it specialist

applications support specialist Jobs in Manama

applications support specialist

applications support specialist - assistant vice president Jobs in Manama

applications support specialist - assistant vice president

arabic customer service specialist Jobs in Manama

arabic customer service specialist

customer service representative Jobs in Manama

customer service representative

customer support specialist

eyewa

Customer care: Customer Oriented Answering customer inquiries on product information and order status across multiple channels like: Phone / Whats app / Social media / Email etc. Assist customers in their purchases Place outbound calls to customers for order follow up and customer surveys Liaising with logistics partners and couriers for customer deliveries and supply pickups Operations: The customer care specialist will be required to assist in operations from time to time, which would include: order packing, inventory management, management of supplier deliveries, management of customer deliveries Qualifications &#9679; Ambitious, hardworking and self driven &#9679; Native Arabic speaker and English fluency is mandatory &#9679; Ability to learn quickly &#9679; Good knowledge of Excel Customer oriented &#9679; Team player &#9679; Experience: 1-3 years in a customer facing role strongly preferred &#9679; Previous e-commerce/ operations/ eyewear experience is a plusPREFERENCE WILL BE GIVEN TO BAHRAINI NATIONALSJob Type: Full-timePay: From BD450.000 per month

Arabic Customer Service Specialist

Al Boom Marine

Customer Focus<ul><li>Responsible for greeting and meeting all customers promptly and politely as they enter the store.</li><li>Provide customer satisfaction by delivering exceptional customer service.</li><li>Guide customers throughout the store or to specific areas the customer requests</li><li>Develop a clear understanding of all departments, products, make, and features and after sales service</li><li>Effectively deal with customer queries and complaints.</li><li>Follow procedures for dealing with specific customer orders.</li><li>Ensure confidentiality with respect to Al Boom Marine retail/store sales.</li></ul>Store Merchandise/Merchandising<ul><li>Maintain a detailed knowledge of the merchandise/products stocked in the store</li><li>Ensure promotions and fast selling lines are featured in the store.</li><li>Provide information about customers (likes, dislikes and opinions to the line manager.</li><li>Ensure effective stock replenishment to the store and continuous stock availability, ongoing recovery &amp; maintenance in the store.</li></ul>Shop Keeping and Store Standards<ul><li>Maximize and contribute to sales within the store through exceptional customer service and retail experience</li><li>Ensure all stock is laid out and displayed according to standard layout norm ( product placement, folded arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise.</li><li>Ensure all product are price tagged, $ price is covered and bar-coded before displayed.</li><li>Ensure correct ratio of stock on shelves and assist in accurate stock counts as per store requirements.</li><li>Ensure all stock administration (stock counts, STS, dispatch and delivers) are recorded on the system in time</li><li>Ensure awareness and vigilance at all times of security in the store without any negligence.</li></ul>Job Type: Full-timeExperience:<ul><li>Retail Sales: 2 years (Preferred)</li></ul>

Sales Associate

Air Arabia

<div>
 
 Job Purpose
 
 
 
 To support the Contact Center section across the entire network by handling customers&rsquo; inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Handles customers&rsquo; enquiries, requests and complaints in a positive effective manner whilst ensuring company&rsquo;s branding and corporate image are reflected in a positive manner and as per approved quality standards.
 </li>
 <li>
 Responds to customers&rsquo; incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
 </li>
 <li>
 Provides accurate information about the company&rsquo;s products and services; processes travel bookings, modifications and cancellations on reservations.
 </li>
 <li>
 Handles customers&rsquo; complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
 </li>
 <li>
 As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
 </li>
 <li>
 Promotes the company&rsquo;s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
 </li>
 <li>
 Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 <ul>
 <li>
 Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
 </li>
 <li>
 Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
 </li>
 <li>
 Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
 </li>
 <li>
 Performs any additional responsibilities as advised by the Line Manager/Supervisor.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 High School/Diploma or equivalent.
 </li>
 <li>
 Capable of using technology systems and tools such as Microsoft Office.
 </li>
 <li>
 Good in English &amp; Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager&rsquo;s approval only).
 </li>
 <li>
 No hearing or articulatory problems.
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 No previous experience is required for this role; any experience would be treated as an advantage.
 </li>
 <li>
 Capability of understanding market trends and channeling them leading to effective customer care solutions
 </li>
 <li>
 Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
 </li>
 <li>
 Capable of understanding customers&rsquo; problems and direct them in the right channel.
 </li>
 <li>
 Ability to work for long hours and under pressure.
 </li>
 <li>
 Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
 </li>
 <li>
 Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
 </li>
 </ul>
</div>

Call Center Agent - Bahrain

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 Support daily operations by monitoring order delays, resolving rider related issues from vendors, customers, or riders, and ensuring smooth and efficient live operations.
 
 
 
 What's On Our Plate?
 
