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customer support specialist

Foodics

<div><h3 class="jobSectionHeader">Who Are We❓ 
</h3>We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
The Job in a Nutshell
 
We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients&rsquo; inquiries and requests regarding Foodics products and overall incoming communication channels
In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times! 
What Will You Do❓ 
<ul>
<li>
Handle and provide the correct answers for client inquiries received at the center of excellence.</li>
<li>Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.</li>
<li>Document communication logs into our CRM and ticketing systems with accuracy.</li>
<li>Train clients on using Foodics products using multiple virtual channels.</li>
<li>Report daily events to team leaders and highlight areas where more attention may be needed.</li>
</ul>
What Are We Looking For❓<ul>
<li>
Bachelor&rsquo;s degree in any major. (Preferred)</li>
<li>0 - 1 year of experience in call center or customer service roles</li>
<li>High fluency in the English language, especially speaking and communicating verbally (Must)</li>
<li>Excellent typing skills (Must)</li>
<li>Flexible to work in different shifts in Khobar - On-site (Must)</li>
<li>Comfortable and skilled in delivering training (Preferred)</li>
<li>Willing to work hard and with autonomy to handle customer cases till case resolution</li>
<li>Is naturally strong in communication, with great ability for problem-solving</li>
<li>Comfortable in conducting routine tasks while maintaining quality standards.</li>
</ul>
What We Offer You❗
We believe you will love working at Foodics!<ul><li><ul>
<li>
We offer highly competitive compensation packages, including bonuses and the potential for shares.</li>
<li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li>
<li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li>
<li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul></li></ul></div>

Customer Support Specialist

Packers Plus

<div>Primary Role Focus<h1 class="jobSectionHeader">
Deploy and support the PrimeSET Liner Hanger development by overseeing the service and deployment on locations. Field specialist when not working in the field are require working at the shop upon call of supervisor. The role reports to the Liner Hanger Leader and Technical Field Service Leads.</h1> 

Key Tasks and Responsibilities<ul><li>
Gain Liner Hanger knowledge from the senior&rsquo;s mentors and develop skillsets.</li><li>
Attending all internal pre-job meetings (CWOP) to support the development of a world class operations team.</li><li>
Ensure open, daily, and detailed communications throughout the job deployment with office with Field Specialist Trainer and management.</li><li>
Facility service work required when not working in the field.
</li><li>Ensure that job reports are extremely detailed and train local specialist FH2 and FH1, to keep high levels of professionalism.</li><li>
Provide performance feedback to Field Specialist Trainer and management on a regular basis.</li><li>
Liner hanger, MSF and upper completion deployments.</li><li>
Be the subject matter expert in both Liner Hanger and MSF product line, in the field, to provide expertise and advice within the company to improve customer service in the field as well as feedback to improve the requirements in the field.
</li></ul>Position Requirements 
Experience and Skills<ul><li>
Competent for frac jobs in rig-less.
</li><li>Competent in Shifting and milling operations.
</li><li>Competent in running Tandem Polish Mill</li><li>
Competent in running upper completions.</li><li>
Competent in running liner hanger and MSF completions</li><li>
10+ years of experience and/or 50 + job deployment in oil and gas with specific experience in the Liner Hanger and Cemented market.
</li><li>Experience Field service and Customer support in the field and office in Saudi Arabia
</li><li>Travel is required
</li><li>Proficiency with Microsoft Office products including Word, Excel and Outlook</li><li>
Excellent knowledge of the tools and the process of breaking down and re-assembling tools</li><li>
Strong verbal and written communication skills required</li><li>
Ability to communicate to other team members processes and procedures</li><li>
Capable of remaining professional when interacting with both internal and external stakeholders</li><li>
Highly adaptable and responsive to changing business needs</li><li>
Willingness and ability to support the team employees, Technicians and provide assistance when required</li><li>
Ability to work collaboratively with Shop Technicians to ensure work is completed as per Packers Plus QA &amp; QC standards.
</li><li>Preferably a Saudi National
</li></ul>Education and Training<ul><li>
High School Diploma &ndash; Preferred</li><li>
Degree, Diploma or Experience an asset.</li></ul> 
Physical and Safety Requirements
<ul><li>Proficient in First Aid, CPR, H2S, WHIMIS
</li><li>Physically fit
</li><li>Required to split time between field or workshop environment.</li><li>
Advanced H2S Training Certification and HUET if required</li><li>
Safety sensitive subject to pre-employment medical assessment
</li></ul> 
Competencies 
 
