(hebrew & english) customer support consultant, hospitality (remote)

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customer support consultant

SupportYourApp

<div>Who are we?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world&rsquo;s leading SaaS, software, or hardware solutions?
Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let&rsquo;s see what it takes.
What you will do:<ul><li>
Deliver outstanding customer support via phone calls, chats, and emails;</li><li>
Build strong and lasting customer relationships;</li><li>
Keep up with evolving tools and technology;</li><li>
Handle sensitive customer data with care and security;</li><li>
Apply the latest and greatest customer happiness practices;</li><li>
Maintain deep understanding of client solutions and meet KPI;</li><li>
Communicate with developers and cross-functional specialists.</li></ul>
What you need to succeed in this role:
<ul><li>Excellent Hebrew and English skills (C1 for both spoken and written);</li><li>
At least 6 months of experience in a customer support role;</li><li>
Strong analytical thinking and research skills;</li><li>
Experience in travel industry;</li><li>
Positive, proactive and responsible attitude;</li><li>
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps&ndash;download and 40 Mbps&ndash;upload).</li></ul>
Will be a great plus:
<ul><li>Experience in hospitality or logistics;</li><li>
Ecperience with CRM systems, like Zendesk.</li></ul>
Benefits:
<ul><li>Flexible schedule;</li><li>
Opportunity to cooperate fully remotely;</li><li>
Inclusive international environment;</li><li>
Compensation in USD;</li><li>
Rewards for referring friends;</li><li>
Balance between project workload and personal time, but also &ndash; internal health policy;</li><li>
Responsive leadership interested in your development and long-lasting cooperation;</li><li>
Greenhouse conditions for self-development;</li><li>
A culture built on trust, with no time-tracking requirements.</li><li>The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</li></ul>
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!
Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
Know someone perfect for the role? Refer them and get rewarded!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.</div>

(Hebrew & English) Customer Support Consultant, hospitality (remote)

smartkündigen OHG

<div>Wir sind auf der Suche nach einer/einem Freelancer*in im Bereich Kundenbetreuung f&uuml;r administrative und telefonische Aufgabenfelder.
<h2 class="jobSectionHeader">
Aufgaben</h2>
<ul><li>Bearbeitung von Kundenmails via Ticketsystem</li>
<li>Pflege und Nachverfolgung von Bestandskunden</li>
<li>Telefonischer Support</li>
<li>Bearbeitung von Kundenakten</li>
</ul><h2 class="jobSectionHeader">Qualifikation</h2>
<ul><li>Deutsch als Muttersprache</li>
<li>PC Kenntnisse (Basis)</li>
<li>vollausgestattetes Home-Office B&uuml;ro (Tisch, Stuhl, Internet, Laptop oder PC, Headset mit Noise-Cancelling)</li>
<li>Motivation und Leistungsbereitschaft</li>
<li>leistungsstarke Internetverbindung</li>
</ul><h2 class="jobSectionHeader">Benefits</h2>
<ul>
<li>attraktives monatliches Gehalt
</li>
<li>100% Home Office
</li>
<li>Arbeitszeiten zwischen 08:00 - 17:00 Uhr (deutsche Uhrzeit)
</li>
<li>maximal 40h von MO-FR (Wochende FREI)
</li>
<li>20 Urlaubstage + alle deutschen Feiertage frei
</li>
<li>regelm&auml;&szlig;ige Coachings in verschiedenen Bereichen
</li>
<li>Wenn du gerne in einem jungen, dynamischen Team arbeitest, bist du bei uns an der richtigen Stelle.</li></ul></div>

Sachbearbeiter Backoffice & Customer Service (m/w/d) 100 % Remote | 850 € mtl.

Backoffice & Kundenservice (m/w/d) 100 % Remote | 850 € monatlich

<div>Wir sind auf der Suche nach einer/einem Freelancer*in im Bereich Kundenbetreuung f&uuml;r administrative und telefonische Aufgabenfelder.
<h2 class="jobSectionHeader">
Aufgaben</h2>
<ul><li>Bearbeitung von Kundenmails via Ticketsystem</li>
<li>Pflege und Nachverfolgung von Bestandskunden</li>
<li>Telefonischer Support</li>
<li>Bearbeitung von Kundenakten</li>
</ul><h2 class="jobSectionHeader">Qualifikation</h2>
<ul><li>Deutsch als Muttersprache</li>
<li>PC Kenntnisse (Basis)</li>
<li>vollausgestattetes Home-Office B&uuml;ro (Tisch, Stuhl, Internet, Laptop oder PC, Headset mit Noise-Cancelling)</li>
<li>Motivation und Leistungsbereitschaft</li>
<li>leistungsstarke Internetverbindung</li>
</ul><h2 class="jobSectionHeader">Benefits</h2>
<ul>
<li>attraktives monatliches Gehalt (750,00&euro; - 850,00&euro;)
</li>
<li>100% Home Office
</li>
<li>Arbeitszeiten zwischen 08:00 - 17:00 Uhr (deutsche Uhrzeit)
</li>
<li>maximal 40h von MO-FR (Wochende FREI)
</li>
<li>20 Urlaubstage + alle deutschen Feiertage frei
</li>
<li>regelm&auml;&szlig;ige Coachings in verschiedenen Bereichen
</li>
<li>Wenn du gerne in einem jungen, dynamischen Team arbeitest, bist du bei uns an der richtigen Stelle.</li></ul></div>

