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application support engineer

associate linux support engineer Jobs in Cairo

associate linux support engineer

customer support engineer

Concentrix

<div>
 Job Title:
 
 
 English Speaker Q3 - 2025- Tier II Technical Engineer
 
 
 
 Job Description
 
 
 
 As a Technical Support Advisor, you'll be our valued customers' first point of contact, ensuring their success with our products/services. You'll wear many hats &ndash; troubleshooting technical issues, providing clear guidance, and going the extra mile to delight users. You will play a critical role in ensuring customer satisfaction and driving positive brand experiences.
 
 
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Provide prompt and accurate technical support to customers via phone, email, and chat.
 </li>
 <li>
 Diagnose and troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client products
 </li>
 <li>
 Research and identify solutions to complex technical problems using knowledge base resources and escalation pathways.
 </li>
 <li>
 Document and escalate unresolved issues to higher-level support teams.
 </li>
 <li>
 Maintain detailed records of customer interactions and support activities.
 </li>
 <li>
 Proactively identify and address potential customer issues to prevent escalations.
 </li>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Serve as a resource to other support personnel
 </li>
 <li>
 Participate in ongoing training and development to stay abreast of the latest technology advancements.
 </li>
 <li>
 Collaborate effectively with internal teams (e.g., engineering, product development) to resolve technical problems and improve product usability.
 </li>
 <li>
 Maintain a professional and positive demeanor while interacting with customers, even in challenging situations.
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance
 
 
 </li>
 </ul>
 
 
 Candidate Profile
 
 
 
 
 <ul>
 <li>
 A High School Diploma and one year of relevant experience are preferred
 </li>
 <li>
 Tech sales experience is preferred
 </li>
 <li>
 Basic/Advanced '' depends on the program '' understanding of client technical systems.
 </li>
 <li>
 Ability to learn including strong problem-solving skills
 </li>
 <li>
 Exceptional communication and interpersonal skills, with the ability to effectively explain technical concepts to non-technical users.
 </li>
 <li>
 Proficient in written and verbal communication.
 </li>
 <li>
 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
 </li>
 <li>
 Commitment to providing exceptional customer service.
 </li>
 <li>
 Courteous with a strong customer service orientation
 </li>
 <li>
 Achieve and maintain recognized and applicable technical certification(s)
 </li>
 <li>
 Able to rotate shifts, as needed
 </li>
 <li>
 Based on the program, additional experience/skills may be required
 
 
 </li>
 </ul>
 
 Our Benefits
 
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 A bright, modern, and exciting place to work, with excellent staff facilities
 </li>
 <li>
 Performance-related pay
 </li>
 <li>
 Voluntary Medical plan
 </li>
 <li>
 Transportation allowance
 </li>
 <li>
 Life insurance
 </li>
 <li>
 Annual reward and recognition events
 </li>
 <li>
 Holiday pay
 </li>
 <li>
 Access to training and development opportunities.
 
 
 </li>
 </ul>
 
 Career Framework Role
 
 
 
 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
 
 
 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
 
 
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
 
 
 Location:
 
 
 EGY Cairo - Building F16
 
 
 Language Requirements:
 
 
 English
 
 
 Time Type:
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1631668
 
</div>

English Speaker Q3 - 2025- Tier II Technical Engineer

Canonical

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder led, profitable and growing.
 
 
 We are hiring an
 
 Associate Support Engineer
 
 to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. This role is an opportunity for a hands-on engineer with eagerness to learn, a passion for Linux and open source technologies to work with some of the best people in the industry at Canonical.
 
 
 We regularly solve interesting, technical problems. From triaging complex cloud environments, desktop and server issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. You will be accountable for delivering an outstanding technical support experience on the full technical stack at Canonical, across cloud, desktop and IoT. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. This is a globally remote role.
 
 
 
 Location:
 
 This is a globally remote role.
 
