sales coordinator

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customer service agent - female Jobs in Doha

customer service agent - female

customer service representative Jobs in Doha

customer service representative

customer support specialist

Xtreme AutoCare

<p>We are seeking an experienced female Customer Service &amp; Operations Specialist for a key long-term role. This position requires a proactive self-starter to manage customer calls, drive telesales, and coordinate daily operations&mdash;including scheduling staff, supervisors, and drivers, as well as conducting essential follow-ups with all parties. The successful candidate will be offered a 5-year contract with a clear path to a permanent position and a growing salary, ideal for a forward-thinking professional ready to grow with our company.</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Transferable Visa?</li><li>12 Hours Duty 1 Off Per Week, Are You okay with it?</li></ul><p>Experience:</p><ul><li>Customer Service : 1 year (Preferred)</li></ul><p>Language:</p><ul><li>English and Arabic? (Preferred)</li></ul>

Female Customer Service and Operations Specialist

Al Abdulghani Motors

<p></p><div><div><div><div><div><b>Date: </b>Dec 25, 2025
</div></div></div></div><div><div><div><div><b>Location:
</b>Doha
</div></div></div></div><div><div><div><div><b>Company: </b>Al Abdulghani Motors
</div></div></div></div><div><div><div><div><b>Job Requisition ID: </b>1065
</div></div></div></div><div><div><div><div><div><div><div><div><b>Job Purpose</b></div>
</div><div><div>
The Contact Center Agent handles customer interactions across multiple channels, including phone, email, chat, and social media, ensuring consistent and high-quality service experience. The role involves managing both inbound and outbound communication related to service appointments, maintenance reminders (MRS), insurance renewals, sales leads, and general enquiries.</div></div></div><div><div><div><b>
Principal Accountabilities</b></div>
</div><div><div><b>
1. Customer Interaction</b></div>
<ul>
<li>Handle inbound and outbound customer contacts (calls, chats, emails, and social messages) in a professional, courteous, and efficient manner.</li>
<li>Identify customer needs, provide accurate information, and ensure resolution or proper escalation as required.</li>
<li>Follow approved scripts, tone, and call-handling standards to maintain quality and brand consistency.</li>
<li>Record all interactions, outcomes, and follow-ups accurately in CRM or the assigned system.</li>
</ul>
<div><b>2. Operational Excellence</b></div>
<ul>
<li>Meet or exceed daily and monthly targets based on assigned campaign (appointments, renewals, enquiries, etc.).</li>
<li>Adhere to service levels (ASA, FCR, etc.) as defined for the function.</li>
<li>Manage time efficiently to balance call handling, documentation, and follow-ups.</li>
<li>Support cross-functional activities when reassigned to other campaigns.</li>
<li>Maintain up-to-date knowledge of company products, services, promotions, and policies.</li>
</ul>
<div><b>3. Quality &amp; Compliance</b></div>
<ul>
<li>Ensure all interactions comply with call quality standards and internal policies.</li>
<li>Participate in call monitoring, coaching sessions, and refresher training.</li>
<li>Provide feedback and suggestions to improve customer processes and efficiency.</li>
<li>Uphold the company&rsquo;s image and customer service values in every interaction.</li>
</ul>
<div><b>4. Team Collaboration</b></div>
<ul>
<li>Coordinate with peers, senior agents, and team leaders to ensure smooth workflow and task completion.</li>
<li>Support new team members during onboarding or system familiarization.</li>
<li>Share best practices and customer insights to enhance team performance.</li>
<li>Assist in pilot projects or new service initiatives when assigned.</li>
</ul></div></div><div><div><div><b>Required Qualifications</b></div>
</div><div><ul><li>Minimum Bachelor's Degree.</li>
<li>Previous experience in a call center or customer service role (<b>Preferred</b>).</li>
<li>Strong communication and listening skills.</li>
<li>Ability to multitask and work in a fast-paced environment.</li>
<li>Basic computer skills and proficiency in using CRM software.</li>
<li>Patience and a customer-oriented attitude.</li></ul></div></div></div></div></div></div></div></div><p></p>

