre.
Embrace Diversity: A global team building for a global supply chain. Bring your authentic self and embrace the diversity of everyone you encounter.</div>

CX Associate

3DM Solutions

Job Overview:We are looking for a motivated and results-driven Customer Success Manager to join our team at 3DM Solutions. You will be responsible for identifying potential clients, understanding their needs, and offering tailored digital solutions that drive value. This role is ideal for individuals who have a passion for client relations &amp; customer success.Key Responsibilities:<ul><li>Act as the primary point of contact for assigned clients</li><li>Build and maintain long-term client relationships</li><li>Understand client goals and ensure service delivery aligns with expectations</li><li>Manage client communication in a way that is professional, clear, and solution-oriented</li><li>Handle concerns and prevent escalations by proactive communication</li><li>Coordinate with internal teams to ensure timely and realistic delivery</li><li>Maintain a balance between client satisfaction and team workload</li><li>Provide regular updates, reports, and performance insights to clients</li></ul>Qualifications &amp; Skills:<ul><li>1+ years of experience in client dealing / account management / customer success</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving and conflict-handling ability</li><li>Experience working in a marketing agency or software house is preferred</li><li>Ability to manage multiple clients simultaneously</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Support: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Karachi Shahra-E-Faisal (Required)</li></ul>Work Location: In person

Customer Success Manager (Female)

Symits HR

<div><h3 class="jobSectionHeader">Work Type</h3><ul><li>
On-site</li></ul><h3 class="jobSectionHeader">
Industry</h3><ul><li>
Not Specified</li></ul><h3 class="jobSectionHeader">
POSITION SUMMARY:</h3>
We&rsquo;re looking for a highly motivated and customer-obsessed B2B &amp; SaaS Account Manager with proven experience working in the US industry. Understanding the dynamics, expectations, and communication standards of US-based clients is essential for this role.
You will be responsible for leading customer onboarding, conducting product demonstrations, and managing day-to-day client relationships. This role is at the heart of our customer success journey &mdash; acting as the bridge between our product and the users to ensure smooth onboarding, consistent support, and proactive engagement with our clients.<h3 class="jobSectionHeader"> 
Key Responsibilities:</h3><ul><li>
Customer Onboarding &amp; Demos</li><li>
Lead onboarding sessions and guide new customers through the platform setup.</li><li>
Deliver product demos tailored to client-specific use cases.</li><li>
Ensure successful handoff from the sales team to customer success.</li><li>
Customer Relationship Management</li><li>
Act as the primary point of contact for B2B clients.</li><li>
Maintain strong client relationships through regular check-ins, feedback loops, and proactive outreach.</li><li>
Understand client workflows and recommend platform features to maximize value.</li><li>
Support &amp; Issue Resolution</li><li>
Monitor and respond to support tickets and client emails in a timely and professional manner.</li><li>
Collaborate with the product and technical teams to resolve bugs and issues.</li><li>
Track and escalate critical client issues to ensure quick resolution.</li><li>
Retention &amp; Expansion</li><li>
Work closely with customers to ensure renewals and identify upsell opportunities.</li><li>
Gather feedback to contribute to product roadmap decisions.</li></ul><h3 class="jobSectionHeader"> 
Required Qualifications:</h3><ul><li>
5+ years of experience in a B2B SaaS account management, customer success, or sales support role, in the US/Canada Industry</li><li>
Strong communication and interpersonal skills.</li><li>
Excellent problem-solving mindset and ability to multitask.</li><li>
Familiarity with CRM systems, ticketing platforms, and remote communication tools.</li><li>
Comfortable conducting Zoom/Google Meet demos and screen sharing walkthroughs.</li><li>
Tech-savvy with a solid understanding of SaaS products and customer onboarding workflows.</li></ul><h3 class="jobSectionHeader"> 
Preferred:</h3><ul><li>
Experience working with US-based clients.</li><li>
Basic understanding of ATS, CRM, and candidate communication workflows.</li><li>
Hands-on knowledge of ticketing systems and email support automation.</li></ul><h3 class="jobSectionHeader"> 
Why Join Us:</h3><ul><li>
Work with a fast-growing SaaS platform making a real impact in HR Industry.</li><li>
High-growth career opportunity in a performance-driven environment.</li><li>
Direct exposure to leadership and cross-functional teams.</li><li>
Flexible work arrangements and a collaborative culture.</li></ul></div>

Customer Success Manager (SaaS)

IBEX Global

Job Description:ibex Pakistan is seeking a motivated and customer-oriented Global Customer Support Associate to join its Customer Service Department. The role involves handling international customer interactions through voice and chat channels while delivering exceptional service and maintaining high professional standards.Requirements : O/A Levels or a Bachelor&rsquo;s degree Excellent verbal and written communication skills in English. Ability to work independently and thrive in a fast-paced environment.Benefits : Transport Facility Permanent Position Opportunity for career advancement within our growing organization.Salary : 65K - 115KLocation : Ibex Tower, Shahrah e Faisal, KarachiShift : 4pm - 11am (changing 9 hours)Job Types: Full-time, Contract ,FresherWork Location: In personJob Types: Full-time, FresherPay: Rs65,000.00 - Rs115,000.00 per monthWork Location: In person

