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customer support specialist

Northwestern University

<div>
 
 Department:
 
 NUQ Info Technology
 
 
 
 Salary/Grade:
 
 ITS/75
 
 
 The User Support Specialist provides day-to-day support for technology services at Northwestern Qatar (NU-Q). The primary service areas supported by this support specialist are (1) Student, Faculty and Staff computer support; including operating system and application support. (2) NU-Qatar smart classroom support, (3) NU-Qatar teaching lab support, and (4) NU-Qatar application services support through support of the NU-Q approved applications. This support specialist also provides classroom support for videoconferencing and assists with personal videoconference services for NU-Qatar staff in concert with other Qatar IT staff.
 
 
 <ul>
 <li>
 Supports computing hardware and software applications for both the teaching and administrative needs of the NU-Q community. Applications include Microsoft Office Suite and Adobe Creative Suite. In addition, supports digital learning services for NU-Qatar faculty and students.
 </li>
 <li>
 Provides day-to-day support and maintenance for Apple based computer labs for instruction, including lab computer configuration management and software installation.
 </li>
 <li>
 Leverages endpoint management technology, primarily JAMF and KACE, for computer configuration management and software deployment.
 </li>
 <li>
 Supports faculty and staff use of room-based and desktop-based videoconference technologies.
 </li>
 <li>
 Provides training and daily support for Northwestern&rsquo;s application services, including various Microsoft cloud services (ex: SharePoint), the learning management system, and other application services added to the NU-Q IT supported software catalogue.
 
 
 </li>
 </ul>
 
 Minimum Qualifications And Competencies
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, engineering, science, communication, journalism or in a related field.
 </li>
 <li>
 Minimum 3 years of computing support experience and minimum 2 years experience as a project manager of a technical computing effort.
 </li>
 <li>
 Experience in technology training in a university or corporate setting.
 </li>
 <li>
 Excellent writing and spoken communication skills.
 </li>
 <li>
 Demonstrated experience setting up, maintaining, and troubleshooting desktop and laptop computers in the latest Windows and Apple environments.
 </li>
 <li>
 Academic computing lab planning, operations, and server administration experience for MacOS environments.
 </li>
 <li>
 User and classroom support of H.323 videoconference technologies. User support of A/V technologies (projector and LCD display), A/V control system technologies, and videoconference rooms.
 </li>
 <li>
 Demonstrated experience in the use and support of academic learning management systems, such as Canvas
 </li>
 <li>
 Previous experience with technical support of faculty in an instructional environment.
 </li>
 <li>
 Ability to work collaboratively within a team environment, being willing to assist in other areas of IT as required.
 </li>
 <li>
 Demonstrated leadership in projects that are designed for distributed education, media production activities, or course management services.
 </li>
 <li>
 Must be able to safely lift and carry items weighing up to 15 kilograms as part of regular job duties. Reasonable accommodations or assistance may be made to enable incumbents to manipulate higher weight.
 
 
 </li>
 </ul>
 
 Preferred Qualifications and Competencies:
 
 :
 
 
 <ul>
 <li>
 Advanced degree preferred.
 </li>
 <li>
 CompTIA A+ or Apple Mac Repair Certification preferred.
 </li>
 <li>
 Experience in endpoint management software, such as JAMF or KACE.
 </li>
 <li>
 Experience in managing university computing labs.
 </li>
 <li>
 Experience in conducting faculty training workshops for instructional or publishing applications.
 </li>
 <li>
 Experience in conducting student training workshops for software applications.
 
 
 </li>
 </ul>
 The position&rsquo;s minimum starting salary is: $51,346. The offered salary will be determined by the applicant&rsquo;s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
 
 
 
 Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern&rsquo;s
 
 
 non-discrimination statement
 
 
 . Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View
 
 
 additional information on the accommodations process
 
 
 .
 
