customer support specialist

Vizteck Solutions

Job Description:We are looking for an Inbound Sales Executive with at-least 1 year for a UK based campaignResponsibilities:<ul><li>Handle inbound Customer Calls.</li><li>Customer Service</li><li>Closing Customers.</li><li>Maintaining relationship with B2B customers.</li><li>Resolve Customer Issues and Complaints.</li><li>Must be able to communicate with customers via phone, email, and chat.</li><li>Maintain Data in companies internal CRM, hubspot and Excel Sheets</li></ul>Requirements:<ul><li>UK experience is preferable.</li><li>Customer Service Experience is required</li><li>Minimum Bachelors Degree (16 year of education)</li><li>Excellent English Written and verbal communication</li><li>Tech-savvy with the idea to use software systems/CRMs</li><li>Able to work in UK business timings</li></ul>What we offer:<ul><li>Market Competitive Salary</li><li>Medical Coverage</li><li>Comprehensive Bonus Structure</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs110,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Sales: 1 year (Preferred)</li></ul>Work Location: In person

Sales & Customer Support Specialist

LOCATION: ISLAMABAD - FULL TIME - ON-SITEJob OverviewWe are hiring Customer Support Representatives for our US-based clients. If you have good English communication skills and are confident in handling customers, this is a great opportunity to grow your career.THIS IS NOT A REMOTE ROLE! ONLY CANDIDATES WITH PROVEN CUSTOMER SUPPORT EXPERIENCE AND GOOD ENGLISH ACCENT WILL BE CONSIDEREDKey Responsibilities<ul><li>Handle customer interactions via calls, chats, and emails</li><li>Assist customers with orders, queries, and support</li><li>Provide accurate product/service information</li><li>Maintain a professional and positive attitude</li><li>Upsell products where applicable</li><li>Update customer records in the system</li></ul>Requirements<ul><li>Good English communication skills (American accent is a plus, not mandatory)</li><li>Willing to work night shift (US hours)</li><li>Basic computer knowledge</li><li>Good communication and interpersonal skills</li><li>Ability to handle customers professionally</li></ul>Preferred (Not Mandatory)<ul><li>Call center / CSR / Sales experience</li><li>Experience with international customers</li></ul>Salary &amp; Benefits<ul><li>100,000 PKR - 170,000 PKR (based on expertise and experience)</li><li>Attractive incentives &amp; bonuses</li><li>Growth opportunities</li><li>Friendly work environment</li></ul>LocationRawalpindi / IslamabadJob Type: Full-timePay: Rs100,000.00 - Rs170,000.00 per monthWork Location: In person

Customer Support Representative

Strive BPO LLP

Job Opportunity: Customer Service Representative (CSR) &ndash; FE &amp; ACA CampaignsCompany: Strive BPO Position Title: Customer Service Representative Campaigns: FE (Final Expense) &amp; ACA (Affordable Care Act) Employment Type: Full-Time | On-Site Shift: Night ShiftPosition OverviewStrive BPO is seeking highly motivated and professional Customer Service Representatives to support our FE and ACA campaigns. The ideal candidate will possess excellent communication skills, strong work ethics, and the ability to deliver exceptional customer service in a fast-paced environment.This role involves handling outbound calls, verifying information, assisting clients, and ensuring a positive customer experience while meeting performance targets.Key Responsibilities<ul><li>Conduct outbound calls for FE &amp; ACA campaigns with professionalism.</li><li>Provide accurate information and assist customers with inquiries.</li><li>Maintain call quality standards and meet daily/weekly KPIs.</li><li>Accurately update and record customer information.</li><li>Collaborate with the team to enhance overall campaign performance.</li></ul>Required Qualifications<ul><li>Strong English communication skills (spoken and listening).</li><li>Prior call center experience is preferred but not mandatory.</li><li>Availability for night shift operations.</li><li>Basic computer literacy.</li><li>Positive attitude, professionalism, and dedication to performance.</li></ul>What We Offer<ul><li>Competitive salary package with attractive bonuses.</li><li>Professional, growth-oriented, and supportive work environment.</li><li>Opportunities for career advancement.</li><li>Comprehensive training for new hires.</li></ul>Office LocationE-Block, Asghar Mall Chowk, Above Bank Alfalah, Saidpur Road, Satellite Town, RawalpindiContact for ApplicationRehma Gull 0332-0070580Job Type: Full-timePay: Rs30,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Service Representative (CSR)

