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Oracle

<div>
 
 Job Description
 
 
 
 As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
 
 
 As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.
 
 
 Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.
 
 
 
 As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).
 
 
 
 Career Level - IC3
 
 
 
 Responsibilities
 
 
 
 
 Who is Advanced Customer Services - OFS Oracle Functional Services?
 
 
 
 Oracle Advanced Customer Services is uniquely positioned to help customers with the most challenging and complex requirements to accelerate innovation in their IT environment and make the most of their investment in Oracle technology , First of all, the People. Advanced Customer Services has more than 4000 senior technical experts globally, most of them engineers. Each of them comes with a wealth of experience in Oracle technology. Most are in long-term engagements with their customers and thus gain a unique understanding of their platforms, requirements, and business needs.
 
 
 Advanced Customer Services is a global organization, operating in 100+ countries for 20+ years, with a wealth of customers across all industries Thousands of customers around the globe rely on Advanced Customer Services for high performance and the efficient operation of their most critical business processes on Oracle environments Lifecycle management
 
 
 Being part of Advanced Customer Services organization, you get an opportunity in the lifecycle management of the solution. As customers&rsquo; operations mature, your expertise enables them to enhance product adoption and user experience. Our focus on continual service improvement models is a key differentiator. We leverage your expertise and creativity to innovate business and IT processes, improve product adoption and other aspects of lifecycle management. You may be engaged in assisting customers in their day to day queries, create extensions, enrichments to the implemented product, helping them on their journey to cloud, release management activities for quarterly releases and be a part of the customer business teams to enable them achieve their key business process KPI(s).
 
 
 
 Desired Skills
 
 
 
 <ul>
 <li>
 Ability to influence and gain cooperative relationships with wide range of audiences ranging from executives to technical specialists.
 </li>
 <li>
 Excellent communication skills. Able to communicate very well both technically and functionally in highly escalated situations. Able to produce audience appropriate communication with executives, support personnel, and customer personnel in tense, escalated situations
 </li>
 <li>
 Well-developed listening skills. Able to discern core issues in an environment where it may be difficult to determine what the cause is and what the symptom is.
 </li>
 <li>
 Good organizational skills. Able to develop a coherent plan of action that meets everyone&rsquo;s needs to resolve a given situation as quickly as possible. Also able to revise this plan as new data is obtained without appearing that there was no plan.
 </li>
 <li>
 Ability to persevere in the face of obstacles and ensure customer&rsquo;s success.
 </li>
 <li>
 Self starter, works well unsupervised or with limited supervision.
 </li>
 <li>
 Detail Oriented (Process orientation preferred)
 
 
 
 </li>
 </ul>
 
 Technical &amp; Analytical Skills (Required)
 
 
 
 <ul>
 <li>
 Well-developed troubleshooting skills, ability to analyze details and synthesize "big picture", frequently working with incomplete or ambiguous data. Creative use of industry standard tools to aid in the diagnostic process.
 </li>
 <li>
 Detailed Functional and technical knowledge of more than one modules in any of the following Oracle Global Human Resources Fusion Application Suites (HCM - SaaS) - Oracle EBusiness Suite
 
 
 
 </li>
 </ul>
 
 What You Will Do
 
 
 
 This position is for supporting Fusion Applications, particularly under the Oracle Human
 
 
 Resources (HCM - SaaS) (Core Human Resources , Onboarding , Benefits, Absence Management ,Workforce Modeling and Predictions, Oracle Strategic Workforce Planning, HR Help Desk, Work Life Solutions, Digital Assistance , Connections , experience Design Studio , Advanced HCM Controls , HCM journey ) :
 
 
 <ul>
 <li>
 Complete tasks efficiently and in a timely manner, Effectively communicate and drive project deliverables
 </li>
 <li>
 Interact with the project team members responsible for developing reports, interfaces, data conversion programs, and application extensions
 </li>
 <li>
 Provide status and issue reports to the Project Manager/Client on a regular basis
 </li>
 <li>
 Basic Knowledge of Oracle Fusion Finance modules is preferred
 </li>
 <li>
 Support clients with the execution of test scripts
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 A competitive salary with exciting benefits
 </li>
 <li>
 Flexible and remote working so you can do your best work
 </li>
 <li>
 Learning and development opportunities to advance your career
 </li>
 <li>
 An Employee Assistance Program to support your mental health
 </li>
 <li>
 Employee resource groups that champion our diverse communities
 </li>
 <li>
 Core benefits such as medical, life insurance, and access to retirement planning
 </li>
 <li>
 An inclusive culture that celebrates what makes you unique
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Career Level - IC3
 
 
 
 About Us
 
 
 
 As a world leader in cloud solutions, Oracle uses tomorrow&rsquo;s technology to tackle today&rsquo;s challenges. We&rsquo;ve partnered with industry-leaders in almost every sector&mdash;and continue to thrive after 40+ years of change by operating with integrity.
 
