customer service representative Jobs in Karachi

customer service representative

customer support executive Jobs in Karachi

customer support executive

ac technician

customer support representative Jobs in Karachi

customer support representative

it support officer

customer support technician

S-TECH

<ul><li>Own overall relationship with assigned clients</li><li>Ensure retention and satisfaction of all assigned clients</li><li>Visit to our client for Support,</li><li>Maintaining a positive, empathetic, and professional attitude toward customers at all times.</li><li>Responding promptly to customer inquiries.</li><li>Communicating with customers through various channels.</li><li>Acknowledging and resolving customer complaints.</li><li>Knowing our products inside and out so that you can answer questions.</li><li>Processing orders, forms, applications, and requests.</li><li>Keeping records of customer interactions, transactions, comments, and complaints.</li><li>Communicating and coordinating with colleagues as necessary.</li><li>Providing feedback on the efficiency of the customer service process.</li><li>Managing a team of junior customer service representatives.</li><li>Ensure customer satisfaction and provide professional customer support.</li></ul>Job Type: Full-timePay: Up to Rs35,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Intermediate (Preferred)</li></ul>Experience:<ul><li>support Staff: 2 years (Required)</li></ul>License/Certification:<ul><li>motorcycl (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: Remote

Customer Support/Network technician

Bionic Talent

<div>
 
 About the client:
 
 
 
 Our client is a fast-growing DTC (Direct to Consumer) brand within the dental care space that is revolutionizing how dental products are produced, removing all the traditional barriers and letting customers order directly from our client&rsquo;s labs.
 
 
 Our client is looking to grow with exceptional superstars who are passionate about what they do and have the right attitude.
 
 
 
 About the role:
 
 
 
 We want a detail-oriented independent self-starter who loves helping customers solve their problems throughout their purchase journey with us. You are someone who is willing to invest time in understanding our product, how it works, and why it&rsquo;s so important for our customers to get the right dental care product to ensure healthy teeth. You&rsquo;re also willing to deeply troubleshoot more complex customer concerns as it relates to their dental product. You&rsquo;ll be at the front line in communication and the voice of our brand, helping answer pre-sales and post-sales queries through email, chat, and social media.
 
 
 You&rsquo;ll also be responsible for managing the day-to-day of our ecommerce operations which would include coordinating customer orders, fulfilling and managing shipments through our logistics partners, and maintaining the customer database used by our Lab team.
 
 
 You'll also be multitasking and wearing different hats, including reporting, data-related, and executive assistant-related tasks for the company's two co-founders.
 
 
 We believe the right candidate is extremely detail-oriented and technology-savvy, organized and responsible, empathetic towards our customers, and has excellent written communication and customer care skills (we consider these qualities critical for success in the role). The right candidate will also be able to understand and communicate with cultural nuance.
 
 
 The right candidate has a &ldquo;happy to help&rdquo; attitude with an ability to get things done efficiently and effectively. He or she will have great pride and ownership in their work.
 
 
 Oral and dental care interest and/or experience is a huge plus but not a hard requirement.
 
 
 
 What you&rsquo;ll be doing:
 
 
 
 <ul>
 <li>
 Helping our customers through our various support channels and guiding them through our product journey (pre and post purchase)
 </li>
 <li>
 Support more complex &ldquo;Tier 2&rdquo; customer service issues involving their custom made dental product by understanding our product deeply and collaborating with team members via Slack
 </li>
 <li>
 Communicate with customers in a conversational style that&rsquo;s friendly and helpful, yet credible, concise, and informative at the same time
 </li>
 <li>
 Managing orders with our ecommerce system on-time and accurately, including processing orders, fulfilling orders and co-ordinating orders with our lab department
 </li>
 <li>
 Update our customer database and maintain real-time accuracy to ensure the lab team has the most current information
 </li>
 <li>
 Support other e-commerce-related efforts (marketing, analytics, reporting, etc)
 </li>
 <li>
 Helping the founders with their executive assistant day-to-day tasks and calendar management
 </li>
 <li>
 Overcommunicate with the team through Slack and ensure all the information is extremely accurate and circulated to all stakeholders
 
 
 </li>
 </ul>
 
 Who are we looking for?
 
