customer support executive Jobs in Karachi

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customer support representative

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customer sales representative

customer service representative Jobs in Karachi

customer service representative

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associate logistics operations

customer success associate

Arpatech (Pvt.) Ltd

<p>Arpatech (Pvt) Ltd is looking for an experienced <b>Customer Success Manager</b> to build strong client relationships, ensure high levels of customer satisfaction, and drive account growth. The ideal candidate will work closely with clients, engineering teams, finance, and senior management to ensure seamless service delivery, identify growth opportunities, and support long-term partnerships.</p><p><b>Key Responsibilities:</b></p><ul><li>Develop a strong understanding of the company&rsquo;s service offerings for each client and proactively assist in developing Statements of Work (SOWs) covering all aspects of contracts.</li><li>Manage and execute client success strategies to nurture and grow existing customer accounts.</li><li>Lead customer success initiatives to ensure high levels of client satisfaction, loyalty, and long-term partnerships.</li><li>Coordinate with engineering and technical teams to ensure a smooth client onboarding experience.</li><li>Act as the primary point of contact between clients and internal teams, ensuring clear communication and timely updates on issues or escalations.</li><li>Resolve customer issues or concerns by coordinating with relevant internal teams.</li><li>Conduct NPS (Net Promoter Score) surveys and customer feedback programs periodically as defined in company SOPs.</li><li>Lead Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR) to identify operational improvements and strengthen client relationships.</li><li>Prepare weekly and monthly reports on client satisfaction, risks, concerns, opportunities, and achievements.</li><li>Work closely with the finance team on monthly invoicing and resolve billing-related concerns.</li><li>Advocate for customers during support incidents and ensure timely communication and resolution.</li><li>Collaborate with senior management to align customer success initiatives with sales strategies and company-wide growth objectives.</li></ul><p><b>Qualifications &amp; Experience:</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Engineering, or a related field; MBA preferred.</li><li>Minimum 6+ years of experience in client success, account management, or customer relationship management.</li><li>Proven track record of cross-selling, upselling, and managing long-term client relationships.</li><li>Strong understanding of sales engineering practices and experience supporting technical sales teams.</li><li>Excellent communication, presentation, and stakeholder management skills.</li><li>Strong analytical, problem-solving, and strategic thinking abilities.</li><li>Demonstrated commitment to ethical business practices, integrity, and collaboration.</li></ul><p>Location: Karachi - Onsite</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Customer Success Manager

Ibex

<p>We are seeking a proactive and customer-focused Global Customer Experience Associate to support our international clients. In this role, you will handle customer inquiries via phone, email, or chat, resolve issues efficiently, and deliver a high-quality service experience while maintaining company standards.</p><p><b>Key Responsibilities:</b></p><ul><li>Respond to customer inquiries in a timely and professional manner</li><li>Resolve complaints and provide accurate information</li><li>Maintain detailed records of customer interactions</li><li>Meet performance and quality targets</li><li>Collaborate with internal teams to ensure customer satisfaction</li></ul><p><b>Requirements:</b></p><ul><li>Excellent English communication skills (spoken and written)</li><li>Strong problem-solving and interpersonal abilities</li><li>Basic computer proficiency</li><li>Ability to work in a fast-paced environment and night shifts</li></ul><p>Job Types: Full-time, Contract, Fresher<br/>Contract length: 6 months</p><p>Pay: Rs65,000.00 - Rs115,000.00 per month</p><p>Work Location: In person</p>

Global Customer Experience Associate

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   O Levels/Matriculation or above
  </li>
  <li>
   Excellent Written and Verbal English communication
  </li>
  <li>
   Proficiency with MS Office (Particularly MS Excel and MS Word)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Perks Of Being An Ibexian
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Medical Insurance &amp; OPD
  </li>
  <li>
   Provident Fund with investment options
  </li>
  <li>
   Leave Encashment
  </li>
  <li>
   Annual leaves
  </li>
  <li>
   On job training
  </li>
  <li>
   Two days off in a week
  </li>
  <li>
   Ergonomic furniture and infrastructure
  </li>
  <li>
   Referral Rewards
  </li>
  <li>
   Annual Increment
  </li>
  <li>
   Conveyance facility
  </li>
  <li>
   Loan facility
  </li>
  <li>
   Employee Appreciation programs
   <br/>
   <br/>
  </li>
 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
  </li>
  <li>
   Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
  </li>
  <li>
   Providing alternatives to products/items, which are not available on the ecommerce website
  </li>
  <li>
   Follow standard processes and procedures when it comes to providing the resolution
  </li>
  <li>
   Staying up to date with latest updates on system information, process changes and future updates
  </li>
 </ul>
</div>


