customer service representative Jobs in Cairo

customer service representative

technical support engineer

call center agent

customer service specialist Jobs in Cairo

customer service specialist

uae customer care advisor (voice) Jobs in Cairo

uae customer care advisor (voice)

customer support advisor

Tamara

<div>
 
 
 About Us
 
 
 
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
 
 
 Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital,
 
 Checkout.com
 
 , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
 
 
 
 
 
 
 Your role
 
 
 
 We're seeking Customer Care Advisors to join our team. In this role you will be crucial in providing answers to customers queries through website and live chat related to Tamara&rsquo;s services.
 
 
 This will be based on-site in our offices in Cairo, Egypt.
 
 
 
 
 
 
 
 Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
 
 
 
 
 
 With a proven track record of leveraging strong communication skills (written &amp; verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
 
 
 
 
 
 You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.
 
 
 
 
 
 You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
 
 
 
 
 
 
 Your responsibilities
 
 
 <ul>
 <li>
 Answer inbound Calls, Emails and respond to live chats in an efficient manner.
 </li>
 <li>
 Identify customer questions, concerns, and overall needs.
 </li>
 <li>
 Provide accurate answers and solutions to customer queries.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 <li>
 Understanding and striving to meet support metrics while providing excellent customer service, and follow communication &ldquo;scripts&rdquo; when handling different topics.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 </ul>
 
 
 
 
 
 Your expertise
 
 
 <ul>
 <li>
 Minimum 1 year of customer experience in the local market
 </li>
 <li>
 Previous customer service experience is a plus.
 </li>
 <li>
 Native Arabic speaker.
 </li>
 <li>
 Holds a university degree
 </li>
 <li>
 Fluency in English Language, B1 profile.
 </li>
 <li>
 Ability to use computers.
 </li>
 <li>
 Ability to use internet applications.
 </li>
 <li>
 Great verbal &amp; written communication skills.
 </li>
 <li>
 Ability to handle customers&rsquo; issues.
 </li>
 <li>
 Ability to solve problems in a short period of time.
 </li>
 <li>
 Flexibility with rotational working hours/days.
 </li>
 </ul>
 
 
 
 
 All qualified individuals are encouraged to apply.
 
</div>

UAE Customer Care Advisor

Abu Dhabi Islamic Bank - Egypt

<div>
 
 
 Key Accountabilities:
 
 
 
 
 
 
 1.	Assist in improving the efficiency and effectiveness of the workflow.
 
 
 2.	Act as a checker and participate in team evaluation and provide feedback (if required).
 
 
 3.	Participate in reporting RSCA quarter sample.
 
 
 4.	Provide periodical analytical reports according to identified time.
 
 
 5.	Manage and ensure accurate, timely distribution of call data to support efficient task execution and decision-making.
 
 
 6.	Monitor team performance against KPIs, provide coaching, and collect feedback to identify challenges and drive improvements.
 
 
 7.	Support agents in:
 
 
 Tailoring their approach to different customer segments and share best practices for driving activation.
 
 
 Identifying upselling/cross selling opportunities and refining their sales approach.
 
 
 Identifying reactivation opportunities and refining their approach.
 
 
 8.	Track product uptake and share insights to improve team performance.
 
 
 9.	Identify customer feedback trends and escalate insights to direct manager for service improvement.
 
 
 10.	Identify recurring service issues and escalate them for resolution.
 
 
 11.	Collaborate with the internal stakeholders to align customer lifecycle management strategies with business objectives and regulatory requirements.
 
 
 12.	Oversee handling the related UAT testing and review the results to ensure correct implementation.
 
 
 13.	Ensure proper handling &amp; resolving complaints in cooperation with Consumer Rights Protection &ndash; Compliance &amp; Governance &ndash; in accordance with the policies and procedures and identified SLA.
 
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 
 
 
 
 &bull;	Bachelor&rsquo;s degree in Commerce, Business Administration, Accounting or its equivalence.
 
 
 &bull;	4 to 6 years of experience in sales or any related field of work, banking experience is a plus.
 
 
 
 
 
 
</div>

Customer Life Cycle Unit Team Leader

The Address Investments

<div>
 
 
 Company Description
 
 
 