 
 
 <ul>
 <li>
 3+ years of proven experience in customer service roles for ecommerce
 </li>
 <li>
 Extremely detail-oriented and highly organized
 </li>
 <li>
 Highly flexible and adaptable; no job is beneath you
 </li>
 <li>
 Strong multi-tasker and great with moving parts and multiple balls in the air. Doesn&rsquo;t drop the ball and has strong pride and ownership in your work
 </li>
 <li>
 Good critical thinking and problem-solving skills (ability to dive deep into a customer support issue)
 </li>
 <li>
 Notices errors, glitches, and things that may fall through the cracks
 </li>
 <li>
 Excellent writing skills - able to communicate concepts and information clearly and concisely (excellent spelling and grammar are a must)
 </li>
 <li>
 Experience with Airtable, Shopify, Gorgias, and Slack are a plus (or other similar platforms)
 
 
 </li>
 </ul>
 
 Position
 
 : Customer Care Specialist
 
 
 
 Remote Status
 
 : Fully Remote
 
 
 
 Preferred Location
 
 : Pakistan
 
 
 
 Working Hours
 
 : 8 am to 5 pm EST
 
 
 
 Holidays
 
 : 20 PTO days per year (Can be used for US or local holidays, etc. and accumulates over the year.)
 
 
 
 Salary:
 
 PKR 130,000 to PKR 175,000 per month
 
 
 
 Internal Job ID
 
 : BT0047-Karachi
</div>

Customer Support Specialist - BT0047 - Karachi

ARPAZ Technology Services

We are looking for a sound Customer Support Representative (female).<ul><li>( US based Healthcare), its like a front Desk Officer for Patient Assistance. Its not a Sales Job.</li><li>Job Location: Gulistan e Johar block 12 , Near Bin Hashim</li><li>Kindly apply people live at Gulistan e Johar, Mosamyat, and Safora </li><li>Working Hours: Night shift onsite (8 pm - 5 am)</li><li>Industry: US-Based Healthcare (Non-Sales Role)</li></ul>Location: Gulistan-e-Johar Block 12, Near Bin Hashim Timings: Night Shift (Onsite) &ndash; 8:00 PM to 5:00 AMWe are hiring a Customer Support Representative to serve as a front desk officer for patient assistance.Job Responsibilities:<ul><li>Patient Assistance: Handle incoming calls, provide information, and support patients with their queries.</li><li>Scheduling: Book and manage patient appointments with clinics.</li><li>Communication: Serve as a liaison between patients and healthcare providers.</li></ul>Eligibility:<ul><li>Female candidates preferred.</li><li>Applicants should reside in nearby areas: Gulistan-e-Johar, and Nazimabad.</li></ul>Benefits:<ul><li>Salary PKR 55000 to 65000.</li><li>5000 Attendance Allowance</li><li>5 Days a week ( sat-sun off)</li><li>Medical Insurance( Inpatient-Outpatient)</li><li>Gym Fees Re-imbursement</li><li>Free Pick and drop</li><li>Free Meal</li><li>2 Annual Bonuses</li></ul>You can send your CV tohr@cogzance.com or WhatsApp it at 3102487347, kindly mention the position title in the subject line.Job Type: Full-timePay: Rs55,000.00 - Rs65,000.00 per monthWork Location: In person

Customer Support Representative ( Females -Night shift)

