customer service representative Jobs in Cairo

customer service representative

technical support engineer

customer service associate

customer service specialist Jobs in Cairo

customer service specialist

call center specialist

customer support agent

OWORKERS

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 Company Description
 
 
 
 
 
 
 We are a multilingual Business Process Outsourcing (BPO) company specializing in complex data annotation for AI companies, multilingual customer and technical support services, data processing, and multilingual user-generated content moderation. With over a decade of experience, we operate in 35 languages and utilize a hybrid approach combining AI and human solutions. Our delivery centers are located in Bulgaria, Egypt, Madagascar, and the Philippines.
 
 
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Customer Service Representative located in El Maadi. The Customer Service Representative will handle various customer interactions, provide support, and address inquiries in a professional and efficient manner. Day-to-day responsibilities include resolving customer issues, maintaining excellent customer satisfaction, ensuring a positive customer experience, and striving for service excellence in all interactions that includes Calls, Chats, and Emails. The role requires a focus on building relationships and effective communication with clients.
 
 
 
 
 
 
 Qualifications
 
 
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 Fluency in English is a MUST
 
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 Grads ONLY
 
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 Proficiency in Customer Service, Customer Support, and ensuring exceptional Customer Satisfaction
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 Experience in delivering seamless Customer Experience and maintaining excellent customer relations
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 Strong communication and problem-solving skills with a solutions-oriented mindset
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 Ability to work effectively in a multilingual environment and adapt to dynamic customer needs
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 Work Conditions
 
 
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 Setup: On-Site
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 Shifts: MORNING SHIFTS - Saturday and Sunday OFF
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 Location: El Maadi
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 Package: To be determined according to the recommended project
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Customer Support Agents-Fluent English Speakers

HSBC

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 Why join us
 
 
 
 To continuously provide high quality processing GPS to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA&rsquo;s). Other responsibilities dependent on process assigned to (e.g. project implementations, system maintenance, infrastructure development). Receives customer calls and Emails in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
 
 
 
 What You Will Do
 
 
 
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 Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.
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 Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact.
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 Demonstrate a sound knowledge of the payment industry and its associated processes and systems.
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 Receive/make calls/Emails from/to customers (internal/ external)
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 Act effectively on all customer feedback.
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 Complaints handling - This role is part of a key function for CMB, being a crucial opportunity to re-engage dissatisfied customer and to manage and solve end to end complaint process. (Logging, Investigation, Resolution)
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 Responsible to provide high level support to the helpdesk to identify and resolve complex or critical issues to improve and enhance customer experience and comply with all audit and compliance requirements. Staff is responsible to assist with delivery of the call, email, live chat quality and coaching model, consistency checks, call benchmarking and/or coaching of team members as outlined in the call monitoring SOP.
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 Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
 
 
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 Skills
 
 
 
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 Fluent in English and French is a must
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 Previous Experience in customer facing roles
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 Exceptional Client focus and orientation
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 Interpersonal, verbal and written communication skills.
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 Ability to communicate efficiently with local and global teams
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 Excellent organizational and time management skills
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 Ability to multi-task, depending on the criticality of the tasks.
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 Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn.
 
 
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 What additional skills will be good to have?
 
 
 
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 Experience and proficiency with web-based technologies.
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 Position requires technical knowledge where GPS experience is asset.
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 MS office.
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 MI and Reporting/ Real time management.
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</div>

Client Service Specialist - FR is a must

Concentrix

<div>
 
 Company Description
 
 
 
 
 
 Concentrix is a global technology and services leader dedicated to empowering the world's most renowned brands. Combining human-centered design, advanced technology, and data-driven intelligence, Concentrix delivers innovative and fully integrated solutions. With a focus on speed, scale, and efficiency, Concentrix provides end-to-end services that create exceptional customer experiences and drive business success.
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time on-site role for a Customer Service Agent, located in Cairo, Egypt. The Customer Service Agent will be responsible for providing excellent customer support, addressing inquiries, resolving issues, and ensuring high levels of customer satisfaction. The role involves understanding customer needs, delivering tailored solutions, and fostering a positive customer experience through professional communication and problem-solving.
 
 
 
 
 
 Qualifications
 
 
 
 
 
 Strong Customer Service, Customer Support, and Customer Satisfaction skills
 
 
 Experience in delivering excellent Customer Experience
 
 
 Effective communication and interpersonal skills
 
 
 Ability to handle and resolve customer inquiries professionally and efficiently
 
 
 Proficiency in using customer support tools and technologies is a plus
 
 
 Fluency in English; additional language skills are a bonus
 
 
 High school diploma or equivalent; higher education is advantageous
 
 
 Ability to work in a team-oriented, fast-paced environment
 
 
 
 
 
 Salary : 20,000 - 21,000
 
</div>

Customer Service Advisor

ACOUSTIEG

<div>
 Welcome to where every role drives real change. At ACOUSTIEG, we don't just offer jobs, we offer the chance to shape industries and transform communities. Join professionals who wake up knowing their work matters, solving challenges that impact millions. Founded in 2018, ACOUSTIEG is one of Saudi Arabia&rsquo;s leading companies in acoustic treatment and sound isolation. We deliver innovative solutions tailored to various sectors, from healthcare and education to residential and commercial projects. Ready to do work that matters? Explore our roles and join those making a real difference.
 
 
 
 Description
 
 
 
 
 Job Opportunity | Customer Service
 
 
 
 We are looking for a
 
 Customer Service professional
 
 to join our team in a remote and flexible work environment.
 