Packers Plus Values<ul><li>
Customer Intimacy</li><li>
Operational Excellence</li><li>
Innovation</li></ul> 
Role Competencies<ul><li>
Teamwork</li><li>
Adaptable</li><li>
Coordinating work</li><li>
Initiative</li><li>
Decision Making</li><li>
People/Communication skills</li><li>
Leadership skills</li><li>
Troubleshooting</li></ul> 
Department Competencies<ul><li>
High attention to detail</li><li>
Strong sense of urgency</li><li>
Works well under pressure.</li><li>
Interpersonal skills</li><li>
Strong understanding of anti-bribery laws/FCPA</li><li>
Dealing with ambiguity</li><li>
Process management</li><li>
Time management</li></ul> 

4Jl8OC2ako</div>

Saudi Arabia Liner Hanger Field Specialist 3

Saleh & Abdulaziz Abahsain Co.,Ltd.

<div>
 
 We&rsquo;re looking for a results-driven
 
 Sales Engineer/ Specialist
 
 to join our team.
 
 
 This role bridges technical expertise and sales strategy, ideal for someone who understands client needs, translates them into smart technical solutions, and closes deals with confidence.
 
 
 
 
 
 
 Positions Available:
 
 
 
 
 
 <ul>
 <li>
 
 Welding Background
 
 
 (Jeddah) (Riyadh) (Jubail) (Dammam)
 
 </li>
 <li>
 
 Heavy Equipment Background
 
 
 (Riyadh) (Jeddah)
 
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Understand customer requirements and provide tailored technical solutions
 </li>
 <li>
 Support the sales team with product demos, presentations, and proposal development
 </li>
 <li>
 Prepare and deliver technical offers in response to client needs
 </li>
 <li>
 Build and maintain strong relationships with clients and key stakeholders
 </li>
 <li>
 Collaborate with engineering and product teams to align solutions with customer feedback
 </li>
 <li>
 Assist in post-sales support and ensure customer satisfaction
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering or a related field
 </li>
 <li>
 2+ years of experience in technical sales or pre-sales engineering
 </li>
 <li>
 Strong communication and presentation skills
 </li>
 <li>
 Ability to understand technical concepts and explain them clearly to non-technical audiences
 </li>
 <li>
 Proactive, detail-oriented, and target-driven
 </li>
 </ul>
 
 
</div>

Sales Engineer

Halliburton

<div>We are looking for the right people &mdash; people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world&rsquo;s largest providers of products and services to the global energy industry.<div><div><div><h2 class="jobSectionHeader">
Job Duties</h2></div><div>
Under general supervision, the successful candidate will:<ul><li>
Performs all phases of the rigging up and down of service line equipment on work locations both on and offshore.</li><li>
Provides the planning necessary for the job including equipment set up, well site direction, and customer related support activities.</li><li>
Responsible for the activities relative to maintaining, setting up, testing, and operating equipment at the customer location and field camp.</li><li>
Mentors and trains lower level Service Operators and Operator Assistants in areas of expertise.</li><li>
Monitors instruments and performs necessary calculations to ensure quality of the data at the well.</li><li>
Consults with customers concerning services and products, promotes good customer relations at the well site, and ensures customer satisfaction with results.</li><li>
Checks and verifies equipment as per job plan, properly maintains equipment and completes all job documentation.</li><li>
Conducts pre- job toolbox safety meetings, reviews and verifies job plan with customer representative and manages any changes required.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div><div>
The ability to perform basic mathematical calculations is required. Basic reading comprehension and writing skills are required. Skills are acquired through the completion of a high school diploma and 4+years of experience in oil field drilling activities, including 3+ years of underbalanced drilling and/or managed pressure drilling. Must have met the minimum competency requirements for Svc Specialist I-GBA.</div></div></div>
Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation. 
Location
Jubail Highway Abu Hadria Exit, Al-Khobar, Al Khobar, 31952, Saudi Arabia 
Job Details
Requisition Number: 204725
 