Customer Success Specialist

Ibex Pakistan

Job Overviewibex Pakistan is looking for a driven and customer-focused Global Customer Support Associate to become part of its Customer Service team. This position requires managing international customer interactions through both voice and chat platforms while ensuring outstanding service delivery and maintaining professional standards.Key Duties<ul><li>Respond to inbound inquiries from international customers via phone calls and chat</li><li>Deliver clear and accurate information regarding products, services, and company policies</li><li>Effectively address customer concerns, complaints, and basic technical or service-related issues</li><li>Accurately document customer interactions in CRM systems</li><li>Achieve individual and team targets related to quality assurance and productivity</li><li>Refer complex matters to the appropriate departments when necessary</li><li>Maintain a high standard of professionalism and customer satisfaction at all times</li></ul>Qualifications<ul><li>O/A Levels or a Bachelor&rsquo;s degree</li><li>Strong written and verbal communication skills in English</li><li>Ability to perform independently in a dynamic and fast-paced environment</li></ul>Benefits<ul><li>Company-provided transport</li><li>Potential for permanent placement</li><li>Opportunities for professional development and career progression within a growing organization</li></ul>Become a part of ibex Pakistan&rsquo;s expanding global customer service network and grow your career in a dynamic environment!Job Type: Full-timePay: From Rs90,000.00 per monthWork Location: In person

Ecolab

<div>As the industry leader in water technology, we&rsquo;re growing and need talented people like you to help us continue to protect the world&rsquo;s most vital resource.
Nalco Water, an Ecolab Company, seeks a District Sales Representative to join its industry leading sales team. You&rsquo;ll be responsible for revenue and profit growth of programs and services in targeted accounts. Using a consultative sales approach, you&rsquo;ll build relationships with existing customers by executing system assurance programs that meet their key business needs. With strong account leadership, you&rsquo;ll also convert strategic competitive accounts and sell new technologies to current customers.
What&rsquo;s in it For You:<ul><li>
You&rsquo;ll join a growth company offering a competitive base salary, bonus structure and benefits</li><li>
A company vehicle and cell phone</li><li>
A long term, advancing career path in service, sales or management</li><li>
Access to the industry&rsquo;s most innovative training programs</li><li>
Support from a dedicated technical service team</li><li>
A culture that values safety first, including training and personal protection</li><li>
Pride in working for a company that provides clean water, safe food, abundant energy and healthy environments</li></ul>
What You Will Do:<ul><li>
Generate and execute sales plans in existing customer base and in assigned competitively-held accounts, to meet profit increase goals.</li><li>
Work closely with current and prospective customers to understand business needs and recommend continuous improvement and innovation plans that will maintain and grow sales</li><li>
Develop strong relationships with key stakeholders in current and prospective customers, including plant or facility executives</li><li>
Provide technical support to customers; identifying and resolving customer challenges, escalating as required</li><li>
Engage in problem solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels.</li><li>
Actively sell and support Nalco Water innovations and technology in assigned customers to promote long-term business relationships with Nalco Water</li></ul>
Territory/Location Information:<ul><li>
This position is based in Karachi, Pakistan</li></ul>
As a trusted partner, your customers will rely on you for their success. Nalco Water is committed to seeing you succeed and provides innovative training programs to ensure you&rsquo;re prepared to solve any customer problem.
Training programs are held in the field and at Nalco Water Headquarters in Naperville, IL; travel is arranged and paid for by Nalco Water. Based on your skill level and experience, topics covered may include technology, product, service, business and industry acumen, direct coaching and mentoring, sales management and leadership, classroom training and certifications.
Minimum Qualifications:<ul><li>
Bachelor's degree</li><li>
Technical sales or field sales support experience</li><li>
Possess a valid Driver's License and acceptable Motor Vehicle Record</li><li>
Immigration sponsorship is not available for this role</li></ul>
Preferred Qualifications:
<ul><li>Bachelor&rsquo;s degree in engineering (chemical, mechanical, industrial) or life sciences (biology, chemistry, etc.)</li><li>
Water treatment or specialty chemical industry experience</li><li>
Working knowledge of boilers, cooling towers, and wastewater treatment systems.</li></ul>
About Nalco Water:
In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional, food &amp; beverage, transportation and manufacturing), heavy industry (chemical, power and primary metals industries), paper and mining operations to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers. 
Our Commitment to a Culture of Inclusion &amp; Belonging 
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.</div>

District Representative

We are seeking a motivated and customer-focused Global Customer Support Associate to handle international customer interactions across voice and chat channels. The ideal candidate will ensure excellent service delivery, resolve customer concerns efficiently, and maintain a high standard of professionalism while supporting global clients.Key Responsibilities:Handle inbound customer interactions for international clients via calls or chatProvide accurate information regarding products, services, and policiesResolve customer inquiries, complaints, and technical/basic service issues in a timely mannerMaintain detailed and accurate records of customer interactions in CRM systemsMeet individual and team performance targets, including quality and productivity metricsEscalate complex issues to relevant departments when requiredMaintain a high level of customer satisfaction and professionalism at all times.Requirements:1. Good written and verbal English Skills. 2. Ability to work in the late nights and rotational shifts. 3. IntermediateAdditional: 1. Previous CSR experience is a plus.Freshers are encouraged to apply as well.Job Types: Full-time, FresherPay: Rs60,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>What is your level of proficiency?</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer support

Explore 406+ Customer success associate in Karachi this April. Find roles across top companies and apply now to boost your career.

406 customer success associate jobs In Karachi

CX Associate

Customer Success Manager (Female)

Customer Success Manager (SaaS)

Customer Success Specialist

Customer Success Specialist

District Representative

Customer support