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customer support agent

Concentrix

<div>
 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients&rsquo; products or services.
 
 
 Exploring this vacancy gives you the opportunity to discover and apply across multiple sectors, including Customer Service, Technical Support, Sales, Banking, Retail, and Telecommunications, with the flexibility to select programs that align with your skills, interests, and career goals.
 
 
 
 In This Role, You'll
 
 
 
 <ul>
 <li>
 Be the friendly voice of leading brands, delivering high-quality support through phone, email, and chat.
 </li>
 <li>
 Assist customers with inquiries, order processing, troubleshooting, and guidance.
 </li>
 <li>
 Build deep product and service knowledge to deliver confident and accurate support.
 </li>
 <li>
 Handle customer issues with patience, professionalism, and a solution-oriented mindset.
 </li>
 <li>
 Create positive customer experiences through personalized assistance and clear communication.
 </li>
 <li>
 Collaborate within a dynamic and supportive team to achieve shared service and performance goals.
 
 
 </li>
 </ul>
 
 Essential Functions / Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivery meets contractual Key Performance Indicators (KPIs).
 </li>
 <li>
 Clarify customer requirements using effective probing and decision-support tools.
 </li>
 <li>
 Listen attentively, demonstrate empathy, and build strong customer rapport.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner following agreed procedures.
 </li>
 <li>
 Maintain working knowledge of client products and services.
 </li>
 <li>
 Prepare complete and accurate documentation, including account notations.
 </li>
 <li>
 Participate in initiatives aimed at improving customer satisfaction and business performance.
 </li>
 <li>
 Identify opportunities to offer additional products or services when appropriate.
 
 
 </li>
 </ul>
 
 Candidate Profile
 
 
 
 <ul>
 <li>
 High school diploma required; relevant experience is an advantage.
 </li>
 <li>
 Excellent communication, interpersonal, and customer engagement skills.
 </li>
 <li>
 Comfortable working in a fast-paced, performance-driven environment.
 </li>
 <li>
 Strong multitasking, prioritization, and adaptability skills.
 </li>
 <li>
 Basic computer skills and system navigation capability.
 </li>
 <li>
 Ability to work independently and collaboratively within a team.
 </li>
 <li>
 Detail-oriented, dependable, and professional.
 </li>
 <li>
 Patient, composed, and solution-oriented in all customer interactions.
 </li>
 <li>
 Flexible to work rotating shifts as required.
 </li>
 <li>
 Strong problem-solving and analytical skills with a customer-centric mindset.
 
 
 </li>
 </ul>
 
 Career Framework Role
 
 
 
 Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 Transportation Provided
 </li>
 <li>
 Medical &amp; Social Insurance
 </li>
 <li>
 Fast track for promotions within 6 months
 </li>
 <li>
 Exposure to multiple sectors (Customer Service, Technical Support, Sales, Banking, Retail, Telecommunications)
 </li>
 <li>
 Supportive, inclusive, and growth-focused work environment
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Program requirements, responsibilities, and expectations may vary based on operational needs and the sectors selected.
 
 
 
 Disclaimer
 
 
 
 The above statements describe the general nature and level of work performed by individuals assigned to this role. They are not an exhaustive list of all responsibilities, duties, or skills.
 
 
 Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.
</div>

Customer Service Advisor – English Speakers - Cairo

Aura Communication

<div>
 <ul>
 <li>
 
 Company Description
 
 </li>
 </ul>
 
 
 
 
 Aura Communication, established in 2012 in Cairo, Egypt, is a leading provider of Business Process Outsourcing (BPO) services with over 800 skilled employees. The company delivers tailored solutions to meet clients&rsquo; needs, specializing in flexible, high-quality outsourced customer support, including inbound and outbound call center services, sales, marketing, and technical support. Focused on creating the ultimate customer experience, Aura Communication combines expertise with innovation to support businesses globally.
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Role Description
 
 </li>
 </ul>
 
 This is a full-time hybrid role for a C1 English Speakers (CS) Agent, based in Cairo, Egypt, with flexibility for some remote work. In this role, the agent will provide exceptional customer service support by addressing client inquiries, resolving complaints, and assisting customers via calls, emails, or chats. Additional responsibilities include handling inbound and outbound communications and providing accurate and timely information to customers. The agent will collaborate with teammates and utilize problem-solving skills to deliver a seamless customer experience.
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Qualifications
 
