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customer support specialist

recruitlytics LLC

<div>
 We&rsquo;re hiring a
 <strong>
  Customer Service Representative &ndash; Administrative Assistant
 </strong>
 to support our customers and internal teams across the
 <strong>
  UAE and Saudi Arabia
 </strong>
 . This is a
 <strong>
  remote role
 </strong>
 combining frontline customer communication with reliable administrative support. You&rsquo;ll be the friendly first point of contact for customers, while also helping keep records, schedules, and daily operations organized.
 <br/>
 <br/>
 This role is ideal for someone who enjoys solving problems, communicating clearly, and staying on top of details&mdash;while working independently from home.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 Customer Support (Primary)
 <br/>
 <br/>
 <ul>
  <li>
   Respond to customer inquiries via email, chat, and phone/WhatsApp in a professional and helpful tone.
  </li>
  <li>
   Handle common questions related to registration, onboarding, account access, schedules, and general support needs.
  </li>
  <li>
   Troubleshoot basic issues, guide customers through next steps, and escalate complex cases to the appropriate team.
  </li>
  <li>
   Follow communication guidelines to ensure customers receive consistent, accurate information.
  </li>
  <li>
   Maintain a high level of customer satisfaction by being responsive, empathetic, and solution-focused.
  </li>
  <li>
   Document customer interactions, outcomes, and follow-ups in the CRM or support tracker.
   <br/>
   <br/>
  </li>
 </ul>
 Administrative Support (Secondary)
 <br/>
 <br/>
 <ul>
  <li>
   Support the team with admin tasks such as data entry, updating records, organizing documents, and maintaining accurate files.
  </li>
  <li>
   Help coordinate schedules and meetings, including sending reminders and tracking attendance when required.
  </li>
  <li>
   Prepare and maintain simple reports (e.g., daily support volume, resolution notes, candidate/customer status lists).
  </li>
  <li>
   Assist with onboarding coordination, including checking submitted forms and confirming required details are complete.
  </li>
  <li>
   Ensure tasks are completed on time, and communicate clearly when anything is missing or needs clarification.
   <br/>
   <br/>
  </li>
 </ul>
 What Success Looks Like
 <br/>
 <br/>
 <ul>
  <li>
   Customers receive accurate responses quickly, with clear steps and a friendly experience.
  </li>
  <li>
   Support tickets and inquiries are documented properly, and follow-ups happen without delays.
  </li>
  <li>
   Admin tasks (records, reports, trackers) are completed accurately and kept up to date.
  </li>
  <li>
   You can manage multiple priorities while staying organized and dependable.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience: 1+ year in customer service, virtual assistant work, admin support, call center, or similar.
  </li>
  <li>
   Communication: Excellent written and verbal communication.
  </li>
  <li>
   Languages:
  </li>
  <li>
   English required
  </li>
  <li>
   Arabic is a strong advantage (especially for Saudi Arabia and UAE customers)
  </li>
  <li>
   Tech skills: Comfortable using tools like Google Sheets/Excel, email platforms, CRMs, and chat tools.
  </li>
  <li>
   Remote readiness: Reliable internet, a quiet workspace, and ability to work independently.
  </li>
  <li>
   Strong attention to detail and ability to follow instructions and processes.
   <br/>
   <br/>
  </li>
 </ul>
 Nice to Have
 <br/>
 <br/>
 <ul>
  <li>
   Experience handling support via WhatsApp Business, live chat systems, or ticketing tools (e.g., Zendesk/Freshdesk).
  </li>
  <li>
   Familiarity with customers and cultural communication norms in the GCC region.
  </li>
  <li>
   Experience with onboarding, scheduling, or administrative coordination.
   <br/>
   <br/>
  </li>
 </ul>
 Work Setup &amp; Schedule
 <br/>
 <br/>
 <ul>
  <li>
   Location: Remote (UAE or Saudi Arabia candidates preferred; open to nearby time zones if you can align).
  </li>
  <li>
   Time zone coverage: Must be able to support Gulf Standard Time (GST) and/or Arabia Standard Time (AST) hours.
  </li>
  <li>
   Hours: Flexible depending on team needs; may include set shifts or overlapping coverage windows.
  </li>
  <li>
   Equipment: You must have a laptop/desktop, stable internet, and headset for calls if needed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation &amp; Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive compensation based on experience and location.
  </li>
  <li>
   Remote work flexibility.
  </li>
  <li>
   Training, scripts, and support processes provided.
  </li>
  <li>
   Opportunity for growth into senior support, team lead, or operations/admin roles based on performance.
  </li>
 </ul>
</div>


