sales engineer

customer service manager

qa engineer

after sales engineer

application engineer

customer support engineer

Air Liquide

<div>
 How will you CONTRIBUTE and GROW? The Customer Installation Engineer is responsible for the end-to-end coordination and execution of new gas installation projects (Air Gases, CO2, &amp; Specialty Gases) at both Air Liquide and customer sites. This vital role ensures all projects are delivered on time, within budget, and in strict compliance with all HSE policies, Air Liquide standards, and relevant Group policies (IMS).Project Execution &amp; Budget Management: Coordinate and manage all phases of new installation projects, ensuring alignment with approved budgets and timelines. Monitor project spending and proactively manage costs to achieve maximum efficiency and minimum cost impact. Technical Planning &amp; Sales Support: Conduct necessary site visits to collect detailed requirements and data for project planning. Develop comprehensive technical and budgetary offers for installations and secure internal validation before submission to the Sales team. Act as the primary technical interface, supporting the Industrial Merchant (IM) Sales team to maximize customer satisfaction and reliability. Experience in the maintenance and commissioning of static equipment (Vessel, safety valves, diffrents types of valves). Standards &amp; Compliance: Ensure all installation work strictly adheres to corporate technical and safety standards. Follow and apply all HSE (Health, Safety, and Environment) policies and Air Liquide Standards throughout the project lifecycle. Process Improvement &amp; Documentation: Develop, implement, and maintain Standard Operating Procedures (SOPs) for installations, ensuring full alignment with regulatory, entity, and Group policies (IMS).
 
 
 ___________________Are you a MATCH? Bachelor degree in Mechanical engineering with 3 to 5 years of experience in Project Engineering or Engineering Organization (process engineering, PFD/PID, process control ,Regulations, piping design,...). Providing expert technical know-how and support regarding specific requirements for project set-up. Ability to develop and execute competitive / innovated solutions Strong Troubleshooting and Problem-Solving skills Strong mechanical knowledge knowledge of preventive and corrective maintenance Good troubleshooting analysis skills
 
 
 Experience using AutoCAD or similar software Advanced English language A driver's license is a must. Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
</div>

Customer Installation Engineer

Sumerge

<div>
 
 Sumerge's Technical Support team sets new standards of customer experience. Through immense support and instant problem solving, our support engineers fulfill our customers' desires by exploring new technology areas, products, and multi-technology solutions.
 
 
 The Support team takes our deep technical expertise and tailors proficient solutions according to the clients' needs and goals allowing them to grow and solve their biggest business challenges by getting the most out of our offerings.
 
 
 Ultimately, you will be a person our clients trust. They will rely on you to provide timely and accurate solutions to their technical problems.
 
 
 
 
 
 Responsibilities
 
 
 
 
 <ul>
 <li>
 Leverages support processes, systems, and tools to resolve a variety of technical problems
 </li>
 </ul>
 <ul>
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 Reaches clients either via phone, email or chat with an appropriate action plan
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 Owns problems through resolution, properly escalate unresolved issues to appropriate internal teams (software developers, system admins ...etc)
 </li>
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 Manages, prioritizes, and responds to cases within defined SLA's
 </li>
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 Provides prompt, efficient, detailed, customer-oriented service
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 Creates and maintains problem resolution procedures
 </li>
 <li>
 Ensures all issues are properly logged
 </li>
 <li>
 Investigates application issues and customer-driven production problems
 </li>
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 Performs technical troubleshooting of issues, resolution and document the solution for issues
 </li>
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 Identifies and develops tools, techniques, and procedures for improving the performance, availability, and reliability of applications
 </li>
 <li>
 Works with development and engineering teams to design and refine processes, procedures, and delivery mechanisms
 </li>
 
 
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 0-2 years of relevant experience
 </li>
 </ul>
 <ul>
 <li>
 Bachelor's degree in Computer Science or equivalent education in a related discipline
 </li>
 </ul>
</div>

Associate TechOps & Support Engineer

Orion Digital Solutions

<div>
 Orion Digital Solutions is a regional Digital Transformation and Consulting Company based in Heliopolis. Our mission is to be the leading digital transformation company in the region and a key enabler to the development of local businesses and regional economies. We have a team of professionals with extensive local and global experience across various industries. Our business model is based on shared results with our clients, ensuring quantifiable and sustainable outcomes. We offer services in Robotic Process Automation, Visualization and Analytics, Business and organizational Transformation, and Project Management.
 
