customer service specialist Jobs in Cairo

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customer service representative Jobs in Cairo

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customer support consultant

The Luxury Closet

<div>
 
 About Us
 
 
 
 The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms and build a sustainable company that is loved and admired, and inspires the modern-day luxury consumer.
 
 
 Our aim is to unlock and curate the most valuable and exclusive closets from around the world.
 
 
 What do we offer?
 
 
 <ul>
 <li>
 A young, dynamic and forward-thinking environment
 </li>
 <li>
 Fast paced and very short decision times for changes
 </li>
 <li>
 A canvas for you to truly excel
 </li>
 <li>
 99% of uptime on sunshine
 
 
 </li>
 </ul>
 
 About The Role
 
 
 
 Customer Service associate will represent not just the customer service department but The Luxury Closet as a whole. In this key role, you will exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the greatest selection of luxury products and services with the world's best customer experience.
 
 
 
 Responsibilities
 
 
 
 The CS Associate will be responsible and accountable (but not limited) to the following roles and responsibilities:-
 
 
 <ul>
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 Managing all channels of Customer interaction, email, chat, phone
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 Identifying and assessing customers' needs to achieve satisfaction
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 Build sustainable relationships and trust with customer accounts through open and interactive communication
 </li>
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 Build sustainable relationships and engage customers by taking the extra mile and becoming a Consultant; help Customers make a decision and generate revenue for the Company
 </li>
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 Aim at converting general inquiries into a sale
 </li>
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 Aspire to bring customer delight in each and every interaction
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 Provide accurate, valid, and complete information by using the right methods/tools
 </li>
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 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
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 Keep records of customer interactions, process customer accounts, and file documents where applicable
 </li>
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 Follow communication procedures, guidelines, and policies
 </li>
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 Maintain positive and professional interaction with all the departments associated with the Customer Service department
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 1-3 years of Customer Service Experience in a BPO/ Hospitality or Luxury Retail.
 </li>
 <li>
 Excellent English and Arabic communication.
 </li>
 <li>
 Should be comfortable with 6 days workweek, night shifts
 </li>
 </ul>
</div>

Customer Service Executive - Egypt , Night Shift - Remote

Hero

<div>
 
 
 Company Description:
 
 
 
 
 Hero Baby
 
 is a trusted brand dedicated to providing high-quality, nutritious products for babies and young children. With a focus on health and well-being,
 
 Hero Baby
 
 offers a range of specially formulated food options, including various Milk Formulas, purees, cereals, and snacks, designed to support early development. Each product is carefully crafted using natural ingredients, ensuring that babies get the best start in life. Committed to safety and excellence, Hero Baby is a brand that parents can rely on to nurture their little ones&rsquo; growth with love and care.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time
 
 office-based role
 
 for a
 
 Customer Support Specialist
 
 at Hero Baby in Cairo, Egypt.
 
 
 
 
 
 
 JOB PURPOSE:
 
 
 
 Support the achievement of strategic organizational goals by ensuring optimal pharmacy coverage, resolving customer issues, monitoring SKU availability, and facilitating order initiation to maximize net sales and territory performance.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
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 Conduct daily outbound calls to pharmacies to ensure coverage and engagement targets are achieved.
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 Monitor SKU availability (BTM &amp; BTF), quantities, and average consumption levels.
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 Identify and report customer claims, ensuring timely follow-up and resolution.
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 Support pharmacies in order initiation and coordinate with distributors when needed.
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 Maintain accurate daily and weekly reports on calls, stock levels, and orders.
 </li>
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 Collaborate with field and internal teams to support territory performance and drive net sales.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Pharmacy, Veterinary Medicine, or Biotechnology
 
 .
 </li>
 <li>
 0&ndash;3 years of experience in pharmaceutical or nutritional sales.
 </li>
 <li>
 0&ndash;3 years of experience in call center or customer service roles.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Good command English language (spoken and written).
 </li>
 <li>
 Proficient in Microsoft Office programs.
 </li>
 </ul>
</div>

Customer Support Specialist

Conectys

<div>
 
 As a
 
 CS Representative
 
 , you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.
 
 
 
 
 
 You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.
 
 
 
 
 
 With over 3000 employees across 11 sites,
 
 Conectys
 
 is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers&rsquo; success our own success.
 
