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customer support specialist

Zurich Insurance

<div>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 Zurich Middle East is part of Zurich Insurance Group, one of the world's largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.
 <br/>
 <br/>
 Reporting to the Head of Bahrain office at Zurich Insurance Company Limited, the International Customer Service Specialist is expected to provide underwriting guidance and support to clients, stakeholders and external channels in the correct interpretation &amp; application of country/regional underwriting practices and procedures.
 <br/>
 <br/>
 This role will be based in Zurich Insurance Company - Kingdom of Bahrain.
 <br/>
 <br/>
 <strong>
  Job Accountabilities
  <br/>
  <br/>
 </strong>
 As International Customer Service Specialist, your role will involve:
 <br/>
 <br/>
 <ul>
  <li>
   Acts as the local contact person for the worldwide network. Work in close association with Service Specialists &amp; Underwriters to deliver according to the customer&rsquo;s expectations.
  </li>
  <li>
   Acts as a communication channel between the producing country and partner country, including partner relationship management and due diligence where applicable.
  </li>
  <li>
   Provides strong technical guidance and support relative to local Underwriting philosophy and strategy.
  </li>
  <li>
   Facilitate and administers international received policies within expected quality &amp; timeline requirements.
  </li>
  <li>
   Receives claims information, manages data entry and coordinates among all relevant parties as per the assigned process/claims protocol. Maintains, manages and controls Policy, Premium, and Claims data in global administration tools and ensures data quality
  </li>
  <li>
   Participates in LEAN initiatives such as Kaizen events and continuous improvement measurements.
  </li>
  <li>
   Relationship management with Zurich internal stakeholders and external network partners, to organize the issuance of local policies. Ensuring compliance with the instructions received from foreign Service Specialist and in accordance with internal and external guidelines, stipulated time frames and quality thresholds.
  </li>
  <li>
   Manage and resolve issues that arise during the insurance period that are related to local coverage requirements, policy issuance, premium payment, claims flow and program reporting by collaborating with network partners and Zurich stakeholders.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Qualifications
  <br/>
  <br/>
 </strong>
 To be successful in this role, you will need:
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor&rsquo;s Degree and 2 or more years of experience in the Underwriting area.
  </li>
  <li>
   Good knowledge of the insurance industry and the local/regional legal and regulatory environment.
  </li>
  <li>
   Excellent operational knowledge of underwriting philosophy, techniques, national/local filing regulations and guidelines.
  </li>
  <li>
   Strong negotiation, intercultural relationship-building, active listening and need analysis skills.
  </li>
  <li>
   Must have verbal and written communication fluency in English, French and Arabic.
  </li>
  <li>
   Bahraini Nationals are preferred.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Zurich
  <br/>
  <br/>
 </strong>
 At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
 <br/>
 <br/>
 We are an equal opportunity employer who knows that each employee is unique - that&rsquo;s what makes our team so great!
 <br/>
 <br/>
 Join us as we constantly explore new ways to protect our customers and the planet.
 <br/>
 <br/>
 <ul>
  <li>
   Location(s): BH - Manama
  </li>
  <li>
   Remote working: No
  </li>
  <li>
   Schedule: Full Time
  </li>
  <li>
   Recruiter name: Leigh Jeremy Jaye Santander
  </li>
  <li>
   Closing Date: October 6, 2025
   <br/>
  </li>
 </ul>
</div>


