customer service representative Jobs in Cairo

customer service representative

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customer service specialist Jobs in Cairo

customer service specialist

sales support specialist

call center specialist

customer support associate

PepsiCo

<div>
 
 Overview
 
 
 
 This role is responsible for supporting GCC Supply Chain team with general customer service administration, order management and order fulfilment and execution support. It will require a collaboration with all departments supporting SC in terms of solving daily order issues and implementing business actions. The vital link between retailers, our distribution network and wider Customer Services Team for day-to-day orders and delivery process &amp; ultimately to make sure our customers' get the products &amp; service they need.
 
 
 
 Responsibilities
 
 
 
 
 Order Management &amp; Order Fulfilment:
 
 
 
 <ul>
 <li>
 Process customer orders: EDI, Open text and manual, samples, LC, interco and export
 </li>
 <li>
 Deal with customer queries - Deliveries / shortages / CC / Transport / commercial / finance/ traffic planning / 3PL
 </li>
 <li>
 Failure management - re process, cancel and comms to customers, transport and CC
 </li>
 <li>
 Respond to issues/queries from a number of sources (Phone, emails 24/7 int and ext, Teams &amp; Zoom chats)
 </li>
 <li>
 End of day reports to make sure all orders are clean
 </li>
 <li>
 Book in deliveries through separate customer portals or phone customer Goods In or by emails then input into SAP
 </li>
 <li>
 Order cleansing
 </li>
 <li>
 Managing exceptions within our network - dealing with internal operational issues and advising our customers (Internal &amp; external)
 </li>
 <li>
 Training and on boarding of new associates
 </li>
 <li>
 Manage returns and refusals:
 </li>
 <li>
 Create return delivery and inform sending WH and 3PL about pick up order
 </li>
 <li>
 Align on issue resolution with customer
 </li>
 <li>
 Receive notification about return delivery from customer/sales (in rare cases &ndash; only large quantity errors, health issues, damages etc.)
 
 
 </li>
 </ul>
 
 Other activities:
 
 
 
 <ul>
 <li>
 Daily problem solving in order processing
 </li>
 <li>
 Coordination between departments (in person, by phone, zoom meetings, email)
 
 
 </li>
 </ul>
 
 People Responsibilities
 
 
 
 <ul>
 <li>
 Support Customer Support team with all initiatives to improve GBS service offerings
 </li>
 <li>
 Support relationship management with key stakeholders within BU supply chain
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Excellent spoken and written English language knowledge
 </li>
 <li>
 University degree
 </li>
 <li>
 Previous exposure to similar role is a plus
 
 
 </li>
 </ul>
 
 Abilities:
 
 
 
 <ul>
 <li>
 Highly effective customer service skills to build and maintain very good working relationships with internal and external customers.
 </li>
 <li>
 Excellent attention to detail with data entry and order processing experience.
 </li>
 <li>
 Proficient in IT technology with good knowledge of Microsoft Office Excel.
 </li>
 <li>
 Ideally good knowledge of order-take systems or SAP, or have the ability to learn and adapt to bespoke systems and processes.
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Systematic, disciplined and analytical approach to problem solving.
 </li>
 <li>
 Demonstrate ability to work against daily deadlines with the ability to plan and prioritise own workload.
 </li>
 <li>
 Displays responsible and ethical behaviour towards customers, suppliers and others in the organisation.
 </li>
 </ul>
</div>

SC Customer Interaction Sr. Associate

QNB Egypt

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 
 Act as a primary contact point for QNB clients/nonclients. Answer incoming calls received, respond to inquiries, manage complaints, identify significant customer service problems, and provide general information.
 
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 
 1.Handle all customer inquiries &amp; requests.
 
 
 
 
 2. Identify and escalate issues to Team Leader
 
 
 
 
 3. Provide product and service information to clients. Cross sell products and services to clients &amp; nonclients according to Contact Center processes and set the needed appointments with concerned Network.
 
 
 
 
 4. Document all call information on the relevant systems.
 
 
 
 
 5. Send all customer inquiries, requests, appointments, &amp; referrals to the network &amp; related head office departments.
 
