customer service representative Jobs in Karachi

customer service representative

customer support representative Jobs in Karachi

customer support representative

customer service executive Jobs in Karachi

customer service executive

sales consultant

customer support executive Jobs in Karachi

customer support executive

customer success representative

Mars BPO

<p><b>Job Summary:</b><br/>We are hiring a confident and results-driven <b>Customer Verification &amp; Sales Closing Representative</b> to join our on-site sales team. The ideal candidate will be responsible for verifying customer information, confirming eligibility, and closing sales efficiently. This role requires strong communication skills, attention to detail, and the ability to convert verified leads into successful sales.</p><p>If you have experience in verification and closing and thrive in a target-driven environment, we encourage you to apply.</p><p>Key Responsibilities</p><ul><li>Contact and verify customer information through inbound and outbound calls</li><li>Confirm customer eligibility, interest, and accuracy of provided details</li><li>Close sales after successful verification</li><li>Clearly explain offers, pricing, and terms to customers</li><li>Handle objections professionally and confidently</li><li>Maintain accurate call notes and follow verification guidelines</li><li>Meet or exceed daily and monthly closing targets</li><li>Follow company scripts, compliance, and quality standards</li></ul><p>Job Requirements</p><ul><li>Previous experience as a <b>Verifier, Closer, or Sales Agent</b> preferred</li><li>Excellent English communication and listening skills</li><li>Strong objection-handling and closing abilities</li><li>Target-driven, self-motivated, and disciplined</li><li>Ability to work on-site and collaborate with the team</li><li>Basic computer and call-handling skills</li></ul><p>What We Offer</p><ul><li>Competitive <b>base salary + commission structure</b></li><li>Performance-based bonuses and incentives</li><li>Career growth opportunities within the company</li><li>Supportive and professional on-site work environment</li><li>Paid training and ongoing coaching</li></ul><p><b>Shift Timing: </b> 6:30 PM &ndash; 5:00 AM</p><p><b>Daily, Weekly &amp; Monthly Bonus Plans</b></p><p>Contact/ Whatsapp : 0319 5002892</p><p>Mars BPO Pvt Ltd Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, Civil Lines Karachi</p><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs80,000.00 per month</p><p>Work Location: In person</p>

Customer Verification & Sales Closing Representative

NielsenIQ

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <p>
  <strong>
   Role Responsibilities
   <br/>
   <br/>
  </strong>
 </p>
 <p>
  The role is responsible for the ongoing support and development of Tier 2 customers through implementing the Customer Success strategy which will encompass the following:
  <br/>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Customer Experience:
   </strong>
   Ensure high customer satisfaction by understanding and addressing customers&rsquo; needs and goals, becoming their trusted advisor by building and maintaining strong relationships. Conduct regular check-ins and business reviews to ensure customers are achieving their desired outcomes
  </li>
  <li>
   <strong>
    Performance Metrics:
   </strong>
   Achieve essential KPIs such as customer satisfaction scores, retention rates, and product usage metrics to gauge the effectiveness of customer success initiatives
  </li>
  <li>
   <strong>
    Process Improvement:
   </strong>
   Identify and implement improvements to enhance efficiency and customer satisfaction with both your customers and your manager
  </li>
  <li>
   <strong>
    Training and Development:
   </strong>
   Provide support and training to team members, as well as customers to ensure a mutually beneficial relationship
  </li>
  <li>
   <strong>
    Cross-Department Collaboration:
   </strong>
   Work closely with other departments, such as Commercial, Sales Enablement, and PTO, to ensure a seamless customer experience. Schedule product deliveries according to workflow capacity, handle operational queries, and support the operations team to maintain high service levels
  </li>
  <li>
   <strong>
    Product Knowledge:
   </strong>
   Develop a comprehensive understanding of core services and additional software offerings. Track customer usage against allowances and address any queries related to systems
  </li>
  <li>
   <strong>
    Technology Utilization:
   </strong>
   Adoption of existing systems and processes to streamline operations and improve service delivery
  </li>
  <li>
   <strong>
    Reporting and Analysis:
   </strong>
   Prepare and present detailed reports for your customers on adoption and usage of services. Use performance data to drive continuous improvement initiatives with our customers
  </li>
  <li>
   <strong>
    Customer Feedback:
   </strong>
   Obtain customer feedback to drive a continuous improvement to NPS
  </li>
  <li>
   <strong>
    Customer Advocacy:
   </strong>
   Act as an advocate for the customer within the company, ensuring their needs and feedback are considered in product development and service improvements
  </li>
 </ul>
 <p>
  <strong>
   Other
   <br/>
   <br/>
  </strong>
 </p>
 <ul>
  <li>
   You may be asked to undertake additional duties to those above, either temporarily or permanently, which the Company reasonably believes you can carry out or for which you will be trained
  </li>
  <li>
   Relevant professional, ethical and health and safety standards apply to this role
  </li>
  <li>
   May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international)
  </li>
 </ul>
 <p>
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Some experience in customer facing roles
  </li>
  <li>
   You have a customer driven attitude and strong experience in working in B2B customer-facing role(s), preferably including relationship management
  </li>
  <li>
   Ability to deliver quickly in a fast-paced environment and independently overcome challenges
  </li>
  <li>
   A positive and collaborative attitude and proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals
  </li>
  <li>
   Strong problem-solving abilities and the capacity to meet deadlines consistently
  </li>
  <li>
   1-2 years of relevant experience
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <p>
  <strong>
   Our Benefits
   <br/>
   <br/>
  </strong>
 </p>
 <ul>
  <li>
   Flexible working environment
  </li>
  <li>
   Volunteer time off
  </li>
  <li>
   LinkedIn Learning
  </li>
  <li>
   Employee-Assistance-Program (EAP)
  </li>
 </ul>
 <br/>
 <p>
  <strong>
   About NIQ
   <br/>
   <br/>
  </strong>
 </p>
 <p>
  NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
  <br/>
  <br/>
 </p>
 <p>
  For more information, visit NIQ.com
  <br/>
  <br/>
 </p>
 <p>
  Want to keep up with our latest updates?
  <br/>
  <br/>
 </p>
 <p>
  Follow us on: LinkedIn | Instagram | Twitter | Facebook
  <br/>
  <br/>
 </p>
 <br/>
 <p>
  <strong>
   Our commitment to Diversity, Equity, and Inclusion
   <br/>
   <br/>
  </strong>
 </p>
 <p>
  At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
  <br/>
  <br/>
 </p>
</div>


