customer service representative Jobs in Doha

customer service representative

support engineer

client support specialist

customer care manager

customer experience specialist Jobs in Doha

customer experience specialist

customer support specialist

St. Petersburg Listings Real Estate

We are looking for a Client Support Specialist to provide excellent service and support to our clients. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience.Responsibilities:<ul><li>Respond to client inquiries via email and phone</li><li>Resolve customer issues in a timely manner</li><li>Maintain accurate client records</li><li>Work with internal teams to improve service quality</li></ul>Requirements:<ul><li>Previous customer service or support experience preferred</li><li>Strong communication and problem-solving skills</li><li>Basic computer skills</li></ul>نوع الوظيفة: دوام كاملالراتب المدفوع: QAR٦٬٠٠٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Client Support Specialist

Aeroship Qatar LLC

Aeroship Logistics &amp; Support Services Inc. is looking for a dedicated Customer Service Representative to support our operations in Doha.Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Assist clients with logistics and service-related concerns</li><li>Maintain accurate records and data entry</li><li>Coordinate with internal teams for issue resolution</li></ul>Requirements:<ul><li>At least Senior High School graduate</li><li>Strong communication and problem-solving skills</li><li>Basic computer proficiency</li><li>Experience in customer service is an advantage</li></ul>Job Types: Full-time, Part-timePay: QAR20.15 - QAR35.85 per hourExpected hours: 40 per weekWork Location: In person

Customer Service Representative

Roudee

LADIES ONLY Key Responsibilities1. Inventory &amp; Stock Management<ul><li>Organize and track all inventory (abayas, clothing, accessories, fabrics)</li><li>Monitor sizes, colors, and stock levels</li><li>Maintain accurate inventory records and reports</li><li>Coordinate restocking and identify low-stock items</li></ul>2. Order Management<ul><li>Receive and process customer orders (online &amp; in-store)</li><li>Coordinate with tailors and production team</li><li>Ensure timely delivery and order accuracy</li><li>Track order status and update customers when needed</li></ul>3. Customer Support &amp; Experience<ul><li>Handle customer inquiries (Instagram, WhatsApp, in-person)</li><li>Provide styling guidance and product knowledge</li><li>Manage complaints professionally and offer solutions</li><li>Maintain a high-end, friendly brand experience</li></ul>4. Social Media Management<ul><li>Assist in managing Instagram accounts for both brands</li><li>Post content (stories, posts, reels) aligned with brand identity</li><li>Respond to DMs and engage with followers</li><li>Support content planning, shoots, and campaign ideas</li></ul>5. Supplier &amp; Production Coordination<ul><li>Communicate with fabric suppliers, factories, and vendors</li><li>Follow up on orders, samples, and deliveries</li><li>Source new materials and trims when required</li><li>Maintain organized supplier database</li></ul>6. Planning &amp; Task Coordination<ul><li>Organize daily, weekly, and monthly task priorities</li><li>Support launch timelines, collections, and events</li><li>Ensure smooth workflow between design, production, and sales</li><li>Assist in studio operations and general coordination</li></ul>Requirements<ul><li>Strong organizational and multitasking skills</li><li>Interest in fashion (abaya &amp; lifestyle brands preferred)</li><li>Good communication skills (English required, Arabic is a plus)</li><li>Experience with Instagram/social media management</li><li>Basic knowledge of inventory or retail operations</li><li>Ability to work in a fast-paced, creative environment</li></ul>Job Type: Full-timePay: QAR3,000.00 - QAR3,200.00 per monthWork Location: In person

Fashion Studio Assistant

Starlink Qatar

<div>
 
 
 Job Summary:
 
 
 
 We are seeking a dedicated and customer-focused Customer Service Representative with at least 3 years of experience in the retail sector. The ideal candidate will have strong communication skills, a positive attitude, and the ability to deliver an excellent customer experience while supporting daily store operations.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Greet and assist customers in a friendly and professional manner
 </li>
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 Understand customer needs and provide appropriate product or service recommendations
 </li>
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 Handle customer inquiries, complaints, and returns efficiently
 </li>
 <li>
 Maintain product knowledge to effectively communicate features and benefits
 </li>
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 Process transactions accurately using POS systems
 </li>
 <li>
 Ensure the store is clean, organized, and visually appealing
 </li>
 <li>
 Support inventory management, including stocking and replenishment
 </li>
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 Work collaboratively with team members to achieve sales targets and customer satisfaction
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Minimum
 
 3 years of experience
 
 in retail customer service
 </li>
 <li>
 Excellent
 
 communication and interpersonal skills
 
 </li>
 <li>
 Strong problem-solving abilities and customer-oriented mindset
 </li>
 <li>
 Ability to work in a fast-paced environment
 </li>
 <li>
 Basic knowledge of POS systems and retail operations
 </li>
 <li>
 Flexibility to work shifts, weekends, and holidays
 </li>
 </ul>
 
