customer service manager

customer service operation manager Jobs in Giza

customer service operation manager

customer service representative Jobs in Giza

customer service representative

customer service representative (english) Jobs in Giza

customer service representative (english)

customer support agent (arabic/german/kurdish/english) Jobs in Giza

customer support agent (arabic/german/kurdish/english)

customer support agent

WOW24-7

We are looking for a part-time Dedicated Agent to join our partner company. This role focuses on managing customer applications, collecting and processing supporting documents, and providing exceptional customer support via voice, chat, and email. The ideal candidate will be detail-oriented, organized, and skilled in multitasking.Requirements<ul><li>German C1, Arabic C1, English B1 (for internal communication only), Kurdish (will be a plus).</li><li>Experience in customer support through voice, chat, and email.</li><li>Excellent organizational and communication skills.</li><li>Ability to collect, review, and process customer documentation accurately.</li><li>Strong problem-solving skills and attention to detail.</li><li>Empathy and professionalism when handling inquiries from customers, schools, and tutors.</li></ul>Responsibilities<ul><li>Provide customer support across multiple channels: voice, chat, and email.</li><li>Managing applications by collecting supporting documents from customers and schools (via email, chat, and phone).</li><li>Conduct sales outreach by calling warm leads and finalizing contracts.</li><li>Handle pre-sales and post-sales questions.</li><li>Troubleshoot and resolve common issues.</li><li>Communicate effectively with parents, schools, tutors, and internal teams.</li><li>Handle and resolve complaints with empathy and professionalism.</li><li>Send reminders and updates as needed.</li></ul>Would be a plus<ul><li>Experience in education, admissions, or tutoring services.</li><li>Background in sales or contract handling.</li><li>Knowledge of the Kurdish language</li><li>Experience handling sensitive customer data.</li></ul>Work conditions<ul><li>Remote work.</li><li>The probation period is two months.</li><li>Schedule: 20 (twenty) hours per week - 4 (four) hours per day during European business hours, Monday through Friday.</li><li>Full-time after a few months.</li></ul>Job Types: Part-time, PermanentPay: E&pound;30,000.00 - E&pound;37,000.00 per monthExpected hours: 20 per weekApplication Question(s):<ul><li>How would you assess your fluency in both spoken and written German? Have you had experience communicating with native German speakers?</li><li>Is Arabic your native language?</li><li>How would you assess your fluency in English?</li><li>Do you speak Kurdish? If yes, at what level?</li><li>This role may be structured under an independent contractor agreement. Are you open to this type of cooperation?</li><li>Regarding compensation, what salary range (gross) would you consider appropriate for this role based on your experience and qualifications?</li></ul>

Customer Support Agent (Arabic/German/Kurdish/English)

Confidential Careers

<div>
 
 
 Job Title:
 
 Social Media Agent
 
 
 
 Department:
 
 Customer Experience / Contact Center
 
 
 
 Location:
 
 Dokki
 
 
 
 Reports To:
 
 Social Media Team Leader / Customer Experience Supervisor
 
 
 
 
 
 
 Job Summary:
 
 
 
 The
 
 Social Media Agent
 
 is responsible for managing customer interactions across all social media platforms, ensuring timely, professional, and high-quality responses. This role plays a key part in maintaining the company&rsquo;s online reputation, addressing customer inquiries, and enhancing overall customer satisfaction through effective communication and problem resolution.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Handle
 
 customer inquiries, complaints, and service requests
 
 received through social media platforms such as Facebook, Instagram, X (Twitter), and others.
 </li>
 <li>
 Respond to messages, comments, and mentions
 
 promptly and professionally
 
 , maintaining a consistent brand tone and voice.
 </li>
 <li>
 Support customers with
 
 membership-related inquiries, service information, and problem resolution
 
 .
 </li>
 <li>
 Collaborate with internal teams (Operations, Marketing, and Customer Experience) to ensure accurate and timely responses to customer issues.
 </li>
 <li>
 Track, monitor, and escalate
 
 customer feedback or recurring issues
 
 to relevant departments for resolution.
 </li>
 <li>
 Maintain a
 
 positive brand image
 
 through excellent communication and customer engagement.
 </li>
 <li>
 Participate in
 
 regular quality and performance reviews
 
 to ensure service standards are met.
 </li>
 <li>
 Stay up to date with company updates, campaigns, and promotions to ensure accurate information sharing.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Communication, Marketing, Business Administration
 
