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Mindware

<div>
 Date: Feb 20, 2026
 
 
 Location:
 
 
 Cairo, EG
 
 
 Company: Mindware FZ-LLC (EGY)
 
 
 Req ID: 3086
 
 
 
 Job Title
 
 
 
 Technical Support Engineer
 
 
 
 Job Scope
 
 
 
 The Technical Support Engineer is responsible to provide high-quality technical assistance to customers and internal teams. The ideal candidate has solid troubleshooting skills, strong communication abilities, and a customer-focused mindset, responsible for diagnosing issues, resolving technical problems, and ensuring smooth system operations.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Provide Level 1 and Level 2 technical support (remote and on-site if required).
 </li>
 <li>
 Troubleshoot hardware, software, and network-related issues.
 </li>
 <li>
 Install, configure, and maintain IT systems and applications.
 </li>
 <li>
 Monitor system performance and ensure availability.
 </li>
 <li>
 Escalate complex issues to senior engineers or vendors when necessary.
 </li>
 <li>
 Document incidents, solutions, and technical procedures.
 </li>
 <li>
 Support system upgrades, patches, and maintenance activities.
 </li>
 <li>
 Assist in implementation and deployment projects.
 </li>
 <li>
 Ensure SLA compliance and timely issue resolution.
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 <ul>
 <li>
 2&ndash;5 years of experience in technical support or IT operations.
 </li>
 <li>
 Good understanding of:
 </li>
 <li>
 Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
 </li>
 <li>
 Active Directory and user management
 </li>
 <li>
 Basic virtualization concepts (VMware / Hyper-V is a plus)
 </li>
 <li>
 Backup and security best practices
 </li>
 <li>
 Experience with ticketing systems.
 </li>
 <li>
 Basic knowledge of cloud platforms (Azure / AWS is a plus)
 
 
 
 </li>
 </ul>
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Computer Science or any other related field
 
 
 
 Experience
 
 
 
 At least 3 years of relevant experience
 
 
</div>

Technical Support Engineer

Capgemini

<div>
 
 About Capgemini
 
 
 
 Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of &euro;22.1 billion.
 
 
 
 Job Description
 
 
 
 As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards, and strategies to perfect our Support Services.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Resolve issues while working closely with multi-functional teams
 </li>
 <li>
 Provide with Senior Engineers and escalation points to engage Engineering resources and internal stakeholders.
 </li>
 <li>
 Determine priority levels while negotiating and setting expectations with customers
 </li>
 <li>
 Ensure the customer is communicated with in a timely manner and treated with the highest degree of respect
 </li>
 <li>
 Drive excellence through quality closures and proper escalation of issues
 </li>
 <li>
 Take ownership of customer success and satisfaction.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 A bachelor&rsquo;s degree in a relevant field.
 </li>
 <li>
 Fluent in Portuguese (written and spoken) and proficient in English.
 </li>
 <li>
 Certification as a Red Hat Certified System Administrator (RHCSA).
 </li>
 <li>
 First-rate interpersonal skills, phone etiquette and work ethic.
 </li>
 <li>
 Ability to work under pressure with calmness and composure.
 </li>
 </ul>
</div>

Technical Support Engineer (Portuguese Speaking)

Microsoft

<div>
 
 Overview
 
 
 
 With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&amp;S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers&rsquo; expectations in every interaction, whether in-product, digital, or human-centered. CE&amp;S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft&rsquo;s portfolio of solutions and products. Join CE&amp;S and help us accelerate AI transformation for our customers and the world.
 
