customer sales representative

business development & sales support specialist Jobs in Rawalpindi

chat support representative (female) Jobs in Rawalpindi

chat support representative (female)

csr (customer sales representative) Jobs in Rawalpindi

csr (customer sales representative)

csr (customer service representatives) Jobs in Rawalpindi

csr (customer service representatives)

customer support specialist

Meds IT Nexus

Meds Nexus are looking for a Bilingual Senior. P.H.D Specialist - Who is proficient in Spanish communication skills for our patient help desk department. It's a salary-based role.Responsibilities: Answering inbound patient calls and scheduling appointments. Adding new patients to the system if it does not exist already. Coordinating with doctor&rsquo;s offices in the US regarding office hours, appointments and location changes, etc. Gathering details of patient queries for any results and medications and relaying info to the doctor&rsquo;s office. Handle other duties as needed. Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution. Identify client needs, and respond in a professional, efficient, and courteous manner. Solve queries from patients regarding their medical issues Handling Front Desk (USA) 2 to 3 years of hands-on experience in customer support and any call center experience.Requirements: Minimum bachelor in any domain with excellent English and Spanish communication skills (preferably North American accent) Experience in MS Office (Word, Excel, PP) Knowledge of the US Healthcare industry, 2 to 3 years of hands-on experience in customer support Available to work during US working hours If you are interested in this exciting opportunity and meet the requirements above, please send your resume and a cover letter to hr@medsnexus.com by 30th April 2023. We will be conducting interviews on a rolling basis and aim to decide within a week.Job Rewards and Benefits<ul><li>Paid Leaves</li><li>Lucrative Monthly Bonuses (TBD)</li><li>HR Bonus</li><li>Inflation Bonus</li><li>Promotion</li><li>Increments</li><li>Medical (TBD)</li><li>Employee Equity Funds Program (EEFP)</li><li>Saturday and Sunday Off</li><li>Transportation allowances only for female staff</li><li>Complementary Food (Dinner) &amp; Tea/Green Tea (Two times)</li></ul>Office # 1, 5th Floor, Gold Mark Plaza, Asghar Mall Rd, Asghar Mall Scheme, Rawalpindi, Punjab 46000Special Note: This job is not for fresh candidates.Job Timing: 05:30 PM To 02:30 AMJob Types: Full-time, ContractContract length: 36 monthsAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Bilingual Senior. P.H.D Specialist (Spanish): 2 years (Preferred)</li></ul>Language:<ul><li>Spanish (Preferred)</li></ul>Work Location: In personJob Type: Full-timeWork Location: In person

Billing Senior PHD Specialist

CloudRCM Solutions

We are seeking a proactive and detail-oriented CSR to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with clients in USA through effective communication, ensuring customer satisfaction, and resolving inquiries or issues promptly. A strong command of professional email communication, active listening, and problem-solving are essential for success in this role.Key Responsibilities:Serve as the primary point of contact for assigned clients, ensuring their needs and expectations are consistently met.Draft clear, professional, and empathetic email communications to respond to client inquiries and issues.Manage and monitor client correspondence through email, phone, and other communication channels.Handle client concerns and complaints with a solutions-oriented approach and escalate complex issues when necessary.Maintain up-to-date records of client interactions in the CRM system.Collaborate with internal teams (Sales, Operations, Billing, etc.) to deliver seamless service to clients.Provide timely updates and follow-ups to ensure client satisfaction.Identify opportunities to improve client experience and support retention initiatives.Assist in onboarding new clients and guiding them through initial processes.Qualifications:Proven experience in client services, customer support, or account management (1&ndash;3 years preferred).Exceptional written and verbal communication skills, with a strong focus on email etiquette and tone.Proficiency with CRM tools, email platforms, and productivity software (e.g., Outlook, Gmail, Microsoft Office, or Google Workspace).Strong problem-solving abilities with a client-first mindset.Detail-oriented and highly organized with the ability to manage multiple client accounts.Ability to stay calm under pressure and handle sensitive situations with professionalism.Bachelor&rsquo;s degree in Communications, Business, Marketing, or a related field is a plus.Preferred Skills:Experience working in healthcare/finance/technology industries.Knowledge of basic customer success metrics and reporting.Ability to work independently and in a team-oriented environment.Job Type: Full-timeWork Location: In person

Alpha Beta Partners Ltd (UK based company)

