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customer service representative (csr) Jobs in Karachi

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customer success representative

NielsenIQ

<div>
 
 Job Description
 
 
 
 
 Customer Success Specialist is responsible for engaging and maintaining relationship with NIQ GfK product catalog customers. Ensuring customer success through making sure NIQ GfK product catalog services are being utilized by customers and identify any opportunities for business growth.
 
 
 
 
 Ensuring existing revenue is retained by providing support to existing accounts. Make regular health checks via phone, meetings and/or emails. Maintain outstanding relationships with existing customers &ndash; high or low maintenance. Record keeping key customer communication in Salesforce, JIRA and defined central location. Coordinate with cross departmental POCs to ensure customer delivery be it complex or simple. Ability to identify business opportunities and present to stakeholders. Assist Customer Success Senior Service Manager in day-to-day operations.
 
 
 
 
 
 
 This is a night shift job based off Pakistan
 
 
 
 
 
 <ul>
 <li>
 Develop / maintain excellent professional relationship with the customer
 </li>
 <li>
 Keeping customer engaged with products and services they have purchased from GfK Etilize
 </li>
 <li>
 Ensure at high-level the customer success KPIs are maintained and further improved during customer experience phase
 </li>
 <li>
 Ensure integration process is smooth and fast time-to-value is realized by customer during customer on-boarding
 </li>
 <li>
 Build customer loyalty with GfK Etilize and retain customer revenue
 </li>
 <li>
 Advocate for customer&rsquo;s business success
 </li>
 <li>
 Bridge gap between customer and operations for product, project and services delivery and issues resolution
 </li>
 <li>
 Escalate customer issues and potential risks to department manager/sales/business
 </li>
 <li>
 Make regular health check via calls, emails and record all correspondence in CRM. Follow pre-defined checklist
 </li>
 <li>
 Ensure termination checklist steps are followed incase customers decide to part ways
 </li>
 <li>
 Create reports if needed by sales team. Example, coverage reports
 </li>
 <li>
 Run yearly surveys to track customer satisfaction score and work with cross functional departments to improve satisfaction ratings
 </li>
 <li>
 Work with technical team for support on products and services integration with customer systems
 </li>
 <li>
 Respond, track and verify resolution to customer issue with respect to delivery &amp; quality of products/services
 </li>
 <li>
 Responding to customer concerns quickly and ensuring fast turnaround time
 </li>
 <li>
 CSM may require providing pre-sales support including running reports, project planning, conference calls, coordination with the team/customer - subject to Manager's approval
 </li>
 <li>
 Seek potential upgrade opportunity within their accounts and forward to account owners
 </li>
 <li>
 Review customer&rsquo;s website(s) to see if the content is being used as intended per the contract, suggest improvements and advise on best implementation practices
 </li>
 <li>
 Suggest efficient processes that can improve on customer success KPIs
 </li>
 <li>
 Take initiatives and identify opportunities for improvement of internal processes with facts
 </li>
 <li>
 Responsible for special customer projects, requirement gathering, communication with cross-functional teams, management and delivery as per the SLA/Contract
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Excellent verbal and written English communication with confidence
 </li>
 <li>
 Excellent understanding of customer relations and expectations management
 </li>
 <li>
 Good understanding of designing process flows
 </li>
 <li>
 Excellent understanding of Salesforce and JIRA ticketing system
 </li>
 <li>
 Basic understanding of XML, JSON, API integration, database, content delivery model and web-design is an asset
 </li>
 <li>
 Basic understanding of relational Data Bases
 </li>
 <li>
 Moderate understanding of Excel (formulas), designing content comparison visuals on Power Point or Word
 </li>
 <li>
 Basic understanding of project management. Able to plan, implement and deliver customer special projects
 </li>
 <li>
 Basic understanding of product information management (PIM) systems
 </li>
 <li>
 Excellent understanding on GfK Etilize products and solutions
 </li>
 <li>
 Bachelor&rsquo;s degree preferably in Computer Science or Engineering
 </li>
 <li>
 Should have at least four years of equivalent experience or at least two years of experience in customer interaction
 </li>
 <li>
 Client Relations Management Course is a plus
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including r&eacute;sum&eacute; screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ&rsquo;s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ&rsquo;s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
 
 
 
 
 
 Our Benefits
 
 
 
 
 <ul>
 <li>
 Flexible working environment
 </li>
 <li>
 Volunteer time off
 </li>
 <li>
 LinkedIn Learning
 </li>
 <li>
 Employee-Assistance-Program (EAP)
 </li>
 </ul>
 
 
 
 About NIQ
 
 
 
 
 
 NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
 
 
 
 
 For more information, visit NIQ.com
 
 
 
 
 Want to keep up with our latest updates?
 
