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application support specialist

customer support specialist

C2HR LLP

<p>We are looking for a <i><b>Technical Support Specialist </b></i>to provide efficient and effective technical assistance to users. The ideal candidate will diagnose and resolve technical issues, ensure smooth IT operations, and deliver excellent customer service.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide first-level technical support to users via phone, email, or in person</li></ul><ul><li>Troubleshoot hardware, software, and network issues</li></ul><ul><li>Install, configure, and maintain computers, printers, and applications.</li></ul><ul><li>Monitor and respond to support tickets within agreed SLAs</li></ul><ul><li>Escalate complex issues to higher-level support teams when necessary</li></ul><ul><li>Maintain accurate records of issues and resolutions</li></ul><ul><li>Assist in system upgrades, patches, and maintenance activities</li></ul><ul><li>Support users with ERP, CRM, or business applications (if applicable)</li></ul><ul><li>Ensure compliance with IT policies and security standards</li></ul><p><b>Required Skills &amp; Qualifications:</b></p><ul><li>Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)</li><li>Proven experience in <b>technical support or help desk roles.</b></li><li>Strong knowledge of:</li></ul><p>- windows / MacOS operating systems<br/>- Networking basics (TCP/IP, DNS, DHCP)<br/>- Microsoft Office and common business applications.</p><ul><li>Familiarity with <b>ticketing systems</b> (e.g., ServiceNow, Zendesk)</li><li>Basic understanding of <b>hardware troubleshooting</b></li><li>Excellent problem-solving and communication skills.</li></ul><p><b>Preferred Qualifications:</b></p><ul><li>Certifications such as:</li></ul><p>- Comp TIA A+<br/>- SQL<br/>- Microsoft Certified (e.g., Azure, MCSA)</p><ul><li>Experience with ERP systems (SAP, Dynamics, etc.)</li><li>Knowledge of remote support tools</li></ul><p>Job Type: Full-time</p><p>Pay: QAR5,000.00 - QAR6,000.00 per month</p><p>Work Location: In person</p>

Technical Support Specialist

Deeb Trading and Advertising

<p>Customer Service Representative</p><p>Location: Qatar</p><p>Company: Deeb Trading &amp; Advertising</p><p>Job Description:</p><p>Deeb Trading &amp; Advertising is looking for a motivated and professional Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, providing support, and building strong relationships to ensure customer satisfaction.</p><p>Key Responsibilities:</p><ul><li>Respond to customer inquiries via phone, email, and messages in a professional manner</li><li>Follow up on orders and ensure accurate and timely delivery</li><li>Resolve customer issues and complaints efficiently</li><li>Coordinate with internal departments to ensure high-quality service</li><li>Maintain and update customer records</li></ul><p>Requirements:</p><ul><li>Previous experience in customer service is preferred</li><li>Excellent communication skills in English (Arabic is a plus)</li><li>Ability to work under pressure</li><li>Strong organizational and time management skills</li><li>Proficiency in computer use and MS Office</li></ul><p>Benefits:</p><ul><li>Professional and supportive work environment</li><li>Competitive salary + incentives</li><li>Opportunities for career growth</li></ul><p>How to Apply:Please submit your CV via Indeed or contact the company directly.</p><p>Job Type: Full-time</p><p>Pay: QAR2,500.00 - QAR3,500.00 per month</p><p>Work Location: In person</p>

Customer Service

Rera Services QA

<p><b>About the Role</b></p><p>We are looking for a dynamic and customer focused <b>Customer Service Executive</b> to join our team. This role is ideal for a proactive and energetic individual who thrives in a fast paced environment and enjoys interacting with customers across multiple channels. The position offers a flexible hybrid work model, combining both office presence and remote work.</p><p><b>Key Responsibilities</b></p><ul><li>Handle customer inquiries via phone, email, WhatsApp, and social media in a professional and timely manner</li><li>Provide accurate information about products and services</li><li>Resolve customer issues efficiently while ensuring high satisfaction levels</li><li>Maintain records of customer interactions and follow up when required</li><li>Coordinate with internal teams to ensure smooth service delivery</li><li>Assist in improving customer service processes and workflows</li><li>Support administrative tasks when needed</li></ul><p><b>Requirements</b></p><ul><li>Female candidate (as per business requirements)</li><li>Young, energetic, and presentable personality</li><li>Excellent communication skills (bilingual)</li><li>Strong interpersonal and problem-solving abilities</li><li>Basic computer skills (Microsoft Office, CRM systems is a plus)</li><li>Ability to work independently and as part of a team</li><li>Flexible to work in a hybrid environment (office + remote)</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Previous experience in customer service or call center is an advantage</li><li>Familiarity with social media platforms and digital communication tools</li></ul><p><b>What We Offer</b></p><ul><li>Hybrid work flexibility (office &amp; home)</li><li>Supportive and friendly work environment</li><li>Opportunities for growth and development</li><li>Competitive salary package</li></ul><p>Contact : aabdelkarim@reraservices.qa</p><p>Phone: +974-77718515</p><p>Work Location: Hybrid remote in Doha</p>