 
 
 The role entails
 
 
 
 <ul>
 <li>
 Working from your remote home office to provide technical support for employees.
 </li>
 <li>
 Being available to take ownership of new cases via telephone, email and web
 </li>
 <li>
 Acting as an internal customer advocate keeping them updated in a timely manner
 </li>
 <li>
 Ensuring that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
 </li>
 <li>
 Contributing new knowledge base articles and maintaining existing articles, ensuring shared knowledge and lessons learned are available to customers.
 </li>
 <li>
 Drafting and distributing technical notices for internal and external communication.
 </li>
 <li>
 Prioritising your work in order to accomplish the most important and urgent tasks first
 </li>
 <li>
 Keeping on learning as our products and services grow and evolve
 </li>
 <li>
 Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix
 </li>
 <li>
 Maintaining regular communication and information exchange with the rest of the team, locally and remotely
 </li>
 <li>
 Identifying and suggesting any opportunities to provide a better service
 </li>
 <li>
 Participating in a regular weekend working rotation
 
 
 </li>
 </ul>
 
 What we are looking for in you
 
 
 
 <ul>
 <li>
 Exceptional academic track record from both high school and university
 </li>
 <li>
 Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
 </li>
 <li>
 Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation
 </li>
 <li>
 Track record of going above-and-beyond expectations to achieve outstanding results
 </li>
 <li>
 Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
 </li>
 <li>
 Knowledge or basic hands-on experience on 2 or more of:
 </li>
 <ul>
 <li>
 Linux server administration
 </li>
 <li>
 Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go)
 </li>
 <li>
 Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
 </li>
 <li>
 Virtualization / Cloud computing concepts (provisioning, monitoring, orchestration, etc.)
 </li>
 </ul>
 <li>
 Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
 </li>
 <li>
 Strong written and verbal English communication skills
 </li>
 <li>
 Appreciative of diversity, polite and effective in a multi-cultural, multi-national organisation
 </li>
 <li>
 Result-oriented, with a personal drive to meet commitments
 </li>
 <li>
 Ability to travel internationally twice a year, for company events up to two weeks long
 
 </li>
 </ul>
 Noting that we require and will perform a background check for this role.
 
 
 
 Nice-to-have skills
 
 
 
 <ul>
 <li>
 Experience supporting virtualized environments (KVM, Virtual Box, VMWare)
 </li>
 <li>
 Experience with other open-source desktop technologies
 </li>
 <li>
 Active contribution to open-source projects/forum/code
 
 
 </li>
 </ul>
 
 What we offer colleagues
 
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Programme
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass, and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Associate Linux Support Engineer

dubizzle Egypt

<div>
 dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle Group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As a Customer Support Executive, you will be responsible for helping the users with their concerns, inquiries and suggestions. You will also be responsible for delivering the company's point of view to the clients and delivering the voice of the customers to the company management.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Communicate with clients through various channels (Live chat, Email, Ticket form, Facebook Messages, Twitter &amp; Instagram) and provide product and service information by resolving product and service problems;
 </li>
 <li>
 Generate sales leads that develop into new customers;
 </li>
 <li>
 Improve customer service experience and help create engaged customers;
 </li>
 <li>
 Take ownership of customers' issues and follow problems through to resolution;
 </li>
 <li>
 Keep accurate records and document customer service actions and discussions;
 </li>
 <li>
 Analyse statistics and compile accurate reports;
 </li>
 <li>
 Maintain an orderly workflow according to priorities;
 </li>
 <li>
 Take ownership of client issues, coordinate with concerned departments and follow problems through to resolution
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in business management, marketing, sales, or any other relevant subject
 </li>
 <li>
 Experience
 </li>
 <li>
 At least 2-3 years of experience in a Customer Support or Live chat support role;
 </li>
 <li>
 Experience using help desk software and remote support tools (Zendesk, Freshdesk, etc)
 
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 Knowledge of company products, workflow &amp; services
 </li>
 <li>
 Language expertise (read, write, understand) Arabic
 </li>
 <li>
 Very good command of the English language
 
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Proficiency with computers and strong typing skills
 </li>
 <li>
 Strong problem-solving and troubleshooting skills
 </li>
 <li>
 Excellent communication skills;
 </li>
 <li>
 Good multitasking skills;
 </li>
 <li>
 Strong organisational skills
 
 
 
 </li>
 </ul>
 
 Traits
 
 
 
 <ul>
 <li>
 Passion for ensuring a world-class user support experience
 </li>
 <li>
 Quick learner and adaptable to learning new processes, concepts, and skills
 </li>
 <li>
 Skilled problem-solver and multi-tasker
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #Egyptdubizzle
</div>

Customer Support Executive

Advansys

<div>
 
 Advansys
 
 is a dynamic solutions provider focused on delivering smart, modular, and sustainable technology solutions that enhance operations, improve customer experiences, and drive business modernization. With over 400 skilled engineers, we serve 100+ enterprise customers across 14 countries. Specialized in a wide array of premium services including Business Automation, Industrial Digitization, Low code Development, Cloud Services, Warehouse Automation &amp; Strategic Outsourcing.
 