 
 
 
 Follow us on: LinkedIn | Instagram | Twitter | Facebook
 
 
 
 
 
 
 Our commitment to Diversity, Equity, and Inclusion
 
 
 
 
 
 At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
 
 
 
</div>

Customer Success Specialist

<div><div><div>Customer Success Specialist is responsible for engaging and maintaining relationship with NIQ GfK product catalog customers. Ensuring customer success through making sure NIQ GfK product catalog services are being utilized by customers and identify any opportunities for business growth.
Ensuring existing revenue is retained by providing support to existing accounts. Make regular health checks via phone, meetings and/or emails. Maintain outstanding relationships with existing customers &ndash; high or low maintenance. Record keeping key customer communication in Salesforce, JIRA and defined central location. Coordinate with cross departmental POCs to ensure customer delivery be it complex or simple. Ability to identify business opportunities and present to stakeholders. Assist Customer Success Senior Service Manager in day-to-day operations.
This is a night shift job based off Pakistan<ul><li>
Develop / maintain excellent professional relationship with the customer</li><li>
Keeping customer engaged with products and services they have purchased from GfK Etilize</li><li>
Ensure at high-level the customer success KPIs are maintained and further improved during customer experience phase</li><li>
Ensure integration process is smooth and fast time-to-value is realized by customer during customer on-boarding</li><li>
Build customer loyalty with GfK Etilize and retain customer revenue</li><li>
Advocate for customer&rsquo;s business success</li><li>
Bridge gap between customer and operations for product, project and services delivery and issues resolution</li><li>
Escalate customer issues and potential risks to department manager/sales/business</li><li>
Make regular health check via calls, emails and record all correspondence in CRM. Follow pre-defined checklist</li><li>
Ensure termination checklist steps are followed incase customers decide to part ways</li><li>
Create reports if needed by sales team. Example, coverage reports</li><li>
Run yearly surveys to track customer satisfaction score and work with cross functional departments to improve satisfaction ratings</li><li>
Work with technical team for support on products and services integration with customer systems</li><li>
Respond, track and verify resolution to customer issue with respect to delivery &amp; quality of products/services</li><li>
Responding to customer concerns quickly and ensuring fast turnaround time</li><li>
CSM may require providing pre-sales support including running reports, project planning, conference calls, coordination with the team/customer - subject to Manager's approval</li><li>
Seek potential upgrade opportunity within their accounts and forward to account owners</li><li>
Review customer&rsquo;s website(s) to see if the content is being used as intended per the contract, suggest improvements and advise on best implementation practices</li><li>
Suggest efficient processes that can improve on customer success KPIs</li><li>
Take initiatives and identify opportunities for improvement of internal processes with facts</li><li>
Responsible for special customer projects, requirement gathering, communication with cross-functional teams, management and delivery as per the SLA/Contract</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div><div><ul><li>
Excellent verbal and written English communication with confidence</li><li>
Excellent understanding of customer relations and expectations management</li><li>
Good understanding of designing process flows</li><li>
Excellent understanding of Salesforce and JIRA ticketing system</li><li>
Basic understanding of XML, JSON, API integration, database, content delivery model and web-design is an asset</li><li>
Basic understanding of relational Data Bases.</li><li>
Moderate understanding of Excel (formulas), designing content comparison visuals on Power Point or Word</li><li>
Basic understanding of project management. Able to plan, implement and deliver customer special projects</li><li>
Basic understanding of product information management (PIM) systems</li><li>
Excellent understanding on GfK Etilize products and solutions.</li><li>
Bachelor&rsquo;s degree preferably in Computer Science or Engineering</li><li>
Should have at least four years of equivalent experience or at least two years of experience in customer interaction.</li><li>
Client Relations Management Course is a plus</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div></div><div>
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including r&eacute;sum&eacute; screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ&rsquo;s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ&rsquo;s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates? 


Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div></div></div>

ibex

<div>
 
 We&rsquo;re hiring a proactive, results-driven
 
 Customer Success Coordinator
 
 to support our
 
 global client base
 
 . The ideal candidate will have hands-on experience with
 
 SaaS and SAP platforms
 
 and a passion for championing client engagement and long-term satisfaction. Your mission is to drive adoption, deepen usage, and reduce churn by helping clients unlock the full potential of our solutions. You&rsquo;ll work closely with customers to understand their business goals, address engagement challenges, and ensure they achieve measurable outcomes through our software platforms.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Proactively reach out to clients showing low engagement or usage. Educate, motivate, and coach them on features that address their unique needs, helping them get the most value from their subscription
 </li>
 <li>
 Personally lead conversations and campaigns with underutilizing accounts through calls, emails, screen shares, texts, and check-ins.
 </li>
 <li>
 Jump in on any complex, high-value, or at-risk onboardings, ensuring these clients receive exceptional, personalized support to become power users.
 </li>
 <li>
 Identify clients at risk of cancellation due to low usage; develop and execute recovery plans to re-engage and retain them.
 </li>
 <li>
 Recognize upsell opportunities and confidently recommend additional features or packages that solve real client problems.
 </li>
 <li>
 Regularly share feedback and insights with the product and leadership teams to help shape our roadmap and continuously improve the client experience.
 </li>
 </ul>
 
 
 
 
 
 Requirements &amp; Qualifications:
 
 
 <ul>
 <li>
 Experience in Customer Success, Account Management,
 
 SaaS sales/support,
 
 or a in related field is must.
 </li>
 <li>
 Bachelor's degree in a relevant field.
 </li>
 <li>
 Comfortable working in a
 
 night shift (Onsite)
 
 </li>
 <li>
 Proven ability to motivate and guide customers to use technology/software more effectively.
 </li>
 <li>
 Skilled at building relationships, asking the right questions, and identifying obstacles to adoption.
 </li>
 <li>
 Confident communicator written, phone, and video with a persuasive, consultative style.
 </li>
 <li>
 Able to juggle multiple accounts and priorities without losing attention to detail.
 </li>
 <li>
 Comfortable with data: can track usage trends and report on your impact.
 </li>
 <li>
 Comfortable using platforms like
 
 Salesforce
 
 ,
 
 Google Workspace
 
 , and support
 
 ticketing systems.
 
 </li>
 <li>
 Professional, upbeat attitude with a collaborative mindset.
 </li>
 </ul>
 
 
</div>

Customer Success Coordinator – SaaS and SAP Solutions

Mars BPO

Job Description: We are looking for enthusiastic Customer Success Executives to join our on-site BPO team. This role involves reaching out to potential customers, presenting company services, and qualifying leads for the sales/closing team. The ideal candidate is confident, persuasive, and goal-oriented.Key Responsibilities:<ul><li>Make outbound calls to potential clients</li><li>Present and promote company services professionally</li><li>Engage customers and generate interest</li><li>Qualify leads and coordinate with the closing team</li><li>Maintain accurate call logs and daily reports</li><li>Follow scripts, company policies, and compliance standards</li><li>Achieve daily and monthly performance targets</li></ul>Job Requirements:<ul><li>Good spoken English and confident communication</li><li>Energetic, persuasive, and target-driven</li><li>Ability to handle rejection and work under pressure</li><li>Basic computer and knowledge</li><li>Willingness to work night shifts</li><li>Freshers are encouraged to apply</li><li>Prior BPO, call center, or customer-facing experience is a plus</li></ul>What We Offer:<ul><li>Competitive salary with performance incentives</li><li>Professional and supportive work environment</li><li>Training and skill development</li><li>Career growth and promotion opportunities</li><li>Stable on-site job</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Office Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Success Executive

