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english customer service representative

customer support advisor

Concentrix

<div>
 
 Job Title
 
 
 
 Customer Service Advisor &ndash; Arabic Speakers - Cairo
 
 
 
 Job Description
 
 
 
 Join Concentrix Today!
 
 
 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients&rsquo; products or services.
 
 
 Exploring this vacancy gives you the opportunity to discover and apply across multiple sectors, including Customer Service, Technical Support, Sales, Banking, Retail, and Telecommunications, with the flexibility to select programs that align with your skills, interests, and career goals.
 
 
 
 In This Role, You'll
 
 
 
 <ul>
 <li>
 Be the friendly voice of major clients, delivering high-quality support via phone, email, and chat.
 </li>
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 Assist customers with inquiries, order processing, troubleshooting, and guidance.
 </li>
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 Build deep product and service knowledge to deliver confident and accurate support.
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 Handle customer issues with patience, professionalism, and a solution-oriented mindset.
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 Create positive customer experiences through personalized assistance and clear communication.
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 Collaborate within a dynamic and supportive team to achieve shared service and performance goals.
 
 
 </li>
 </ul>
 
 Essential Functions / Core Responsibilities
 
 
 
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 Ensure service delivery meets contractual Key Performance Indicators (KPIs).
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 Clarify customer requirements using effective probing and decision-support tools.
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 Listen attentively, demonstrate empathy, and build strong customer rapport.
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 Greet customers in a courteous, friendly, and professional manner following agreed procedures.
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 Maintain working knowledge of client products and services.
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 Prepare complete and accurate documentation, including account notations.
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 Participate in initiatives aimed at improving customer satisfaction and business performance.
 </li>
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 Identify opportunities to offer additional products or services when appropriate.
 
 
 </li>
 </ul>
 
 Candidate Profile
 
 
 
 <ul>
 <li>
 Proficiency in Arabic and English, both written and verbal.
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 High school diploma required; relevant experience is an advantage.
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 Excellent communication, interpersonal, and customer engagement skills.
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 Comfortable working in a fast-paced, performance-driven environment.
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 Strong multitasking, prioritization, and adaptability skills.
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 Basic computer skills and system navigation capability.
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 Ability to work independently and collaboratively within a team.
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 Detail-oriented, dependable, and professional.
 </li>
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 Patient, composed, and solution-oriented in all customer interactions.
 </li>
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 Flexible to work rotating shifts as required.
 </li>
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 Strong problem-solving and analytical skills with a customer-centric mindset.
 
 
 </li>
 </ul>
 
 Career Framework Role
 
 
 
 Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development.
 
 
 
 What We Offer
 
 
 
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 Competitive Salary
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 Transportation Provided
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 Medical &amp; Social Insurance
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 Fast track for promotions within 6 months
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 Exposure to multiple sectors (Customer Service, Technical Support, Sales, Banking, Retail, Telecommunications)
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 Supportive, inclusive, and growth-focused work environment
 
 
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 </ul>
 
 Additional Information
 
 
 
 Program requirements, responsibilities, and expectations may vary based on operational needs, language support, and client programs.
 
 
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.
 
 
 Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.
</div>

Customer Service Advisor – Arabic Speakers - Cairo

OWORKERS

<div>
 
 
 Company Description
 
 
 
 
 
 
 We are a multilingual Business Process Outsourcing (BPO) company specializing in complex data annotation for AI companies, multilingual customer and technical support services, data processing, and multilingual user-generated content moderation. With over a decade of experience, we operate in 35 languages and utilize a hybrid approach combining AI and human solutions. Our delivery centers are located in Bulgaria, Egypt, Madagascar, and the Philippines.
 
 
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Customer Service Representative located in El Maadi. The Customer Service Representative will handle various customer interactions, provide support, and address inquiries in a professional and efficient manner. Day-to-day responsibilities include resolving customer issues, maintaining excellent customer satisfaction, ensuring a positive customer experience, and striving for service excellence in all interactions that includes Calls, Chats, and Emails. The role requires a focus on building relationships and effective communication with clients.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 
 Fluency in English is a MUST
 
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 <li>
 
 Grads ONLY
 
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 Proficiency in Customer Service, Customer Support, and ensuring exceptional Customer Satisfaction
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 Experience in delivering seamless Customer Experience and maintaining excellent customer relations
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 Strong communication and problem-solving skills with a solutions-oriented mindset
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 Ability to work effectively in a multilingual environment and adapt to dynamic customer needs
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 </ul>
 
 
 
 
 
 Work Conditions
 
 
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 Setup: On-Site
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 Shifts: MORNING SHIFTS - Saturday and Sunday OFF
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 Location: El Maadi
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 Package: To be determined according to the recommended project
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 </ul>
 