Call Center Agent

wherewework

<div>
 A3malouna.com on behalf of:
 <br/>
 <br/>
 <strong>
  A3malouna.com
  <br/>
  <br/>
 </strong>
 Handling customer inquiries, complaints, and support requests through various communication channels such as phone, email, and chat. Ensure a positive customer experience by providing accurate information and resolving issues efficiently.
 <br/>
 <br/>
 📝
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 ✔ Respond to customer inquiries professionally and promptly.
 <br/>
 <br/>
 ✔ Resolve customer complaints and escalate issues when necessary.
 <br/>
 <br/>
 ✔ Maintain detailed records of customer interactions.
 <br/>
 <br/>
 ✔ Meet service level agreements (SLAs) and key performance indicators (KPIs).
 <br/>
 <br/>
 ✔ Provide product and service information to customers.
 <br/>
 <br/>
 🎯
 <strong>
  Required Skills:
  <br/>
  <br/>
 </strong>
 ✔ Excellent verbal and written communication skills.
 <br/>
 <br/>
 ✔ Strong problem-solving abilities.
 <br/>
 <br/>
 ✔ Patience and empathy in handling customer concerns.
 <br/>
 <br/>
 ✔ Ability to work in a fast-paced environment.
 <br/>
 <br/>
 ✔ Familiarity with CRM tools and customer support software.
</div>


Support Agent

HSBC

<div><p>IT Delivery Specialist &ndash; Qatari Nationals Only (17436)</p><p>
Some careers prize diversity more than others.<br>
<br>
If you&rsquo;re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.</p><div>
The role is primarily responsible for supporting IT services in the country and coordinating/driving key initiatives with the Technology function. The holder of the job needs to display adequate knowledge across the domains and be able to collaborate with support teams ensuring timely resolution on new implementations and have oversight of regulatory demands, IT systems and risks across IT.<br>
In this role you will be:<br>
<ul><li>To maintain close coordination with Central teams for all aspects of operations, technology and compliance management in respect to IT.</li><li>To build and maintain close working relationship with business stakeholders and Service owners</li><li>To demonstrate analytical thinking, sound judgment, critical analysis, attention to detail and provide value-added advice</li><li>To assist in the identification and registering of risk items across different IT domains and effectively manage, track audit points, MSII&rsquo;s, dispensations, risk acceptances.</li><li>To coordinate regulatory responses with central teams, Business and other teams consultancy papers and other regulatory submissions</li><li>To engage with Central IT teams, Line of Business and Function and Central Bank teams.</li><li>To engage stakeholders to obtain a deeper understanding of their business and responsibility, their requirements and the impacts of the services and products</li><li>To maintain relationships and coordinate key Projects with different IT domains, Risk, Finance.</li></ul></div><div>
To be successful in the role, you should meet the following requirements:<br>
<ul><li>University Graduate with five years or more experience in IT domain.</li><li>Stakeholder management skills</li><li>Experience of working in a banking environment and change projects</li><li>Evidence of strong communication and influencing skills</li><li>Good verbal and written communication skills</li><li>PMP training or certification - Optional</li><li>Understanding of finance is an advantage.</li></ul></div><p></p><p><br>
For further details and application information please visit our careers site, searching under reference number 17436.</p><p>
You&rsquo;ll achieve more at HSBC.<br>
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.<br>
Issued by The Hong Kong and Shanghai Banking Corporation Limited.</p></div>

IT Delivery Specialist - Qatari Nationals Only

BPO PLUS

<ul><li>Handle inbound and outbound customer calls, emails, chats, and messages in a professional and courteous manner</li><li>Respond to customer inquiries regarding products, services, billing, and account information</li><li>Resolve customer complaints and issues efficiently while ensuring customer satisfaction</li><li>Accurately document customer interactions, feedback, and resolutions in the system</li><li>Follow company policies, procedures, and service standards at all times</li><li>Escalate complex or unresolved issues to the appropriate department or supervisor</li><li>Maintain up-to-date knowledge of company products, services, and processes</li><li>Meet or exceed performance targets such as call quality, response time, and customer satisfaction scores</li><li>Process customer requests such as service activation, modifications, cancellations, and refunds</li><li>Verify customer information to ensure data accuracy and confidentiality</li><li>Handle sensitive customer information in compliance with data protection guidelines</li><li>Collaborate with team members and other departments to resolve customer concerns</li><li>Identify recurring issues and provide feedback for process improvement</li><li>Maintain professionalism and a positive attitude during high call volumes or challenging interactions</li><li>Participate in training sessions, coaching, and quality evaluations</li></ul><p>Job Type: Full-time</p><p>Pay: QAR3,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Language:</p><ul><li>Tagalog  (Required)</li></ul>

