customer service - contact center with technical background on facility management

customer service coordinator - arabic speaking

sales specialist

call center quality assurance specialist Jobs in Doha

call center quality assurance specialist

creative services specialist Jobs in Doha

creative services specialist

customer service - contact center with technical background on facility management Jobs in Doha

customer service coordinator - arabic speaking Jobs in Doha

customer support specialist

QNB Group

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Purpose Summary
 
 
 
 The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group&rsquo;s products and services and encouraging customers to increase their business with the Group.
 
 
 
 Essential Duties &amp; Responsibilities By Dimensions
 
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Proactively market the Group&rsquo;s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
 </li>
 <li>
 Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for Associate, Customer Services
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
 </li>
 <li>
 Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.
 </li>
 <li>
 Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.
 </li>
 <li>
 To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn around time.
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.
 </li>
 <li>
 Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
 </li>
 <li>
 Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.
 </li>
 <li>
 Coordinate with tellers and branch operations staff on an &ldquo;as is needed&rdquo; basis to ensure smooth operations, and timely and friendly service delivery.
 </li>
 <li>
 Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and approve customers&rsquo; signatures.
 </li>
 <li>
 Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.
 </li>
 <li>
 Refer to Manager, Customer Services for any unresolved queries on transactions handled.
 </li>
 <li>
 Monitors the service standards operational in the branches and looks for creative ways to improve service delivery.
 </li>
 <li>
 Ensures compliance to internal service quality standards and compliance to audit requirements
 </li>
 <li>
 Learning &amp; Knowledge:
 </li>
 <li>
 Possess working knowledge of branch customer service to carry out duties and responsibilities.
 </li>
 <li>
 Identify related areas for professional development of self.
 </li>
 <li>
 Proactively identify areas for professional development of self and undertake development activities.
 </li>
 <li>
 Seek out opportunities to remain current with all developments in professional field.
 
 
 </li>
 </ul>
 
 Education And Experience Requirements
 
 
 
 <ul>
 <li>
 College Diploma
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 Bachelors Degree (Relevant Major)
 </li>
 <li>
 No years of experience required
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport
 </li>
 <li>
 QID
 </li>
 <li>
 Education Certificate
 </li>
 <li>
 Birth Certificate
 </li>
 </ul>
</div>

QNB3782 - Associate Corporate Customer Service (Qatarization)

PULSE (MENA)

<div>
 
 About The Role
 
 
 
 We're seeking a motivated, customer-focused
 
 Customer Service Representative
 
 to join our growing remote team. As the first point of contact for our customers, you'll play a key role in delivering exceptional service, resolving inquiries, and creating positive experiences across phone, email, and live chat.
 
 
 If you're an excellent communicator who enjoys helping others, solving problems, and working in a collaborative remote environment, we'd love to hear from you.
 
 
 Key Responsibilities
 
 
 Customer Support
 
 
 <ul>
 <li>
 Respond promptly and professionally to customer inquiries via phone, email, and live chat.
 </li>
 <li>
 Provide accurate information regarding products, services, billing, and company policies.
 </li>
 <li>
 Assist customers with account updates, order tracking, troubleshooting, and general support needs.
 </li>
 <li>
 Deliver friendly, empathetic, and solution-oriented service during every interaction.
 
 
 </li>
 </ul>
 Issue Resolution
 
 
 <ul>
 <li>
 Identify customer concerns and resolve issues efficiently and accurately.
 </li>
 <li>
 Escalate complex cases to the appropriate teams when necessary.
 </li>
 <li>
 Maintain detailed and accurate records of customer interactions within company systems.
 </li>
 <li>
 Follow up with customers to ensure issues are fully resolved and satisfaction is achieved.
 
 
 </li>
 </ul>
 Customer Experience
 
 
 <ul>
 <li>
 Build lasting customer relationships through professional and courteous communication.
 </li>
 <li>
 Contribute to customer retention by consistently delivering outstanding service.
 </li>
 <li>
 Share customer feedback and insights to help improve products, services, and internal processes.
 </li>
 <li>
 Collaborate with team members to support a positive and productive work environment.
 