Customer Service Representative Administrative Assistant

Anbara Kitchens

<p><b>0&ndash;2 years</b> in a receptionist, sales, or customer service role.<br/>Strong <b>customer service and interpersonal</b> skills.<br/>Customer-oriented, flexible schedule.<br/>Clear verbal and written communication.<br/>Patience and problem-solving attitude.<br/>Professional appearance and attire.<br/>Knowledge of Syrian cuisine would be advantageous.</p><p>Job Types: Full-time, Permanent</p><p>Pay: QAR3,000.00 - QAR3,500.00 per month</p>

Reception / Sales - Arabic Female

One Imperium

<p>Customer Service Executives help and supervise members. They support the department by providing premier customer service and are considered the front-of-house staff. A Customer Service Executive strives to engage members in our programs and activities while maintaining up-to-date personal files for each member.</p><p>&middot; Welcome and assist all members and visitors.</p><p>&middot; Guide and monitor members entering classes to ensure capacity limits are respected.</p><p>&middot; Support instructors by confirming member eligibility for specific classes and activities.</p><p>&middot; Engage regularly with members to promote participation in programs, events, and services.</p><p>&middot; Develop and maintain professional relationships with members by providing accurate and timely information about the club.</p><p>&middot; Receive and report member complaints or incident information to the direct supervisor promptly.</p><p>&middot; Be familiar with all facility equipment, capable of performing basic adjustments, and reporting any damages.</p><p>&middot; Ensure all members and guests follow safety guidelines within the premises.</p><p>&middot; Check and replenish medical, first aid, and other operational supplies regularly.</p><p>&middot; Solve member-related issues on the spot and escalate unresolved matters appropriately.</p><p>&middot; Handle daily inquiries and ensure overall customer satisfaction through prompt and effective service.</p><p>&middot; Greet members and guests warmly and professionally upon entry.</p><p>&middot; Handle check-ins, bookings, and membership queries efficiently.</p><p>&middot; Respond to phone calls, emails, and walk-in inquiries regarding services, programs, and schedules and conducting monthly follow-up calls to our active members.</p><p>&middot; Maintain a tidy, organized reception area and ensure promotional materials are current.</p><p>&middot; Support club events and promotions by providing accurate information to clients.</p><p>&middot; Resolve member complaints or direct them to the appropriate supervisor or manager.</p><p>&middot; Collaborate with other departments (fitness, aquatics, spa, etc.) to ensure seamless customer service.</p><p>&middot; Maintain confidentiality and professionalism in handling client data and concerns.</p><p>Job Type: Full-time</p>

