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Gilbarco Veeder-Root

<div>
 
 
 JOB TITLE
 
 : CUSTOMER SERVICE CONSULTANT
 
 
 
 REPORTING TO
 
 : CUSTOMER SERVICE MANAGER
 
 
 
 
 
 
 PURPOSE OF POSITION
 
 
 
 The Customer Service Assistant is tasked with to drive all the back-office activities necessary to receive, to process and confirm customers&rsquo; orders timely, for any customers within the MEA region for any customer or distributor buying Solution driven products offered for the Retails and Fuelling Solutions Industry. The role has the objective to maximize the efficiency in order intake, end to end order management and revenue for the given period and to match customers&rsquo; delivery time expectation and to improve or enhance our customer&rsquo;s experience. He/She is also responsible to manage all outbound customs and trade issues and maintain all relevant customers&rsquo; data.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 <ul>
 <li>
 Full understanding of international trade requirements especially within the Middle East and Africa region
 </li>
 <li>
 Assessing and processing orders with factories and customers
 </li>
 <li>
 Evaluation of orders and get necessary approval like pricing, discount, shipping information, etc. before processing orders
 </li>
 <li>
 Logging of all orders and tracking details of shipments in Sales Force
 </li>
 <li>
 Co-ordinating with factories on production lead times and ensure order readiness
 </li>
 <li>
 Attend calls with all factories to understand production issues and discuss ways to improve delivery times
 </li>
 <li>
 Ensuring an appropriate order flow with the compliance to organizational policies
 </li>
 <li>
 Co-ordinating with the finance department to resolve invoice and pricing issues
 </li>
 <li>
 Monitoring and evaluation of all orders and sales processes as well as provide weekly reports to all customers
 </li>
 <li>
 Management of the communication with the sales department and customers
 </li>
 <li>
 Working with factory and customers for inspection processes to ensure smooth shipment
 </li>
 <li>
 Check the accuracy of the shipping documents and work pro-actively to avoid any issues during custom clearance
 </li>
 <li>
 File all documents on respective order folders and share the same with customers, sales, AR team when necessary
 </li>
 <li>
 Work with factory / customer on Letter of Credits and provide necessary inputs
 </li>
 <li>
 Co-ordinating with forwarders and customers on shipments deliveries
 </li>
 <li>
 Logging, monitoring and evaluation of all order issues
 </li>
 <li>
 Assistance to Sales teams in obtaining required proforma documents and related information as required
 </li>
 </ul>
 
 
 
 
 
 POSITION RELATIONSHIPS
 
 
 
 
 Internal
 
 
 <ul>
 <li>
 Head of Departments
 </li>
 <li>
 Key Accounts Managers
 </li>
 <li>
 Regional Sales Managers
 </li>
 <li>
 Finance team
 </li>
 </ul>
 
 
 External
 
 
 <ul>
 <li>
 Factories
 </li>
 <li>
 Suppliers
 </li>
 <li>
 Customers
 </li>
 <li>
 Freight agents
 </li>
 </ul>
 
 
 
 
 
 MEASURES OF PERFORMANCE
 
 
 
 Leading: Customer Retention, Customer Satisfaction
 
 
 Lagging: Revenue growth, On time response and delivery
 
 
 
 
 
 
 
 
 
 PERSONAL QUALIFICATIONS &amp; EXPERIENCE
 
 
 
 
 Experience/Knowledge
 
 
 
 
 Required
 
 
 <ul>
 <li>
 5-year customer service experience
 </li>
 <li>
 Experience in Order Management
 </li>
 <li>
 Experience in Logistics and Supply Chain
 </li>
 <li>
 Experience in International Trade
 </li>
 <li>
 Knowledge of import/export carriers and customs matters.
 </li>
 </ul>
 
 
 
 Preferred
 
 
 
 <ul>
 <li>
 Customer service experience in a similar industry
 </li>
 <li>
 Order Management experience in a s similar industry
 </li>
 <li>
 Further studies to include Logistics and supply chain.
 </li>
 <li>
 Further knowledge to include International Trade
 </li>
 <li>
 Experience on Sales Force an advantage
 </li>
 </ul>
 
 
 
 
 
