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customer service representative Jobs in Karachi

customer service representative

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international sales representative

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customer support specialist Jobs in Karachi

customer support specialist

customer success representative

Arc Inventor

Position: Customer Support Representative Timings: 7pm to 4am Location: Gulshan-e-Iqbal, Block 15, KarachiAbout the Role:Arc Inventador seeking a highly motivated and customer-centric Customer Support Representative to join our team. In this role, you will be the primary point of contact for our customers, providing exceptional service across various channels. You will leverage your excellent communication and problem-solving skills to ensure a positive and efficient customer experience.Key Responsibilities:<ul><li>Respond promptly and professionally to customer inquiries via email, phone, chat, and social media.</li><li>Develop and maintain comprehensive product knowledge to effectively assist customers with orders, returns, and exchanges.</li><li>Resolve customer issues with empathy, patience, and a customer-centric approach.</li><li>Collaborate effectively with internal teams, including Sales, Marketing, and Fulfillment, to ensure seamless customer solutions.</li><li>Build and foster positive, lasting relationships with customers.</li></ul>Proficient in Excel and email.Qualifications &amp; Skills:<ul><li>1-2 years of experience in a customer support role, with a preference for e-commerce environments.</li><li>A high school diploma or equivalent is required; a bachelor's degree is preferred.</li><li>Excellent verbal and written communication skills; demonstrated proficiency in English.</li><li>Familiarity with CRM systems (e.g., Zendesk, Freshdesk).</li><li>Strong critical thinking and problem-solving abilities, with an adaptable approach.</li><li>Ability to multitask, be punctual, and manage time effectively.</li><li>Self-motivated, positive attitude, and a collaborative team player.</li></ul>Share your updated resume via email address: hr@arcinventador.comJob Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Support Representative

Jaldi

<div>
 
 Jaldi is a Dubai-based SaaS startup making sales ridiculously simple for SME sales teams across emerging markets.
 
 
 
 
 
 Sales teams are the engine of small businesses. We believe they deserve tools that are fast, intuitive, and built for the realities of their day-to-day hustle.
 
 
 We&rsquo;re looking for a Sales Development Representative who thrives on volume, follow-ups, and hitting hard numbers. You&rsquo;ll work our MENA pipeline; prospecting, calling leads, qualifying them, and setting the stage for conversions.
 
 
 
 
 
 If you&rsquo;re hungry, persuasive, and ready to dial until deals close, this role gives you the platform to prove it, with a competitive base and uncapped commission to match.
 
 
 
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 
 
 <ul>
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 Prospecting by building lists of target customers and industry verticals
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 Calling outbound leads every day
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 Qualifying prospects and pushing them down the sales funnel
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 Following up via calls, WhatsApps &amp; email -
 
 no lead gets cold
 
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 Updating CRM records and ensuring no lead slips through
 </li>
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 Working with Account Executives to make sure leads are moved to conversions
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 Hitting weekly and monthly activity targets&mdash;calls, follow-ups, and qualified leads
 </li>
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 Giving product demos and pitching Jaldi to prospective clients
 </li>
 </ul>
 
 
 
 
 
 Practical Requirements
 
 
 
 
 
 <ul>
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 Based in Karachi (Hybrid role)
 </li>
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 Have 2+ years of experience in B2B sales, customer success, or client-facing roles
 </li>
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 Are fluent in English and Urdu (Arabic is a plus, not required)
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 Bachelor&rsquo;s degree from a recognized university
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 Own a laptop and have stable WiFi for remote work
 </li>
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 Experience working with clients in the UAE or the broader GCC
 </li>
 </ul>
 
 
 
 
 
 You&rsquo;ll Thrive Here If You:
 
 
 
 
 
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 Are aggressive in follow-ups, confident on the phone, and persistent
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 Know how to keep a CRM clean and organized
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 Are hungry to earn more through commission (top performers will be rewarded)
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 Work independently and hate sitting idle
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 Are comfortable working in a hybrid structure (some office days in Karachi)
 </li>
 </ul>
 
 
 
 
 
 Nice to Have
 
 
 
 
 
