customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

call center representative Jobs in Karachi

call center representative

customer service executive Jobs in Karachi

customer service executive

customer support

customer success representative

Scents N Stories

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 Requirements
 
 
 
 
 Experience :
 
 
 
 <ul>
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 Proven experience in customer success, sales, or client management.
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 Excellent verbal and written communication skills in Urdu and English.
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 Proficient in Microsoft Excel and reporting.
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 Strong follow-up and organizational skills.
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 Ability to handle multiple tasks and maintain attention to detail.
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 Customer-oriented mindset with a problem-solving approach.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
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 Experience in a sales or retail environment.
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 Familiarity with CRM systems.
 
 
 </li>
 </ul>
 
 Job Description :
 
 
 
 
 Job Summary
 
 
 
 We are looking for a proactive and customer-focused Customer Success Representative to manage our existing client base, drive engagement, and support sales initiatives. The ideal candidate will be fluent in Urdu and English, comfortable with calling and following up with customers, and skilled in reporting and Excel.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
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 Reach out to existing customers via phone and email to maintain relationships and ensure satisfaction.
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 Engage customers with updates, offers, and product information to enhance their experience.
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 Follow up on leads and sales opportunities, ensuring closure from first contact to last mile.
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 Assist the sales team in upselling and cross-selling products/services.
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 Maintain accurate customer records and track interactions using CRM tools.
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 Prepare and share regular reports on customer engagement, lead status, and sales performance.
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 Analyze data using Excel to identify trends and opportunities for improving customer success.
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 Communicate professionally in both Urdu and English, adapting to customer preferences.
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 </ul>
</div>

Customer Success Representative ( JP-97 )

ibex. Pakistan

<div>
 ibex. Pakistan currently have a job opening for the role of Customer Success Specialist in Karachi. In this role, you will be representing top international companies and provide customer support to their US-based customers. You will be responsible for handling a large number of incoming calls/chats for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have excellent English and communication skills, communicate professionally and multitask effectively. They should be discrete while handling sensitive and be passionate about providing world-class customer support.
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 The role is a full-time, on-site in one of ibex. office&rsquo;s in Karachi 5 working days, from Monday to Friday, with weekends off
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 Willingness to support schedule changes during Ramadan or regional holidays as operational needs require (with fair scheduling practices)
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 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
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 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
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 Medical Insurance &amp; OPD
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 Provident Fund with investment options
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 Leave Encashment
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 Annual leaves
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 On job training
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 Two days off in a week
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 Ergonomic furniture and infrastructure
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 Referral Rewards
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 Annual Increment
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 Conveyance facility
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 Loan facility
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 Employee Appreciation programs
 
 
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 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls or chats from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
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 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
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 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s policies and procedures
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 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
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 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
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 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
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 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
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 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
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 Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
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 Excellent written and verbal communication skills in English is also a must
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 Candidates must possess a clear American accent to easily explain and help the customer base in US
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 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
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 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
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 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
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 Experience using CRM systems is a bonus
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 Fresh graduates looking for fresh jobs in Karachi are encouraged to apply
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 </ul>
</div>

Customer Success Specialist

ABS INTERNATIONAL

Join a Direct US Principal &ndash; Stability and Growth Since 2010Are you tired of seasonal BPO campaigns that close without warning? Join ABS International, a direct US Principal. We are not a third-party outsourcing firm; we own our brands and manage our own logistical operations. With a 16-year track record of zero missed payroll dates, we offer the professional stability you deserve.We are looking for Customer Success Executives who are quick thinkers and possess excellent English communication skills. This is a high-IQ, non-scripted role&mdash;no cold calling and no sales pressure.The Principal AdvantageCompetitive Salary: PKR 40,000 &ndash; 50,000 (Base) + PKR 10,000 &ndash; 15,000 (Performance Incentives). Attendance Bonus: PKR 3,000 for perfect punctuality. Professional Stability: Direct employment with a global success record since 2010. Dynamic Work: Handle real-time US logistical operations; no boring scripts. Modern Tools: Gain experience using premium US CRM and logistics software.Role RequirementsCommunication: Exceptional verbal and written English (must be able to coordinate effectively with US-based customers and drivers). Analytical Skills: Ability to solve complex logistical queries on your feet. Experience: 6 months to 1 year of experience in International Support OR Freshers with exceptional English proficiency. Shift: Monday to Saturday | 06:00 PM &ndash; 02:00 AM (Fixed Evening Shift).Location &amp; LogisticsType: 100% On-Site. Location: Gulshan-e-Iqbal, Block 13C, Karachi. Student Friendly: Perfect for students looking for a stable evening career that offers professional growth and competitive pay. Apply Now to secure your spot with a stable, growing international organization.Pay: Rs42,000.00 - Rs52,000.00 per monthWork Location: In person

