customer service representative

telesales representative

after sales supervisor

call centre | english account Jobs in Cairo

call centre | english account

contact center advisor

customer support agent

Concentrix

<div>
 
 Company Description
 
 
 
 
 
 Concentrix is a global technology and services leader that partners with the world&rsquo;s best brands to solve their toughest business challenges. We design, build, and run fully integrated solutions across the enterprise, delivering advanced technology and deep industry expertise. With unique data and insights, we help over 2,000 clients enhance their operational efficiency and customer interactions. Concentrix aims to simplify business processes, ensuring seamless transactions and interactions for a world that works.
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time remote role for a Customer Service Support representative. The daily responsibilities include providing exceptional customer support, ensuring customer satisfaction, maintaining phone etiquette, and enhancing the overall customer experience.
 
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Graduate or dropout with military certificate
 </li>
 <li>
 No experience needed
 </li>
 <li>
 English speaker B2 - C1
 </li>
 <li>
 Good communication skills
 </li>
 <li>
 ready to start immediately
 </li>
 <li>
 Egyptian with valid ID
 </li>
 </ul>
 
 
 
 
 What we offer
 
 
 
 
 <ul>
 <li>
 Competitive salary package
 </li>
 <li>
 Medical &amp; social insurance
 </li>
 <li>
 Safe and inclusive work environment
 </li>
 <li>
 Professional training and development
 </li>
 </ul>
 
 
</div>

Customer Service Representative

Sutherland

<div>
 
 🌟
 
 We&rsquo;re Hiring: Customer Service Specialist
 
 
 
 📍
 
 Location:
 
 New Cairo
 
 
 🕘
 
 Job Type:
 
 Full-Time | On-site
 
 
 👋
 
 About Us
 
 
 
 At Sutherland, we help global brands grow smarter through AI, automation, cloud engineering, and digital solutions.
 
 
 We believe in innovation, teamwork, and creating great experiences&mdash;not just for our clients, but for our people too. With hundreds of patented AI solutions and a flexible as-a-service model, we&rsquo;re all about moving fast, thinking big, and growing together.
 
 
 💬
 
 About the Role
 
 
 
 We&rsquo;re looking for friendly, confident, and customer-focused individuals to join our team as
 
 Customer Service Specialists
 
 .
 
 
 In this role, you&rsquo;ll help customers, solve problems, and ensure every interaction ends on a positive note.
 
 
 🛠️
 
 What You&rsquo;ll Be Doing
 
 
 <ul>
 <li>
 Answer customer questions and provide support
 </li>
 <li>
 Resolve issues in a calm, professional, and friendly manner
 </li>
 <li>
 Communicate clearly and confidently over the phone
 </li>
 <li>
 Make customers feel heard, valued, and supported
 </li>
 <li>
 Work closely with your team to deliver excellent service
 </li>
 </ul>
 
 ✅
 
 Who Can Apply?
 
 
 <ul>
 <li>
 Fresh graduates &amp; dropouts are welcome
 </li>
 <li>
 Good communication and customer service skills
 </li>
 <li>
 Positive attitude and willingness to learn
 </li>
 <li>
 Strong listening and problem-solving skills
 </li>
 <li>
 Team player
 </li>
 <li>
 Fluent English (B2/C1 level)
 </li>
 <li>
 Ability to work night &amp; overnight shifts
 </li>
 </ul>
 
 🎁
 
 What&rsquo;s In It for You?
 
 
 <ul>
 <li>
 Attractive salary
 </li>
 <li>
 Fully paid training
 </li>
 <li>
 KPIs granted for the first 3 months
 </li>
 <li>
 Social &amp; medical insurance
 </li>
 <li>
 Free transportation
 </li>
 <li>
 Overnight allowance
 </li>
 <li>
 Real opportunities for career growth and promotion
 </li>
 </ul>
 
 ✨
 
 Ready to Apply?
 
 
 
 Send your CV to:
 
 rania.sekik@sutherlandglobal.com
 
 
 
 
 
</div>

HSBC

<div>
 
 Why join us
 
 
 
 To continuously provide high quality processing GPS to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA&rsquo;s). Other responsibilities dependent on process assigned to (e.g. project implementations, system maintenance, infrastructure development). Receives customer calls and Emails in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.
 </li>
 <li>
 Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact.
 </li>
 <li>
 Demonstrate a sound knowledge of the payment industry and its associated processes and systems.
 </li>
 <li>
 Receive/make calls/Emails from/to customers (internal/ external)
 </li>
 <li>
 Act effectively on all customer feedback.
 </li>
 <li>
 Complaints handling - This role is part of a key function for CMB, being a crucial opportunity to re-engage dissatisfied customer and to manage and solve end to end complaint process. (Logging, Investigation, Resolution)
 </li>
 <li>
 Responsible to provide high level support to the helpdesk to identify and resolve complex or critical issues to improve and enhance customer experience and comply with all audit and compliance requirements. Staff is responsible to assist with delivery of the call, email, live chat quality and coaching model, consistency checks, call benchmarking and/or coaching of team members as outlined in the call monitoring SOP.
 </li>
 <li>
 Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Fluent in English and French is a must
 </li>
 <li>
 Previous Experience in customer facing roles
 </li>
 <li>
 Exceptional Client focus and orientation
 </li>
 <li>
 Interpersonal, verbal and written communication skills.
 </li>
 <li>
 Ability to communicate efficiently with local and global teams
 </li>
 <li>
 Excellent organizational and time management skills
 </li>
 <li>
 Ability to multi-task, depending on the criticality of the tasks.
 </li>
 <li>
 Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn.
 
 
 </li>
 </ul>
 
 What additional skills will be good to have?
 