 
 The Application Consultant serves as the expert advisor and support lead for customer applications, providing advanced (2nd and 3rd line) technical support to ensure the stability, performance, and ongoing improvement of client systems. This role is responsible for managing and resolving complex technical issues, maintaining a comprehensive understanding of customer applications and environments, and acting as the primary operational contact for clients. The consultant ensures customer satisfaction through proactive issue management, tailored documentation and training, and close collaboration with project teams to facilitate smooth implementation, testing, and ongoing support.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide expert-level support for customer applications (2nd and 3rd line).
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 <li>
 Maintain a comprehensive view of all open tickets, ensuring they are managed effectively and kept up-to-date.
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 Troubleshoot and resolve complex technical issues, including bug fixes.
 </li>
 <li>
 Maintain a deep understanding of the customer's application(s) and related systems.
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 Serve as the main point of contact for all operational needs.
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 <li>
 Proactively address customer issues, ensuring satisfaction and timely resolution.
 </li>
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 Develop customer-specific documentation and training materials.
 </li>
 <li>
 Work closely with project teams to ensure smooth implementation and support.
 </li>
 <li>
 Contribute to testing, configuration, and documentation efforts.
 </li>
 <li>
 Share knowledge and best practices with project and support teams.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in production engineering, Mechatronics, Business Informatics, or Computer Science.
 </li>
 <li>
 A passionate problem solver and out-of-the-box-thinker.
 </li>
 <li>
 Fluent in English.
 </li>
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 An analytical mind, and a desire to investigate in detail.
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 A passion for building and maintaining a good long-term relationship with customers.
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 A team player who can also work independently.
 </li>
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 The ability to work in a structured way and follow procedures, while simultaneously searching for continuous improvement.
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 Interest in supply chain planning is a PLUS.
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 <li>
 Previous support experience.
 </li>
 </ul>
</div>

Application Support Engineer

Schneider Electric

<div>
 
 As a
 
 Primary Technical Support Specialist
 
 , you will be the trusted advocate to customers, ensuring seamless product experience and satisfaction. Your key responsibilities include:
 
 
 
 
 <ul>
 <li>
 
 Product Selection &amp; Compliance
 
 </li>
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 Recommend products that meet customer requirements and applications, including legacy cross-references.
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 <li>
 
 Customer Guidance
 
 </li>
 <li>
 Provide clear instructions for product operation and quick-start processes.
 </li>
 <li>
 
 Responsive Communication
 
 </li>
 <li>
 Address basic equipment-related requests promptly and accurately.
 </li>
 <li>
 
 Post-Sales Support
 
 </li>
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 Assist customers with installation and setup of products&amp; Provide remote troubleshooting to resolve technical issues efficiently.
 </li>
 <li>
 
 Promotional Engagement
 
 </li>
 <li>
 Facilitate workshops and seminars; support sales teams in recommending products to decision-makers.
 </li>
 <li>
 
 Customer-Centric Improvement
 
 </li>
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 Drive added value through continuous improvement initiatives and identify sales opportunities via customer interactions.
 </li>
 <li>
 
 Detailed Specifications
 
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 Provide accurate product and pricing details to support informed decisions.
 </li>
 <li>
 
 Customer Satisfaction
 
 </li>
 <li>
 Enhance customer experience, measured quarterly through surveys and quality checks.
 </li>
 </ul>
 
 
</div>

Technical Support Engineer

Al-Futtaim

<div>
 
 
 Company: Al-Futtaim Corporate Services
 
 
 
 
 
 
 
 Overview Of The Role:
 
 
 
 The
 
 IT Technical Support
 
 role serves as the first line of support for end-users, ensuring seamless operations through timely and effective resolution of hardware and software issues. This position plays a vital part in maintaining business continuity by responding to service desk requests, troubleshooting technical problems, and coordinating with internal and external teams to uphold service standards. Reporting to the
 
 Senior Manager &ndash; IT
 
 , the role is essential in driving high-quality technical support and enhancing user satisfaction across the organization.
 
