customer service representative (csr) – medicare & aca

business development & sales support specialist

customer service representative (csr) – medicare & aca Jobs in Rawalpindi

customer sales representative Jobs in Rawalpindi

customer sales representative

customer support representative Jobs in Rawalpindi

customer support representative

business development & sales support specialist Jobs in Rawalpindi

call center agent (csr) Jobs in Rawalpindi

call center agent (csr)

customer support agent

Strive BPO LLP

NOTE: THIS ROLE IS BASED IN RAWALPINDI, AND IT IS A NIGHT SHIFT JOB (07:00 PM TO 05:00 AM), FRESH APPLICANTS CAN APPLY.Role DescriptionThis is a full-time on-site role for a Call Center Agent. The Call Center Agent will be responsible for providing customer support, ensuring customer satisfaction, and enhancing the overall customer experience. They will interact with customers via phone, email, and live chat, communicating with them about products, services, and resolving queries. The Call Center Agent will escalate issues to the management, follow up on customer inquiries, and maintain accurate customer records.Requirements<ul><li>Customer Service Representatives and Customer Support skills</li><li>Excellent communication and active listening skills</li><li>Positive attitude and problem-solving skills</li><li>Experience in a customer service role is preferred</li><li>High school diploma or equivalent, with a focus in Business Administration or related field</li></ul>Contact US:WhatsApp : +92 332 0070580Job Types: Full-time, FresherWork Location: In personJob Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Sales Representative (CSR)

Prime BPO5

Job DescriptionWe are looking for a motivated Call Center Agent to handle inbound and outbound calls for our USA-based clients. The ideal candidate should have good English communication skills and a customer-friendly attitude.Responsibilities<ul><li>Handle inbound and outbound calls with US customers</li><li>Provide information about products/services</li><li>Resolve customer queries and complaints politely</li><li>Maintain call records and customer details</li><li>Meet daily/weekly call targets</li><li>Follow company call scripts and policies</li></ul>Requirements<ul><li>Basic English speaking and understanding</li><li>Fresh candidates and experienced both welcome</li><li>Willing to work night shifts (USA time)</li><li>Basic computer knowledge</li><li>Good listening and communication skills</li><li>Ability to work in a team</li></ul>Benefits<ul><li>Fixed salary + performance-based bonuses</li><li>Paid training</li><li>Friendly working environment</li><li>Career growth opportunities</li></ul>Optional Skills (Nice to Have)<ul><li>Good English Speaking</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs75,000.00 per monthWork Location: In person

Fresh Graduates-Call Center

Strive BPO

We are hiring a Customer Service Representative (CSR) for our Medicare &amp; ACA campaign.Responsibilities:<ul><li>Handle outbound calls related to Medicare &amp; ACA</li><li>Assist customers with basic inquiries and eligibility questions</li><li>Transfer calls to licensed agents when required</li><li>Maintain call quality, compliance, and accurate records</li></ul>Requirements:<ul><li>Good English communication skills</li><li>Call center or healthcare experience (min: 6 months preferred)</li><li>Ability to work night shifts</li></ul>Location: On-site Shift: Night Shift(7:00pm-4:45am)Job Type: Full-timeAbility to commute/relocate:<ul><li>Rawalpindi Satellite Town: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Do you have a minimum of 6 months of experience in a call center?</li></ul>Location:<ul><li>Rawalpindi Satellite Town (Required)</li></ul>Work Location: In person<ul><li>3rd Floor, Above Bank Alfalah, Saidpur Road,Block E, Asghar Mall Scheme, Rawalpindi</li></ul>How to Apply: Call / WhatsApp: 0332-0070580Job Type: Full-timePay: Rs35,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Service Representative (CSR) – Medicare & ACA

biniTelecom

We are hiring a Customer Service Representative (CSR) for our Medicare &amp; ACA campaign.Responsibilities:<ul><li>Handle inbound/outbound calls related to Medicare &amp; ACA</li><li>Assist customers with basic inquiries and eligibility questions</li><li>Transfer calls to licensed agents when required</li><li>Maintain call quality, compliance, and accurate records</li></ul>Requirements:<ul><li>Good English communication skills</li><li>Call center or healthcare experience (min: 6 months preferred)</li><li>Ability to work night shifts</li></ul>Location: On-site Shift: Night ShiftJob Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthAbility to commute/relocate:<ul><li>Rawalpindi Satellite Town: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Do you have a minimum of 6 months of experience in a call center?</li></ul>Location:<ul><li>Rawalpindi Satellite Town (Required)</li></ul>Work Location: In person