</div>

User Support Specialist Qatar

Apparel Group

<div>
 
 Job Description
 
 
 
 Objective:
 
 
 This position is responsible for managing and enhancing customer interactions and service performance within the Distribution Centre. The role ensures timely resolution of inquiries, effective communication between internal teams and customers, and contributes to customer satisfaction and operational efficiency.
 
 
 Key Responsibility:
 
 
 Customer Relationship Management
 
 
 <ul>
 <li>
 Act as a liaison between the Distribution Centre and internal/external customers, addressing inquiries and concerns in a timely and professional manner.
 </li>
 <li>
 Maintain up-to-date customer records, delivery status reports, and order documentation.
 </li>
 <li>
 Support the resolution of complaints and delivery discrepancies with root cause analysis and corrective actions.
 
 
 </li>
 </ul>
 Operational Support &amp; Coordination
 
 
 <ul>
 <li>
 Coordinate with DC, logistics, and last-mile teams to ensure accurate and on-time dispatch of customer orders.
 </li>
 <li>
 Analyze customer service trends, report recurring issues, and collaborate with cross-functional teams to improve turnaround time.
 </li>
 <li>
 Follow up on open service requests and ensure escalations are handled promptly.
 
 
 </li>
 </ul>
 Service Quality &amp; Communication
 
 
 <ul>
 <li>
 Respond to customer queries via phone, email, and system portals, ensuring professional and courteous communication.
 </li>
 <li>
 Update customers proactively on order status, stock availability, or delivery timelines.
 </li>
 <li>
 Support the preparation of customer service KPIs and periodic service-level reports.
 
 
 </li>
 </ul>
 Continuous Improvement
 
 
 <ul>
 <li>
 Recommend process enhancements and digital tools to improve service response and customer satisfaction.
 </li>
 <li>
 Participate in service improvement projects, system upgrades, and training initiatives to build service capability.
 </li>
 <li>
 Maintain in-depth product knowledge and awareness of internal distribution processes to support accurate resolution.
 
 
 </li>
 </ul>
 Desired Experience:
 
 
 <ul>
 <li>
 1-3 years of experience working in a warehouse or distribution center environment in a similar role or related position is preferred.
 </li>
 <li>
 Strong interpersonal and problem-solving skills, with the ability to multitask in a fast-paced setting.
 </li>
 <li>
 Working knowledge of ERP systems, MS Office, and customer service platforms is preferred.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Supply Chain, or a related field.
 </li>
 </ul>
</div>

Executive - Customer Service

Sivas Trading

Job Description: Customer Service &amp; Online Sales RepresentativeLocation: QatarJob Type: Full-timeJob SummaryWe are seeking a proactive and customer-focused Customer Service &amp; Online Sales Representative to manage customer inquiries, handle online sales, and ensure excellent service across all channels. The role requires strong communication skills, attention to detail, and the ability to manage online platforms to maximize sales and customer satisfaction.Key Responsibilities&middot; Respond to customer inquiries through phone, email, WhatsApp, and social media channels.&middot; Manage online sales platforms (e.g., company website, Instagram, marketplaces) including product listings, pricing, and availability.&middot; Process online orders, follow up on deliveries, and ensure customer satisfaction.&middot; Handle customer complaints and resolve issues in a professional and timely manner.&middot; Provide product information, promotions, and sales support to customers.&middot; Work closely with the marketing and sales team to align online campaigns and customer engagement.&middot; Maintain accurate records of customer interactions and transactions.&middot; Identify opportunities to improve customer experience and increase online sales.Requirements&middot; Bachelor&rsquo;s degree in Business, Marketing, or a related field (or equivalent experience).&middot; Previous experience in customer service or online sales.&middot; Fluency in Arabic and English (spoken and written) is required.&middot; Strong communication and interpersonal skills.&middot; Proficiency in MS Office and familiarity with online sales platforms.&middot; Ability to multitask and work under pressure.&middot; Customer-oriented with problem-solving skills.Preferred Qualifications&middot; Experience with CRM systems or e-commerce platforms.&middot; Knowledge of social media sales strategies.&middot; Previous experience in retail customer service.Job Type: Full-time

