executive-back-end/ non voice / customer service -webchat Jobs in Noida

executive-back-end/ non voice / customer service -webchat

sales executive

telesales executive-wfo

customer support executive

Donovan Apparels Pvt. Ltd.

We are looking for a dedicated and customer-focused Customer Support Executive to handle customer queries, resolve order-related issues, and ensure a smooth and satisfying shopping experience. The ideal candidate should be empathetic, solution-oriented, and comfortable working in a fast-paced online retail environment.Key Responsibilities:Handle customer queries via email, phone, chat, and social media platformsProvide accurate information related to orders, shipping, delivery, returns, exchanges, and refundsTrack orders and coordinate with logistics partners (Amazon Shipping, courier teams, etc.) to resolve delivery issuesHandle customer complaints with empathy and ensure timely resolution and follow-upsAssist customers with order placement, cancellations, and payment-related queriesMaintain proper records of customer interactions in CRM or support toolsEscalate unresolved or critical issues to the concerned internal teamsEnsure adherence to company policies and service quality standardsWork closely with operations, warehouse, and finance teams to resolve customer issuesMaintain a positive brand image through professional and compassionate communicationRequired Skills &amp; Qualifications:Graduate or equivalent qualification1&ndash;3 years of experience in e-commerce or customer support (freshers with good communication skills may also apply)Excellent verbal and written communication skillsStrong problem-solving and conflict-resolution abilitiesAbility to handle high-volume customer interactions calmly and professionallyFamiliarity with e-commerce platforms, order management systems, and CRM toolsBasic knowledge of logistics, returns, and refund processes is an added advantageWillingness to work flexible shifts if requiredPreferred Skills:Experience handling customer support on online platformsSocial media customer handling experienceMultilingual skills (English + Hindi)What We OfferSupportive and collaborative work environmentGrowth opportunities in the e-commerce domainTraining and skill developmentCompetitive salary as per industry standardsJob Types: Full-time, PermanentPay: ₹15,000.00 - ₹20,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Paid time off</li><li>Provident Fund</li></ul>Work Location: In person

Customer Support Executive

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 Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to their contracts. Some bit of outbound calling is also required depending on the complexity
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 Average Handle Time
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 Quality Assurance (Finished Product Quality) Measurement of the customer service representative&rsquo;s skills
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 Authentication - Measurement of the customer service representative&rsquo;s soft skills
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 Attendance - dependability
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 Schedule Adherence - punctuality
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 First chat resolution
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 Customer Experience (NPS) - Measurement of the customer service representative&rsquo;s skills
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 Ensure that the process transactions are processed as per Desktop procedures
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 Ensure that the assigned targets in accordance with SLA and any internal standard are met
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 Manage customers chats for any queries related to Services
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 Provide resolution by catering exceptions and update systems accordingly.
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 Verifying customer details
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 Provide relevant system generated information
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 Ensure that the quality of the transactions is in compliance with predefined parameters as defined by Process Excellence Standards.
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 Ensure adherence to established attendance schedules
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 Ensure adherence to Company Policies and Procedures
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 Ensure use of standard verbiage &ndash; use of short &amp; effective statements.
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 Resolve customer queries in first contact itself
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 Sales &amp; Retention of product and customer
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Executive-Back-End/ Non Voice / Customer Service -Webchat

Adobe

<div>
 
 Our Company
 
 
 
 Changing the world through digital experiences is what Adobe&rsquo;s all about. We give everyone&mdash;from emerging artists to global brands&mdash;everything they need to design and deliver exceptional digital experiences! We&rsquo;re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
 
 
 We&rsquo;re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
 
 
 
 About Adobe Middle East
 
 
 
 Adobe empowers businesses and individuals through creativity and digital transformation. In Saudi Arabia, we support Vision 2030 by driving innovation, developing local talent, and enabling exceptional customer experiences. Join us to help shape the future of digital experiences in one of the world&rsquo;s most dynamic regions.
 
 
 
 About Adobe
 
 
 
 Changing the world through digital experiences is what Adobe&rsquo;s all about. We provide everyone&mdash;from emerging artists to global brands&mdash;everything needed to design and deliver exceptional digital experiences. We&rsquo;re passionate about empowering people to craft beautiful and powerful images, videos, and apps, and transforming how companies interact with customers across every screen.
 