CSG Architecture

Location: On-site (Full-time) &mdash; CSG Info Tech Office, Phase 7, Bahria Town, IslamabadReporting To: Project DirectorSalary Package: PKR 300,000 to PKR 500,000 per month.Role Purpose:We need a hands-on Senior Technical Project Manager who can lead end-to-end delivery of our enterprise transformation program, including:<ul><li>Microsoft Dynamics 365 Business Central (BC) customization + new modules,</li><li>Primavera (P6) integration with Business Central integration via APIs, and</li><li>A complete AI Agents program:</li></ul>&middot; Module AI Agents (one per BC module) trained on best practices + international standards and embedded to guide users step-by-step.&middot; A Master AI Agent with three capabilities:a) Horizon scanning + strategic planning (research &rarr; reports &rarr; long-term strategy)b) Market research + market plan generation (niche, customer base, buying power, competition, GTM plan)c) AI Voice Sales Agent (high-volume outbound calling capability) designed and governed with legal/ethical controls.This role owns both delivery leadership and technical governance (architecture reviews, CI/CD, integration quality, AI safety/compliance, and operational readiness).Key Responsibilities:1) Program &amp; Project Delivery Leadership (ERP + Integration + AI)<ul><li>Own the Project Execution Plan (PEP): scope baseline, schedule, resource/capacity plan, quality plan, risk plan, and communications plan.</li><li>Run the full delivery cadence: sprint planning, daily stand-ups, sprint reviews, retrospectives, and milestone gate meetings.</li><li>Manage and report scope/schedule/effort, RAID, dependencies, and change control to ensure predictable delivery.</li><li>Establish governance for multi-stream delivery (BC modules, Primavera integration, AI agents) including release train planning and cutover strategy.</li><li>Coordinate stakeholders (Project Director, Technical Supervisor/Lead, developers, QA, business users, external vendors).</li></ul>2) Azure DevOps Platform Ownership (End-to-End)<ul><li>Configure and administer Azure DevOps Projects:</li><li>Azure Boards: Epics/Features/Stories/Tasks/Bugs hierarchy, workflows, fields, dashboards, delivery plans, queries, and reporting.</li><li>Azure Repos: branching strategy, PR policies, code review rules, repo governance.</li><li>Azure Pipelines: CI/CD pipelines, release workflows, environment approvals, secrets management, rollback strategy.</li><li>Other Tools: Such as MS Fabric and Testing Tools etc.</li><li>Enforce &ldquo;ways of working&rdquo; discipline:</li><li>No work without work items</li><li>Estimation rules and sprint planning discipline</li><li>Daily updates of remaining work</li><li>Strong Definition of Done (DoD) and acceptance criteria at story/feature level</li></ul>3) Primavera integration with Business Central Integration (API Program Leadership)<ul><li>Lead and supervise the full integration lifecycle:</li><li>Requirements, integration architecture, mapping, API design, error handling, performance targets, security design, and documentation.</li></ul><ul><li>Ensure robust integration patterns:</li><li>Authentication/authorization (e.g., OAuth2/Azure AD), role-based access, audit logs</li><li>Retry logic, idempotency, reconciliation, monitoring/alerts</li><li>Manage integration testing: SIT/UAT, data validation, edge cases, cutover/go-live readiness.</li><li>Coordinate any middleware approach (e.g., Azure Functions/Logic Apps/Service Bus/API Management) as needed for reliable orchestration.</li></ul>4) AI Agents Program Leadership (Module Agents + Master Agent)A) Module AI Agents (one per module)<ul><li>Define a repeatable blueprint for module agents:</li><li>Knowledge scope (policies, SOPs, best practices, international standards)</li><li>User guidance flows (how-to, validations, coaching, checklists)</li><li>Access control by role (who can ask/see what)</li><li>Supervise technical approach (RAG, knowledge base governance, content updates, agent evaluations).</li><li>Ensure each module agent delivers:</li><li>Accurate operational guidance aligned to approved SOPs</li><li>Traceable sources/knowledge references (internal docs)</li><li>Feedback loop for continuous improvement</li></ul>B) Master AI Agent (3-level capability)<ul><li>Horizon scanning for long-term strategy</li><li>Build research workflows and reporting templates</li><li>Produce structured outputs: trends, risks, opportunities, scenarios, strategic initiatives and roadmap</li></ul><ul><li>Market research for market plan</li><li>Research niche, segmentation, customer base, pricing, competitor landscape, channels, GTM plan</li><li>Convert findings into a clear marketing plan (positioning, funnel, budget logic, KPIs)</li><li>AI voice sales agent</li><li>Lead design and governance for outbound calling capability at scale</li><li>Implement controls: consent, DNC compliance, call recording policy, escalation to human, QA sampling, and script/version control</li><li>Define KPIs: connect rate, qualification rate, conversion rate, compliance rate, and customer satisfaction</li></ul>5) Quality, Security, and Engineering Governance<ul><li>Partner with the Technical Supervisor/Lead to enforce:</li><li>PR discipline, code quality gates, branching policy, peer reviews</li><li>Automated testing where feasible; structured manual testing where needed</li><li>Defect lifecycle management, regression control, release readiness</li><li>Track engineering metrics: defect trends, rework ratio, lead/cycle time, deployment success rate, change failure rate.