 , or a related field.
 </li>
 <li>
 
 0&ndash;5 year of experience
 
 (fresh graduates are welcome to apply) or
 
 3+ years of experience
 
 in a customer service or social media handling role.
 </li>
 <li>
 Strong written communication skills in
 
 Arabic and English
 
 .
 </li>
 <li>
 Proficiency in using major
 
 social media platforms
 
 and related management tools.
 </li>
 <li>
 Excellent customer service attitude with strong problem-solving skills.
 </li>
 <li>
 Ability to work under pressure and handle multiple conversations efficiently.
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills:
 
 
 <ul>
 <li>
 Experience working in a
 
 call center or customer experience environment
 
 .
 </li>
 <li>
 Familiarity with
 
 CRM or ticketing systems
 
 (e.g., Zendesk, Freshdesk).
 </li>
 <li>
 Knowledge of
 
 social media analytics and reporting tools
 
 is a plus.
 </li>
 </ul>
</div>

Social Media Agent

Concentrix

Job Description:An English Customer Service Representative is responsible for providing excellent support to customers by addressing their inquiries, resolving issues, and ensuring a positive experience with the company&rsquo;s products or services. This role involves communication with customers via various channels such as phone, email, live chat, or social media in English.Key Responsibilities:<ul><li>Customer Support:</li><li>Answer customer inquiries, complaints, and requests in a professional, friendly, and timely manner.</li><li>Provide assistance with product-related questions, troubleshooting, and order inquiries.</li><li>Offer detailed product or service information, guiding customers through purchasing or usage processes.</li><li>Issue Resolution:</li><li>Handle and resolve customer complaints or problems by understanding the issue, finding solutions, and ensuring customer satisfaction.</li><li>Escalate complex issues to higher levels of support when necessary.</li><li>Documentation and Record-Keeping:</li><li>Maintain detailed and accurate records of customer interactions, feedback, and issues in the CRM system.</li><li>Process orders, returns, refunds, and exchanges following company procedures.</li><li>Communication:</li><li>Communicate clearly and effectively, demonstrating strong English language skills, both written and verbal.</li><li>Ensure the accurate and complete documentation of conversations or transactions.</li><li>Product and Service Knowledge:</li><li>Stay up-to-date with product offerings, services, promotions, and policies to provide accurate and informed assistance.</li><li>Proactively suggest solutions, upgrades, or add-ons based on customer needs.</li><li>Customer Retention:</li><li>Build rapport and maintain positive relationships with customers, ensuring their continued loyalty to the brand.</li><li>Follow up with customers as needed to ensure satisfaction and gather feedback.</li><li>Team Collaboration:</li><li>Work closely with other departments (e.g., sales, technical support) to resolve customer issues or provide additional assistance.</li><li>Participate in team meetings or training sessions to improve knowledge and performance.</li></ul>Qualifications:<ul><li>Proven experience in a customer service role (preferably in English-speaking environments).</li><li>Excellent verbal and written communication skills in English.</li><li>Strong problem-solving skills and ability to handle difficult situations calmly and professionally.</li><li>Ability to multitask and manage time effectively in a fast-paced environment.</li><li>Proficiency with customer service software and CRM tools.</li><li>A high level of empathy and patience in dealing with customers.</li><li>Knowledge of the company&rsquo;s products or services (training provided).</li><li>A high school diploma or equivalent; a degree is a plus.</li></ul>Preferred Skills:<ul><li>Familiarity with customer service best practices.</li><li>Experience in a specific industry, such as retail, tech, or finance (depending on the company).</li><li>Fluency in additional languages is a plus but not required.</li></ul>Working Hours:<ul><li>Flexible shifts (e.g., evenings, weekends, or rotating shifts), depending on the company's operating hours.</li></ul>Job Types: Full-time, New gradPay: E&pound;13,000.00 - E&pound;20,000.00 per monthApplication Question(s):<ul><li>Do you have any commitments for the next 6 months ?</li><li>Are you located in Giza/Cairo ?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>English fluently (Required)</li></ul>

customer service representative (English)

