customer service representative Jobs in Cairo

customer service representative

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it support specialist

chat customer service

customer - service

customer support agent

<div>
 
 
 Company Description
 
 
 
 
 
 
 TP is a global digital business services company that leverages its global scale and local presence to support communities, clients, and the environment. TP delivers advanced, digitally-powered business services to the world's best brands, helping streamline their operations in meaningful and sustainable ways. TP is committed to making a positive impact through its services and actions.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Customer Care Agent for Chat Account at TP for global services. The role is located in One Kattamya. Customer Care Agent will be responsible for handling back office operations, providing administrative support, managing customer service inquiries, assisting the finance department, and supporting the sales team. Day-to-day tasks may include data entry, processing transactions, handling communication with clients and colleagues, and ensuring smooth operation of backend processes.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Customer Service Representatives, Customer Service, Customer Support skills
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 Customer Satisfaction, Customer Experience skills
 </li>
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 Excellent communication and interpersonal skills
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 Ability to handle stressful situations and resolve customer issues effectively
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 Previous experience in a customer service role is a plus
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 Proficiency in English, both written and verbal (B2 Level)
 
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 Location: Kattamya, Cairo, Egypt
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 Rotational Shifts (Maximum 10 PM for Ladies)
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 Transportation Provided
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 Grads and Undergrads are welcomed to apply
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 Social and Medical insurance
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 </ul>
</div>

English Voice and Chat Customer Service Agent

Telda

<div>
 
 Join Telda As a Customer Experience Agent
 
 
 Are you passionate about delivering exceptional customer experiences? Telda, the financial service brand is revolutionizing peer-to-peer payments by simplifying the way people send, spend, and save.
 
 
 
 About Telda
 
 
 At Telda, we're on a mission to empower a generation seeking financial independence. We believe in innovation, simplicity, and putting our users first. As a
 
 Customer Experience Agent
 
 , you'll play a crucial role in ensuring our users enjoy seamless, world-class support.
 
 
 
 About The Role
 
 
 
 <ul>
 <li>
 This is a 1 month internship, on-site position. You will be the first point of contact for our users, delivering outstanding support through email, chat, and social media. Your role involves:
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 Responding promptly to user inquiries
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 Investigating and resolving user issues effectively
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 Maintaining high levels of customer satisfaction
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 Strong handling skills
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 Action, detail-oriented, and self-disciplined
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 Collaborating with other teams to enhance the overall customer experience
 
 
 
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 <ul>
 <li>
 Exceptional communication skills in English and Arabic (written and spoken)
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 Strong problem-solving, analytical, and multitasking abilities
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 Good comprehension skills, ability to clearly understand and state the issues customers present
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 A proactive attitude and a passion for helping others
 
 
 
 
 
 </li>
 </ul>
 
 Working Details
 
 
 
 Support Channel:
 
 Chats.
 
 
 
 Shifts:
 
 fixed shift (From 9 am till 5 pm).
 
 
 
 Work module:
 
 Office based.
 
 
 
 What We Offer
 
 
 
 Competitive Salary
 
 &ndash; Your hard work deserves to be rewarded.
 
 
 
 Cutting-Edge Tools
 
 &ndash; A company-provided laptop to help you shine.
 
 
 
 Healthy Work Environment
 
 &ndash; Work in a supportive, vibrant culture.
 
 
 
 Why Join Telda?
 
 
 At Telda, you&rsquo;ll be part of a dynamic team that values innovation, collaboration, and personal growth. Whether you're solving a customer&rsquo;s issue or helping shape the future of digital finance, your contribution matters.
 
 
 Take the next step in your career. Apply now and help us redefine the future of finance!
</div>

Customer Experience Intern

invygo

<div>
 As a Customer Support Specialist, you are responsible for driving world class customer experience, answering our customers calls, Chats or email as assigned in a timely manner with outstanding emotionally intelligent support in the GCC markets. You are a brand champion, with incredible problem-solving skills and are not afraid of difficult questions, troubleshooting issues with the customer and providing as much information as possible to the Tech team to resolve it in record time.
 
 
 You work efficiently, multitask and address customers with a positive &amp; can-do attitude to offer the most amazing, friendly, and helpful CX. You are an excellent listener, passionate and empathetic and utilize these strong assets to ensure positive communication when dealing with all stakeholders internally &amp; externally, especially with our lovely customers. You are the voice of the customer in Invygo and promote their feedback internally driving insights to the Product/Dev. teams to enhance their experience through product improvement.
 