 
 We know that true innovation starts when everyone is empowered to contribute. That&rsquo;s why we&rsquo;re committed to growing an inclusive workforce that promotes opportunities for all.
 
 
 Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
 
 
 We&rsquo;re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
 
 
 Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans&rsquo; status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
</div>

Senior Consultant for Oracle Fusion HCM - ACS-CSS

RSA Security

<div>
 RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play.
 
 
 For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation hybrid and cloud solutions; the first ever and only multi-functional, passwordless hardware authenticator; and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team! For more information, go to rsa.com.
 
 
 Applies technical support expertise to resolve customer issues. Responsible for providing telephone, email, chat and remote diagnostic technical support of assigned products. Works closely with peers and internal SMEs to increase knowledge and resolve customer issues. Identifies and provides resolutions to technical problems. Uses trouble-shooting tools, content and analytical practices to help determine best way to resolve identified and unidentified problems.
 
 
 
 Principal Responsibilities
 
 
 
 <ul>
 <li>
 Reviews technical solution articles for accuracy and completeness, and give feedback to the authors.
 </li>
 <li>
 Acts as a remote customer advocate to champion specific customer needs in collaboration with field team.
 </li>
 <li>
 Understands and uses sphere of influence extending outside of the department.
 </li>
 <li>
 Participating in and leads conference calls with customers Knows their audience and articulate accordingly.
 </li>
 <li>
 Participates in eServices content creation (self-service) and maintenance such as Chat, Knowledgebase content, Support forums, etc.; regularly submits content to the knowledge database.
 </li>
 <li>
 Validates technical information and issues early warning and disseminates information as needed.
 </li>
 <li>
 Interfaces directly with customers at different stages of problem resolution process including understanding issues customers are facing, communicating plans for resolution, explaining developments, and conveying resolution.
 </li>
 <li>
 Assesses when it is necessary to engage or escalate to more senior resources to resolve more complex issues.
 </li>
 <li>
 Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers.
 </li>
 <li>
 Works toward becoming subject matter expert in a particular area or areas.
 </li>
 <li>
 Mentors and/or coaches less experienced TSEs, Helps develop and participate in presentations and informal training for other TSEs.
 </li>
 <li>
 Applies systems analysis techniques and procedures to determine hardware or software systems functionality.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Typically requires 0-2 years of related experience in a professional role with a Bachelor's degree; or equivalent experience. Fresh graduates are welcomed to apply.
 </li>
 <li>
 Ability to work independently.
 </li>
 <li>
 Customer focused.
 </li>
 <li>
 Exhibits confident behavior.
 </li>
 <li>
 Knowledge of job associated database/software/documentation.
 </li>
 <li>
 Ability to work in a high-pressure environment.
 </li>
 <li>
 One or more of the below skills is a huge plus: &Oslash; Basic knowledge of security fundamentals. &Oslash; Basic knowledge of Linux based servers, network protocols and web-based applications (Hands on Experience is a plus) &Oslash; Basic Database SQL knowledge. &Oslash; API knowledge is a plus
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 As a 24x7x365 organization, shift work, holidays, weekends and on-call responsibilities may be required.
 
 
 </li>
 </ul>
 RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.
 
 
 If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at
 
 
 rsa.global.talent.acquisition@rsa.com
 
 
 . RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.
</div>

RSA - Technical Support Engineer 1

Al-Futtaim

<div>
 
 
 Company: Al-Futtaim Corporate Services
 
 
 
 
 
 
 
 Overview Of The Role:
 
 
 
 The
 
 IT Technical Support
 
 role serves as the first line of support for end-users, ensuring seamless operations through timely and effective resolution of hardware and software issues. This position plays a vital part in maintaining business continuity by responding to service desk requests, troubleshooting technical problems, and coordinating with internal and external teams to uphold service standards. Reporting to the
 
 Senior Manager &ndash; IT
 
 , the role is essential in driving high-quality technical support and enhancing user satisfaction across the organization.
 
