customer service representative

client service executive Jobs in Rawalpindi

client service executive

client support representative (english fluent) Jobs in Rawalpindi

csr (customer service representatives) Jobs in Rawalpindi

csr (customer service representatives)

customer sale representative Jobs in Rawalpindi

customer sale representative

customer support specialist

Vizteck Solutions

Job Description:We are looking for an Inbound Sales Executive with at-least 1 year for a UK based campaignResponsibilities:<ul><li>Handle inbound Customer Calls.</li><li>Customer Service</li><li>Closing Customers.</li><li>Maintaining relationship with B2B customers.</li><li>Resolve Customer Issues and Complaints.</li><li>Must be able to communicate with customers via phone, email, and chat.</li><li>Maintain Data in companies internal CRM, hubspot and Excel Sheets</li></ul>Requirements:<ul><li>UK experience is preferable.</li><li>Customer Service Experience is required</li><li>Minimum Bachelors Degree (16 year of education)</li><li>Excellent English Written and verbal communication</li><li>Tech-savvy with the idea to use software systems/CRMs</li><li>Able to work in UK business timings</li></ul>What we offer:<ul><li>Market Competitive Salary</li><li>Medical Coverage</li><li>Comprehensive Bonus Structure</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs110,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Sales: 1 year (Preferred)</li></ul>Work Location: In person

Sales & Customer Support Specialist

Vantage Soft Private Limited

We are seeking a highly professional and experienced Customer Support Representative for inbound and outbound calls. The ideal candidate will be fluent in English, possess a clear British accent, and demonstrate exceptional communication and customer service skills. This role requires a proactive, punctual, and detail-oriented individual who can effectively handle client interactions in a fast-paced environment.Key Responsibilities:<ul><li>Handle inbound and outbound calls with professionalism and accuracy</li><li>Maintain a high level of customer satisfaction through effective communication</li><li>Ensure timely and accurate documentation of customer interactions</li><li>Adhere to company protocols and quality standards</li><li>Collaborate with the team to continuously improve service delivery</li></ul>Qualifications &amp; Requirements:<ul><li>Minimum Education: Bachelor&rsquo;s Degree</li><li>Experience: 1.5 to 2 years in a similar role</li><li>Language Proficiency: Fluent English with a British accent</li><li>Excellent written and verbal communication skills</li><li>Strong interpersonal skills and professional demeanor</li><li>High level of punctuality and commitment</li></ul>Working Hours:Monday to Friday &ndash; 12:30 PM to 9:30 PM (PKT)LocationOffice 509&ndash;511, NASTP, Old Airport Rd, Chaklala Cantt., RawalpindiWe offer a dynamic work environment with the opportunity to work on international projects and grow professionally. If you meet the above criteria and are committed to delivering exceptional customer service, we look forward to receiving your application.Job Type: Full-timePay: Up to Rs65,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>call centre: 2 years (Preferred)</li></ul>Language:<ul><li>Fluent English (British Accent) (Preferred)</li></ul>Location:<ul><li>Rawalpindi (Preferred)</li></ul>Work Location: In person

Client Support Representative (English Fluent)

Skyline Technologies

Working Hours &amp; Compensation:<ul><li>Flexible working hours (depending on time zone and support needs)</li><li>Travel and Meal Benefits Provided.</li></ul>Performance bonuses for maintaining high customer satisfaction scores or reducing negative feedbackJob Summary:We are seeking a dedicated and proactive Amazon CRM Virtual Assistant to manage and improve customer relationships, enhance customer satisfaction, and support post-sale engagement through Amazon and related CRM tools. The ideal candidate will have strong experience with Amazon Seller Central, excellent customer service skills, and familiarity with CRM strategies to help build brand loyalty and drive positive customer reviews.Key Responsibilities: Customer Relationship Management<ul><li>Respond to customer inquiries, messages, and complaints on Amazon promptly and professionally</li><li>Resolve order issues, returns, refunds, and negative feedback efficiently</li><li>Ensure customer satisfaction through personalized follow-ups and problem resolution</li></ul>Review &amp; Feedback Management<ul><li>Monitor customer feedback and product reviews daily</li><li>Implement strategies to improve positive reviews and handle negative reviews appropriately (within Amazon&rsquo;s TOS)</li><li>Coordinate follow-up emails and review requests (using tools like FeedbackWhiz, Jungle Scout, or manually)</li></ul>Customer Data Management<ul><li>Maintain accurate customer records and order history using CRM tools or spreadsheets</li><li>Segment customer data for targeted communication and retention efforts</li><li>Track metrics such as response times, customer satisfaction rates, and feedback trends</li></ul>Email &amp; Messaging Campaigns<ul><li>Create and manage email follow-up campaigns (where applicable within Amazon&rsquo;s guidelines)</li><li>Use tools like Amazon Buyer-Seller Messaging, FeedbackFive, or Kibly to engage customers post-purchase</li></ul>Insights &amp; Reporting<ul><li>Provide weekly reports on customer issues, feedback trends, and performance</li><li>Analyze common complaints to suggest product or process improvements</li></ul>Loyalty &amp; Retention<ul><li>Help implement customer loyalty strategies (repeat purchase incentives, discounts, thank-you messages, etc.)</li><li>Monitor high-value customers and support relationship-building initiatives</li></ul>Job Types: Full-time, Internship Contract length: 6 monthsPay: Rs50,000.00 - Rs110,000.00 per monthWork Location: In person