 
 
 <ul>
 <li>
 Managing day-to-day operations.
 </li>
 <li>
 Manage rider related escalations and resolutions.
 </li>
 <li>
 Assist dispatchers with rider-related communication.
 </li>
 <li>
 Monitor and improve rider performance and compliance.
 </li>
 <li>
 Manage rider roster with proper allocation of shifts/breaks/off-days etc.
 </li>
 <li>
 Groom rider quality (behaviour, appearance, professionalism, presentational etc).
 </li>
 <li>
 Monitor and prevent rider fraud while ensuring professionalism, integrity, and compliance.
 </li>
 <li>
 Reduce rider complaints originating from customers and/or vendors.
 </li>
 <li>
 Monitor riders performance on individual level and responsible for coaching/warning riders.
 </li>
 <li>
 Analyze data to identify trends, areas for improvement, and opportunities to enhance operational efficiency.
 </li>
 <li>
 Perform ad hoc assignments and assist other teams as needed.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What Did We Order?
 
 
 
 <ul>
 <li>
 0&ndash;1 years of experience in Logistics, Customer Support, or Operations.
 </li>
 <li>
 Bachelor&rsquo;s degree in Logistics, Business Administration, or a related field.
 </li>
 <li>
 Proficiency in Google Suite and strong data entry, retrieval, and analysis skills.
 </li>
 <li>
 Fluent in both languages Arabic and English. Urdu is a plus.
 </li>
 <li>
 Strong interpersonal and communication skills with the ability to collaborate effectively.
 </li>
 <li>
 Analytical thinker with problem-solving skills and a results-driven mindset.
 </li>
 <li>
 Ability to multitask and perform well in a fast-paced environment.
 </li>
 </ul>
</div>

Coordinator Rider On Ground Ops

CUBE INNOVATORS TECHNOLOGIES

Company DescriptionCube Innovators Technologies is an industry leader in document management solutions, known for the advanced Contentverse DMS (Document Management Solution) tool. With over 20 years of success and use by more than 15,000 organizations worldwide, Cube Innovators offers high-quality, cutting-edge technology in DMS and backlog digitization services. Our solutions strive to optimize business performance, ensuring real-time access, enhanced productivity, and high-security document management. Cube Innovators' dedicated team of certified expert consultants provides 24/7 support.Role DescriptionWe are seeking a full-time Software Sales Specialist to join our team in Manama, Bahrain. The role involves selling our advanced document management software solutions to potential clients. Day-to-day tasks include identifying sales opportunities, meeting with clients, conducting software demonstrations, preparing sales proposals, and closing deals. Additionally, the specialist will provide exceptional customer service and support to maintain strong client relationships.Qualifications<ul><li>Expertise in Software Sales and Sales</li><li>Driving License and Car</li><li>Knowledge in Software and relevant technical understanding</li><li>Strong Communication and Customer Service skills</li><li>A demonstrated ability to meet sales targets and manage client relationships</li><li>Experience in the document management software industry is a plus</li><li>Bachelor's degree in Business, Marketing, Information Technology or a related field</li></ul>Job Types: Full-time, PermanentPay: BD400.000 - BD800.000 per month

Software Sales Specialist

Eathai restaurant

We are seeking a dynamic and creative Marketing and Social Media Specialist with experience in the restaurant and hospitality industry. The ideal candidate will be responsible for enhancing our brand visibility, increasing customer engagement, and promoting our culinary offerings through compelling digital content and campaigns.Key Responsibilities:Develop and implement social media strategies across platforms (Instagram, TikTok, Facebook, etc.).Create high-quality visual content, including food photography and video reels for promotional use.Design and schedule posts, stories, and ads in alignment with marketing campaigns.Collaborate with chefs, management, and front-of-house teams to capture behind-the-scenes and food prep content.Manage customer engagement, respond to comments/messages, and promote online reviews.Monitor analytics and KPIs to improve engagement and reach.Support in event marketing, influencer collaborations, and seasonal promotions.Requirements:Minimum 2 years of experience in marketing/social media, preferably in the restaurant, F&amp;B, or hospitality sector.Proven skills in photography and videography (preferably food-focused).Proficiency in editing tools like Canva, CapCut, Adobe Creative Suite, or similar.Strong knowledge of social media algorithms and trends (especially in GCC markets).Fluent in English (Arabic is an advantage).Creative mindset, self-motivated, and results-driven.Familiarity with Google Business, email marketing, and basic SEO is a plus.What We Offer:Competitive salary based on experience.Opportunity to grow within a fast-paced, well-established restaurant group.Fun and collaborative work environment.How to Apply:Send your CV, portfolio or sample posts, and expected salary to: hr@eathaibh.comSubject: Application &ndash; Marketing &amp; Social Media SpecialistJob Type: Full-timePay: BD200.000 - BD350.000 per month

Marketing And Social Media Specialist

Explore 505+ Customer support specialist in Manama this December. Find roles across top companies and apply now to boost your career.

505 customer support specialist jobs IN Manama

Arabic Customer Service Specialist

Sales Associate

Call Center Agent - Bahrain

Call Center Agent - Bahrain

Coordinator Rider On Ground Ops

Software Sales Specialist

Marketing And Social Media Specialist