customer service representative Jobs in Karachi

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corporate sales executive

customer success representative

RTW Creation

Customer Service Representative (RVR &ndash; Returns &amp; Reattempts) &ndash; MaleLocation:RTW CREATION,Plot No. C-144, Sector-6F, Korangi Town, Karachi Job Title:Customer Service Representative (RVR &ndash; Returns &amp; Reattempts)Department:Customer Service / Logistics OperationsReports To:Team Lead / Operations ManagerJob SummaryThe Customer Service Representative (RVR &ndash; Returns &amp; Reattempts) is responsible for handling returned shipments and coordinating reattempt deliveries. The role focuses on reducing return ratios, improving delivery success, and ensuring a smooth customer experience through effective communication with customers, riders, and warehouse teams.Key Responsibilities<ul><li>Manage cases related to returns, failed deliveries, and reattempts (RVR)</li><li>Contact customers to confirm availability, address, and delivery preferences</li><li>Schedule and coordinate reattempt deliveries with riders/logistics teams</li><li>Update order status and remarks in CRM/system accurately</li><li>Identify reasons for returns (e.g., customer not available, wrong address)</li><li>Resolve customer complaints professionally</li><li>Follow up on pending cases until successful delivery or closure</li><li>Maintain daily reports of RVR performance</li><li>Work closely with warehouse and last-mile teams</li><li>Meet KPIs such as:</li><li>Reattempt success rate</li><li>Call handling time</li><li>Case resolution time</li></ul>Required Skills &amp; Qualifications<ul><li>Intermediate / Bachelor&rsquo;s degree preferred</li><li>0&ndash;2 years experience in customer service / call center / logistics</li><li>Strong communication skills (Urdu + basic English)</li><li>Good problem-solving and negotiation skills</li><li>Basic computer knowledge (CRM, Excel)</li><li>Ability to work under pressure and meet targets</li></ul>Preferred Qualifications<ul><li>Experience in e-commerce or courier/logistics companies</li><li>Knowledge of last-mile delivery &amp; COD process</li><li>Experience handling returns or complaint management</li></ul>PKR 35,000 &ndash; 45,000 per month (depending on experience and qualifications)Pay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Service Representative (RVR – Returns & Reattempts) – Male

Scalemill

OverviewScalemill (www.scalemill.com) helps technology companies increase revenue and reduce costs by setting up offsite inside sales, support and customer success teams that handle customer interactions. We exclusively work with B2B (Business-to-Business) SaaS (Software-as-a-Service) products and specialize in lead generation and appointment-setting.RoleThis role involves customer dealing in the German language. You will be the first point of contact for customers, ensuring their questions are answered, concerns are resolved and they feel supported at every step of their journey. Seeking a proactive and customer-focused representative who is passionate about helping customers and creating positive experiencesKeywordsCommunication, German skills, time management, CRM, active listening, customer satisfaction, product knowledge, problem solvingLocationClifton, Karachi (Do Talwar)TimingsNoon to 9 pmTypeFull-time from the officeReporting lineTeam lead or Account ManagerKey ResponsibilitiesCustomer Return Management<ul><li>Process customer returns efficiently while ensuring accuracy and timely resolution</li><li>Handle return requests, exchange cases and refund coordination</li><li>Address customer concerns related to orders, products and deliveries</li></ul>Customer Query Handling<ul><li>Respond to customer emails and assigned support tickets promptly</li><li>Resolve inquiries related to orders, returns, product details and delivery issues</li><li>Ensure clear, professional and customer-friendly communication at all times</li></ul>Order Tracking &amp; Fulfillment Coordination<ul><li>Respond to customer concerns professionally and promptly</li><li>Resolve complaints efficiently while maintaining a positive customer experience</li><li>Proactively identify potential challenges and address them before they escalate</li></ul>Internal &amp; Cross-Team Collaboration<ul><li>Work proactively with the customer service team to ensure smooth issue resolution</li><li>Coordinate with the warehouse team regarding missing inventory or dispatch discrepancies</li><li>Escalate complex cases when necessary and ensure timely follow-up</li></ul>System &amp; Portal Management<ul><li>Manage and update customer records across platforms such as CRM, Shopify and Freshdesk</li><li>Maintain accurate documentation of customer interactions and case updates</li><li>Ensure proper ticket categorization and tracking for reporting purposes</li></ul>Skills needed<ul><li>Communication: excellent written and verbal communication skills are required</li><li>Organization: superior organizational skills to manage multiple tasks and responsibilities effectively</li><li>Time management: strong ability to prioritize tasks, manage time efficiently and work in a fast-paced environment</li><li>Attention to detail: accuracy in handling tasks and documents is critical</li><li>Professionalism &amp; discretion: maintaining high standards of professionalism and handling sensitive information with integrity and confidentiality</li></ul>Technology<ul><li>This role requires someone comfortable with basic technology like computers, smartphones and common software used in offices</li><li>Comfortable with using online messaging tools like WhatsApp, Google Chat, etc.</li><li>Proficiency with MS Office &amp; Google Business Suite</li><li>Proven experience in handling CRM/ERP and dashboards</li><li>Familiarity with task management apps such as TickTick</li></ul>Background<ul><li>Bachelor&rsquo;s degree</li><li>Fluent German &amp; English (written and verbal) is essential</li><li>At least 2 years of proven experience in a related role</li></ul>Job Type: Full-timeWork Location: In person