Customer Operations Executive

Qatar Airways

<div><div><div><div><div><div><h3 class="jobSectionHeader"><b>General Information
</b></h3></div></div><div><div><div><div>Ref #
</div><div>2600005O
</div></div><div><div>Location
</div><div>Qatar-Doha
</div></div><div><div>Job family
</div><div>Customer Service
</div></div><div><div><ul><li>Closing Date: 2026-05-20</li></ul><br>
</div></div></div></div></div><div></div><div><h3 class="jobSectionHeader"><b>Description
</b></h3></div><div></div><div><div><div><div><p><b>About the Job</b></p><p>
Doha Contact Centre is hiring for Customer Services Agents to be part of their 5-star team.</p><p>
We are looking for a highly motivated and customer-oriented individual to join our dynamic team as a Customer Services Agent. In this role, you will be responsible for providing exceptional customer support to our German, Spanish and Italian-speaking customers while also assisting English-speaking customers. You will provide excellent service to Qatar Airways customers through different channels of communication such as telephone, email and web chat. You will ensure that customer satisfaction is optimized in every interaction whilst working closely with the team to deliver top-quality customer service.</p><p>
Your specific responsibilities will include:</p><ul><li>
Respond professionally to in-bound calls from customers and queries. Sell, up-sell and cross-sell Qatar Airways products and services to the customers.</li><li>
Create new reservations and make changes to existing reservations. Provide quotes on the correct fares and rules of carriage issuance and re-issuance of tickets.</li><li>
Handle multi-products and services as required and escalate queries to your Senior Contact Centre staff when appropriate.</li><li>
Support E-commerce, Trade and Frequent Flyer Program activities.</li><li>
Process ticket refunds</li></ul><p>
Upon joining, you will undergo 5 weeks of classroom training and 4 weeks of On-the-Job training on Amadeus system (Global Distribution System) and Qatar Airways products and policies. We have a team of experts and industry professionals who will support and work with you through-out your training journey.<br>
If you are successful, you will receive a competitive salary package, travel benefits, relocation support (for those residing outside Wroclaw), annual leave, and other benefits applicable as per local labor law. If you have what it takes to deliver the best, then this opportunity is for you.</p><p></p><p><b><br>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.</p><p>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p><p>
Together, everything is possible.</p>
</div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualification
</b></h3></div></div><div><div><div><div><p><b>About you</b></p><p>
The ideal candidate for this role will have the following qualifications:</p><p>
Education background and Experience</p><ul><li>
High School Qualification with 1 year of job-related experience in Customer Services</li><li>
Relevant experience in GDS System (Amadeus) is an added advantage. Having IATA or Airline Basic Tariff course certification can be considered.</li><li>
Computer Literate and good typing skills</li></ul><p>
Communication Skills</p><ul><li>
Have excellent communication skills</li><li>
Bilingual &ndash; fluent in English and one other language, German and/ or Spanish or Italian</li><li>
Display active listening skills</li><li>
Efficient in managing call from a high-volume and fast-paced environment.</li></ul><p>
Quality and skills</p><ul><li>
Interactive, customer service oriented with warm, cheerful and expressive personality.</li><li>
Customer focused and always drives customer satisfaction when responding to customer enquiries and calls.</li><li>
Polite, reliable, knowledgeable and able to adapt to changing requirements.</li><li>
Open to new learnings and flexible to adapt to new concepts and system.</li><li>
Able to perform under pressure.</li><li>
Flexible to work on shifts. Including night shifts.</li></ul><p></p><p><b><br>
About Qatar Airways Group</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><p></p><p><b><br>
How to apply</b><br>
If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application.</p>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=2600005O</div></div></div></div></div></div></div></div><div></div>

