applications senior support payments specialist Jobs in Manama

applications senior support payments specialist

customer service representative/female Jobs in Manama

customer service representative/female

desktop support technician-it Jobs in Manama

desktop support technician-it

it helpdesk agent

it specialist

customer support specialist

AL Wessil Holding

JD -CSR- Business CenterThe CSR will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. He/she will report directly to the Center Manager.Customer Service Representative Responsibilities:<ul><li>Manage large amounts of incoming phone calls</li><li>Generate sales leads</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/customer service team sales targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li><li>Managing a team of junior customer service representatives if any.</li></ul>Customer Service Representative Requirements:<ul><li>General Business education degree, or equivalent.</li><li>Ability to stay calm when customers are stressed or upset.</li><li>Computers proficient.</li><li>Experience working with customer support/hospitality sectors.</li><li>Excellent communication skills.</li><li>Proven sales track record.</li><li>Self driven-Trustworthy-Ambitious</li><li>Ability to deal with different nationalities and strong verbal and written English</li></ul>Job Type: Full-timePay: Up to BD500.000 per monthWork Location: In person

Customer Service Representative/Female

jumami

Customer Service Responsibilities list:Manage large amounts of incoming phone callsGenerate sales leadsIdentify and assess customers&rsquo; needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesRequirements and skillsProven customer support experience or experience as a Client Service RepresentativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyHigh school diplomaJob Type: Full-timePay: BD2,000.000 - BD2,500.000 per monthApplication Question(s):<ul><li>ARE YOU READY TO RELOCATE AND WORK IN BAHRAIN?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>total work: 2 years (Required)</li><li>Customer service: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Bangla (Required)</li></ul>

CUSTOMER SERVICE (BANGLA SPEAKING)

GCC ONLINE JEWELS

We are looking for a proactive and detail-oriented Operations Executive to manage day-to-day backend operations of our website/marketplace. The role involves vendor coordination, product and data management, website updates, and customer/vendor support. The candidate should be capable of handling multiple responsibilities and keeping senior management informed of all operational activities.1. All Data Entry including Pictures, Banners and Products details as required2. Verify and Approve Vendors3. New Products verification4. Pics and data verification/corrections5. Subscription Verification and Matching Accounts6. Offers and deals handling including uploading and changing7. Communicate with Vendors &ndash; like onboarding and orders8. Handle wholesale orders9. Handling login and other issues on the website10. Website changes and updations.11. Handling News and Blogs12. Handling Ticket and Support13. Handling any other issues related and keeping MD in loop for everything.Ready to join immediately Job Type: Full-time

Operations Executive

Bespoke Professionals

We are a recruitment agency based in Seef, Bahrain, working with companies across multiple industries. Due to high demand and a crowded job market, we have introduced a VIP Job Placement List designed for serious candidates who want structured support and faster results.Through this programme, we actively work with you to secure a job within 90 days. This is not a free service and it is not for everyone. It is for candidates who are ready to invest in themselves and commit to the process.We limit this programme to 100 candidates only, as we already manage a database of over 6,000 CVs and prioritisation is essential.If you are genuinely looking for a role in Sales, Marketing, or Customer Service, and are willing to take a practical step towards getting hired, you are welcome to apply.Job Types: Full-time, Part-time, Permanent, Temporary, Contract, Internship, New gradPay: BD300.000 - BD700.000 per monthApplication Question(s):<ul><li>Which type of role are you currently looking for?</li><li>How many years of experience do you have in this role or field?</li><li>Are you interested in joining our VIP Job Placement List? (10 BD per month for 3 months or 20 BD one-time payment for 3 months)</li><li>If your answer is &ldquo;Yes&rdquo;:</li></ul>A member of our team will contact you to explain what is included in the VIP list.

Job Opportunities in Sales, Marketing, and Customer Service

Air Arabia

<div>
 
 Job Purpose
 
 
 
 To support the Contact Center section across the entire network by handling customers&rsquo; inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Handles customers&rsquo; enquiries, requests and complaints in a positive effective manner whilst ensuring company&rsquo;s branding and corporate image are reflected in a positive manner and as per approved quality standards.
 </li>
 <li>
 Responds to customers&rsquo; incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
 </li>
 <li>
 Provides accurate information about the company&rsquo;s products and services; processes travel bookings, modifications and cancellations on reservations.
 </li>
 <li>
 Handles customers&rsquo; complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
 </li>
 <li>
 As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
 </li>
 <li>
 Promotes the company&rsquo;s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
 </li>
 <li>
 Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 <ul>
 <li>
 Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
 </li>
 <li>
 Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
 </li>
 <li>
 Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
 </li>
 <li>
 Performs any additional responsibilities as advised by the Line Manager/Supervisor.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 High School/Diploma or equivalent.
 </li>
 <li>
 Capable of using technology systems and tools such as Microsoft Office.
 </li>
 <li>
 Good in English &amp; Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager&rsquo;s approval only).
 </li>
 <li>
 No hearing or articulatory problems.
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 No previous experience is required for this role; any experience would be treated as an advantage.
 </li>
 <li>
 Capability of understanding market trends and channeling them leading to effective customer care solutions
 </li>
 <li>
 Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
 </li>
 <li>
 Capable of understanding customers&rsquo; problems and direct them in the right channel.
 </li>
 <li>
 Ability to work for long hours and under pressure.
 </li>
 <li>
 Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
 </li>
 <li>
 Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
 </li>
 </ul>
</div>

Call Center Agent - Bahrain

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 Support daily operations by monitoring order delays, resolving rider related issues from vendors, customers, or riders, and ensuring smooth and efficient live operations.
 