 
 Within CE&amp;S, the Customer Service &amp; Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft&rsquo;s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
 
 
 In the Customer Service &amp; Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
 
 
 Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices.
 </li>
 <li>
 Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
 </li>
 <li>
 You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
 </li>
 <li>
 Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience.
 </li>
 <li>
 OR equivalent experience
 </li>
 <li>
 Demonstrated ability to troubleshoot complex technical issues involving multiple components, using tools such as event logs and performance traces.
 </li>
 <li>
 Experience working in customer-facing roles with a focus on issue resolution, transparency, and customer satisfaction.
 </li>
 <li>
 Familiarity with Microsoft platforms and products, including Windows client technologies and support tooling.
 </li>
 <li>
 Exposure to product feedback loops, including identifying defects and contributing to product or process improvement initiatives.
 </li>
 <li>
 Ability to work effectively in a global support environment, including participation in triage meetings and collaboration with engineering and serviceability teams.
 
 
 </li>
 </ul>
 
 Hands-on Experience With Enterprise Windows Technologies, Including
 
 
 
 <ul>
 <li>
 Microsoft APP-V
 </li>
 <li>
 Remote Desktop Services (RDS)
 </li>
 <li>
 Azure Virtual Desktop (AVD)
 </li>
 <li>
 Windows 365 / Cloud PC
 </li>
 <li>
 Server Manager
 </li>
 <li>
 PowerShell scripting and automation
 
 
 </li>
 </ul>
 
 Language Qualification
 
 
 
 English Language: confident in reading, writing and speaking OR
 
 
 Fluent in German, French, Italian and confident in reading, writing and speaking English.
 
 
 Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
 
 
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
</div>

Technical Support Engineer - Windows User Experience

<div>
 
 Overview
 
 
 
 With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&amp;S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers&rsquo; expectations in every interaction, whether in-product, digital, or human-centered. CE&amp;S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft&rsquo;s portfolio of solutions and products. Join CE&amp;S and help us accelerate AI transformation for our customers and the world.
 
 
 Within CE&amp;S, the Customer Service &amp; Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft&rsquo;s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
 
 
 In the Customer Service &amp; Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
 
 
 Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices.
 </li>
 <li>
 Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
 </li>
 <li>
 You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
 </li>
 <li>
 Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 Advanced troubleshooting and in depth, hands on customer delivery experience with Microsoft operating systems and in some or all of the below areas
 </li>
 <li>
 Troubleshooting no boot issues
 </li>
 <li>
 Troubleshooting performance issues using Performance Monitor and other tools
 </li>
 <li>
 Troubleshooting hangs, crashes and unexpected restarts in Windows
 </li>
 <li>
 Windows Shell configuration and management
 </li>
 <li>
 Event Logs and Auditing
 
 
 </li>
 </ul>
 
 Experience in one or more of these areas strongly preferred:
 
 
 
 <ul>
 <li>
 Memory leak and resource depletion
 </li>
 <li>
 OS Internal concepts, performance, event logs and registry
 </li>
 <li>
 Knowledge of Basic debugging skills and Windows Internals is a plus
 </li>
 <li>
 Slow boot and logon
 
 
 </li>
 </ul>
 
 Good working knowledge in 2 or more of the below technologies:
 
 
 
 <ul>
 <li>
 Procmon, ETL traces review
 </li>
 <li>
 Debugging (crashes)
 </li>
 <li>
 Linux and WSL knowledge
 </li>
 <li>
 Performance, Resource Monitor
 </li>
 <li>
 Networking (TCP, IP)
 </li>
 <li>
 Windows Shell configuration and management
 
 
 </li>
 </ul>
 
 Language Qualification
 
 
 
 <ul>
 <li>
 English language: fluent in reading, writing and speaking.
 </li>
 <li>
 French, German, Italian or Spanish is a plus
 
 
 </li>
 </ul>
 Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
 
 
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
</div>

Technical Support Engineer - Windows Networking

Conectys

<div>
 
 As a
 
 CS Representative
 
 , you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.
 
 
 
 
 
 You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.
 
 
 
 
 
 With over 3000 employees across 11 sites,
 
 Conectys
 
 is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers&rsquo; success our own success.
 