Customer Success Specialist

Experts Communication

<p><b>Job Title:</b> Client Success Partner &ndash; Design Sales</p><p><b>Location:</b> North Nazimabad, Block A, Karachi<br/><b>Shift Timing:</b> 7:00 PM &ndash; 4:00 AM<br/><b>Salary:</b> 100,000 PKR &ndash; 200,000 PKR + Uncapped Commission</p><p><b>Target:</b> 5k$ to 10k$<br/><b>Perks:</b> Company-maintained car (based on target achievement)</p><p><b>About the Role:</b></p><p>We are looking for a <b>Client Success Partner &ndash; Design Sales</b> to join our team and drive long-term relationships with clients in the <b>design industry</b>. This role is ideal for someone with a <b>strong background in sales, account management, or client success</b>, particularly in a <b>design or creative services environment</b>. You will be responsible for ensuring <b>client satisfaction, project success, and business growth</b> by managing accounts, identifying upselling opportunities, and exceeding client expectations.</p><p><b>Key Responsibilities:</b></p><ul><li><b>Client Relationship Management:</b></li><li>Act as the main point of contact for clients, ensuring a smooth and professional experience.</li><li>Build strong, long-term relationships to drive repeat business and referrals.</li><li>Regularly communicate with clients to understand their needs and offer tailored design solutions.</li><li><b>Sales &amp; Business Growth:</b></li><li>Identify upselling and cross-selling opportunities for additional design services.</li><li>Work closely with the sales and design teams to craft proposals that align with client goals.</li><li>Meet and exceed sales targets to unlock uncapped commission and growth perks.</li><li><b>Project Coordination:</b></li><li>Collaborate with design teams to ensure projects are delivered on time and as per client expectations.</li><li>Manage project timelines, updates, and client feedback efficiently.</li><li>Ensure top-tier customer experience by addressing concerns proactively.</li><li><b>Data &amp; Reporting:</b></li><li>Maintain accurate records of client interactions and project milestones using CRM tools.</li><li>Analyze client data to identify patterns, growth opportunities, and areas for improvement.</li></ul><p><b>Required Qualifications:</b></p><ul><li><b>Experience:</b></li><li>2&ndash;3 years of experience in client success, account management, or sales.</li><li>Prior experience in design services, creative agencies, or digital marketing is preferred.</li><li>Proven track record in managing client accounts and achieving sales targets.</li><li><b>Skills &amp; Competencies:</b></li><li>Excellent communication and negotiation skills to maintain strong client relationships.</li><li>Strong understanding of design concepts to recommend appropriate solutions.</li><li>Highly organized and detail-oriented, capable of managing multiple clients at once.</li><li>Proficiency in CRM tools (e.g., HubSpot, Salesforce) and project management tools (e.g., Trello, Asana).</li><li>Problem-solving mindset with a results-driven approach.</li></ul><p><b>Perks &amp; Benefits:</b></p><ul><li>Competitive salary: 100,000 PKR &ndash; 200,000 PKR + Uncapped Commission</li><li>Performance-based perks: Company-maintained car upon achieving targets</li><li>Growth opportunities with fast-track career progression based on performance</li><li>Collaborative and dynamic work environment</li></ul><p>Job Type: Full-time</p><p>Pay: Rs100,000.00 - Rs200,000.00 per month</p><p>Work Location: In person</p>