 Specific Skills
 
 
 <ul>
 <li>
 Strong Excel dashboard and visual presentation skills
 </li>
 <li>
 Significant attention to detail
 </li>
 <li>
 Problem solving and decision-making skills.
 </li>
 <li>
 Strong interpersonal and communication skills (Verbal &amp; Written)
 </li>
 <li>
 Strong teamwork attitude
 </li>
 <li>
 Fuel Retail industry knowledge and experience
 </li>
 <li>
 Extensive knowledge of internal MRP processes and infrastructure
 </li>
 </ul>
 
 
 
 
 
 Language Proficiency
 
 
 <ul>
 <li>
 English / French / Arabic- Full Professional Proficiency
 </li>
 </ul>
 
 
 
 
 
 WHO IS GILBARCO VEEDER-ROOT
 
 
 
 Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
 
 
 
 WHO IS VONTIER
 
 
 
 Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves &ndash; delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company&rsquo;s website at www.vontier.com.
 
 
 
 At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
 
 
 
 Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
 
 
 Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
 
 
 
 Together, let&rsquo;s enable the way the world moves!
 
 
</div>

Customer Service Consultant

Bupa

<div>
 
 Job Description
 
 
 
 
 Digital Support Chat Specialist
 
 
 
 
 Location:
 
 Cairo (Hybrid depending on business needs)
 
 
 
 Job Type:
 
 Full-time
 
 
 
 Department:
 
 Digital Support Team
 
 
 
 Purpose Of The Role
 
 
 
 This purpose of this role is to provide front line incident management to all Bupa customers and clients who are unable to access Bupa&rsquo;s digital propositions.. As a Digital Support Chat Specialist, you&rsquo;ll handle live webchats, diagnose technical issues, and provide tailored solutions across multiple digital channels. Your insights will help shape the future of our digital transformation.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Handle customer queries through webchat with professionalism and care
 </li>
 <li>
 Write clear, correct English responses that match customer needs and tone
 </li>
 <li>
 Support customers with login, registration and account access issues
 </li>
 <li>
 Troubleshoot across different systems and find the best solution for the customer
 </li>
 <li>
 Escalate to IT support teams when issues cannot be solved directly
 </li>
 <li>
 Complete administration tasks linked to customer cases
 </li>
 <li>
 Educate customers on how to use Bupa&rsquo;s online services
 </li>
 <li>
 Keep accurate records in Bupa systems
 </li>
 <li>
 Follow processes for complaints and try to resolve them where possible
 </li>
 <li>
 Work towards agreed targets such as Quality, AHT, and WRAP
 </li>
 <li>
 Take part in team huddles twice a week to hear important updates
 </li>
 <li>
 Attend monthly 1-1s and coaching sessions with your team leader, and act on feedback
 </li>
 <li>
 Complete training and continue learning new skills
 </li>
 <li>
 Understand when and how to transfer chats to other departments
 </li>
 <li>
 Be actively involved in team engagement activities to support morale and teamwork
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Bring
 
 
 
 <ul>
 <li>
 IT-related background or qualification is essential to understand and support the technical architecture of Bupa&rsquo;s digital propositions.
 </li>
 <li>
 Minimum 1 year in an English-speaking customer service chat environment is preferred.
 </li>
 <li>
 Strong written communication, empathy, problem-solving, and time management.
 </li>
 <li>
 PC literate with knowledge of Windows-based packages and digital platforms.
 </li>
 <li>
 Passion for digital servicing, adaptability, and a &ldquo;can-do&rdquo; attitude.
 </li>
 <li>
 Collaborative spirit and ability to work independently within set protocols.
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Flexible and able to adapt to changes
 </li>
 <li>
 Positive attitude and calm under pressure
 
 
 </li>
 </ul>
 
 Why Bupa?
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose &ndash; helping people live longer, healthier, happier lives and making a better world.
 
 
 We make health happen by being brave, caring and responsible in everything we do.
 
 
 We encourage all of our people to &ldquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That&rsquo;s why we especially encourage applications from people with diverse backgrounds and experiences.
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Area
 
 
 
 Locations:
 
 
 Egypt - Cairo
</div>

Digital Support Chat Specialist

Henkel

<div>
 
 About this Position
 
 The position is part of the Global Business Solution in Cairo (GBS+ Cairo), in the Marketing &amp; Sales Process specifically handling the operation of Customer Service.
 
