customer experience (cx) specialist / csr

virtual assistant (administrative support, cold calling, crm & marketing support)

customer experience (cx) specialist / csr Jobs in Rawalpindi

customer sales representative Jobs in Rawalpindi

customer sales representative

virtual assistant (administrative support, cold calling, crm & marketing support) Jobs in Rawalpindi

call center agent

call center agents

customer support agent

Arazi investments

NOTE: THIS ROLE IS BASED IN RAWALPINDI AND IT IS A NIGHT SHIFT JOB (07:00 PM TO 05:00 AM)Role DescriptionThis is a full-time on-site role for a Call Center Agent. The Call Center Agent will be responsible for providing customer support, ensuring customer satisfaction, and enhancing the overall customer experience. They will interact with customers via phone, email, and live chat, communicating with them about products, services, and resolving queries. The Call Center Agent will escalate issues to the management, follow-up on customer inquiries, and maintain accurate customer records.Requirements<ul><li>Customer Service Representatives and Customer Support skills</li><li>Excellent communication and active listening skils</li><li>Positive attitude and problem solving skills</li><li>Experience in a customer service role is preferred</li><li>High school diploma or equivalent, with a focus in Business Administration or related field</li></ul>Contact US:Whatsapp : +923121916141Job Types: Full-time, FresherPay: From Rs45,000.00 per monthWork Location: In person

Call Center Agent

Strive BPO

Strive Bpo is based in Rawalpindi and is hiring experienced Outbound Customer Service Representatives (CSRs) to work.Job responsibilities include:<ul><li>Answering Outbound calls.</li><li>Make outbound calls to potential customers using provided leads</li><li>Explain ACA health insurance benefits in a simple and clear manner</li><li>Identify customer eligibility based on income, household size, and age</li><li>Handle objections professionally and manage different customer behaviors (including screamers)</li><li>Follow DNC (Do Not Call) and TCPA compliance procedures</li><li>Accurately collect and document customer information in CRM</li><li>Transfer qualified and interested customers to the Verifier or Enrollment team</li><li>Maintain call quality, conversion targets, and compliance standards</li></ul>Requirements for the job:<ul><li>Fluent English speaking and writing skills required. (Preferably British English)</li><li>A minimum of 02 years Call Center experience.</li><li>People with previous experience of a ACA/MEDICARE Campaign will be preferred.</li><li>Excellent skills in Customer Management.</li><li>Ability to multi-task and problem solving approach.</li><li>Shift timings are mostly night shifts</li><li>3rd Floor, Above Bank Alfalah, Saidpur Road,Block E, Asghar Mall Scheme, Rawalpindi</li></ul>Benefits:<ul><li>Daily,Weekly and Monthly bonuses on top of basic salary.</li></ul>Location: 3rd Floor, Above Bank Alfalah, Saidpur Road,Block E, Asghar Mall Scheme, RawalpindiCall / WhatsApp: 0332-0070580Additional Information:<ul><li>Shift Timing: 7:00 PM &ndash; 4:45 AM.</li><li>Walk-in Interviews are encouraged(6:00 PM - 11:00 PM)</li></ul>How to Apply: Call / WhatsApp: 0332-0070580Work Location: In personJob Type: Full-time.Pay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Call Authentication Specialist -ACA (Night Shift)

Strive BPO LLP is looking for energetic and confident Customer Sales Representatives to join our team in Rawalpindi. The role involves interacting with customers, promoting services, and achieving sales targets in a fast-paced environment.Key Responsibilities:<ul><li>Communicate with customers over calls to promote services.</li><li>Maintain positive relationships with customers to ensure satisfaction.</li><li>Meet individual and team sales targets.</li><li>Keep accurate records of customer interactions and update the system accordingly.</li></ul>Requirements:<ul><li>Experienced people are strongly encouraged to apply(6 months-1 year).</li><li>Strong command of the English language (spoken and listening) is a must.</li><li>Excellent communication and interpersonal skills.</li><li>Positive attitude, confidence, and eagerness to learn.</li><li>Ability to work effectively in a fast-paced environment.</li></ul>Benefits:<ul><li>Training and career development opportunities.</li><li>Supportive and professional work environment.</li></ul>Additional Information:<ul><li>Shift Timing: 7:00 PM &ndash; 4:45 AM.</li><li>Walk-in Interviews are encouraged(6:00 PM - 11:00 PM)</li></ul>Job Type: Full-timeLanguage:<ul><li>English (Required)</li><li>Location:</li><li>3rd Floor, Above Bank Alfalah, Saidpur Road,Block E, Asghar Mall Scheme, Rawalpindi</li></ul>Call / WhatsApp: 0332-0070580Pay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Client Relations Executive -ACA (Night Shift)

