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customer support consultant

SupportYourApp

<div>Who are we?
SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world&rsquo;s leading SaaS, software, or hardware solutions?
Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let&rsquo;s see what it takes.
What You Will Do:<ul>
<li>
Deliver outstanding customer support via phone calls, chats and emails</li>
<li>Build strong and lasting customer relationships</li>
<li>Keep up with evolving tools and technology</li>
<li>Handle sensitive customer data with care and security</li>
<li>Apply the latest and greatest customer happiness practices</li>
<li>Maintain deep understanding of client solutions and meet KPI</li>
<li>Communicate with developers and cross-functional specialists</li>
</ul>
What you need to succeed in this role:<ul>
<li>
Excellent Dutch communication skills (at least C1 level for both spoken and written) and English at B2 level</li>
<li>Experience with Google Suite</li>
<li>Experience in customer support for at least 6 months</li>
<li>Tech-savvy</li>
<li>Positive, proactive and responsible attitude</li>
<li>Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps&ndash;download and 40 Mbps&ndash;upload)</li>
</ul>
Will be a great plus:<ul>
<li>
Experience in sales</li>
<li>Experience with CRM systems
</li></ul>Benefits:<ul>
<li>
Fixed schedule: Monday&ndash;Friday, 1 PM&ndash;9 PM, T&uuml;rkiye time</li>
<li>Opportunity to cooperate fully remotely
</li><li>Inclusive international environment</li>
<li>Compensation in USD</li>
<li>Rewards for referring friends</li>
<li>Balance between project workload and personal time, but also &ndash; internal health policy</li>
<li>Responsive leadership interested in your development and long-lasting cooperation</li>
<li>Greenhouse conditions for self-development</li>
<li>A culture built on trust, with no time-tracking requirements</li>
<li>The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</li></ul>
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!
Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
Know someone perfect for the role? Refer them and get rewarded!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.</div>

(fluent Dutch) Customer Support Consultant (Türkiye, remotely)

Mavenir

<div>
 
 Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world&rsquo;s subscribers.
 
 
 
 
 
 
 Overview Of Business Area and Purpose of Role
 
 
 
 The Support Engineer will work within the APAC Operations Team.
 
 
 The purpose of this role is to provide focused technical expertise to APAC Customers and Operations teams on Mavenir-delivered products and deployments. It will provide the technical interface to other teams, both external and within the organization. It will also ensure an effective flow of information between the teams within operations and facilitate knowledge transfer.
 
 
 The engineer will be able to assimilate new concepts quickly and be prepared to work in situations where they are learning as they work. They must be good at dealing with peers, other teams within the Mavenir organization, and the customer&rsquo;s technical staff (including good customer-facing hard and soft skills).
 
 
 The engineer will need to be able to work under pressure to complete work to tight time constraints or meet the needs of the customer. Also needs to be able to understand the business context of the project being delivered.
 
 
 
 
 
 
 Duties and Responsibilities
 
 
 
 
 
 Technical Support:
 
 
 
 <ul>
 <li>
 Build up a strong R&amp;D and Global support team relationship and act as the key Support to R&amp;D and Global support interface
 </li>
 <li>
 Collaborating with the customer's technical staff to diagnose and troubleshoot software issues. This may involve code review, configuration analysis, and application troubleshooting. Following resolution, providing support to the customer during their testing of the fix. This could include running designated functional tests or regression tests
 </li>
 <li>
 Build up your technical knowledge and be able to investigate the issues thoroughly before escalating to R&amp;D
 </li>
 <li>
 Use the provided test tools to capture and investigate the logs required by R&amp;D/GPS teams
 </li>
 <li>
 Communicating with customers to establish details of problems/requirements
 </li>
 <li>
 Investigating and resolving customer problems within the contracted SLAs
 </li>
 <li>
 Working with other teams in the company to resolve technical problems
 </li>
 <li>
 Producing system documentation for the customer and support team
 </li>
 <li>
 Updating the call tracking system, providing status updates and action plans, and providing customer resolution reports for issues
 </li>
 <li>
 Provide technical support to the internal R&amp;D teams during solution design, implementation, and testing phases
 </li>
 <li>
 Provide technical support to APAC delivery and support teams
 </li>
 </ul>
 