 
 This role requires someone who is highly responsive, detail-oriented, and capable of handling client interactions with professionalism and clarity.
 
 
 
 Requirements
 
 
 
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 Previous experience in Customer Service
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 Excellent written communication skills in English
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 High level of responsiveness and attention to detail
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 Ability to manage multiple tasks efficiently
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 Strong sense of responsibility and commitment
 
 
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 Roles And Responsibilities
 
 
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 Manage and respond to client inquiries in a timely manner
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 Provide clear and accurate information regarding services
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 Follow up on requests and ensure proper resolution
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 Handle concerns professionally and maintain client satisfaction
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</div>

Customer Service

Alorica

<div>
 
 
 Ready to launch your career with Alorica? We're hiring enthusiastic Customer Service Representatives to join our dynamic team! (PART TIME)
 
 
 
 
 
 
 
 
 
 
 What You&rsquo;ll Bring:
 
 
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 Fluent proficiency in English (B2&ndash;C1)
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 Flexibility to work rotational shifts
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 A passion for delivering excellent customer service
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 Availability and flexibility to work part-time hours
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 What We Offer:
 
 
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 Very competitive salary
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 Transportation provided 24/7
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 Overnight allowance.
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 Fully paid training.
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 Social and medical insurance.
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 Fast-track promotion opportunities
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 But that&rsquo;s just the start&ndash;here are a few more reasons to consider Alorica.
 
 
 
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 Career development opportunities
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 Extensive training programs
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 Access top notch technologies and best practices
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 Excellent working environment
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 Company events
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 Ready to kickstart your career? Apply now and join our vibrant team!
 
 
 
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English Customer Service (Part-Time)

<div>
 The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we&rsquo;re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
 
 
 Some careers have more impact than others.
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 
 Some Careers Have More Impact Than Others.
 
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 We are currently seeking an experienced professional to join our team in the role of
 
 GSC HBME
 
 
 CONTACT CENTER
 
 
 
 
 Principal Responsibilities
 
 
 
 
 Impact on the Business
 
 
 
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 Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer&rsquo;s issues at first contact where possible.
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 Delivers what is promised in line with customer expectations
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 Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
 
 
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 Customers / Stakeholders
 
 
 
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 Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
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 Generating customer loyalty through strong knowledge of key products and services
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 Owns and resolves issues and understands how and when to escalate
 
 
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 Leadership &amp; Teamwork
 
 
 
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 Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
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 Values diversity amongst team
 
 
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 Operational Effectiveness &amp; Control
 
 
 
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 Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
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 Maintains HSBC internal control standards
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 Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres
 
 
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 Requirements
 
 
 
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 Must be university graduate in any discipline
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 Must be proficient language(s) required by the process
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 Open to working flexible shifting schedules
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 Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
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 Takes pride in delivering what is promised in line with the customer and service expectations
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 Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
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 Ability to work in a high-volume, fast paced environment is required
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 Proficiency with personal computers and basic software packages and specialised applications
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 Excellent communication skills and is polite and friendly at all times
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 Displays patience and empathy
 
 
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 Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
 
 
 The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
 
 
 
 You&rsquo;ll achieve more when you join HSBC.
 
 
 
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 <ul>
 <li>
 Issued By HSBC Electronic Data Processing (EGYPT) Private LTD***
 
 
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 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 ***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***
</div>

CSE Contact Center

YO IT Consulting

<div>
 
 Job Title:
 
 Technical Lead
 
 
 
 Job Type:
 
 Contractor
 
 
 
 Location:
 
 Remote
 
 
 
 Job Summary
 
 
 
 We are seeking an expert Technical Lead to join our customer's team and drive innovation on a cutting-edge AI agent project. In this role, you will leverage your deep hands-on coding expertise to guide the design, development, and training of AI models. This is an exciting opportunity to work remotely with a dynamic, collaborative team on impactful technology initiatives.
 
 
 
 Key Responsibilities
 
 
 
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 Lead technical direction and architectural decisions for AI agent development using modern programming languages.
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 Collaborate with cross-functional teams to design, build, and optimize scalable AI solutions.
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 Write high-quality, production-level code in React, Python, Node.js, PHP, .NET, C#, or C++.
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 Mentor and support team members, fostering a culture of technical excellence and collaboration.
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 Develop, evaluate, and iterate on AI model training processes to enhance performance and accuracy.
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 Ensure clear, concise, and effective written and verbal communication within the team and with stakeholders.
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 Continuously research emerging trends in AI and software development to recommend improvements and drive innovation.
 
 
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 </ul>
 
 Required Skills And Qualifications
 
 
 
 <ul>
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 3+ years of hands-on experience developing with React, Python, Node.js, PHP, .NET, C#, or C++.
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 Proven leadership experience guiding technical teams and projects to successful delivery.
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 Strong expertise in training AI models and implementing machine learning solutions.
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 Excellent written and verbal communication skills, with a passion for clarity and collaboration.
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 Ability to take ownership of complex tasks and drive projects from ideation to completion.
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 Self-motivated, proactive, and adaptable in a fast-paced remote environment.
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 Experience working with distributed teams and agile development methodologies.
 
 
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 </ul>
 
 Preferred Qualifications
 
 
 
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 Exposure to multiple programming languages and willingness to learn new technologies.
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 Prior involvement in AI agent or similar advanced technology projects.
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 Experience working on customer-facing or client-driven teams.
 </li>
 </ul>
</div>

Technical Lead - Remote

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