MeshSquare

Company Introduction &ndash; Mesh SqMesh Sq is a dynamic digital agency driving business growth through innovative SaaS solutions. We help organizations optimize processes, automate workflows, and build strong digital identities. Our approach combines creativity, technology, and measurable results to deliver real impact. Join us as we lead digital transformation and create scalable success for businesses worldwide.Job Description &ndash; Sales ExecutiveAttempting to redefine customer experience in the digital era, we are looking for a tech-fluent Customer Service Representative who understands that while speed is essential, empathy is what truly sets a brand apart.As the face of Mesh Sq, you will go beyond traditional script-based support and act as a proactive problem solver. Leveraging AI-driven insights and modern SaaS tools, you will deliver seamless, personalized, and &ldquo;Opti-channel&rdquo; support ensuring a consistent and engaging customer journey across all digital platforms.You will play a key role in building meaningful customer relationships, enhancing satisfaction, and contributing to the continuous improvement of our digital service experience.Why join us?Reward performance beyond limits: Base salary of PKR 90,000 &ndash; 120,000 with commission potential of up to 2x your base salary (up to 50%) for 3-4 years of experienceYour career Path: Clear growth path &mdash; Sales Executive &rarr; Team Lead &rarr; ManagerInvest in your future: Continuous learning and professional development opportunitiesA great workplace: Friendly, collaborative, and high-energy environment.Job Type: Full-timePay: Rs70,000.00 - Rs120,000.00 per monthWork Location: In person

Sales Executive

Max Solutions

We are seeking a Chat Support Representative to provide timely, accurate, and professional customer assistance via live chat and messaging platforms. The role focuses on resolving customer inquiries efficiently while maintaining high service standards. This is a remote position, but discipline, reliability, and strong communication skills are non-negotiable.Key Responsibilities<ul><li>Respond to customer inquiries via live chat in a professional and timely manner</li><li>Resolve product, service, billing, and account-related issues</li><li>Provide clear, accurate information while following company policies</li><li>Escalate complex issues to the appropriate team when required</li><li>Maintain detailed and accurate chat records</li><li>Meet response time, resolution, and customer satisfaction targets</li><li>Work scheduled shifts and maintain consistent availability</li></ul>Required Skills &amp; Qualifications<ul><li>Excellent written English communication skills</li><li>Strong problem-solving and multitasking ability</li><li>Basic computer skills and familiarity with chat tools or CRM systems</li><li>Ability to work independently in a remote environment</li><li>Reliable internet connection and quiet workspace</li><li>Customer-focused mindset with attention to detail</li></ul>Preferred Qualifications<ul><li>Prior experience in chat or customer support</li><li>Experience with remote work environments</li><li>Familiarity with customer service KPIs</li></ul>Work Schedule<ul><li>Flexible shifts available</li></ul>Compensation &amp; Benefits<ul><li>Competitive hourly pay or salary (based on experience)</li><li>Remote work flexibility</li><li>Training and growth opportunities</li><li>Performance-based incentives (where applicable)</li></ul>Job Types: Full-time, FresherPay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Chat Support Representative (Female)

Cloud Rexpo Pvt. Ltd.