 </li>
 </ul>
 <ol>
 <li>
 Proficiency in written and spoken English at a C1 level
 </li>
 <li>
 Strong communication and active listening skills
 </li>
 <li>
 Customer service and problem-solving abilities
 </li>
 <li>
 Basic technical skills, including typing and familiarity with CRM systems
 </li>
 <li>
 Excellent organizational and multitasking skills
 </li>
 <li>
 Ability to work in a hybrid environment (in office and from home as required)
 </li>
 <li>
 Previous customer service or BPO experience is a plus
 </li>
 <li>
 Flexibility to work rotating shifts
 </li>
 <li>
 skills
 </li>
 </ol>
 
 
 
 
 
 
 <ul>
 <li>
 
 What we offer
 
 </li>
 </ul>
 <ol>
 <li>
 Hybrid Model
 </li>
 <li>
 Paid Training
 </li>
 <li>
 Transportation
 
 provided
 
 </li>
 <li>
 Equipment provided
 </li>
 <li>
 Social &amp; Medical insurance
 </li>
 <li>
 Salary Up to 20k
 </li>
 </ol>
</div>

C1 English Speaker (CS) agent

HSBC

<div>
 The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we&rsquo;re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
 
 
 Some careers have more impact than others.
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 
 Some Careers Have More Impact Than Others.
 
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 We are currently seeking an experienced professional to join our team in the role of
 
 GSC HBME
 
 
 CONTACT CENTER
 
 
 
 
 Principal Responsibilities
 
 
 
 
 Impact on the Business
 
 
 
 <ul>
 <li>
 Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer&rsquo;s issues at first contact where possible.
 </li>
 <li>
 Delivers what is promised in line with customer expectations
 </li>
 <li>
 Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
 
 
 </li>
 </ul>
 
 Customers / Stakeholders
 
 
 
 <ul>
 <li>
 Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
 </li>
 <li>
 Generating customer loyalty through strong knowledge of key products and services
 </li>
 <li>
 Owns and resolves issues and understands how and when to escalate
 
 
 </li>
 </ul>
 
 Leadership &amp; Teamwork
 
 
 
 <ul>
 <li>
 Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
 </li>
 <li>
 Values diversity amongst team
 
 
 </li>
 </ul>
 
 Operational Effectiveness &amp; Control
 
 
 
 <ul>
 <li>
 Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
 </li>
 <li>
 Maintains HSBC internal control standards
 </li>
 <li>
 Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Must be university graduate in any discipline
 </li>
 <li>
 Must be proficient language(s) required by the process
 </li>
 <li>
 Open to working flexible shifting schedules
 </li>
 <li>
 Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
 </li>
 <li>
 Takes pride in delivering what is promised in line with the customer and service expectations
 </li>
 <li>
 Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
 </li>
 <li>
 Ability to work in a high-volume, fast paced environment is required
 </li>
 <li>
 Proficiency with personal computers and basic software packages and specialised applications
 </li>
 <li>
 Excellent communication skills and is polite and friendly at all times
 </li>
 <li>
 Displays patience and empathy
 
 
 </li>
 </ul>
 Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
 
 
 The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
 
 
 
 You&rsquo;ll achieve more when you join HSBC.
 
 
 
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 <ul>
 <li>
 Issued By HSBC Electronic Data Processing (EGYPT) Private LTD ***
 
 
 </li>
 </ul>
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 ***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***
</div>

HBME - Contact Center Agent

Lucidya | لوسيديا

<div>
 
 About Lucidya
 
 
 
 Lucidya is a fast-growing SaaS company building AI-powered customer experience solutions for enterprises across the MENA region. Known for our deep expertise in Arabic-first AI, we help organizations understand, serve, and engage their customers at scale.
 
 
 We are now launching a new AI Agents business unit, focused on building AI Agent platforms and solutions to solve critical pain-points in Customer Experience - securely, responsibly, and at scale.
 
 
 
 Role Overview
 
 
 
 As an AI Engineer, you will be responsible for designing, building, and deploying intelligent AI agents that solve real business problems. You will work at the intersection of machine learning, deep learning, and production AI, turning advanced models into reliable, scalable systems used by enterprise customers.
 