 
 
 Internal Training:
 
 
 
 <ul>
 <li>
 Coaching internal teams on the technical details and capabilities of the products and end-to-end solutions
 </li>
 </ul>
 
 
 
 
 
 
 Quality:
 
 
 
 <ul>
 <li>
 Review and update of technical aspects of the quality system to ensure information is correct and up to date
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Solid experience working with Linux. Red Hat, VMware, or such platforms
 </li>
 <li>
 Linux System Administration skills
 </li>
 <li>
 Experience in installing, upgrading, and configuring hardware and software
 </li>
 <li>
 Solid experience of mobile networks
 </li>
 <li>
 Good understanding of software engineering principles
 </li>
 <li>
 Good understanding of the SIP protocol
 </li>
 <li>
 Experience working with HP, Red hat, or such platforms
 </li>
 <li>
 Experience working with IP networks, good understanding of network concepts
 </li>
 </ul>
 
 
 
 
 
 Skills and Competencies
 
 
 <ul>
 <li>
 Can do/will do attitude
 </li>
 <li>
 Methodical problem-solving skills
 </li>
 <li>
 Good verbal and written communication skills, both face-to-face and remotely, with people for whom English is not their first language
 </li>
 <li>
 Able to work from customer premises and able to work remotely with internal teams
 </li>
 <li>
 Able to assimilate technical information quickly and apply it to a given situation
 </li>
 <li>
 Shows initiative and is able to make appropriate decisions
 </li>
 <li>
 Good planning and organizational skills &ndash; able to multitask
 </li>
 <li>
 Commitment to achieve the required goals
 </li>
 <li>
 Team worker
 </li>
 <li>
 Able to build relationships with customers, identifying and focusing on their needs
 </li>
 <li>
 Commercial awareness
 </li>
 <li>
 Works well under pressure
 </li>
 <li>
 Able to work to job standards and process requirements, and drive for quality
 </li>
 <li>
 Ability to work individually with little supervision, but flag up issues promptly
 </li>
 <li>
 Able to work to meet deadlines
 </li>
 <li>
 Ability to pick up new technologies and products quickly
 </li>
 </ul>
 
 
 Special Features
 
 
 
 Able and willing to freely travel within Turkey
 
 
 
 
 
 
 Accessibility
 
 
 
 Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.
 
 
 Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.
 
</div>

Customer Support Engineer

Alfa Laval

<div><div>Every day, we get opportunities to make a positive impact &ndash; on our colleagues, partners, customers and society. Together, we&rsquo;re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. 
 
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.</div><div></div><div>
We are seeking a Customer Support Specialist to provide proactive, hands-on support to customers and Field Service Engineers. This role manages orders, including spare parts and equipment, throughout the entire order-to-cash process, from order entry to invoicing. You will keep customers informed on delivery status while coordinating internal teams and processes to ensure timely, accurate, and successful order fulfillment.</div><div></div><div>
Key Responsibilities:</div><div></div><ul><li>
Manage the full order-to-cash process for complex orders, from acceptance to invoicing.</li><li>
Oversee order fulfillment, procurement of equipment and parts, technical coordination, cost monitoring, warehousing, shipping, and invoicing.</li><li>
Serve as main contact for customers, providing updates on order status and delivery timelines.</li><li>
Handle purchasing, supplier documentation, and international trade logistics (export/import, customs).</li><li>
Track backlog and work-in-progress; manage customer and supplier claims.</li><li>
Coordinate with the factory and company headquarters.</li><li>
Schedule deliveries and send shipment notifications.</li><li>
Assist with payment follow-ups and reminders.</li></ul><div></div><div>
What you know:</div><div></div><ul><li>
Bachelor&rsquo;s degree in business administration, Supply Chain, Logistics, Engineering, or a related field (or equivalent practical experience).</li><li>
Experience handling complex and technical orders (e.g., spare parts, equipment, field services)</li><li>
Experience with international trade processes, including export/import logistics and customs clearance</li><li>
Fluency in Turkish, good knowledge of English</li><li>
Strong organizational and multitasking abilities.</li><li>
Excellent communication and customer service skills.</li><li>
High attention to detail and accuracy.</li><li>
Proactive and solution-oriented mindset.</li></ul><div></div><div>
What&rsquo;s In It For You:</div><div></div><ul><li>
We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.</li><li>
Exciting place to build a global network with different nationalities to mingle and to learn.</li><li>
Your work will have a true impact on Alfa Laval&rsquo;s future success, you will be learning new things, every day.</li></ul><div></div><div>
Our commitment to integrity</div><div> 
We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate&rsquo;s fit to a role. To help us achieve this, we apply Pymetrics assessments. Upon application, you will be invited to play the assessment games and completing them is mandatory.</div></div>