 
 
</div>

Customer Support Agents-Fluent English Speakers

<div>
 
 Company Description
 
 
 
 
 
 Concentrix is a global technology and services leader dedicated to empowering the world's most renowned brands. Combining human-centered design, advanced technology, and data-driven intelligence, Concentrix delivers innovative and fully integrated solutions. With a focus on speed, scale, and efficiency, Concentrix provides end-to-end services that create exceptional customer experiences and drive business success.
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time on-site role for a Customer Service Agent, located in Cairo, Egypt. The Customer Service Agent will be responsible for providing excellent customer support, addressing inquiries, resolving issues, and ensuring high levels of customer satisfaction. The role involves understanding customer needs, delivering tailored solutions, and fostering a positive customer experience through professional communication and problem-solving.
 
 
 
 
 
 Qualifications
 
 
 
 
 
 Strong Customer Service, Customer Support, and Customer Satisfaction skills
 
 
 Experience in delivering excellent Customer Experience
 
 
 Effective communication and interpersonal skills
 
 
 Ability to handle and resolve customer inquiries professionally and efficiently
 
 
 Proficiency in using customer support tools and technologies is a plus
 
 
 Fluency in English; additional language skills are a bonus
 
 
 High school diploma or equivalent; higher education is advantageous
 
 
 Ability to work in a team-oriented, fast-paced environment
 
 
 
 
 
 Salary : 20,000 - 21,000
 
</div>

Customer Service Advisor

<div>
 
 If you're looking for a secure position with an excellent salary&hellip; this is it.
 
 
 Concentrix is looking for customer Support Advisors for a straightforward, premium English account.
 
 
 ✨ Your benefits:
 
 
 &bull; Salary Up 21K
 
 
 &bull; Rotational shifts
 
 
 &bull; Training fully compensated
 
 
 &bull; Experience not needed
 
 
 &bull; Global workplace culture
 
 
 &bull; Quick advancements &amp; transparent career trajectory
 
 
 🎓 Graduates &amp; dropouts only
 
 
 
 
 
 Ready to join?!
 
</div>

Teleperformance Global Services

<div>
 
 Company Description
 
 
 🚀 Join
 
 Teleperformance (TP) &ndash;
 
 
 A global leader in customer experience and digital business services, delivering world-class support to top international brands, with strong career growth opportunities and a dynamic work environment.
 
 
 ✈️
 
 Now Hiring: Airline Reservations &amp; Support Agent
 
 
 📍 Location: New Cairo
 
 🕒 Full-time | On-site
 
 
 💼
 
 What You&rsquo;ll Do:
 
 
 Assist customers with flight bookings and reservations
 
 Provide personalized travel solutions
 
 Handle inquiries via calls, emails, and tickets
 
 Resolve issues efficiently while delivering excellent customer service
 
 
 ✅
 
 What We&rsquo;re Looking For:
 
 
 Strong English communication skills
 
 Customer-focused mindset with problem-solving abilities
 
 Flexibility to work rotational shifts
 
 
 💰
 
 What You&rsquo;ll Get:
 
 
 Salary up to 18K EGP (including KPIs)
 
 Transportation provided
 
 Multi-channel experience (Voice / Email / Tickets)
 
 Career growth in a multinational environment
 
 
 ✨ A great opportunity for fresh graduates and job seekers ready to grow!
</div>

Customer Success Advisor – airline (English account )

Abou Ghaly Motors

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 <ul>
 <li>
 Respond to (inbound&amp; outbound) calls, emails, and online chats to address customer inquiries and resolve issues
 
 
 </li>
 </ul>
 promptly.
 
 
 <ul>
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 Provide accurate product or service information and assist customers with processes or troubleshooting.
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 Manage and resolve customer complaints with professionalism and adherence to company standards.
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 Assist in processing customer orders, transactions, and service requests efficiently.
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 Maintain up todate knowledge of company products, services, and policies, especially related to the automotive industry.
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 Update and maintain customer records in the contact center database, ensuring accuracy.
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 Document all customer interactions according to internal processes and guidelines.
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 Participate in team meetings, training sessions, and ongoing activities to enhance customer service skills.
 </li>
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 Meet or exceed established performance goals, including metrics for call handling time, customer satisfaction, and other key
 </li>
 <li>
 performance indicators (KPIs).
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma or equivalent (High qualification).
 </li>
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 Previous experience in customer service or contact center role is preferred.
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 Strong verbal and written communication skills with a clear and confident voice.
 </li>
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 Ability to handle high call volumes and manage multiple customer inquiries simultaneously.
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 Basic computer skills and the ability to use contact center software, CRM tools, and Microsoft Office applications.
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 Excellent problem-solving skills, with the ability to manage challenging customer situations.
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 Strong attention to detail and the ability to maintain accurate records.
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 A positive attitude, with the ability to remain calm under pressure.
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 Ability to work well independently and collaboratively within a team.
 </li>
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 Availability to work flexible hours, including evenings, weekends, and holidays as needed.
 </li>
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 Previous experience with call center technologies.
 </li>
 <li>
 English language must be very good
 </li>
 <li>
 Experience in the automotive industry or related sectors is preferred.
 </li>
 </ul>
</div>