E-commerce Virtual Assistant

Metro Shoes Pakistan

Role OverviewYou will manage the complete order lifecycle, including ERP entries, order processing, and customer communication.This role ensures operational accuracy and smooth execution of ecommerce orders.Key Responsibilities Order Processing &amp; ERP Management (Primary)<ul><li>Process daily Shopify orders</li><li>Create and post Sales Orders in ERP</li><li>Generate Transfer Orders for warehouse/store coordination</li><li>Ensure accuracy in product, pricing, and customer data</li><li>Maintain synchronization between Shopify and ERP systems</li><li>Coordinate with logistics for timely fulfillment</li></ul>Customer Support<ul><li>Handle customer queries via WhatsApp, social media, and calls</li><li>Provide updates on orders, deliveries, and products</li><li>Resolve customer concerns professionally</li></ul>Returns &amp; Issue Handling<ul><li>Process returns, exchanges, and refunds in ERP</li><li>Coordinate reverse logistics with courier partners</li><li>Handle delivery issues and complaints</li></ul>Reporting<ul><li>Track daily orders, cancellations, and returns</li><li>Identify recurring issues (RTOs, fake orders, delays)</li><li>Report operational gaps</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree (completed) in Business, Supply Chain, Ecommerce, or a relevant field</li><li>Strong attention to detail and accuracy</li><li>Basic understanding of ERP systems (preferred)</li><li>Good communication skills (Urdu + basic English)</li><li>Ability to manage pressure and multitask</li></ul>Performance Expectations (Read Carefully Before Applying)<ul><li>You must be able to work independently without constant supervision</li><li>You should be comfortable handling work pressure, deadlines, and repetitive tasks</li><li>You are expected to learn quickly and adapt without being told multiple times</li><li>You take ownership of your work&mdash;mistakes should be identified and corrected proactively</li><li>You are execution-focused, not just theory-driven</li></ul>If you are looking for a &ldquo;relaxed learning environment,&rdquo; this role is not for you.Growth Opportunity (Performance-Based Conversion)This internship can lead to a full-time permanent role after 6 months, based strictly on performance.Conversion is not automatic. It depends on:<ul><li>Consistency in task execution and ownership</li><li>Ability to work independently without supervision</li><li>Accuracy and responsibility in assigned work</li><li>Contribution to team performance and problem-solving</li><li>Willingness to learn and improve continuously</li></ul>Pay: Rs20,000.00 - Rs30,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Rawalpindi Satellite Town (Required)</li></ul>Work Location: In person

Ecommerce Operations & Customer Support Intern (ERP + Backend Role)