ABS INTERNATIONAL

Location: Gulshan-e-Johar, Karachi Schedule: Monday&ndash;Saturday, Night Shift (6:00 PM&ndash;2:00 AM or 8:00 PM&ndash;4:00 AM) Employment Type: Full-time | On-site Salary: PKR 45,000 &ndash; 50,000 base + incentives (PKR 63,000 &ndash; 78,000 total)About ABS InternationalFor 16 years, ABS International has delivered world-class BPO and customer support for leading global clients. We invest in paid onboarding, daily coaching, performance bonuses, and clear promotion paths so every employee can grow a stable, international-level career.Role OverviewWe&rsquo;re hiring International Customer Support Representatives to handle inbound and outbound voice calls for U.S.. This is a night-shift, on-site position in Karachi&mdash;ideal for energetic communicators who want consistent earnings, professional growth, and long-term career development in a global call-center environment.Key Responsibilities<ul><li>Handle inbound &amp; outbound international customer calls with professionalism and empathy.</li><li>Resolve issues using First Contact Resolution (FCR) and maintain excellent Customer Satisfaction (CSAT) scores.</li><li>Log accurate notes and follow CRM procedures (Salesforce / Zendesk preferred).</li><li>Use de-escalation skills for difficult situations and deliver timely follow-ups.</li><li>Meet daily KPIs: AHT, FCR, QA, and attendance.</li><li>Participate in regular coaching and skill-improvement sessions.</li></ul>Required Qualifications<ul><li>1 + year of verifiable experience in international voice support or BPO outbound sales.</li><li>Fluent English (C1 +) with a clear, neutral accent.</li><li>Strong communication and conflict-resolution ability.</li><li>Familiar with CRM or ticketing tools (Salesforce, HubSpot, Zendesk).</li><li>Must be willing to work night shift (on-site in Karachi).</li></ul>Preferred Qualifications<ul><li>Experience in U.S or KPI-driven environments.</li><li>Extra language ability or mentoring experience.</li></ul>Compensation &amp; Benefits<ul><li>Total Monthly Package: PKR 63,000 &ndash; 78,000 (base + incentives).</li><li>Performance Rewards: Daily cash bonuses, weekly contests, attendance bonus, and optional salary advance.</li><li>Recognition perks: Gadgets, certificates and employee-of-the-month awards.</li><li>Paid onboarding and structured training with ongoing skill development.</li><li>Transparent KPIs, predictable night-shift schedule, and clear promotion path to Senior / Team Lead roles.</li></ul>Why Join ABS International<ul><li>16 + years of stable operations and international client portfolio.</li><li>Career-focused environment emphasizing learning and advancement.</li><li>Supportive leadership, performance culture, and on-site professional setup.</li><li>Work with global customers&mdash;earn, grow, and excel right from Karachi.</li></ul>How to ApplyClick &ldquo;Apply Now&rdquo; on Indeed or upload your CV directly. Include your earliest available start date. Interviews are ongoing&mdash;apply today to secure your slot!Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

International Customer Support Representative – Night Shift (Call Center | On-Site Karachi)

Emerald Telecom Private Limited

Job Description (but not limited to)<ul><li>Remote technical troubleshooting.</li><li>Support tickets handling.</li><li>Provide support to customers in the UK (mostly), US, Canada &amp; Australia.</li><li>Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.</li><li>Liaison with the Product Development team for any issues.</li><li>Troubleshooting system and diagnosing and solving hardware or software faults.</li><li>Help prospects in resolving their issues.</li></ul>Required Experience:<ul><li>Software knowledge / Software Support.</li><li>Prior experience in a support position will be a plus.</li><li>The candidate must also possess better-than-average spoken and written English communication skills.</li><li>Must have an extrovert personality.</li><li>Good Analytical and Creative thinking skills.</li><li>Good Interpersonal and Motivational skills</li><li>Knowledge of Voice over IP will be a plus.</li></ul>Required Education:<ul><li>Computer science graduation (Mandatory)</li></ul>Highly Preferred Technical Skills:<ul><li>Knowledge about the Networks / Databases, GPRS, GPS, and VOIP.</li></ul>Job Industry:<ul><li>Software/IT industry</li></ul>Other Benefits:<ul><li>Health Insurance</li><li>Annual Leaves</li></ul>Pay: Rs80,000.00 - Rs150,000.00 per monthJob Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Do you have educational background in Computer Science?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Technical Support: 2 years (Preferred)</li></ul>Language:<ul><li>English Fluently (Preferred)</li></ul>Location:<ul><li>Karachi (Preferred)</li></ul>Work Location: In person

Technical Support Consultant (Inbound calls -Uk & USA)

