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customer service specialist Jobs in Cairo

customer service specialist

customer support engineer

ZainTECH

<div>
 The L1 Support Engineer is responsible for providing first-line technical support to customers and internal users by diagnosing and resolving basic technical issues related to networking, operating systems, applications, and cloud environments. The role serves as the initial point of contact for technical incidents and service requests, ensuring prompt resolution or escalation in line with defined service levels.
 
 
 Working within a structured support environment, the engineer collaborates closely with Level 2 and Level 3 teams to escalate complex issues while maintaining accurate documentation and ensuring a high standard of customer service. The role also contributes to maintaining system stability, improving knowledge sharing, and supporting continuous service improvement.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Provide first-level technical support to customers through various channels, including phone, email, and ticketing system
 </li>
 <li>
 Diagnose and troubleshoot technical issues related to networking, Windows OS, mail clients, and applications
 </li>
 <li>
 Understand and handle basic networking concepts such as DNS, DHCP, Gateway, and VPN
 </li>
 <li>
 Utilize knowledge of subnetting to analyze and resolve network-related issues
 </li>
 <li>
 Demonstrate proficiency in domain concepts and Active Directory terminologies to support user accounts and access management
 </li>
 <li>
 Install, configure, and manage applications, ensuring seamless user experience
 </li>
 <li>
 Possess a basic understanding of cloud computing and familiarity with underlying physical infrastructure (cloud vs. on-premise computing)
 </li>
 <li>
 Utilize knowledge in VMware solutions, including vSphere and vCenter, to address customer queries effectively
 </li>
 <li>
 Display leadership skills in handling technically challenging customer situations, resolving issues efficiently and effectively
 </li>
 <li>
 Communicate clearly and professionally, both verbally and in written English, to interact with customers and gather relevant information
 </li>
 <li>
 Showcase excellent troubleshooting skills to identify root causes and provide timely solutions
 </li>
 <li>
 Collaborate with other teams, including L2/L3 support and development, to escalate and resolve complex issues
 </li>
 <li>
 Apply logical and critical thinking to analyze problems and propose innovative solutions
 </li>
 <li>
 Demonstrate a passion for technology and customer support, staying updated with the latest industry trends and best practices
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience)
 </li>
 <li>
 Proven experience in providing technical support and troubleshooting for networking, Windows OS, and applications
 </li>
 <li>
 Familiarity with basic cloud computing concepts and virtualization technologies (VMware)
 </li>
 <li>
 Strong leadership, communication, and interpersonal skills
 </li>
 <li>
 Ability to work under pressure, prioritize tasks, and meet deadlines
 </li>
 </ul>
</div>

L1 Support Engineer

Mindware

<div>
 
 Job Title
 
 
 
 Technical Support Engineer
 
 
 
 Job Scope
 
 
 
 The Technical Support Engineer is responsible to provide high-quality technical assistance to customers and internal teams. The ideal candidate has solid troubleshooting skills, strong communication abilities, and a customer-focused mindset, responsible for diagnosing issues, resolving technical problems, and ensuring smooth system operations.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Provide Level 1 and Level 2 technical support (remote and on-site if required).
 </li>
 <li>
 Troubleshoot hardware, software, and network-related issues.
 </li>
 <li>
 Install, configure, and maintain IT systems and applications.
 </li>
 <li>
 Monitor system performance and ensure availability.
 </li>
 <li>
 Escalate complex issues to senior engineers or vendors when necessary.
 </li>
 <li>
 Document incidents, solutions, and technical procedures.
 </li>
 <li>
 Support system upgrades, patches, and maintenance activities.
 </li>
 <li>
 Assist in implementation and deployment projects.
 </li>
 <li>
 Ensure SLA compliance and timely issue resolution.
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 <ul>
 <li>
 2&ndash;5 years of experience in technical support or IT operations.
 </li>
 <li>
 Good understanding of:
 </li>
 <li>
 Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
 </li>
 <li>
 Active Directory and user management
 </li>
 <li>
 Basic virtualization concepts (VMware / Hyper-V is a plus)
 </li>
 <li>
 Backup and security best practices
 </li>
 <li>
 Experience with ticketing systems.
 </li>
 <li>
 Basic knowledge of cloud platforms (Azure / AWS is a plus)
 
 
 
 </li>
 </ul>
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Computer Science or any other related field
 
 
 
 Experience
 
 
 
 At least 3 years of relevant experience
 
 
</div>

Technical Support Engineer

Archer Integrated Risk Management

<div>
 Job Details
 
 
 
 Description
 
 
 
 
 Technical Support Engineer 1 &ndash; EMEA / AMER Shift
 
 
 
 Archer is a leading provider of integrated risk management (IRM) solutions that enable clients to improve strategic decision-making and operational resilience with a modern technology platform that supports qualitative and quantitative analysis driven by both business and IT impacts. As true pioneers in GRC software, Archer remains solely dedicated to helping clients manage risk and compliance domains, from traditional operational risk to emerging issues such as ESG. With over 20 years in the risk management industry, the Archer client base represents one of the largest pure risk management communities globally, with more than 1,200 clients including more than 50% of the Fortune 500. Learn more at www.ArcherIRM.com.
 
