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customer support engineer

Incorta

<div>
 Incorta is a next-generation data analytics and business intelligence platform that excels at rapidly delivering business value from transactional data, this is the first real breakthrough in data analytics in 20 years. We provide an integrated end-to-end data experience, from data acquisition and enrichment to visualizing and sharing results. Our platform cuts project implementation time from months to weeks provides revolutionary query speed and maintains a unified, single source of truth for multiple workloads including business intelligence, analytics, and machine learning. Fully 90% of companies that try Incorta become customers, and over 98% of our customers are still with us. Our cloud-based service widens our reach into businesses of all sizes. There is simply no other analytics solution that is as cost-effective, agile, and impactful.
 
 
 As a
 
 Customer Support Engineer
 
 at Incorta, you will play a vital role in ensuring customer success by providing world-class post-sales support. You will act as the primary point of contact for our customers, resolving technical issues, troubleshooting complex challenges, and guiding them to get the most value out of Incorta&rsquo;s platform. In this role, you will also serve as a trusted advisor and advocate for customer needs, collaborating with internal teams to drive resolutions and improve the overall customer experience.
 
 
 
 YOU WILL
 
 
 
 <ul>
 <li>
 Deliver day-to-day technical support to Incorta&rsquo;s EMEA customers via phone, email, and other channels.
 </li>
 <li>
 Troubleshoot and resolve complex issues related to installation, upgrades, performance, and clustering.
 </li>
 <li>
 Research and analyze incidents and service requests, developing effective and timely solutions.
 </li>
 <li>
 Contribute to and enrich Incorta&rsquo;s internal and external Knowledge Base and user community.
 </li>
 <li>
 Collaborate with cross-functional teams on projects, providing input on support requirements for new tools and features.
 </li>
 <li>
 Demonstrate strong communication skills to effectively manage customer expectations and ensure satisfaction.
 </li>
 <li>
 Show commitment to areas of strategic importance, contributing to continuous improvement in support services.
 
 
 </li>
 </ul>
 
 YOU HAVE
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Computer Engineering, or a related field.
 </li>
 <li>
 3+ years of total technical experience, with at least 2 years in a customer support role.
 </li>
 <li>
 Excellent analytical and troubleshooting skills.
 </li>
 <li>
 Strong experience in setting up and troubleshooting clusters and environments involving Linux, Tomcat, WebLogic, Zookeeper, Spark, Hilex, and Kafka.
 </li>
 <li>
 Knowledge of SQL.
 </li>
 <li>
 Exceptional verbal and written communication skills in English.
 
 
 </li>
 </ul>
 
 NICE TO HAVE
 
 
 
 <ul>
 <li>
 Experience with BI tools such as Tableau, MicroStrategy, Power BI, or similar.Solid experience in Python programming.
 </li>
 <li>
 Experience supporting analytics and BI software products.
 </li>
 <li>
 Knowledge of Oracle ERP (E-Business Suite).
 </li>
 <li>
 ITIL V3 Foundation or relevant technical certifications.
 
 
 </li>
 </ul>
 We could tell you that we&rsquo;re building something that truly optimizes the way business intelligence is done. We could also tell you that we&rsquo;re backed by marquee VC's such as Google Ventures and Kleiner Perkins. Or even the fact that we were named one of Inc. Magazine&rsquo;s Best Workplaces of 2022 while also being the only vendor to be recognized in the 2022 Gartner&reg; Magic Quadrant&trade; and the 2022 Gartner&reg; Market Guide. All true, but the real reason you will want to come work for Incorta is that you&rsquo;ll be part of an early team that is building a game-changing analytics product that will allow companies to answer complex questions in seconds...not days or weeks like the current solutions.
 
