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customer service representative Jobs in Giza

customer service representative

airlines customer support | english Jobs in Giza

airlines customer support | english

call center representative

call center specialist

customer support agent

Aura Communication

<ul><li>Company Description</li></ul>Aura Communication, founded in 2012 in Cairo, Egypt, is a leading provider of Business Process Outsourcing (BPO) services. With a team of over 800 employees, we specialize in delivering high-quality, customized customer support solutions, including inbound and outbound call center services, back-office operations, sales, marketing, and technical support. Committed to excellence, Aura Communication is dedicated to ensuring top-tier customer experiences that meet the diverse needs of our clients. Our expertise lies in creating innovative and flexible support models that align with today's dynamic business environments.<ul><li>Role Description</li></ul>There is a call center opportunity at CIB (Commercial International Bank), which could later lead to staff positions within the bank.This is a full-time, on-site role for a Customer Service Representative in the banking sector, based in Smart Village. The selected individual will handle customer inquiries, provide prompt support, and ensure customer satisfaction across various channels. Responsibilities include addressing customer concerns, maintaining positive interactions, and contributing to an exceptional customer experience.<ul><li>Qualifications</li><li>B2 English level at least</li><li>High school diploma or equivalent; a bachelor's degree is a plus</li></ul>Pay: E&pound;18,000.00 per monthApplication Question(s):<ul><li>How old are you?</li><li>What is your level of proficiency in English?</li></ul><ul><li>Are you comfortable commuting to this job's location in Smart Village ?</li></ul><ul><li>Have you completed the following level of education: Bachelor's Degree?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Bank Contact center

HSBC

<div>
 As a Call Center Representative at HSBC, you will be the first point of contact for customers, providing professional support and solutions through inbound and outbound interactions. You will handle inquiries related to banking products and services, resolve issues efficiently, and ensure a positive customer experience while maintaining compliance with HSBC policies and regulatory standards.
 
 
 Key Responsibilities:
 
 &bull; Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
 
 &bull; Provide accurate information on HSBC products, services, and procedures.
 
 &bull; Identify customer needs and offer appropriate solutions or escalate when necessary.
 
 &bull; Ensure all interactions comply with HSBC's service standards and regulatory requirements.
 
 &bull; Maintain accurate records of customer interactions and transactions.
 
 &bull; Contribute to team goals by achieving individual performance targets.
 
 Skills &amp; Competencies:
 
 &bull; Strong communication and active listening skills.
 
 &bull; Customer service orientation with problem-solving ability.
 
 &bull; Ability to multitask and manage time effectively in a fast-paced environment.
 
 
 Requirements:
 
 &bull; Must be a graduate with a bachelor's degree
 
 &bull; Proficient in English with strong reading, writing, and speaking abilities
 
 &bull; Ability to work flexible hours including rotational shifts
</div>

Call Center Representative

<div>
 
 
 Why join us
 
 
 
 To continuously provide high quality processing GPS to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA&rsquo;s). Other responsibilities dependent on process assigned to (e.g. project implementations, system maintenance, infrastructure development). Receives customer calls and Emails in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
 
 
 
 What you will do
 
 
 <ul>
 <li>
 Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.
 </li>
 <li>
 Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact.
 </li>
 <li>
 Demonstrate a sound knowledge of the payment industry and its associated processes and systems.
 </li>
 <li>
 Receive/make calls/Emails from/to customers (internal/ external)
 </li>
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 Act effectively on all customer feedback.
 </li>
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 Complaints handling - This role is part of a key function for CMB, being a crucial opportunity to re-engage dissatisfied customer and to manage and solve end to end complaint process. (Logging, Investigation, Resolution)
 </li>
 <li>
 Responsible to provide high level support to the helpdesk to identify and resolve complex or critical issues to improve and enhance customer experience and comply with all audit and compliance requirements. Staff is responsible to assist with delivery of the call, email, live chat quality and coaching model, consistency checks, call benchmarking and/or coaching of team members as outlined in the call monitoring SOP.
 </li>
 <li>
 Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
 </li>
 </ul>
 