Experience Level: Entry-Level 
Job Family: Operations 
Product Service Line: Testing and Subsea
 
Full Time / Part Time: Full Time
Additional Locations for this position: 
Compensation Information 
Compensation is competitive and commensurate with experience.</div>

Service Specialist I - Under Balanced Drilling

Air Products

<div>At Air Products, our purpose is to bring people together to reimagine what&rsquo;s possible, collaborate and innovate solutions to the world&rsquo;s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.
Reimagine What&rsquo;s Possible
Company Profile
BHIG&mdash;Blue Hydrogen Industrial Gases is a regional development and investment joint venture (JV) between Saudi Aramco and Air Products Qudra &ldquo;APQ&rdquo;. Our company benefits from the combined strengths of two leading entities. BHIG is positioned to drive industrial innovation and operational excellence across Saudi Arabia and the region. BHIG focuses on supporting clean energy goals through low-carbon hydrogen production. 
Purpose
Develop, deliver, and manage comprehensive training programs that fostering a highly skilled and knowledgeable workforce to ensure the safe, efficient, and reliable operation and maintenance of the Hydrogen production plant. 
Nature &amp; Scope
The HYCO Training Specialist, reporting to the Training Lead, is accountable for managing the technical training program and executing the training for the Operations &amp; Maintenance staff for the Jubail HYCO Facility, that include steam methane reformer SMR, CO2 removal, MBU, PSA, STG units, and pipeline operations. The Training Specialist will in cooperation with the Engineering, HR, Procurement, and HSSE. develop and manage a long-term training program for the Operations &amp; Maintenance teams, focusing on operational excellence resulting in the safe and reliable operation of the site. The HYCO Training Specialist is part of the operating staff and will support operations as a day-to-day function. 
PRINCIPAL ACCOUNTABILITIES 
SAFETY
Provide &amp; maintain a safe work environment. Demonstrate leadership with all company &amp; industry safe work processes to prevent all injuries. Ensure proper implementation and documentation is maintained for safety related activities. 
TECHNICAL<ul><li>
Provide direction &amp; guidance based on technical feedback from Engineering and Maintenance on training required for troubleshooting, maintenance, repair, and test activities.
</li><li>Provide training support &amp; guidance for the Operations &amp; Maintenance teams during the commissioning &amp; startup of the facility. Maintain accurate document control and monitor training initiatives, documenting training activities for each of the Operations staff.
</li><li>Develop training curriculum with periodic testing for the Operations &amp; Maintenance staff to track progression, identify gaps, to ensure personnel are prepared to operate the facility in a timely manner.</li><li>
Develop advanced training material for the senior operators focusing on safety and efficiency of the process.</li></ul> 
OPERATIONS<ul><li>
Ensure the safety of all operations personnel by utilizing the BHIG Basic Safety Practice program, which includes Safety Work Permits, LOTO, Confined Space, etc. The position trains Operations &amp; Maintenance personnel with assistance from the HSSE team in the planning, organizing, auditing, and follow-up, to build the Air Products safety culture into the BHIG.
</li><li>Establish &amp; deliver a training program for the HYCO Operations &amp; Maintenance teams while supporting the commissioning activities.</li><li>
Ensure Air Products and BHIG standards, and global best practices for EH&amp;S, productivity, reliability, quality, and overall customer services are delivered as part of the training program.</li><li>
Provide guidance to the HYCO operating &amp; maintenance teams through on the job training to ensure the HYCO is operated safely, efficiently and in compliance with contractual requirements &amp; on-stream guarantees.</li><li>
Support &amp; maintain close working relationships with engineering and maintenance personnel to continuously monitor &amp; evaluate training packages, enhancing when required.
</li><li>Provide operations support and participate in investigations and Root Cause Analysis in order to identify &amp; implement sustainable corrective actions.
</li><li>Own the operations procedures and train on new procedures as they are developed through the Management of Change Process.</li><li>
Onboard new Operators and Maintenance personnel and lead them through the training program, monitoring performance and closing the gaps.</li><li>
Act as a Liaison with local technical schools, assisting in developing programs for students sponsored by BHIG in the HYCO technology.</li></ul> 
MINIMUM REQUIREMENTS AND QUALIFICATIONS<ul><li>
Bachelor&rsquo;s degree in chemical Process Operations, Chemical Engineering, Mechanical Engineering or a 2-year technical school certificate.</li><li>
Certified Training Certificate Required.</li><li>
Experience in process plant operation, demonstrated HYCO knowledge, at least 15+ years HYCO operations experience, with &gt; 5 years in a lead or supervisory role is a plus.</li><li>
Track record of success on training Operations &amp; Maintenance in the safe and reliable operation of HYCO facilities.</li><li>
Demonstrated leadership and proven interpersonal skills.</li><li>
A strong commitment to employee involvement, team building and diversity.</li><li>
Knowledgeable in the coordination of operations and maintenance personnel, communicating the requirements of safe and reliable plant operations via classroom and hands on training.</li><li>
Good leadership, interpersonal and teamwork skills with the ability to communicate clearly and effectively throughout all levels within the organization and externally.</li><li>
Promotes a &lsquo;one team&rsquo; environment.</li><li>
Ability to communicate and train at all levels on a daily basis.
</li><li>Proficiency in English speaking and writing.</li><li>
Knowledge and understanding of local environmental and health and safety requirements</li></ul> 
We are the world&rsquo;s largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future.
At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products.</div>

