customer support representative Jobs in Karachi

customer support representative

customer service executive Jobs in Karachi

customer service executive

customer service representative Jobs in Karachi

customer service representative

customer support

customer support executive Jobs in Karachi

customer support executive

customer support technician

Softvira

We are seeking a Customer Support Specialist with exceptional communication skills and expertise in delivering high-quality customer service. The ideal candidate will have experience using modern tools such as CRMs and demonstrate a proactive approach to client interactions.Responsibilities:Provide top-notch customer support to clients, addressing inquiries and resolving issues related to the financial services.Communicate with customers and clients via phone, email, and chat.Collaborate with cross-functional teams to ensure seamless communication and resolution of customer concerns.Maintain accurate and detailed records of customer interactions within our CRM system.Basic knowledge of MS Office applications, including Word, Excel, and Outlook.Identify opportunities for process improvements and contribute to the enhancement of customer support procedures.Maintain high-quality standards in customer interactions and responses.Requirements:O / A Levels or Bachelor's degree.Proven experience in an international customer support role.Exceptional communication skills, both written and verbal.Knowledge of Tech Savy and how to use Google Sheets &amp; DocsStrong problem-solving skills and a customer-centric approach to handling inquiries.Familiarity with using chatbots.Ability to work independently and collaboratively in a fast-paced environment.Benefits: Market Competitive SalaryAttendance &amp; Punctuality AllowanceTransportation AllowanceIPD and OPD Opportunities for professional growthLocation: Shahra-e-Faisal (Fortune Tower)Job Type: Full-timePay: Up to Rs140,000.00 per monthWork Location: In person

Customer Support Specialist (Night Shift)

ARPAZ Technology Services

Good in English Communication Skills (Mandatory)We are looking for a sound Customer Support Representative (female).<ul><li>Applicants should resident of: Gulistan-e-Johar.</li><li>( US based Healthcare), its like a front Desk Officer for Patient Assistance. Its not a Sales Job.</li><li>Job Location: Gulistan e Johar block 12 , Near Bin Hashim</li><li>Kindly apply people live at Gulistan e Johar, Mosamyat, and Safora </li><li>Working Hours: Night shift onsite (8 pm - 5 am)</li><li>Industry: US-Based Healthcare (Non-Sales Role)</li></ul>Location: Gulistan-e-Johar Block 12, Near Bin Hashim Timings: Night Shift (Onsite) &ndash; 8:00 PM to 5:00 AMWe are hiring a Customer Support Representative to serve as a front desk officer for patient assistance.Job Responsibilities:<ul><li>Patient Assistance: Handle incoming calls, provide information, and support patients with their queries.</li><li>Scheduling: Book and manage patient appointments with clinics.</li><li>Communication: Serve as a liaison between patients and healthcare providers.</li></ul>Eligibility:<ul><li>Female candidates preferred.</li><li>Applicants should resident of: Gulistan-e-Johar.</li></ul>Benefits:<ul><li>Salary PKR 55000 to 65000.</li><li>5000 Attendance Allowance</li><li>5 Days a week ( sat-sun off)</li><li>Medical Insurance( Inpatient-Outpatient)</li><li>Gym Fees Re-imbursement</li><li>Free Pick and drop</li><li>Free Meal</li><li>2 Annual Bonuses</li></ul>You can send your CV tohr@cogzance.com or WhatsApp it at 3102487347, kindly mention the position title in the subject line.Job Type: Full-timePay: Rs55,000.00 - Rs65,000.00 per monthWork Location: In person

Customer Support Representative ( Females -Night shift)

SQUAD INTERNATIONAL

We are seeking a dynamic and fluent Customer Support Representative with experience in international sales. The ideal candidate should be confident in dealing with global clients and open to working in the eBook services domain.Key Responsibilities:<ul><li>Handle inbound and outbound customer interactions (calls)</li><li>Assist international clients with queries related to eBook services (writing, editing, publishing, formatting)</li><li>Upsell and convert leads into sales opportunities</li><li>Provide excellent customer experience and maintain client relationships</li><li>Resolve issues efficiently and meet performance targets</li></ul>Requirements:<ul><li>Fluent English communication (mandatory)</li><li>Experience in international sales or customer support</li><li>Strong communication and problem-solving skills</li><li>Ability to work in a night shift environment</li><li>Willingness to learn and work in the eBook domain.</li></ul>What We Offer:<ul><li>Market competitive salary</li><li>Performance-based incentives</li><li>Growth and learning opportunities</li></ul>Work Location: In person