 
 
 
 
 
 Your responsibilities:
 
 
 <ul>
 <li>
 Support clients via live
 
 chat
 
 and
 
 email
 
 , ensuring a high-quality customer experience.
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 Provide accurate guidance by maintaining strong knowledge of the platform, products, and market conditions.
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 Manage and follow up on customer inquiries and complaints efficiently.
 </li>
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 Identify and escalate operational issues, discrepancies, or potential risks to management.
 </li>
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 Gather customer insights and contribute to process and service improvements.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What will make you successful in the role:
 
 
 
 
 
 
 Language requirements:
 
 <ul>
 <li>
 C1 level of English (written &amp; spoken).
 </li>
 </ul>
 
 Other requirements:
 
 <ul>
 <li>
 Previous experience in customer service or frontline support (live chat/email preferred).
 </li>
 <li>
 2+ years of relevant experience is a strong advantage.
 </li>
 <li>
 Experience in fintech, financial services, dispute resolution or crypto trading is a plus.
 </li>
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 Strong attention to detail with confidence working with numbers and data.
 </li>
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 Customer-focused, proactive team player with solid communication skills.
 </li>
 <li>
 Flexibility to work
 
 5-day rotating shifts
 
 , including weekends and public holidays (24/7 coverage).
 </li>
 </ul>
 
 
 
 
 
 Sounds good? Find out what you can get:
 
 
 <ul>
 <li>
 
 Innovative Environment:
 
 Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
 </li>
 <li>
 
 Career Development:
 
 Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
 </li>
 <li>
 
 Global Exposure:
 
 Support an international client base and collaborate with diverse teams.
 </li>
 <li>
 
 Competitive Package:
 
 Attractive compensation and benefits aligned with your experience and shift flexibility.
 </li>
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 Fresh start:
 
 A new project where your contributions are noticed.
 </li>
 <li>
 
 Developed Learning &amp; Development program
 
 to support your growth.
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 </ul>
 
 
 
 
 We take pride in our commitment to
 
 diversity and inclusion
 
 , believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.
 
 
 
</div>

Customer Support Representative with English – FinTech/Crypto Platform (Chat & Email)

Concentrix

<div>
 
 
 Concentrix
 
 is seeking dedicated
 
 Customer Service Representatives
 
 to join our team supporting a global leader in the
 
 Telecommunications industry
 
 . This is a fantastic opportunity for a motivated individual to gain experience in a fast-paced tech environment.
 
 No prior experience needed
 
 &mdash;we provide all the tools you need to succeed!
 
 
 
 
 
 
 Summary
 
 
 
 As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and resolving their inquiries with accuracy and empathy. You'll play a key role in building strong customer relationships and ensuring a positive banking experience.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Handle customer inquiries and complaints via phone, email, and live chat.
 </li>
 <li>
 Provide accurate information about our products and services.
 </li>
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 Troubleshoot and resolve customer issues efficiently.
 </li>
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 Maintain detailed and accurate records of customer interactions.
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 Collaborate with other departments to ensure customer needs are met.
 </li>
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 Adhere to all company policies and procedures.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 
 University graduate.
 
 </li>
 <li>
 
 English proficiency at a B2 level
 
 or higher.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Strong attention to detail and ability to multitask.
 </li>
 <li>
 Flexibility with rotational and night/overnight shifts.
 </li>
 </ul>
 
 
 
 
 
 What we offer
 
 
 <ul>
 <li>
 
 Competitive Compensation:
 
 We offer a competitive gross salary of up to 21,800 EGP + sales bonus.
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 <li>
 
 Comprehensive Benefits:
 
 Enjoy a robust benefits package that includes medical insurance with an annual coverage of up to 500,000 EGP and social insurance.
 </li>
 <li>
 
 Convenient Commute:
 
 We provide company-sponsored transportation with routes covering multiple key locations across Cairo.
 </li>
 <li>
 
 Career Advancement:
 
 Exceptional performance is recognized, with the opportunity for promotion after just six months of employment.
 </li>
 </ul>
 
 
 
 
 If you are a proactive and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply. Please submit your resume and a brief cover letter outlining your relevant experience.
 
 
 
 
 
 
 Job Type: Full-time
 
 
 <ul>
 <li>
 
 Location: New Cairo
 
 </li>
 </ul>
 
 
</div>

Telecom Customer Support Advisor

TikTok

<div>
 
 Responsibilities
 
 
 About the Team
 
 The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides an objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries.
 
 
 As part of the LIVE Platform Trust and Experience team, the Service Excellence team provides world-class service and experience for customers and creators.
 
 
 Roles &amp; Responsibilities
 
 - Act as the primary point of contact for Arabic-speaking customers, ensuring smooth communication and excellent service delivery.
 
 - Handle escalations from Arabic-speaking customers across CRM, email, phone, and chat channels, ensuring professionalism and empathy.
 
 - Translate, explain, and clarify complex processes or policies to Arabic-speaking customers to ensure full understanding.
 
 - Document Q&amp;A and solutions in both Arabic and English in the knowledge management tool for global team use.
 
 - Identify and resolve the root causes of escalated issues, with special focus on trends among Arabic-speaking customers.
 