 
 We are currently seeking a Client Success Engineer to join our passionate and high-performing team. This is a chance to make your mark on a rapidly growing team at Archer.
 
 
 
 Principal Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Reviews technical solution articles for accuracy and completeness and give feedback to the authors.
 </li>
 <li>
 Acts as a remote customer advocate to champion specific customer needs in collaboration with field team.
 </li>
 <li>
 Understands and uses sphere of influence extending outside of the department.
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 Participating in and leads conference calls with customers Knows their audience and articulate accordingly.
 </li>
 <li>
 Participates in eServices content creation (self-service) and maintenance such as Chat, Knowledgebase content, Support forums, etc.; regularly submits content to the knowledge database
 </li>
 <li>
 Validates technical information and issues early warning and disseminates information as needed.
 </li>
 <li>
 Interfaces directly with customers at different stages of problem resolution process including understanding issues customers are facing, communicating plans for resolution, explaining developments, and conveying resolution.
 </li>
 <li>
 Assesses when it is necessary to engage or escalate to more senior resources to resolve more complex issues.
 </li>
 <li>
 Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers.
 </li>
 <li>
 As a 24X7X365 organization, shift work, holidays, weekends and on-call responsibilities may be required.
 </li>
 <li>
 Works toward becoming subject matter expert in a particular area or areas.
 </li>
 <li>
 Applies systems analysis techniques and procedures to determine hardware or software systems functionality.
 </li>
 <li>
 Applies technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices; uses operational and diagnostic procedures to diagnose and resolve issues in unique and often complex customer environments.
 </li>
 <li>
 Systematically gathers relevant information and analyzes a broad range of factors while working to diagnose and resolve issues.
 </li>
 <li>
 Determines which tool(s) to use to resolve issues including running tests and be able to identify when deviation from the available troubleshooting tools and documents is appropriate.
 </li>
 <li>
 Effectively communicates procedural and technical issues to internal and external customers in a fast paced and Client critical environment.
 </li>
 <li>
 Maintains a "closed-loop" communication style that ensures proper and consistent documentation in service request case notes; assuring all appropriate individuals are notified of ongoing issues and problem resolution status.
 </li>
 <li>
 Contributes and develops knowledge-based articles; may perform senior or expert level tasks for assigned products and skills; prepares articles for other CSEs and/or clients regarding technical solutions.
 
 
 </li>
 </ul>
 
 Required Experience And Skills
 
 
 
 <ul>
 <li>
 Customer Service skills
 </li>
 <li>
 Troubleshooting skills.
 </li>
 <li>
 Interpersonal skills.
 </li>
 <li>
 Presentation skills.
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Good knowledge of network fundamentals, protocols and troubleshooting utilities.
 </li>
 <li>
 Knowledge of Network Security Fundamentals
 </li>
 <li>
 Familiar with basics of information security (Encryption, certificates ... etc).
 </li>
 <li>
 SQL Database Knowledge and hands-on experience
 </li>
 <li>
 IIS and Web Services knowledge
 </li>
 <li>
 Knowledge of MS Active Directory and LDAP protocol.
 </li>
 <li>
 Linux administration Knowledge is a plus.
 
 
 </li>
 </ul>
 
 Education Required
 
 : Bachelors in IT, Communications or Computer Science(Technical)
 
 
 
 Experience Required
 
 : 0 up to 2 years of relevant experience.
 
 
 Fluency in French.
 
 
 
 Physical Requirements
 
 : No
 
 
 Archer is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Archer are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity, and/or expression, marital, civil union or domestic partnership status, protected veteran status, genetic information, or any other characteristic protected by federal, state or local laws. Archer will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All Archer employees are expected to support this policy and contribute to an environment of equal opportunity.
 
 
 If you need a reasonable accommodation during the application process, please contact talent-acquisition@archerirm.com. All employees must be legally authorized to work in Egypt. Archer participates in E-Verify. Archer and its approved consultants will never ask you for a fee to process or consider your application for a career with Archer. Archer reserves the right to amend or withdraw any job posting at any time, including before the advertised closing date.
</div>

Engineer, Customer Technical Support (French Speaker)

Sulzer

<div>
 Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
 
 
 
 About The Role
 
 
 
 Technical Support Engineer is responsible for providing technical support to sales teams and conducting technical analysis of product configurations to determine customer-specific pricing.
 