 
 
 
 
 
 What You Will Do:
 
 
 
 
 User Support &amp; Issue Resolution
 
 
 <ul>
 <li>
 Act as the primary point of contact for all user technical issues, delivering first- and second-level support in line with agreed SLAs.
 </li>
 <li>
 Resolve incidents through phone, email, remote support, or on-site troubleshooting to maintain high customer satisfaction.
 </li>
 <li>
 Coordinate with the AFG Service Desk to ensure timely handling of user requests and escalation where required.
 </li>
 <li>
 Provide analytical and technical solutions to address user needs and system challenges.
 </li>
 <li>
 Participate in team meetings to review pending cases, share updates, and contribute to continuous improvement initiatives.
 </li>
 <li>
 Support after-hours coverage as per the team roster.
 </li>
 </ul>
 
 
 
 
 
 Project Support
 
 
 <ul>
 <li>
 Execute assigned project tasks in alignment with project specifications, timelines, and quality guidelines.
 </li>
 <li>
 Coordinate with senior managers to understand project requirements and ensure adequate hardware and software support.
 </li>
 <li>
 Assist in IMAC (Install, Move, Add, Change) activities as required.
 </li>
 <li>
 Ensure tasks are completed within agreed timeframes and budgets.
 </li>
 </ul>
 
 
 
 
 
 Procurement &amp; Asset Support
 
 
 <ul>
 <li>
 Assist users in identifying IT procurement needs and provide justification for recommended hardware solutions aligned with business requirements
 </li>
 </ul>
 
 
 
 
 
 Vendor &amp; Maintenance Management
 
 
 <ul>
 <li>
 Monitor vendor performance related to maintenance contracts to ensure adherence to SLAs.
 </li>
 <li>
 Maintain strong working relationships with vendors to secure reliable support and timely issue resolution.
 </li>
 </ul>
 
 
 
 
 
 Job Context
 
 
 
 This role requires analytical thinking, problem-solving, and the ability to work independently while ensuring alignment with organizational IT strategies. The IT Technical Support professional will identify recurring issues, recommend improvements, and maintain strong communication with end-users. The role demands a customer-focused approach and a commitment to reinforcing Al-Futtaim values across the user community.
 
 
 
 
 
 
 Required Skills To Be Successful:
 
 
 <ul>
 <li>
 Strong technical troubleshooting skills across hardware, software, and client computing technologies.
 </li>
 <li>
 Ability to manage multiple priorities, work independently, and communicate clearly with users.
 </li>
 <li>
 Strong analytical and problem-solving skills with attention to detail.
 </li>
 <li>
 Knowledge of Windows OS, MS Office, email systems, PC peripherals, and basic networking.
 </li>
 <li>
 Customer-centric mindset with adaptability and willingness to work in shifts.
 </li>
 </ul>
 
 
 
 
 
 What Qualifies You For The Role:
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or related fields.
 </li>
 <li>
 
 Certifications:
 
 MCSE, CCNA, ITIL, or equivalent is preferred.
 </li>
 <li>
 
 Experience:
 
 4&ndash;5 years of technical support experience across hardware, software, and basic network operations.
 </li>
 <li>
 Proven experience supporting desktops, laptops, POS systems, and mobile computing technologies.
 </li>
 <li>
 Strong knowledge of IT infrastructure components and end-user technologies.
 </li>
 </ul>
 
 
 
 
 
 Seniority Level
 
 
 
 Mid-level
 
 
 
 Industry
 
 
 
 Technology / Shared Services
 
 
 
 Employment Type
 
 
 
 Full-time
 
 
 
 Job Functions
 
 
 
 Information Technology, Technical Support
 
</div>

Support Engineer

Bosta

<div>
 Bosta is looking for highly energetic Fresh Software Support and Integration Engineers with great ability to learn and grow, and a huge appetite for technical challenges who are mainly interested in Technical Support and Software Testing.
 
 
 This is a rare opportunity for passionate engineers who want to kick start their careers in a great environment to join our outstanding engineering team.
 
 
 
 Company Overview:
 
 
 
 Bosta is a rapidly growing tech startup aiming to revolutionize the logistics and financing landscape for e-commerce in the Middle East and Africa regions. The company specializes in catering to individuals who leverage social media platforms to sell their products. Bosta's mission is to empower e-commerce entrepreneurs to succeed by providing end-to-end solutions that streamline digital trade, and logistics and facilitate financing.
 
 
 
 About Our Engineering.
 