 
 </li>
 </ul>
 Administrative Support
 
 
 <ul>
 <li>
 Utilize CRM software and customer support platforms to manage customer interactions.
 </li>
 <li>
 Maintain accurate customer records and documentation.
 </li>
 <li>
 Assist in updating internal knowledge bases and support resources.
 </li>
 <li>
 Adhere to company policies, procedures, and quality service standards.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Required Skills &amp; Experience
 
 
 <ul>
 <li>
 1&ndash;2 years of experience in customer service, customer support, or a related role.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Strong problem-solving and conflict-resolution abilities.
 </li>
 <li>
 Ability to multitask and prioritize effectively in a fast-paced environment.
 </li>
 <li>
 Professional, dependable, and customer-focused mindset.
 </li>
 <li>
 Strong organizational skills with exceptional attention to detail.
 </li>
 <li>
 Ability to work independently and remain productive in a remote setting.
 </li>
 <li>
 Basic computer proficiency, including Microsoft Office or similar productivity tools.
 </li>
 <li>
 High school diploma or equivalent required; additional education is a plus.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience using CRM systems and customer support platforms.
 
 
 </li>
 </ul>
 What We Offer
 
 
 <ul>
 <li>
 100% remote work with flexible scheduling.
 </li>
 <li>
 Competitive compensation based on experience and qualifications.
 </li>
 <li>
 Opportunities for professional development and career advancement.
 </li>
 <li>
 A supportive, collaborative, and inclusive team culture.
 </li>
 <li>
 Healthy work-life balance in a remote-first environment.
 </li>
 <li>
 Long-term career growth with an expanding organization.
 
 
 </li>
 </ul>
 Diversity &amp; Inclusion
 
 
 We believe diverse perspectives make stronger teams. We are committed to creating an inclusive workplace where every employee feels respected, supported, and empowered to succeed. We welcome applicants of all backgrounds, experiences, and identities and are proud to be an equal opportunity employer.
</div>

Remote Customer Service Representative Admin

One Imperium

About MTM GroupSince 2000, MTM Group has been dedicated to improving lives through fitness, wellness, and community engagement. Through our premium brands&mdash;The Venue Ladies &amp; Men, M Active Ladies &amp; Family, Elite Swim Academy, and Aspire Active&mdash;we provide exceptional fitness and aquatic experiences that inspire healthier lifestyles.We are currently looking for enthusiastic and customer-oriented Customer Service Executives to join our growing team across our fitness clubs and swimming academies in Doha.If you enjoy helping people, thrive in a fast-paced environment, and are passionate about delivering outstanding customer experiences, we'd love to hear from you.What You'll Do<ul><li>Welcome members, guests, and parents with a friendly and professional attitude.</li><li>Deliver exceptional customer service by assisting with memberships, bookings, registrations, and general inquiries.</li><li>Manage daily check-ins and ensure a smooth front desk experience.</li><li>Provide accurate information about memberships, fitness classes, swimming programs, schedules, and facility services.</li><li>Promote memberships, personal training packages, swimming lessons, and other club offerings to maximize member engagement.</li><li>Respond to inquiries via phone, email, social media, and in person in a timely and professional manner.</li><li>Assist in resolving member concerns and complaints while ensuring a positive customer experience.</li><li>Coordinate with fitness trainers, swim coaches, and internal departments to support daily operations.</li><li>Maintain accurate member records and update customer information within internal systems.</li><li>Ensure the reception area remains clean, organized, and welcoming at all times.</li><li>Monitor attendance and assist with class and swimming session bookings.</li><li>Follow company policies, operational procedures, and health and safety standards.</li><li>Support the team in creating a positive, professional, and customer-focused environment.</li></ul>What We're Looking For<ul><li>Previous experience in customer service, reception, front desk, hospitality, or a similar role.</li><li>Excellent communication and interpersonal skills with a passion for helping customers.</li><li>Strong organizational skills and the ability to manage multiple tasks efficiently.</li><li>Positive attitude with excellent problem-solving abilities.</li><li>Comfortable using Microsoft Office and customer management systems.</li><li>Fluency in Arabic and English is required.</li><li>Previous experience within the fitness, wellness, hospitality, or sports industry is an advantage.</li><li>Ability to work full-time on-site in Doha, Qatar.</li></ul>Why Join MTM Group?<ul><li>Work with one of Qatar's leading fitness and wellness organizations.</li><li>Be part of a dynamic, supportive, and professional team.</li><li>Opportunities for career development and growth.</li><li>Make a positive impact by helping people achieve healthier and more active lifestyles.</li></ul>Work Location: In person