Kundenservice & Backoffice Specialist (m/w/d) Remote | 850 € monatlich

Remote Office Support & Kundenservice (m/w/d) | 850 € monatlich

Benesta

<div>
 
 Benesta b&uuml;nyesinde y&uuml;r&uuml;t&uuml;len Microsoft Dynamics Business Central ERP d&ouml;n&uuml;&scedil;&uuml;m s&uuml;recinde, i&scedil; birimleri ile dan&inodot;&scedil;man firma aras&inodot;ndaki koordinasyonu sa&gbreve;layacak, i&scedil; s&uuml;re&ccedil;lerinin sisteme etkin &scedil;ekilde uyarlanmas&inodot;na katk&inodot; sunacak ve son kullan&inodot;c&inodot;lar&inodot;n sistem kullan&inodot;m&inodot;n&inodot; destekleyecek
 
 Anahtar Kullan&inodot;c&inodot;
 
 ar&inodot;yoruz.
 
 
 
 
 
 
 Aranan nitelikler;
 
 
 
 
 
 
 &Uuml;niversite mezunu (&Idot;&scedil;letme, YBS, M&uuml;hendislik veya ilgili b&ouml;l&uuml;mler),
 
 
 ERP sistemleri kullan&inodot;m deneyimi (Business Central, SAP, Logo veya benzeri),
 
 
 G&uuml;&ccedil;l&uuml; ileti&scedil;im ve anlat&inodot;m becerisi; teknik konular&inodot; sade aktarabilmek,
 
 
 &Idot;&scedil; s&uuml;re&ccedil;lerini anlama ve analiz edebilme yetkinli&gbreve;i,
 
 
 Sab&inodot;rl&inodot;, &ccedil;&ouml;z&uuml;m odakl&inodot; ve ekiple uyumlu &ccedil;al&inodot;&scedil;ma yetkinli&gbreve;i,
 
 
 Microsoft Business Central kullan&inodot;m ya da uygulama s&uuml;recine dahil olmu&scedil; olmak,
 
 
 Kurumsal e&gbreve;itim verme ya da kullan&inodot;c&inodot; deste&gbreve;i deneyimi,
 
 
 &Idot;nsan Kaynaklar&inodot;, Finans, sat&inodot;n alma ve muhasebe s&uuml;re&ccedil;lerine hakimiyet,
 
 
 &Idot;ngilizce teknik dok&uuml;man okuyabilecek d&uuml;zeyde bilgi,
 
 
 MB-800 (Business Central Functional Consultant) sertifikas&inodot;
 
 
 
 
 
 
 Sorumluluklar;
 
 
 
 
 
 
 Departmanlara &ouml;zel e&gbreve;itim planlar&inodot; haz&inodot;rlamak, birebir ve grup e&gbreve;itimleri ger&ccedil;ekle&scedil;tirmek; kullan&inodot;m k&inodot;lavuzlar&inodot; ve h&inodot;zl&inodot; ba&scedil;vuru dok&uuml;manlar&inodot; olu&scedil;turmak,
 
 
 Kullan&inodot;c&inodot;lar&inodot;n sistem kaynakl&inodot; sorunlar&inodot;n&inodot; ilk hatta kar&scedil;&inodot;lamak, &ccedil;&ouml;zmek; dan&inodot;&scedil;man firmaya iletilmesi gereken konular&inodot; netle&scedil;tirerek y&ouml;nlendirmek,
 
 
 Dan&inodot;&scedil;manlarla birlikte s&uuml;re&ccedil; analizi &ccedil;al&inodot;&scedil;malar&inodot;na kat&inodot;lmak; i&scedil; birimlerinin ihtiya&ccedil;lar&inodot;n&inodot; aktarmak, &ccedil;&ouml;z&uuml;m &ouml;nerilerini de&gbreve;erlendirmek ve geri bildirimleri iletmek,
 
 
 Yeni geli&scedil;tirme ve g&uuml;ncellemeleri i&scedil; birimleri ad&inodot;na test etmek; kullan&inodot;c&inodot; kabul testlerini (UAT) koordine etmek ve sonu&ccedil;lar&inodot;n&inodot; raporlamak,
 