 
</div>

Avaso Tech Qatar (Branch of Avaso Technologies EU)

A Customer Service Representative (CSR) acts as the primary link between a company and its customers. The primary goal is to ensure customer satisfaction by providing accurate information, resolving issues, and creating a positive experience with the brand. CSRs handle inquiries through various channels (phone, email, chat, social media) and are often the &quot;voice&quot; or &quot;face&quot; of the company.Key Responsibilities1. Communication &amp; Inquiry Management<ul><li>Answer incoming customer inquiries via phone, email, live chat, and social media.</li><li>Provide accurate information about products, services, pricing, and company policies.</li><li>Maintain a professional, empathetic, and patient demeanor at all times.</li></ul>2. Problem Solving &amp; Issue Resolution<ul><li>Troubleshoot technical issues, billing errors, or service complaints.</li><li>Investigate and resolve customer problems efficiently, aiming for first-contact resolution.</li><li>Escalate complex or unresolved issues to senior staff or specialized departments (e.g., IT, Billing) when necessary.</li></ul>3. Order &amp; Account Management<ul><li>Process orders, returns, exchanges, and refunds.</li><li>Update customer account information and ensure data accuracy in the CRM (Customer Relationship Management) system.</li><li>Track shipments and manage delivery-related inquiries.</li></ul>4. Documentation &amp; Reporting<ul><li>Document all customer interactions thoroughly in the company&rsquo;s database.</li><li>Identify and report recurring customer issues or product defects to management.</li><li>Contribute to the knowledge base by suggesting new help articles or FAQ updates.</li></ul>Essential Skills &amp; QualitiesHard Skills:<ul><li>Typing Speed &amp; Accuracy: 40&ndash;60 WPM is often a baseline for chat/email roles.</li><li>Tech Literacy: Proficiency with CRM software (e.g., Salesforce, Zendesk), help desk tools, and MS Office/Google Workspace.</li><li>Multi-channel Management: Ability to toggle between phone, email, and chat systems simultaneously.</li><li>Product Knowledge: Deep understanding of the company&rsquo;s offerings.</li></ul>Soft Skills:<ul><li>Communication: Clear, concise, and grammatically correct writing; articulate phone manner.</li><li>Empathy: The ability to understand and validate the customer&rsquo;s feelings, even when delivering bad news.</li><li>Patience: Remaining calm and focused during long calls or when dealing with frustrated customers.</li><li>Active Listening: Listening to understand the root cause of an issue, not just to respond.</li><li>Adaptability: Shifting tone and strategy based on the customer&rsquo;s mood and the channel being used.</li></ul>Job Types: Full-time, Part-timePay: QAR65,000.00 - QAR85,000.00 per yearExpected hours: 40 per weekWork Location: In person

Customer Service Representative (CSR)

CxME (Customer Experience Middle East)

Job Title: Customer Experience (CX) SpecialistOverview: A Customer Experience Specialist focuses on optimizing every interaction a customer has with a company &mdash; from initial awareness and purchase to ongoing support and loyalty. Unlike a traditional customer support agent who handles reactive inquiries, a CX Specialist proactively analyzes and improves the end-to-end customer journey to enhance satisfaction, retention, and brand advocacy.Key Responsibilities:<ul><li>Customer Journey Mapping: Identify all touchpoints (website, app, call center, email, in-store) and pinpoint friction areas.</li><li>Feedback Analysis: Collect and interpret customer feedback via surveys (NPS, CSAT), reviews, social media, and direct interactions.</li><li>Process Improvement: Collaborate with cross-functional teams (product, sales, marketing, IT) to remove pain points and streamline workflows.</li><li>Personalization &amp; Engagement: Develop strategies to tailor communications and offers based on customer behavior and preferences.</li><li>Support Escalation Handling: Resolve complex or high-impact customer issues that require cross-department coordination.</li><li>CX Metrics Tracking: Monitor KPIs such as Customer Effort Score (CES), Churn Rate, Retention Rate, and Lifetime Value (LTV).</li><li>Training &amp; Advocacy: Educate internal teams on customer-centric best practices and champion the voice of the customer in strategic decisions.</li></ul>Required Skills &amp; Competencies:<ul><li>Empathy &amp; Emotional Intelligence: Ability to understand and anticipate customer needs and frustrations.</li><li>Analytical Thinking: Comfortable with data analysis tools (e.g., Excel, Tableau, or CRM analytics) to derive actionable insights.</li><li>Communication: Excellent written and verbal skills for drafting customer-facing content and internal reports.</li><li>Problem-Solving: Creative and systematic approach to resolving systemic issues, not just individual tickets.</li><li>Technical Aptitude: Familiarity with CRM platforms (Salesforce, HubSpot, Zendesk), survey tools (SurveyMonkey, Qualtrics), and helpdesk software.</li><li>Project Management: Ability to lead small cross-functional initiatives to implement CX improvements.</li></ul>Typical Qualifications:<ul><li>Education: Bachelor&rsquo;s degree in Business, Marketing, Communications, Psychology, or related field (or equivalent experience).</li><li>Experience: 1&ndash;3 years in customer support, customer success, account management, or a CX-specific role.</li><li>Certifications (plus): CCXP (Certified Customer Experience Professional), CXPA membership, or Lean Six Sigma.</li></ul>Job Types: Full-time, Part-timePay: QAR80,000.00 - QAR120,000.00 per yearExpected hours: 40.0 per weekWork Location: In person

Customer Experience Specialist

Fanxing Technologies & Solutions W.L.L.