Customer Service Executive - Tagalog Speaker

Al Dar Properties

<p><b>Job description:</b></p><p>Job Title: Customer Care Executive &ndash; Maintenance Department<br/>Location: Bin Mahmoud Doha Qatar<br/>Company: Al Dar Properties &ndash; Real Estate Division<br/>Job Type: Full-time<br/>Availability: Immediate Joiners Preferred</p><p>Job Description:<br/>We are a leading real estate company seeking a Customer Care Executive for our Maintenance Department. The ideal candidate will be responsible for ensuring excellent customer service by handling maintenance-related inquiries, complaints, and service requests from tenants .</p><p>Key Responsibilities:</p><ul><li>Respond to customer calls, emails, and messages regarding maintenance issues.</li><li>Coordinate with the maintenance team to schedule service requests and follow up on job completion.</li><li>Maintain accurate records of service requests and customer interactions.</li><li>Handle customer complaints professionally and resolve them in a timely manner.</li><li>Provide updates to customers regarding the status of their requests.</li><li>Prepare daily/weekly reports for the management.</li><li>Ensure high levels of customer satisfaction through efficient service delivery.</li></ul><p>Requirements:</p><ul><li>Minimum 2 years of experience in a <b>Customer Care</b> role, preferably within <b>real estate or maintenance services</b>.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to multitask and work under pressure.</li><li>Good knowledge of MS Office (Word, Excel, Outlook).</li><li>Fluency in English (Arabic is an advantage).</li><li>Valid QID and NOC (preferred for local candidates).</li></ul><p>How to Apply:<br/>If you meet the above qualifications and are ready to join immediately, please send your updated CV to s.khan@aldarproperties.qa.</p><p>Job Type: Full-time</p><p>Job Type: Full-time</p>

Customer Care Executive – Maintenance Department Female Only

Commercial Bank

<div>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 Provide excellent customer service by handling all inbound interactions in a professional manner and resolving queries and complaints to the satisfaction of the customers.
 <br/>
 <br/>
 <strong>
  <strong>
   Key Accountabilities
   <br/>
   <br/>
  </strong>
 </strong>
 Contribute to ensure call centre accessibility and SLA by adherence to the shifting and schedule assigned and answer calls timely.
 <br/>
 <br/>
 Ensure each inbound interaction (calls or non-calls) are handled in an accurate &amp; professional manner as per guidelines and procedures to ensure customer satisfaction and mitigate risk.
 <br/>
 <br/>
 Handle queries and complaints to ensure quality of resolution within TAT.
 <br/>
 <br/>
 Perform cross sell, digital migration or other initiatives as required by Contact Centre management.
 <br/>
 <br/>
 Seek and promote feedback from customers via CSAT or survey for quality improvements.
 <br/>
 <br/>
 Immediately escalate potential risk issues or customer dissatisfaction to Team Leaders
 <br/>
 <br/>
 Follow and abide the rules and regulations of the bank, CBIS and internal Contact Centre.
 <br/>
 <br/>
 Providing accurate and complete information to customers
 <br/>
 <br/>
 Prepare and pass on in a timely manner all documentation relevant to the call for action by the unit/concerned department.
 <br/>
 <br/>
 For Sadara or Private Banking customers, escalate customer challenges to RMs immediately for notification and resolution.
 <br/>
 <br/>
 Participate in training or development activities to improve own skills and knowledge.
 <br/>
 <br/>
 Highlight potential process improvements to Team Leaders.
 <br/>
 <br/>
 <strong>
  Qualifications, Experience
  <br/>
  <br/>
 </strong>
 <strong>
  Required Qualifications:
  <br/>
  <br/>
 </strong>
 Bachelor&rsquo;s degree in business or equivalent.
 <br/>
 <br/>
 <strong>
  Required Experience
  <br/>
  <br/>
 </strong>
 Prior experience in related servicing role will not be required but will be an advantage.
</div>