Customer Services Agent - Spanish Speaker

Vogue Hospitality

<p>Al Khebra Driving Academy is looking for a friendly and professional Customer Service Representative to join our team. The ideal candidate will be responsible for assisting customers, handling inquiries, and ensuring a smooth and positive customer experience.</p><p><b>Responsibilities</b></p><ul><li>Greet and assist customers in person, over the phone, and via online channels</li><li>Provide accurate information about driving courses, schedules, and fees</li><li>Handle customer inquiries, complaints, and feedback professionally</li><li>Manage registrations, bookings, and documentation</li><li>Maintain customer records and update system data</li><li>Coordinate with internal departments to ensure smooth service delivery</li></ul><p><b>Requirements</b></p><ul><li>High school diploma or equivalent (Bachelor&rsquo;s degree is a plus)</li><li>Arabic and English Speaker</li><li>Strong communication skills in English (Arabic is a plus)</li><li>Good computer skills and familiarity with office systems</li><li>Customer-focused attitude with a professional appearance</li><li>Ability to work in a fast-paced environment</li></ul><p><b>Experience</b></p><ul><li>1&ndash;2 years of experience in customer service or a similar role preferred</li></ul><p><b>Key Skills</b></p><ul><li>Excellent communication and interpersonal skills</li><li>Problem-solving and conflict resolution</li><li>Multitasking and time management</li><li>Attention to detail and accuracy</li></ul><p>Pay: QAR2,000.00 - QAR4,000.00 per month</p><p>Work Location: In person</p>

Customer Service Representative

QNB Group

<div>
 <strong>
  About QNB
  <br/>
  <br/>
 </strong>
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 <br/>
 <br/>
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 <br/>
 <br/>
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 <br/>
 <br/>
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 <br/>
 <br/>
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 <br/>
 <br/>
 <strong>
  Job Purpose Summary
  <br/>
  <br/>
 </strong>
 The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group&rsquo;s products and services and encouraging customers to increase their business with the Group.
 <br/>
 <br/>
 <strong>
  Essential Duties &amp; Responsibilities By Dimensions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Shareholder &amp; Financial:
  </li>
  <li>
   Proactively market the Group&rsquo;s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
  </li>
  <li>
   Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.
  </li>
  <li>
   Implements KPI&rsquo;s and best practices for Associate, Customer Services
  </li>
  <li>
   Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
  </li>
  <li>
   Act within the limits of the powers delegated to the incumbent.
  </li>
  <li>
   Customer (Internal &amp; External):
  </li>
  <li>
   Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
  </li>
  <li>
   Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.
  </li>
  <li>
   Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.
  </li>
  <li>
   To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
  </li>
  <li>
   Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn around time.
  </li>
  <li>
   Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
  </li>
  <li>
   Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
  </li>
  <li>
   Internal (Processes, Products, Regulatory):
  </li>
  <li>
   Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.
  </li>
  <li>
   Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
  </li>
  <li>
   Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.
  </li>
  <li>
   Coordinate with tellers and branch operations staff on an &ldquo;as is needed&rdquo; basis to ensure smooth operations, and timely and friendly service delivery.
  </li>
  <li>
   Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and approve customers&rsquo; signatures.
  </li>
  <li>
   Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.
  </li>
  <li>
   Refer to Manager, Customer Services for any unresolved queries on transactions handled.
  </li>
  <li>
   Monitors the service standards operational in the branches and looks for creative ways to improve service delivery.
  </li>
  <li>
   Ensures compliance to internal service quality standards and compliance to audit requirements
  </li>
  <li>
   Learning &amp; Knowledge:
  </li>
  <li>
   Possess working knowledge of branch customer service to carry out duties and responsibilities.
  </li>
  <li>
   Identify related areas for professional development of self.
  </li>
  <li>
   Proactively identify areas for professional development of self and undertake development activities.
  </li>
  <li>
   Seek out opportunities to remain current with all developments in professional field.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education And Experience Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   College Diploma
   <br/>
   <br/>
  </li>
 </ul>
 OR
 <br/>
 <br/>
 <ul>
  <li>
   High School Degree
  </li>
  <li>
   No years of experience required
   <br/>
   <br/>
  </li>
 </ul>
 Note: you will be required to attach the following:
 <br/>
 <br/>
 <ul>
  <li>
   Resume/CV
  </li>
  <li>
   Passport
  </li>
  <li>
   QID
  </li>
  <li>
   Education Certificate
  </li>
  <li>
   Birth Certificate
  </li>
 </ul>
</div>


QNB3699 - Officer Corporate Customer Service (Qatarization)

BPO PLUS

<ul><li>Memorize scripts for products and services, and refer to them during calls</li><li>Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.</li><li>Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality</li><li>Create and maintain record of daily problems and remedial actions taken, using call-center database</li><li>Leverage data and insights gathered by the call center to recommend and influence process improvements</li></ul><p>Pay: QAR4,000.00 per month</p><p>Language:</p><ul><li>Arabic (Required)</li></ul><p>License/Certification:</p><ul><li>Driving License (Required)</li></ul><p>Work Location: In person</p>

Female - Sales Agent

Explore 1258+ Customer support specialist in Doha this May. Find roles across top companies and apply now to boost your career.