 
 Incorta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
</div>

Customer Support Engineer, EMEA

Archer Integrated Risk Management

<div>
 Job Details
 
 
 
 Description
 
 
 
 Technical Support Engineer, Technical Support
 
 
 For nearly 25 years, Archer has been a pioneer and a trusted global leader in delivering comprehensive compliance and risk management solutions to empower organizations to effectively navigate risks, ensure compliance, and achieve their business objectives. Our innovative GRC solutions are designed to provide companies with a clear, unified perspective on their risk landscape and enable data-driven decision-making and strategic planning. By leveraging cutting-edge technologies such as AI and risk quantification, we equip our clients to anticipate, adapt to, and overcome challenges in today&rsquo;s rapidly evolving market. At Archer, we don&rsquo;t just help organizations manage risk &mdash; we help our clients transform risk into a strategic advantage and turn uncertainty into opportunity. Learn more at www.ArcherIRM.com
 
 
 
 Responsibilities
 
 
 
 The ideal candidate will create and update Archer training presentations, lab environments and lab guides for both instructor-led classes as well as courses designed for self-paced study. Attention to detail and an ability to clearly convey technical topics to a non-technical audience is a must. Principal duties and Responsibilities:
 
 
 <ul>
 <li>
 Reviews technical solution articles for accuracy and completeness and give feedback to the authors.
 </li>
 <li>
 Acts as a remote customer advocate to champion specific customer needs in collaboration with field team.
 </li>
 <li>
 Understands and uses sphere of influence extending outside of the department.
 </li>
 <li>
 Participating in and leads conference calls with customers Knows their audience and articulate accordingly.
 </li>
 <li>
 Participates in eServices content creation (self-service) and maintenance such as Chat, Knowledgebase content, Support forums, etc.; regularly submits content to the knowledge database
 </li>
 <li>
 Validates technical information and issues early warning and disseminates information as needed.
 </li>
 <li>
 Interfaces directly with customers at different stages of problem resolution process including understanding issues customers are facing, communicating plans for resolution, explaining developments, and conveying resolution.
 </li>
 <li>
 Assesses when it is necessary to engage or escalate to more senior resources to resolve more complex issues.
 </li>
 <li>
 Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers.
 </li>
 <li>
 As a 24X7X365 organization, shift work, holidays, weekends and on-call responsibilities may be required.
 </li>
 <li>
 Works toward becoming subject matter expert in a particular area or areas.
 </li>
 <li>
 Applies systems analysis techniques and procedures to determine hardware or software systems functionality.
 </li>
 <li>
 Applies technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices; uses operational and diagnostic procedures to diagnose and resolve issues in unique and often complex customer environments.
 </li>
 <li>
 Systematically gathers relevant information and analyzes a broad range of factors while working to diagnose and resolve issues.
 </li>
 <li>
 Determines which tool(s) to use to resolve issues including running tests and be able to identify when deviation from the available troubleshooting tools and documents is appropriate.
 </li>
 <li>
 Effectively communicates procedural and technical issues to internal and external customers in a fast paced and Client critical environment.
 </li>
 <li>
 Maintains a "closed-loop" communication style that ensures proper and consistent documentation in service request case notes; assuring all appropriate individuals are notified of ongoing issues and problem resolution status.
 </li>
 <li>
 Contributes and develops knowledge-based articles; may perform senior or expert level tasks for assigned products and skills; prepares articles for other CSEs and/or clients regarding technical solutions.
 
 
 </li>
 </ul>
 
 Required Experience And Skills
 
 
 
 <ul>
 <li>
 Customer Service skill.
 </li>
 <li>
 Troubleshooting skills.
 </li>
 <li>
 Interpersonal skills.
 </li>
 <li>
 Presentation skills.
 </li>
 <li>
 Technical Skills.
 </li>
 <li>
 Good knowledge of network fundamentals, protocols and troubleshooting utilities.
 </li>
 <li>
 Knowledge of Network Security Fundamentals
 </li>
 <li>
 Familiar with basics of information security (Encryption, certificates ... etc).
 </li>
 <li>
 SQL Database Knowledge and hands-on experience
 </li>
 <li>
 IIS and Web Services knowledge
 </li>
 <li>
 Knowledge of MS Active Directory and LDAP protocol.
 </li>
 <li>
 Linux administration Knowledge is a plus.
 
 
 </li>
 </ul>
 
 Other Duties
 
 
 
 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice at management discretion based on business need.
 
 
 Archer is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Archer are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, protected veteran status, genetic information, or any other characteristic protected by federal, state or local laws. Archer will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All Archer employees are expected to support this policy and contribute to an environment of equal opportunity.
 