 
 We&rsquo;re committed to hiring the very best and building exceptional employee experiences where everyone is respected and has equal opportunity. We believe innovative ideas can come from any team member&mdash;including you.
 
 
 
 The Role
 
 
 
 Join Adobe&rsquo;s Digital Media Enterprise Customer Success &amp; Strategy organization in Noida as a Customer Success Manager for the Middle East. You will:
 
 
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 Drive strategic value realization of Adobe&rsquo;s enterprise programs across the Middle East.
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 Advise C-suite stakeholders and VPs, ensuring Adobe&rsquo;s digital media vision and transformation roadmap translate into measurable customer outcomes.
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 Identify product use cases, run product webinars, customer education series, and showcase adoption growth in monthly active users and activations.
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 Create joint customer success stories and case studies.
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 Develop internal collateral to educate customer field and partner teams on collaboration value and position joint Arabic LLM-enabled solutions.
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 Blend product knowledge, stakeholder management, business value realization, and transformation skills to help clients scale digital experiences using generative AI technologies.
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 As a trusted partner to both customers and Adobe&rsquo;s sales organization, you will help account teams position Digital Media products and execute GTM plans targeting public sector and enterprise Arabic-speaking customers in the Middle East and North Africa.
 
 
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 Key Responsibilities
 
 
 
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 Lead executive and strategic relationship management for Adobe ME customers.
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 Establish, guide, and mature digital transformation initiatives, enabling customers to scale Adobe emerging tech capabilities and institutionalize best practices.
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 Orchestrate multi-workstream collaboration and execution across Experience Cloud solutions, data platforms, Content Supply Chain, and Digital Media Services.
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 Partner with the Adobe Sales team to position Adobe&rsquo;s transformation approach and ensure customers understand the value of Digital Media emerging technology.
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 Facilitate strategic product enablement workshops, Adobe Days, Creative Jams, learning series, steering committees, and cross-functional executive engagements.
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 Monitor customer performance, KPIs, and business value impact ensuring visibility and alignment through successful SBRs and QBRs.
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 Drive account growth by identifying opportunities for additional services and value creation.
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 Collaborate with Product, Engineering, Sales, and Global teams to address customer needs with timely solutions.
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 Support innovation by identifying opportunities for optimization, new use cases, and maturity acceleration through Adobe technologies.
 
 
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 What You Need To Succeed
 
 
 
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 8+ years of experience in Customer Success, consulting, or technology professional services organizations.
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 Experience supporting high-tech customers in the Middle East market is highly desirable.
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 Outstanding verbal and written communication skills, with a talent for storytelling.
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 Strong executive presence and the ability to partner with and influence client managers, directors, VPs, CMOs, CEOs, and CXOs.
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 Experience with Adobe digital media products, emerging technologies (such as Firefly, Studio, large language models), and SaaS/software management concepts.
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 Familiarity with local regulations and business practices in Saudi Arabia and the Middle East.
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 Proven organizational skills for planning, coordinating and delivering product enablement's.
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 High intellectual curiosity and the ability to quickly absorb new concepts.
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 High energy, personal drive, and a proactive approach.
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 Fluency in English is a must.
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 Willingness to travel to the Middle East at least 1&ndash;2 times per quarter.
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 Knowledge of Arabic is a plus.
 
 
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 Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 
 
 Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
</div>

Customer Success Manager – Middle East

Minifrost Technologies Pvt.Ltd.

JOB DESCRIPTIONLocation: Greater Noida Experience: 1&ndash;2 Years Education: B. Tech , MBA Salary: ₹20,000 &ndash; ₹35,000 per monthWe are looking for a dynamic and result-oriented Refrigerator Sales Executive to join our sales team in Greater Noida. The candidate will be responsible for driving sales, managing dealer/customer relationships, and achieving monthly targets for refrigerator products.Key Responsibilities:<ul><li>Promote and sell refrigerator products to dealers, retailers, and end customers</li><li>Achieve assigned sales targets and contribute to revenue growth</li><li>Develop and maintain strong relationships with channel partners</li><li>Conduct product demonstrations and explain features &amp; benefits to customers</li><li>Monitor market trends, competitor activities, and customer feedback</li><li>Coordinate with marketing and service teams for promotions and after-sales support</li><li>Prepare sales reports and update management on performance required</li></ul>Skills &amp; Qualifications:<ul><li>1&ndash;2 years of experience in sales (preferably consumer durables / appliances)</li><li>Educational background: B. Tech or MBA</li><li>Strong communication, negotiation, and interpersonal skills</li><li>Good understanding of sales processes and customer handling</li><li>Ability to work independently and meet targets</li><li>Proficiency in MS Office and basic reporting</li></ul>Job Type: Full-timePay: ₹20,000.00 - ₹35,000.00 per monthWork Location: In person