Mercedes Contact Center Advisor

<div>
 
 We help the world run better
 
 
 
 At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
 
 
 At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
 
 
 In Solution Advisory, we listen and get to know a customer&rsquo;s business. We learn what needs to change and why. We help business leaders ideate and think through what is possible. We help them envision how technology and automation could support their winning strategy. We connect their vision and needs to a solution designed with SAP Cloud applications and technologies.
 
 
 That&rsquo;s where
 
 YOU
 
 come in!
 
 
 
 The Team
 
 
 
 We foster a supportive team environment and work as integral members of SAP account teams which serve our customers. You would be joining one of the most elite Solution Advisory teams in Middle East North. You will work with some of the most innovative technologies in the industry. You will be empowered and supported to do what is right for our customers while expressing your creativity and ingenuity. Our Solution Advisors shine doing what they love to do &ndash; help people, tell stories and connect opportunity to a solution&hellip;with PASSION!
 
 
 
 The Role
 
 
 
 As a Cloud ERP Solution Advisor, your primary focus will be to articulate and demonstrate the value of
 
 SAP S/4HANA
 
 in
 
 Manufacturing, Supply Chain, Asset Management, Sales &amp; Service, and R&amp;D
 
 domains. This Solution Advisor would possess expert-level knowledge of end-to-end operational processes, SAP industry best practices, and the functional depth of S/4HANA LoB solutions (Manufacturing, EAM, Supply Chain Planning, Logistics Execution, Field Service, R&amp;D/PLM). In this role, the Solution Advisor will be asked to learn how these pillars integrate with the full SAP Business Suite framework and showcase the value to both the C Suite and Office the COO.
 
 
 The Solution Advisor interacts with prospective customers through executive meetings, discovery conversations, solution demonstrations, executive presentations, and follow-up discussions. The primary role of the Solution Advisor during an active sales cycle is to gain acceptance from the customer that the SAP solution can solve the customer&rsquo;s problem and is the right choice over the other competitive offerings. During these cycles they may also take on the role of a Solution/Deal Captain. In addition to deal support, a Solution Advisor collaborates with Sales and Industry Value Engineering teams to plan and execute business development strategies using Design Thinking tools and techniques.
 
 
 The Solution Advisor is knowledgeable in industry business processes and adoption of new technologies. Additional value would be derived from having experience with cloud implementation best practice
 
 
 
 What You Bring
 
 
 
 <ul>
 <li>
 Strong presentation and communication skills with executive presence - SAP training on Best Run Demos or Solution Selling preferred
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 SAP product experience or 3-5 years relevant experience in one or more of the following functional areas: Sales Operations, inventory management, procurement, manufacturing, and quality management. (if you are familiar with SAP acronyms: SD, MM, WM, PP, QM..etc.)
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 SAP product experience in Cloud ERP and/or selling into both Corporate and Enterprise customers across industries
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 Experience in core business transformations and ERP implementations
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 Focus on creating compelling storylines and themes for customer interactions
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 Ability to quickly understand customer business goals and ensure they are at the center of recommended solutions
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 Passion and energy in all customer interactions
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 This is a 6-month fixed term contract, with potential of being renewed.
 
 
 </li>
 </ul>
 
 Bring out your best
 
 
 
 SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
 
 We win with inclusion
 
 
 
 SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
 
 
 SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
 
 
 For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
 
 
 Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
 
 
 Successful candidates might be required to undergo a background verification with an external vendor.
 
 
 
 AI Usage in the Recruitment Process
 
 
 
 For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
 
 
 Please note that any violation of these guidelines may result in disqualification from the hiring process.
 
 
 Requisition ID: 442883 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Limited Full Time | Additional Locations:
 
 
</div>

Cloud ERP Senior Solution Advisor (Temporary Contract)

Explore 867+ Customer support advisor in Cairo this May. Find roles across top companies and apply now to boost your career.

867 customer support advisor jobs In Cairo

Customer Service Advisor – Arabic Speakers - Cairo

Customer Support Agents-Fluent English Speakers

Customer Service Advisor

Customer Service Advisor

Customer Success Advisor – airline (English account )

Mercedes Contact Center Advisor

Cloud ERP Senior Solution Advisor (Temporary Contract)