Customer Support Representative (Night Shift)

ibex. Pakistan

<div>
 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 Qualifications
 
 
 
 <ul>
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 Minimum Intermediate or above
 </li>
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 Proficiency in verbal communication skills in English is essential
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 Advanced proficiency in MS Excel
 </li>
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 6 months of proven experience in a customer-facing role is required
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
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 Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
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 Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
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 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
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 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
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 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 </li>
 </ul>
</div>

Chat Support Specialist (E-Commerce)

ibex

<div>
 
 
 Sales Customer Service Representative
 
 
 
 
 Position Overview
 
 
 
 We are seeking a high-performing Sales Customer Service Representative (CSR) to join a fast-paced, performance-driven HVAC home services team. This is a fully remote role focused entirely on sales, booking, and conversion activity&mdash;not traditional customer service.
 
 
 This role is best suited for individuals who thrive in a high-volume, metrics-driven environment, are comfortable with outbound and inbound sales conversations, and are motivated by performance-based outcomes.
 
 
 You will serve as the first point of contact for homeowners and are responsible for converting inbound inquiries and outbound opportunities into scheduled service appointments and membership enrollments.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
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 Handle high-volume inbound calls, chats, and text messages from homeowners
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 Convert inbound leads into booked service appointments
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 Conduct outbound calling and texting campaigns including:
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 Missed opportunities
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 Membership renewal and re-engagement
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 Marketing and rehash leads
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 Actively present and sell HVAC membership plans during customer interactions
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 Upsell and cross-sell services where appropriate
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 Maintain consistent follow-up on leads to maximize conversion opportunities
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 Accurately document all interactions in ServiceTitan
 </li>
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 Work closely with dispatch and internal team to maximize schedule efficiency
 </li>
 <li>
 Maintain high performance standards in a metrics-driven environment
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 Success in this role is measured by:
 
 <ul>
 <li>
 Inbound booking rate
 </li>
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 Outbound booking rate
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 Contacts per hour (productivity metric)
 </li>
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 Membership conversion rate
 </li>
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 Overall contribution to scheduled revenue and lead conversion efficiency
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Experience
 
 
 <ul>
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 Minimum 2+ years of customer service AND inside sales experience
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 Proven ability to handle objections and close over the phone or chat
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 Strong communication skills in a sales-driven environment
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 Comfortable working in high-volume, fast-paced call environments
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 Ability to follow structured scripts while adapting to customer needs
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 Strong organizational and follow-up discipline
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 Ability to work late shifts (11:00 AM&ndash;8:00 PM or 12:00 PM&ndash;9:00 PM EST)
 </li>
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 Availability to work weekends based on staffing needs
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 2+ years of HVAC or home services industry experience
 </li>
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 Prior experience selling HVAC memberships or maintenance agreements
 </li>
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 Experience working in ServiceTitan
 </li>
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 Background in outbound sales, call center sales, or lead generation environments
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 <li>
 Experience with text-based sales or SMS campaign follow-up
 </li>
 </ul>
 
 
 
 
 
 Ideal Candidate Traits
 
 
 <ul>
 <li>
 Highly competitive and goal-driven
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 <li>
 Strong sense of urgency in all customer interactions
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 Comfortable working under performance metrics and KPIs
 </li>
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 Able to follow scripts while thinking independently when needed
 </li>
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 Resilient in handling objections and rejection
 </li>
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 Adaptable in a fast-changing, high-volume environment
 </li>
 <li>
 Naturally sales-oriented and persuasive in communication style
 </li>
 </ul>
 
 
 
 
 
 Compensation &amp; Incentives
 
 
 <ul>
 <li>
 Competitive hourly compensation
 </li>
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 Performance-based bonus opportunities available
 </li>
 <li>
 Additional incentives may be tied to:
 </li>
 <li>
 Membership sales performance
 </li>
 <li>
 Booking efficiency
 </li>
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 Overall conversion results
 </li>
 </ul>
</div>