Customer Support Specialist

MANGO

<div>
 Mango'da yapt&inodot;&gbreve;&inodot;m&inodot;z her &scedil;eyi tutkuyla &scedil;ekillendiriyoruz. Barselona'da kurulduk ve 120'den fazla &uuml;lkede varl&inodot;&gbreve;&inodot;m&inodot;zla, yarat&inodot;c&inodot;l&inodot;k, yenilik&ccedil;ilik ve &ouml;zg&uuml;nl&uuml;kle d&uuml;nyaya ilham veriyoruz.
 
 
 &Ccedil;ok k&uuml;lt&uuml;rl&uuml; ekibimiz, ba&scedil;ar&inodot;m&inodot;z&inodot;n arkas&inodot;ndaki itici g&uuml;&ccedil;t&uuml;r ve benzersiz tarz&inodot;m&inodot;z&inodot; d&uuml;nyan&inodot;n her yerindeki insanlarla bulu&scedil;turur.
 
 
 
 FAYDALARINIZ:
 
 
 
 Mango&rsquo;da, yarat&inodot;c&inodot;l&inodot;k ve yenili&gbreve;in moday&inodot; ileriye ta&scedil;&inodot;ma konusunda bize ilham verdi&gbreve;i kapsay&inodot;c&inodot; bir k&uuml;lt&uuml;re inan&inodot;yoruz. Bu nedenle, herkes i&ccedil;in e&scedil;it f&inodot;rsatlar sunmaya ve her bireyin &ouml;zg&uuml;nl&uuml;&gbreve;&uuml;ne de&gbreve;er vermeye kararl&inodot;y&inodot;z.
 
 
 
 Taking Fashion
 
 
 
 
 Further
 
</div>

Destek FT Satış Personeli - Cevahir

Marriott International

<div>Additional Information 
Job Number25196091 
Job CategoryFood and Beverage &amp; Culinary 
LocationSheraton Istanbul Levent, Buyukdere Caddesi No 3-4, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34330 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>
</div>Marriott International olarak, kapısı herkese a&ccedil;ık ve fırsata erişim imk&acirc;nı sunan bir eşit fırsat işvereni olmaya kararlıyız. &Ccedil;alışma arkadaşlarımızın, &ouml;zg&uuml;n arka planlarına değer verilen ve ge&ccedil;mişleriyle birlikte kabul g&ouml;rd&uuml;kleri bir iş ortamını etkin bir şekilde teşvik ediyoruz. En g&uuml;&ccedil;l&uuml; yanımız, &ccedil;alışma arkadaşlarımızın beraberlerinde getirdikleri zengin k&uuml;lt&uuml;r, yetenek ve deneyimlerdir. Kişinin engellilik durumuna, askerlik durumuna veya y&uuml;r&uuml;rl&uuml;kteki yasalarla korunan diğer durumlara dayalı ayrımcılık da d&acirc;hil olmak &uuml;zere, her t&uuml;rl&uuml; ayrımcılığa karşıyız.
Sheraton ailesine katıldığınızda, k&uuml;resel topluluğumuzun da bir &uuml;yesi haline gelirsiniz. 1937'den beri insanların bir araya gelmek ve bağlantı kurmak i&ccedil;in se&ccedil;tiği bir mekan olduk. Sheraton &ccedil;alışanları d&uuml;nya genelinde 400'&uuml; aşkın topluluklarıyla bir aidiyet duygusu yaratır. İlgi &ccedil;ekici deneyimler ve d&uuml;ş&uuml;nceli hizmet anlayışıyla misafirleri bizimle konaklamaya davet ediyor, onları en iyi şekilde ağırlıyor ve birbirleriyle bağlantı kurmaya teşvik ediyoruz. Anlamlı bir misafir deneyimi sunmaktan heyecan duyan bir takım oyuncusuysanız, bir sonraki kariyer fırsatınızı Sheraton'da keşfetmenizi tavsiye ediyoruz. 'D&uuml;nyanın Buluşma Yeri' olma misyonumuzda bize katılın. Sheraton Hotels &amp; Resorts'a katılarak, Marriott International &ccedil;atısı altındaki bir markalar portf&ouml;y&uuml;n&uuml;n par&ccedil;ası olursunuz. İşinizi en iyi şekilde yapabileceğiniz yeri tercih edin, amacınızı ger&ccedil;ekleştirmeye başlayın, m&uuml;kemmel bir k&uuml;resel ekibin &uuml;yesi olun ve hayallerinize ulaşmayı başarın.</div></div>