 
 
 
 6. Determine customers&rsquo; needs and achieve customer satisfaction.
 
 
 
 
 7. Answer &amp; process clients&rsquo; inquiries, requests &amp; complaints received according to Contact Center processes.
 
 
 
 
 8. Suggest ideas to enhance the service level offered to the clients.
 
 
 
 
 9. Handle campaigns if availability of queuing needs, for example (covering shortage, crisis, huge campaign, etc&hellip;.).
 
 
 
 
 10. Replace the Customer Service Team Leader in case of unavailability.
 
 
 
 
 11. Assist the Customer Service Team Leader in providing guidance &amp; advice to the team members.
 
 
 
 
 12. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.
 
 
 
 
 13. Adhere to QNB policies &amp; procedures in order to guarantee that QNB business is conducted in compliance with Local Laws, Internal Rules &amp; Regulations, as well as International Standards.
 
 
 
 
 
 
 
 Education:
 
 
 
 
 
 
 
 Bachelor&rsquo;s Degree in marketing, Business Administration or Commerce
 
 
 
 
 
 
 
 Experience:
 
 
 
 
 
 <ul>
 <li>
 
 0-2 years of experience in the related field .
 
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 
 
 
 <ul>
 <li>
 
 Handling Skills and Customer Oriented Attitude
 
 </li>
 <li>
 
 Excellent Interpersonal &amp; selling skills
 
 </li>
 <li>
 
 High communication skills, especially verbal
 
 </li>
 <li>
 
 Ability to work under pressure &amp; shifts basis
 
 </li>
 <li>
 
 Good knowledge of computer and telephony Environment
 
 </li>
 <li>
 
 Fluency in Arabic and English written/spoken
 
 </li>
 </ul>
 
 
</div>

Digibank Outsource

<div>
 
 About the job
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 
 Act as a primary contact point for QNB clients/nonclients. Answer incoming calls received, respond to inquiries, manage complaints, identify significant customer service problems, and provide general information.
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 1.Handle all customer inquiries &amp; requests.
 
 
 2. Identify and escalate issues to Team Leader
 
 
 3. Provide product and service information to clients. Cross sell products and services to clients &amp; nonclients according to Contact Center processes and set the needed appointments with concerned Network.
 
 
 4. Document all call information on the relevant systems.
 
 
 5. Send all customer inquiries, requests, appointments, &amp; referrals to the network &amp; related head office departments.
 
 
 6. Determine customers&rsquo; needs and achieve customer satisfaction.
 
 
 7. Answer &amp; process clients&rsquo; inquiries, requests &amp; complaints received according to Contact Center processes.
 
 
 8. Suggest ideas to enhance the service level offered to the clients.
 
 
 9. Handle campaigns if availability of queuing needs, for example (covering shortage, crisis, huge campaign, etc&hellip;.).
 
 
 10. Replace the Customer Service Team Leader in case of unavailability.
 
 
 11. Assist the Customer Service Team Leader in providing guidance &amp; advice to the team members.
 
 
 12. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.
 
 
 13. Adhere to QNB policies &amp; procedures in order to guarantee that QNB business is conducted in compliance with Local Laws, Internal Rules &amp; Regulations, as well as International Standards.
 
 
 
 
 
 
 Education
 
 :
 
 
 
 
 
 Bachelor&rsquo;s Degree in marketing, Business Administration or Commerce
 
 
 
 
 
 
 Experience:
 
 
 
 
 
 <ul>
 <li>
 0-2 years of experience in the related field .
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 
 
 
 <ul>
 <li>
 Handling Skills and Customer Oriented Attitude
 </li>
 <li>
 Excellent Interpersonal &amp; selling skills
 </li>
 <li>
 High communication skills, especially verbal
 </li>
 <li>
 Ability to work under pressure &amp; shifts basis
 </li>
 <li>
 Good knowledge of computer and telephony Environment
 </li>
 <li>
 Fluency in Arabic and English written/spoken
 </li>
 </ul>
 
 
</div>

Outsource - Sales & Call Center Representative

Breadfast

<div>
 
 
 Role Objectives:
 
 
 
 The Senior Associate Program Manager facilitates collaboration among teams to resolve challenges promptly, analyzing customer feedback for areas of improvement and driving continuous enhancement initiatives. They lead cross-functional projects, utilizing data insights, piloting new initiatives, and ensuring regular updates to stakeholders. Additionally, they possess the capability to manage end-to-end project lifecycles effectively, from planning to delivery of results.
 