Customer Service Executive - Female

Mosanada Facilities Management Services

<ul><li>Arabic and English speaker</li><li>Requires CAFM experience</li><li>Minimum 2 to 3 years working experience in customer service/hospitality environment.</li><li>Pleasant, friendly and outgoing personality.</li><li>Experience in handling customer&rsquo;s enquiries and taking orders</li><li>Self motivated and service orientated</li><li>Possess excellent customer handling skills, well organized, proactive and independent</li><li>Good command of spoken and written English &amp; Arabic</li><li>Computer literacy (e.g. MS Office)</li><li>Pro-active in meeting customer&rsquo;s requests</li><li>Able to multi-task</li><li>Working Schedule : Routine Shift 24 x 7</li><li>Attend all incoming telephone/E-Mails customer queries and complaints; and complaints due to system component breakdowns.</li><li>Ensures all complaints or queries are answered and act promptly.</li><li>Ensure all response time; remedial action and rectification time are to be recorded accurately.</li><li>Perform proper documentation and filings, organized indexed filing for easy retrieval of the same.</li><li>Update daily information on In-house CAFM database where necessary</li><li>Attend to all transportation needs for the operation needs and requirements</li><li>Able to work under tight deadlines</li><li>Perform emergency support duty, if required</li></ul>Pay: QAR3,000.00 - QAR3,500.00 per monthApplication Question(s):<ul><li>Do you speak Arabic and English?</li><li>What is your current salary?</li><li>What is your expected salary?</li><li>Do you have a notice period? (30 days, 60 days, or Immediate Joiner)</li></ul>Work Location: In person

Helpdesk Operator

MSSH

Product SpecialistLocation: Qatar Department: Automotive / Garage Equipment Division Employment Type: Full-TimeJob SummaryWe are seeking a highly motivated Product Specialist to manage assigned product lines and act as the key link between suppliers, supply chain, and sales teams. The successful candidate will ensure product availability, provide technical and commercial support, maintain accurate product information, and contribute to business growth through effective product management and market analysis.Key Responsibilities<ul><li>Manage assigned product portfolios and support product lifecycle activities.</li><li>Coordinate with suppliers, sales teams, and supply chain departments to ensure smooth operations.</li><li>Monitor inventory levels and ensure timely replenishment to avoid stock shortages or excess stock.</li><li>Provide technical product information, specifications, and commercial support to the sales team.</li><li>Prepare and support quotations, pricing updates, and product recommendations.</li><li>Identify new products, market opportunities, and portfolio expansion opportunities.</li><li>Maintain accurate product data, catalogs, pricing, and documentation within company systems.</li><li>Support product launches, promotions, and marketing initiatives.</li><li>Monitor market trends, competitor activities, and customer requirements.</li><li>Resolve product-related issues and coordinate with suppliers on quality or supply concerns.</li><li>Respond promptly to product inquiries from internal and external stakeholders.</li></ul>RequirementsEducation<ul><li>Bachelor's Degree in Mechanical Engineering, Automotive Engineering, or a related field preferred.</li><li>Candidates with a relevant technical diploma and strong industry experience will also be considered.</li></ul>Experience<ul><li>3&ndash;5 years of experience in Product Management, Technical Sales, Procurement, Supplier Coordination, or a related role.</li><li>Experience within the automotive aftermarket, garage equipment, industrial tools, or industrial equipment sectors is highly preferred.</li></ul>Required Skills &amp; Competencies<ul><li>Strong knowledge of automotive products, garage equipment, or industrial tools.</li><li>Understanding of inventory management, supply chain, and procurement processes.</li><li>Excellent communication and coordination skills.</li><li>Strong analytical and problem-solving abilities.</li><li>Advanced proficiency in Microsoft Excel and ERP systems.</li><li>Technical and commercial product knowledge.</li><li>Supplier management and negotiation skills.</li><li>Ability to manage multiple priorities and meet deadlines.</li><li>Customer-focused mindset with strong attention to detail.</li></ul>Experience: 3&ndash;5 years (Required) Industry: Automotive, Garage Equipment, Industrial Tools, or Industrial Equipment Language: English (Required), Arabic is an advantage.Pay: QAR5,500.00 - QAR6,500.00 per monthWork Location: In person