 
 
 
 
 
 What You Will Do:
 
 
 
 
 User Support &amp; Issue Resolution
 
 
 <ul>
 <li>
 Act as the primary point of contact for all user technical issues, delivering first- and second-level support in line with agreed SLAs.
 </li>
 <li>
 Resolve incidents through phone, email, remote support, or on-site troubleshooting to maintain high customer satisfaction.
 </li>
 <li>
 Coordinate with the AFG Service Desk to ensure timely handling of user requests and escalation where required.
 </li>
 <li>
 Provide analytical and technical solutions to address user needs and system challenges.
 </li>
 <li>
 Participate in team meetings to review pending cases, share updates, and contribute to continuous improvement initiatives.
 </li>
 <li>
 Support after-hours coverage as per the team roster.
 </li>
 </ul>
 
 
 
 
 
 Project Support
 
 
 <ul>
 <li>
 Execute assigned project tasks in alignment with project specifications, timelines, and quality guidelines.
 </li>
 <li>
 Coordinate with senior managers to understand project requirements and ensure adequate hardware and software support.
 </li>
 <li>
 Assist in IMAC (Install, Move, Add, Change) activities as required.
 </li>
 <li>
 Ensure tasks are completed within agreed timeframes and budgets.
 </li>
 </ul>
 
 
 
 
 
 Procurement &amp; Asset Support
 
 
 <ul>
 <li>
 Assist users in identifying IT procurement needs and provide justification for recommended hardware solutions aligned with business requirements
 </li>
 </ul>
 
 
 
 
 
 Vendor &amp; Maintenance Management
 
 
 <ul>
 <li>
 Monitor vendor performance related to maintenance contracts to ensure adherence to SLAs.
 </li>
 <li>
 Maintain strong working relationships with vendors to secure reliable support and timely issue resolution.
 </li>
 </ul>
 
 
 
 
 
 Job Context
 
 
 
 This role requires analytical thinking, problem-solving, and the ability to work independently while ensuring alignment with organizational IT strategies. The IT Technical Support professional will identify recurring issues, recommend improvements, and maintain strong communication with end-users. The role demands a customer-focused approach and a commitment to reinforcing Al-Futtaim values across the user community.
 
 
 
 
 
 
 Required Skills To Be Successful:
 
 
 <ul>
 <li>
 Strong technical troubleshooting skills across hardware, software, and client computing technologies.
 </li>
 <li>
 Ability to manage multiple priorities, work independently, and communicate clearly with users.
 </li>
 <li>
 Strong analytical and problem-solving skills with attention to detail.
 </li>
 <li>
 Knowledge of Windows OS, MS Office, email systems, PC peripherals, and basic networking.
 </li>
 <li>
 Customer-centric mindset with adaptability and willingness to work in shifts.
 </li>
 </ul>
 
 
 
 
 
 What Qualifies You For The Role:
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or related fields.
 </li>
 <li>
 
 Certifications:
 
 MCSE, CCNA, ITIL, or equivalent is preferred.
 </li>
 <li>
 
 Experience:
 
 4&ndash;5 years of technical support experience across hardware, software, and basic network operations.
 </li>
 <li>
 Proven experience supporting desktops, laptops, POS systems, and mobile computing technologies.
 </li>
 <li>
 Strong knowledge of IT infrastructure components and end-user technologies.
 </li>
 </ul>
 
 
 
 
 
 Seniority Level
 
 
 
 Mid-level
 
 
 
 Industry
 
 
 
 Technology / Shared Services
 
 
 
 Employment Type
 
 
 
 Full-time
 
 
 
 Job Functions
 
 
 
 Information Technology, Technical Support
 
</div>

Support Engineer

Capgemini

<div>
 Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you&rsquo;d like, where you&rsquo;ll be supported and inspired by a collaborative community of colleagues around the world, and where you&rsquo;ll be able to reimagine what&rsquo;s possible. Join us and help the world&rsquo;s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
 
 
 
 Job Description
 
 
 
 Capgemini Young Professionals Program is designed for university graduates in Egypt. The program, which will start in January 2026, aims to provide experience and exposure across the below fields and includes intensive training courses and mentorship from experienced leaders.
 
 
 These are our business units where we can shape your future with Capgemini:
 
 
 
 Cloud Infrastructure Services BU
 
 
 
 <ul>
 <li>
 French Technical Support
 </li>
 <li>
 German Technical Support
 </li>
 <li>
 Italian Technical Support
 </li>
 <li>
 Spanish Technical Support
 </li>
 <li>
 English Technical Support
 </li>
 <li>
 Frontend Engineer
 </li>
 <li>
 Backend Engineer
 </li>
 <li>
 AWS/Azure Engineer
 </li>
 <li>
 Network Engineer
 
 
 </li>
 </ul>
 
 Application Business Line BU
 
 
 
 <ul>
 <li>
 IVALUA
 </li>
 <li>
 SalesForce
 </li>
 <li>
 SAP FICO
 </li>
 <li>
 SAP PS
 </li>
 <li>
 SAP SD
 </li>
 <li>
 SAP MM
 
 
 </li>
 </ul>
 
 Business Services BU
 
 
 