 
 If you need a reasonable accommodation during the application process, please contact talent-acquisition@archerirm.com. All employees must be legally authorized to work in Egypt or hold the required visa/permit. Archer and its approved consultants will never ask you for a fee to process or consider your application for a career with Archer. Archer reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.
</div>

Technical Support Engineer

Orange Business

<div>
 
 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
 Provide technical point of contact for customers&rsquo; incidents.
 
 
 &Oslash; Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.
 
 
 &Oslash; Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.
 
 
 &Oslash; Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
 
 
 &Oslash; Perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence.
 
 
 &Oslash; Perform and own technical management escalations in line with company procedure and case excellence policy.
 
 
 &Oslash; Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail and gain agreement to incident closure by customer or Service desk representative&Oslash; Ability to organize on spot calls with the customer and gather resources for such calls
 
 
 
 About You
 
 
 
 Skills / Qualifications:
 
 
 &Oslash; Excellent customer service skills
 
 
 &Oslash; Interpersonal and communication skills.
 
 
 &Oslash; Time management.
 
 
 &Oslash; Ability to work under pressure and deal with multiple tasks.
 
 
 &Oslash; Problem solving skills.
 
 
 &Oslash; Language skills French and english
 
 
 
 &iquest; Educational Background
 
 
 
 &Oslash; Bachelor of Science in Communications/Computer Engineering
 
 
 &Oslash; Cisco certificate (CCNA). (+)
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
 </li>
 <li>
 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
 </li>
 <li>
 Professional Development: training programs and upskilling/re-skilling opportunities.
 </li>
 <li>
 Career Growth: Internal growth and mobility opportunities within Orange.
 </li>
 <li>
 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
 </li>
 <li>
 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

<div>
 
 Introduction
 
 
 
 As a Technical Support Representative, you resolve issues impacting IBM client business and play a key role in enhancing the client experience. You lead the problem resolution process through analysis and troubleshooting of technical issues and problems, with variety of complexity, through deployment of solutions or workarounds to ensure the client satisfaction and minimize business impact. Your responsibilities will include direct communication with clients, analyzing diagnostic information, troubleshooting, problem recreation and debugging client IT environment issues to determine course of action and/or solutions. You create and reuse knowledge assets and content to promote client self-sufficiency through digital solutions and improve effectiveness of the IBM teams. You coordinate and collaborate with Development, Services and Field teams to ensure technical solutions are relevant, timely and effective. You collaborate with Development to drive product quality, functionality, serviceability, and usability improvements through intelligence gathered from case data and client feedback. You understand the client&rsquo;s business impact and technical needs and act as their trusted advisor for successful utilization of IBM products &amp; solutions.
 
 
 
 Your Role And Responsibilities
 
 
 
 <ul>
 <li>
 Provide hardware remote technical support, troubleshooting and analysis assistance for hardware installation (or reinstallation), usage, configuration questions and software installation for Lenovo PC products.
 </li>
 <li>
 Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction.
 </li>
 <li>
 Demonstrate excellent oral and written communication skills.
 </li>
 <li>
 Provide answers for general usage and operation questions.
 </li>
 <li>
 Provide problem determination / problem source Identification. Review diagnostic information to assist in isolation of a problem cause.
 </li>
 <li>
 Identify known defects and fixes to resolve problems.
 </li>
 <li>
 Identify suspected defects and engage escalation team to assist in resolution.
 </li>
 <li>
 Aid with questions regarding product documentation related to the supported products.
 
 
 </li>
 </ul>
 Interpret online manuals regarding Lenovo code and application interfaces.
 
 
 <ul>
 <li>
 Strong in soft skills and negotiation to handling customers escalations or complains.
 
 
 </li>
 </ul>
 Collaborate with other support centers and business units to provide seamless problem resolution.
 
 
 <ul>
 <li>
 Demonstrate proficiency in the hardware platform supported by maintaining applicable technical certifications.
 </li>
 <li>
 Supporting USA/CA customers, USA/CA time zone, Shift based/rotation, 24/7.
 