About the Role:We&rsquo;re looking for a Customer Service Representative who is passionate about helping people and delivering exceptional experiences. You&rsquo;ll be the first point of contact for our customers, handling inquiries, solving problems, and ensuring satisfaction at every interaction.What You&rsquo;ll Do:<ul><li>Respond promptly to customer inquiries via phone, email, or chat</li><li>Handle and resolve complaints in a professional manner</li><li>Provide accurate information about products and services</li><li>Maintain detailed and organized records of customer interactions</li><li>Collaborate with other departments to ensure customer satisfaction</li><li>Meet performance targets related to quality, speed, and efficiency</li></ul>Requirements:<ul><li>Excellent command of English (spoken and written)</li><li>Strong communication and problem-solving skills</li><li>Ability to multitask and stay calm under pressure</li><li>Basic computer literacy (MS Office, CRM systems)</li><li>Previous experience in customer service or call centers is a plus</li></ul>What We Offer:<ul><li>Competitive salary</li><li>Social and medical insurance</li><li>Paid training and career development opportunities</li><li>24/7 Transportation provided</li><li>Friendly and supportive work environment</li></ul>Ready to Join Us?If you&rsquo;re a good communicator who enjoys helping people, we&rsquo;d love to meet you! Apply now https://forms.office.com/pages/responsepage.aspx?id=1lGeWYwvR0OOWR95WlGpjD0n3uaEW1tAuJ8uKoHUr6xUOEQ5TlNHSkszS1hKQklOSFkwVU1FMTlDQy4u&amp;route=shorturlJob Type: Full-timePay: Up to E&pound;18,000.00 per monthApplication Question(s):<ul><li>In case of acceptance , are you ready for for immediate hire?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English fluently (Preferred)</li></ul>Location:<ul><li>6th of October City (Preferred)</li></ul>

Customer Service Representative (Morning Shifts ONLY)

<div>
 
 We currently have openings for Customer Service Representatives at Smart village site for the (Travel Account), With morning rotational shifts.
 
 
 
 
 
 
 Salary:
 
 Up to 19,000 gross
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Communicate with customers via phone, email and chat
 </li>
 <li>
 Provide knowledgeable answers to questions about product, pricing and availability
 </li>
 <li>
 Work with internal departments to meet customer's needs
 </li>
 <li>
 Data entry in various platforms
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 English level: B2
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 <ul>
 <li>
 Paid Training (2&ndash;4 weeks)
 </li>
 <li>
 Gross Salary: up to 19k EGP
 </li>
 <li>
 2 Rotational Days Off Weekly
 </li>
 <li>
 24/7 Transportation
 </li>
 <li>
 Medical &amp; Social Insurance
 </li>
 <li>
 Fast Hiring Process &ndash; Start Immediately!
 </li>
 </ul>
 
 
 
</div>

Customer Service Representative

Alorica

<div>
 
 
 Job Summary:
 
 
 
 As a
 
 Team Lead &ndash; Operations
 
 at
 
 Alorica
 
 , you will be responsible for supervising, coaching, and guiding a team of customer service representatives or agents to ensure operational excellence and outstanding customer experiences. This role serves as a key liaison between front-line agents and management, ensuring that team performance meets or exceeds client and company expectations in service delivery, KPIs, and compliance.
 
 
 You will play a critical role in mentoring agents, managing escalations, driving performance metrics, and fostering a culture of accountability, growth, and excellence.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Team Leadership &amp; Supervision
 
 
 <ul>
 <li>
 Lead a team of agents to meet daily, weekly, and monthly performance targets.
 </li>
 <li>
 Monitor and manage individual and team KPIs (e.g., AHT, CSAT, FCR, adherence).
 </li>
 <li>
 Conduct regular team meetings, coaching sessions, and performance reviews.
 </li>
 <li>
 Provide real-time feedback and support to improve agent effectiveness.
 </li>
 </ul>
 
 
 Performance Management
 
 
 <ul>
 <li>
 Track agent performance against established metrics and implement action plans for underperformance.
 </li>
 <li>
 Support new hire onboarding and continuous training initiatives.
 </li>
 <li>
 Recommend recognition and reward initiatives for high-performing agents.
 </li>
 <li>
 Collaborate with QA and Training teams to address skill or knowledge gaps.
 </li>
 </ul>
 
 
 Operational Excellence
 
 
 <ul>
 <li>
 Ensure adherence to operational protocols, client requirements, and company policies.
 </li>
 <li>
 Handle escalated customer issues with professionalism and efficiency.
 </li>
 <li>
 Analyze performance data and generate reports to inform decisions and drive improvements.
 </li>
 <li>
 Assist Operations Manager with staffing, shift scheduling, and resource planning.
 </li>
 </ul>
 