Customer Support Representative (German Speaker)

3DM Solutions

Job Overview:We are looking for a motivated and results-driven Customer Success Manager to join our team at 3DM Solutions. You will be responsible for identifying potential clients, understanding their needs, and offering tailored digital solutions that drive value. This role is ideal for individuals who have a passion for client relations &amp; customer success.Key Responsibilities:<ul><li>Act as the primary point of contact for assigned clients</li><li>Build and maintain long-term client relationships</li><li>Understand client goals and ensure service delivery aligns with expectations</li><li>Manage client communication in a way that is professional, clear, and solution-oriented</li><li>Handle concerns and prevent escalations by proactive communication</li><li>Coordinate with internal teams to ensure timely and realistic delivery</li><li>Maintain a balance between client satisfaction and team workload</li><li>Provide regular updates, reports, and performance insights to clients</li></ul>Qualifications &amp; Skills:<ul><li>1+ years of experience in client dealing / account management / customer success</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving and conflict-handling ability</li><li>Experience working in a marketing agency or software house is preferred</li><li>Ability to manage multiple clients simultaneously</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Support: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Karachi Shahra-E-Faisal (Required)</li></ul>Work Location: In person

Customer Success Manager (Female)

Symits HR

<div><h3 class="jobSectionHeader">Work Type</h3><ul><li>
On-site</li></ul><h3 class="jobSectionHeader">
Industry</h3><ul><li>
Not Specified</li></ul><h3 class="jobSectionHeader">
POSITION SUMMARY:</h3>
We&rsquo;re looking for a highly motivated and customer-obsessed B2B &amp; SaaS Account Manager with proven experience working in the US industry. Understanding the dynamics, expectations, and communication standards of US-based clients is essential for this role.
You will be responsible for leading customer onboarding, conducting product demonstrations, and managing day-to-day client relationships. This role is at the heart of our customer success journey &mdash; acting as the bridge between our product and the users to ensure smooth onboarding, consistent support, and proactive engagement with our clients.<h3 class="jobSectionHeader"> 
Key Responsibilities:</h3><ul><li>
Customer Onboarding &amp; Demos</li><li>
Lead onboarding sessions and guide new customers through the platform setup.</li><li>
Deliver product demos tailored to client-specific use cases.</li><li>
Ensure successful handoff from the sales team to customer success.</li><li>
Customer Relationship Management</li><li>
Act as the primary point of contact for B2B clients.</li><li>
Maintain strong client relationships through regular check-ins, feedback loops, and proactive outreach.</li><li>
Understand client workflows and recommend platform features to maximize value.</li><li>
Support &amp; Issue Resolution</li><li>
Monitor and respond to support tickets and client emails in a timely and professional manner.</li><li>
Collaborate with the product and technical teams to resolve bugs and issues.</li><li>
Track and escalate critical client issues to ensure quick resolution.</li><li>
Retention &amp; Expansion</li><li>
Work closely with customers to ensure renewals and identify upsell opportunities.</li><li>
Gather feedback to contribute to product roadmap decisions.</li></ul><h3 class="jobSectionHeader"> 
Required Qualifications:</h3><ul><li>
5+ years of experience in a B2B SaaS account management, customer success, or sales support role, in the US/Canada Industry</li><li>
Strong communication and interpersonal skills.</li><li>
Excellent problem-solving mindset and ability to multitask.</li><li>
Familiarity with CRM systems, ticketing platforms, and remote communication tools.</li><li>
Comfortable conducting Zoom/Google Meet demos and screen sharing walkthroughs.</li><li>
Tech-savvy with a solid understanding of SaaS products and customer onboarding workflows.</li></ul><h3 class="jobSectionHeader"> 
Preferred:</h3><ul><li>
Experience working with US-based clients.</li><li>
Basic understanding of ATS, CRM, and candidate communication workflows.</li><li>
Hands-on knowledge of ticketing systems and email support automation.</li></ul><h3 class="jobSectionHeader"> 
Why Join Us:</h3><ul><li>
Work with a fast-growing SaaS platform making a real impact in HR Industry.</li><li>
High-growth career opportunity in a performance-driven environment.</li><li>
Direct exposure to leadership and cross-functional teams.</li><li>
Flexible work arrangements and a collaborative culture.</li></ul></div>