Job Description: Customer Service & Online Sales Representative

ECCO Gulf Majorel Qatar

<div>Required Profile

We are looking for candidates who are enthusiastic and customer-focused. The ideal candidate should possess the following skills and qualifications:
<ul>
<li>Previous experience in a call center or customer service role, preferably in the banking industry.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong problem-solving abilities and attention to detail.</li>
<li>Ability to work under pressure and handle challenging situations calmly.</li>
<li>Proficiency in using computer systems and software applications.</li>
<li>Fluency in English; knowledge of Arabic is a plus.</li>
</ul>Job Description

Join ECCO Gulf Majorel Qatar as a Call Center Representative - Banking in Doha, Qatar. This role is perfect for professionals and job starters who are eager to grow their careers in the banking sector. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support. Your main responsibilities will include:
<ul>
<li>Handling inbound and outbound calls related to banking inquiries and services.</li>
<li>Providing accurate information and solutions to customer queries.</li>
<li>Maintaining customer records by updating account information.</li>
<li>Resolving customer complaints efficiently and effectively.</li>
<li>Collaborating with team members to improve customer service processes.</li>
<li>Adhering to all company policies and procedures.</li>
</ul>Offer

ECCO Gulf Majorel Qatar offers a dynamic work environment with opportunities for career advancement. Our comprehensive benefits package includes:
<ul>
<li>Competitive salary and performance-based incentives.</li>
<li>Comprehensive health insurance coverage.</li>
<li>Paid time off and holiday benefits.</li>
<li>Continuous training and professional development opportunities.</li>
<li>Supportive and collaborative team culture.</li>
<li>Employee wellness programs.</li>
</ul>
Join us and be part of a team that values excellence and customer satisfaction.</div>

Call Center Agent - Banking

Pearl Shine Car Wash & Detailing

Company Description:Pearl Shine Detailing is a British inspired company offering a premium mobile home car wash &amp; detailing service in Qatar.We are committed to putting customers at the heart of everything we do. We require all staff at Pearl Shine Detailing to share the same drive and passion in the car detailing industry. Not only do we aim to offer high quality work but also are loyal, honest, respectful, polite, kind and loving.We want to build a great relationship with our customers and want to welcome a member to our team who shares the same values.Purpose of Role:This is a very unique roleWe are looking for someone who is already currently working but their job offers flexibility where you can have our phone with you at all times and respond to clients and staff when required.The phone is not always busy and very easily manageable.You must take complete responsibility of our booking system including working closely with both customers and staff to offer a seamless booking service.All communication channels are via phone calls, WhatsApp and some on emails.RESPONSIBILITIES:Some of the responsibilities, but not limited to, include:&middot; Taking full responsibility of our customer booking system including building a close relationship with clients and staff&middot; Must be able to communicate and support the staff well&middot; Providing customer advice dealing with all forms of customer communication including Inbound/outbound phone calls, messages and emails.&middot; Being able to naturally sell services to clients that benefit both parties&middot; Dealing with day-to-day problems, customer complaints and continuously seeking for solutions&middot; Being the go-to person for all booking &amp; detailing queries&middot; Taking ownership to resolve member&rsquo;s queries or complaints.This is a growing company and requires honest work done whole heartedly in order to help develop and grow the company.This role will continuously change as the company grows and developsREQUIREMENTS&middot; Have great oral and written communication skills in both English &amp; Arabic. (Must Be Fluent) &middot; Must have good knowledge &amp; understanding about the car wash &amp; detailing industry and generally has a good understanding of the automotive industry. If not learn quickly&middot; Neat &amp; Organised&middot; Trustworthy &amp; Reliable&middot; Loyalty - Must be enthusiastic in the company goals and growthSKILLS&middot; Professionalism &ndash; well spoken, smart, well mannered, mature&middot; Personable - Able to work with people&middot; Excellent telephony and interpersonal skills&middot; Excellent writing skills for online communication&middot; Complaint handling&middot; Problem solver&middot; Proactive&middot; Positive mindset&middot; Organizational skills&middot; Quick learner&middot; Sales skills&middot; Leadership skills&middot; People skills &ndash; able to work with people of all ages, background and colourDesirable:&middot; Solid understanding on car detailing and automotive industry in general<ul><li>THIS IS A VERY IMPORTANT ROLE FOR THE COMPANY AND A GREAT OPPORTUNITY FOR THOSE THAT WANT TO DEVELOP AND GROW THEIR SKILLS.</li></ul>Job Types: Full-time, PermanentPay: From QAR2,500.00 per month