Customer Service Agent - Female

Confidential

<div>
 <p>
  <strong>
   Job Purpose
  </strong>
 </p>
 <p>
  Interacts with the Bank&rsquo;s customer in providing efficient, friendly and quality service; answering queries, guiding and providing information. In addition, deal and help resolve any customer complaints while encouraging customers to increase their business with the Bank and direct them to the appropriate bank personnel.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Customer Service Tasks
  </strong>
 </p>
 <ul>
  <li>
   Assist customers with routine account-related requests such as Opening Accounts, ATM, Credit Cards and Cheque Book Applications, Funds Transfers, Standing Orders and Stop Payments.
  </li>
  <li>
   Responds to customer inquiries about bank deposit products and service charges, Debit and Credit card usage and limits, checking and savings accounts transactions, funds availability and check verification requests by third parties.
  </li>
  <li>
   Ensure that all relevant documentations are in place while performing opening accounts and other related services.
  </li>
  <li>
   Build a good relationship towards the customers and all stakeholders.
  </li>
  <li>
   Act promptly to either resolve directly or escalate to appropriate levels, any unresolved issues raised by the customers for speedy resolution of issues.
  </li>
  <li>
   Resolve customer problems by acting as the customer liaison between other bank departments when necessary.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Cross Selling
  </strong>
 </p>
 <ul>
  <li>
   Market the various products of the bank to customers and in coordination with the Tellers, introduce and migrate customers to alternative channels with the intention of generating more sales thereby increasing revenue through referrals.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   MIS and Reports
  </strong>
 </p>
 <ul>
  <li>
   Prepare timely and accurate functional statements and reports to meet functional requirements, policies and standards.
  </li>
  <li>
   Checks and ensure that all customer documentations are correct in order to ensure compliance with regulations.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Minimum Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   University Graduate or Equivalent
  </li>
 </ul>
 <p>
  <strong>
   Minimum Experience:
  </strong>
 </p>
 <ul>
  <li>
   at least 1-3 years of relevant experience in the banking sector
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job-Specific Skills:
  </strong>
 </p>
 <ul>
  <li>
   Knowledge of retail banking processes and products
  </li>
  <li>
   Customer Service skills
  </li>
  <li>
   Good relationship with Colleagues / Customers
  </li>
  <li>
   Initiative
  </li>
  <li>
   Willing to work evening shifts/weekends
  </li>
  <li>
   Will have a sales target to achieve
  </li>
 </ul>
</div>


Customer Service Officer (Qatari or Qatari Mother)

Integral Care Medical Supply

<p>We are seeking a Customer Service Officer with a strong background in client relations, especially within the recruitment or service sector. The ideal candidate will be responsible for delivering exceptional customer service and ensuring a smooth recruitment process from initial inquiry to worker handover.</p><p>Duties and Responsibilities:</p><p>Answer customer calls and inquiries accurately and professionally.</p><p>Receive customers in person, identify their needs, and provide appropriate service solutions.</p><p>Follow up on customer files from contract signing until worker arrival and handover.</p><p>Conduct regular follow-ups with clients during and after service delivery to ensure satisfaction.</p><p>Coordinate with external recruitment agencies in labor-supplying countries to track order status.</p><p>Enter and update customer data, order files, and contracts in the internal system.</p><p>Resolve problems and complaints to ensure high levels of customer satisfaction.</p><p>Schedule worker handover appointments and coordinate with sponsors.</p><p>Ensure completion of all documents and legal requirements for recruitment.</p><p>Liaise with relevant authorities such as the Ministry of Labor or foreign offices as needed.</p><p>Prepare weekly reports on case progress, complaints, and resolutions.</p><p>Maintain strict confidentiality and professional ethics in all client dealings.</p><p>Promote company services for recruiting domestic and professional workers.</p><p>Prepare offers and pricing and ensure contract signing with clients.</p><p>Participate in marketing events and exhibitions to strengthen market presence.</p><p>Submit periodic reports on sales activities and customer feedback.</p><p>Comply with company policies and customer service standards.</p><p>Qualifications and Requirements:</p><p>Arabic speakers only apply for the job</p><p>Minimum 3 years of experience in customer service, preferably in recruitment agencies or service-based companies.</p><p>Strong problem-solving ability and capacity to work under pressure.</p><p>Proficient in computer systems and CRM software.</p><p>Professional appearance with strong interpersonal skills across diverse nationalities.</p><p>NOC is required.</p><p>Job Type: Full-time</p><p>Pay: QAR4,000.00 - QAR6,000.00 per month</p><p>Experience:</p><p>Manpower companies: 3 years (Required)</p><p>Customer relationship management: 3 years (Preferred)</p><p>Agency management: 3 years (Preferred)</p><p>Language:</p><p>Arabic (Native)</p><p>English (Required)</p><p>Ability to Commute:</p><p><b>Please send your CV on WhatsApp Only: 0097431017808</b></p><p>Job Type: Full-time</p>

Customer Service

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