 
 This role goes beyond experimentation - you will help take AI from concept to production, ensuring performance, ethical compliance, and real-world impact.
 
 
 You will have the opportunity to showcase your ability to build from 0 to a real solution that drives value
 
 
 What You'll Do
 
 
 
 AI &amp; Agent Development
 
 
 
 <ul>
 <li>
 Design, develop, and optimize AI Agents
 </li>
 <li>
 Build evaluation for AI Agent performance, ensuring that AI Agents are working as expected
 </li>
 <li>
 Research and optimise the way we do things
 </li>
 <li>
 Contribute to the development of the Lucidya AI Agent platform
 
 
 </li>
 </ul>
 
 Production &amp; Scalability
 
 
 
 <ul>
 <li>
 Deploy AI models into production environments with a focus on scalability, performance, and reliability
 </li>
 <li>
 Collaborate on MLOps practices to support continuous integration, monitoring, and improvement
 </li>
 <li>
 Ensure AI systems integrate smoothly with existing platforms and workflows
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Work closely with software engineers, product managers, and domain experts
 </li>
 <li>
 Translate business problems into effective AI solutions with measurable outcomes
 </li>
 <li>
 Contribute to solution design for enterprise solutions and long-term deployments
 
 
 </li>
 </ul>
 
 Governance &amp; Quality
 
 
 
 <ul>
 <li>
 Ensure AI solutions comply with ethical standards, data privacy requirements, and legal regulations
 </li>
 <li>
 Document models, algorithms, workflows, and decisions clearly for internal and external stakeholders
 </li>
 <li>
 Stay up to date with the latest AI research, tools, and best practices; and apply them where valuable
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 What we're looking for
 
 
 
 
 Technical Skills
 
 
 
 <ul>
 <li>
 3+ years of hands-on experience building and deploying AI-driven systems, with a proven track-record of achieving business value from AI agents - not just using self-serve frameworks like n8n
 </li>
 <li>
 Strong programming skills in Python (Java is a plus)
 </li>
 <li>
 Hands-on experience with machine learning and deep learning techniques
 </li>
 <li>
 Practical experience using TensorFlow, OpenAISDK or similar frameworks
 </li>
 <li>
 Experience deploying AI models into production or production-like environments
 </li>
 <li>
 Strong understanding of AI evals and guardrails
 
 
 </li>
 </ul>
 
 Problem-Solving &amp; Mindset
 
 
 
 <ul>
 <li>
 Ability to analyze complex problems and design innovative AI-driven solutions
 </li>
 <li>
 Strong systems thinking, understanding how models behave in real-world environments
 </li>
 <li>
 Curiosity and commitment to continuous learning in a fast-evolving AI landscape
 </li>
 <li>
 Proactivity is key - not just a task doer
 
 
 </li>
 </ul>
 
 Collaboration &amp; Communication
 
 
 
 <ul>
 <li>
 Comfortable working in cross-functional, product-driven teams
 </li>
 <li>
 Able to clearly document and explain technical concepts to diverse stakeholders
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Experience with NLP, conversational AI, or agent-based systems
 </li>
 <li>
 Exposure to enterprise AI deployments or SaaS platforms
 </li>
 <li>
 Familiarity with MLOps, monitoring, and model lifecycle management
 </li>
 <li>
 Experience working with multilingual or Arabic language data
 
 
 </li>
 </ul>
 
 Why Join Lucidya's AI Agents Team?
 
 
 
 <ul>
 <li>
 Work on real, enterprise-grade AI agents, not just experiments
 </li>
 <li>
 Shape a new business unit from the ground up
 </li>
 <li>
 Solve meaningful CX and operational challenges across the MENA region
 </li>
 <li>
 Collaborate with a highly skilled AI, data, and product team
 </li>
 <li>
 Build AI that is responsible, scalable, and impactful
 </li>
 </ul>
</div>

AI Engineer (mid-level/senior)

Integrant, Inc.

<div>
 
 
 Integrant Inc
 
 is hiring a passionate "Senior Lead Software Engineer - .Net Full Stack". This role is the technical backbone of the project &mdash; owning architecture, engineering standards, and technical quality while partnering with the Technical Project Lead on delivery. Top candidates will demonstrate deep technical expertise across modern .NET, cloud, AI, and distributed systems, with the ability to elevate their team's skills and drive engineering excellence.
 