 
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 <ul>
 <li>
 Coordinate between different teams to identify and solve business challenges in high quality and timely manner
 </li>
 <li>
 Analyze customer reports and reviews to identify key areas of improvement to the overall customer experience
 </li>
 <li>
 Look for continuous improvement opportunities
 </li>
 <li>
 Report updates regularly to each project&rsquo;s stakeholders
 </li>
 <li>
 Pilot and own new initiatives that transform our operations and improve the service we provide
 </li>
 <li>
 &bull; Lead cross-functional projects using insights based on data
 </li>
 <li>
 Ability to lead end-to-end projects (from planning the project to delivering results).
 </li>
 </ul>
 
 
 
 
 
 REQUIRED EDUCATION, KNOWLEDGE, AND SKILLS:
 
 
 
 
 
 <ul>
 <li>
 3+ years of experience in a relevant field
 </li>
 <li>
 Ability to understand the operational performance, anticipate issues, and quickly understand &amp; support in solving them when they arise
 </li>
 <li>
 Process-orientation
 </li>
 <li>
 Passion for data analysis and the ability to drive quality improvement
 </li>
 <li>
 Customer centricity
 </li>
 <li>
 Strong communication and ability to drive discussions and keep focus
 </li>
 <li>
 Exceptional written and verbal communication skills
 </li>
 <li>
 Bias for action
 </li>
 <li>
 Self-motivation &amp; natural curiosity. You excel at independently discovering solutions to complex problems
 </li>
 <li>
 Passion for learning how things work and you&rsquo;re always looking for ways to innovate
 </li>
 <li>
 Previous experience in Project Management is preferred.
 </li>
 </ul>
 
 
</div>

Senior Associate Program Manager

ZainTECH

<div>
 The Service Desk Team Lead is responsible for leading the Level 1 support function, ensuring efficient and high-quality delivery of first-line support across public and private cloud environments. This role combines hands-on operational oversight with team leadership to ensure effective incident management, proactive monitoring, and timely escalation. The position plays a critical role in maintaining service excellence, driving SLA adherence, and continuously improving support processes and team capabilities.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead, manage, and develop a team of L1 cloud support engineers, fostering a high-performance and customer-focused culture
 </li>
 <li>
 Own day-to-day service desk operations, ensuring effective handling of incidents, service requests, and system alerts
 </li>
 <li>
 Ensure continuous monitoring and proactive identification of issues across cloud infrastructure and services
 </li>
 <li>
 Provide guidance on initial troubleshooting across compute, storage, networking, access, and availability issues
 </li>
 <li>
 Act as the primary escalation point for L1, ensuring timely resolution or escalation to L2 and L3 teams
 </li>
 <li>
 Drive adherence to SLAs, KPIs, and operational targets, with regular performance tracking and reporting
 </li>
 <li>
 Plan and manage shift schedules to ensure optimal coverage, including 24/7 operations where required
 </li>
 <li>
 Ensure high standards of ticket quality, documentation, and knowledge base management
 </li>
 <li>
 Enforce ITIL-aligned processes across incident, problem, and change management
 </li>
 <li>
 Lead team meetings, performance reviews, and training initiatives to continuously upskill the team
 </li>
 <li>
 Collaborate with cloud engineering, security, and operations teams to ensure seamless service delivery
 </li>
 <li>
 Identify and implement process improvements, automation opportunities, and service enhancements
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 5+ years of experience in IT or cloud support environments
 </li>
 <li>
 2-3 years of experience in a supervisory or team lead capacity
 </li>
 <li>
 Relevant cloud certifications (AWS, Azure, or equivalent - Foundation/Associate level preferred)
 </li>
 <li>
 ITIL Foundation certification (preferred)
 </li>
 <li>
 Working knowledge of public cloud platforms (AWS, Azure, OCI)
 </li>
 <li>
 Understanding of private cloud and virtualization technologies (e.g., VMware, OpenStack, Hyper-V)
 </li>
 <li>
 Familiarity with monitoring, alerting, and observability tools
 </li>
 <li>
 Solid understanding of networking fundamentals (DNS, TCP/IP, firewalls, load balancing)
 </li>
 <li>
 Basic administration of Linux and/or Windows environments
 </li>
 <li>
 Experience with ITSM / ticketing platforms (e.g., ServiceNow, Jira, Remedy)
 </li>
 <li>
 Knowledge of ITIL principles and service management best practices
 </li>
 </ul>
</div>