SOURCE CODE ACADEMIA

Technical Support (Customer Support) &ndash; Student Management DepartmentPosition SummaryWe are seeking a motivated and technically capable Technical Support Executive to manage student inquiries, coordinate with different departments, and ensure smooth daily operations within the Student Management Department. This role serves as the connection between students, academic teams, and internal departments, ensuring all concerns are properly understood, recorded, and resolved efficiently.Key Responsibilities1. Student Support &amp; Query ManagementAddress student inquiries via WhatsApp, email, phone calls, and the LMS/portal.Resolve technical concerns related to logins, course access, assignments, dashboards, and application usage.Guide students step-by-step in resolving basic technical problems.Forward complex issues to the appropriate department when necessary.2. Coordination &amp; Internal CommunicationServe as the communication channel between Student Management, Academic, IT, and Operations teams.Monitor ongoing cases and follow up until resolution.Ensure timely updates are shared with both students and relevant staff.Keep organized records of all resolved and pending matters.3. LMS / Portal / Dashboard AssistanceSupport students in navigating the SourceCode LMS effectively.Work with the IT team to report bugs, suggest improvements, and address performance concerns.Identify recurring portal issues and compile weekly summaries.4. Data Handling &amp; Record ManagementMaintain detailed daily records of student concerns, solutions provided, and follow-ups.Update attendance, enrollment data, performance reports, and system notifications as required.Perform routine checks to ensure data accuracy and updated records.5. Operational AssistanceAssist in onboarding new students, including account setup and orientation support.Help coordinate departmental tasks such as meetings, reminders, and workflow alignment.Support the implementation of new SOPs, system changes, and support procedures.Client Retention: Support initiatives aimed at improving student satisfaction and retention.Quality Assurance: Assist the Quality Assurance team in monitoring service quality and identifying improvement areas.Skills &amp; QualificationsRequiredExcellent communication skills (clear, respectful, and responsive).Basic technical troubleshooting abilities.Strong time management and multitasking skills.Solution-oriented mindset with a proactive approach.Familiarity with LMS or CRM platforms (training will be provided).PreferredPrevious experience in student services, customer support, or coordination roles.Knowledge of online education platforms or academic systems.Basic proficiency in Excel or Google Sheets.What We OfferSupportive Work Culture:Collaborate with dedicated professionals in a positive and team-focused environment. We promote teamwork, mentorship, and shared growth.Competitive Compensation:Attractive salary package with performance-based incentives and industry-standard benefits. Work in a modern on-site office located in Bahria Town Phase 7 with all essential resources.Professional Growth:Opportunities to expand your responsibilities within a fast-growing organization. We value initiative, creativity, and leadership development.Career Advancement:Be part of a rapidly developing company where your efforts make a measurable impact. We encourage continuous learning through workshops, seminars, and development programs.Job DetailsEmployment Type: Full-timeLocation Requirement:Rawalpindi &ndash; Must be able to reliably commute or plan to relocate before starting employment (Required)Education:Bachelor&rsquo;s degree (Required)Languages:English (Required)Urdu (Required)Work Mode:On-site (In person)Salary Range:Rs 60,000 &ndash; Rs 100,000 per month (based on experience) (Shifts timings can be changed based on requirement)For further details, visit:www.sourcecode.academyJob Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs60,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Do you have any experience with online student management?</li><li>How much experience do you have of customer support?</li><li>How much experience do you have with LMS?</li><li>Tell us about your experience with student Onboarding.</li><li>What are few aspects of Customer/Client retention?</li><li>Do you have experience in online management?</li></ul>Work Location: In person

Technical (Customer Support) Support BAHRIA TOWN

Gakhar Telemarketing

Job Vacancy: Customer Service Representative (CSR) &ndash; FE &amp; ACA CampaignsCompany: Gakhar Telemarketing Position: Customer Service Representative Campaigns: FE (Final Expense) &amp; ACA (Affordable Care Act) Job Type: Full-Time (On-Site) Shift: Night ShiftRole SummaryGakhar telemarketing is expanding its team and is seeking skilled, confident, and customer-focused individuals for our FE and ACA campaigns. The selected candidates will handle outbound calls, assist clients with accurate information, and maintain a high standard of customer service.This is an excellent opportunity for individuals looking to build a stable career in the BPO industry within a professional and growth-oriented environment.Key Responsibilities<ul><li>Make outbound calls for FE &amp; ACA campaigns with professionalism.</li><li>Provide accurate information and respond to customer inquiries.</li><li>Maintain performance metrics and call quality standards.</li><li>Update customer records accurately in the system.</li><li>Contribute to campaign performance through consistent results and teamwork.</li></ul>Candidate Requirements<ul><li>Strong English communication skills.</li><li>Prior call center experience is preferred but not mandatory.</li><li>Ability to work the night shift.</li><li>Basic computer skills.</li><li>Professional attitude, punctuality, and willingness to learn.</li></ul>What We Offer<ul><li>Competitive salary with performance-based incentives.</li><li>Supportive and professional work environment.</li><li>Opportunities for career growth and internal promotion.</li><li>Training and development for new team members.</li></ul>Office LocationF-Block, Katariya market Saidpur Road, Satellite Town, RawalpindiContact to ApplyRehma.hr11@gmail.com 03425247647Job Type: Full-timePay: Rs30,000.00 - Rs100,000.00 per monthWork Location: In person

CSR (Customer Service Representatives)

Medico Tech LLC

Job description<ul><li>Make outbound calls to potential customers from provided leads.</li><li>Verify and confirm customer-provided information</li><li>Provide excellent customer service by handling questions or concerns</li><li>Keep clear and accurate records of all verification steps</li><li>Follow company procedures to maintain quality and consistency</li><li>Share your ideas to help improve our process &mdash; your feedback matters!</li></ul>Qualifications:<ul><li>Minimum high school diploma (higher education preferred).</li><li>Previous experience in a call center, sales, or verification is an advantage.</li><li>Strong communication skills with a clear accent.</li><li>Ability to convince customers and maintain professionalism.</li><li>Attention to detail to ensure accurate information.</li></ul>Benefits:<ul><li>Market competetive salary packages</li><li>Exceptional Bonuses</li><li>Good Atmosphere for females</li></ul>Send CV on 03o45173250Job Type: Full-timePay: Rs35,000.00 - Rs100,000.00 per monthAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Comfortable working night shifts</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs35,000.00 - Rs100,000.00 per monthAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Are you able to work in night shift? (Must be Yes)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

New Roles for CSR / Fronter / Closer on MVA Campaign

Explore 206+ Customer support specialist in Rawalpindi this May. Find roles across top companies and apply now to boost your career.