International Customer Service Specialist

<div><div><div><div><div><b>Job Summary</b></div></div><div></div><div><br>
<div>
Zurich Middle East is part of Zurich Insurance Group, one of the world's largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.</div><br>
<div></div>
<div>
Reporting to the Head of Bahrain office at Zurich Insurance Company Limited, the International Customer Service Specialist is expected to provide underwriting guidance and support to clients, stakeholders and external channels in the correct interpretation &amp; application of country/regional underwriting practices and procedures.</div><br>
<div></div>
<div>
This role will be based in Zurich Insurance Company - Kingdom of Bahrain.</div></div></div><div></div><div><div><div><b><br>
Job Accountabilities</b></div><br>
</div><div><div>
</div><div>As International Customer Service Specialist, your role will involve:</div><br>
<div></div>
<ul>
<li>Acts as the local contact person for the worldwide network. Work in close association with Service Specialists &amp; Underwriters to deliver according to the customer&rsquo;s expectations.</li>
<li>Acts as a communication channel between the producing country and partner country, including partner relationship management and due diligence where applicable.</li>
<li>Provides strong technical guidance and support relative to local Underwriting philosophy and strategy.</li>
<li>Facilitate and administers international received policies within expected quality &amp; timeline requirements.</li>
<li>Receives claims information, manages data entry and coordinates among all relevant parties as per the assigned process/claims protocol. Maintains, manages and controls Policy, Premium, and Claims data in global administration tools and ensures data quality</li>
<li>Participates in LEAN initiatives such as Kaizen events and continuous improvement measurements.</li>
<li>Relationship management with Zurich internal stakeholders and external network partners, to organize the issuance of local policies. Ensuring compliance with the instructions received from foreign Service Specialist and in accordance with internal and external guidelines, stipulated time frames and quality thresholds.</li>
<li>Manage and resolve issues that arise during the insurance period that are related to local coverage requirements, policy issuance, premium payment, claims flow and program reporting by collaborating with network partners and Zurich stakeholders.</li></ul></div></div><div></div><div><div><div><b><br>
Job Qualifications</b></div></div><div></div><div><br>
<div>
To be successful in this role, you will need:</div><br>
<div></div>
<ul>
<li>Bachelor&rsquo;s Degree and 2 or more years of experience in the Underwriting area.</li>
<li>Good knowledge of the insurance industry and the local/regional legal and regulatory environment.</li>
<li>Excellent operational knowledge of underwriting philosophy, techniques, national/local filing regulations and guidelines.</li>
<li>Strong negotiation, intercultural relationship-building, active listening and need analysis skills.</li>
<li>Must have verbal and written communication fluency in English, French and Arabic.</li>
<li>Bahraini Nationals are preferred.</li></ul></div></div></div><div></div><div><b><br>
Why Zurich</b></div><br>
<div></div>
<div>
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?</div><br>
<div></div>
<div>
We are an equal opportunity employer who knows that each employee is unique - that&rsquo;s what makes our team so great!</div><div><br>
Join us as we constantly explore new ways to protect our customers and the planet.</div><br>
<ul>
<li>Location(s): BH - Manama</li>
<li>Remote working: No</li>
<li>Schedule: Full Time</li>
<li>Recruiter name: Leigh Jeremy Jaye Santander</li>
<li>Closing Date: October 6, 2025</li></ul></div><div></div>

jumami

<p>Customer Service Responsibilities list:</p><p>Manage large amounts of incoming phone calls</p><p>Generate sales leads</p><p>Identify and assess customers&rsquo; needs to achieve satisfaction</p><p>Build sustainable relationships and trust with customer accounts through open and interactive communication</p><p>Provide accurate, valid and complete information by using the right methods/tools</p><p>Meet personal/customer service team sales targets and call handling quotas</p><p>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</p><p>Keep records of customer interactions, process customer accounts and file documents</p><p>Follow communication procedures, guidelines and policies</p><p>Requirements and skills</p><p>Proven customer support experience or experience as a Client Service Representative</p><p>Track record of over-achieving quota</p><p>Strong phone contact handling skills and active listening</p><p>Familiarity with CRM systems and practices</p><p>Customer orientation and ability to adapt/respond to different types of characters</p><p>Excellent communication and presentation skills</p><p>Ability to multi-task, prioritize, and manage time effectively</p><p>High school diploma</p><p>Job Type: Full-time</p><p>Pay: BD2,000.000 - BD2,500.000 per month</p><p>Application Question(s):</p><ul><li>ARE YOU READY TO RELOCATE  AND WORK  IN BAHRAIN?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>total work: 2 years (Required)</li><li>Customer service: 1 year (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li><li>Bangla (Required)</li></ul>

CUSTOMER SERVICE (BANGLA SPEAKING)