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 Additional language competency, especially Arabic
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 Prior work in SaaS or tech-driven sales teams
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 Experience selling to real estate, immigration, or finance sectors
 </li>
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 Familiarity with tools like Pipedrive, Hubspot, or any CRM
 </li>
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 Familiar with prospecting tools such as LinkedIn Sales Navigator, Apollo, Lusha, etc.
 </li>
 </ul>
</div>

Sales Development Representative (MENA Market) - Karachi

Oxford University Press Pakistan

<div>
 
 
 About the role
 
 
 
 OxfordAQA is a leading international exam board, offering rigorous and globally relevant qualifications benchmarked to UK standards. We are committed to supporting schools and students worldwide with fair and inspiring assessments that enable learners to achieve their best and progress to leading universities.
 
 
 &nbsp;
 
 
 We are seeking a dedicated Customer Success Manager to join our team in Pakistan. The primary responsibility of this role is to collaborate with schools and ensure they maximize the benefits of using OxfordAQA&rsquo;s products and services. This involves engaging with customers after they have committed to using our curriculum, qualifications, and resources, providing expert consultation to ensure a smooth experience.
 
 
 &nbsp;
 
 
 The Customer Success Manager's focus is on engaging with customers from the onboarding stage to renewal, utilizing a range of approaches to enhance product awareness, usage, best practices, and strategic guidance. Additionally, they will skillfully position additional resources and services to further improve the customer's overall experience and results.
 
 
 &nbsp;
 
 
 
 About you
 
 
 
 The successful candidate(s) should possess:
 
 
 Relevant business degree (preferably a Master&rsquo;s) with 6-8 years of experience in customer success, account management, or a related field.
 
 Strong knowledge of educational qualifications and assessment processes.&nbsp;
 
 High level of business development acumen with strong interpersonal, decision making, problem solving, presentation, and analytical skills.
 
 Outstanding time management skills with the ability to set priorities, work independently and within a team.
 
 Excellent computer literacy, including proficiency in MS Office, SAP and tools for forecasting and market analysis using data mining techniques.
 
 Impeccable English language skills.
 
 A valid driving license and willingness to travel as per business needs
 
 &nbsp; &nbsp;&nbsp;
 
</div>

Customer Success Manager

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
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 Excellent Written and Verbal English communication
 </li>
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 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
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 Medical Insurance &amp; OPD
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 Provident Fund with investment options
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 Leave Encashment
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 Annual leaves
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 On job training
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 Two days off in a week
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 Ergonomic furniture and infrastructure
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 Referral Rewards
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 Annual Increment
 </li>
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 Conveyance facility
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 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
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 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
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 Follow standard processes and procedures when it comes to providing the resolution
 </li>
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 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Customer Success Specialist

DigitalOcean

<div><div>Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you'll find your place here. We value winning together&mdash;while learning, having fun, and making a profound difference for the dreamers and builders in the world.</div><h2 class="jobSectionHeader">
We are looking for an Associate Customer Advocate who is passionate about driving significant change to the customer experience through personal interactions and product feedback. Someone who has a desire to listen to customers' challenges and provide long-term solutions that enable the full power of our platform.</h2>