 
 
 What's On Our Plate?
 
 
 
 <ul>
 <li>
 Managing day-to-day operations.
 </li>
 <li>
 Manage rider related escalations and resolutions.
 </li>
 <li>
 Assist dispatchers with rider-related communication.
 </li>
 <li>
 Monitor and improve rider performance and compliance.
 </li>
 <li>
 Manage rider roster with proper allocation of shifts/breaks/off-days etc.
 </li>
 <li>
 Groom rider quality (behaviour, appearance, professionalism, presentational etc).
 </li>
 <li>
 Monitor and prevent rider fraud while ensuring professionalism, integrity, and compliance.
 </li>
 <li>
 Reduce rider complaints originating from customers and/or vendors.
 </li>
 <li>
 Monitor riders performance on individual level and responsible for coaching/warning riders.
 </li>
 <li>
 Analyze data to identify trends, areas for improvement, and opportunities to enhance operational efficiency.
 </li>
 <li>
 Perform ad hoc assignments and assist other teams as needed.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What Did We Order?
 
 
 
 <ul>
 <li>
 0&ndash;1 years of experience in Logistics, Customer Support, or Operations.
 </li>
 <li>
 Bachelor&rsquo;s degree in Logistics, Business Administration, or a related field.
 </li>
 <li>
 Proficiency in Google Suite and strong data entry, retrieval, and analysis skills.
 </li>
 <li>
 Fluent in both languages Arabic and English. Urdu is a plus.
 </li>
 <li>
 Strong interpersonal and communication skills with the ability to collaborate effectively.
 </li>
 <li>
 Analytical thinker with problem-solving skills and a results-driven mindset.
 </li>
 <li>
 Ability to multitask and perform well in a fast-paced environment.
 </li>
 </ul>
</div>

Coordinator Rider On Ground Ops

Virtu Thinko

Engagement model;<ul><li>Duration 12 months.</li><li>First 3 months performance-based.</li><li>Remote / offshore.</li><li>Start date &ndash; immediate upon award.</li></ul>Role SummaryThe FCC Systems Specialist is responsible for managing and optimizing systems used for Payment Screening, Customer Screening, and AML Transaction Monitoring, ensuring compliance with international sanctions, regulatory requirements, and group-wide policies.The role requires hands-on expertise in Fircosoft (Payment &amp; Customer Screening) and SAS Transaction Monitoring systems.Key Responsibilities<ul><li>Conduct regular performance evaluations of Fircosoft Payment Screening, Trust Customer Screening, and SAS AML Transaction Monitoring modules in collaboration with the FCC System Lead.</li><li>Implement fine-tuning, rule adjustments, and scenario optimization to enhance screening and monitoring accuracy.</li><li>Ensure systems adhere to international sanctions, AML regulations, and internal compliance policies.</li><li>Collaborate with group compliance teams to align system functionality with regulatory updates.</li><li>Provide support during audits and regulatory inspections related to sanctions screening and AML monitoring.</li><li>Establish and monitor quality control mechanisms for accuracy and efficiency of screening and monitoring processes.</li><li>Maintain detailed logs of system changes for traceability and accountability.</li><li>Validate new rules, configurations, and scenarios in test environments before deployment.</li><li>Manage system updates, patches, and enhancements for Fircosoft and SAS Transaction Monitoring.</li><li>Ensure seamless integration with external data sources such as regulatory watchlists, customer data, and payment systems.</li><li>Investigate and resolve issues related to system performance and anomalies.</li><li>Liaise with third-party vendors or consultants for system enhancements or upgrades.</li><li>Create and maintain comprehensive documentation for system configurations, rules, and best practices.</li><li>Proactively monitor real-time screening and transaction monitoring performance to prevent operational impact.</li></ul>Preferred Skills &amp; Knowledge<ul><li>Hands-on experience with Fircosoft Payment Screening and Trust Customer Screening modules.</li><li>Expertise in SAS AML Transaction Monitoring system configuration and optimization.</li><li>Strong understanding of international sanctions, AML regulations, and compliance frameworks.</li><li>Ability to analyze system performance and implement fine-tuning for accuracy.</li><li>Experience in managing system updates, patches, and integrations.</li><li>Excellent documentation and audit support skills.</li><li>Strong collaboration and vendor management capabilities.</li></ul>QualificationsEducation: Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.Certifications (Recommended):<ul><li>CAMS (Certified Anti-Money Laundering Specialist) or equivalent AML certification.</li><li>Sanctions Compliance Certification (e.g., ACAMS Sanctions Specialist).</li><li>IT certifications such as ITIL, Microsoft Certified, or Linux Administration for system management.</li></ul>Technical Skills:<ul><li>Proficiency in Fircosoft (Payment &amp; Customer Screening) and SAS AML Transaction Monitoring systems.</li><li>Knowledge of SQL, scripting languages, and system integration.</li><li>Familiarity with regulatory watchlists (OFAC, EU, UN) and data management.</li></ul>Experience: Minimum 3&ndash;5 years in FCC systems administration or AML technology roles.Job Types: Full-time, Contract Contract length: 12 monthsPay: BD700.000 - BD1,200.000 per month

FCC Systems Specialist

Explore 307+ Customer support specialist in Manama this January. Find roles across top companies and apply now to boost your career.