 
 This job profile is intended for early-career professionals who apply broad theoretical knowledge and require the ability to investigate and analyze problems. Solutions are typically discussed/verified with a more senior member.
 
 
 
 Key Responsibilities
 
 
 
 Prepare and conduct technical sales briefings. Analyze customer specifications and estimate technical requirements. Evaluate sales proposals for technical accuracy. Support implementation and troubleshooting of solutions. Collaborate with engineering and commercial teams. Skills &amp; Qualifications Typically a University degree (or equivalent work experience) and up to 2 years of relevant experience (or equivalent skills) are minimally required to carry out the role. Technical and commercial acumen. Strong communication and presentation skills. Ability to manage multiple proposals. Willingness to learn and adapt.
 
 
 
 Job Purpose
 
 
 
 To provide accurate and timely techno-commercial support for standard products and orders, ensuring data integrity, system correctness, and smooth coordination between sales, factories and internal stakeholders. The role focuses on building technical discipline and supporting day-to-day operations beside building the candidate technical competencies in Public Utilities and Infrastructure filed.
 
 
 
 Job Description Breakdown
 
 
 
 <ul>
 <li>
 Draft Orders Technical Cleaning.
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 <li>
 Standard Products PN creation.
 </li>
 <li>
 Preparing Inspection Scope and initiating communications with Factories regarding Technical
 
 
 </li>
 </ul>
 Clarifications related to Testing Scope and Engineering Raising Concerns during Order
 
 
 Placement Phase.
 
 
 <ul>
 <li>
 Providing accurate transfer prices for O&amp;L for all products at the time of order entry.
 </li>
 <li>
 Assisting in item entry processes on SAP for all products according to technical specifications
 
 
 </li>
 </ul>
 and customers POs requirements.
 
 
 <ul>
 <li>
 Equipment Pricing, Preparation of Guarantee Tables, and Quote Implementation on the ERP
 
 
 </li>
 </ul>
 system.
 
 
 <ul>
 <li>
 Standard Equipment Selection.
 </li>
 <li>
 Matriculate daily communication with distributors and direct accounts regarding standard RFQs
 
 
 </li>
 </ul>
 and general clarifications.
 
 
 What we offer you
 
 
 As per local requirements
 
 
 Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
 
 
 We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.
</div>

Orange Business

<div>
 
 About Us
 
 
 
 Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
 Job Title: Technical support engineer
 
 
 Organization: Service Operations
 
 
 Location: Egypt Cairo
 
 
 Reporting to: Service Desk manager.
 
 
 Job Purpose:
 
 
 To Collect &amp; perform primary troubleshooting end to end for network incidents 24x7 in order to ensure a professional and consistent delivery of quality service to our customers.
 
 
 Key Tasks and Responsibilities:
 
 
 <ul>
 <li>
 To provide a professional first technical point of contact for the customer .
 </li>
 <li>
 Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
 </li>
 <li>
 Provide updates as needed to the customer in order to meet performance objectives.
 </li>
 <li>
 To ensure cases are allocated to the most appropriate &lsquo;next step&rsquo; as part of the case flow process.
 </li>
 <li>
 To perform technical escalations in line with company procedure.
 </li>
 <li>
 To monitor systems, customer network secusrity and products, and deal with alerts and events as appropriate.
 </li>
 <li>
 To liase and refer issues to correct/relevant entities e.g. other GCSC&rsquo;s, PTT, IOC and other Vendors as appropriate.
 </li>
 <li>
 Document all troubleshooting and a case management actions via the electronic case management system.
 </li>
 <li>
 To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults .
 
 
 </li>
 </ul>
 Job Contacts:
 
 
 Within Orange Business Services:
 
 
 operation &amp; account teams
 
 
 Outside Orange Business Services:
 
 
 Telecom providers (PTT) &amp; OBS customers
 
 
 
 About You
 
 
 
 Skill Profile :
 
 
 <ul>
 <li>
 English Fluent .
 </li>
 <li>
 Bachelor Degree in Communication Engineering .
 </li>
 <li>
 Able to work under stress .
 </li>
 <li>
 Customer Oriented.
 </li>
 <li>
 Good Communication Skills .
 </li>
 <li>
 Able to work on shift Basis .
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 NA
 
 
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

Technical support engineer

Luciq

<div>
 
 Job Purpose
 
 
 
 Responsible for playing a core role in creating the Ultimate Customers' overall experience. He/She will work closely with cross-functional teams towards the objective of offering the best product-value offering, world-class support and retaining these Ultimate accounts as long-term, loyal customers of Luciq.
 
