it specialist

customer service

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senior customer service agent Jobs in Doha

senior customer service agent

customer support specialist

Al Siddiqi Holding

<p>We are looking for <b>Customer Service Associate</b> for a well-established <b>local brand</b>. The ideal candidate must have strong experience in customer service and be <b>fluent in Arabic</b> in order to communicate effectively with customers and the team.</p><p><b>Key Responsibilities</b></p><ul><li>Maintaining a positive, empathetic, and professional attitude toward customers at all times.</li><li>Responding promptly to customer inquiries.</li><li>Communicating with customers through various channels.</li><li>Acknowledging and resolving customer complaints.</li><li>Knowing our products inside and out so that you can answer questions.</li><li>Processing orders, forms, applications, and requests.</li><li>Keeping records of customer interactions, transactions, comments, and complaints.</li><li>Communicating and coordinating with colleagues as necessary.</li><li>Providing feedback on the efficiency of the customer service process.</li><li>Managing a team of junior customer service representatives.</li><li>Ensure customer satisfaction and provide professional customer support.</li></ul><p><b>Requirements</b></p><ul><li><b>Fluency in Arabic</b> (spoken and written) is mandatory.</li><li>Female candidates only</li><li>With previous experience in customer service</li><li>Can join immediately</li><li>Ability to stay calm when customers are stressed or upset.</li><li>Comfortable using computers.</li><li>Experience working with customer support.</li></ul><p>Job Type: Full-time</p><p>Pay: From QAR5,000.00 per month</p><p>Experience:</p><ul><li>management : 1 year (Required)</li></ul>

Customer Service

Feamish Business Solutions

<p>Core responsibilities</p><ul><li><b>Outbound calls:</b> Contacting potential customers to introduce products or services, explain benefits and pricing, and persuade them to make a purchase or schedule an appointment.</li><li><b>Inbound calls:</b> Answering customer questions, addressing issues, and providing support for products or services.</li><li><b>Lead generation:</b> Identifying and qualifying potential customers and follow-up on leads to convert them into sales.</li><li><b>Record keeping:</b> Maintaining accurate and detailed records of all customer interactions, feedback, and sales activities in a database or CRM system.</li><li><b>Customer relationship management:</b> Building and maintaining ongoing relationships with customers to ensure satisfaction and encourage repeat business.</li><li><b>Achieving targets:</b> Meeting and exceeding sales quotas and call-handling performance goals.</li><li><b>Collaboration:</b> Working with other team members and departments to improve sales strategies and customer service.</li></ul><p>Job Type: Full-time</p><p>Pay: From QAR2,500.00 per month</p>

tele caller

BPO PLUS

<ul><li>Answer incoming calls promptly and professionally</li><li>Handle customer inquiries, complaints, and requests efficiently</li><li>Provide accurate information about products, services, and company policies</li><li>Record customer details, issues, and resolutions in the system</li><li>Follow up on pending cases to ensure customer satisfaction</li><li>Maintain a positive and courteous attitude during all interactions</li><li>Meet daily, weekly, and monthly call handling and performance targets</li><li>Escalate complex issues to the appropriate department or supervisor</li><li>Update customer information and maintain confidentiality of data</li><li>Attend training sessions to stay updated on product knowledge and company updates</li><li>Handle both inbound and outbound calls as required</li><li>Ensure adherence to call scripts, quality standards, and company protocols</li><li>Support team members and contribute to achieving department goals</li><li>Manage time effectively to handle a high volume of calls</li><li>Maintain professionalism in communication across all channels including phone, email, and chat</li></ul><p>Job Type: Full-time</p><p>Pay: QAR2,300.00 per month</p><p>Language:</p><ul><li>Arabic &amp; English (Required)</li></ul>

Call Center Agent

Thabt Gulf Digital Soulution

<p><b>Marketing Customer Service cum Receptionist</b></p><p>We are seeking a <b>friendly, well-groomed, and highly organized Customer Service cum Receptionist</b> to manage our front desk and ensure an excellent customer experience. The ideal candidate will be the first point of contact for visitors and clients and must possess outstanding communication and interpersonal skills.</p><p><b>Key Responsibilities:</b></p><ul><li>Greet and welcome guests and clients professionally and warmly</li><li>Answer, screen, and forward incoming phone calls in a polite and efficient manner</li><li>Handle all customer inquiries promptly via phone, email, or in person</li><li>Maintain a clean and organized reception area</li><li>Schedule appointments and manage meeting room bookings</li><li>Maintain records of incoming/outgoing correspondence and calls</li><li>Coordinate with internal departments for administrative and support needs</li><li>Assist with administrative tasks such as filing, data entry, and documentation</li><li>Ensure visitor logbooks and ID verification procedures are properly followed</li><li>Handle complaints and provide appropriate solutions in a timely manner</li></ul><p><b>Requirements:</b></p><ul><li>Candidate aged between <b>25&ndash;32 years</b> who can <b>join immediately</b></li><li>Minimum High School Diploma or equivalent; a degree/diploma in Business Administration is a plus</li><li>Proven work experience as a Receptionist or Customer Service Representative</li><li>Excellent verbal and written communication skills</li><li>Proficiency in MS Office (Word, Excel, Outlook)</li><li>Professional appearance and attitude</li><li>Strong organizational and multitasking abilities</li><li>Ability to work independently and under pressure</li><li>Fluent in [insert required languages, e.g., English, Arabic, etc.]</li></ul><p>Job Type: Full-time</p>