Product Specialist

AJMIS

Product Specialist (Surgical &amp; Orthopedics)We are seeking an experienced and highly motivated Product Specialist to join our team in Qatar.The successful candidate will be responsible for managing and growing our existing business while identifying and developing new opportunities within the healthcare sector. We are looking for an energetic, proactive, and results-driven professional with strong market knowledge and established relationships in Qatar.Key Responsibilities<ul><li>Manage and grow existing customer accounts.</li><li>Identify and develop new business opportunities.</li><li>Build and maintain strong relationships with healthcare professionals and key decision-makers.</li><li>Promote the company's Surgical Packs, Medical Consumables, and Orthopedic (Trauma) product portfolio.</li><li>Achieve sales targets and contribute to business growth.</li><li>Work closely with the management team to execute sales and marketing strategies.</li></ul>Requirements<ul><li>Bachelor's degree in a medical, pharmacy, biomedical, nursing, or other healthcare-related field.</li><li>Minimum 3 years of experience in Qatar in medical sales or as a Product Specialist.</li><li>Established relationships with Hamad Medical Corporation (HMC) and private hospitals in Qatar.</li><li>Strong knowledge of Surgical Packs, Medical Consumables, or Orthopedic (Trauma) products.</li><li>Proven track record in business development.</li><li>Excellent communication, presentation, and negotiation skills.</li><li>Self-motivated, energetic, and eager to grow the business.</li><li>Valid Qatar Driving License is preferred.</li></ul>Pay: QAR10,000.00 - QAR15,000.00 per monthWork Location: In person

Product Specialist (Surgical & Orthopedics)

Intelligent Data Systems W.L.L - IDS

<div>
 
 Job Title
 
 
 
 Specialist - Compliance
 
 
 
 Job Scope
 
 
 
 The Specialist - Compliance is accountable for assisting in implementing the compliance program while auditing policies and practices in place and identifying related risks and weaknesses. S/He supports various departments/affiliates, spreads awareness and addresses any compliance related issue.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Implement the compliance program and assist in creating internal controls accordingly;
 </li>
 <li>
 Assist in the compliance program awareness through continuous communication and conduct trainings as and when needed;
 </li>
 <li>
 Assist in the enhancement of current components of the compliance program tackling export control laws, employee&rsquo;s code of conduct and anti-corruption programs;
 </li>
 <li>
 Support in drafting and auditing company policies, procedures and practices and report potential weaknesses/risks;
 </li>
 <li>
 Work on vendor audits and perform other assigned audits as required;
 </li>
 <li>
 Follow up with entities on the implementation of new processes such as third-party and partners onboarding processes;
 </li>
 <li>
 Address queries from companies and perform screening of customers on a third-party tool;
 </li>
 <li>
 Assist in the investigation of compliance matters and create effective action plans in response to compliance discoveries and violations;
 </li>
 <li>
 Coordinate regularly with various departments for any compliance related issues.
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Audit, Law or any other related field
 
 
 
 Experience
 
 
 
 At least 2 years of relevant experience
 
 
</div>

Specialist - Compliance

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