Job Description: We are looking for enthusiastic Customer Success Executives to join our on-site BPO team. This role involves reaching out to potential customers, presenting company services, and qualifying leads for the sales/closing team. The ideal candidate is confident, persuasive, and goal-oriented.Key Responsibilities:<ul><li>Make outbound calls to potential clients</li><li>Present and promote company services professionally</li><li>Engage customers and generate interest</li><li>Qualify leads and coordinate with the closing team</li><li>Maintain accurate call logs and daily reports</li><li>Follow scripts, company policies, and compliance standards</li><li>Achieve daily and monthly performance targets</li></ul>Job Requirements:<ul><li>Good spoken English and confident communication</li><li>Energetic, persuasive, and target-driven</li><li>Ability to handle rejection and work under pressure</li><li>Basic computer knowledge</li><li>Willingness to work night shifts</li><li>Freshers are encouraged to apply</li><li>Prior BPO or call center experience is a plus</li></ul>What We Offer:<ul><li>Competitive salary with performance incentives</li><li>Professional and supportive work environment</li><li>Training and skill development</li><li>Career growth and promotion opportunities</li><li>Stable on-site job</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Shift Timing: 6:30 PM to 5:00 AMOffice Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Success Executives

Crossroad Consultants

Are you a confident communicator who thrives on turning conversations into results? We're seeking an energetic and persuasive Client Success Caller to join our tele sales team.In this role, you'll be the voice of our brand&mdash;reaching out to prospective customers, introducing them to our services, and closing the deal. Whether you're experienced in sales or just starting out but full of drive, we&rsquo;d love to hear from you!Responsibilities:<ul><li>Make outbound calls to leads and prospective clients daily</li><li>Introduce products or services and explain their benefits</li><li>Build rapport quickly and manage objections effectively</li><li>Maintain accurate records using CRM software</li><li>Consistently hit or exceed sales targets and KPIs</li><li>Collaborate with the sales team to refine strategies</li></ul>Qualifications:<ul><li>Telesales or call center experience is a plus, but not required</li><li>Strong communication, persuasion, and listening skills</li><li>Self-motivated, goal-oriented, and resilient under pressure</li><li>Comfortable working independently and as part of a team</li><li>Proficiency with basic computer systems and CRM tools</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs65,000.00 per monthWork Location: In person

Sales Executive - Clifton / Defence

Jinnah tutors academy

Jinnah Tutor Academy is hiring a Female Customer Service Representative for a calling-based role at our office.Job Details<ul><li>Position: Customer Service Representative (CSR)</li><li>Gender Requirement: Female only</li><li>Job Type: Full-time</li><li>Work Type: Calling-based (handling inquiries &amp; follow-ups)</li><li>Timings: 11:30 AM &ndash; 8:00 PM</li><li>Location: RJ Mall, Karachi</li></ul>Responsibilities<ul><li>Handle inbound and outbound calls professionally</li><li>Respond to parents&rsquo; and students&rsquo; inquiries regarding tuition services</li><li>Maintain call records and basic follow-up details</li><li>Coordinate with the internal team for lead handling</li><li>Provide accurate information about tutors, subjects, and packages</li></ul>Requirements<ul><li>Female candidate (mandatory)</li><li>Good communication skills (Urdu &amp; basic English)</li><li>Confident phone handling and polite attitude</li><li>Basic computer knowledge (calls, WhatsApp, simple data entry)</li><li>Prior customer service or call center experience is a plus (not mandatory)</li></ul>What We Offer<ul><li>Friendly and professional work environment</li><li>Fixed working hours</li><li>Opportunity to grow with a reputed education academy</li><li>Competitive salary (based on experience)</li></ul>Location: RJ Mall, Karachi Apply now if you are confident, energetic, and ready to work in a calling-based customer service role.Job Type: Full-timePay: From Rs35,000.00 per monthWork Location: In person

Female Customer Service Representative

Explore 605+ Customer success representative in Karachi this January. Find roles across top companies and apply now to boost your career.

605 customer success representative jobs IN Karachi

Customer Success Specialist

Customer Success Specialist

Customer Success Coordinator – SaaS and SAP Solutions

Customer Success Executive

Customer Success Executives

Sales Executive - Clifton / Defence

Female Customer Service Representative