Service Desk Team Lead

dubizzle Egypt

<div>
 dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 Join dubizzle as a Sales Account Associate and jumpstart your career! As a recent graduate from a top tier university, you'll closely with experienced sales leaders and identify new business opportunities, nurture customer relationships, and drive sales growth. Gain hands-on experience, hit targets, and be part of dubizzle's exciting journey!"
 
 
 
 In this role, you will:
 
 
 
 <ul>
 <li>
 Communicate effectively to manage clients' expectations and ensure they receive a great dubizzle experience
 </li>
 <li>
 Achieve monthly (Targets renewal and acquisition with consistency)
 </li>
 <li>
 Become an expert on the Egyptian Real Estate market through combining the on-ground insights with dubizzle high level overview and data
 </li>
 <li>
 Increase our market share by selling our products to new customers
 </li>
 <li>
 Manage and arrange meetings with clients for acquisition, renewals, upgrade
 </li>
 <li>
 Increase our client satisfaction by performing account management services with them
 </li>
 <li>
 Regularly update reporting dashboard to reflect all sales activities
 </li>
 <li>
 Liaise with Finance, Customer Support, legal and Marketing department for any sales-related or client-related issues
 </li>
 <li>
 Collect market insights and keep up to date with laws and local development news
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in marketing, sales, business, or a related field.
 </li>
 <li>
 Strong written and spoken English communication skills.
 </li>
 <li>
 Eager to learn, highly motivated, and committed to achieving targets.
 </li>
 <li>
 Comfortable making calls and reaching out to potential clients (training will be provided).
 </li>
 <li>
 Basic understanding of the real estate market in Egypt is a plus, but not mandatory.
 </li>
 <li>
 Interest in tech, e-commerce, and digital platforms (e.g., Facebook, marketplace tools, PropTech).
 </li>
 <li>
 Strong interpersonal, negotiation, time management, and presentation skills.
 </li>
 <li>
 Curious and proactive in generating leads and building relationships.
 </li>
 <li>
 Positive, flexible, presentable, and a team player.
 </li>
 <li>
 Growth-oriented mindset with a "plug-and-play" attitude &mdash; ready to learn and take on new challenges
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #Egyptdubizzle
</div>

Sales Account Associate - Property

PwC Middle East

<div>
 
 About Us
 
 
 
 With offices in 152 countries and nearly 328,000 professionals, we are one of the world&rsquo;s leading professional services networks, helping organisations and individuals create lasting value through Assurance, Tax and Advisory services. For over 40 years, we have contributed to the Middle East&rsquo;s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region&rsquo;s future.
 
 
 
 Line Of Service Overview
 
 
 
 Internal Firm Services (IFS) is the trusted foundation of PwC, delivering innovative managed services and operational capabilities that enable our clients&rsquo; evolving needs. A career in IFS offers diverse opportunities across Human Capital, Finance, Technology, Clients &amp; Markets, Marketing &amp; Communications, Risk &amp; Quality, Partner Development, Office Management, and Managed Services. We don&rsquo;t just support the business&mdash;we shape it, driving strategies and initiatives that power growth and transformation across PwC Middle East.
 
 
 
 Business Unit Overview
 
 
 
 Office Management at PwC Middle East ensures our offices operate seamlessly and deliver an exceptional experience for both our people and clients. This function manages facilities, workplace services, and day-to-day operational support across the region&mdash;creating environments that foster collaboration, productivity, and well-being. Through meticulous coordination, responsive assistance, and a commitment to excellence, we enable smooth operations and a professional setting that reflects PwC&rsquo;s values and purpose.
 