Job Title: Customer Support Executive &ndash; AI Tools, Automation &amp; Lang Chain Location: Bahria Phase 7 Job Type: Full-Time Working Hours: Rotational Shifts (24/7 Support)Job OverviewWe are hiring Customer Support Executives with strong hands-on experience in AI tools, automation workflows, and Lang Chain-based implementations. The ideal candidate will support users of our AI-driven platforms, troubleshoot AI-related issues, and ensure smooth adoption of AI solutions. This role requires practical exposure to AI workflows and the ability to guide customers through real-world AI use cases.Key Responsibilities<ul><li>Provide 24/7 customer support via chat, email, and phone (rotational shifts).</li><li>Resolve customer queries related to AI tools, Lang Chain workflows, automation setups, and product features.</li><li>Assist users in configuring prompts, chains, agents, memory, and integrations.</li><li>Troubleshoot AI model responses, LangChain pipelines, API issues, and system behavior.</li><li>Document all support interactions and maintain structured support logs.</li><li>Collaborate with product and technical teams to enhance AI usability and performance.</li><li>Identify recurring issues and recommend data-driven improvements.</li><li>Maintain clear, professional, and supportive communication with users.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Computer Science, Data Science, Business, or a related field.</li><li>Practical working knowledge of AI tools (e.g., ChatGPT, AI builders, automation tools).</li><li>Working knowledge of Lang Chain, including chains, agents, memory, and tool integrations.</li><li>Prior experience in AI or SaaS customer support is strongly preferred.</li><li>Understanding of prompts, workflows, API calls, and troubleshooting techniques.</li><li>Strong communication, analytical, and problem-solving skills.</li><li>Willingness to work rotational shifts, including nights and weekends.</li><li>Customer-first mindset with the ability to explain technical concepts simply.</li></ul>Preferred Skills<ul><li>Experience with Zapier, Make.com, RPA tools, or AI automation platforms.</li><li>Familiarity with CRM and ticketing tools such as Zendesk, Fresh desk, or Intercom.</li><li>Exposure to LLM orchestration, prompt optimization, and retrieval-based workflows (RAG).</li><li>Multilingual communication skills.</li><li>Ability to test, evaluate, and improve AI and Lang Chain-driven responses.</li></ul>What We Offer<ul><li>Hands-on experience with advanced AI and Lang Chain-based systems.</li><li>Collaborative and innovation-driven work environment.</li><li>Career growth in the AI, automation, and LLM ecosystem.</li><li>Competitive compensation based on experience.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Are you comfortable travelling to Bahria Phase 7?</li><li>Do you Have experience in AI Tools,Automation and Lang chain?</li><li>Do you have Excellent English communication skills?</li></ul>Work Location: In person

Technical Customer Support (AI)

Metro Shoes Pakistan

Role OverviewYou will manage the complete order lifecycle, including ERP entries, order processing, and customer communication.This role ensures operational accuracy and smooth execution of ecommerce orders.Key Responsibilities Order Processing &amp; ERP Management (Primary)<ul><li>Process daily Shopify orders</li><li>Create and post Sales Orders in ERP</li><li>Generate Transfer Orders for warehouse/store coordination</li><li>Ensure accuracy in product, pricing, and customer data</li><li>Maintain synchronization between Shopify and ERP systems</li><li>Coordinate with logistics for timely fulfillment</li></ul>Customer Support<ul><li>Handle customer queries via WhatsApp, social media, and calls</li><li>Provide updates on orders, deliveries, and products</li><li>Resolve customer concerns professionally</li></ul>Returns &amp; Issue Handling<ul><li>Process returns, exchanges, and refunds in ERP</li><li>Coordinate reverse logistics with courier partners</li><li>Handle delivery issues and complaints</li></ul>Reporting<ul><li>Track daily orders, cancellations, and returns</li><li>Identify recurring issues (RTOs, fake orders, delays)</li><li>Report operational gaps</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree (completed) in Business, Supply Chain, Ecommerce, or a relevant field</li><li>Strong attention to detail and accuracy</li><li>Basic understanding of ERP systems (preferred)</li><li>Good communication skills (Urdu + basic English)</li><li>Ability to manage pressure and multitask</li></ul>Performance Expectations (Read Carefully Before Applying)<ul><li>You must be able to work independently without constant supervision</li><li>You should be comfortable handling work pressure, deadlines, and repetitive tasks</li><li>You are expected to learn quickly and adapt without being told multiple times</li><li>You take ownership of your work&mdash;mistakes should be identified and corrected proactively</li><li>You are execution-focused, not just theory-driven</li></ul>If you are looking for a &ldquo;relaxed learning environment,&rdquo; this role is not for you.Growth Opportunity (Performance-Based Conversion)This internship can lead to a full-time permanent role after 6 months, based strictly on performance.Conversion is not automatic. It depends on:<ul><li>Consistency in task execution and ownership</li><li>Ability to work independently without supervision</li><li>Accuracy and responsibility in assigned work</li><li>Contribution to team performance and problem-solving</li><li>Willingness to learn and improve continuously</li></ul>Pay: Rs20,000.00 - Rs30,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Rawalpindi Satellite Town (Required)</li></ul>Work Location: In person

Ecommerce Operations & Customer Support Intern (ERP + Backend Role)

Explore 248+ Customer support specialist in Rawalpindi this April. Find roles across top companies and apply now to boost your career.