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client service representative (customer services) Jobs in Cairo

client service representative (customer services)

client support specialist  - voice Jobs in Cairo

client support specialist  - voice

customer support agent

Thndr

<div>
 
 About The Role
 
 
 
 As a Rumble Support Agent, you&rsquo;ll be the primary point of contact for our users, handling their inquiries across multiple channels and ensuring a smooth, seamless experience. You&rsquo;ll manage support tickets, assist the technical team with issue investigation, and help maintain a comprehensive knowledge base to standardize communication.
 
 
 
 
 What You'll Do
 
 
 
 
 <ul>
 <li>
 Respond to user inquiries via email, chat, and community platforms (Discord, social media), ensuring timely, accurate, and helpful support.
 </li>
 <li>
 Manage and process support tickets using Freshdesk and other internal systems, escalating issues to the technical team when necessary.
 </li>
 <li>
 Develop and maintain internal documentation, saved replies, and knowledge base articles to ensure consistent and high-quality communication.
 </li>
 <li>
 Monitor, classify, and troubleshoot user-reported issues as the first point of contact, following up with third-party providers (e.g., MoneyHash) as needed.
 </li>
 <li>
 Support the engineering team with testing and investigation using tools like Postman and internal endpoints.
 </li>
 <li>
 Contribute to improving CX operations by identifying recurring issues and suggesting workflow enhancements.
 
 
 </li>
 </ul>
 
 
 What You'll Need
 
 
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in Customer Experience (CX) or a related support role.
 </li>
 <li>
 Background in financial products, fintech, or investing is preferred; an interest in investing is a plus.
 </li>
 <li>
 Strong verbal and written communication skills in English and Arabic, with an emphasis on clarity and empathy.
 </li>
 <li>
 Experience managing support tickets across multiple platforms (Freshdesk, Discord, social media).
 </li>
 <li>
 A proactive, detail-oriented, and solutions-focused approach.
 </li>
 <li>
 Resourceful troubleshooting skills and experience escalating technical issues when necessary.
 
 
 </li>
 </ul>
 
 
 Who Are We?
 
 
 
 
 
 Thndr
 
 was founded on a
 
 bold dream
 
 to democratize access to investing through smart tech and human-centric design. This is simply our way of saying we give anyone with a smartphone the simple and easy access they need to preserve and grow their wealth. At the same time, we&rsquo;re shaping the future of investing while actively driving the economies we serve by promoting local investment products.
 
 
 History has shown that investing is the single greatest way to build long-term wealth, but before
 
 Thndr
 
 , only a very small percentage of people had access to it due to:
 
 
 <ul>
 <li>
 High barriers to entry &mdash; In the form of excessive minimum account balances, complex, outdated onboarding, and low financial literacy.
 </li>
 <li>
 Irrelevant experience &mdash; Catered toward expert traders and financial specialists, therefore alienating the majority of the population.
 </li>
 <li>
 Fragmented offering &mdash; Investment products were not gathered in a single, intuitive outlet.
 
 
 </li>
 </ul>
 We don't just talk about change, we deliver it. Here's a glimpse into our impact so far:
 
 
 <ul>
 <li>
 3 million app downloads
 </li>
 <li>
 $8.8bn in annualized traded value
 </li>
 <li>
 #1 platform in terms of traded value
 </li>
 <li>
 84% of our users are investing for the first time
 </li>
 <li>
 65% of our users come from outside of capital cities and have previously had limited access to financial institutions
 
 
 </li>
 </ul>
 Building on the success of our core platform, we are continuing to change culture and break down barriers by launching
 
 Rumble
 
 , the subscription-based investment recommendations platform.
 
 
 
 Rumble
 
 was born with the vision to empower everyday individuals to build wealth confidently and intelligently through access to timely and in-depth advice from the industry&rsquo;s top experts.
 
 
 Going beyond traditional investment advice, it offers long and short-term investment recommendations and financial content through engaging articles and videos that guide users on their financial journey and maximize their returns.
 
 
 At
 
 Thndr
 
 , we're looking for people driven by our mission to help us democratize investing across the MENA region.
 