Customer Service Executive

SIAR Digital

<p><b>Responsibilities:</b></p><ul><li>Respond to customer inquiries via email, chat, and phone in a friendly and professional manner.</li><li>Identify, troubleshoot, and resolve customer issues efficiently while maintaining clear communication.</li><li>Support customers with order processing, payment concerns, returns, and product-related questions.</li><li>Maintain accurate, concise, and professional communication to ensure customer concerns are fully addressed.</li><li>Provide insights and feedback to management regarding recurring issues and potential process improvements.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor's degree.</li><li>Fashion and retail industry experience is preferred.</li><li>Strong communication and problem-solving skills.</li><li>Ability to handle customer concerns with patience and professionalism.</li><li>A proactive attitude and willingness to improve customer experience.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Customer Support Representative

Crossroad Consultants

<p>Are you a confident communicator who thrives on turning conversations into results? We're seeking an energetic and persuasive <b>Client Success Caller</b> to join our tele sales team.</p><p>In this role, you'll be the voice of our brand&mdash;reaching out to prospective customers, introducing them to our services, and closing the deal. Whether you're experienced in sales or just starting out but full of drive, we&rsquo;d love to hear from you!</p><p><b>Responsibilities:</b></p><ul><li>Make outbound calls to leads and prospective clients daily</li><li>Introduce products or services and explain their benefits</li><li>Build rapport quickly and manage objections effectively</li><li>Maintain accurate records using CRM software</li><li>Consistently hit or exceed sales targets and KPIs</li><li>Collaborate with the sales team to refine strategies</li></ul><p><b>Qualifications:</b></p><ul><li>Telesales or call center experience is a <b>plus</b>, but not required</li><li>Strong communication, persuasion, and listening skills</li><li>Self-motivated, goal-oriented, and resilient under pressure</li><li>Comfortable working independently and as part of a team</li><li>Proficiency with basic computer systems and CRM tools</li></ul><p>Job Type: Full-time</p><p>Pay: Rs45,000.00 - Rs65,000.00 per month</p><p>Work Location: In person</p>

Sales Executive - Clifton / Defence

ibex. Pakistan

<div>
 In this role, you will be the first point of contact for our US-based customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven experience in any customer-facing role is required
  </li>
  <li>
   Exceptional verbal communication skills in English are essential. Candidates must possess a clear, neutral, or American accent to effectively service US-based customers
  </li>
  <li>
   Minimum Matric or O Levels is required
  </li>
  <li>
   Weekends Off
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Perks Of Being An Ibexian
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Medical Insurance &amp; OPD
  </li>
  <li>
   Provident Fund with investment options
  </li>
  <li>
   Leave Encashment
  </li>
  <li>
   Annual leaves
  </li>
  <li>
   On job training
  </li>
  <li>
   Two days off in a week
  </li>
  <li>
   Ergonomic furniture and infrastructure
  </li>
  <li>
   Referral Rewards
  </li>
  <li>
   Annual Increment
  </li>
  <li>
   Conveyance facility
  </li>
  <li>
   Loan facility
  </li>
  <li>
   Employee Appreciation Programs
   <br/>
   <br/>
  </li>
 </ul>
 The salary for this position will be up to Rs. 115,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Professionally manage a high volume of inbound calls from US customers regarding their complaints, requests, order status, follow-ups, and general inquiries
  </li>
  <li>
   Deliver an exceptional customer experience on every call, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
  </li>
  <li>
   Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
  </li>
  <li>
   Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously while actively listening and speaking with the customer
  </li>
  <li>
   Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
  </li>
 </ul>
</div>