 
 Duties &amp; Responsibilities:
 
 
 
 Architecture &amp; System Design
 
 
 <ul>
 <li>
 Own and approve system architecture, design specifications, and technical direction.
 </li>
 <li>
 Define bounded contexts and map context relationships using DDD patterns (Shared Kernel, Customer-Supplier, Anti-Corruption Layers).
 </li>
 <li>
 Design event-driven systems: model domain events, implement async event processing, ensure event idempotency, and handle eventual consistency.
 </li>
 <li>
 Design microservices communication strategies (sync/async), API gateways, database-per-service patterns, and distributed transaction handling.
 </li>
 <li>
 Design distributed caching strategies including cache-aside, write-through, and cache invalidation/coherency patterns.
 </li>
 <li>
 Design comprehensive testing strategies: contract testing, integration testing, end-to-end testing, and test data management.
 </li>
 </ul>
 
 
 AI &amp; Agents
 
 
 <ul>
 <li>
 Design and implement multi-agent systems where agents collaborate using coordination frameworks or shared context for complex workflows.
 </li>
 <li>
 Implement operational patterns for multi-agent reliability: retry logic, branching/conditional logic, fallback strategies, and long-running task management.
 </li>
 <li>
 Establish agent evaluation frameworks &mdash; log agent actions, track errors/latency/success rates, and drive continuous improvement through feedback loops.
 </li>
 </ul>
 
 
 Cloud &amp; Serverless
 
 
 <ul>
 <li>
 Implement advanced caching solutions using Redis/Azure Cache (strings, hashes, lists, sets, sorted sets, pub/sub).
 </li>
 <li>
 Design complex serverless orchestration: function chaining, fan-out/fan-in workflows, connection pooling, and scalability optimization.
 </li>
 <li>
 Design API gateway policies: request/response pipelines, hierarchical policy scopes (global, API, endpoint), authentication/authorization mechanisms, and transformation/caching policies.
 </li>
 </ul>
 
 
 Database
 
 
 <ul>
 <li>
 Design and implement database replication (master-slave) and high availability/failover strategies.
 </li>
 </ul>
 
 
 DevOps
 
 
 <ul>
 <li>
 Design multi-container applications using Docker Compose, manage volumes for data persistence, configure container networking, port mapping, and environment variables.
 </li>
 <li>
 Drive CI/CD pipeline practices and source control workflows across the team.
 </li>
 </ul>
 
 
 Security
 
 
 <ul>
 <li>
 Secure AI API keys and model endpoints: key rotation, rate limiting, endpoint authentication, TLS, usage monitoring, cost controls, and IP allow listing.
 </li>
 <li>
 Design agent authentication and authorization: agent identity management, service-to-service auth, credential rotation, and inter-agent communication security.
 </li>
 <li>
 Understand and apply vulnerability scanning approaches (SAST, DAST, SCA) and tools (SonarQube, Snyk).
 </li>
 </ul>
 
 
 Engineering Standards &amp; Quality
 
 
 <ul>
 <li>
 Enforce sound software engineering practices: iterative development, code reviews, unit testing, integration testing, and automation testing.
 </li>
 <li>
 Review and sign-off on functional and technical specifications; monitor deliverables vs. specifications and provide corrective actions.
 </li>
 <li>
 Champion best practices in design patterns, SOLID principles, and clean architecture.
 </li>
 </ul>
 
 
 Team Growth &amp; Mentorship
 
 
 <ul>
 <li>
 Mentor and train team members on software design, design patterns, SOLID principles, and emerging technologies.
 </li>
 <li>
 Conduct code reviews that are educational &mdash; raise the engineering bar for the whole team.
 </li>
 <li>
 Assess team capabilities and advise the Technical Project Lead on task assignments based on technical strengths.
 </li>
 </ul>
 
