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customer success associate

Dengage

<div>
 D&bull;Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
 
 
 We are looking for a Customer Success Manager, who will be responsible for retaining and growing existing customers by building a value based relationship with them. The ideal candidate for this customer-facing role is to assist clients with their digital marketing efforts by owning a portfolio of existing accounts and take full responsibility for their success, retention and growth. The Customer Success Manager will provide efficient client liaison and project management abilities to deliver on client requirements and will actively consult clients regarding D-Engage product &amp; services.
 
 
 
 Key Responsibilities
 
 :
 
 
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 Customer Onboarding
 
 : Guide new customers through the onboarding process, ensuring they are successfully set up and educated on our platform&rsquo;s features and capabilities.
 
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 Relationship Management
 
 : Establish and maintain strong, trust-based relationships with customers, becoming a trusted advisor.
 
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 Customer Health Monitoring
 
 : Proactively monitor the health of customer accounts, using data and feedback to identify areas for improvement or risks to retention.
 
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 Issue Resolution
 
 : Address customer inquiries, concerns, and issues in a timely manner, working cross-functionally with support, product, and engineering teams when necessary.
 
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 Training and Education
 
 : Conduct training sessions, webinars, and workshops to help customers fully utilize the software.
 
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 Renewals &amp; Upselling
 
 : Drive customer retention through regular check-ins, helping identify opportunities for upselling or cross-selling additional features or services.
 
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 Customer Advocacy
 
 : Represent customer feedback internally, collaborating with product teams to ensure customer needs are addressed in future updates or features.
 
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 Metrics and Reporting
 
 : Track customer satisfaction, product usage, and overall health metrics, providing actionable insights to the leadership team.
 
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 Churn Prevention
 
 : Develop and execute strategies to prevent churn, ensuring customer success and satisfaction remains a priority.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
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 Proven Minimum 3 years of experience as a Customer Success Manager, Account Manager, or similar role in a SaaS environment.
 
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 Strong understanding of SaaS business models and customer success principles.
 
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 Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
 
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 Ability to analyze customer data, identify trends, and proactively offer solutions.
 
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 Familiarity with customer success tools (e.g., Gainsight, Zendesk, Salesforce).
 
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 Problem-solving mindset with the ability to navigate complex customer issues.
 
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 Strong organizational and multitasking skills with a focus on details.
 
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 Bachelor's degree in Business, Marketing, or related field (preferred).
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 
 Growth Opportunities:
 
 Access to professional development and career growth within a rapidly expanding SaaS company.
 
 </li>
 <li>
 
 Collaborative Culture:
 
 Work in a supportive and innovative environment where your contributions are valued.
 
 </li>
 <li>
 
 Competitive Benefits:
 
 Enjoy a comprehensive benefits package.
 
 
 
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 </ul>
 
 D&bull;Engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
 
 
 
 
 
</div>

Customer Success Manager- Karachi

Taraki

<div>
 
 Job Description
 
 
 
 
 About the role
 
 
 
 We are looking for a highly motivated and customer-focused Customer Experience Associate to join our team. In this role, you will be the primary point of contact for our customers, responsible for managing relationships throughout their entire journey. You will engage with inbound leads to convert them into customers, while also providing ongoing support to ensure their experience is seamless and positive.
 
 
 
 Your Responsibilities Will Include
 
 
 
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 <li>
 Customer Engagement &amp; Relationship Management: Engage with inbound leads through phone calls and WhatsApp to drive conversions. Build and maintain strong relationships with potential and existing customers, understanding their needs and providing relevant information and solutions.
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 Sales &amp; Service Delivery: Conduct timely follow-ups with leads to nurture them through the sales funnel. Assist customers in completing required steps for their deal in collaboration with the verification team.
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 Customer Support: Have a deep understanding of the customer journey to provide support across all channels and touchpoints. Tackle customer concerns, troubleshoot issues, and ensure timely responses across all communication platforms.
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 Operational &amp; Technical Collaboration: Perform daily operational tasks related to payments and customer support. Collaborate with product and tech teams to troubleshoot customer challenges and assist with product tests and improvements.
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 Data &amp; Insights: Update lead and customer information in the CRM system after each interaction to ensure accurate and detailed records. Gather feedback from customers and analyze it to identify needs, prepare reports, and provide insights that can be used to improve products and services.
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 Growth &amp; Strategy: Meet weekly and monthly growth targets. Align customer experience strategies with marketing initiatives, new releases, and features, and stay informed of industry trends.
 