Customer Success Specialist

Oxford University Press

<div></div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Deputy Manager Marketing Campaigns
</b></h1></div></div></div></div><div><div><div><div>Location:
Karachi, PK, 74900
</div></div></div></div><div><div><div><div>Salary: Based on skills and experience
</div></div></div></div><div><div><div><div>Division: Education
</div></div></div></div><div><div><div><div>Department: Oxford AQA
</div></div></div></div><div><div><div><div><p><b>About the Role</b></p>
<p>
This position is responsible for developing and executing strategic marketing initiatives that drive brand awareness, customer engagement, and market penetration, leading to increased market share. This role involves leading comprehensive marketing campaigns across various channels, including digital, social media, and Below-The-Line (BTL) activities.</p>
<p>
The incumbent will leverage data-driven insights to optimize campaign performance, enhance customer experiences, and streamline marketing processes. Additionally, this role requires collaboration with cross-functional teams to ensure cohesive brand messaging and contribute to the overall growth and success of the organization.</p>
<p>
Brief responsibilities of the role will include:</p>
<ul>
<li>Strategically plan and implement digital marketing campaigns to strengthen online presence and foster customer engagement.</li>
<li>Develop cohesive communication strategies that include PR, digital marketing, content marketing, and social media to ensure consistent brand messaging.</li>
<li>Apply best practice segmentation and customer profiling techniques to maximize the effectiveness of demand generation initiatives.</li>
<li>Plan and manage Below-The-Line (BTL) activities such as events, promotions, product launches, and direct marketing efforts to drive consumer engagement.</li>
<li>Track and analyse campaign performance data to make informed adjustments and enhance overall effectiveness.</li></ul><br>
<p><br>
<b>About You</b></p>
<p>
The ideal candidate will be required to have the following:</p>
<ul>
<li>Master&rsquo;s degree preferably in Marketing or Business Studies from reputable educational institution.</li>
<li>At least 3 to 4 years of experience with proven track record of developing multi-channel roadmaps.</li>
<li>Deep empathy for the audience of education market and want to help accelerate their success through relevant, useful communications</li>
<li>Strong organizational skills to manage multiple campaigns simultaneously</li>
<li>Ability to analyze data and derive actionable insights.</li>
<li>Excellent written and verbal communication skills for crafting compelling messages</li>
</ul>
</div></div></div></div><div><div><p>We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.</p>
</div></div><div><div><div><div>Job Category: Marketing &amp; Communications</div></div></div></div></div></div></div><p></p>

Deputy Manager Marketing Campaigns

Dominant Media Agency

<p>Designation: Customer Support Representative [Female]</p><p>Location: DHA Phase VII Ext. Karachi</p><p>Job Timings: Full-Time | 10am to 6pm | Mon-Fri</p><p>Experience: 0-1 Years</p><p>Job Overview</p><p>We are looking for a <b>Customer Support Representative</b> to join our growing team. The ideal candidate should be patient, professional, and customer-focused, with strong communication skills. You will be responsible for assisting customers, resolving inquiries, and ensuring a positive experience across all support channels.</p><p>Key Responsibilities</p><ul><li>Handle customer inquiries via email, phone, chat, and social media in a timely and professional manner.</li><li>Resolve customer issues, complaints, and questions while maintaining a positive brand image.</li><li>Provide accurate information about products, services, and company policies.</li><li>Maintain detailed records of customer interactions and follow-ups.</li><li>Escalate complex issues to the appropriate team when necessary.</li><li>Collaborate with internal teams to improve customer experience and service processes.</li><li>Monitor common customer issues and provide feedback for service improvement.</li><li>Maintain a high level of professionalism and empathy in all customer interactions.</li></ul><p>Requirements</p><ul><li>Currently pursuing or recently completed a degree in Business, Communications, or a related field (preferred but not mandatory).</li><li>Strong verbal and written communication skills.</li><li>Customer-focused mindset with problem-solving abilities.</li><li>Basic computer skills and familiarity with email, CRM tools, or support platforms.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Attention to detail and willingness to learn.</li></ul><p>Nice to Have</p><ul><li>Previous experience in customer support or client-facing roles.</li><li>Familiarity with CRM systems or helpdesk tools.</li><li>Experience handling customer interactions on social media platforms.</li><li>Ability to work flexible hours if required.</li></ul><p>What We Offer</p><ul><li>Hands-on experience in a professional customer support environment.</li><li>Training, guidance, and mentorship from experienced team members.</li><li>Supportive and collaborative work culture.</li><li>Opportunity for full-time placement based on performance.</li></ul><p>How to Apply</p><p>Send your <b>resume and LinkedIn profile link</b> to:<br/><b>dominantmediaagency@gmail.com</b></p><p><b>Subject Line:</b> Customer Support Representative &ndash; [Your Name]</p><p>Only applications sent via email will be accepted.</p><p>Job Type: Full-time</p><p>Pay: Rs25,000.00 - Rs30,000.00 per month</p><p>Work Location: In person</p>

Customer Support Representative [Female]

Explore 1001+ Customer success representative in Karachi this December. Find roles across top companies and apply now to boost your career.