 
</div>

Customer Experience Representative l Rumble

HSBC

<div>
 The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we&rsquo;re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
 
 
 Some careers have more impact than others.
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 
 Some Careers Have More Impact Than Others.
 
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 We are currently seeking an experienced professional to join our team in the role of
 
 UKCS Agent
 
 
 
 
 Principal Responsibilities
 
 
 
 
 Impact on the Business
 
 
 
 <ul>
 <li>
 Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer&rsquo;s issues at first contact where possible.
 </li>
 <li>
 Delivers what is promised in line with customer expectations
 </li>
 <li>
 Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
 
 
 </li>
 </ul>
 
 Customers / Stakeholders
 
 
 
 <ul>
 <li>
 Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
 </li>
 <li>
 Generating customer loyalty through strong knowledge of key products and services
 </li>
 <li>
 Owns and resolves issues and understands how and when to escalate
 
 
 </li>
 </ul>
 
 Leadership &amp; Teamwork
 
 
 
 <ul>
 <li>
 Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
 </li>
 <li>
 Values diversity amongst team
 
 
 </li>
 </ul>
 
 Operational Effectiveness &amp; Control
 
 
 
 <ul>
 <li>
 Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
 </li>
 <li>
 Maintains HSBC internal control standards
 </li>
 <li>
 Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Must be university graduate in any discipline
 </li>
 <li>
 Must be proficient language(s) required by the process
 </li>
 <li>
 Open to working flexible shifting schedules
 </li>
 <li>
 Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
 </li>
 <li>
 Takes pride in delivering what is promised in line with the customer and service expectations
 </li>
 <li>
 Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
 </li>
 <li>
 Ability to work in a high-volume, fast paced environment is required
 </li>
 <li>
 Proficiency with personal computers and basic software packages and specialised applications
 </li>
 <li>
 Excellent communication skills and is polite and friendly at all times
 </li>
 <li>
 Displays patience and empathy
 
 
 </li>
 </ul>
 Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
 
 
 The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
 
 
 
 You&rsquo;ll achieve more when you join HSBC.
 
 
 
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 <ul>
 <li>
 Issued By HSBC Electronic Data Processing (Egypt) Private LTD***
 </li>
 </ul>
</div>

UK Contact center Agent

Qureos

As a client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You&nbsp;will help resolve and escalate product &amp; platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues. What you’ll be doing: &nbsp;<ul><li>Respond to customer inquiries and requests over the phone, email and chat based on SOPs</li><li>Utilize TCP’s tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations</li><li>Escalate and distribute customer issues to relevant departments as per guidelines</li><li>Record, review and follow-up on requests and resolutions</li><li>Investigate and research solutions</li><li>Update customer records during conversation</li><li>Meet and exceed quantitative metrics and KPIs including client facing time, call quality and occupancy &nbsp;</li></ul>What we are looking for: &nbsp;<ul><li>Technological Requirements: Dedicated home workspace needed</li><li>Work Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday &amp; Saturday post training</li><li>Experience &amp; Knowledge: 1-2 years' experience of customer services, collections &amp; retention in USA based B2C focused financial and banking services industry</li><li>Base Salary: $4/hr</li></ul>

Client Service Representative (Customer Services)

<div>
 
 We Are Hiring - Customer Support Representative for a sales account
 
 
 📍 Location: New Cairo
 
 
 🕘 Working Hours: 9 hours including 1-hour break
 
 
 🔃Rotational shifts / Days off
 
 
 ⸻
 
 
 About the Role:
 
 
 
 
 
 We are looking for passionate and fluent English speakers to join our Customer Support team in New Cairo!
 
 
 If you have strong communication skills, a positive attitude, and enjoy helping people, this is your opportunity to build a rewarding career in a fast-growing company with excellent development potential.
 
 
 ⸻
 
 
 Requirements:
 
 
 &bull; Fluent English speakers (B2&ndash;C1 level).
 
 
 &bull; Strong communication and problem-solving skills.
 
 
 &bull; Flexibility to work on rotational shifts.
 
 
 &bull; Must be based in Cairo or Giza.
 
 
 &bull; Ready to start immediately.
 
 
 &bull; Previous experience in customer service is a plus
 
 
 ⸻
 
 
 What We Offer:
 
 
 💰 Salary: Up to 19,000 EGP net + attractive incentives.
 