 
 
 Exceptional software is integral to our vision for changing the delivery business. For our customers, we care deeply about delivering amazing user experiences. Delivery can be a messy business, but our customers love our intuitive and easy-to-use software.
 
 
 For the internal teams, we write software to run every part of our business: Operations, CS, accounting, and Sales. As we scale, automation, data, and AI will enable our team to move faster and smarter than the competition.
 
 
 As a Startup in the growth phase, our current challenge is to migrate to new technologies, rebuild some services, make changes in our software architecture, and build whole new products.
 
 
 
 Here's what you'll be doing at Bosta:
 
 
 
 <ul>
 <li>
 To be Responsible for raising the quality level of handling customer technical requests/inquiries/problems and addressing its root causes to drive improvement in customer experience
 </li>
 <li>
 To Own all customer inquiries regarding Integration, business dashboard, business app ,admin dashboard and star app) and other business solutions till closure and post resolution call to ensure customer satisfaction
 </li>
 <li>
 To Communicate with different department within Bosta for Enhancing Process, facilitate customer experience &amp; finding Resolution or workarounds for repeated issues
 </li>
 <li>
 To Provide updated troubleshooting and self-help materials to the customers and internal departments
 </li>
 <li>
 To Conduct outbound calls for problems received from customers through any touch point (Ticketing system, whatsapp &amp; phone calls) or received through mailbox to ensure solving the customer problem according to the SLA
 </li>
 <li>
 To Escalate all technical inquiries to product team through a standard SLA whenever needed and ensure that all escalations contain complete information to ensure resolution targets are achievable
 </li>
 <li>
 To Attend different UATs to ensure that any new business feature is compatible with systems and internal processes
 
 
 
 </li>
 </ul>
 
 Who you are!
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science or a related field
 </li>
 <li>
 minimum 3 years of experience in the same field
 </li>
 <li>
 Strong academic record
 </li>
 <li>
 Experience with open-source technologies is preferred
 </li>
 <li>
 Familiarity with JavaScript and both relational and non-relational databases is preferred
 </li>
 <li>
 Strong eagerness and willingness to learn
 </li>
 <li>
 Exceptional problem-solving skills
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Senior Software Support Engineer

Al-Mansour Automotive

<div>
 
 
 
 Job Role
 
 
 
 
 
 
 
 Receives and processes customer orders, inquiries, and/or complaints covering items or products ordered and supports customers through specialized technical or scientific knowledge/product applications. Maintains an ongoing relationship with selected customers and sales staff, particularly those focused on technical applications of the product or service. Uses technical knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. May handle multiple product markets. Typically requires relevant experience, completion of technical product training, and demonstration of high-level product and process knowledge of a technical nature.
 
 
 
 
 
 
 
 Job Responsibilities
 
 
 
 
 
 
 <ul>
 <li>
 Record and process custom/special orders that may require additional resources for delivery and coordinating with those teams as required.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Provide advanced product/service information and respond to complex customer questions about the product/service.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Provide fault isolation and resolution to limit and address issues promptly.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines.
 </li>
 </ul>
 
 
 
 
 
 
 <ul>
 <li>
 Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Carry out relatively simple testing and quality assurance tasks.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Develop own capabilities by participating in assessment and development planning activities Including formal &amp; informal training &amp; coaching; gain/maintain relevant external professional accreditation to improve performance and fulfill personal potential.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Respond to personal objectives and use performance management systems to improve personal performance.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Maintain and lead periodic check-ins with non-key customers to ensure they're receiving the most value from the product/service.
 </li>
 </ul>
 
 
 
 
 
 
 Education
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor Degree in Mechanical Engineering or Equivalent is prefrable
 </li>
 <li>
 Required Qualifications &amp; Skills
 </li>
 <li>
 Minimum Two Years Of Experience.
 </li>
 </ul>
 
 
 
 
 
 
 Job specific Skills:
 
 
 
 
 
 
 <ul>
 <li>
 Excellent technical skills.
 </li>
 <li>
 In depth knowledge of the products
 </li>
 <li>
 Excellent communication and negotiations skills.
 </li>
 <li>
 Leadership skills
 </li>
 <li>
 Decision making
 </li>
 <li>
 Problem solving
 </li>
 <li>
 Team building skills
 </li>
 </ul>
 
 
</div>

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