<div>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 Zurich Middle East is part of Zurich Insurance Group, one of the world&rsquo;s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.
 <br/>
 <br/>
 Reporting to Team Manager &ndash; Surrender Servicing, as Customer Service Officer you are expected to develop and deliver customer-specific, value-added services for existing and new customers in line with Zurich values.
 <br/>
 <br/>
 Job Accountabilities
 <br/>
 <br/>
 As Customer Service Officer, your role will involve:
 <br/>
 <br/>
 <ul>
  <li>
   Collaborates with teams across the organization and serves as an advocate for our customers&rsquo; service needs, coordinating with the appropriate business partner.
  </li>
  <li>
   Undertake thorough AML reviews in line with regulatory guidelines.
  </li>
  <li>
   Communicate timely updates to customers and advisors on pending requests, aiming to provide E2E closures.
  </li>
  <li>
   The role requires an individual to comprehend and articulate a query or complaint raised by the customer and be able to provide an effective and accurate response/resolution to it.
  </li>
  <li>
   The individual is expected to take ownership and responsibility for personal performance targets.
  </li>
  <li>
   Role requires an individual to reflect on their performance and learn from their mistakes, seeing these as opportunities to improve on one&rsquo;s performance in the future.
  </li>
  <li>
   The individual should be flexible in meeting the dynamic nature of work.
  </li>
  <li>
   To provide customer service to both internal and external customers.
  </li>
  <li>
   Process requests of Policyholders and Financial Advisors as prescribed in the Business Process Manuals and within agreed timelines.
  </li>
  <li>
   Drive a culture of quality and accuracy through cases worked on within the stipulated frameworks.
  </li>
  <li>
   Escalate any problem or risks to the Team Manager in the first instance and report breaches as per the prescribed Framework.
  </li>
  <li>
   Be open to continuous learning and act as a facilitator during cross training and get cross skilled in other transaction types, once such opportunities are presented.
  </li>
  <li>
   Maintain and implement personal development plans in partnership with the immediate manager.
  </li>
  <li>
   The individual should highlight any instances or give an indication where it appears that the customer may not be treated fairly.
  </li>
  <li>
   Identify, recommend, and facilitate the implementation of process improvement initiatives / ideas to improve efficiency.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Qualifications
  <br/>
  <br/>
 </strong>
 To be successful in this role, you will need:
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor&rsquo;s degree preferred (or equivalent), and prior experience in a related field.
  </li>
  <li>
   Prior experience working within life insurance industry.
  </li>
  <li>
   Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred.
  </li>
  <li>
   Previous experience working within an international and diverse cultural organization would be beneficial.
   <br/>
   <br/>
  </li>
 </ul>
 Skills:
 <br/>
 <br/>
 <ul>
  <li>
   Analytical and problem-solving mindset.
  </li>
  <li>
   Accuracy and Attention to details.
  </li>
  <li>
   Intermediate knowledge of Microsoft office packages&ndash; Word, Excel, and PowerPoint.
  </li>
  <li>
   Excellent negotiation and communication skills both written and verbal in English.
  </li>
  <li>
   Digital Literacy.
  </li>
  <li>
   KYC knowledge.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  You are the heart &amp; soul of Zurich!
  <br/>
  <br/>
 </strong>
 At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
 <br/>
 <br/>
 We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.
 <br/>
 <br/>
 Let&rsquo;s continue to grow together!
 <br/>
 <br/>
 <ul>
  <li>
   Location(s): BH - Manama
  </li>
  <li>
   Remote working: No
  </li>
  <li>
   Schedule: Full Time
  </li>
  <li>
   Recruiter name: Taniya Baby
  </li>
  <li>
   Closing Date: 25 September 2025
   <br/>
  </li>
 </ul>
</div>


Customer Service Officer (Bahraini Nationals only)

Trace Systems Inc.

<div>
 <strong>
  Job Overview
  <br/>
  <br/>
 </strong>
 <strong>
  Job Title:
 </strong>
 IT Specialist
 <br/>
 <br/>
 <strong>
  Job Location:
 </strong>
 Manama, Bahrain
 <br/>
 <br/>
 <strong>
  Job Responsibilities
  <br/>
  <br/>
 </strong>
 Trace Systems is actively recruiting for a cleared IT Specialist to join our team supporting the Outside Continental United States (OCONUS) Navy Enterprise Network (ONE-Net) in Manama, Bahrain. ONE-Net provides equivalent secure end-to-end IT services to nearly 30,000 hardware devices and 45,000+ users across 82 locations within three OCONUS regions based out of Manama, Bahrain; Yokosuka, Japan; and Naples, Italy.
 <br/>
 <br/>
 <strong>
  Primary Responsibilities Include
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide direct Tier II customer support and resolution for various hardware and software issues.
  </li>
  <li>
   Perform routine Microsoft Active Directory and Microsoft Exchange Server system administrative functions to include account creations and modifications, Access Control List (ACL) modification, management of distribution and mail enabled security groups, shared mailbox permissions and mail management functions.
  </li>
  <li>
   Provide first line response and corrective actions to server anomalies
  </li>
  <li>
   Assist with the deployment of applicable Windows Server and Windows Desktop software utilizing Microsoft System Center Configuration Manager.
  </li>
  <li>
   Monitor and maintain security and integrity standards and controls.
  </li>
  <li>
   Perform and document applicable Defense Information Server Agency (DISA) Security Technical Implementation Guide (STIG) check and findings.
  </li>
  <li>
   Candidate will perform backup, file restoration and disaster recovery system utilizing COMMVAULT backup software.
  </li>
  <li>
   Utilize BMC Remedy IT Service Management software for incident management and documenting customer change requests.
  </li>
  <li>
   Assist with creation and content management of applicable standard operating procedures and supporting documentation
  </li>
  <li>
   Plan and Assist in the evaluation, testing and recommendation of hardware, software, and network configurations based on customer need.
  </li>
  <li>
   May be required to support after normal working hours systems outages and technical refreshes as required.
  </li>
  <li>
   Standard 40 hour work week, Sunday-Thursday
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Active, in-scope US Government issued Secret clearance.
  </li>
  <li>
   Due to the nature of the work and contract requirements, US Citizenship is required.
  </li>
  <li>
   Minimum of 4 years experience required.
  </li>
  <li>
   Must possess, an OEM network support certificiation. Eg; Microsoft Endpoint administrator-Associate-MEAA Cert (can obtain a 90 day waiver to obtain).
  </li>
  <li>
   Windows Server or Microsoft Exchange Server experience.
  </li>
  <li>
   Systems administrator experience.
  </li>
  <li>
   Fundamental IP/Networking skills.
  </li>
  <li>
   Current DoD 8570 IAT Level II certification is required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desired Qualification
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Virtual Server/VSphere Web Client experience
  </li>
  <li>
   IA Patching/SCM backup experience
  </li>
  <li>
   DISA STIG Implementation
  </li>
  <li>
   Experience rolling Mobile Devices into the Cloud
  </li>
  <li>
   Comm Vault/SCCM Experience
  </li>
  <li>
   Azure Systems Administration
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school Diploma or General Equivalency Diploma (GED)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Trace Systems
  <br/>
  <br/>
 </strong>
 Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.
 <br/>
 <br/>
 <strong>
  To Apply:
 </strong>
 We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text &lsquo;tracejobs&rsquo; to 97211 or apply directly through our website at: www.tracesystems.com. #jointracesystems
 <br/>
 <br/>
 Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.
</div>