Job Description: IT TechnicianJob TitleIT Technician (also known as Help Desk Technician, Desktop Support Specialist, or Computer Support Specialist)OverviewAn IT Technician is the primary point of contact for technical troubleshooting within an organization. The primary responsibility is to install, maintain, and repair hardware, software, and network systems to ensure end-users have stable, secure, and efficient access to technology. This role requires a blend of technical expertise, problem-solving skills, and strong customer service orientation.Key Responsibilities1. Technical Support &amp; Troubleshooting<ul><li>Serve as the first point of contact for employees seeking technical assistance (in-person, via phone, or ticketing system).</li><li>Diagnose and resolve hardware, software, and network issues (e.g., login failures, application crashes, slow performance).</li><li>Escalate complex issues (e.g., server outages, advanced security threats) to senior engineers or third-party vendors.</li><li>Manage and prioritize a ticket queue using an IT Service Management (ITSM) tool.</li></ul>2. Hardware Setup &amp; Maintenance<ul><li>Configure, deploy, and maintain end-user devices: laptops, desktops, monitors, printers, scanners, and mobile devices (smartphones/tablets).</li><li>Perform hardware upgrades (RAM, SSDs) and component replacements.</li><li>Manage inventory of IT assets (tracking hardware lifecycles, serial numbers, and warranty status).</li></ul>3. Software &amp; Systems Management<ul><li>Install, configure, and update operating systems (Windows, macOS, Linux) and business applications (Microsoft 365, Adobe, industry-specific software).</li><li>Manage user accounts and permissions in Active Directory (AD) or Azure AD.</li><li>Assist with basic scripting (PowerShell, Bash) for automation of routine tasks.</li></ul>4. Network Support<ul><li>Troubleshoot connectivity issues (Wi-Fi, VPN, LAN).</li><li>Assist with basic network infrastructure tasks: patching network ports, configuring routers/switches, and managing VoIP phones.</li></ul>5. Security &amp; Compliance<ul><li>Enforce security protocols (password policies, MFA enforcement).</li><li>Assist with antivirus management and data backup verification.</li><li>Ensure compliance with company policies (e.g., GDPR, HIPAA, or internal data security standards).</li></ul>6. Onboarding &amp; Offboarding<ul><li>Prepare hardware and accounts for new hires (account creation, device imaging).</li><li>Decommission user accounts and retrieve equipment upon employee departure.</li></ul>Required Skills &amp; QualificationsEducation &amp; Experience<ul><li>Associate degree in Information Technology, Computer Science, or related field; or equivalent work experience.</li><li>1&ndash;3 years of experience in a help desk or desktop support role (internships may count).</li></ul>Technical Competencies<ul><li>Operating Systems: Proficiency in Windows 10/11; working knowledge of macOS and Linux.</li><li>Microsoft Ecosystem: Experience with Microsoft 365 Admin Center, Exchange, and Teams.</li><li>Directory Services: Active Directory (user creation, group policies) and Entra ID (formerly Azure AD).</li><li>Hardware: Familiarity with Dell, HP, or Lenovo hardware; ability to perform physical repairs.</li><li>Networking: Understanding of TCP/IP, DNS, DHCP, and basic VLAN concepts.</li><li>Ticketing Systems: Experience with tools like Jira, ServiceNow, Zendesk, or Freshservice.</li></ul>Soft Skills<ul><li>Customer Service: Patience and clarity when explaining technical solutions to non-technical users.</li><li>Problem Solving: Ability to think logically under pressure during system outages.</li><li>Communication: Clear written and verbal documentation (creating how-to guides, documenting solutions).</li><li>Organization: Ability to manage multiple open tickets simultaneously.</li></ul>Job Types: Full-time, Part-timePay: QAR40,000.00 - QAR60,000.00 per yearExpected hours: 40 per weekWork Location: In person

IT Technician

Explore 1002+ Customer support specialist in Doha this April. Find roles across top companies and apply now to boost your career.

1002 customer support specialist jobs In Doha

Client Support Specialist

Customer Service Representative

Fashion Studio Assistant

Customer Service Representative

Customer Service Representative (CSR)

Customer Experience Specialist

IT Technician