Customer Success Manager (SaaS)

Ibex Pakistan

Job Overviewibex Pakistan is looking for a driven and customer-focused Global Customer Support Associate to become part of its Customer Service team. This position requires managing international customer interactions through both voice and chat platforms while ensuring outstanding service delivery and maintaining professional standards.Key Duties<ul><li>Respond to inbound inquiries from international customers via phone calls and chat</li><li>Deliver clear and accurate information regarding products, services, and company policies</li><li>Effectively address customer concerns, complaints, and basic technical or service-related issues</li><li>Accurately document customer interactions in CRM systems</li><li>Achieve individual and team targets related to quality assurance and productivity</li><li>Refer complex matters to the appropriate departments when necessary</li><li>Maintain a high standard of professionalism and customer satisfaction at all times</li></ul>Qualifications<ul><li>O/A Levels or a Bachelor&rsquo;s degree</li><li>Strong written and verbal communication skills in English</li><li>Ability to perform independently in a dynamic and fast-paced environment</li></ul>Benefits<ul><li>Company-provided transport</li><li>Potential for permanent placement</li><li>Opportunities for professional development and career progression within a growing organization</li></ul>Become a part of ibex Pakistan&rsquo;s expanding global customer service network and grow your career in a dynamic environment!Job Type: Full-timePay: From Rs90,000.00 per monthWork Location: In person

Customer Success Specialist

zyltech digital 

Urgent Hiring: Sales Representative (Urgent Hiring)Company: Zyltech DigitalLocation: On-SiteShift: Night Shift (10:00 PM &ndash; 7:00 AM)Job Type: Full-TimeAbout the Role:Zyltech Digital is actively hiring driven and enthusiastic Sales Executives to join our fast-growing team! In this role, you&rsquo;ll handle chat-based inquiries, assist potential customers through live chat, and convert leads into loyal clients. This is a fantastic opportunity to build strong customer relationships, showcase our top-quality services, and contribute to a high-performing sales team.Key Responsibilities:Respond promptly and professionally to customer inquiries via live chatProvide clear, detailed, and accurate information about our products/servicesPromote Zyltech&rsquo;s offerings and successfully close salesConsistently achieve individual and team sales targetsResolve customer issues with a positive, solution-focused approachWorking Hours:Fixed night shift: 10:00 PM to 7:00 AMCompensation &amp; Benefits:Competitive fixed salaryTwo performance-based incentivesSupportive, growth-oriented work environmentCareer development opportunities post-probationAttractive allowances and benefits after probationWhy Work with Zyltech Digital?At Zyltech Digital, we put your growth first. We offer a vibrant and encouraging workplace where your efforts are recognized and rewarded. With ongoing training, career progression paths, and performance bonuses, your success is truly our success.Ready to grow with us? Apply now and be part of our winning team!Job Types: Full-timeWork Location: Gulshan-e-Iqbal,Main University Road,KarachiJob Type: Full-timeWork Location: On the road

Sales Representative (Night Shift)

Urgent Hiring: Chat Based Representative (Urgent Hiring)Company: Zyltech DigitalLocation: On-SiteShift: Night Shift (10:00 PM &ndash; 7:00 AM)Job Type: Full-TimeAbout the Role:Zyltech Digital is actively hiring driven and enthusiastic Sales Executives to join our fast-growing team! In this role, you&rsquo;ll handle chat-based inquiries, assist potential customers through live chat, and convert leads into loyal clients. This is a fantastic opportunity to build strong customer relationships, showcase our top-quality services, and contribute to a high-performing sales team.Key Responsibilities:Respond promptly and professionally to customer inquiries via live chatProvide clear, detailed, and accurate information about our products/servicesPromote Zyltech&rsquo;s offerings and successfully close salesConsistently achieve individual and team sales targetsResolve customer issues with a positive, solution-focused approachWorking Hours:Fixed night shift: 10:00 PM to 7:00 AMCompensation &amp; Benefits:Competitive fixed salaryTwo performance-based incentivesSupportive, growth-oriented work environmentCareer development opportunities post-probationAttractive allowances and benefits after probationWhy Work with Zyltech Digital?At Zyltech Digital, we put your growth first. We offer a vibrant and encouraging workplace where your efforts are recognized and rewarded. With ongoing training, career progression paths, and performance bonuses, your success is truly our success.Ready to grow with us? Apply now and be part of our winning team!Job Types: Full-timeWork Location: On the roadJob Type: Full-timeWork Location: On the road

Chat Based Representative

Explore 570+ Customer success representative in Karachi this April. Find roles across top companies and apply now to boost your career.