 
 
 <ul>
 <li>
 Experience and proficiency with web-based technologies.
 </li>
 <li>
 Position requires technical knowledge where GPS experience is asset.
 </li>
 <li>
 MS office.
 </li>
 <li>
 MI and Reporting/ Real time management.
 </li>
 </ul>
</div>

Client Service Specialist - FR is a must

<div>
 
 Advisor I, Customer Service,
 
 
 This position provides customer service support and resolution of routine problems regarding client's products or services via chat &amp; email channels and inbound calls.
 
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 Fluent in English (B2 - C1).
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Flexible with rotational shifts including night and overnight shifts.
 </li>
 <li>
 Ready to start immediately.
 </li>
 </ul>
 
 
 
 
 
 
 
 Benefits:
 
 <ul>
 <li>
 Attractive salary packages.
 </li>
 <li>
 Unlimited sales bonuses.
 </li>
 <li>
 Transportation provided (Door to door for ladies through night and overnight shifts).
 </li>
 <li>
 Social &amp; medical insurance.
 </li>
 <li>
 Paid training.
 </li>
 <li>
 Opportunity to get promoted after 6 months.
 </li>
 </ul>
</div>

Customer Service Specialist - Chat & Email

Waffarha

<div>
 
 Responsabilities
 
 
 
 <ul>
 <li>
 Respond promptly and professionally to customer inquiries via chat, ensuring a positive and helpful experience.
 </li>
 <li>
 Resolve customer issues and complaints efficiently, escalating complex cases to the appropriate departments when necessary.
 </li>
 <li>
 Maintain up-to-date knowledge of Waffarha.com&rsquo;s products, services, deals, and promotions to provide accurate information.
 </li>
 <li>
 Document customer interactions and feedback accurately in the system for future reference and quality assurance.
 </li>
 <li>
 Collaborate with team members and other departments to ensure seamless customer support and issue resolution.
 </li>
 <li>
 Meet or exceed individual and team performance targets, including response time, resolution rate, and customer satisfaction scores.
 </li>
 <li>
 Identify recurring customer issues and suggest process improvements to enhance service quality.
 </li>
 <li>
 Adhere to company policies, procedures, and confidentiality standards at all times.
 </li>
 <li>
 Participate in ongoing training sessions to stay updated on best practices and new features.
 </li>
 <li>
 Assist in onboarding and mentoring new team members as needed.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in any relevant field
 </li>
 <li>
 Minimum 1 Year of Call Center experience.
 </li>
 <li>
 Very Good English Language (B2)
 </li>
 <li>
 Very good PC skills (Microsoft Office: Word, Excel &amp; Power Point).
 </li>
 <li>
 Age: 23 to 27
 </li>
 <li>
 Ability to multi-task, priorities &amp; manage time effectively.
 </li>
 <li>
 Strong phone and verbal communication skills.
 </li>
 <li>
 Customer focus and adaptability to different situations.
 </li>
 <li>
 Ability to work under pressure &amp; meet deadlines.
 </li>
 </ul>
</div>

Customer Service Agent (English Account)

<div>
 
 Company Description
 
 
 
 Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineering services, Sutherland powers business transformation and innovation through market-leading technologies and process excellence. With extensive experience and a rich portfolio of patents, including numerous AI-based inventions, the company provides scalable digital solutions and optimized operations. Sutherland is dedicated to driving digital transformation, enhancing customer experiences, and delivering cutting-edge solutions tailored to each organization's needs.
 
 
 
 Job Description
 
 
 
 This is a full-time, on-site role based in Cairo for a Call Center Representative. The successful candidate will handle customer inquiries, resolve issues, and provide superior customer service to ensure satisfaction. Daily tasks will include responding to customer calls, offering solutions to resolve concerns, and maintaining accurate records of interactions. Building strong relationships with customers and contributing to a positive, professional team environment are essential aspects of this role.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong Interpersonal Skills, such as effective communication and relationship-building
 </li>
 <li>
 Fluency in English
 </li>
 <li>
 Prior experience in a call center is advantageous but not mandatory
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 All your information will be kept confidential according to EEO guidelines.
</div>

Alorica

<div>
 
 
 Ready to launch your career with Alorica? We're hiring enthusiastic Customer Service Representatives to join our dynamic team! (PART TIME)
 
 
 
 
 
 
 
 
 
 
 What You&rsquo;ll Bring:
 
 
 <ul>
 <li>
 Fluent proficiency in English (B2&ndash;C1)
 </li>
 <li>
 Flexibility to work rotational shifts
 </li>
 <li>
 A passion for delivering excellent customer service
 </li>
 <li>
 Availability and flexibility to work part-time hours
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Very competitive salary
 </li>
 <li>
 Transportation provided 24/7
 </li>
 <li>
 Overnight allowance.
 </li>
 <li>
 Fully paid training.
 </li>
 <li>
 Social and medical insurance.
 </li>
 <li>
 Fast-track promotion opportunities
 </li>
 </ul>
 
 
 
 
 
 
 But that&rsquo;s just the start&ndash;here are a few more reasons to consider Alorica.
 
 
 
 <ul>
 <li>
 Career development opportunities
 </li>
 <li>
 Extensive training programs
 </li>
 <li>
 Access top notch technologies and best practices
 </li>
 <li>
 Excellent working environment
 </li>
 <li>
 Company events
 </li>
 </ul>
 
 
 
 
 Ready to kickstart your career? Apply now and join our vibrant team!
 
 
 
</div>

English Customer Service (Part-Time)

Explore 451+ Customer support agent in Cairo this May. Find roles across top companies and apply now to boost your career.

451 customer support agent jobs In Cairo

Customer Service Representative

Customer Service Representative

Client Service Specialist - FR is a must

Customer Service Specialist - Chat & Email

Customer Service Agent (English Account)

Customer Service Representative

English Customer Service (Part-Time)