 
 </li>
 </ul>
 
 Required Technical And Professional Expertise
 
 
 
 <ul>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Fluent in English is a must.
 </li>
 <li>
 0 &ndash; 2 years of experience in Technical Support or similar fields
 </li>
 <li>
 Expressing any certain aspect of the workplace to make it better &ldquo;Self-motivated &ldquo;.
 </li>
 <li>
 Handling off hours for business needs, whenever required.
 </li>
 <li>
 Lenovo PC products knowledge.
 </li>
 </ul>
</div>

PC Technical Support Representative (Chat)

ELSEWEDY ELECTRIC

<div>
 
 
 
 About us:
 
 
 
 
 
 
 
 Elsewedy Electric: Powering Progress, Empowering People
 
 
 
 
 
 For over 80 years,
 
 Elsewedy Electric
 
 has been a leading manufacturer of electrical products and solutions, operating in 19 countries with over 18,000 employees. We offer a diverse range of products across wire &amp; cable, electrical equipment, engineering &amp; construction, digital solutions, and infrastructure investments.
 
 
 Beyond our manufacturing prowess, we're passionate about creating a positive and empowering work environment for our team. We foster a culture of diversity, inclusion, and continuous learning, providing opportunities for professional development and career growth. Our commitment to employee well-being extends beyond compensation with initiatives promoting work-life balance and overall well-being.
 
 
 Join us and be part of a company that's not just powering progress, but empowering people to build a brighter future.
 
 
 
 
 
 This job opportunity is offered by
 
 Elsewedy Electric Graduate Development Program.
 
 The program is designed for Graduates with 0-2 years of experience. The program offers various job rotations, mentorships, coaching &amp; trainings. 2024 &amp; 2025 Graduates are welcomed to apply.
 
 
 
 
 
 
 
 Professional Experience Required
 
 
 
 <ul>
 <li>
 Hands-on experience with ticketing systems (e.g., Azure, Jira, ServiceNow) and incident management processes.
 </li>
 <li>
 Exposure to smart metering, prepaid metering, or embedded device solutions is a strong advantage.
 </li>
 <li>
 Basic experience in issue classification and escalation procedures across software, hardware, and firmware.
 </li>
 <li>
 Familiarity with remote diagnostics, data validation, and system monitoring tools.
 </li>
 <li>
 Strong communication skills with the ability to guide customers through troubleshooting steps clearly and effectively.
 </li>
 <li>
 Serve as the first point of contact for customers to capture and understand technical issues via email or WhatsApp.
 </li>
 <li>
 Classify, log, and track incidents (software, hardware, firmware, connectivity, etc.) using the Azure ticketing system.
 </li>
 <li>
 Perform basic troubleshooting and resolve straightforward technical issues promptly.
 </li>
 <li>
 Escalate complex cases to Level 2 support (software/hardware) with complete diagnostic details.
 </li>
 </ul>
 
 
 
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 
 Academic Qualifications:
 
 Bachelor&rsquo;s degree in Electrical &amp; Machine Power Engineering, Mechatronics, Communication.
 </li>
 <li>
 
 Language Proficiency:
 
 Fluent in English (spoken and written)
 </li>
 <li>
 
 Years of Experience:
 
 0-2 Years of experience in the same field.
 </li>
 </ul>
 
 
</div>

GE Vernova

<div>
 
 Job Description Summary
 
 
 
 
 Job Description
 
 
 
 The
 
 Lead Secondary Engineer
 
 is the technical guarantor of the proper performance of design works conducted in his/her field of activity, in matter of committed design budget (man days), deadline and Quality, in line with Customer expectation, while promoting ease of installation, operation and maintenance of the system.
 
 
 As a High Voltage Substation Control, protection &amp; low voltage system designer Engineer, your main responsibility is to design, be part of the design of the design of a high-voltage &amp; HVDC substations, ensuring their reliability, efficiency, and compliance with industry standards, protection standard, and regulations. Collaboration with other engineers and support for project documentation and continuous improvement initiatives are also key aspects of this role.
 
 
 He/she plans basic and detailed design activities, manages &amp; oversees detailed execution progress, coordinates delivery of required engineering documentation for procurement, manufacturing and site erection associated to concerned activity, based on Customer specifications and requirement, and internal standards.
 
 
 He/she coordinates elaboration of documents done internally or through subcontracting.
 