 - Escalate high-risk or urgent cases involving Arabic-speaking customers to the appropriate authority promptly.
 
 - Partner with product, operations, and support teams to address recurring Arabic-language customer concerns and improve service processes.
 
 - Provide linguistic and cultural insights to help the team better serve Arabic-speaking markets.
 
 - Reduce repeat escalations by identifying ongoing issues and proposing process improvements for Arabic-speaking regions.
 
 - Deliver timely, accurate, and culturally sensitive responses to both internal and external escalations.
 
 - Adhere to service guidelines while ensuring accessibility and inclusivity for Arabic-speaking users.
 
 - Support business initiatives and ad-hoc projects, particularly those related to Arabic-language support and regional engagement.
 
 
 
 Qualifications
 
 
 Minimum Qualifications:
 
 - BA/BS degree or equivalent practical experience.
 
 - Proficiency in Arabic is essential, as you will be required to communicate with external customers in Arabic
 
 - Requires a minimum of 2 years' experience in a customer service environment.
 
 
 Preferred Qualifications:
 
 - Experienced working for live-streaming / user-generated content platforms is a plus.
 
 - Works comfortably with Microsoft Word and Excel.
 
 
 
 About TikTok
 
 
 TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.&ZeroWidthSpace;
 
 
 
 
 Why Join Us
 
 
 Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.&ZeroWidthSpace;
 
 We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
 
 &ZeroWidthSpace;
 
 Diversity &amp; Inclusion&ZeroWidthSpace;
 
 TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
</div>

TikTok LIVE - Global Customer Service Representative, Arabic Speaking

RED | Real Estate Domain

<div>
 
 
 Company Description
 
 
 
 RED provides a modern, data-driven approach to real estate, catering to buyers, developers, and sellers with a focus on areas like New Cairo, New Capital, Sheikh Zayed, October, North Coast, Ain Sokhna, and the Red Sea. The company integrates industry expertise, technology, and valuable services to ensure informed and seamless decision-making for clients. RED collaborates with a wide network of reputable developers such as Palm Hills, Sodic, Emaar, and Mountain View, offering both residential and commercial projects. The company's customer-centric approach uses first-hand expertise and statistics to deliver exceptional real estate experiences.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Property Consultant located in Cairo, Egypt. The Property Consultant will be responsible for identifying client requirements, providing personalized advice, and offering tailored property solutions. Daily tasks include managing sales activities, maintaining communication with clients, building strong customer relationships, and ensuring exceptional customer service. Additional responsibilities include staying updated on market trends and aligning with client goals to facilitate successful property transactions.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong skills in Consulting, providing well-informed and tailored real estate advice to clients
 </li>
 <li>
 Excellent Communication and interpersonal abilities to build trust and rapport with clients
 </li>
 <li>
 Customer Service expertise, ensuring a positive client experience throughout the property transaction process
 </li>
 <li>
 Proficiency in Sales techniques with a proven ability to meet and exceed targets
 </li>
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 Solid understanding of the Real Estate market, including trends and regulations
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 <li>
 Ability to work in a fast-paced environment and manage multiple client needs effectively
 </li>
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 Highly Presentable
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 <li>
 Previous experience in real estate sales is an advantage
 </li>
 </ul>
</div>

Property Consultant (Sales Real Estate)

Red Collaboration

<div>
 
 Company Description
 
 
 
 RED | Real Estate Domain offers a modern, data-driven approach to real estate, providing end-to-end services for buyers, developers, and sellers. Covering areas such as New Cairo, New Capital, Sheikh Zayed, October, North Coast, Ain Sokhna, and the Red Sea, RED ensures a customer-focused experience backed by expert advice, technology, and value-added services. With collaboration agreements with reputable developers like Palm Hills, Sodic, Emaar, and more, RED supports residential and commercial projects while helping clients make well-informed, efficient decisions.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Real Estate Property Consultant located in Cairo, Egypt. The consultant will manage client inquiries, conduct property tours, provide expert real estate advice, maintain strong relationships with clients, and assist in closing sales. The role also includes staying up-to-date with market trends and offering tailored solutions to meet client needs.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong skills in Consulting and Real Estate expertise
 </li>
 <li>
 Exceptional Communication and Customer Service abilities
 </li>
 <li>
 Proficiency in Sales and negotiation techniques
 </li>
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 Ability to understand market trends and client requirements
 </li>
 <li>
 Proven networking skills and a results-driven mindset
 </li>
 <li>
 Relevant experience in the real estate industry is preferred
 </li>
 <li>
 Fluency in English and Arabic is an advantage
 </li>
 <li>
 Bachelor's degree in Business Administration, Real Estate, or a related discipline
 </li>
 </ul>
</div>

Real Estate property consultant

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