 
 Job Responsibilities
 
 
 <ul>
 <li>
 Expert on how Luciq product portfolio works; helping our ultimate customers understand the features and all of the benefits that could fit their business needs.
 </li>
 <li>
 Ensure delivery of the best support possible for our high-priority customers through working on customized initiatives, with collaboration with other cross-functional teams.
 </li>
 <li>
 Track all customer issues efficiently &amp; effectively including SLAs, ETAs and updates; and provide them with timely updates.
 </li>
 <li>
 Conduct technical troubleshooting, root cause analysis, debugging and solving technical cases in a highly responsive manner with the highest quality to determine the best technical solution.
 </li>
 <li>
 Work closely with the engineering team on escalated technical issues.
 </li>
 <li>
 Work closely with the product team to communicate feature requests, prioritize issues and development.
 </li>
 <li>
 Work proactively on customer retention initiatives with the customer success team.
 </li>
 <li>
 Identify common customer challenges and proactively find ways to improve our product and processes.
 </li>
 <li>
 Build a knowledge base for Ultimate common cases across the different products with verified solutions and quality standards.
 </li>
 <li>
 Drive operational excellence through quality closures and proper escalation of issues
 
 
 </li>
 </ul>
 Job Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science or any equivalent major.
 </li>
 <li>
 2-4 years of experience providing technical support to engineers, preferably for a B2B product.
 </li>
 <li>
 Customer service experience (bonus for SaaS/tech startup customer support experience).
 </li>
 <li>
 Good ability to lead troubleshooting calls and interact with customers live to debug and investigate technical issues.
 </li>
 <li>
 Experience in reproducing customer environments in order to identify root cause issues.
 </li>
 <li>
 Superb communication and interpersonal skills.
 </li>
 <li>
 Fluent in English verbal &amp; written, a second language is a plus.
 </li>
 <li>
 Good ability to identify customer needs and successfully implement solutions.
 </li>
 <li>
 Good ability to learn and adapt so that you can help and teach others.
 </li>
 <li>
 Multitask efficiently.
 </li>
 <li>
 Experience at a technology startup is a plus
 </li>
 </ul>
</div>

Software Technical Support Engineer

<div>
 
 About Us
 
 
 
 Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
 <ul>
 <li>
 Telephone support and/or shift hours mandatory
 </li>
 <li>
 Provide timely and professional technical support for all IT incidents received by phone or through the web self-service tool.
 </li>
 <li>
 Respond to all escalations in a timely manner in line with the Incident Handling Policy.
 </li>
 <li>
 Provide updates to the customers per the Incident Handling guidelines. Updates include managing updates notifications, Email and Telephone communication.
 </li>
 <li>
 Diagnose incidents utilizing administration tools or remote-control utilities to troubleshoot PC, operating system, or system incidents
 </li>
 <li>
 Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
 </li>
 <li>
 Perform technical escalations in line with Incident Handling policy
 </li>
 <li>
 Ensure incidents are routed to the proper next level/organization as part of the incident management process
 </li>
 <li>
 Liaise with other relevant departments. e.g. Office IT, Infrastructure, Security, Data Center, etc. to ensure all incidents are managed properly.
 </li>
 <li>
 Maintain a good degree of technical knowledge of all Orange Business Services IT services and applications.
 </li>
 <li>
 Maintain a thorough understanding of the tools, systems, and processes required to provide quality customer support.
 </li>
 <li>
 To resolve by himself/herself most of the incidents relevant to the scope of expertise.
 </li>
 <li>
 Undertake any other reasonable task as assigned
 
 
 </li>
 </ul>
 
 About You
 
 
 
 <ul>
 <li>
 French speaker
 </li>
 <li>
 Customer Service oriented, customer focused with good customer service skills.
 </li>
 <li>
 Ability to multitask.
 </li>
 <li>
 Good PC troubleshooting background
 </li>
 <li>
 Good troubleshooting logic to isolate the fault.
 </li>
 <li>
 At least one formal technical qualification related to Office IT, infrastructure, OS, Data Base
 </li>
 <li>
 Fluent in spoken and written English and French is a plus.
 </li>
 <li>
 Teamwork, Simplicity, Agility, Flexibility, Adaptability, result driven and Autonomous
 </li>
 <li>
 Good communication skills and multi culture understanding.
 </li>
 <li>
 Prioritization and time management
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
 </li>
 <li>
 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
 </li>
 <li>
 Professional Development: training programs and upskilling/re-skilling opportunities.
 </li>
 <li>
 Career Growth: Internal growth and mobility opportunities within Orange.
 </li>
 <li>
 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
 </li>
 <li>
 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

IT Service Desk Engineer

Explore 613+ Customer support engineer in Cairo this April. Find roles across top companies and apply now to boost your career.

613 customer support engineer jobs In Cairo

L1 Support Engineer

Technical Support Engineer

Engineer, Customer Technical Support (French Speaker)

Technical Support Engineer

Technical support engineer

Software Technical Support Engineer

IT Service Desk Engineer