IT Specialist

Valour

<p><b>Position Summary</b></p><p>We are seeking a results-driven <b>E-Commerce &amp; Marketing Specialist</b> to oversee online sales platforms, develop digital marketing campaigns, and optimize customer acquisition and retention. This role combines expertise in e-commerce operations with creative marketing execution to drive brand visibility, increase conversion rates, and maximize revenue growth.</p><p><b>Key ResponsibilitiesE-Commerce Management</b></p><ul><li>Manage and optimize the online store (Shopify or equivalent), including product listings, collections, pricing, and promotions.</li><li>Ensure smooth operations of the customer journey from browsing to checkout.</li><li>Track and analyze sales performance, conversion rates, AOV (average order value), and CLTV (customer lifetime value).</li><li>Oversee order fulfillment, inventory synchronization, and coordination with logistics.</li><li>Implement SEO best practices for product descriptions and site content.</li></ul><p><b>Digital Marketing</b></p><ul><li>Plan, execute, and optimize paid advertising campaigns (Google Ads, Meta, TikTok, etc.).</li><li>Manage email marketing flows (welcome series, abandoned cart, win-back, loyalty).</li><li>Develop and implement social media campaigns aligned with brand storytelling.</li><li>Work with influencers, affiliates, and partnerships to expand reach.</li><li>Create monthly marketing calendars and promotional strategies.</li><li>Monitor and report on campaign performance, providing actionable insights.</li></ul><p><b>Brand Growth &amp; Customer Engagement</b></p><ul><li>Support creative content development for campaigns, product launches, and events.</li><li>Manage customer engagement initiatives (reviews, loyalty programs, referral programs).</li><li>Conduct market research and competitor benchmarking to inform strategies.</li><li>Collaborate cross-functionally with design, product, and operations teams.</li></ul><p><b>Qualifications &amp; Skills</b></p><ul><li>Bachelor&rsquo;s degree in Marketing, Business, E-Commerce, or related field.</li><li>3+ years of proven experience in e-commerce and digital marketing.</li><li>Strong knowledge of Shopify (or other e-commerce platforms).</li><li>Proficiency in Google Analytics, Klaviyo (or similar), and ad platforms.</li><li>Experience with SEO, SEM, and social media advertising.</li><li>Data-driven mindset with strong analytical and reporting skills.</li><li>Creative eye for branding, campaigns, and customer engagement.</li><li>Excellent communication skills in English (Arabic is a plus).</li></ul><p><b>Core Competencies</b></p><ul><li><b>Strategic Thinking</b> &ndash; balances long-term growth with short-term sales targets.</li><li><b>Analytical Skills</b> &ndash; interprets data to drive decision-making.</li><li><b>Creativity</b> &ndash; develops engaging campaigns and innovative growth tactics.</li><li><b>Customer Focus</b> &ndash; ensures seamless shopping experiences.</li><li><b>Execution Excellence</b> &ndash; delivers projects on time with measurable results.</li></ul><p>Job Type: Full-time</p><p>Pay: BD600.000 - BD700.000 per month</p>

E-Commerce & Marketing Specialit

Explore 505+ Customer support specialist in Manama this October. Find roles across top companies and apply now to boost your career.

505 customer support specialist jobs IN Manama

International Customer Service Specialist

International Customer Service Specialist

International Customer Service Specialist

CUSTOMER SERVICE (BANGLA SPEAKING)

Customer Service Officer (Bahraini Nationals only)

IT Specialist

E-Commerce & Marketing Specialit