 
 Collaboration with Technical Project Lead
 
 
 <ul>
 <li>
 Provide technical feasibility assessments and effort estimates for scope reviews and change requests.
 </li>
 <li>
 Supply technical input for risk assessments, status reports, and delivery decisions.
 </li>
 <li>
 Support client-facing technical discussions and demos when deep technical context is needed.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 9+ years of experience in software engineering.
 </li>
 <li>
 2+ years as a Lead Software Engineer with hands-on technical leadership of cross-functional teams.
 </li>
 <li>
 Strong hands-on experience with .NET Core, C#, and the modern .NET ecosystem.
 </li>
 <li>
 Proficient with frontend technologies (Angular or React).
 </li>
 <li>
 Hands-on experience with software architecture: DDD, Event-Driven Architecture, microservices, and distributed systems.
 </li>
 <li>
 Experience designing and implementing multi-agent AI systems and agent observability.
 </li>
 <li>
 Hands-on with cloud platforms (Azure and/or AWS) including serverless, caching, and API management services.
 </li>
 <li>
 Experience with database replication, high availability, and failover strategies.
 </li>
 <li>
 Hands-on with DevOps tools: CI/CD, source control, Docker, Docker Compose, and Kubernetes.
 </li>
 <li>
 Understanding of security practices: vulnerability scanning (SAST/DAST/SCA), AI endpoint security, and agent authentication.
 </li>
 <li>
 Agile methodology experience.
 </li>
 <li>
 Strong client engagement skills &mdash; this role requires regular interaction with US clients.
 </li>
 <li>
 Self-learner who stays current with software development trends.
 </li>
 </ul>
 
 
 
 
 Benefits:
 
 <ul>
 <li>
 Salary paid in USD
 </li>
 <li>
 Six-month career advancing opportunities
 </li>
 <li>
 Supportive and friendly work environment
 </li>
 <li>
 Premium medical insurance [employee +family]
 </li>
 <li>
 English language development courses
 </li>
 <li>
 Interest-free loans paid over 2.5 years
 </li>
 <li>
 Technical development courses
 </li>
 <li>
 Planned overtime program (POP)
 </li>
 <li>
 Employment referral program
 </li>
 <li>
 Premium location in Maadi and Nasr City
 </li>
 <li>
 Social insurance
 </li>
 </ul>
 
 
</div>

Senior Lead Software Engineer - .Net Full Stack

Siemens

<div>
 Siemens Digital Industries Software is a global technology powerhouse. With some of the best-known brands in the world, Siemens has stood for engineering excellence, innovation, quality, and reliability for more than 175 years.
 
 
 We are looking for a
 
 License Support Engineer
 
 to join our team in Cairo, Egypt.
 
 
 As a Support Agent in our Licensing and Enablement group, we strive to help our customers successfully set up and license any Siemens DISW software they have purchased. Customers may contact us through our Support Website or by phone, and we respond via phone, email, or screen-sharing tools to resolve installation and licensing issues.
 
 
 Most of our support work centers around FlexNet-based licensing for on-premises software, as well as credit/token-based entitlement systems for SaaS and cloud-based applications. Our Support Agents are also a key resource for software setup issues on both Windows- and Linux-based operating systems.
 
 
 We frequently partner with other Support Agents when both application operation and licensing expertise are required. As the voice of our customers within Siemens DISW, we work to understand and address their challenges while building trusted, long-term relationships&mdash;because our success depends on theirs.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Manage daily support cases by handling multiple customer requests and keeping cases active and updated until resolution.
 </li>
 <li>
 Support onboarding and management of SaaS and cloud-based applications.
 </li>
 <li>
 Assist system administrators in deploying cloud products and managing user access.
 </li>
 <li>
 Document all case activities to ensure accurate and complete records during and after issue resolution.
 </li>
 <li>
 Create technical documentation and Knowledge Articles to help customers resolve common issues via the Support Website.
 </li>
 <li>
 Develop and maintain expertise in FlexNet licensing and Siemens DISW&rsquo;s specific licensing implementations.
 </li>
 <li>
 Collaborate with a globally diverse team of Support Agents by sharing knowledge and seeking assistance when needed.
 </li>
 <li>
 Reproduce technical issues for reporting to software developers by creating internal test cases.
 </li>
 <li>
 Build familiarity with the full DISW software portfolio and handle unfamiliar requests as they arise.
 </li>
 <li>
 Communicate effectively with individuals at varying levels of technical expertise while maintaining strong internal and external working relationships.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Computer Engineering, or Information Technology.
 </li>
 <li>
 Experience in Software QA, Software Support, or IT Operations.
 </li>
 <li>
 Significant experience with software installation and deployment.
 </li>
 <li>
 Expertise in system administration for Windows operating systems.
 </li>
 <li>
 Basic understanding of computer networking concepts.
 </li>
 <li>
 Strong verbal and written communication skills, with excellent active listening abilities.
 </li>
 <li>
 Experience working with SaaS and cloud application environments.
 