Refrigerator Sales

Republic World

<div>
 
 
 Position:
 
 Senior Executive &ndash; Brand Solutions
 
 
 
 Department:
 
 Branded Content
 
 
 
 Experience:
 
 1&ndash;2 Years (MBA freshers with relevant exposure can apply)
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 Role Summary:
 
 
 
 Responsible for client servicing, campaign ideation, and end-to-end execution of branded content campaigns while coordinating with sales, creative, and editorial teams.
 
 
 
 Key Responsibilities:
 
 
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 Manage client communication and service.
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 Execute branded content campaigns end-to-end
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 Support campaign ideation and conceptualization
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 Coordinate with internal teams for timely delivery
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 Assist sales with proposals and brand solutions
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 Track performance and support post-campaign reporting
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 Requirements:
 
 
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 MBA (Marketing/Media/Communication preferred)
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 1&ndash;2 years of relevant experience (freshers with strong exposure considered)
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 Understanding of digital media and branded content
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 Strong communication, coordination, and creative skills
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 Preferred:
 
 
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 Media house/digital/agency experience
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 Proactive, detail-oriented, and solution-focused
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Brand Solution

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 The operations Executive is responsible for managing outgoing financial transactions, ensuring timely and accurate processing of W9, 1099 Reporting and maintaining compliance with company policies and accounting standards. This role plays a critical part in maintaining the financial health of the organization.
 
 
 W9 Processing: Review, verify, and process vendor invoices accurately and promptly.
 
 
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 1099 Reporting &amp; UCP: Check and update the 1099 forms in OneSource and also have a overview over US unclaimed property account.
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 Reconciliation: Reconcile vendor statements and resolve discrepancies.
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 Compliance: Ensure adherence to company policies, internal controls, and accounting standards.
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 Month-End Support: Assist in month-end closing activities and financial reporting.
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Analyst-Back Office-Finance & Accounting

Resources Global Placement

Job Title: HR Executive + AdministratorLocation: Surajpur, Site C, Greater Noida Salary: ₹30,000 &ndash; ₹35,000 per month Experience: 4 &ndash; 5 Years Gender: Male OnlyJob Responsibilities:HR Responsibilities:<ul><li>Manage end-to-end recruitment and onboarding process</li><li>Maintain employee records, attendance, and HR documentation</li><li>Handle payroll coordination, leave management, and statutory compliance support</li><li>Assist in performance appraisal and employee engagement activities</li><li>Address employee queries and maintain positive employee relations</li><li>Ensure compliance with company HR policies and procedures</li></ul>Administration Responsibilities:<ul><li>Manage office administration, facility management, and vendor coordination</li><li>Oversee housekeeping, security, transport, and maintenance activities</li><li>Handle asset management, office supplies, and inventory records</li><li>Coordinate with external agencies for repairs, AMC, and services</li><li>Ensure smooth day-to-day administrative operations</li></ul>Key Skills &amp; Requirements:<ul><li>Strong knowledge of HR operations and administration</li><li>Experience in recruitment, payroll coordination, and attendance systems</li><li>Basic knowledge of labor laws and statutory compliances</li><li>Good communication and interpersonal skills</li><li>Ability to multitask and handle pressure</li><li>Proficient in MS Excel, Word, and HR records management</li></ul>Interested Candidates can share their resume/CV on Whatsapp 9310248567Job Types: Full-time, PermanentPay: ₹30,000.00 - ₹35,000.00 per monthAbility to commute/relocate:<ul><li>Greater Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Factory HR: 4 years (Required)</li><li>payroll coordination: 4 years (Preferred)</li><li>attendance: 4 years (Preferred)</li><li>PF/ESI: 4 years (Required)</li><li>discipline: 4 years (Required)</li><li>Communication Skills: 4 years (Required)</li></ul>Work Location: In person

HR Executive + Administrator

Explore 80+ Customer support executive in Noida this January. Find roles across top companies and apply now to boost your career.