 </li>
 </ul>
</div>

Customer Experience Associate - Oraan Tech Pvt. Ltd.

Renexus Resources

Customer Experience Associate &ndash; International MarketsCompany: Renexus Resource Group Location: Gulshan-e-Iqbal, Karachi Job Type: Full-Time | On-SiteAbout the RoleRenexus Resource Group is expanding its international operations and seeking a Customer Experience Associate to join our growing global support division in Karachi. This position is ideal for individuals with exceptional communication skills who thrive in client-facing roles and are eager to grow within a performance-driven organization. Whether you&rsquo;re a fresh graduate ready to launch your career or an experienced professional looking for a meaningful next step, this is an excellent opportunity to become part of a company that values development, innovation, and excellence.Key ResponsibilitiesAs part of the international customer experience team, you will serve as the primary touchpoint for clients around the world&mdash;delivering consistent, high-quality service across multiple communication channels.<ul><li>Client Communication: Manage and resolve client interactions through phone calls, professional email exchanges, and live chat support with clarity and professionalism.</li><li>Issue Resolution: Take full ownership of client concerns, ensuring prompt, effective, and lasting solutions to maintain strong client satisfaction and loyalty.</li><li>Internal Collaboration: Coordinate with internal teams, including operations, finance, and sales, to provide a seamless, end-to-end client experience.</li><li>CRM Management: Accurately document all client interactions, feedback, and follow-ups within the CRM system to maintain up-to-date and reliable records.</li><li>Service Performance: Consistently meet or exceed individual and team performance benchmarks related to responsiveness, communication quality, and resolution timelines.</li></ul>Ideal Candidate ProfileWe&rsquo;re looking for enthusiastic individuals who bring a combination of professionalism, adaptability, and a passion for delivering exceptional service.<ul><li>Communication Skills: Excellent command of written and spoken English is essential for global communication.</li><li>Technical Proficiency: Basic familiarity with online business platforms and a readiness to learn new software tools quickly.</li><li>Work Ethic: Self-motivated, detail-oriented, and capable of managing multiple client interactions efficiently.</li><li>Experience: Prior customer service or client support experience is preferred but not mandatory&mdash;comprehensive training is provided to help you succeed.</li><li>Mindset: A positive, proactive learner who embraces challenges and thrives in a collaborative, fast-paced environment.</li></ul>Compensation &amp; BenefitsRenexus Resource Group offers a reward structure designed to recognize both performance and potential:<ul><li>Competitive Salary: PKR 30,000 &ndash; 50,000 per month, depending on experience and skill level.</li><li>Performance Incentives: Lucrative, uncapped bonus opportunities that can significantly enhance monthly earnings (up to PKR 50,000+).</li><li>Career Growth: Clearly defined advancement pathways and mentorship to fast-track your development into senior or leadership roles.</li><li>Team Environment: A collaborative, inclusive, and supportive workplace culture where achievements are celebrated and contributions are valued.</li></ul>Position Details<ul><li>Location: On-site &ndash; Gulshan-e-Iqbal, Karachi</li><li>Employment Type: Full-Time</li><li>Shift Options:</li><li>Day Shift: 1:00 PM &ndash; 9:00 PM</li><li>Night Shift: 6:00 PM &ndash; 3:00 AM</li></ul>If you&rsquo;re ready to be part of a high-energy team that values global excellence and professional growth, apply now to start your journey with Renexus Resource Group.Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

