customer support executive Jobs in Karachi

customer support executive

customer service representative Jobs in Karachi

customer service representative

customer support representative Jobs in Karachi

customer support representative

customer sales representative Jobs in Karachi

customer sales representative

business development representative Jobs in Karachi

business development representative

customer success representative

Scalemill

OverviewScalemill (www.scalemill.com) helps technology companies increase revenue and reduce costs by setting up offsite inside sales, support and customer success teams that handle customer interactions. We exclusively work with B2B (Business-to-Business) SaaS (Software-as-a-Service) products and specialize in lead generation and appointment-setting.RoleThis role involves customer dealing in the German language. You will be the first point of contact for customers, ensuring their questions are answered, concerns are resolved and they feel supported at every step of their journey. Seeking a proactive and customer-focused representative who is passionate about helping customers and creating positive experiencesKeywordsCommunication, German skills, time management, CRM, active listening, customer satisfaction, product knowledge, problem solvingLocationClifton, Karachi (Do Talwar)TimingsNoon to 9 pmTypeFull-time from the officeReporting lineTeam lead or Account ManagerKey ResponsibilitiesCustomer Return Management<ul><li>Process customer returns efficiently while ensuring accuracy and timely resolution</li><li>Handle return requests, exchange cases and refund coordination</li><li>Address customer concerns related to orders, products and deliveries</li></ul>Customer Query Handling<ul><li>Respond to customer emails and assigned support tickets promptly</li><li>Resolve inquiries related to orders, returns, product details and delivery issues</li><li>Ensure clear, professional and customer-friendly communication at all times</li></ul>Order Tracking &amp; Fulfillment Coordination<ul><li>Respond to customer concerns professionally and promptly</li><li>Resolve complaints efficiently while maintaining a positive customer experience</li><li>Proactively identify potential challenges and address them before they escalate</li></ul>Internal &amp; Cross-Team Collaboration<ul><li>Work proactively with the customer service team to ensure smooth issue resolution</li><li>Coordinate with the warehouse team regarding missing inventory or dispatch discrepancies</li><li>Escalate complex cases when necessary and ensure timely follow-up</li></ul>System &amp; Portal Management<ul><li>Manage and update customer records across platforms such as CRM, Shopify and Freshdesk</li><li>Maintain accurate documentation of customer interactions and case updates</li><li>Ensure proper ticket categorization and tracking for reporting purposes</li></ul>Skills needed<ul><li>Communication: excellent written and verbal communication skills are required</li><li>Organization: superior organizational skills to manage multiple tasks and responsibilities effectively</li><li>Time management: strong ability to prioritize tasks, manage time efficiently and work in a fast-paced environment</li><li>Attention to detail: accuracy in handling tasks and documents is critical</li><li>Professionalism &amp; discretion: maintaining high standards of professionalism and handling sensitive information with integrity and confidentiality</li></ul>Technology<ul><li>This role requires someone comfortable with basic technology like computers, smartphones and common software used in offices</li><li>Comfortable with using online messaging tools like WhatsApp, Google Chat, etc.</li><li>Proficiency with MS Office &amp; Google Business Suite</li><li>Proven experience in handling CRM/ERP and dashboards</li><li>Familiarity with task management apps such as TickTick</li></ul>Background<ul><li>Bachelor&rsquo;s degree</li><li>Fluent German &amp; English (written and verbal) is essential</li><li>At least 2 years of proven experience in a related role</li></ul>Job Type: Full-timeWork Location: In person

Customer Support Representative (German Speaker)

Arpatech (Pvt.) Ltd

Arpatech (Pvt) Ltd is looking for an experienced Customer Success Manager to build strong client relationships, ensure high levels of customer satisfaction, and drive account growth. The ideal candidate will work closely with clients, engineering teams, finance, and senior management to ensure seamless service delivery, identify growth opportunities, and support long-term partnerships.Key Responsibilities:<ul><li>Develop a strong understanding of the company&rsquo;s service offerings for each client and proactively assist in developing Statements of Work (SOWs) covering all aspects of contracts.</li><li>Manage and execute client success strategies to nurture and grow existing customer accounts.</li><li>Lead customer success initiatives to ensure high levels of client satisfaction, loyalty, and long-term partnerships.</li><li>Coordinate with engineering and technical teams to ensure a smooth client onboarding experience.</li><li>Act as the primary point of contact between clients and internal teams, ensuring clear communication and timely updates on issues or escalations.</li><li>Resolve customer issues or concerns by coordinating with relevant internal teams.</li><li>Conduct NPS (Net Promoter Score) surveys and customer feedback programs periodically as defined in company SOPs.</li><li>Lead Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR) to identify operational improvements and strengthen client relationships.</li><li>Prepare weekly and monthly reports on client satisfaction, risks, concerns, opportunities, and achievements.</li><li>Work closely with the finance team on monthly invoicing and resolve billing-related concerns.</li><li>Advocate for customers during support incidents and ensure timely communication and resolution.</li><li>Collaborate with senior management to align customer success initiatives with sales strategies and company-wide growth objectives.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Engineering, or a related field; MBA preferred.</li><li>Minimum 6+ years of experience in client success, account management, or customer relationship management.</li><li>Proven track record of cross-selling, upselling, and managing long-term client relationships.</li><li>Strong understanding of sales engineering practices and experience supporting technical sales teams.</li><li>Excellent communication, presentation, and stakeholder management skills.</li><li>Strong analytical, problem-solving, and strategic thinking abilities.</li><li>Demonstrated commitment to ethical business practices, integrity, and collaboration.</li></ul>Location: Karachi - OnsiteJob Type: Full-timeWork Location: In person

