customer support executive

executive-back-end/ non voice / customer service -webchat Jobs in Noida

executive-back-end/ non voice / customer service -webchat

sales executive

senior digital marketing executive Jobs in Noida

senior digital marketing executive

telesales executive-wfo

executive back end non voice customer service webchat

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 Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to their contracts. Some bit of outbound calling is also required depending on the complexity
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 Average Handle Time
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 Quality Assurance (Finished Product Quality) Measurement of the customer service representative&rsquo;s skills
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 Authentication - Measurement of the customer service representative&rsquo;s soft skills
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 Attendance - dependability
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 Schedule Adherence - punctuality
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 First chat resolution
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 Customer Experience (NPS) - Measurement of the customer service representative&rsquo;s skills
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 Ensure that the process transactions are processed as per Desktop procedures
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 Ensure that the assigned targets in accordance with SLA and any internal standard are met
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 Manage customers chats for any queries related to Services
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 Provide resolution by catering exceptions and update systems accordingly.
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 Verifying customer details
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 Provide relevant system generated information
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 Ensure that the quality of the transactions is in compliance with predefined parameters as defined by Process Excellence Standards.
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 Ensure adherence to established attendance schedules
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 Ensure adherence to Company Policies and Procedures
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 Ensure use of standard verbiage &ndash; use of short &amp; effective statements.
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 Resolve customer queries in first contact itself
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 Sales &amp; Retention of product and customer
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Executive-Back-End/ Non Voice / Customer Service -Webchat

Minifrost Technologies Pvt.Ltd.

JOB DESCRIPTIONLocation: Greater Noida Experience: 1&ndash;2 Years Education: B. Tech , MBA Salary: ₹20,000 &ndash; ₹35,000 per monthWe are looking for a dynamic and result-oriented Refrigerator Sales Executive to join our sales team in Greater Noida. The candidate will be responsible for driving sales, managing dealer/customer relationships, and achieving monthly targets for refrigerator products.Key Responsibilities:<ul><li>Promote and sell refrigerator products to dealers, retailers, and end customers</li><li>Achieve assigned sales targets and contribute to revenue growth</li><li>Develop and maintain strong relationships with channel partners</li><li>Conduct product demonstrations and explain features &amp; benefits to customers</li><li>Monitor market trends, competitor activities, and customer feedback</li><li>Coordinate with marketing and service teams for promotions and after-sales support</li><li>Prepare sales reports and update management on performance required</li></ul>Skills &amp; Qualifications:<ul><li>1&ndash;2 years of experience in sales (preferably consumer durables / appliances)</li><li>Educational background: B. Tech or MBA</li><li>Strong communication, negotiation, and interpersonal skills</li><li>Good understanding of sales processes and customer handling</li><li>Ability to work independently and meet targets</li><li>Proficiency in MS Office and basic reporting</li></ul>Job Type: Full-timePay: ₹20,000.00 - ₹35,000.00 per monthWork Location: In person

Refrigerator Sales

Republic World

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 Position:
 
 Senior Executive &ndash; Brand Solutions
 
 
 
 Department:
 
 Branded Content
 
 
 
 Experience:
 
 1&ndash;2 Years (MBA freshers with relevant exposure can apply)
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 Role Summary:
 
 
 
 Responsible for client servicing, campaign ideation, and end-to-end execution of branded content campaigns while coordinating with sales, creative, and editorial teams.
 
 
 
 Key Responsibilities:
 
 
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 Manage client communication and service.
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 Execute branded content campaigns end-to-end
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 Support campaign ideation and conceptualization
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 Coordinate with internal teams for timely delivery
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 Assist sales with proposals and brand solutions
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 Track performance and support post-campaign reporting
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 Requirements:
 
 
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 MBA (Marketing/Media/Communication preferred)
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 1&ndash;2 years of relevant experience (freshers with strong exposure considered)
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 Understanding of digital media and branded content
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 Strong communication, coordination, and creative skills
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 Preferred:
 
 
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 Media house/digital/agency experience
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 Proactive, detail-oriented, and solution-focused
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 </ul>
 
 
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Brand Solution

HDB Financial Services Ltd.

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 Key Reponsibilities
 
 
 
 Ability to manage multiple stakeholders.
 
 
 Excellent process and systems orientation.
 
 
 Excellent at inter-departmental co-ordination.
 
 
 Good grasp of project management.
 