International Customer Service Representative

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
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 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
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 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
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 Medical Insurance &amp; OPD
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 Provident Fund with investment options
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 Leave Encashment
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 Annual leaves
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 On job training
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 Two days off in a week
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 Ergonomic furniture and infrastructure
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 Referral Rewards
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 Annual Increment
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 Conveyance facility
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 Loan facility
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 Employee Appreciation programs
 
 
 </li>
 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
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 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
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 Providing alternatives to products/items, which are not available on the ecommerce website
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 Follow standard processes and procedures when it comes to providing the resolution
 </li>
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 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Customer Success Specialist

SpeedEx Logistics LLC

Location: DHA PHASE VIII (Serving U.S. &amp; Canadian markets)About the Role: We are seeking motivated and results-driven Customer Support Representative to join our growing team. Experience in a freight brokerage or logistics campaign will be considered a strong advantage. This is a night shift position aligned with U.S. and Canadian market timings. You will be responsible for building strong relationships with U.S. and Canadian manufacturers, suppliers, and shippers through effective communication and outbound cold calling. The role requires excellent English communication and negotiation skills, along with the ability to perform in a fast-paced logistics environment. While prior CSR or logistics campaign experience is preferred, it is not mandatory. Fresh graduates and individuals exploring new career opportunities are strongly encouraged to apply. We provide complete training, ongoing guidance, and clear career growth opportunities to help you succeed.Key Responsibilities:<ul><li>Proactively identify and contact U.S. and Canadian manufacturers, suppliers, and shippers through cold calling, mailing, and networking.</li><li>Build and maintain strong professional relationships with clients, offering tailored freight solutions.</li><li>Negotiate rates and secure competitive offers from carriers to move freight efficiently from point A to point B.</li><li>Coordinate and track shipments to ensure timely pickup and delivery.</li><li>Maintain accurate records of client interactions, quotes, contracts, and freight movements.</li><li>Stay up to date with market trends, carrier capacity, and pricing strategies.</li></ul>Qualifications:<ul><li>Strong verbal and written English communication skills.</li><li>Proven ability in cold calling, sales, or customer relationship management (preferably in US logistics or transportation).</li><li>Quick learner with the ability to adapt in a dynamic environment.</li><li>Strong negotiation and problem-solving skills.</li><li>Self-motivated, target-oriented, and able to work independently as well as part of a team.</li><li>Prior experience in freight brokerage or logistics is an advantage.</li></ul>What We Offer:<ul><li>Competitive base salary plus attractive commission on sales.</li><li>Official certification and legal documentation of salary and commissions (on time, guaranteed).</li><li>Opportunity to grow within a rapidly expanding logistics company.</li><li>Supportive team environment with ongoing training and development.</li></ul>We are an equal opportunity employer, and both men and women are strongly encouraged to apply.Job Types: Full-time, FresherPay: Rs40,000.00 - Rs120,000.00 per monthWork Location: In person

Customer Success Representative – Freight & Logistics

The Hive

The community associate position is a challenging, yet fun role at The Hive. The community associate is a highly motivated, creative individual with experience and a passion for connecting with current and future customers. Community leadership and participation are integral to a community associate&rsquo;s success.Duties &amp; responsibilities<ul><li>Develop community initiatives designed to create connections between members, including member introductions, overseeing events, electronic and print communications, and building walkthroughs</li><li>Solve member-related issues to ensure a cohesive community and manage member expectations</li><li>Manage leads by timely following up and sharing all relevant content with potential clients (such as sharing proposals/quotations, invoice and agreement)</li><li>Inform and coordinate with the city manager regarding maintenance issues</li><li>Meet with members to resolve issues, process member terminations and other issues</li><li>Oversee events to ensure there is a good balance of educational, member appreciation, and lead generating and sales-related events and to review for adequate procedural safeguards for the protection of members and company assets</li><li>Seek opportunities to engage members to discover and discuss members objectives, i.e. using member service request as an opportunity to learn more about member, members business and any other needs member may have.</li><li>Identify opportunities and act on them to connect members</li><li>Facilitate in the implementation of rules, guidelines and best practices for the community to optimize member experience</li><li>Explain The Hive&rsquo;s policies and procedures to members</li><li>Work towards and maintain 100% building occupancy</li><li>Lead tours for potential leads for The Hive</li><li>Engage in the larger community of the market by attending events and networking with local start-ups and organizations</li><li>Manage and maintain relationships with relevant vendors</li><li>Keeping a periodic check on the competition and remain up to date and provide feedback to the management.</li><li>Analyses of Sales data and recommendations.</li><li>Contribute in company revenue by cross selling private offices and event space, along with Event management.</li></ul>Hiring Criteria<ul><li>Event planning and management experience</li><li>At least 1-2 years of experience in a customer dealing role</li><li>Strong networking skills</li><li>Excellent reporting skills (e.g. Excel)</li><li>Understanding of startups nature</li><li>Excellent communication skills</li></ul>You can also send your resume to hr@thehive.pk. Visit our page and website to learn more about us.Job Type: Full-timeWork Location: In person