 The Address Investments is a leading real estate company in Egypt and the Middle East, known for its dedication to fostering a healthy real estate market. The company prides itself on offering a variety of developments to match clients' budgets, turning real estate dreams and investments into reality. We are known for our high-quality service and unique client-focused approach, offering multiple project options to meet customer needs. Our team is recognized for its expertise and strong collaboration, ensuring clients feel comfortable and well-supported.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Sales Real Estate Agent based in Cairo. The Sales Real Estate Agent will be responsible for guiding clients through buying and selling properties, providing expert advice on market conditions, and ensuring the best deals tailored to clients' needs. Day-to-day tasks include meeting with clients, conducting property tours, negotiating contracts, and maintaining a comprehensive understanding of the local real estate market. Fresh graduates are welcome to apply and will receive comprehensive training and support.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 NO EXPERIENCE NEEDED
 </li>
 <li>
 Customer Service and Sales skills
 </li>
 <li>
 Knowledge of Real Estate and Real Property regulations
 </li>
 <li>
 Strong communication and negotiation skills
 </li>
 <li>
 Ability to work collaboratively in a team-oriented environment
 </li>
 <li>
 Prior experience in real estate is a plus but not required
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or related field is advantageous
 </li>
 </ul>
 
 
 
</div>

Salesperson (No Experience Needed)

Kasrawy Group Careers

<div>
 Department:
 
 
 People &amp; Culture
 
 
 Job Location:
 
 
 Kasrawy for the Automobile Industry "KAI" Industrial Zone, October, Giza
 
 
 For interested candidates, kindly send your CV to: Abanoub.Morris@KasrawyGroup.com
 
 
 Mention the job title in the subject.
 
 
 Job Description:
 
 
 Manage end-to-end recruitment processes across multiple departments
 
 
 Source, screen, and interview candidates for technical and non-technical roles
 
 
 Build talent pipelines for manufacturing and operational positions
 
 
 Coordinate with hiring managers to support workforce planning
 
 
 Manage recruitment channels, employer branding activities, and hiring KPIs
 
 
 Support onboarding and recruitment process improvement initiatives
 
 
 Job Requirements
 
 
 Bachelor's degree in Business Administration, or related field
 
 
 3-5 years of relevant HR experience
 
 
 
 Experience In Manufacturing Or Industrial Sectors Is Preferred
 
 
 
 Strong communication, organizational, and stakeholder management skills
 
 
 Good English proficiency
 
 
 Ability to work in a fast-paced environment
 
 
 Benefits:
 
 
 Attractive salary.
 
 
 Monthly Incentive.
 
 
 Profit Share.
 
 
 Reward in Occasions.
 
 
 Medical and Life insurance.
 
 
 Transportation.
 
 
 Mobile Line.
 
 
 Training Programs.
 
 
 Career path.
 
 
 Kasrawy Group: Driving Excellence Since the 1970s Automotive Leadership As a main dealer for global automotive brands such as NISSAN, AVATR, AITO, Citro&euml;n, JETOUR, JAC, GOLDEN DRAGON, and IVECO in Egypt and JETOUR, and SOUEAST in Libya, Kasrawy Group operates an extensive network of over 20 service centres and showrooms across Cairo. Our commitment quality and customer satisfaction set us apart in the industry.
 
 
 Pioneering Local Production, we proudly lead in local vehicle assembly, achieving over 45% Egyptian Production for GOLDEN DRAGON, JETOUR and JAC vehicles. With an annual production capacity of up to 10,000 vehicles, we are expanding our reach by exporting locally assembled cars beyond Egypt, contributing to the national economy and showcasing Egyptian manufacturing capabilities.
 
 
 Expanding Horizons in Real Estate Kasrawy Group's influence extends beyond the automotive industry. We own and manage prominent commercial properties in Cairo, including RIVULET Twin Towers Mall El Sheikh Zayed, enhancing urban lifestyles with modern retail and business spaces.
 
 
 Why Join Kasrawy Group?
 
 
 <ul>
 <li>
 Be part of a dynamic, growth-driven company with a rich history of success.
 </li>
 <li>
 Work with leading global brands and innovative local projects.
 </li>
 <li>
 Contribute to transformative projects in both the automotive and real estate sectors.
 </li>
 <li>
 Grow your career in a supportive, forward-thinking environment.
 
 </li>
 </ul>
</div>

Senior Talent Acquisition Specialist

High Solve

Job
Summary

A Software Sales Manager is responsible for leading software
sales efforts, managing client relationships, driving revenue growth. This role involves developing sales strategies,
identifying new business opportunities and ensuring
customer satisfaction across software products and services

Key
Responsibilities

. Develop and execute software sales strategies to achieve
revenue targets.

. Identify and pursue new business opportunities and
partnerships.

. Conduct product presentations, demos, and sales meetings.

. Prepare sales forecasts, reports, and performance
analyses.

. Monitor market trends, competitor activities, and customer
needs.

. Ensure high levels of customer satisfaction and retention.

Required
Qualifications

Bachelor’s degree in business, Marketing,

Proven experience in software.

5 Years’ minimum experience 

Experience managing sales teams and meeting revenue targets.

Excellent communication, negotiation, and presentation
skills.

Ability to understand technical software solutions and
explain business value.

Strong analytical and problem-solving abilities.