F&B Support Expert

Yordas Group

<div>
 
 
 Department:
 
 STAR Regulatory
 
 
 
 Location:
 
 Remote Turkey
 
 
 
 
 Description
 
 
 
 Yordas Group is a leading international provider of scientific and consultancy services, regulatory advice and training to industry in sustainability, chemicals management and risk assessment. We help ensure companies are compliant and up-to-date with the regulations affecting their supply chains and product portfolios. Yordas is headquartered in the UK, with offices and representation across the globe.
 
 
 
 Job title:
 
 Regulatory Consultant
 
 
 Grade:
 
 Dependent on experience
 
 
 Location:
 
 Istanbul, Turkey
 
 
 Salary range:
 
 Dependent on experience, full time position
 
 
 
 Summary
 
 
 
 We are looking for a Regulatory Consultant to support our growing regulatory services under EU-REACH, KKDIK and UK-REACH which entered into force on 1st January 2021.
 
 
 As a member of the regulatory team, you will deliver regulatory and technical services to clients to fulfil compliance requirements for EU-REACH, KKDIK and UK-REACH. You will oversee and coordinate the Only Representative contracts for manufacturers and formulators based outside of these regions, in addition to supporting clients within these regions as necessary.
 
 
 You will deliver and expand our services in a customer facing role and be able to communicate effectively and efficiently with colleagues, clients, international partners and authorities.
 
 
 
 Role and Responsibilities
 
 
 
 <ul>
 <li>
 Provide regulatory and technical advice and support for clients with regard to KKDIK, UK-REACH and EU-REACH regulation
 </li>
 <li>
 Interpret and understand complex EU, Turkish and UK law and in turn communicate these clearly to clients
 </li>
 <li>
 Project management of UK-REACH, KKDIK and EU-REACH Registrations and Notifications
 
 Setup and management of Only Representative contracts
 </li>
 <li>
 Management and expansion of business in strategic regions
 </li>
 <li>
 Close cooperation with colleagues from all departments within the company to deliver multi-disciplinary services
 </li>
 <li>
 Implementation of customer-oriented services such as training and webinars
 
 
 </li>
 </ul>
 
 Profile and Qualifications
 
 
 
 For a Regulatory Consultant position, the candidate is expected to have the following skills and qualifications.
 <ul>
 <li>
 Fluent English (spoken and written), additional European languages would be an advantage
 </li>
 <li>
 Comprehensive knowledge of the EU-REACH and KKDIK regulation and guidance, with strong appreciation of how the UK&rsquo;s exit from the EU impacts on complex supply chains
 </li>
 <li>
 Good working knowledge of other chemicals legislation is desirable, e.g. CLP, safety data sheets, biocidal products
 </li>
 <li>
 Demonstrable experience in delivering EU-REACH and KKDIK Registration services, including providing accurate quotations, managing large projects involving internal and external stakeholders, data sharing discussions and contractual negotiations
 </li>
 <li>
 Demonstrable experience with the IUCLID 6 software for creating Inquiry and Registration dossiers for submission to ECHA (experience with Lead Registration dossiers would also be desirable, though not essential)
 </li>
 <li>
 Experience using ECHA&rsquo;s REACH-IT platform for submissions
 </li>
 <li>
 Experience using Turkey&rsquo;s KKS platform for submissions
 </li>
 <li>
 At least 3 years professional experience in a similar role (Regulatory Consultant role)
 </li>
 <li>
 University degree in a natural science such as (eco)toxicology, chemistry or environmental sciences
 </li>
 <li>
 Attention to detail and strong problem-solving skills
 </li>
 <li>
 Strong communication skills, customer orientation and business acumen
 </li>
 <li>
 Adaptable and capable of working under pressure towards deadlines
 </li>
 <li>
 Independent and well organised
 