 
 
 
 
 
 Your responsibilities:
 
 
 <ul>
 <li>
 Support clients via live
 
 chat
 
 and
 
 email
 
 , ensuring a high-quality customer experience.
 </li>
 <li>
 Provide accurate guidance by maintaining strong knowledge of the platform, products, and market conditions.
 </li>
 <li>
 Manage and follow up on customer inquiries and complaints efficiently.
 </li>
 <li>
 Identify and escalate operational issues, discrepancies, or potential risks to management.
 </li>
 <li>
 Gather customer insights and contribute to process and service improvements.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What will make you successful in the role:
 
 
 
 
 
 
 Language requirements:
 
 <ul>
 <li>
 C1 level of English (written &amp; spoken).
 </li>
 </ul>
 
 Other requirements:
 
 <ul>
 <li>
 Previous experience in customer service or frontline support (live chat/email preferred).
 </li>
 <li>
 2+ years of relevant experience is a strong advantage.
 </li>
 <li>
 Experience in fintech, financial services, dispute resolution or crypto trading is a plus.
 </li>
 <li>
 Strong attention to detail with confidence working with numbers and data.
 </li>
 <li>
 Customer-focused, proactive team player with solid communication skills.
 </li>
 <li>
 Flexibility to work
 
 5-day rotating shifts
 
 , including weekends and public holidays (24/7 coverage).
 </li>
 </ul>
 
 
 
 
 
 Sounds good? Find out what you can get:
 
 
 <ul>
 <li>
 
 Innovative Environment:
 
 Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
 </li>
 <li>
 
 Career Development:
 
 Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
 </li>
 <li>
 
 Global Exposure:
 
 Support an international client base and collaborate with diverse teams.
 </li>
 <li>
 
 Competitive Package:
 
 Attractive compensation and benefits aligned with your experience and shift flexibility.
 </li>
 <li>
 
 Fresh start:
 
 A new project where your contributions are noticed.
 </li>
 <li>
 
 Developed Learning &amp; Development program
 
 to support your growth.
 </li>
 </ul>
 
 
 
 
 We take pride in our commitment to
 
 diversity and inclusion
 
 , believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.
 
 
 
</div>

Customer Support Representative with English – FinTech/Crypto Platform (Chat & Email)

Orange Business

<div>
 
 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 Responsibilities
 
 
 
 
 About the role
 
 
 
 <ul>
 <li>
 Telephone support and/or shift hours mandatory
 </li>
 <li>
 Provide timely and professional technical support for all IT incidents received by phone or through the web self-service tool.
 </li>
 <li>
 Respond to all escalations in a timely manner in line with the Incident Handling Policy.
 </li>
 <li>
 Provide updates to the customers per the Incident Handling guidelines. Updates include managing updates notifications, Email and Telephone communication.
 </li>
 <li>
 Diagnose incidents utilizing administration tools or remote-control utilities to troubleshoot PC, operating system, or system incidents
 </li>
 <li>
 Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
 </li>
 <li>
 Perform technical escalations in line with Incident Handling policy
 </li>
 <li>
 Ensure incidents are routed to the proper next level/organization as part of the incident management process
 </li>
 <li>
 Liaise with other relevant departments. e.g. Office IT, Infrastructure, Security, Data Center, etc. to ensure all incidents are managed properly.
 </li>
 <li>
 Maintain a good degree of technical knowledge of all Orange Business Services IT services and applications.
 </li>
 <li>
 Maintain a thorough understanding of the tools, systems, and processes required to provide quality customer support.
 </li>
 <li>
 To resolve by himself/herself most of the incidents relevant to the scope of expertise.
 </li>
 <li>
 Undertake any other reasonable task as assigned
 
 
 </li>
 </ul>
 
 About You
 
 
 