 
 Skills
 
 
 <ul>
 <li>
 Fluent in English and French is a must
 </li>
 <li>
 Previous Experience in customer facing roles
 </li>
 <li>
 Exceptional Client focus and orientation
 </li>
 <li>
 Interpersonal, verbal and written communication skills.
 </li>
 <li>
 Ability to communicate efficiently with local and global teams
 </li>
 <li>
 Excellent organizational and time management skills
 </li>
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 Ability to multi-task, depending on the criticality of the tasks.
 </li>
 <li>
 Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What additional skills will be good to have?
 
 
 <ul>
 <li>
 Experience and proficiency with web-based technologies.
 </li>
 <li>
 Position requires technical knowledge where GPS experience is asset.
 </li>
 <li>
 MS office.
 </li>
 <li>
 MI and Reporting/ Real time management.
 </li>
 </ul>
 
 
 
 
 
 
 
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 
</div>

Client Service Specialist - FRENCH IS A MUST

Concentrix

<div>
 
 We're looking for a motivated and articulate English Call Center Representative to join our growing team in Egypt! In this role, you'll provide exceptional customer service to our clients across various banking products and services.
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Deliver exceptional customer service by phone, addressing inquiries and resolving concerns related to banking products and services.
 </li>
 <li>
 Accurately process customer transactions and requests in a timely and efficient manner.
 </li>
 <li>
 Maintain a positive and professional demeanor while working to de-escalate situations and ensure customer satisfaction.
 </li>
 <li>
 Uphold strict data security and confidentiality protocols.
 </li>
 <li>
 Actively participate in ongoing training and development opportunities.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 
 Egyptian residency is a must.
 
 </li>
 <li>
 
 B2 level English proficiency (written and spoken) is mandatory.
 
 </li>
 <li>
 Minimum 1 year of experience in a customer service role, preferably within the banking industry.
 </li>
 <li>
 Strong communication, interpersonal, and problem-solving skills.
 </li>
 <li>
 Excellent computer literacy with proficiency in Microsoft Office Suite.
 </li>
 <li>
 Ability to work effectively in a fast-paced and target-driven environment.
 </li>
 </ul>
 
 
</div>

Call Center Specialist

NOK Human Capital

<div>
 
 
 NOK Human Capital is Hiring!
 
 
 
 
 
 
 We&rsquo;re looking for Call Center Agents to join one of the biggest and most well-known banks in Egypt.
 
 
 
 
 <ul>
 <li>
 
 Location:
 
 Mohandessin (On-site)
 </li>
 <li>
 
 Shifts:
 
 24/7 Rotational with rotational days off
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 University Graduates
 </li>
 <li>
 English level: B2
 </li>
 <li>
 Previous Customer Service experience from 1 to 2 years is a must.
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 <ul>
 <li>
 
 Gross Salary:
 
 based on experience
 </li>
 <li>
 Social &amp; Medical Insurance
 </li>
 </ul>
 
 
</div>

Contact Center Agent (Banking)

TaskUs

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 
 Job Summary
 
 
 
 A Subject Matter Expert (SME) is the definitive authority and go-to resource within the call center operation, possessing deep, specialized knowledge of a particular product, service, system, or business process. This role is crucial for resolving complex customer issues, driving continuous process improvement, and ensuring high service quality through knowledge transfer and agent mentorship. The typical support ratio for this role is often around 1 SME for every 15-20 agents .
 