 
 Thorough understanding of back-end systems and IT development life cycle.
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Product Manager

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 Primary Responsibilities
 
 
 
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 Speak with client&rsquo;s customer/engineers, investigate and communicate proper solution
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 Input correct information on client&rsquo;s systems
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 Navigating through the system to provide holistic view to the customer
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 Ensure SLA target are achieved
 
 
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 Eligibility Criteria And Competencies
 
 
 
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 Minimum 0-1 year of voice experience
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 Excellent communication skills, both verbal and written
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 Excellent working knowledge of MS Office &ndash; MS Excel, Word Doc, Outlook
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 Demonstrates good time management and organizational skills
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 Understands the need for confidentiality
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Associate

TELUS Digital

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 Requirements
 
 
 
 
 Description and Requirements
 
 
 
 
 Role &amp; Responsibilities
 
 
 
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 Manages and oversees the activities of a team of OSRs, ensuring that each individual performs at par with the standards set by the company and the client.
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 Monitors the performance of each team member against specified account / program metric, and provides the necessary support and assistance in order for metrics to be improved on, attained, or exceeded.
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 Regularly performs tasks related to team management (i.e. coaching and mentoring, performance feedback giving), as well as data reporting on the teams performance.
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 Performs administrative duties for the team, motivates agents to perform at their maximum capacity in order to fulfill professional growth targets, enhance the productivity of the account, and the overall profitability of the company.
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 Ensures that each team member meets / exceeds his or her goals and metrics on a daily, weekly, and monthly basis.
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 Conducts performance management activities for team members supervised, handles escalations, and maintains transparency with the group on team / individual performance achieved.
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 Analyzes and determines what affects agent / team performance, establishes solutions.
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 Prepares and submits reports on team performance to the Operations Manager.
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 Manages the queue to drive operational efficiency.
 
 
 
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 Preferred Candidate Profile
 
 
 
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 Qualification : Graduate, Post Graduates can apply (undergraduates are not eligible)
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 Minimum 1 Year of experience as Team Lead is required in International Telecom Voice Process
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 Excellent communication in English.
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 Should be comfortable in night shifts and rotational week offs.
 
 
 
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 Perks And Benefits
 
 
 
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 Free pick up and drop facility will be provided within 35 Kms range
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 Medical Insurance
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 Life Insurance
 
 
 
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 Additional Job Description
 
 
 
 We are hiring for Operations Team Lead with prior experience in Technical Support, primarily focusing on ISP or telecommunications as a Team Lead in international BPO.
 
 
 EEO Statement
 
 
 At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
 
 
 Equal Opportunity Employer
 
 
 At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants&rsquo; qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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Operations Team Lead-Noida

Donovan Apparels Pvt. Ltd.

We are looking for a dedicated and customer-focused Customer Support Executive to handle customer queries, resolve order-related issues, and ensure a smooth and satisfying shopping experience. The ideal candidate should be empathetic, solution-oriented, and comfortable working in a fast-paced online retail environment.Key Responsibilities:Handle customer queries via email, phone, chat, and social media platformsProvide accurate information related to orders, shipping, delivery, returns, exchanges, and refundsTrack orders and coordinate with logistics partners (Amazon Shipping, courier teams, etc.) to resolve delivery issuesHandle customer complaints with empathy and ensure timely resolution and follow-upsAssist customers with order placement, cancellations, and payment-related queriesMaintain proper records of customer interactions in CRM or support toolsEscalate unresolved or critical issues to the concerned internal teamsEnsure adherence to company policies and service quality standardsWork closely with operations, warehouse, and finance teams to resolve customer issuesMaintain a positive brand image through professional and compassionate communicationRequired Skills &amp; Qualifications:Graduate or equivalent qualification1&ndash;3 years of experience in e-commerce or customer support (freshers with good communication skills may also apply)Excellent verbal and written communication skillsStrong problem-solving and conflict-resolution abilitiesAbility to handle high-volume customer interactions calmly and professionallyFamiliarity with e-commerce platforms, order management systems, and CRM toolsBasic knowledge of logistics, returns, and refund processes is an added advantageWillingness to work flexible shifts if requiredPreferred Skills:Experience handling customer support on online platformsSocial media customer handling experienceMultilingual skills (English + Hindi)What We OfferSupportive and collaborative work environmentGrowth opportunities in the e-commerce domainTraining and skill developmentCompetitive salary as per industry standardsJob Types: Full-time, PermanentPay: ₹15,000.00 - ₹20,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Paid time off</li><li>Provident Fund</li></ul>Work Location: In person

Customer Support Executive

Explore 74+ Executive back end non voice customer service webchat in Noida this January. Find roles across top companies and apply now to boost your career.