Customer Success Specialist (Weekends Off)

IBEX Global

Job Description:ibex Pakistan is seeking a motivated and customer-oriented Global Customer Support Associate to join its Customer Service Department. The role involves handling international customer interactions through voice and chat channels while delivering exceptional service and maintaining high professional standards.Requirements : O/A Levels or a Bachelor&rsquo;s degree Excellent verbal and written communication skills in English. Ability to work independently and thrive in a fast-paced environment.Benefits : Transport Facility Permanent Position Opportunity for career advancement within our growing organization.Salary : 65K - 115KLocation : Ibex Tower, Shahrah e Faisal, KarachiShift : 4pm - 11am (changing 9 hours)Job Types: Full-time, Contract ,FresherWork Location: In personJob Types: Full-time, FresherPay: Rs65,000.00 - Rs115,000.00 per monthWork Location: In person

zyltech digital 

Zyltech Digital is actively hiring driven and enthusiastic Chat Based Representative to join our fast-growing team! In this role, you&rsquo;ll handle chat-based inquiries, assist potential customers through live chat, and convert leads into loyal clients. This is a fantastic opportunity to build strong customer relationships, showcase our top-quality services, and contribute to a high-performing sales team.Key Responsibilities:Respond promptly and professionally to customer inquiries via live chatProvide clear, detailed, and accurate information about our products/servicesPromote Zyltech&rsquo;s offerings and successfully close salesConsistently achieve individual and team sales targetsResolve customer issues with a positive, solution-focused approachWorking Hours:Fixed night shift: 10:00 PM to 7:00 AMCompensation &amp; Benefits:Competitive fixed salaryTwo performance-based incentivesSupportive, growth-oriented work environmentCareer development opportunities post-probationAttractive allowances and benefits after probationWhy Work with Zyltech Digital?At Zyltech Digital, we put your growth first. We offer a vibrant and encouraging workplace where your efforts are recognized and rewarded. With ongoing training, career progression paths, and performance bonuses, your success is truly our success.Ready to grow with us? Apply now and be part of our winning team!Job Types: Full-timeWork Location: Gulshan-e-Iqbal,Main University Road,KarachiJob Types: Full-time, FresherPay: Rs30,000.00 - Rs60,000.00 per monthWork Location: On the road

Chat Based Representative (Freshers)

Urgent Hiring: Chat Based Representative (Urgent Hiring)Company: Zyltech DigitalLocation: On-SiteShift: Night Shift (10:00 PM &ndash; 7:00 AM)Job Type: Full-TimeAbout the Role:Zyltech Digital is actively hiring driven and enthusiastic Sales Executives to join our fast-growing team! In this role, you&rsquo;ll handle chat-based inquiries, assist potential customers through live chat, and convert leads into loyal clients. This is a fantastic opportunity to build strong customer relationships, showcase our top-quality services, and contribute to a high-performing sales team.Key Responsibilities:Respond promptly and professionally to customer inquiries via live chatProvide clear, detailed, and accurate information about our products/servicesPromote Zyltech&rsquo;s offerings and successfully close salesConsistently achieve individual and team sales targetsResolve customer issues with a positive, solution-focused approachWorking Hours:Fixed night shift: 10:00 PM to 7:00 AMCompensation &amp; Benefits:Competitive fixed salaryTwo performance-based incentivesSupportive, growth-oriented work environmentCareer development opportunities post-probationAttractive allowances and benefits after probationWhy Work with Zyltech Digital?At Zyltech Digital, we put your growth first. We offer a vibrant and encouraging workplace where your efforts are recognized and rewarded. With ongoing training, career progression paths, and performance bonuses, your success is truly our success.Ready to grow with us? Apply now and be part of our winning team!Job Types: Full-timeWork Location: On the roadJob Type: Full-timeWork Location: Gulshan-e-Iqbal,Main University Road, KarachiJob Type: Full-timeWork Location: On the road

Chat Support Representative

Explore 861+ Customer success representative in Karachi this May. Find roles across top companies and apply now to boost your career.

861 customer success representative jobs In Karachi

Customer Success Representative ( JP-97 )

Customer Success Specialist

Customer Success Executive | US-Based Logistics (On-Site)

Customer Success Specialist (Weekends Off)

Customer Success Specialist

Chat Based Representative (Freshers)

Chat Support Representative