HYCO Training Specialist

Fortinet

<div>Major Accounts Manager - Oil &amp; Gas
Location &ndash; Saudi Arabia - Dammam or Khobar
From the start, the Fortinet vision has been to deliver broad, truly integrated, high-performance security across the IT infrastructure. Today, we secure the largest enterprises, service providers and government organizations around the world.
As a Major Account Manager, you will play an integral role in new business pitches, hold responsibility for the effective on-boarding of new clients and focus on growing and developing existing customers. This exciting role will allow you to use your extensive network to run and grow opportunities, write business and account plans for all current and new business tender opportunities and act as the key interface between the customer and all relevant divisions. 
At Fortinet you will:
<ul><li>Develop strong relationships with customer contacts at executive level to gain insight into the business imperatives and IT drivers enabling development of a strategy to sell Fortinet solutions.
</li><li>Sell the organization&rsquo;s products and services through a consultative selling approach and maintains good relationships with key individuals within the accounts.
</li><li>Develop strategies and orchestrates company resources to maximize sales volume within assigned accounts.
</li><li>Effectively engage and build cooperative relationships with sales resources: System Engineers, Channel, Specialist sales team and executives as required.
</li><li>Drive quarterly business reviews with customer to ensure value from Fortinet investment.
</li><li>Ensures customer is kept up to date with Fortinet product roadmaps enabling the customer to plan and mitigate risks to their business.
</li></ul>Apply if you:
<ul><li>Have proven track record of enterprise sales experience in hi tech industry (preferably Cyber Security and Networking) developing strategic customer relationships.
</li><li>Are a highly motivated self-starter with a competitive personality, strong attention to detail and a hunger to win.
</li>Have exceptional communication skills, both oral and written, coupled with excellent listening skills. 
<li>
</li></ul>What you can expect from us: 
<ul><li>Excellent training and development opportunities, providing you with all the tools you need to be successful.
</li><li>An open working environment, sharing knowledge and information collaboratively and transparently, with respect to everyone&rsquo;s thoughts and opinions.
</li><li>The opportunity to be part of an innovative, collaborative and winning team.
</li><li>A market competitive salary package, including stock awards, and opportunity to over-achieve</li></ul></div>