 
 Founded in 2014, Advansys is part of the INTRO Group, a private conglomerate established in 1980 with diverse investments across different business areas, oil and gas, real estate, specialized engineering, financial investment, Food &amp; manufacturing.
 
 
 
 Description:
 
 
 
 <ul>
 <li>
 Provide first-level technical support for IT-related issues, assisting users via phone, email, and in-person
 </li>
 <li>
 Troubleshoot hardware and software problems on desktops, laptops, and peripherals
 </li>
 <li>
 Install, configure, and maintain computer systems and software applications
 </li>
 <li>
 Manage user accounts, including setup, modification, and deactivation of accounts in Active Directory
 </li>
 <li>
 Document and track support requests using the ticketing system, ensuring timely resolution
 </li>
 <li>
 Assist in the deployment of IT equipment and ensure systems are operational
 </li>
 <li>
 Implement and maintain security measures to protect sensitive data and network integrity
 </li>
 <li>
 Participate in team projects, providing support and input on system configurations and upgrades
 </li>
 <li>
 Conduct training sessions for users on software applications and IT best practices
 </li>
 <li>
 Stay updated on the latest technology trends and IT practices to provide the best support
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Technology, or a related field
 </li>
 <li>
 1-3 years of experience in an IT support or technical support role
 </li>
 <li>
 Strong understanding of desktop operating systems (Windows, macOS) and common software applications
 </li>
 <li>
 Experience with hardware troubleshooting and repair
 </li>
 <li>
 Knowledge of networking concepts and basic network troubleshooting
 </li>
 <li>
 Familiarity with ticketing systems for tracking support requests
 </li>
 <li>
 Excellent communication and customer service skills
 </li>
 <li>
 Ability to work independently as well as in a team environment
 </li>
 <li>
 Certifications such as CompTIA A+, HDI Support Center Analyst, or similar are a plus
 </li>
 </ul>
</div>

IT Support Engineer

Al-Mansour Automotive

<div>
 
 
 Job Role
 
 
 
 Receives and processes customer orders, inquiries, and/or complaints covering items or products ordered and supports customers through specialized technical or scientific knowledge/product applications. Maintains an ongoing relationship with selected customers and sales staff, particularly those focused on technical applications of the product or service. Uses technical knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. May handle multiple product markets. Typically requires relevant experience, completion of technical product training, and demonstration of high-level product and process knowledge of a technical nature.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Record and process custom/special orders that may require additional resources for delivery and coordinating with those teams as required.
 </li>
 <li>
 Provide advanced product/service information and respond to complex customer questions about the product/service.
 </li>
 <li>
 Provide fault isolation and resolution to limit and address issues promptly.
 </li>
 <li>
 Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines.
 </li>
 <li>
 Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required.
 </li>
 <li>
 Carry out relatively simple testing and quality assurance tasks.
 </li>
 <li>
 Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal
 </li>
 <li>
 Develop own capabilities by participating in assessment and development planning activities Including formal &amp; informal training &amp; coaching; gain/maintain relevant external professional accreditation to improve performance and fulfill personal potential.
 </li>
 <li>
 Respond to personal objectives and use performance management systems to improve personal performance.
 </li>
 <li>
 Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
 </li>
 <li>
 Maintain and lead periodic check-ins with non-key customers to ensure they're receiving the most value from the product/service.
 
 </li>
 </ul>
 
 
 Education
 
 
 
 Bachelor Degree in Mechanical Engineering or Equivalent is prefrable
 
 
 
 Required Qualifications &amp; Skills
 
 
 
 
 
 Minimum Experience:
 
 
 
 
 Minimum Two Years Of Experience.
 
 
 
 
 Job specific
 
 
 
 
 Skills:
 
 
 
 <ul>
 <li>
 Excellent technical skills.
 </li>
 <li>
 In depth knowledge of the products
 </li>
 <li>
 Excellent communication and negotiations skills.
 </li>
 <li>
 Leadership skills
 </li>
 <li>
 Decision making
 </li>
 <li>
 Problem solving
 </li>
 <li>
 Team building skills
 </li>
 </ul>
</div>

MG Workshop Team Leader

KBC Technologies Group

<div>
 
 Data security / Storage security - Prepare, run and document data security and on storage security activities in a complex and/or restricted environment (reduced time-limit, limited interactions with involved parties, high-level of formalism&hellip;).
 