 
 Client &amp; Internal Communication
 
 
 <ul>
 <li>
 Support implementation of client directives and operational strategies.
 </li>
 <li>
 Participate in calibration sessions and business reviews as required.
 </li>
 <li>
 Act as a point of contact for process changes, updates, and escalations.
 </li>
 </ul>
 
 
 Compliance &amp; Quality
 
 
 <ul>
 <li>
 Maintain compliance with Alorica&rsquo;s quality, data security, and regulatory standards.
 </li>
 <li>
 Ensure accurate documentation and proper case handling in CRM or client tools.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 Education &amp; Experience
 
 
 <ul>
 <li>
 High school diploma or equivalent required; college degree preferred.
 </li>
 <li>
 Previous experience in call center operations; at least 1 year in a lead or supervisory role.
 </li>
 <li>
 Previous experience in BPO/outsourcing industry strongly preferred.
 </li>
 </ul>
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong leadership and team management skills.
 </li>
 <li>
 Excellent communication, coaching, and conflict-resolution abilities.
 </li>
 <li>
 Solid understanding of contact center KPIs and operational levers.
 </li>
 <li>
 Proficiency with CRM platforms and workforce management tools.
 </li>
 <li>
 Analytical thinking and problem-solving skills.
 </li>
 <li>
 Flexible, adaptable, and capable of working in a fast-paced environment.
 </li>
 </ul>
 
 
</div>

Operations Team Leader

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
At Amazon, our mission is to be Earth&rsquo;s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We&rsquo;re making history and the good news is that we&rsquo;ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it&rsquo;s making sure we put smiles on customer&rsquo;s faces. 
 
Key job responsibilities 
As a Delivery Station Customer Service Agent, you will be responsible for: 
<ul><li>Communicating with customers directly on the telephone.</li><li>Empathizing, earning the trust and instilling confidence with the customer their issue can be resolved.
</li><li>Deep diving with the customer to remove barriers for delivery and providing accurate information with the expectations of delivery.</li><li>Providing exceptional attention to detail on every case and issue.</li><li>Proactively finding solutions to problems with limited guidance.</li><li>Establishing and cementing strong collaborative working relationships with multiple workgroups within station. Through face-to-face communication and virtual correspondence.</li><li>Communicating effectively with senior leadership to highlight barriers and form solutions.</li><li>Working confidently at pace with multiple online platforms and tech systems.</li><li>Working in a fast-paced environment, within a restricted time frame.</li><li>Working a Full-Time (40+ hours per week) schedule
</li><li>Work in an environment where the noise level varies and can be loud (hearing protection will be provided) 
</li></ul> 
 
 
A day in the life 
You&rsquo;ll be based at one of our last-mile delivery warehouses, where Amazon&rsquo;s leading logistics system operates. As orders are dispatched out on road for delivery, the DSL team will action parcels which have failed delivery. Receiving correspondence from Customer Service or our Delivery Service Partners (DSPs), you will reach out to the customer to update them on their failed or potential to fail delivery, deep dive to resolve the issue and work with the customer and DSPs to find a solution to ensure the parcel is delivered same day or on the next attempt. 
Within the logistics station, the DSL team are the only team who can connect to the customer directly. You are an integral part of the station and key to the resolution of delivery issues and connecting parcels with our customers. 
 
About the team 
Our mission is to be Earth&rsquo;s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers&rsquo; happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers&rsquo; most complex issues.
 
Within the DSL team, you will work as part of a nationwide team linked across different delivery sites throughout Egypt. We are dedicated to the very highest of standards in providing a first class delivery service and ensuring continued trust in all Amazon customers. 
 
</div><h2 class="jobSectionHeader">BASIC QUALIFICATIONS</h2><ul><li>Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company</li></ul>
- - - Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity 
- - - Experience with Microsoft Office including Outlook, Word, and Excel 
- - - Speak, write, and read fluently in English, and have the ability to take direction in English 
- - - Speak, write, and read fluently in Arabic 
- - - - Advanced and adaptable interpersonal communication skills. 
- - - &bull; Familiarity and IT proficiency with multiple web browsers, data base searching and instant messenger tools. 
- - - &bull; Effective communication skills and the ability to build enduring professional relationships.<h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions</li></ul>
- - - &bull; Experience in an operational environment, such as logistics, retail, hospitality, or customer service 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Delivery Station Liaison, DSL

Explore 242+ Customer support agent in Giza this November. Find roles across top companies and apply now to boost your career.