 
 
 A Lead Secondary engineer has the capacity to manage design packages integrated in &ldquo;Full set&rdquo; projects according to PMH
 
 
 
 With an important customer in terms of secured and potential contracts or target market. That constitutes a major financial, technical and or commercial risk &amp; opportunities The impact of the project will have a significant effect on the Business unit Operating within an (inter)national environment with many complex internal and suppliers&rsquo; interfaces
 
 
 
 Key Missions Of The Lead Secondary Engineer
 
 
 
 Project management
 
 
 <ul>
 <li>
 scope of work &amp; time schedule
 </li>
 <li>
 Establish, based on tender and contract analysis, and project strategy, the list of documents to produce for his/her field of activity
 </li>
 <li>
 Evaluates with PEM or PM engineering workload and deliverables dates for concerned package, and commits to such budget in man days and in time delivery
 </li>
 <li>
 Time delivery mastering
 </li>
 <li>
 Ensures on-time delivery of design, including Partner documents, to stakeholders with suitable quality
 </li>
 <li>
 Anticipate and mitigate delivery issues and recommend changes
 </li>
 <li>
 Lead &amp; coordinate his/her design team
 </li>
 <li>
 Manage and monitor detailed execution progress and short-term plan
 </li>
 <li>
 Request from PEM or PM required technical coordination meetings with partners or key suppliers if &amp; when appropriate, to synchronize respective designs
 </li>
 <li>
 Give necessary input for management / monitoring detailed execution progress and short-term plan
 </li>
 <li>
 Resources
 </li>
 <li>
 On monthly basis, measure design physical progress on relevant studies, and provides PEM with relevant data for evaluation of ETTC
 </li>
 <li>
 Manage design time spent in man-hours on relevant activities
 
 
 </li>
 </ul>
 Project strategy &amp; risk management
 
 
 <ul>
 <li>
 Follows &amp; implements project strategy
 </li>
 <li>
 Highlights scope or design changes (data for claims, VO..)
 </li>
 <li>
 Informs PEM / PM of design issues all along project execution and propose range of solutions for decision; follow solutions agreed up to resolution
 </li>
 <li>
 Updates risk assessment related to engineering &amp; applies mitigation plan when required
 </li>
 <li>
 Pro-actively generate and manage opportunities
 
 
 </li>
 </ul>
 Customer relationship
 
 
 <ul>
 <li>
 Analyse customer technical requirements
 </li>
 <li>
 Ensures compliance to customer requirements
 </li>
 <li>
 Represents customer interests in the design decisions at PM request
 </li>
 <li>
 Manage customer comments
 </li>
 <li>
 Attend Customer technical meetings, upon PEM or PM request
 </li>
 <li>
 Coordinate with Partners coordination regarding customer technical comments on their scope
 
 
 </li>
 </ul>
 Document &amp; configuration management
 
 
 <ul>
 <li>
 Manages &amp; tracks evolution of input data
 </li>
 <li>
 Track customer comments and answers, along with document resubmission
 </li>
 <li>
 Manage return status of project documentation (approved, comments, resubmit, rejected)
 </li>
 <li>
 Ensures traceability from Customer requirements to equipment specifications
 </li>
 <li>
 Ensures conformance of material with specification &amp; documentation
 </li>
 <li>
 Tracks &amp; manages identified or potential deviations
 </li>
 <li>
 Manages evolution of customer requirements &amp; associated impacts
 
 
 </li>
 </ul>
 Design expediting
 
 
 <ul>
 <li>
 Participates to issuance of technical specifications and basic document to enable procurement of main items and plant detailed design
 </li>
 <li>
 Prepares and or coordinates elaboration of document, calculation, Simulation, to validate technical options proposed to the customer
 </li>
 <li>
 Looks for cost optimization in all design phases and mainly during basic design
 </li>
 <li>
 Ensures technical consistency of design area and associated performance level
 </li>
 <li>
 Obtains or provides support to insure compliance to technical "state of the art" and applicable standards &amp; regulations
 </li>
 <li>
 Checks documents
 </li>
 <li>
 Provides technical assistance to sourcing upon request
 </li>
 <li>
 Prepares subcontracting files (Scope, Deliverables, Inputs, Schedule)
 </li>
 <li>
 Checks design subcontractor deliverables
 </li>
 <li>
 Organizes review meeting with subcontractors
 </li>
 <li>
 Contributes to OMM &amp; As-built issuance
 