 

·       Working Hours and days: From Sunday to Thursday from 9am to
5pm 

·       Location: Zahra EL Maadi 

·       Competitive Package 

·       Medical &amp; Social Insurance

Software Sales

TCL Electronics MEABG

<div>
 
 
 Brief Introduction of TCL &amp; MEABG
 
 
 
 
 TCL
 
 , since its foundation in 1981, has grown into a global enterprise with preliminary international competitiveness. TCL Industries focuses on the home and commercial appliances, provides users with products and services for intelligent and healthy life, further deepens the transformation from the top global home appliance company to a global leading intelligent technology company, and sets out the aim of over RMB 250 billion revenues by 2026. Businesses of TCL Industries mainly include intelligent screen, home appliance, mobile phone, intelligent commercial display, home Internet, AI x IoT service platform, innovation, etc.
 
 
 Why TCL?
 
 <ul>
 <li>
 Join a global leader in consumer electronics and technology innovation.
 </li>
 <li>
 Work in a dynamic, fast-paced environment with opportunities for growth and development.
 </li>
 <li>
 Competitive salary, benefits, and a flexible working culture.
 </li>
 <li>
 Collaborative team atmosphere with a focus on innovation and impact.
 </li>
 </ul>
 
 TCL adheres to the talent-driven strategy, and we look forward to your joining and taking your responsibilities to take our brand experience to the next level!
 
 
 
 
 
 
 Mid-East &amp; Africa Business Group (MEABG)
 
 
 
 Driving TCL's expansion across the Middle East and Africa, we're building an AI x IoT ecosystem around our smart display solutions and home appliance portfolio (air conditioners, refrigerators, washers), as well as smart devices. Our mission is to become the region's leading smart home solutions provider. MEABG employs 400+ professionals across nationalities. Operations span the Middle East and Africa through 5 subsidiaries: Pakistan, UAE (Dubai), Turkey, South Africa, and Morocco, as well as 4 regions: East Africa, North Africa, West Africa, Saudi Arabia
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 
 Warehouse management
 
 </li>
 </ul>
 
 i, Supervise the warehouse supplier to implement warehouse operating standards, supervise daily operations including receiving, picking, packing and delivery, inbound and outbound process, strictly verify the quantity, specifications, and appearance of goods, and eliminate issues such as wrong shipment, missing shipment, and overshipment.
 
 
 ii,Monitor warehouse layout, storage, safety, fire prevention and site hygiene. Organize warehouse supplier for regular inventory checks, analyze inventory discrepancies and implement corrective actions.
 
 
 iii,Manage warehouse suppliers, regularly hold meetings with logistics suppliers to review KPI performance, summarize actual operations, optimize operational processes, propose improvement directions and requirement, and ensure closed-loop implementation.
 
 <ul>
 <li>
 
 Order processing and follow-up
 
 </li>
 </ul>
 
 i, Receive and verify customer orders, check product specifications, quantity, price, delivery date and address. Book delivery window with customer basing on the stock available information;
 
 
 ii, Issue shipping instructions to logistics and warehouse suppliers. Track the entire delivery process, including shipping and logistics progress, verify customer order receipt; Handle order changes, delivery delays, goods discrepancy, cargo damage, returns and exchanges. and customer complaints. Follow up issues until fully resolved.
 
 
 iii, Synchronize order status to customers and sales representatives;
 
 
 iv, Maintain the order information into the system and Complete the order process in the system to ensure timely completion of each node in the process.
 
 <ul>
 <li>
 
 Logistics control
 
 </li>
 </ul>
 
 i, Arrange local distribution and goods transfer, control logistics cost and delivery lead time. Plan transportation capacity reasonably, and control logistics timeliness and transportation costs.
 
 
 ii, Resolve issues such as cargo damage, shortage, delivery delay. Manage reverse logistics including returns, repairs and re-shipment.
 
 
 iii,Manage logistics suppliers, regularly hold meetings with them to review KPI performance, summarize actual operations, propose improvement directions, and ensure closed-loop implementation.
 
 
 iv, Maintain good communication with logistics partners and customers. Ensure full compliance with domestic trade and labor regulations. And timely update local policy, logistics market and warehouse operation
 
 <ul>
 <li>
 
 Follow up on warehouse and logistics fee reconciliation
 
 </li>
 </ul>
 
 Complete monthly/per order reconciliation of transactions, require suppliers to provide reconciliation details and invoices, verify reconciliation statements to ensure accuracy, and request payment process follow-up for payment.
 
 <ul>
 <li>
 
 Data statistics and reports
 
 </li>
 </ul>
 
 Establish order ledger, inventory ledger, warehouse fee and logistics cost ledger, and collect data on order quantity, delivery time, customer performance, etc. Regularly prepare reports and submit them to local management and domestic headquarters.
 