 
 
 Core Responsibilities
 
 
 
 <ul>
 <li>
 Knowledge and Issue Resolution
 </li>
 <ul>
 <li>
 Serve as the primary escalation point for complex or "Tier 2/3" customer queries and issues that frontline agents (L1) are unable to resolve .
 </li>
 <li>
 Troubleshoot operational challenges, analyze problems, identify root causes, and propose effective, timely solutions .
 </li>
 <li>
 Apply niche knowledge and deep understanding to resolve issues related to project deliverables or specific areas of expertise .
 </li>
 <li>
 Ensure all deliverables and information provided are correct, accurate, and comply with company policies, regulations, and best practices .
 </li>
 </ul>
 <li>
 Training and Mentorship
 </li>
 <ul>
 <li>
 Provide essential training, guidance, and support to team members, especially new hires, and coach them on performance and adherence to established policies .
 </li>
 <li>
 Act as a mentor to less experienced agents, sharing knowledge and experience to upskill the entire team .
 </li>
 <li>
 Responsible for creating, reviewing, and updating training manuals, job aids, and the team's internal knowledge base to reflect the latest process changes and client updates .
 </li>
 </ul>
 <li>
 Process Improvement and Documentation
 </li>
 <ul>
 <li>
 Lead process innovation by identifying opportunities for streamlining processes, enhancing productivity, and optimizing overall BPO performance .
 </li>
 <li>
 Support the creation and definition of business rules, standards, operating procedures, and performance objectives/benchmarks .
 </li>
 <li>
 Gather and analyze relevant data to discover, track, and report on operational trends .
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Collaboration and Communication
 </li>
 <ul>
 <li>
 Effectively communicate complex technical concepts and nuances into simple, clear, and understandable terms for diverse audiences, including agents, management, stakeholders, and clients .
 </li>
 <li>
 Partner with other business leaders, such as Training and Quality Assurance, to ensure alignment on content and new hire performance .
 
 </li>
 </ul>
 </ul>
 
 Qualifications And Skills
 
 
 
 <ul>
 <li>
 Experience: Typically requires a minimum of 1-2 years of experience as a high-performing agent or in a dedicated SME role within a call center environment .
 </li>
 <li>
 Education: Post-secondary education is often an asset .
 </li>
 <li>
 Technical Proficiency: Expert-level knowledge of the product, service, and systems (e.g., CRM, telephony platforms) used by agents .
 </li>
 <li>
 Language Skills: A minimum level C1 English proficiency is often required for SMEs, in addition to native or high proficiency in the campaign-specific language .
 </li>
 <li>
 Core Competencies:
 </li>
 <ul>
 <li>
 Exceptional communication and presentation skills .
 </li>
 <li>
 Strong analytical and critical thinking skills for problem-solving and process assessment .
 </li>
 <li>
 Ability to work under tight deadlines and maintain focus on objectives .
 </li>
 <li>
 Proven ability to coach, motivate, and mentor team members .
 </li>
 <li>
 Extreme patience and high energy to keep teams motivated and engaged .
 
 </li>
 </ul>
 </ul>
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2604_5281
 
 
 Posted At: Wed Apr 15 2026 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

SME (English)

Innovation Gate

We&rsquo;re Hiring! | Telesales AgentInnovation Gate, a leading educational organization specializing in internationally accredited MBA &amp; DBA programs, is looking for a motivated Telesales Agent to join our growing teamWhat We&rsquo;re Looking For: Previous experience in telesales or telemarketing is preferred Strong communication and negotiation skills Target-driven mindset Ability to handle objections and close deals Good computer skillsWorking Hours: Sunday to Thursday 9:00 AM &ndash; 5:00 PMOR 10:00 AM &ndash; 6:00 PMLocation: Hadayek El Ahram &ndash; GizaBenefits: Attractive salary + commission Professional and supportive work environment Training and development opportunities Certificates of recognition corporate events &amp; team activities Two days off per weekInterested? Send your CV now and take the next step in your career!01029908791Pay: From E&pound;10.00 per hourExpected hours: 3.0 per weekWork Location: In person

sales

Explore 160+ Customer support agent in Giza this April. Find roles across top companies and apply now to boost your career.