 
 </li>
 </ul>
 Process &amp; Tools
 
 
 <ul>
 <li>
 Deploys Engineering tools (CAD, PDM/DMS,) as per strategy
 </li>
 <li>
 Defines with Engineering management the Project Design review plan
 </li>
 <li>
 Conducts design reviews following Engineering management instruction
 </li>
 <li>
 Propose co-engineering platform with partners when relevant
 </li>
 <li>
 Integrate EHS requirements based on project Strategy, and deploy HAZID (Hazard identification) sessions at different project phases
 </li>
 <li>
 Apply Design subcontracting process supported by PEM or PM
 </li>
 <li>
 Implement KPIs defined on engineering process for full set project
 </li>
 <li>
 Issue nonconformance reports (FAT, Site) as required
 </li>
 <li>
 Manage nonconformance reports upon issuance
 
 
 </li>
 </ul>
 Sourcing &amp; Procurement, Supplier/Partner management
 
 
 <ul>
 <li>
 Support Sourcing and Procurement in the definition of the Supplier&rsquo;s list according to the project strategy
 </li>
 <li>
 In line with general time schedule, participate to elaboration of supply request : specification &amp; BOQ
 </li>
 <li>
 Organize and follow transmission of required Supply Requests on time; coordinate any required updates
 </li>
 <li>
 Coordinate with relevant people the review of technical offers from suppliers and approve the technical evaluation for relevant activity
 </li>
 <li>
 Manage technical interface with sub suppliers &amp; partners, prepare input data , check consistency
 </li>
 <li>
 Request for technical coordination meetings with partners or key suppliers if &amp; when appropriate
 </li>
 <li>
 Follow design subcontracting process
 </li>
 <li>
 Ensure the technical follow up (review, comment, approval) of the supplier&rsquo;s documentations
 </li>
 <li>
 Support Procurement in the equipment ITP review and approval
 </li>
 <li>
 Support Procurement in the review of FAT procedure and participate to FAT, as per project FAT plan. and request resources function of project
 
 
 </li>
 </ul>
 Interface with Construction
 
 
 <ul>
 <li>
 Involve Construction teams on Design review to Perform constructability analysis
 </li>
 <li>
 Prepares site work: method statement; site modification
 </li>
 <li>
 Prepares information required for OMM for his/her field of activities
 </li>
 <li>
 Provides support to the site team to resolve technical issues and raise and close snag lists
 
 
 </li>
 </ul>
 Return of Experience &amp; Knowledge Capitalisation
 
 
 <ul>
 <li>
 Provide data &amp; inputs for project RoE
 </li>
 <li>
 Site/Design return of experience &amp; design validation
 </li>
 <li>
 Support functional knowledge capitalization for dedicated practice areas
 
 
 </li>
 </ul>
 Quality
 
 
 <ul>
 <li>
 Comply with Quality Procedures, work instructions and Processes defined at Unit, project level, and in EMH
 </li>
 <li>
 Report or resolve any non-conformances and process in a timely manner
 
 
 </li>
 </ul>
 Health and Safety
 
 
 <ul>
 <li>
 Implement design freeze and EHS in design
 </li>
 <li>
 Demonstrate EHS leadership and ensure Zero Deviation Plan is implemented within the team
 </li>
 <li>
 Sets the example by demonstrating the proper acts and actively observes work conditions and behaviors, giving constructive feedback and celebrating EHS effective prevention.
 </li>
 <li>
 Actively participates in defining corrective actions when work is unsafe or when an uncontrolled risk is observed.
 </li>
 <li>
 Routinely observes routines and behaviors of others and provides immediate feedback regarding unsafe behavior and celebrates achievements or safe behaviors.
 