Introduction to CompanyEstablished in 1989, Metropolitan Warehouse &amp; Delivery (MWD) is a leading provider of premier White Glove furniture delivery services in the USA. With operations in 44 cities across the USA and a dedicated team of over 1,200 professionals, MWD specializes in ECommerce furniture delivery, warehousing, and comprehensive white-glove delivery solutions.Job Specifications<ul><li>Time: 5:00 PM - 2:00 AM</li><li>Location: Plaza 145, Civic Center, Phase IV, Bharia Town, Rawalpindi</li><li>Job Type: Onsite - Full Time</li><li>Education: Bachelor&rsquo;s any field (Under Bachelor's CVS won&rsquo;t be entertained)</li><li>Experience: 2+ Year in US Sales/Support Customer Services</li><li>Skill Set: CRM. American Accent English</li></ul>Job Description<ul><li>Exceptional and clear communication skills in English are essential.</li><li>At least 2 or more years of experience working with US clients in a direct role.</li><li>Provide outstanding customer support: Respond promptly and professionally to customer inquiries and issues via phone and email ensuring a positive and satisfactory resolution.</li><li>Has good analytical and problem-solving skills to deal with difficult customers at times.</li><li>Maintain accurate records: Document customer interactions, issues and resolutions accurately in order to communicate within cross functional teams of the organization.</li><li>Manage and prioritize multiple concerns simultaneously.</li><li>Strong grip on MS Excel and other customer support tools.</li><li>Collaborating with account management team to resolve issues in timely manner.</li></ul>Employee Benefits<ul><li>Market Competetive Salaries</li><li>Promotions &amp; Yearly increments (Based on Performance)</li><li>EOBI &amp; Gratuity</li><li>2 Yearly Bonuses</li><li>Medical Insurance (Employee, Spouce &amp; Children)</li><li>Life Insurance</li><li>Employee Health Care Program (Gym, Kitchen/Mess Services, Inhouse doctor)</li><li>Employee Social Activity Program (Tours, Office Celebrations, Team collaboration</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Inbound Support: 1 year (Preferred)</li></ul>Language:<ul><li>Professional English (Preferred)</li></ul>Work Location: In person

Customer Support Representative

Three Percent Pakistan

Job description:We are hiring with minimum 3 months experienceAIRBAND COMMUNICATIONDate posted: Feb 27 Friday 2025Pay: Rs50,000.00 - Rs120,000.00 per monthJob description:Job Position: Verifier#Location: Rawalpindi#Duty Time: Night Shift#Working Hours: 6:00PM 4:00AM#Working Days: 5<ul><li>Handle Outbound calls with US customers, addressing inquiries, checking Eligibility Criteria, and providing product/service support.</li><li>Deliver exceptional customer service with a professional, empathetic, and solution-oriented approach.</li><li>Maintain accurate records of customer interactions and follow up as needed in systems. Adhere to company policies, compliance standards, and call center performance metrics..</li></ul>Contact DetailsLocation:Address:AMS, 1st Floor, Maryam hall near Shamshabad metro stop Rawalpindi.Mobile + WhatsApp: 0340 5009002 call from 8pm to 11 pm only.Email: airbandcommunication@gmail.comJob Type: Full-timeWork Location: In personApplication Deadline: 13/03/2026Must be Experienced in Call CenterBenefits: Fix Basic Salary, Incentives, Daily and monthly Bonuses!Work Location: In personPay: Rs35,000.00 - Rs100,000.00 per hourWork Location: In person

Self Verifier

Max Solutions

We are seeking a Chat Support Representative to provide timely, accurate, and professional customer assistance via live chat and messaging platforms. The role focuses on resolving customer inquiries efficiently while maintaining high service standards. This is a remote position, but discipline, reliability, and strong communication skills are non-negotiable.Key Responsibilities<ul><li>Respond to customer inquiries via live chat in a professional and timely manner</li><li>Resolve product, service, billing, and account-related issues</li><li>Provide clear, accurate information while following company policies</li><li>Escalate complex issues to the appropriate team when required</li><li>Maintain detailed and accurate chat records</li><li>Meet response time, resolution, and customer satisfaction targets</li><li>Work scheduled shifts and maintain consistent availability</li></ul>Required Skills &amp; Qualifications<ul><li>Excellent written English communication skills</li><li>Strong problem-solving and multitasking ability</li><li>Basic computer skills and familiarity with chat tools or CRM systems</li><li>Ability to work independently in a remote environment</li><li>Reliable internet connection and quiet workspace</li><li>Customer-focused mindset with attention to detail</li></ul>Preferred Qualifications<ul><li>Prior experience in chat or customer support</li><li>Experience with remote work environments</li><li>Familiarity with customer service KPIs</li></ul>Work Schedule<ul><li>Flexible shifts available</li></ul>Compensation &amp; Benefits<ul><li>Competitive hourly pay or salary (based on experience)</li><li>Remote work flexibility</li><li>Training and growth opportunities</li><li>Performance-based incentives (where applicable)</li></ul>Job Types: Full-time, FresherPay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Chat Support Representative (Female)