 <ul>
 <li>
 Turkish Customer Support
 </li>
 <li>
 Turkish Cash Collections
 </li>
 <li>
 French Cash Collections
 </li>
 <li>
 German Cash Collections
 </li>
 <li>
 Supply Chain
 </li>
 <li>
 Italian Customer Support
 </li>
 <li>
 German Customer Support
 </li>
 <li>
 English Customer Support
 
 
 </li>
 </ul>
 
 Testing BU
 
 
 
 <ul>
 <li>
 Testing Engineer
 
 
 </li>
 </ul>
 
 Ai Bu
 
 
 
 <ul>
 <li>
 AI Engineer
 
 
 </li>
 </ul>
 
 Program Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in accounting, Computer Science, Information Technology, or a related field.
 </li>
 <li>
 University graduates of the years 2024 &amp; 2025.
 </li>
 <li>
 Outstanding English Communication both verbal and non-verbal.
 </li>
 <li>
 Additional language such as German, French, Spanish is a plus at a minimum level of intermediate B2.
 </li>
 <li>
 Excellent interpersonal skills.
 </li>
 <li>
 Excellent computer skills.
 </li>
 <li>
 Willingness to learn.
 </li>
 <li>
 Military Status (Male) must be determined before the program.
 
 
 </li>
 </ul>
 Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
</div>

Young Professionals Program - January 2026

Lightix

<div>
 
 
 Company Description
 
 
 
 
 
 
 Lightix is a reputable lighting company that excels in Design &amp; Audit, Supplying &amp; Contracting, and Maintenance &amp; Repair services. We collaborate closely with consultants and contractors to provide clients with a comprehensive lighting spectrum and total lighting solution. Our team of highly skilled professionals is dedicated to delivering excellence and achieving perfection in every project we undertake. With extensive experience, Lightix understands the critical role of lighting and is committed to delivering outstanding results.
 
 
 
 Role Description
 
 
 
 
 
 
 This is a full-time, on-site role for a Lighting Sales Engineer based in New Cairo. The Lighting Sales Engineer will be responsible for providing technical support, developing sales strategies, and engaging with customers to identify their needs. Day-to-day tasks include preparing and delivering technical presentations, conducting audits, providing customer service, and collaborating with consultants and contractors to ensure project success.
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Sales Engineering and Technical Support skills
 </li>
 <li>
 Strong Communication and Customer Service skills
 </li>
 <li>
 Demonstrated ability in Sales and Client Engagement
 </li>
 <li>
 Excellent problem-solving and analytical abilities
 </li>
 <li>
 Proficiency in lighting design software and tools
 </li>
 <li>
 Experience in the lighting industry is a must
 </li>
 <li>
 Bachelor's degree in Engineering, Electrical Engineering, or related field
 </li>
 </ul>
</div>

Sales Engineer

IC-Systems

<div>
 
 Company Description
 
 
 
 IC Systems is a comprehensive provider of network solutions, encompassing expertise in both active and passive components of network infrastructure. With its three subsidiaries&mdash;IC Integration, IC Service, and IC Data Center&mdash;the company specializes in areas such as voice and video, security, routing, switching, surveillance, servers, cloud computing, UTP and fiber solutions, as well as data center preparation including ventilation systems, cooling, and fire safety. IC Systems is dedicated to offering deep knowledge and tailored solutions to enhance and maintain networks. For more information, visit us at Info@IC-Systems.net.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role based in Cairo for a Presales LV (Low Voltage) Engineer. The Presales LV Engineer will provide technical analysis and support for clients, assist in solution design and integration efforts, prepare technical proposals, and collaborate with sales teams during the pre-sales process to address customer needs. The role involves engaging with customers, conducting technical presentations, and maintaining a deep understanding of low voltage systems and technologies.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Experience in Technical Support and a strong ability to resolve customer issues effectively
 </li>
 <li>
 Demonstrated expertise in Presales and Sales with a focus on understanding client requirements and delivering tailored solutions
 </li>
 <li>
 Knowledge of Integration processes, focusing on seamless connectivity and system functionality
 </li>
 <li>
 Proficiency in Security technologies, including access control systems, surveillance cameras, and network security
 </li>
 <li>
 Strong problem-solving and analytical skills
 </li>
 <li>
 Excellent communication and presentation abilities
 </li>
 <li>
 Relevant certifications or coursework in electrical or network engineering is a plus
 </li>
 </ul>
</div>

Presales LV Engineer

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1164 customer support engineer jobs IN Cairo

Senior Consultant for Oracle Fusion HCM - ACS-CSS

RSA - Technical Support Engineer 1

RSA - Technical Support Engineer 1

Support Engineer

Young Professionals Program - January 2026

Sales Engineer

Presales LV Engineer