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customer service representative Jobs in Dubai

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customer support coordinator

Majid Al Futtaim

<div>
 <strong>
  JOB TITLE
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  <br/>
 </strong>
 Customer Service Coordinator | Asset Management Business Unit | Majid Al Futtaim Properties
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 <strong>
  ROLE SUMMARY
 </strong>
 The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific Majid Al Futtaim Mall. Mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk, ensuring that all customer service-related activities are carried out in accordance with the process and procedures, and the services provided are of the highest-level standards to ensure effortless, unforgettable, and sensorial customer experience.
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 <strong>
  ROLE PROFILE
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  <br/>
 </strong>
 <ul>
  <li>
   Maintain up to date knowledge of the AMBU operating assets (shopping centre&rsquo;s) services, amenities/facilities, stores/locations, mall layout and any on-going/upcoming promotional activities, to ensure a smooth day to day functioning of the Customer Service Info desks.
  </li>
  <li>
   Ensure smooth day to day operations of the Customer Service Information Desk under the direction and guidance of Supervisor and Team leader and in accordance with the established Customer Service processes and procedures.
  </li>
  <li>
   Assist the customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person) and performing other shopping malls specific duties as assigned.
  </li>
  <li>
   Handle and resolve all customer complaints received in accordance with the established Customer Service policies and procedures with the utmost courtesy and professionalism and as per established Customer Service guidelines / procedures within agreed Service Level Agreement.
  </li>
  <li>
   Responsible to execute Gift Card program in the assigned operating assets and ensure that all payment handling by the Customer Service Team is in accordance with the prescribed policies and procedures.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent required
  </li>
  <li>
   2+ years&rsquo; work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry in GCC or abroad.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
  </li>
  <li>
   Work in a friendly environment, where everyone shares positive vibes and excited about our future.
  </li>
  <li>
   Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
  </li>
 </ul>
</div>


Customer Service Coordinator

Confidential

<div>
 <p>
  <strong>
   Job purpose
  </strong>
 </p>
 <p>
  Interact with our customers and provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Duties and responsibilities
  </strong>
 </p>
 <p>
  1. Receive purchase request from tender coordinator, Sales and marketing teams.
 </p>
 <p>
  2. Check for stock position, price, quantity, code as per Customer purchase order.
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  3. Consolidate all request as per source, principle and currency wise.
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  4. Generate purchase order into system and take print out.
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  5. Take approval of purchase orders from Division Manager.
 </p>
 <p>
  6. Take approval from Finance and Admin Director.
 </p>
 <p>
  7. Send purchase order to principles by fax, email, courier. In case of Johnson &amp; Johnson send purchase order into Excel sheet.
 </p>
 <p>
  8. Receive order confirmation from other companies within 24 hours.
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  9. Check order confirmation for any discrepancy.
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  10. Update the due date of the orders to assist
 </p>
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  11. Forward purchase order and order confirmation to Procurement in timely manner.
 </p>
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  12. Follow up for delivery if needed
 </p>
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  13. Receive phone calls from customers for order status.
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  14. Provide order status to customers by taking information from relevant persons.
 </p>
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  15. Arrange hotel booking, ticket booking, flight booking etc.
 </p>
 <p>
  16. Coordinate for organizing the conferences.
 </p>
 <p>
  17. Arrangement of stationery and grocery for the division.
 </p>
 <p>
  18. Preparing various reports required by the management.
 </p>
 <p>
  19. Assisting product specialist as and when required.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Minimum of bachelor&rsquo;s degree in any subject
  </li>
  <li>
   Minimum of 2 years&rsquo; experience
  </li>
  <li>
   Interpersonal skills
  </li>
  <li>
   Communication Skills
  </li>
  <li>
   Computer knowledge / Oracle / MS
  </li>
  <li>
   From Healthcare Field / Similar Pharma
  </li>
 </ul>
</div>