 
 
 What You&acute;ll Do
 
 
 
 <ul>
 <li>
 First line of contact for Henkel Adhesive Technologies Customers (Mobility &amp; Electronics, Craftsmen, Construction &amp; Professional and Packaging &amp;Consumer Goods), responding to customer inquiries by phone and email
 </li>
 <li>
 Identify the application and product and to redirect Customers with the appropriate SBU and department
 </li>
 <li>
 Build relationships with key contacts within Henkel business units to define workflow processes (handling business to business)
 </li>
 <li>
 Identify prospect customers, collect all relevant information and redirect to the correct department and SBU
 </li>
 <li>
 Regular contact and steer the cooperation with stakeholders and Technical Support teams.
 
 
 </li>
 </ul>
 
 What makes you a good fit
 
 
 
 <ul>
 <li>
 Bachelor's degree in business administration or any relevant study
 </li>
 <li>
 Capable of multitasking and remaining resilient under pressure.
 </li>
 <li>
 French Speaker (Fluent) &amp; English
 </li>
 <li>
 Strong ability to communicate articulately and succinctly both verbally and in writing.
 </li>
 <li>
 Proficient in digital tools of MS Office applications (Word, Excel &amp; PowerPoint)
 </li>
 <li>
 Excellent communication skills and teamwork abilities
 
 
 </li>
 </ul>
 
 Some perks of joining Henkel
 
 
 
 <ul>
 <li>
 Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
 </li>
 <li>
 Diverse national and international growth opportunities
 </li>
 <li>
 Globally wellbeing standards with health and preventive care programs
 </li>
 <li>
 Gender-neutral parental leave for a minimum of 8 weeks
 </li>
 <li>
 Employee Share Plan with voluntary investment and Henkel matching shares
 </li>
 <li>
 Comprehensive Health Insurance for employee + dependents
 </li>
 <li>
 Employee Assistance Programme provides a wide range of mental health and wellbeing benefits
 
 
 </li>
 </ul>
 At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
</div>

Customer Support - One Year Intern (French Speaker)

TikTok

<div>
 
 Responsibilities
 
 
 About the Team
 
 The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides an objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries.
 
 
 As part of the LIVE Platform Trust and Experience team, the Service Excellence team provides world-class service and experience for customers and creators.
 
 
 Roles &amp; Responsibilities
 
 - Manage customer/creator inquiries via the CRM tool, direct contact, or work with other teams.
 
 - Identify the root causes of escalated issues and provide appropriate resolutions to deliver excellent service. Summarize the Q&amp;A and log in to the knowledge management tool.
 
 - Promptly escalate critical/ high-risk cases to the appropriate authority.
 
 - Coordinate with other teams/ departments to resolve customer issues, follow-up, and make sure close-loop to all escalations.
 
 - Look for opportunities to identify ongoing issues, eliminate repeat complaints, and reduce escalation rates to enhance the operating process and improve overall customer experience.
 
 - Respond to internal and external customer escalations quickly, proficiently, and professionally while meeting specific quality expectations.
 
 - Adhere to established procedures and guidelines while providing quality customer service to meet and exceed department standards.
 
 - Support ad-hoc projects and initiatives per business needs.
 
 
 
 Qualifications
 
 
 Minimum Qualifications:
 
 - BA/BS degree or equivalent practical experience.
 
 - Proficiency in Turkish is essential, as you will be required to communicate with external customers in Turkish
 
 - Requires a minimum of 2 years' experience in a customer service environment.
 
 
 Preferred Qualifications:
 
 - Experienced working for live-streaming / user-generated content platforms is a plus.
 
 - Works comfortably with Microsoft Word and Excel.
 
 
 
 About TikTok
 
 
 TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.&ZeroWidthSpace;
 
 
 
 
 Why Join Us
 
 
 Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.&ZeroWidthSpace;
 
 We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
 
 &ZeroWidthSpace;
 
 Diversity &amp; Inclusion&ZeroWidthSpace;
 
 TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
</div>

TikTok LIVE - Global Customer Service Representative, Turkish Speaking

<div>
 
 Responsibilities
 
 
 About the Team
 
 The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides an objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries.
 
 
 As part of the LIVE Platform Trust and Experience team, the Service Excellence team provides world-class service and experience for customers and creators.
 
 
 Roles &amp; Responsibilities
 
 - Manage customer/creator inquiries via the CRM tool, direct contact, or work with other teams.
 