 
 </li>
 </ul>
 
 Additional Experience (Preferred):
 
 
 
 <ul>
 <li>
 Experience with multi-factor authentication and identity and access management (IAM) systems.
 </li>
 <li>
 Experience in system administration of Linux operating systems.
 </li>
 <li>
 Working knowledge of FLEXnet licensing software.
 </li>
 <li>
 Demonstrated understanding of software QA or debugging techniques.
 </li>
 <li>
 Ability to develop scripts using Windows Batch, PowerShell, Unix Shell, Perl, Python, C, and/or SQL.
 </li>
 <li>
 Previous experience with EDA software applications (Mentor Pads and/or Expedition) or other Siemens DISW software products using FlexNet licensing.
 
 
 </li>
 </ul>
 We&rsquo;re Siemens. A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow!
 
 
 We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme and generous holiday allowance.
 
 
 Siemens is an equal opportunities employer and do not discriminate unlawfully on any grounds. We are committed to providing access and equal opportunity.
</div>

License Support Engineer

FreePL

<div>
 We are part of Swift Group, established in 1991 as Swift Freight by Khaled Morsy, Urs Moll, Mohamed Elwakil, and Amr Yakan. The company quickly gained the trust of global flagship companies as an agent and partner, becoming a market leader and consolidating operations under Swift Group.
 
 
 Since 2016, Swift Egypt has evolved from a back-office Importer of Record service provider into a commercial and investment arm, leading the Group&rsquo;s revival through the second generation while leveraging the Swift legacy, experience, and network.
 
 
 This role offers the chance to work within the Group&rsquo;s operational workforce, supporting blue-collar teams across our sites.
 
 
 
 What We Look For
 
 
 
 We are looking for an
 
 HR Generalist
 
 to manage the full employee lifecycle for our blue-collar workforce. This includes recruitment, personnel administration, labor law compliance, and employee relations. The role ensures smooth HR operations across all sites while maintaining compliance with local labor regulations and company policies.
 
 
 
 Responsibilities
 
 
 
 
 Recruitment:
 
 
 
 <ul>
 <li>
 Manage hiring for blue-collar roles from screening to onboarding.
 </li>
 <li>
 Support mass recruitment campaigns when needed.
 </li>
 <li>
 Maintain a pipeline of potential candidates.
 
 
 </li>
 </ul>
 
 Personnel
 
 
 
 <ul>
 <li>
 Prepare employment contracts and maintain accurate employee files.
 </li>
 <li>
 Track probation, confirmations, renewals, and terminations.
 </li>
 <li>
 Manage social insurance registration and updates.
 </li>
 <li>
 Coordinate medical checks and onboarding documentation.
 
 
 </li>
 </ul>
 
 Labor Law &amp; Employee Relations
 
 
 
 <ul>
 <li>
 Ensure compliance with Egyptian labor law and internal HR policies.
 </li>
 <li>
 Handle employee queries and support workplace issue resolution.
 </li>
 <li>
 Manage labor office documentation and government-related processes.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Work Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in HR, Business Administration, or related field.
 </li>
 <li>
 2-4 years of HR experience with proven experience in hiring and managing blue-collar or operational teams.
 </li>
 <li>
 Strong knowledge of Egyptian Labor Law and personnel administration.
 </li>
 <li>
 Experience in mass hiring is a plus.
 </li>
 <li>
 Previous experience in medical equipment or pharmaceutical industries is strongly preferred.
 </li>
 <li>
 Comfortable working across different company locations (warehouses / operational sites) as required.
 </li>
 </ul>
</div>

HR Generalist (Blue Collars)

Explore 250+ Customer support agent in Cairo this March. Find roles across top companies and apply now to boost your career.