 
 🚌 Transportation: Provided all over Cairo &amp; Giza.
 
 
 🏥 Social &amp; medical insurance.
 
 
 🚀 Fast promotion opportunities and career growth.
 
 
 ⸻
 
 
 If you&rsquo;re fluent in English, customer-focused, and eager to grow your career &mdash; we&rsquo;d love to meet you!
 
 
 Apply now and join our dynamic team in New Cairo.
 
 
 
 
</div>

English CS - Sales Account

TP Egypt

<div>
 
 Customer service vacancy for an English account in Cairo
 
 
 Work conditions:
 
 
 
 
 
 Fixed SHIFT AND DAYS OFF *NIGHT*
 
 
 
 
 
 &bull;&NoBreak; &NoBreak;Hiring in New Cairo
 
 
 
 
 
 Requirement:
 
 
 &bull;&NoBreak; &NoBreak;Excellent English or above ( B1/C1)
 
 
 &bull;&NoBreak; &NoBreak;Graduates, Gap year, and dropout and undergrads with no attendance are welcome to apply
 
 
 
 
 
 Benefits:
 
 
 &bull;&NoBreak; &NoBreak;Net Salary 19k
 
 
 &bull;&NoBreak; &NoBreak;We provide social and medical insurance (400k per year)
 
 
 &bull;&NoBreak; &NoBreak;An opportunity to internally move to different departments as (HR, Marketing, finance ...etc) after 6 months based on your performance.
 
 
 &bull;&NoBreak; &NoBreak;Gym access.
 
 
 &bull;&NoBreak; &NoBreak;VPN lines.
 
 
 &bull;&NoBreak; &NoBreak;Transportation provided.
 
 
 And many other benefits
 
</div>

Customer Support | English Account

Sutherland Healthcare Solutions

<div>
 
 Company Description
 
 
 At Sutherland, we are a leading global business and digital transformation partner with expertise in Artificial Intelligence, Automation, Cloud engineering, and Advanced analytics. Our services span various industries including Healthcare, Insurance, Banking &amp; Financial Services, Communications, Media &amp; Entertainment, Technology, Travel &amp; Hospitality, Logistics, Retail, Energy &amp; Utilities. We are committed to driving digital transformation and providing unique value propositions through market-leading technology and business process excellence, with over 200 unique inventions under several patents across critical technologies.
 
 
 Role Description
 
 
 This is a full-time on-site role for a Customer Service Representative English Account at Sutherland's location in Cairo. The role involves day-to-day tasks related to ensuring customer satisfaction, managing customer accounts, providing excellent customer service, and effective communication.
 
 
 Benefits
 
 
 <ul>
 <li>
 Up to 17k Net Salary
 </li>
 <li>
 1.1k night and overnight allowance
 </li>
 <li>
 Transportation is provided both ways (Door to Door for ladies)
 </li>
 <li>
 Social and medical insurance is provided
 </li>
 <li>
 First 3 months are Fully Granted
 </li>
 <li>
 Healthiest work environment (Great place to work certified)
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 <ul>
 <li>
 Customer Service Representatives and Customer Service skills
 </li>
 <li>
 Proficiency in English B2
 </li>
 <li>
 Grads and Dropouts only
 </li>
 <li>
 Flexibility with night and overnight shifts
 </li>
 <li>
 Flexibility with Rotational shifts
 </li>
 <li>
 Previous experience in a similar role is a plus
 </li>
 </ul>
</div>

English Account Customer Service Associate

Emirates NBD

<div>
 <ul>
 <li>
 Reply to customer calls in a courteous manner in line with established procedures and guidelines.
 </li>
 <li>
 Respond to customer inquiries and provide a satisfactory response and information.
 </li>
 <li>
 Respond to customer complaints in a courteous manner and refer appropriately.
 </li>
 <li>
 Record call information and logs so that accurate contact history is maintained for all customers.
 </li>
 <li>
 Follow-up required actions and ensure they are completed in line with established guidelines.
 </li>
 <li>
 Promptly report any issues requiring attention from direct supervisors.
 </li>
 </ul>
 
 
</div>

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