Booking Manager

Commercial Bank

<div>
 
 Job Summary
 
 
 
 Provide excellent customer service by handling all inbound interactions in a professional manner and resolving queries and complaints to the satisfaction of the customers.
 
 
 
 
 Key Accountabilities
 
 
 
 
 <ul>
 <li>
 Contribute to ensure call centre accessibility and SLA by adherence to the shifting and schedule assigned and answer calls timely.
 </li>
 <li>
 Ensure each inbound interaction (calls or non-calls) are handled in an accurate &amp; professional manner as per guidelines and procedures to ensure customer satisfaction and mitigate risk.
 </li>
 <li>
 Handle queries and complaints to ensure quality of resolution within TAT.
 </li>
 <li>
 Perform cross sell, digital migration or other initiatives as required by Contact Centre management.
 </li>
 <li>
 Seek and promote feedback from customers via CSAT or survey for quality improvements.
 </li>
 <li>
 Immediately escalate potential risk issues or customer dissatisfaction to Team Leaders.
 
 
 </li>
 </ul>
 
 Other Accountabilities
 
 
 
 <ul>
 <li>
 Follow and abide the rules and regulations of the bank, CBIS and internal Contact Centre.
 </li>
 <li>
 Providing accurate and complete information to customers
 </li>
 <li>
 Prepare and pass on in a timely manner all documentation relevant to the call for action by the unit/concerned department.
 </li>
 <li>
 For Sadara or Private Banking customers, escalate customer challenges to RMs immediately for notification and resolution.
 </li>
 <li>
 Participate in training or development activities to improve own skills and knowledge.
 </li>
 <li>
 Highlight potential process improvements to Team Leaders.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 Bachelor degree or equivalent
</div>

Associate, CET

Spring Season Bakeries

Hiring: Sales Associate &ndash; DL Moroccan Taste (Bahrain)Join Our Team &amp; Share the Authentic Flavors of Morocco!DL Moroccan Taste is looking for full-time Sales Associates to work in one of our four branches in Bahrain! If you have a passion for sales, love engaging with customers, and take pride in keeping things organized, we&rsquo;d love to have you on board.Your Role:<ul><li>Welcome and assist customers with a friendly and hospitable attitude.</li><li>Promote and sell our authentic Moroccan sweets, ensuring an excellent customer experience.</li><li>Maintain a clean and organized workspace, following hygiene and food safety standards.</li><li>Ensure all products are properly displayed and well-stocked.</li><li>Communicate fluently in Arabic and English to serve a diverse customer base.</li><li>Work as part of a team to meet sales targets and boost customer satisfaction.</li></ul>What We&rsquo;re Looking For:<ul><li>Previous professional sales or customer service experience is important.</li><li>Excellent communication and hospitality skills.</li><li>Professional, clean, and well-groomed appearance (important for working in the food industry).</li><li>Highly organized and responsible, ensuring product displays are well-maintained.</li><li>Positive attitude and eagerness to engage with customers.</li></ul>What We Offer:<ul><li>A chance to be part of a growing premium Moroccan sweets brand.</li><li>Friendly and dynamic work environment.</li><li>Opportunities for career growth and training.</li></ul>Job Type: Full-timeExperience:<ul><li>Sales: 1 year (Required)</li></ul>Language:<ul><li>arabic (Required)</li></ul>

Sales

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