As an Associate Customer Advocate at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing and AI. Your role is to engage with our customers to provide effective solutions to solve customer issues that relate to their account, billing, and platform experience. You'll educate customers about our platform's capabilities and features, spearheading their engagement, and offering an exceptional experience throughout their journey from on-boarding to scaling. We expect that you'll have a desire to connect with our customers and exhibit exceptional problem-solving skills. Our Customer Advocate personify DigitalOcean's empathy for customers, passion for enhancing their experience and relentless pursuit of simplicity at scale. This requires creative problem-solving and curiosity to tackle customer issues related to user experience and billing with knowledge of cloud services. Some, but not all candidates will have experience in technical areas such as Linux, programming, or web development. All candidates will be assessed against their ability to learn quickly and be a self-starter.
<h2 class="jobSectionHeader">
What You'll Do:</h2>
<ul><li>Respond to customer tickets with thoughtful, personalized communication</li>
<li>Educate customers on platform capabilities and best practices</li>
<li>Identify recurring challenges and drive solutions that benefit multiple customers</li>
<li>Create and update knowledge base articles to improve self-service resources</li>
<li>Collaborate with your team while independently owning customer challenges</li>
<li>Triage, escalate, and follow up on incidents or customer-impacting events</li>
<li>Quickly adapt to product, process, and policy changes</li>
<li>Share best practices and contribute to continuous team improvement</li>
</ul><h2 class="jobSectionHeader">Key Metrics: (optional)</h2>
<ul><li>Customer Experience</li>
<li>Ticket productivity</li>
<li>Quality Adherence</li>
<li>Maintaining Service levels (Timely responses)</li>
</ul><h2 class="jobSectionHeader">What You'll Add to DigitalOcean:</h2>
<ul><li>A customer-first mindset with the ability to empathize and build trust through clear, thoughtful communication</li>
<li>Curiosity and eagerness to learn cloud technologies, with the drive to become a product expert over time</li>
<li>Strong problem-solving skills with the creativity to find both immediate and long-term solutions for customers</li>
<li>Adaptability to thrive in a fast-paced, ever-evolving environment with frequent product and process updates</li>
<li>A collaborative spirit that uplifts your team while independently owning and resolving customer challenges</li>
<li>Commitment to continuous improvement by contributing ideas, sharing feedback, and refining support practices</li>
<li>Passion for simplifying complex topics, making the cloud more accessible for builders of all levels</li>
</ul><h2 class="jobSectionHeader">Why You'll Like Working for DigitalOcean</h2>
<ul><li>We innovate with purpose. You'll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.</li>
<li>We prioritize career development. At DO, you'll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.</li>
<li>We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.</li>
<li>We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.</li>
<li>We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.</li>
</ul>
<ul><li>This is an Onsite role</li></ul>

#LI-Onsite</div>

Associate Customer Advocate

IBEX GlOBAL

Role DescriptionThis is a full-time on-site role for a Customer Service Representative located in Karachi Division. The Customer Service Representative will be responsible for handling customer queries and complaints through different channels including phone, email, and chat. They will proactively engage customers and ensure customer satisfaction by developing a deep understanding of the company&rsquo;s products and services. The Customer Service Representative will also maintain customer records and escalate complex queries to the appropriate department.Qualifications<ul><li>Customer Service Representatives, Customer Support, and Customer Service skills</li><li>Customer Satisfaction and Customer Experience skills</li><li>Excellent written and verbal communication skills in English</li><li>Ability to empathize with customers and quickly understand customer needs</li><li>Experience working in a call center or customer service environment is a plus</li><li>Bachelor&rsquo;s degree in any field is preferred</li><li>Flexible schedule and ability to work weekends and holidays</li></ul>Job Type: Full-timePay: Rs90,000.00 - Rs115,000.00 per monthApplication Question(s):<ul><li>Can you work in nights with door to door transport?</li></ul>Work Location: In person

Customer Service Representative

Role DescriptionThis is a full-time on-site role for a Customer Service Representative located in Karachi Division. The Customer Service Representative will be responsible for handling customer queries and complaints through different channels including phone, email, and chat. They will proactively engage customers and ensure customer satisfaction by developing a deep understanding of the company&rsquo;s products and services. The Customer Service Representative will also maintain customer records and escalate complex queries to the appropriate department.Qualifications<ul><li>Customer Service Representatives, Customer Support, and Customer Service skills</li><li>Customer Satisfaction and Customer Experience skills</li><li>Excellent written and verbal communication skills in English</li><li>Ability to empathize with customers and quickly understand customer needs</li><li>Experience working in a call center or customer service environment is a plus</li><li>Flexible schedule and ability to work weekends and holidays</li></ul>Job Type: Full-timePay: Rs90,000.00 - Rs115,000.00 per monthApplication Question(s):<ul><li>can you manage working in night and evening?</li></ul>Work Location: In person

Explore 1004+ Customer success representative in Karachi this September. Find roles across top companies and apply now to boost your career.

1004 customer success representative jobs IN Karachi

Customer Support Representative

Sales Development Representative (MENA Market) - Karachi

Customer Success Manager

Customer Success Specialist

Associate Customer Advocate

Customer Service Representative

Customer Service Representative