Major Acct Manager - Oil & Gas

Assystem Radicon

<div>
 
 Finding solutions to climate change is the priority of the 21st century, and means switching to low-carbon energy. At Assystem, our mission is to accelerate the energy transition worldwide. To achieve this, our 7,500 Switchers combine their historical engineering expertise and project management with digital technologies.
 
 
 
 
 In our 12 countries (Europe, Middle East, Asia) of operation, we are working on the production and distribution of low-carbon electricity, through the development of nuclear and renewable energies. We are also supporting the modernisation and development of energy grids, managing the setup and siting for new transmission and distribution networks, and using hydrogen to decarbonise the transport and industry sectors.
 
 
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 <ol>
 <li>
 
 
 Project Manager
 
 &ndash; 15 years
 
 
 
 </li>
 <li>
 
 
 Senior Urban Planner
 
 &ndash; 10 years
 
 
 
 </li>
 <li>
 
 
 Senior Geospatial Enterprise Architecture Specialist
 
 &ndash; 10 years
 
 
 
 </li>
 <li>
 
 
 Technical Director
 
 &ndash; 20 years
 
 
 
 </li>
 <li>
 
 
 Urban Geospatial Information Systems Expert
 
 &ndash; 10 years
 
 
 
 </li>
 <li>
 
 
 Senior Geospatial Database Administrator
 
 &ndash; 10 years
 
 
 
 </li>
 <li>
 
 
 Senior Geospatial Information Creative Specialist
 
 &ndash; 10 years
 
 
 
 </li>
 <li>
 
 
 Saudi Geospatial Services Specialist
 
 &ndash; 10 years
 
 
 
 </li>
 <li>
 
 
 Senior Geospatial Systems Developer
 
 &ndash; 10 years
 
 
 
 </li>
 <li>
 
 
 Senior Geospatial Systems Developer
 
 &ndash; 10 years
 
 
 
 </li>
 <li>
 
 
 Senior Saudi Geospatial Systems Developer
 
 &ndash; 10 years
 
 
 
 </li>
 <li>
 
 
 Senior UI/UX Designer
 
 &ndash; 10 years
 
 
 
 </li>
 <li>
 
 
 Senior Geospatial Systems Manager
 
 &ndash; 10 years
 
 
 
 </li>
 <li>
 
 
 Saudi Digital Participation &amp; Accessibility Specialist
 
 &ndash; 10 years
 
 
 
 </li>
 <li>
 
 
 Saudi Digital Content Specialist
 
 &ndash; 10 years
 
 
 
 </li>
 </ol>
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Arabic speaking candidates with experience in Geospatial &amp; Smart Urban Platform.
 </li>
 <li>
 Experience on enterprise GIS, smart city platforms, and data-driven urban systems, aligned with international best practices and Saudi digital governance standards.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 Communications &amp; Presentation Skills
 </li>
 <li>
 Quality Consciousness
 </li>
 <li>
 Attention to Details
 </li>
 <li>
 Problem Solving &amp; Decision Making
 </li>
 <li>
 Results Orientation
 </li>
 <li>
 Planning and organizing with time management
 </li>
 <li>
 Relationship Management
 </li>
 </ul>
 
 We are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people&rsquo;s ability to dare are the only things that matter !. Bring your unique contributions and help us shape the future.
 
 
 
</div>

Various offers for upcoming project

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