Associate, CET

<p></p><div><div><div><p>The CPL Field Specialist is responsible for maintaining safe, efficient, and reliable PSD to customers. The CPL Field Specialist identifies opportunities to improve service delivery, implements standard work, and manages risk during service delivery.
</p><ul><li>Ensure job deliverables are accurate and delivered on time.<br>
</li><li>
Responsible for service delivery execution.<br>
</li><li>
Participate in job risk analysis and continual improvement programs.<br>
</li><li>
Develop customer contacts to promote company products and services.<br>
</li><li>
Ensure company and regulatory standard compliance by implementing the CAT, self-assessments, and wellsite inspections.<br>
</li><li>
Participate in Service Quality Meetings with customers and improve performance using action plans.<br>
</li><li>
Participate in HSE and Quality initiatives.<br>
</li><li>
Wear PPE and observe HSE policies.<br>
</li><li>
Maintain the required safety training.</li></ul><p></p><p>
The CPL Field Specialist is responsible for maintaining safe, efficient, and reliable PSD to customers. The CPL Field Specialist identifies opportunities to improve service delivery, implements standard work, and manages risk during service delivery.</p><ul><li>
Ensure job deliverables are accurate and delivered on time.</li><li>
Responsible for service delivery execution.</li><li>
Participate in job risk analysis and continual improvement programs.</li><li>
Develop customer contacts to promote company products and services.</li><li>
Ensure company and regulatory standard compliance by implementing the CAT, self-assessments, and wellsite inspections.</li><li>
Participate in Service Quality Meetings with customers and improve performance using action plans.</li><li>
Participate in HSE and Quality initiatives.</li><li>
Wear PPE and observe HSE policies.</li><li>
Maintain the required safety training.</li></ul>
<p></p><div><div><p>
</p></div></div></div></div><div><div><div><div><p>Benefits</p>
</div></div></div></div><p></p><div><div><div><div><p>International Opportunities
</p><div><p>Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.</p>
</div></div></div><p></p><div><div><p>Insurance
</p><div><p>Health, vision, and dental insurance for you and your dependents available from day one.</p>
</div></div></div><p></p><div><div><p>Learning Opportunities
</p><div><p>Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.</p>
</div></div></div><p></p><div><div><p>Diverse and
Inclusive
</p><div><p>Our exceptional and diverse people are the pulse and spirit of who we are. Every day, you will enrich your knowledge in an environment where differences in thought, creativity and experiences are embraced.</p>
</div></div></div></div></div><div><div><div><div><p>About Us</p>
<p>We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.
</p><p>Global in outlook, local in practice &ndash; and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.</p><p><br>
SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.</p>
<p>
We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state, and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact accommodationhotline@slb.com to request assistance. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.</p>
<p>
SLB is a VEVRAA Federal Contractor- priority referral Protected Veterans requested.</p></div></div></div></div></div><p></p>

CPL Field Specialist

Swan Global WLL

<p>We are looking for experienced Senior Business Development Officer/Specialist.</p><p>Requirements &amp; Qualifications</p><ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Textile Engineering, or a related field</li><li>Minimum <b>10 years of experience</b> in business development or sales within the <b>textile / apparel industry</b></li><li>Strong understanding of textile products, manufacturing processes, sourcing, and supply chain dynamics</li><li>Proven track record of achieving sales growth and developing new markets</li><li>Excellent negotiation, communication, and presentation skills</li><li>Experience dealing with international clients and export markets is highly preferred</li><li>Ability to analyze market data and translate insights into actionable strategies</li></ul><p>Key Responsibilities</p><ul><li>Identify, evaluate, and develop new business opportunities within the textile, apparel, and related supply chain markets</li><li>Build and maintain strong relationships with buyers, brands, distributors, and strategic partners</li><li>Develop and execute business development strategies aligned with company growth targets</li><li>Lead negotiations, prepare commercial proposals, pricing structures, and contracts</li><li>Conduct market research on trends, competitors, and customer requirements in the textile industry</li><li>Collaborate with production, merchandising, sourcing, and logistics teams to ensure customer requirements are met</li><li>Manage key accounts and ensure high levels of customer satisfaction and retention</li><li>Represent the company at trade fairs, exhibitions, and industry events</li><li>Monitor sales performance, prepare forecasts, and provide regular reports to senior management</li><li>Support product development initiatives based on market demand and customer feedback</li></ul><p>Job Type: Permanent</p><p>Application Question(s):</p><ul><li>Do you have minimum 10 years experience?</li><li>Do you have experience in Textile industry?</li></ul>

Senior Business Development Officer/Specialist

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