</li><li>Ensure security and compliance basics across ERP + integrations + AI:</li><li>Secrets management, least-privilege access, audit logs, data protection, and environment controls.</li></ul>6) Collaboration &amp; Documentation Governance (Teams + SharePoint/OneDrive)<ul><li>Configure Azure DevOps with Teams integration (alerts for work items/PRs/ builds/releases) and Time Doctor etc.</li><li>Build a structured SharePoint/Teams documentation system for:</li><li>PEP, BRDs/FRDs, designs, test artifacts, change requests, training, cutover/go-live checklists.</li><li>Implement SharePoint/OneDrive approvals for governance gates (requirements/design/UAT/go-live).</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science / Software Engineering (or equivalent experience).</li><li>8+ years in software delivery, including 3+ years as Technical PM / Scrum Master / Delivery Lead / TPM.</li><li>Proven delivery experience of enterprise applications (ERP/CRM/large-scale business systems).</li><li>Strong hands-on experience with Azure DevOps (Boards, Repos, Pipelines).</li><li>Strong understanding of Agile/Scrum + Hybrid governance (waterfall gates + sprint execution).</li><li>Excellent communication, reporting, stakeholder management, and team leadership skills.</li></ul>Must-Have Technical Skills<ul><li>.NET / C# understanding (able to review code and unblock engineers).</li><li>Azure fundamentals: App Services/Functions, Key Vault, Storage, Azure SQL (working knowledge).</li><li>API integrations: REST, authentication, webhooks, error handling, logging/monitoring.</li><li>SQL: query ability + performance basics.</li><li>Git branching strategies + PR best practices + CI/CD concepts.</li></ul>Preferred / High-Value Experience<ul><li>Dynamics 365 Business Central: AL language, extensions, BC APIs, permissions, environments.</li><li>Primavera P6 integration: experience with P6 APIs (EPPM/REST) and schedule/cost/resource data mapping.</li><li>Azure Integration Services: API Management, Service Bus, Logic Apps, Functions (or equivalent).</li><li>Power BI for executive dashboards and delivery reporting.</li><li>Test management: SIT/UAT planning, release readiness, production cutovers.</li></ul>AI / Agent Expertise (Preferred)<ul><li>Experience managing delivery of AI assistants/agents in enterprise settings:</li><li>Knowledge base governance, evaluation/testing, prompt/version control, role-based access.</li><li>Familiarity with agent orchestration patterns (multi-agent workflows, tool/function calling).</li><li>Understanding of RAG architecture (Azure OpenAI + Azure AI Search or equivalent) and secure integration into ERP modules.</li></ul>Key Deliverables / Success Measures (KPIs)<ul><li>PEP established and maintained; cadence running consistently.</li><li>Reliable forecasting and visibility via Azure DevOps dashboards and reports.</li><li>Stable CI/CD pipelines with controlled releases and reduced deployment risk.</li><li>Successful Primavera &harr; BC integration: accurate data flow, monitoring, auditability, and low defect rate.</li><li>Deployment of module AI agents with measurable improvement in user adoption, process compliance, and reduced support load.</li><li>Master AI agent producing usable strategy/market outputs on a repeatable schedule.</li><li>AI voice agent delivered with compliance controls, QA process, and conversion KPIs.</li></ul>Working Model<ul><li>Full-time, on-site (Islamabad office) with direct coordination across developers, QA, business users, and leadership.</li></ul>May coordinate/work with external vendors/consultants/developers as required, but remains accountable for delivery outcomes.Job Type: Full-timePay: Rs300,000.00 - Rs500,000.00 per monthWork Location: In person

Senior Technical Project Manager (Software Engineering Background)

Hirely Consultants

<ul><li>On-site Job &ndash; Bahria Town, Rawalpindi</li><li>Night Shift</li></ul>We are hiring CSR Agents for our Bahria Town Office.Requirements:<ul><li>Good English communication skills</li><li>Bachelor's degree in any relevant field.</li><li>Confident and target-driven</li></ul>Offer:<ul><li>Competitive basic salary</li><li>High commissions &amp; performance bonuses</li></ul>Job Type: Full-timePay: From Rs50,000.00 per monthWork Location: In person

Customer Support Representative

Explore 194+ Customer support agent in Rawalpindi this March. Find roles across top companies and apply now to boost your career.

194 customer support agent jobs In Rawalpindi

Customer Sales Representative (CSR)

Fresh Graduates-Call Center

Fresh Graduates-Call Center

Customer Service Representative (CSR) – Medicare & ACA

Customer Service Representative (CSR) – Medicare & ACA

Senior Technical Project Manager (Software Engineering Background)

Customer Support Representative