 
 
 
 </li>
 </ul>
 
 Staff Benefits
 
 
 
 Dependent on location, we offer an excellent range of staff benefits, including:
 <ul>
 <li>
 Pension Scheme and Medical Benefits
 </li>
 <li>
 Generous holidays
 </li>
 <li>
 Professional Development
 </li>
 <li>
 Social Culture
 </li>
 <li>
 Flexible working
 </li>
 </ul>
</div>

Regulatory Consultant

KYOCERA Document Solutions Turkey

<div>
 
 
 Business Solutions Consultant
 
 
 
 
 
 
 We are looking for a Business Solutions Consultant based in our Istanbul headquarters, who combines strong technical expertise with sales capabilities and has solid solution development skills.
 
 
 
 
 
 
 About Kyocera Turkey
 
 
 
 Headquartered in Osaka, Japan, Kyocera Document Solutions Inc. is a leading manufacturer of document imaging solutions and document management systems, offering a broad portfolio that includes multifunctional devices, printers, and advanced software solutions.
 
 
 
 
 
 At Kyocera Turkey, we are committed to developing innovative ideas and solutions that exceed customer expectations, serving organizations of all sizes, from small businesses to large enterprises. Our solutions address operational challenges by assessing customers&rsquo; document environments and defining strategies to reduce costs and increase productivity.
 
 
 
 
 
 We carefully evaluate every operational requirement and continuously enhance our solutions to effectively meet evolving user needs.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Analyze customers&rsquo; business objectives and technical requirements to develop end-to-end ICT and cloud-based solutions aligned with their existing infrastructure.
 </li>
 <li>
 Serve as the primary technical point of contact between the company and customers, managing the technical expectations of strategic and enterprise clients.
 </li>
 <li>
 Ensure the effective positioning of cloud-based business applications and ICT solutions at customer sites, driving adoption and demand.
 </li>
 <li>
 Define system requirements for customer projects and design solution architectures and technical specifications in line with infrastructure needs.
 </li>
 <li>
 Work closely with Sales, Account Management, and Customer Success teams to track the sales pipeline and technically evaluate the progress of opportunities during regular meetings.
 </li>
 <li>
 Conduct customer visits and perform technical assessments, evaluations, and needs analyses across multiple locations.
 </li>
 <li>
 Provide technical guidance and best practice recommendations to customers, proactively preventing potential issues.
 </li>
 <li>
 Collaborate with product, engineering, and support teams to communicate customer feedback for product development and continuous improvement.
 </li>
 <li>
 Lead regular customer meetings by sharing progress updates, technical roadmaps, and strategic recommendations to support customer satisfaction, retention, and sustainable growth.
 </li>
 <li>
 Stay up to date with the latest developments in ICT and cloud technologies, providing technical insights and market intelligence to sales and relevant teams.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Management Information Systems, Mathematics, Statistics, or related fields.
 </li>
 <li>
 Proven experience in the technology sector.
 </li>
 <li>
 Advanced proficiency in English.
 </li>
 <li>
 Solid understanding of core Information Technology concepts.
 </li>
 <li>
 Strong knowledge of network configuration and protocols.
 </li>
 <li>
 Experience with server and client operating systems.
 </li>
 <li>
 Knowledge of document management systems and business process management.
 </li>
 <li>
 Broad understanding of products and solutions.
 </li>
 <li>
 Customer-oriented with strong communication and solution development skills.
 </li>
 <li>
 Strong analytical, organizational, and coordination abilities.
 </li>
 <li>
 Open to travel as required.
 </li>
 </ul>
 
 
</div>

Business Solutions Consultant

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