 - Identify the root causes of escalated issues and provide appropriate resolutions to deliver excellent service. Summarize the Q&amp;A and log in to the knowledge management tool.
 
 - Promptly escalate critical/ high-risk cases to the appropriate authority.
 
 - Coordinate with other teams/ departments to resolve customer issues, follow-up, and make sure close-loop to all escalations.
 
 - Look for opportunities to identify ongoing issues, eliminate repeat complaints, and reduce escalation rates to enhance the operating process and improve overall customer experience.
 
 - Respond to internal and external customer escalations quickly, proficiently, and professionally while meeting specific quality expectations.
 
 - Adhere to established procedures and guidelines while providing quality customer service to meet and exceed department standards.
 
 - Support ad-hoc projects and initiatives per business needs.
 
 
 
 Qualifications
 
 
 Minimum Qualifications:
 
 - BA/BS degree or equivalent practical experience.
 
 - Proficiency in Arabic is essential, as you will be required to communicate with external customers in Arabic
 
 - Requires a minimum of 2 years' experience in a customer service environment.
 
 
 Preferred Qualifications:
 
 - Experienced working for live-streaming / user-generated content platforms is a plus.
 
 - Works comfortably with Microsoft Word and Excel.
 
 
 
 About TikTok
 
 
 TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.&ZeroWidthSpace;
 
 
 
 
 Why Join Us
 
 
 Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.&ZeroWidthSpace;
 
 We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
 
 &ZeroWidthSpace;
 
 Diversity &amp; Inclusion&ZeroWidthSpace;
 
 TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
</div>

TikTok LIVE - Global Customer Service Representative, Arabic Speaking

Tatweer Misr

<div>
 
 Now hiring the following positions
 
 
 
 
 
 Join Tatweer Misr direct team:
 
 
 - Sales performance consultant
 
 
 - Senior sales performance consultant
 
 
 
 
 
 Job description
 
 
 
 
 
 Company:
 
 
 Since its inception in 2014, Tatweer Misr has been a leading real-estate developer in Egypt, offering integrated living projects. The company focuses on design excellence, innovation, and sustainability to enrich the lives of its communities. Tatweer Misr has strategic partnerships with global specialists and innovators, creating iconic developments across Egypt.
 
 
 
 
 
 Role Description:
 
 
 
 
 
 Responsible for customer communication, lead generation, customer support, and driving strategic sales initiatives. This role focuses on refining messaging and enhancing client engagement strategies to maximize impact. Leveraging a strong background in sales and communication, the consultant helps accelerate revenue growth by empowering communication with clarity, confidence, and persuasive effectiveness.
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 &bull; Sales skills
 
 
 
 
 
 &bull; Analytical Skills and Performance Management
 
 
 
 
 
 &bull; Strong communication skills
 
 
 
 
 
 &bull; Experience in sales or real-estate industry is a plus
 
 
 Excellent interpersonal skills
 
 
 
 
 
 &bull; Bachelor's degree is a must
 
 
 Lead Generation expertise
 
 
 Fluency in English, both spoken and written
 
 
 
 
 
 maram.hossam@tatweermisr.com
 
 
 01125240221
 
</div>

Performance Consultant

Taskeen

<div>
 
 
 Company Description
 
 
 
 
 
 
 Taskeen is Egypt's brokerage, dedicated to guiding clients seamlessly through the real estate journey. As a trusted partner in finding dream homes, Taskeen brings a fresh and personalized approach to real estate services. We strive to offer exceptional support and expertise to ensure a smooth and successful home-buying experience.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 
 We are seeking a full-time Senior Property Consultant to join our team in New Cairo. In this on-site role, the Property Consultant will be responsible for assisting clients in buying, selling, and renting properties. Day-to-day tasks include conducting property tours, providing market analysis, negotiating deals, and delivering outstanding customer service. The Property Consultant will work closely with clients to understand their needs and offer tailored solutions.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Consulting and Real Estate skills
 </li>
 <li>
 Excellent Communication and Customer Service skills
 </li>
 <li>
 Proven experience in Sales
 </li>
 <li>
 Ability to understand and analyze market trends
 </li>
 <li>
 Strong negotiation and interpersonal skills
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Proficiency in using real estate software and tools
 </li>
 </ul>
</div>

Senior Property Consultant

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