Lift Mart Elevators & Escalators

<div></div><div><div><div><div><div><div><h4 class="jobSectionHeader"><b>Job Description</b></h4></div></div><div></div><div><p>
We&rsquo;re hiring an Odoo Support &amp; System Coordinator to handle the day-to-day support, training, IT troubleshooting, and data maintenance of our ERP system across departments. This role is central to ensuring smooth usage of Odoo by all staff, resolving internal tech issues, ensuring correct data entry, and coordinating with our ERP developer.</p>
<p>
You will work closely with Sales, Operations, Projects, Finance, and Service teams to ensure the system is being used correctly, efficiently, and consistently, while also acting as the first line of internal IT support for the company.</p><br>
<p></p>
<p><b>
Key Responsibilities</b></p>
<p>
1. System Support &amp; Ticket Handling</p>
<ul>
<li>Serve as the first point of contact for any Odoo-related user issues</li>
<li>Log and track issues or bugs, escalating to the developer when needed</li>
<li>Test and validate fixes before pushing to live</li>
<li>Provide daily support to teams using CRM, Projects, Helpdesk, Inventory, or Accounting modules</li></ul><br>
<p></p>
<p>
2. User Training &amp; SOP Enforcement</p>
<ul>
<li>Train new joiners on basic Odoo usage for their department</li>
<li>Conduct refresher sessions when workflows are updated</li>
<li>Ensure users follow SOPs and fill in mandatory fields (e.g., TRNs, VAT, tags, descriptions)</li>
</ul>
<p>3. Data Review &amp; Compliance</p>
<ul>
<li>Monitor system for incorrect or missing data entries (e.g., untagged invoices, blank fields, duplicate contacts)</li>
<li>Perform basic internal audits to ensure consistent usage across departments</li>
<li>Support cleanup of outdated, duplicated, or mislinked records</li></ul><br>
<p></p>
<p>
4. System Coordination &amp; Reporting</p>
<ul>
<li>Help departments generate simple reports or filters based on system data</li>
<li>Track SLA progress in Projects or Helpdesk</li>
<li>Coordinate with the Odoo Developer for changes or fixes, and test new features before release</li></ul><br>
<p></p>
<p>
5. IT Troubleshooting &amp; Internal Support</p>
<ul>
<li>Provide first-line technical support for internal hardware and software issues (laptops, printers, connectivity)</li>
<li>Set up new devices and user accounts (email, Odoo, file access)</li>
<li>Maintain an inventory of company devices and basic network tools</li>
<li>Coordinate with external IT support vendors when needed</li></ul><br>
<p></p>
</div><div></div><div><div><h4 class="jobSectionHeader"><b>
The Work You&rsquo;ll Do</b></h4></div></div><div></div><div><p>
Requirements</p>
<ul>
<li>2&ndash;5 years of experience working with Odoo (functional level)</li>
<li>Strong IT troubleshooting knowledge (Windows setup, device setup, network config, printer/email support, cybersecurity, etc&hellip;)</li>
<li>Strong understanding of ERP basics (CRM, Projects, Sales, Service, Finance)</li>
<li>Comfortable with documentation, training, and system testing</li>
<li>Detail-oriented with a mindset for data integrity and SOP compliance</li>
<li>Strong communication and follow-up skills</li>
</ul>
<p>Reports To:</p>
<p>
Business Development Manager</p>
<p>
Works With:</p>
<p>
All internal departments + ERP Developer</p>
</div></div></div></div><div></div>
<div><div><div><div><div><div><div><div><div><h4 class="jobSectionHeader"><b>Information</b></h4>
</div></div><div></div><div><ul><li><div>Location : Dubai, United Arab Emirates
</div></li></ul></div><div></div><div><ul><li><div>Job Type : Full Time</div></li></ul></div><div><ul><li><div>
<div></div>Job Status : Open</div></li></ul></div></div></div></div></div></div></div></div></div>

Odoo Support Officer & System Coordinator LM – 0925 – 2

Yoocha Matcha

<p>YOOCHA MATCHA&trade; is a dynamic matcha supplier for 800+ cafes &amp; speciality coffee shops across GCC. We are looking for a skilled Admin Assistant to help drive sales growth in the GCC market and support the sales team in achieving their targets.</p><p><b>Job Responsibilities: </b></p><ul><li>Manage and maintain sales records, reports, client registry, etc.</li><li>Act as a point of contact between the sales team, clients, and other departments.</li><li>Respond to inquiries from clients and provide information about products and services.</li><li>Process sales orders and ensure accurate and timely delivery.</li><li>Coordinate with courier for orders.</li><li>Track orders and follow up with clients</li><li>Maintain and update the customer database and sales pipeline.</li><li>Generate sales reports to monitor performance</li><li>Assist the sales team with prospecting, lead generation, and follow-up activities.</li><li>Maintain relationships with clients and prospects.</li><li>Collaborate with marketing to align sales and promotional activities.</li><li>Coordinate with finance to manage invoices and payments</li></ul><p><b>Requirements: </b></p><ul><li>Bachelor's Degree in Business Administration or a related field;</li><li>Fluent in Arabic and English; written and verbal;</li><li>Minimum of 2 years of work experience in administrative or coordinating role;</li><li>Fluent in English; both verbal and written;</li><li>Excellent teamwork and collaboration abilities;</li><li>Effective problem-solving skills and time management skills;</li><li>Strong interpersonal relationship-building skills;</li><li>Proficient in Microsoft Office Suite (Excel, Word, PowerPoint);</li><li>Familiarity with customer relationship management (CRM) systems;</li><li>Currently in UAE and ready to start immediately.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED4,000.00 - AED6,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Sales: 2 years (Required)</li><li>Excel: 2 years (Preferred)</li></ul><p>Language:</p><ul><li>Arabic (Preferred)</li></ul>