Community Associate

Global Sales Development AssociateCompany: Renexus Resource Group Location: Gulshan-e-Iqbal, Karachi Job Type: Full-Time | On-SiteAbout the OpportunityRenexus Resource Group is expanding its global footprint and looking for a motivated and ambitious Global Sales Development Associate to join our dynamic team in Karachi. This position offers an excellent opportunity for individuals eager to advance their careers in international business development while enjoying a competitive base salary (PKR 30,000 &ndash; 70,000 per month) and uncapped performance-based incentives.As a trusted provider of international sales and client engagement solutions, we partner with businesses worldwide to deliver exceptional commercial growth and customer success. If you&rsquo;re driven by results and ready to thrive in a high-performance environment, this role is for you.Key ResponsibilitiesAs part of our high-energy sales team, you&rsquo;ll play a vital role in driving revenue and building meaningful global connections.<ul><li>Lead Generation &amp; Prospecting: Identify and pursue potential clients through strategic outreach, networking, and digital prospecting methods.</li><li>Client Interaction: Conduct outbound calls and manage inbound inquiries while developing lasting relationships with global decision-makers.</li><li>Sales Presentation &amp; Negotiation: Confidently present Renexus services, manage client concerns, and close deals that align with company goals.</li><li>CRM &amp; Reporting: Maintain accurate and up-to-date records of client interactions, opportunities, and progress within the CRM system.</li><li>Cross-Team Collaboration: Partner with internal delivery and support teams to ensure seamless onboarding and a premium client experience.</li></ul>Who We&rsquo;re Looking ForWe&rsquo;re seeking individuals who bring a proactive, entrepreneurial spirit to every interaction.<ul><li>Experience: 6 months to 2 years in business development, inside sales, or client acquisition. Prior experience in international sales is preferred.</li><li>Communication Skills: Exceptional English fluency (both written and spoken) is essential for engaging with international clientele.</li><li>Sales Competence: Knowledge of modern sales cycles, lead qualification processes, and pipeline management. CRM experience is an advantage.</li><li>Mindset: Self-driven, target-oriented, adaptable, and able to perform in a fast-paced, results-focused environment.</li><li>Inclusivity: We encourage applications from fresh graduates, final-year students, and female professionals seeking to establish a career in global sales.</li></ul>Why Work With Renexus<ul><li>Performance-Based Growth: Competitive base pay with limitless earning potential through uncapped incentives.</li><li>Global Market Exposure: Work directly with international clients, gaining hands-on experience in cross-border business operations.</li><li>Career Development: Access structured training programs, continuous mentorship, and a transparent growth path leading to senior sales and leadership positions.</li></ul>If you&rsquo;re ready to take on a challenging, rewarding career in global business development and contribute to Renexus&rsquo;s international growth, apply now and begin your journey toward professional excellence.Job Type: Full-timePay: Rs30,000.00 - Rs70,000.00 per monthWork Location: In person

International Sales Executive

Explore 733+ Customer success associate in Karachi this October. Find roles across top companies and apply now to boost your career.