Strive Bpo is based in Rawalpindi and is hiring experienced Outbound Customer Service Representatives (CSRs) to work.Job responsibilities include:<ul><li>Answering Outbound calls.</li><li>Make outbound calls to potential customers using provided leads</li><li>Explain ACA health insurance benefits in a simple and clear manner</li><li>Identify customer eligibility based on income, household size, and age</li><li>Handle objections professionally and manage different customer behaviors (including screamers)</li><li>Follow DNC (Do Not Call) and TCPA compliance procedures</li><li>Accurately collect and document customer information in CRM</li><li>Transfer qualified and interested customers to the Verifier or Enrollment team</li><li>Maintain call quality, conversion targets, and compliance standards</li></ul>Requirements for the job:<ul><li>Fluent English speaking and writing skills required. (Preferably British English)</li><li>A minimum of 02 years Call Center experience.</li><li>People with previous experience of a ACA/MEDICARE Campaign will be preferred.</li><li>Excellent skills in Customer Management.</li><li>Ability to multi-task and problem solving approach.</li><li>Shift timings are mostly night shifts</li></ul>Positions:<ul><li>Customer Service Representative (CSR)</li></ul>Campaign:<ul><li>ACA/MEDICARE</li></ul>Additional Information:<ul><li>Shift Timing: 7:00 PM &ndash; 4:45 AM.</li><li>Walk-in Interviews are encouraged(6:00 PM - 11:00 PM)</li></ul>Benefits:<ul><li>Daily,Weekly and Monthly bonuses on top of basic salary.</li></ul>Location:<ul><li>3rd Floor, Above Bank Alfalah, Saidpur Road,Block E, Asghar Mall Scheme, Rawalpindi </li></ul>Call / WhatsApp: 0332-0070580Pay: Rs35,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Sales Associate

We are hiring Customer Verification Officers for our ACA campaign. The role involves calling US customers to verify their information, confirm details, and ensure data accuracy. The ideal candidate should have basic English communication.Responsibilities:<ul><li>Make outbound calls to US customers for verification purposes</li><li>Confirm customer details (name, address, consent, etc.)</li><li>Ensure accuracy of customer information in records</li><li>Follow verification scripts and company guidelines</li><li>Maintain call logs and verification status</li><li>Meet daily call and quality targets</li><li>Report any incorrect or suspicious information to the supervisor</li></ul>Requirements:<ul><li>Basic English speaking and understanding</li><li>Fresh and experienced candidates can apply</li><li>Willing to work night shift (USA time zones)</li><li>Ability to follow scripts and instructions</li></ul>Benefits:<ul><li>Training and career development opportunities.</li><li>Supportive and professional work environment.</li></ul>Additional Information:<ul><li>Shift Timing: 7:00 PM &ndash; 4:45 AM.</li><li>Walk-in Interviews are encouraged(6:00 PM - 11:00 PM)</li></ul>Job Type: Full-timeLanguage:<ul><li>English (Required)</li><li>Location:</li><li>3rd Floor, Above Bank Alfalah, Saidpur Road,Block E, Asghar Mall Scheme, Rawalpindi</li></ul>Call / WhatsApp: 0332-0070580Pay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Service Desk Representative ACA (Night Shift)

biniTelecom

Job Description: We are seeking a detail-oriented Quality Assurance (QA) Executive to monitor and evaluate calls for ACA (Affordable Care Act) and Medicare campaigns. The QA Executive will be responsible for reviewing agent interactions, ensuring compliance with campaign guidelines, identifying areas of improvement, and maintaining high standards of customer service. The role involves monitoring inbound and outbound calls, providing constructive feedback to agents, maintaining QA reports, and supporting the team in achieving performance and compliance targets.Key Responsibilities:<ul><li>Monitor and evaluate inbound and outbound calls for ACA and Medicare campaigns.</li><li>Ensure compliance with campaign guidelines, federal regulations, and company policies.</li><li>Assess agent performance based on quality standards, call handling, and accuracy of information.</li><li>Provide feedback and coaching recommendations to agents and team leads.</li><li>Prepare daily, weekly, and monthly QA reports on agent performance.</li><li>Identify training needs and areas of improvement to enhance overall call quality.</li><li>Maintain accurate QA documentation and evaluation records.</li><li>Work closely with team leads and management to improve team performance.</li></ul>Requirements:<ul><li>Minimum 1 year of call center experience (healthcare campaigns preferred).</li><li>Prior QA or call monitoring experience is preferred.</li><li>Basic knowledge of ACA and Medicare campaigns.</li><li>Strong analytical, listening, and communication skills.</li><li>Ability to identify compliance issues and quality gaps.</li><li>Familiarity with CRM systems and call monitoring tools.</li><li>Strong attention to detail and reporting skills.</li><li>Ability to work in a fast-paced environment and support multiple teams.</li></ul>Pay: Rs50,000.00 - Rs100,000.00 per hourWork Location: In person

QA Executive for Medicare and ACA

Hiring: CSR &amp; Self Verifier Are you confident on calls and looking to grow your career in the BPO industry? Strive BPO (Pvt) Ltd. is hiring!Qualifications &amp; Skills:<ul><li>At least 6 months -1 years of experience in tele sales.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to use your judgement and make decisions.</li></ul>Positions:<ul><li>Customer Service Representative (CSR)</li><li>Self Verifier</li></ul>Campaign:<ul><li>ACA</li></ul>Additional Information:<ul><li>Shift Timing: 7:00 PM &ndash; 4:45 AM.</li><li>Walk-in Interviews are encouraged(6:00 PM - 11:00 PM)</li></ul>Benefits:<ul><li>Daily,Weekly and Monthly bonuses on top of basic salary.</li></ul>Location:<ul><li>3rd Floor, Above Bank Alfalah, Saidpur Road,Block E, Asghar Mall Scheme, Rawalpindi</li></ul>Call / WhatsApp: 0332-0070580Pay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

International Customer Sales Executive -CSR -ACA (Night Shift)

Explore 233+ Customer support agent in Rawalpindi this March. Find roles across top companies and apply now to boost your career.