Sales Support Coordinator - Arabic

Hairs Culture

<p>Job Title: Customer Coordinator</p><p>Job Summary:</p><p>The Customer Coordinator serves as the primary point of contact between the company and its clients. This role is responsible for handling customer inquiries, coordinating services or product delivery, ensuring client satisfaction, and maintaining strong relationships with customers. The Customer Coordinator also supports internal teams to meet customer needs efficiently and effectively.</p><p>---</p><p>Key Responsibilities:</p><p>Act as the first point of contact for customer queries, requests, and complaints.</p><p>Coordinate with internal departments (sales, operations, service teams) to ensure timely resolution of customer issues.</p><p>Maintain accurate customer records, including contact details, service requests, and feedback.</p><p>Follow up with customers to ensure satisfaction and identify opportunities for improvement.</p><p>Prepare and share regular reports on customer interactions, service performance, and client feedback.</p><p>Assist in scheduling appointments, service delivery, or product dispatch as required.</p><p>Escalate complex or unresolved issues to the appropriate department or management.</p><p>Support customer retention initiatives by building strong and professional relationships.</p><p>Contribute to continuous improvement by suggesting process enhancements based on customer feedback.</p><p>Job Type: Full-time</p><p>Pay: AED2,000.00 - AED2,500.00 per month</p>

CUSTOMER COORDINATOR

Durub Technical Services LLC

<p>Job Title: Sales Coordinator</p><p>Location: Dubai</p><p>Job Type: Full-Time</p><p>Salary: To be discussed</p><p>Visa: Own Visa candidate preferred</p><p>Job Overview:</p><p>We are seeking a Sales Coordinator to join our team on a full-time basis. The ideal candidate will support the sales department by managing customer accounts, processing orders, and ensuring smooth coordination across departments. This role requires excellent communication skills and a strong ability to multitask in a dynamic environment.</p><p>Send CV to the email: Batoulpurelinefiberglass@gmail.com</p><p>Key Responsibilities:</p><p>Process sales orders, quotations accurately and in a timely manner.</p><p>Coordinate with logistics, finance, and customer service teams to ensure timely delivery and invoicing.</p><p>Prepare sales reports, presentations, and documentation as needed by the sales team or management.</p><p>Respond to customer inquiries regarding products, pricing, delivery, and after-sales support.</p><p>Support the sales team in preparing proposals and contracts.</p><p>Ensure all documentation complies with internal policies and client requirements.</p><p>Assist in organizing sales events, meetings, and promotional activities.</p><p>Requirements:</p><p>Proven 4- 6 years of experience as a Sales Administrator, Sales Coordinator, or similar administrative role.</p><p>Strong knowledge of sales processes and administrative procedures.</p><p>Excellent written and verbal communication skills in English and Arabic.</p><p>High attention to detail and accuracy.</p><p>Proficient in Microsoft Office (Word, Excel, Outlook);</p><p>Ability to handle multiple tasks and meet deadlines in a fast-paced environment.</p><p>Bachelor&rsquo;s degree .</p><p>Job Type: Full-Time</p><p>Language:</p><p>Arabic (Only Preferred)</p><p>Job Type: Full-time</p><p>Pay: AED4,000.00 - AED6,000.00 per month</p><p>Language:</p><ul><li>Arabic (Preferred)</li></ul>

Sales Coordinator

Health Plus Investment LLC

<p><b>We&rsquo;re Hiring &ndash; Marketing Coordinator</b></p><p>Dermazone Laser &amp; Cosmetic Center is looking for a <b>Marketing Coordinator</b> to join our team.</p><p><b>Key Responsibilities:</b></p><ul><li>Manage social media accounts and customer engagement.</li><li>Organize and coordinate events, campaigns, and brand activations.</li><li>Handle model coordination and influencer collaborations.</li><li>Support overall marketing and promotional activities.</li></ul><p><b>Requirements:</b></p><ul><li>Previous experience in marketing coordination or similar role.</li><li>Strong organizational and communication skills.</li><li>Knowledge of social media platforms and customer interaction.</li><li>Arabic language preferred.</li></ul><p>Interested candidates can send their CVs to: <b>dermazonecareer@gmail.com</b></p><p>Job Type: Full-time</p><p>Language:</p><ul><li>Arabic  (Required)</li></ul>

Marketing Coordinator

Explore 5639+ Customer support coordinator in Dubai this September. Find roles across top companies and apply now to boost your career.

5639 customer support coordinator jobs IN Dubai

Customer Service Coordinator

Customer Service Coordinator

Odoo Support Officer & System Coordinator LM – 0925 – 2

Sales Support Coordinator - Arabic

CUSTOMER COORDINATOR

Sales Coordinator

Marketing Coordinator