Strive BPO LLP

Position: Customer Sales Representative (CSR)/Sales verifier Location: 3rd Floor, Above Bank Alfalah, Saidpur Road, Block E, Asghar Mall Scheme, RawalpindiInterview Timings: 6:00 PM &ndash; 11:00 PM (Monday to Friday) Contact: +92 3320070580 (WhatsApp your resume)Timings: USA(7pm-4:40am) | Onsite RoleJob Description: We&rsquo;re hiring a proactive and confident Customer Sales Representative to handle client interactions, resolve inquiries, and ensure a seamless customer experience. The ideal candidate will have strong communication skills, a positive attitude, and the ability to multitask in a fast-paced environment.Key Responsibilities:<ul><li>Conduct verification calls to confirm customer details.</li><li>Ensure accuracy of data collected by sales or support agents.</li><li>Maintain call logs and records in CRM systems.</li><li>Collaborate with team leads to resolve discrepancies.</li><li>Adhere to call scripts and quality standards.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (preferred).</li><li>Excellent English communication and interpersonal skills.</li><li>Prior experience in a customer service or call center role is a plus.</li></ul>Experience:<ul><li>ACA/MEDICARE Fronting: 6 Month (Required)</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Sales Executive

MeshSquare

We are looking for a tech-fluent Customer Service Representative who understands that in 2026, speed is a baseline, but empathy is the differentiator. As the face of our brand, you will move beyond script-reading to become a proactive problem solver. You will leverage AI-driven insights to provide &quot;Optichannel&quot; support&mdash;ensuring a seamless, personalized journey for our customers across every platform they use.Key Responsibilities<ul><li>Proactive Resolution: Use predictive analytics to identify potential customer issues before they escalate (e.g., detecting shipping delays and reaching out first).</li><li>Human-AI Collaboration: Act as the &quot;Human-in-the-Loop,&quot; taking over complex, high-emotion queries transitioned from our Agentic AI bots.</li><li>Contextual Personalization: Utilize real-time sentiment analysis and historical data to tailor every interaction, ensuring customers never have to repeat their history.</li><li>Revenue Advocacy: Identify &quot;moments of truth&quot; during interactions to recommend relevant upgrades or services (upselling/cross-selling) that add genuine value.</li><li>Voice of Customer (VoC) Reporting: Translate daily customer friction points into actionable data for our Product and Marketing teams.</li></ul>Required Tools &amp; Technical StackTo qualify for this position, candidates must demonstrate proficiency or a high &quot;learnability&quot; index for the following 2026 industry standards:CategoryEssential ToolsOmnichannel CRMZendesk AI, Salesforce Service Cloud, or HubSpot Service HubAI Support ToolsIntercom Fin, Glean (knowledge search), or ForethoughtSentiment AnalysisClarabridge, MonkeyLearn, or Qualtrics XMCommunicationSlack, Microsoft Teams, and Cloud Telephony (e.g., Aircall or RingCentral)Co-pilot SystemsExperience with ChatGPT-5/Claude 4 for real-time draft generation and summarizationCore Competencies<ul><li>Digital Literacy: Ability to pivot between multiple software platforms while maintaining a high &quot;First Contact Resolution&quot; (FCR) rate.</li><li>Emotional Intelligence (EQ): High-level de-escalation skills for sensitive or complex cases that require a human touch.</li><li>Data Fluency: Comfortable reading customer health scores and translating them into personalized service strategies.</li><li>Optichannel Agility: Mastery of switching tone and style across voice, video, chat, and social media platforms (Threads, WhatsApp, Bluesky).</li></ul>Qualifications<ul><li>Experience: 1&ndash;3 years in a high-volume customer-facing role (SaaS, FinTech, or E-commerce preferred).</li><li>Education: High School Diploma required; Bachelor&rsquo;s degree or relevant CX certifications (e.g., CCXP) is a significant advantage.</li><li>Stats to Beat: We look for candidates who have consistently maintained a CSAT (Customer Satisfaction) score of 90%+ and an average Resolution Time 15% faster than the industry average.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Experience (CX) Specialist / CSR

Explore 221+ Customer support specialist in Rawalpindi this March. Find roles across top companies and apply now to boost your career.