Customer Support & Sales Specialist - Night Shift

Explosion Services

About the Role:Explosion Services is actively hiring DME (Durable Medical Equipment) Agents for our US-based campaign. We are looking for individuals who can communicate confidently, handle calls professionally, and work in a fast-paced environment.Key Responsibilities:<ul><li>Handle inbound/outbound calls for DME services</li><li>Assist customers and verify required information</li><li>Qualify leads and transfer to the relevant department</li><li>Maintain call quality and meet daily targets</li><li>Update customer information in CRM systems</li></ul>Requirements:<ul><li>Minimum 3&ndash;6 months call center experience (DME)</li><li>Good English communication skills</li><li>Ability to work in night shift (7 PM &ndash; 2 AM)</li><li>Basic computer and CRM handling skills</li><li>Punctual and target-driven</li></ul>What We Offer:<ul><li>Salary: 20,000 &ndash; 45,000 PKR (based on experience)</li><li>Attractive weekly/monthly bonuses</li><li>Growth opportunities</li><li>Professional and supportive environment</li></ul>Job Details:<ul><li>Location: Gulshan-e-Iqbal block 13C, Karachi</li><li>Shift: Night (US Campaign)</li><li>Type: Full-time</li></ul>How to Apply:Send your resume on 03156141819Job Type: Full-timePay: Rs20,000.00 - Rs45,000.00 per monthWork Location: In person

DME Customer Support Agents (Night Shift | High Salary + Weekly Bonuses | Immediate Hiring)

<div>
 
 
 Dispatcher
 
 
 
 We are seeking a proactive and highly organized Dispatcher to serve as the central coordination point for our HVAC service team. This role is critical to both field operations and customer service, combining real-time decision-making with clear, empathetic communication. The Dispatcher ensures technician schedules run smoothly, parts are where they need to be, and customers stay informed and satisfied throughout the service process.
 
 
 
 
 
 
 Service Coordination &amp; Dispatch
 
 
 <ul>
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 Strategically assign technicians based on skill set, availability, location, and urgency of requests
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 Maintain efficient daily workflows by prioritizing calls and optimizing routes to minimize downtime and travel
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 Monitor technician progress and adjust schedules as needed in real-time to meet service objectives
 </li>
 </ul>
 
 
 
 
 
 Parts &amp; Inventory Coordination
 
 
 <ul>
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 Order parts and equipment by communicating with vendors and suppliers
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 Coordinate part deliveries and ensure technicians have what they need before heading to job sites
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 Manage weekly van stock checks to keep field teams fully supplied
 </li>
 </ul>
 
 
 
 
 
 Customer Communication &amp; Support
 
 
 <ul>
 <li>
 Act as a consistent point of contact for customers needing updates on service appointments, technician ETAs, or part availability
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 Send timely service reminders and status updates throughout the day to keep customers informed
 </li>
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 Answer inbound calls when available and handle overflow or transferred calls related to scheduling and service updates
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 Follow up with customers regarding ordered parts, scheduling next steps as soon as items arrive
 </li>
 </ul>
 
 
 
 
 
 CSR Support &amp; Overflow
 
 
 <ul>
 <li>
 Provide phone support during peak times or when Customer Service Representatives are unavailable
 </li>
 <li>
 Assist with outbound maintenance scheduling when needed
 </li>
 </ul>
 
 
 
 
 
 Reporting &amp; System Management
 
 
 <ul>
 <li>
 Track service outcomes and job completions, updating internal systems accurately and promptly
 </li>
 <li>
 Maintain records of dispatch activity, communications, and part orders
 </li>
 <li>
 Run assigned reports and provide updates to management as required
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 High school diploma or equivalent
 </li>
 <li>
 2+ years of experience in dispatch, scheduling, or customer service
 </li>
 <li>
 Strong multitasking and time management skills in a fast-paced environment
 </li>
 <li>
 Professional verbal and written communication abilities
 </li>
 <li>
 Proficiency with scheduling and dispatch software, multi-line phones, and basic office systems
 </li>
 <li>
 Strong attention to detail, especially when tracking moving parts and service schedules
 </li>
 <li>
 Comfortable problem-solving under pressure and thinking ahead
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Prior experience in HVAC, plumbing, or home services industry
 </li>
 <li>
 Familiarity with ServiceTitan or comparable field service software
 </li>
 <li>
 Understanding of geographic service areas
 </li>
 <li>
 Experience working with vendors or managing supply orders
 </li>
 </ul>
 
 
</div>

Dispatch Associate - Night Shift

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