 <ul>
 <li>
 French speaker
 </li>
 <li>
 Customer Service oriented, customer focused with good customer service skills.
 </li>
 <li>
 Ability to multitask.
 </li>
 <li>
 Good PC troubleshooting background
 </li>
 <li>
 Good troubleshooting logic to isolate the fault.
 </li>
 <li>
 At least one formal technical qualification related to Office IT, infrastructure, OS, Data Base
 </li>
 <li>
 Fluent in spoken and written English and French is a plus.
 </li>
 <li>
 Teamwork, Simplicity, Agility, Flexibility, Adaptability, result driven and Autonomous
 </li>
 <li>
 Good communication skills and multi culture understanding.
 </li>
 <li>
 Prioritization and time management
 
 
 </li>
 </ul>
 You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
 </li>
 <li>
 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
 </li>
 <li>
 Professional Development: training programs and upskilling/re-skilling opportunities.
 </li>
 <li>
 Career Growth: Internal growth and mobility opportunities within Orange.
 </li>
 <li>
 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
 </li>
 <li>
 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

IT Service Desk Engineer

First Point Group

<div>
 
 
 BSS / CBS Support Engineer
 
 
 
 
 
 
 Location: Cairo, Egypt | 1 year contract
 
 
 
 
 
 
 About the Company
 
 
 
 
 
 
 
 
 
 A global leader in telecommunications and digital infrastructure, this organization delivers cutting-edge network, cloud, and enterprise solutions to operators and governments worldwide. With a strong presence across emerging and mature markets, the company drives innovation in 5G, cloud computing, and digital financial services. Joining this team means working on mission-critical platforms that power millions of users while gaining exposure to large-scale, high-impact telecom environments.
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 
 
 
 We are seeking a skilled BSS / CBS Support Engineer to join a telecom delivery team supporting Convergent Billing System (CBS), Business Enabling System (BES), and Mobile Money platforms. The successful candidate will ensure high availability, system stability, and operational excellence for telecom operator customers. This is a customer-facing role requiring strong troubleshooting capabilities, hands-on system configuration experience, and the ability to manage production environments, including night change operations.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Provide L2/L3 technical support for CBS, BES, and Mobile Money systems
 </li>
 <li>
 Perform system configuration across BES modules, UPC, Number Analysis, Invoice, DC, UVC, and related components
 </li>
 <li>
 Analyze logs, capture system traces, and troubleshoot production faults
 </li>
 <li>
 Conduct incident, change, and problem management activities following ITIL best practices
 </li>
 <li>
 Execute night change operations, system upgrades, and patch deployments
 </li>
 <li>
 Perform database operations, query execution, and data validation
 </li>
 <li>
 Compile CRL files and develop shell scripts for automation and troubleshooting
 </li>
 <li>
 Prepare and execute test cases, support UAT, and produce test reports
 </li>
 <li>
 Deliver technical training to local customer teams
 </li>
 <li>
 Maintain daily communication and reporting with customer stakeholders
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Minimum 2 years of experience in telecom BSS, CBS, BES, or Mobile Money environments
 </li>
 <li>
 Hands-on experience in charging and billing platforms
 </li>
 <li>
 Strong understanding of prepaid/postpaid charging architecture
 </li>
 <li>
 Familiarity with ITIL processes (Incident &amp; Change Management)
 </li>
 <li>
 Experience working in Linux/Unix environments
 </li>
 <li>
 Knowledge of SQL and database structures (Oracle/MySQL preferred)
 </li>
 <li>
 Experience in log analysis and fault localization
 </li>
 <li>
 Strong English communication skills
 </li>
 <li>
 Willingness to work night shifts for change activities
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Preferred Skills
 
 
 
 
 
 
 
 
 <ul>
 <li>
 ITIL Foundation certification
 </li>
 <li>
 Experience working with telecom operators
 </li>
 <li>
 Experience in Mobile Financial Services (MFS) platforms
 </li>
 <li>
 Background in telecom managed services or support projects
 </li>
 </ul>
 
 
</div>

Business Support System Engineer

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