 
 S&inodot;k kar&scedil;&inodot;la&scedil;&inodot;lan sorunlar&inodot; ve &ccedil;&ouml;z&uuml;mlerini kay&inodot;t alt&inodot;na almak; e&gbreve;itim materyallerini g&uuml;ncel tutmak; IT ve y&ouml;netim ile d&uuml;zenli bilgi payla&scedil;&inodot;m&inodot; yapmak,
 
 
 Power BI veya benzeri ara&ccedil;larla raporlama ve veri g&ouml;rselle&scedil;tirme konusunda deneyim sahibi olmak.
 
 
 
</div>

Key User

Bureau Veritas

<div><div><div>ABOUT BUREAU VERITAS</div>
Bureau Veritas is a world leader in testing, inspection and certification services, operating in 140+ countries. Our mission &mdash; Shaping a World of Trust &mdash; connects deeply with sustainability. Our Sustainability Transition Services team across the Middle East, Caspian &amp; Africa (MCA) helps organisations measure, manage, and improve their environmental and social performance, covering carbon and climate, ESG reporting and assurance, green buildings, supply chain, and industrial sustainability.<div> 
ROLE PURPOSE</div>
As a Sustainability Professional within Bureau Veritas MCA, you will support client projects and internal initiatives that enable organisations to measure, manage, and improve their environmental and social performance. You will contribute to the delivery of sustainability services while developing your technical expertise and advisory capabilities under the guidance of experienced professionals and Bureau Veritas Global Sustainability Programme tutors.<div> 
ROLE CONTEXT &amp; RESPONSIBILITIES</div>
As a Sustainability Associate (Certification) within Bureau Veritas MCA's CER product line, you will be embedded in your local area team and support the delivery of sustainability report assurance, GHG verification, CBAM advisory, ESG reporting and related certification services for clients in your area. You will report to the Area CER Product Line Manager and receive structured mentorship and training from the MCA regional sustainability team as part of BV's Global Sustainability Programme. 
<ul><li>
Support delivery of sustainability report assurance engagements (ISAE 3000 / ISAE 3410) for listed and private companies in the area</li><li>
Assist in GHG verification and carbon footprint assessments (ISO 14064, GHG Protocol) for industrial, energy and corporate clients</li><li>
Contribute to ESG reporting advisory and IFRS S1/S2 readiness gap assessments for area clients</li><li>
Support CBAM pre-verification advisory for EU-bound exporters in the area &mdash; particularly relevant in Morocco and South Africa (phosphates, steel, cement, aluminium)</li><li>
Collect, organise and review sustainability data from clients as part of assurance and verification engagements</li><li>
Draft sections of assurance reports, verification statements and client deliverables under the supervision of a senior reviewer</li><li>
Prepare proposals, capability presentations and client-facing materials for CER sustainability services in the area</li><li>
Contribute to the ESG Assurance Technical Tribe and regional knowledge-sharing initiatives</li></ul><div> 
PROGRAMME RESPONSIBILITIES (ALL ACADEMY HIRES)</div>
The following are programme deliverables developed during employment &mdash; not pre-requisites for recruitment. 
<ul><li>
Project Delivery &mdash; Enable the simplification of sustainability complexity across carbon accounting, climate change adaptation, product circularity, renewable energy, supply chain resilience, and ESG reporting &mdash; giving clients the confidence to make more sustainable choices.</li><li>
Support project delivery through research, data analysis, and client material preparation, leveraging Bureau Veritas proprietary tools, methodologies, and AI-driven solutions.</li><li>
Collaborate across teams to engage with clients, assess risks, ensure compliance, and solve critical sustainability challenges that help organisations transform and operationalise their transition journey.</li><li>
Technical Learning &amp; Application &mdash; Understand sustainability standards and frameworks (ISO 14064, GHG Protocol, SBTi, LCA, IFRS S1/S2) as well as regulations (EU CBAM, ETS) applicable to the role and area.</li><li>
Apply technical knowledge to real projects under supervision, demonstrating attention to detail and analytical rigour.</li><li>
Continuous Learning &mdash; Actively participate in Bureau Veritas's Global Sustainability Programme throughout the programme duration.</li></ul><div> 
EDUCATION</div>
Master's or Bachelor's degree (university, engineering school, business school, or equivalent) in one of the following or related areas:<ul><li>
Preferred &mdash; STEM (Science, Technology, Engineering and Mathematics)*</li><li>
Environmental Science or Sustainability Management</li><li>
Chemical, Civil, Industrial or Environmental Engineering</li><li>
Energy Systems, Climate Science or Renewable Energy</li><li>
Business, Economics or Data Analytics with a strong sustainability focus</li></ul><ul><li> 