</div>

Supply Chain Supervisor– Egypt

Monks

<div>
 Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).
 
 
 
 About The Role
 
 
 
 As a Data Analyst at Monks, you will work on designing, implementing, and maintaining robust data foundations that enable our clients to better understand marketing and product performance. You will help ensure that tracking, measurement, and analytics setups are accurate, scalable, and reliable, using tools such as Google Tag Manager, Google Analytics 4, Amplitude, Adobe Customer Journey Analytics, Adobe Launch, Piano Analytics, Firebase, and GCP. You will also be at the forefront of AI-driven innovation, helping to develop AI-powered automations and workflows that make data more accessible, actionable, and ready to support advanced analytics and machine learning initiatives.
 
 
 You should have a strong foundation in data literacy and the ability to translate technical requirements into practical business insights. Ideally, you have experience working with marketing, product, or digital analytics data, along with a solid understanding of data collection, tagging, measurement frameworks, data quality, and cloud technologies. While the role mainly focuses on analytics and data foundations, it also offers opportunities to contribute to AI automation, data engineering, and machine learning enablement projects.
 
 
 This role spans across the EMEA and MENA regions and involves close collaboration with our Analytics, Strategy, and Solutions Engineering teams. We offer a dynamic and challenging work environment at the forefront of AI-driven innovation in marketing. If you're passionate about pushing the boundaries of what&rsquo;s possible, we encourage you to apply!
 
 
 
 Responsibilities
 
 
 
 
 <ul>
 <li>
 Translate business requirements into technical requirements (measurement plans) and follow through with project execution
 </li>
 <li>
 Implement Analytics and/or Marketing tags through any given tag management tool (Google Tag Manager)
 </li>
 <li>
 Collaborate across client&rsquo;s global teams on the execution of analytics projects
 </li>
 <li>
 Ensure accountability across project teams delivering quality and timeliness and work to exceed baseline-level content and deadlines across defined scopes of work as well as new opportunities
 </li>
 <li>
 Support the Monks Data Team to improve service delivery capabilities and identify project growth opportunities
 </li>
 <li>
 Eager to develop and build AI automations in the analytics space
 </li>
 <li>
 Write simple SQL queries in cloud platforms to extract insights from large datasets
 </li>
 <li>
 Communicate basic technical concepts and results to both technical and non-technical stakeholders, including clients.
 
 
 
 </li>
 </ul>
 
 About You
 
 
 
 
 The essentials:
 
 
 
 
 <ul>
 <li>
 Bachelor's or Master's in a quantitative subject such as Computer Science or a related field.
 </li>
 <li>
 1+ years of working experience in data analytics or a related field.
 </li>
 <li>
 A good understanding of Google BigQuery is beneficial.
 </li>
 <li>
 Fluent English communication and written skills.
 </li>
 <li>
 Strong analytical and problem-solving skills with the ability to work independently and in a team environment.
 </li>
 <li>
 Strong data analysis abilities (knowledge of Python/JavaScript very beneficial)
 </li>
 <li>
 Strong analytical and consulting skills, rooted in the ability to draw and communicate insights from multiple data points
 </li>
 <li>
 Excellent consultative approach to developing and managing business relationships
 </li>
 <li>
 Ambition to perform unprecedented tasks and obtain new skills, be comfortable with uncertainty and adapt to a rapidly changing environment
 </li>
 <li>
 Ability and desire to scale knowledge and learning to other junior (and at times senior) team members
 
 
 
 </li>
 </ul>
 
 Not a Must, But a Plus
 
 
 
 
 <ul>
 <li>
 Bachelor's or Master's Degree in Computer Science.
 </li>
 <li>
 Previous agency or consultancy experience is a plus.
 </li>
 <li>
 GA4 Certification.
 </li>
 <li>
 Experience with marketing analytics tools and data (e.g. Google Analytics, Adobe Analytics).
 </li>
 <li>
 Familiarity with social data and AI tools (e.g. Instagram, Facebook, TikTok, ChatGPT, Claude, Gemini, etc).
 </li>
 <li>
 Knowledge of digital advertising industry practices and client verticals (retail, finance, etc.) is a plus.
 </li>
 <li>
 Experience with Data Studio or any visualisation tool
 
 
 
 </li>
 </ul>
 
 At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants from all backgrounds who are excited to contribute to our mission.
 
 
 
 
 About Monks
 
 
 
 Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.
 
 
 Monks was named a Contender in The Forrester Wave&trade;: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger&rsquo;s Programmatic Power Players list every year (2020-24). Named Adweek&rsquo;s first AI Agency of the Year (2023) and The One Show&rsquo;s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group&rsquo;s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato&rsquo;s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.
 
 
 We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents&mdash;and resonates with&mdash;the world around us.
 
 
</div>

Data Analyst

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