Sartoria di Ambassador

Job Vacancy Announcement &ndash; IT Support &amp; Software TechnicianA well known fashion designing company, located in DHA Karachi, is seeking a skilled and motivated IT Support &amp; Software Technician to join our dynamic team.Position: IT Support &amp; Software Technician Location: DHA, Karachi Industry: Fashion Designing / Luxury RetailResponsibilities:<ul><li>Provide technical support for hardware, software, and network issues.</li><li>Maintain and troubleshoot computer systems, POS systems, and printers.</li><li>Manage data backups, system updates, and network security.</li><li>Support digital tools and software used in fashion design and production.</li><li>Coordinate with management for system improvements and automation.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or diploma in IT / Computer Science.</li><li>3&ndash;5 years of relevant experience preferred (fashion or retail background will be a plus).</li><li>Strong knowledge of operating systems, networking, and basic software troubleshooting.</li><li>Excellent communication and problem-solving skills.</li></ul>We Offer:<ul><li>A professional and creative working environment.</li><li>Growth opportunities within a leading fashion brand.</li></ul>Interested candidates may send their updated CVs to: armoghan79@gmail.comJob Type: Full-timeWork Location: In person

IT SUPPORT & SOFTWARE TECHNICIAN

Growatt New Energy

<div>
 
 
 Pakistan Technical Service Engineer (Solar Inverter)
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 (1) Product Technical Support: Provide prompt response and efficient resolution to customer after-sales inquiries and technical issues in Pakistan. Conduct on-site visits as required to address complex problems and ensure customer satisfaction.
 
 
 (2) Project Lifecycle Support: Guide and support distributors/installers throughout the photovoltaic (PV) power station lifecycle, including installation supervision, system monitoring, and long-term operation &amp; maintenance (O&amp;M) optimization.
 
 
 (3) Technical Documentation: Translate and organize product technical manuals, troubleshooting guides, and training materials for local teams.
 
 
 (4) Customer Training &amp; Enablement: Design and deliver product training programs (technical features, after-sales processes, safety protocols) for distributors, installers, and end-users to enhance technical proficiency and brand loyalty.
 
 
 
 
 
 
 Job requirements:
 
 
 
 
 
 
 (1) Technical Background: Bachelor&rsquo;s degree in Power Electronics, Electrical Engineering, or Automation (preferred). Minimum 2 years of hands-on experience in solar inverters, power systems, or related fields. Technician certification (e.g., solar energy, electrical maintenance) is a plus.
 
 
 (2) Language &amp; Legal Compliance: Fluent in English (written and verbal). Valid long-term work permit in Pakistan is mandatory.
 
 
 (3) Digital Proficiency: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and remote support tools. Familiarity with PV system design software (e.g., AutoCAD, PVsyst) is an advantage.
 
 
 (4) Core Competencies: Customer-centric mindset with strong problem-solving skills; excellent communication and cross-cultural collaboration abilities; self-motivated, detail-oriented, and capable of managing multiple priorities under deadlines.
 
 
 Proven ability to execute target plans and drive operational efficiency.
 
 
 (5) Practical Requirements: Valid driver&rsquo;s license and willingness to travel frequently (up to 50% of working time) across Pakistan.
 
 
 
 
 
 
 
 
 
 Company Profile
 
 
 
 
 
 
 Growatt New Energy Technology Co. Ltd., founded in 2010, is a global leader in solar inverter manufacturing and smart energy solutions. With over 5 million installations worldwide, we are committed to delivering high-efficiency, cost-competitive inverters that power the transition to renewable energy. Join our team of innovators and make an impact in the fast-growing solar industry.
 
 
 
 
 
 
 Application Process:
 
 
 
 
 
 
 Send your resume with the subject line: "
 
 Pakistan Maintenance Service Engineer - [Your Name] - Expected Salary [X USD/month]
 
 " to: syedhamza.qamar@growatt.com and
 
 zohaib@growatt.com
 
 .
 
 
 Only shortlisted candidates will be contacted.
 
</div>

Pakistan Maintenance service engineer  (Solar Inverter)

Explore 1704+ Customer support technician in Karachi this November. Find roles across top companies and apply now to boost your career.