Bureau Veritas's primary preference is for STEM-educated candidates (engineers, environmental scientists, chemists, data scientists) given that our core services &mdash; carbon accounting, LCA, ESG assurance, climate modelling &mdash; require strong technical and analytical foundations. Business, economics or data analytics graduates with a sustainability focus are equally welcome for advisory-track roles.</li></ul><div> 
EXPERIENCE</div><ul><li>
Recent graduate OR up to 2 years of professional experience &mdash; this is an entry-level programme role</li><li>
Previous experience in ESG or sustainability is appreciated but not required (e.g. internship, dissertation or academic project in sustainability)</li><li>
Desirable familiarity with one or more of the following: carbon footprinting, LCA, energy audits, ESG reporting, or supply chain sustainability</li><li>
Knowledge of or exposure to the local regulatory sustainability landscape in the area (e.g. Morocco CSRD readiness, South Africa JSE ESG, QSE ISSB, ADX/Tadawul disclosure) is an advantage</li></ul><div> 
CORE SKILLS</div><ul><li>
Analytical and problem-solving skills &mdash; structured thinking and data-driven decision making</li><li>
Effective communication, collaboration and stakeholder engagement abilities</li><li>
English B2+ &mdash; Upper Intermediate level minimum (additional languages are a plus)</li><li>
Proficiency in MS Office Suite (Excel, PowerPoint) and willingness to learn BV digital tools</li><li>
Strong writing skills for report preparation and client communication</li><li>
French + Arabic required for Morocco &middot; Arabic required for Oman and KSA &middot; Turkish required for T&uuml;rkiye</li></ul><div> 
CORE COMPETENCIES</div><ul><li>
Passion for sustainability and climate transition &mdash; genuine desire to drive transformational change</li><li>
Curious, proactive learner with attention to detail and analytical rigour</li><li>
Dynamic approach to work with sensitivity to sustainable development issues</li><li>
Strong interpersonal skills and team collaboration abilities</li><li>
Adaptability to work on innovative topics with diverse, international stakeholders</li><li>
Professional mindset with a quality focus and project management aptitude</li></ul><div> 
WHAT WE ARE LOOKING FOR</div><ul><li>
Passion for Sustainability &amp; Climate Transition &mdash; commitment to building a sustainability career, not just seeking a job; motivated by purpose and creating lasting environmental impact</li><li>
Analytical &amp; Problem-Solving &mdash; structured thinking and data-driven decision making; ability to tackle complex sustainability challenges</li><li>
Communication &mdash; clear written and verbal communication across cultures; ability to translate and simplify technical concepts for diverse stakeholders</li><li>
Learning Agility &amp; Curiosity &mdash; rapid adaptation to evolving sustainability frameworks; proactive learning in a constantly changing market</li></ul><div> 
WHY JOIN BUREAU VERITAS</div><ul><li>
Global Network &amp; Exposure &mdash; Work within a truly international organization serving clients across industries and geographies. Collaborate with sustainability experts and teams around the world.</li><li>
Depth &amp; Breadth of Services &mdash; Our services span carbon and climate, ESG, supply chains, human rights, biodiversity, circularity and more &mdash; offering exposure to the full sustainability landscape.</li><li>
Immediate Real-World Impact &mdash; From day one, you contribute to real client projects shaping sustainable practices across industries.</li><li>
Balanced Technical &amp; Advisory Pathways &mdash; Develop both deep technical expertise and advisory capabilities, opening the door to multiple sustainability career paths.</li><li>
Trust &amp; Purpose &mdash; Through our role in verification, assurance and certification, we help build trust in sustainability. Our mission &mdash; Shaping a World of Trust &mdash; connects with purpose-driven professionals who want to contribute to a more sustainable future.</li></ul><div> 
WHAT WE OFFER</div><ul><li>
Enrolment in Bureau Veritas's Global Sustainability Programme &mdash; structured mentorship, training and development from day one</li><li>
Exposure to real client mandates across carbon accounting, ESG assurance, green buildings, supply chain and more &mdash; from your first week</li><li>
Competitive early-career salary benchmarked to local market</li><li>
Monthly thematic training sessions (technical practitioner + sales formats) organised by the MCA regional sustainability team</li><li>
Access to Bureau Veritas's global sustainability methodologies, tools and AI-driven solutions</li>
Clear career development pathway: Consultant Senior Consultant<li> Expert within 2&ndash;3 years</li><li>
Part of a growing regional sustainability team spanning 35+ countries across MCA</li><li>
Contribution to the regional ESG Assurance Technical Tribe &mdash; building communities of practice across MCA</li></ul></div></div>

Sustainability Associate (Certification)

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