 
 </li>
 </ul>
 Performance Measurement
 
 
 <ul>
 <li>
 Discipline provisional document list prepared and aligned with project time Schedule with achievable task duration
 </li>
 <li>
 Full set KPI&rsquo;s followed on monthly base
 </li>
 <li>
 Discipline Design reviews &amp; Gate reviews plan formalized and followed
 </li>
 <li>
 ROR integrates design part and Mitigation plan formalized and actions status identified (not started, ongoing, closed.)
 </li>
 <li>
 Design management tools strictly followed, and submission of coherent data
 </li>
 <li>
 Discipline workload plan updated on regular base
 </li>
 <li>
 Discipline Design hours mastered
 </li>
 <li>
 Design change process in place
 </li>
 <li>
 Discipline Interface sheets deployed and validated for the project
 </li>
 <li>
 No significant gap in scope and exchange of information between partners or main suppliers from our partners &amp; Suppliers
 </li>
 <li>
 No serious claim from main Suppliers
 </li>
 <li>
 Engineering platform in place when relevant, coordination meetings organized
 </li>
 <li>
 NCR system used for the discipline
 </li>
 <li>
 Discipline document to be attached to the OM&amp;M delivered on time
 </li>
 <li>
 Compliance to Quality processes and procedures and GE policies and procedures
 
 
 </li>
 </ul>
 Desired Profile and Experience
 
 
 <ul>
 <li>
 Technology Academic studies, Diploma of high education or equivalent education (electrical or mechanical, function of field of activity involved)
 </li>
 <li>
 Most suitable candidates will come from the technical stream
 </li>
 <li>
 5-8+ years engineering experience in the related activity/discipline, preferably in project &amp; EPC type environment in T&amp;D, Power Gen or Oil &amp;Gas industry, or 2 to 4 Medium Set projects in position of Lead Engineer
 </li>
 <li>
 Knowledge of Project organisation and engineering processes related to his/her scope of activity
 </li>
 <li>
 Experience of project technical management processes, preferably in a multi-disciplinary team&rsquo;s context with multiple interfaces
 </li>
 <li>
 Several experiences in managing externally subcontracted design work package of various sizes
 </li>
 <li>
 English working knowledge
 </li>
 <li>
 Experience in technical problem solving
 </li>
 <li>
 Knowledge of Transmission or Distribution industry
 </li>
 <li>
 Willingness to work in different locations for short or medium period and to travel worldwide.
 
 
 </li>
 </ul>
 
 
 
 Additional Information
 
 
 
 
 
 
 Relocation Assistance Provided:
 
 No
</div>

Lead Secondary Engineer

GE HealthCare

<div>
 
 Job Description Summary
 
 
 
 As an Early Career Trainee - Field Service Engineer, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models.
 
 
 
 Responsibilities
 
 
 
 
 Job Description
 
 
 
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 Basic troubleshooting, installation, maintenance and service repair needs on designated equipment,
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 Completing Preventative Maintenance and Field Modification Instructions.
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 Ordering and managing repair parts cycle times.
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 Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
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 Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
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 Maintaining tools and test equipment properly and ensuring they are calibrated.
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 Meeting Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements.
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 Managing vendors&rsquo; service delivery processes in compliance with GE HealthCare policies.
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 Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
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 Identifies Sales opportunities, communicates to account team and assists in Account Sales visits.
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 Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
 
 
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 Required Qualifications
 
 
 
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 Bachelor's degree in Biomedical Engineering or Electronics Engineering.
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 1 - 2 years of Field Services experience is plus.
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 Technical and analytical skills.
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 Comprehensive knowledge the MRI, X-RAY and CT basics.
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 Proficiency in English.
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 Ability to work independently or in group.
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 High work standards and quality.
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 Ability to take initiative and motivated.
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 Valid driving license.
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 Plans and organizes work effectively.
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 Strong communications, listening and interpersonal skills.
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 Good Customer skills; deals tactfully and effectively with differences of opinion.
 
 
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 Inclusion and Diversity
 
 
 
 GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
 
 
 Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you&rsquo;d expect from an organization with global strength and scale, and you&rsquo;ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
 
 
 As an Early Career Trainee - Field Service Engineer, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models.
 
 
 Job location: Giza / Cairo
 
 
 
 
 
 Additional Information
 
 
 
 
 
 
 Relocation Assistance Provided:
 
 No
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Early Career Trainee - Field Services Engineer

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Early Career Trainee - Field Services Engineer