 
 You report to the Customer Support Team Leader and work in a multicultural environment with great possibility of growth &amp; development.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Manage customer issues and resolution on a day-to-day basis in GCC through calls, chats or emails as assigned
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 Offer exceptional Customer Experience in every interaction, both with the customers and the car-dealers but also with your Invygo teammates internally
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 Handle many requests &amp; solve complaints with ease and confidence
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 Achieve Individual &amp; Team KPI: SVL, CSAT, Chat bot performance and other contact handling metrics
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 Participate in developing new processes to gain efficiency &amp; develop new products to enhance customer experience working cross-functional: partner with engineering &amp; data team, build relationships with the car-dealers, support marketing with feedback loop initiatives, etc
 
 
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 </ul>
 
 Requirements
 
 
 
 <ul>
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 Work experience in Customer Service or Customer Experience industry
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 Fluent English is a must
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 Flexibility to work from office
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 You have great Computer, Office and Google suite skills or experience with other similar platforms
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 You possess excellent troubleshooting and multi-tasking skills
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 You are extremely organized and able to structure your day to achieve your targets
 
 
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 </ul>
 
 What We Like
 
 
 
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 You are passionate about helping people and have outstanding communication skills
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 You are comfortable working in a startup environment
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 You are committed to drive continuous Customer Satisfaction improvement
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 You have great attention to detail at a high speed
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 You show a positive &amp; can-do attitude, taking ownership of ongoing issues, including those that haven't necessarily been assigned to you, going the extra mile for the customer and eager to solve the root cause rather than taking the easy way out
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 You are a great team player and appreciate to work both individually and as a team
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 </ul>
</div>

Customer Support Specialist

Concentrix

<div>
 
 Concentrix is Hiring In New Cairo's Site for the role of Customer Service Representative
 
 
 for a well known Tech Company in the US
 
 
 Up to
 
 22K Gross EGP Salary
 
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Communicate with customers via phone, email and chat
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 Provide knowledgeable answers to questions about product, pricing and availability
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 Work with internal departments to meet customer's needs
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 Data entry in various platforms
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 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 
 B2 / C1
 
 in English
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 No commitment for the next 6 Months
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 Gap years / Graduated from College
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 Egyptians only
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 </ul>
 
 
 
 
 
 Concentrix Provides :
 
 
 
 
 -Transportation 24/7 ( Door to Door for Females past 9 PM )
 
 
 
 
 -Fully Paid Training
 
 
 
 
 -Social insurance
 
 
 
 
 -Medical Insurance
 
 
 
 
 -Fast Promotions
 
 
 
 
 -Healthy Work Environment
 
 
</div>

Customer Service Representative

<div>
 
 Transportation available
 
 
 Attractive salary
 
 
 English is a Must
 
</div>

Chat customer service

51Talk

<div>
 
 
 Company Description
 
 
 
 51Talk Online Education Group (NYSE: COE) is a global online education platform specializing in online English education. The company's mission is to unite five continents into one mission: to facilitate effective communication through a common language. 51Talk offers live, fun, and interactive online English lessons anytime and anywhere. The company connects its students with a large pool of highly trained and qualified teachers, leveraging student and teacher feedback as well as data analytics to deliver a personalized learning experience. Headquartered in Singapore, 51Talk also has offices in Beijing, Taiwan, Hong Kong, Singapore, Kuala Lumpur, Malaysia, Manila, and Saudi Arabia.
 
 
 
 
 
 
 -Location: Maadi, Cairo
 
 
 
 
 -Salary starts from 14k to 18k, depending on experience
 
 
 
 
 -2 days off
 
 
 
 
 -Medical and Social Insurance
 
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Telesales Agent located in El Maadi, Cairo. The Telesales Agent will be responsible for making outbound calls to potential customers, presenting and promoting the company's online English education services, and closing sales. The agent will also be responsible for maintaining customer relationships, handling customer inquiries, and achieving sales targets.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong communication and presentation skills
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 Proven experience in telesales or customer service roles
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 Ability to build and maintain relationships with customers
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 Proficiency in using CRM software and other relevant tools
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 Excellent persuasion and negotiation skills
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 Goal-oriented and self-motivated with a strong work ethic
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 Ability to work effectively in a fast-paced environment
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 High school diploma or equivalent; a bachelor's degree is a plus
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 Fluency in English and familiarity with online education platforms is a plus
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 </ul>
 
 
 
 
 
 
</div>

Telesales Agent

Emirates NBD

<div>
 <ul>
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 Ensure effective management of staffing resources to meet customer service demand and maintain high service levels. This role involves overseeing workforce planning, scheduling, and real-time adjustments in staffing to optimize the call center's performance and efficiency.
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 Communicate the team&rsquo;s daily performance.
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 Support the supervisor to sort the actual versus planned agents&rsquo; headcount
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 Coordinate with the Human Resources and external agencies to interview applicants for agent positions
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 Monitor and track the attendance within the CRC.
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 Generate the scheduling and coordination of required training programs and schedules for the CRC teams.
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 Generate the team members&rsquo; performance KPI&rsquo;s
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 Liaise with the external recruitment agency the required candidate for hiring.
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 </ul>
 
 
 
 <ul>
 <li>
 Minimum 6 month of experience in banking or relevant with focus on customer relationship management
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 Planning and organizing
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 Communication and interpersonal skills
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 Presentation skills
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 Coaching skills
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 </ul>
</div>

Workforce & MIS Officer

Explore 966+ Customer support agent in Cairo this November. Find roles across top companies and apply now to boost your career.