 
 
 How You&rsquo;ll Contribute
 
 
 
 As a Receptionist - Associate , you&rsquo;ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:
 
 
 Financial
 
 
 <ul>
 <li>
 Adhere to the allocated budget for the administrative function of the office
 
 
 </li>
 </ul>
 Customer
 
 
 <ul>
 <li>
 Greet visitors and make sure all callers and visitors are dealt with promptly, courteously and accurately
 </li>
 <li>
 Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if
 </li>
 <li>
 relevant.
 
 
 </li>
 </ul>
 Internal Process
 
 
 <ul>
 <li>
 Operate the switchboard
 </li>
 <li>
 Screen and route incoming telephone calls, take messages, and answer incoming queries
 </li>
 <li>
 Maintain visitor and caller logs
 </li>
 <li>
 Receive deliveries and coordinate outside delivery/courier services with the help of Office administrators
 </li>
 <li>
 Answer queries from visitors and callers, and refers them to the appropriate person
 </li>
 <li>
 Perform general maintenance of the reception area
 </li>
 <li>
 Manage incoming and outgoing faxes (may be performed by Office Administrators in certain locations)
 </li>
 <li>
 Ensure mail and faxes are distributed to the appropriate person accurately and in a timely manner (may be performed by Office Administrators in certain locations)
 </li>
 <li>
 Book meeting rooms and collaborative space and maintain tidiness (may be performed directly online in certain locations)
 </li>
 <li>
 Monitor the floors &ndash; meeting rooms and Partner Offices. Carry out regular checks of all areas including meeting rooms, partner offices,
 </li>
 <li>
 and lobby area to ensure all areas are clean &amp; tidy.
 </li>
 <li>
 Develop good relationships with staff, partners and other service partners to ensure optimum service provision whilst providing an
 </li>
 <li>
 interface to all office management services.
 </li>
 <li>
 Take responsibility for ensuring that the firm's available workspaces are utilized to their full potential on the relevant floor.
 </li>
 <li>
 Provide professional service and support to all internal stakeholders.
 </li>
 <li>
 Provide operational support to colleagues to ensure service levels are maintained during peak periods.
 </li>
 <li>
 Support office manager in events planning and organization
 </li>
 <li>
 Act in accordance with regulations
 </li>
 <li>
 Perform other administrative duties as required
 
 
 </li>
 </ul>
 Learning and Growth
 
 
 <ul>
 <li>
 Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met
 </li>
 <li>
 Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Bring
 
 
 
 Education
 
 
 <ul>
 <li>
 High school certificate (equivalent) or Bachelor's degree Language
 </li>
 <li>
 Fluency in spoken and written English, proficiency in Arabic is an advantage,
 
 
 </li>
 </ul>
 Specific Skills
 
 
 <ul>
 <li>
 Experience with a professional services firm is an advantage
 
 
 </li>
 </ul>
 Knowledge and Skills
 
 
 <ul>
 <li>
 Strong customer service skills. Confident, enthusiastic and motivated to deliver great customer experience.
 </li>
 <li>
 Organized and able to prioritize activity.
 </li>
 <li>
 Excellent oral communication and interpersonal skills
 </li>
 <li>
 Ability to work under pressure and show initiative
 </li>
 <li>
 Attention to detail
 </li>
 <li>
 Strong team player. Flexible and adapting to different client needs.
 </li>
 <li>
 Must possess a warm, friendly and professional demeanor
 </li>
 <li>
 Literacy in Microsoft Office (Word, Excel, PowerPoint)
 
 
 </li>
 </ul>
 
 How You&rsquo;ll Make a Difference
 
 
 
 At PwC Midde East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.
 
 
 
 Why You&rsquo;ll Love Working at PwC
 
 
 
 At PwC Middle East, you&rsquo;ll find more than just a job - you&rsquo;ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You&rsquo;ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here. Discover more about Life at PwC Middle East.
</div>

Receptionist - Associate

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