 
 Cryptography / Key management Secure implementation of cryptographic suites and of key management with a high level of expertise.
 
 
 
 
 
 Develop and deliver technical hands-on product deep knowledge transfer to customers
 
 
 Track and ensure successful completion of high impact projects by creating project scoping plans, design guides and relevant documentation
 
 
 Function as technical point of contact for customer deployments and as a mentor for other team members
 
 
 Delivery of customer engagement in HSM, CipherTrust, Payshield,
 
 
 - Design &ndash; Role, Policies and Procedures
 
 
 - Documentation and hands on deployment including hardware security modules
 
 
 &bull; High energy, flexible, pro-active and excellent resistance to stress
 
 
 &bull; Verbal and no verbal communication, listening:
 
 
 o Ability to present solutions, rather than problems
 
 
 o Ability to express complex ideas in a manner befitting the audience.
 
 
 &bull; Team-working
 
 
 &bull; Negotiation: A strong &ldquo;can do&rdquo; attitude. Willing to accommodate and innovate to ensure customer satisfaction.
 
 
 &bull; Problem solving
 
</div>

PS consultant

Matik Industrial Solutions

<div>
 
 Join Matik as a Field Service &amp; After-Sales Engineer!
 
 
 Ready to install cutting-edge food packaging machines, travel abroad for training, and support top manufacturers in Egypt? This is your chance. 🚀
 
 
 
 
 
 
 Company Description
 
 
 
 Matik Solutions offers a wide range of solutions in packaging, handling, and inspection for various industries, including food, medical, and pharma. Our machinery is sourced from trusted manufacturers and guaranteed to meet the highest standards of quality and reliability. We are dedicated to providing exceptional service to our clients and ensuring that our products enhance their operational efficiency. Our commitment to quality has positioned us as a leader in industrial solutions.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 
 
 We are seeking
 
 a proactive and ambitious Field Service &amp; After-Sales Engineer to join our growing team at Matik. In this role, you will not only install, commission, and maintain advanced food packaging equipment across Egypt, but also deliver outstanding after-sales support through spare parts handling, technical troubleshooting, and customer care. You will also benefit from international training opportunities in Europe with our partner manufacturers.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Install, commission, and maintain packaging equipment (Flow pack, vertical packaging, tray sealing, handling equipment).
 </li>
 <li>
 Install, commission, and maintain weighing solutions (
 
 Multihead Weighers,
 
 Linear Scales, Smart Scales).
 </li>
 <li>
 Install, commission, and maintain inspection systems (Metal detectors and X-ray inspection).
 </li>
 <li>
 Diagnose and resolve technical issues to minimize customer downtime.
 </li>
 <li>
 Provide training and technical support to customers on machine operation and maintenance.
 </li>
 <li>
 Manage spare parts orders, stock, and logistics for quick after-sales response.
 </li>
 <li>
 Prepare service reports and maintain accurate technical documentation.
 </li>
 <li>
 Support remote troubleshooting and preventive maintenance.
 </li>
 <li>
 Collaborate with sales and service teams to enhance customer satisfaction.
 </li>
 <li>
 Ensure all service activities follow safety and quality standards.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Electrical Engineering or Mechatronics Engineering.
 </li>
 <li>
 2&ndash;3 years of equivalent experience in servicing industrial machinery (mandatory).
 </li>
 <li>
 Strong troubleshooting and problem-solving skills.
 </li>
 <li>
 Excellent communication skills with a customer-focused mindset.
 </li>
 <li>
 Fluency in English (spoken and written) is mandatory; Spanish or German is a plus.
 </li>
 <li>
 Willingness to travel across Egypt and abroad for training or service.
 </li>
 <li>
 Knowledge of flow pack, vertical packaging, multihead weighers, metal detectors, or X-ray inspection systems is a strong plus.
 </li>
 <li>
 Holding a valid Schengen visa is an advantage.
 </li>
 <li>
 Familiarity with after-sales support or spare parts logistics is an asset.
 </li>
 </ul>
 
 
 
 
 🔥 If you&rsquo;re ready to grow with us, travel, and make an impact in the packaging industry &mdash; Matik is the place for you.
 
</div>

Field Service & After-Sales Engineer

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