Female Asian Receptionist cum Marketing

Inbox Logistics

<p>We are looking for a Customer Support Representative to join our logistics team in Qatar. The ideal candidate will be fluent in Arabic and English, with excellent communication skills and a strong ability to manage customer inquiries and shipment coordination efficiently.</p><p><b>Location: Qatar (applicants must be currently in Qatar)</b></p><p><b>Gender: Male &amp; Female</b></p><p><b>Languages: Arabic (must be native or fluent) &amp; English</b></p><p>Key Responsibilities:</p><ul><li>Handle customer inquiries promptly and professionally via phone, email, and chat.</li><li>Coordinate with the logistics and operations teams to ensure timely shipment updates.</li><li>Provide accurate information regarding shipment status, delivery schedules, and documentation.</li><li>Maintain a high level of customer satisfaction through proactive communication. Support clients with service requests, complaints, or escalation follow-ups.</li><li>Keep accurate records of customer interactions and transactions.</li><li>Assist in preparing quotations, booking confirmations, and delivery schedules when needed.</li><li>Had an experience in Sales</li></ul><p><b>Requirements: </b></p><ul><li>Must be currently based in Qatar.</li><li>Native or fluent Arabic speaker (Arabic is mandatory).</li><li>Proficiency in English (spoken and written).</li><li>Previous experience in Customer Service or Sales Assistant</li><li>Strong communication, interpersonal, and problem-solving skills.</li><li>Ability to multitask and work effectively under pressure.</li></ul><p>Job Type: Full-time</p><p>Pay: QAR4,500.00 - QAR5,000.00 per month</p><p>Application Question(s):</p><ul><li>How do you typically handle difficult customers or complaint escalations?</li><li>Are you experienced in using email, CRM systems, or shipment tracking platforms?</li><li>What is your earliest possible joining date?</li></ul><p>Experience:</p><ul><li>Customer Service or Sales: 4 years (Required)</li></ul><p>Language:</p><ul><li> Native Arabic  (Required)</li><li>English (Preferred)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul>

Customer Support Officer

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Senior Customer Service Agent
</div></div><div><div>Ref #
</div><div>250000MW
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Customer Service
</div></div><div><div><ul><li>Closing date: 29-Nov-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role:</b></p><p>
Join our award-winning team at HIA and deliver world-class service every day!</p><p>
Offers passengers the highest level of service, ensuring a seamless and convenient world-class experience at <b>Hamad International Airport</b>. This role is designed for outgoing and detail-oriented individuals who are passionate about service delivery and committed to creating positive customer interactions.</p><p><b>
Key responsibilities</b></p><ul><li><p>
Assist the Customer Service Supervisor by providing the necessary data to fill the shift report.</p></li><li><p>
Prevent and report misuse of company assets or customer properties through the correct process, in order to re-locate lost items.</p></li><li><p>
Support the development of procedures for the Senior Customer Service Agent including manuals and policies.</p></li><li><p>
Provide customers with accurate and helpful information including but not limited to flight timings, transport, food and beverages, airlines, lounges, hotel and other facilities provided at Hamad International Airport.</p></li><li><p>
Conduct survey for the customer service improvement team to understand customer satisfaction pro-actively identify customer needs and positively influence their perception of Hamad International Airport to improve customer satisfaction survey.</p></li><li><p>
Prepare, coordinate and monitor the weekly Lost Property disposal and with governmental agencies.</p></li><li><p>
Check the overall standard quality (including assets serviceability and cleanliness) of the PTC (Passenger Terminal Complex) to ensure KPI (Key Performance Index) and SLA (Standard Lewi Agreement) are met by services provider.</p></li><li><p>
Prepare the report for Departures, Arrivals and Transfer queue Management for the supervisor.</p></li><li><p>
Prepare the report for the meals provided to passengers affected by a disruption of the airport operation.</p></li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you:</b></p><ul><li><p><b>
Education</b>: Bachelor&rsquo;s Degree or equivalent with minimum one year of job-related experience in customer service <b>(Freshers are welcome to apply) OR </b>High School Diploma with at least two years of relevant experience.</p></li><li><p>
Proven ability to deliver high-quality customer service.</p></li><li><p>
Fluent in spoken and written English.</p></li><li><p>
Computer literate and comfortable with digital systems.</p></li><li><p>
Strong understanding of customer-centric operations.</p></li><li><p>
Availability for shift work, including weekends and holidays.</p></li></ul><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=250000MW</div></div></div></div></div></div></div></div>

Senior Customer Service Agent

<p>Job description:</p><p><b>Hiring Post &ndash; Sales / Customer Service</b></p><p><b>We are expanding our team!</b><br/>We welcome <b>female applicants</b> who are confident, motivated, and passionate about customer interaction and sales.</p><p><b>Responsibilities:</b></p><ul><li>Assist customers with inquiries and product information</li><li>Handle sales calls, messages, and follow-ups</li><li>Process orders and maintain customer records</li><li>Provide friendly and professional customer service</li><li>Meet sales targets and contribute to team goals</li></ul><p><b>Requirements:</b></p><ul><li>Strong communication and interpersonal skills</li><li>Positive attitude and customer-first mindset</li><li>Basic computer or phone handling skills</li><li>Experience in sales or customer service is a plus</li><li>Ability to work independently or as part of a team</li></ul><p><b>Benefits:</b></p><ul><li>Competitive salary + incentives</li><li>Career growth opportunities</li><li>Supportive and friendly team environment</li><li>Training provided</li></ul><p>Job Type: Full-time</p><p>Pay: Up to QAR3,000.00 per month</p>

ARABIC FEMALE RECEPTIONIST CUM CUTOMER SERVICE

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