Bureau Veritas

<div><div><div><p>1 </p><p>Roles and responsibilities: (Sr. Sales Associate)</p></div><div><div><div><div>
Role Statement
</div><ul><li>This role involves identifying and targeting potential clients, developing and executing business development strategies, and ensuring customer satisfaction through exceptional service and support.</li><li>
The Sales Associate will also manage the sales pipeline, prepare compelling proposals, and work collaboratively with internal teams to enhance product offerings and customer experience, contributing to the overall success and growth of the company.</li><li>
He/She performs the job within the framework of the BV Quality Assurance System, BV HSE Requirements, the Code of Ethics and the BV Group policy.</li></ul></div></div><div><p><br>
Responsibilities &amp; Accountabilities</p></div><div><div><div><i><br>
The Associate Manager-sales is responsible for:</i></div><ul><li>
 Business Development for product portfolio. This includes commercial activities such as market Surveys.</li><li>
Assist the management in the identification, preparation, and submission of prequalification, express of interest, and offers.</li><li>
Identify &amp; manage large clients/opportunities / Key accounts.</li><li>
Cross Selling - leveraging BV service portfolio.</li><li>
Preparation of Quotations, in consultation with the Certification Lead Pakistan.</li><li>
Business Development activity; Visiting new and existing clients, Identification of new markets, and submission of weekly client interaction reports and project alerts to the manager concerned.</li><li>
Forwarding the consolidated reports to the product line leaders.</li><li>
Be a team player and coordinate with current team</li><li>
Maintain accurate records of sales activities, client interactions, and sales pipeline.</li><li>
Identify opportunities to cross-sell and upsell additional services to existing clients.</li><li>
Develop strategies to increase client engagement and retention.</li><li>
Ensure contracts are in compliance with company policies and regulations.</li><li>
Work closely with the marketing, technical, and operations teams to ensure seamless delivery of services.</li></ul></div><div></div><div><br>
<ul><li>
Ensure implementation of QMS in responsibility corporate standards (e.g. Code of Ethics, BV Values, corporate identity, policies, procedures)</li><li>
To manage the sales force team (definition of sales objectives, incentives policy, back-office organization)
</li><li>Regular monitoring of sales opportunity pipeline &ndash; track leads and active proposals. Maintain visibility of sales actions using Salesforce</li><li>
To implement the commercial strategy as defined by country/PL Leaders
</li><li> To assess the market for new business opportunities.</li><li>
 To set/ review sales strategies to expand customer and activity base.</li><li>
Achieving the given sales &amp; revenue targets</li><li>
Highlighting business lead, and identifying business opportunities</li><li>
Participation / exhibiting in exhibitions</li><li>
Enhancing the clientele in Certification Services</li><li>
Develop and implement effective sales strategies to meet and exceed sales targets.</li><li>
Build and maintain strong relationships with key clients, understanding their needs and providing tailored solutions.</li><li>
Ensure high levels of customer satisfaction by providing exceptional service and support.</li><li>
Monitor market dynamics and competitor activities to adjust sales tactics accordingly.</li></ul></div></div><div></div><div><p><br>
KPIs (to be amended if necessary)</p><p><br>
TECHNICAL COMPETENCIES</p></div><div><br>
<ul><li>
Achieve Sales, and revenue as per business plan.</li><li>
Client relationship &ndash; Retention and Growth, To provide timely, and accurate feedback of Sales/Market strategy and performance.</li><li>
Account receivables.</li><li>
Compliance with internal and external guidelines, policies, and procedures.</li><li>
Internal and external customer service satisfaction (e.g. number of complaints), To collaborate with the Deputy manager GS to manage customer satisfaction.</li><li>
To demonstrate ethical and professional behaviours in line with BV Core Values</li></ul><ul><li>
Education: Bachelor's Degree or relevant. MBA will be advantage.</li><li>
Experience: Minimum 3 years of experience in sales</li><li>
Experience in the relevant field.
</li><li>Good communication and writing skills, Fluent in English.</li><li>
A team player.</li><li>
Strong ethics and integrity.</li></ul></div></div></div></div><div></div>

Sr. Sales Associate (Certifications - Karachi)

ibex

<div>
 <p>
  <strong>
   Job Summary
  </strong>
 </p>
 <p>
  ibex, on behalf of one of its Global clients, is hiring a detail-oriented and proactive
  <strong>
   Purchasing Associate
  </strong>
  to support HVAC installation projects, with working hours from
  <strong>
   12:00 PM to 9:00 PM (PST)
  </strong>
  . In this role, you will be responsible for
  <strong>
   sourcing, purchasing, and tracking equipment and inventory
  </strong>
  to ensure seamless project execution. The ideal candidate thrives in a fast-paced environment, communicates effectively, and collaborates across teams to ensure materials are available when and where they are needed. Your contribution will directly impact operational efficiency and project success.
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Create, manage, and maintain purchase orders for equipment and inventory required for HVAC installation projects.
  </li>
  <li>
   Track orders and deliveries to support project timelines and ensure on-time availability of materials.
  </li>
  <li>
   Monitor inventory levels to prevent shortages and maintain production schedules.
  </li>
  <li>
   Maintain appropriate consignment equipment stock to meet operational needs.
  </li>
  <li>
   Communicate clearly and professionally with internal teams&mdash;including Accounting, Sales, Installation, Customer Service, and Warehouse&mdash;as well as external vendors and suppliers.
  </li>
  <li>
   Identify and resolve discrepancies, troubleshoot purchasing issues, and recommend process improvements.
  </li>
  <li>
   Support team and company goals by performing additional duties as assigned.
  </li>
 </ul>
 <p>
  <strong>
   Required Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Minimum 2 years of experience in purchasing, procurement, or a related supply chain role.
  </li>
  <li>
   HVAC industry experience is a plus.
  </li>
  <li>
   <strong>
    Comfortable working the 12:00 PM &ndash; 9:00 PM shift (PST).
   </strong>
  </li>
  <li>
   Strong understanding of purchasing best practices and supply chain processes.
  </li>
  <li>
   Proficiency with computers and ability to quickly learn and use ERP or other company software systems.
  </li>
  <li>
   Excellent verbal and written communication skills.
  </li>
  <li>
   Proven ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
  </li>
 </ul>
</div>


Purchasing Associate - Procurement

Explore 697+ Customer success associate in Karachi this March. Find roles across top companies and apply now to boost your career.

697 customer success associate jobs In Karachi

Customer Success Manager

Global Customer Experience Associate

Customer Success Specialist

Client Success Partner-Design Sales

Customer Success Specialist

Sr. Sales Associate (Certifications - Karachi)

Purchasing Associate - Procurement