Customer Success Manager

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Customer Success Specialist

<div>
 In this role, you will be the first point of contact for our US-based customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience in any customer-facing role is required
 </li>
 <li>
 Exceptional verbal communication skills in English are essential. Candidates must possess a clear, neutral, or American accent to effectively service US-based customers
 </li>
 <li>
 Minimum Matric or O Levels is required
 </li>
 <li>
 Weekends Off
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation Programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 115,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of inbound calls from US customers regarding their complaints, requests, order status, follow-ups, and general inquiries
 </li>
 <li>
 Deliver an exceptional customer experience on every call, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
 </li>
 <li>
 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously while actively listening and speaking with the customer
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 </li>
 </ul>
</div>

Ibex Pakistan

Job Overviewibex Pakistan is looking for a driven and customer-focused Global Customer Support Associate to become part of its Customer Service team. This position requires managing international customer interactions through both voice and chat platforms while ensuring outstanding service delivery and maintaining professional standards.Key Duties<ul><li>Respond to inbound inquiries from international customers via phone calls and chat</li><li>Deliver clear and accurate information regarding products, services, and company policies</li><li>Effectively address customer concerns, complaints, and basic technical or service-related issues</li><li>Accurately document customer interactions in CRM systems</li><li>Achieve individual and team targets related to quality assurance and productivity</li><li>Refer complex matters to the appropriate departments when necessary</li><li>Maintain a high standard of professionalism and customer satisfaction at all times</li></ul>Qualifications<ul><li>O/A Levels or a Bachelor&rsquo;s degree</li><li>Strong written and verbal communication skills in English</li><li>Ability to perform independently in a dynamic and fast-paced environment</li></ul>Benefits<ul><li>Company-provided transport</li><li>Potential for permanent placement</li><li>Opportunities for professional development and career progression within a growing organization</li></ul>Become a part of ibex Pakistan&rsquo;s expanding global customer service network and grow your career in a dynamic environment!Job Type: Full-timePay: From Rs90,000.00 per monthWork Location: In person

Forge Global

** This job offers attractive sales commissions**Forge Global is seeking a motivated Sales Representative with at least half a year of experience to join our dynamic team. The ideal candidate is confident and skilled in lead generation and cold calling techniques. This role focuses on driving sales growth. The Sales Representative actively engages prospective customers via phone to generate leads and forward sales opportunities. Success in this role requires strong communication skills, persistence, and the ability to quickly understand customer needs. The representative collaborates with internal teams to achieve company sales targets.Requirements:<ul><li>Conduct outbound cold calls to prospective customers using various lead generation techniques.</li><li>Identify and qualify new sales opportunities to meet or exceed sales targets.</li><li>Collaborate with the sales and marketing teams to develop strategies for lead generation and customer engagement.</li><li>Respond promptly and professionally to customer inquiries and requests to enhance satisfaction and trust.</li><li>Report sales metrics and provide regular updates to management on sales performance.</li></ul>Pay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Sales Representative - Outbound Calls

Vendify TM

Vendify is excited to announce an excellent career opportunity for individuals who are passionate about sales and eager to grow in a professional and fast-paced environment. We are currently looking for a dedicated and ambitious Customer Service Representative who can contribute to expanding our client base and strengthening relationships with customers across the USA and Canada markets.As a Customer Service Representative at Vendify, you will play a key role in identifying potential clients, presenting our services professionally, and building long-term business relationships. This position is ideal for individuals who are confident communicators, goal-oriented, and motivated to achieve outstanding sales results.At Vendify, we believe in creating an environment where employees can learn, develop their skills, and build a successful career. Our team values professionalism, collaboration, and continuous improvement, providing you with the opportunity to grow while working alongside experienced professionals.What We Offer:<ul><li>A professional and supportive work environment</li><li>Performance-based incentives and growth opportunities</li><li>Clear sales targets and structured guidance</li><li>The chance to work with an energetic and collaborative team</li><li>Career development opportunities for motivated individuals</li></ul>Position: Customer Service Representative Job Type: Full-time (Fresh candidates are welcome to apply) Work Location: On-site &ndash; Gulshan-e-Iqbal, KarachiTransportation: pick and drop is available only for femalesWorking Hours: (night shift) Monday &ndash; Friday | 08:00 PM &ndash; 05:00 AMIf you are enthusiastic about sales, confident in your communication abilities, and motivated to achieve professional success, we encourage you to apply and become part of the Vendify team.To Apply or Learn More: Website: www.vendify.info Phone: 0332 0757648 Email: contact@vendify.infoJob Types: Full-time, FresherPay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Service Representative

Explore 752+ Customer success representative in Karachi this March. Find roles across top companies and apply now to boost your career.

752 customer success representative jobs In Karachi

Customer Support Representative (German Speaker)

Customer Success Manager

Customer Success Specialist

Customer Success Specialist

Customer Success Specialist

Sales Representative - Outbound Calls

Customer Service Representative